Hello and welcome to Podiatry practice Mastery.
My name is Don Pelt. Oh, and I have mr.
Riley Sweetland here, welcome Riley.
Thanks Don. It's great to be here being
back. I know a couple of years ago,
when we first met we were talking about follow-up.
Then, I think you did a nice little screen presentation.
So for those that want to watch that interview, I'll put it
underneath. If you want to know the basics
of follow-up then, but I'd like you to tell me a little bit
about how the business is transformed.
Kind of what's going on with follow-up then.
And Just a little intro. What is followed then for those?
I've never heard of it. Yeah, sure sure.
So if it works for you, I actually pulled up the
presentation. I did for our last video and I
kind of shortened it and I'd be happy to give just a basic
visual on what the product is, just kind of a couple minutes on
that. Yeah, let me give you screen
control here. Okay.
It's I think you should have control right there.
Okay. And let me try and share my
screen here. Okay, so that should work.
Are you able to see that it's perfectly?
Okay, good. So the way that I described
follow-up then now which is actually slightly different from
before is it's the world's simplest email, reminder and
personal follow-up assistant and I'll unpack the last part of
that in a little bit because that's a new addition for us.
We've always I think I use it more for frankly it's like if I
have to get milk at 5 p.m. it reminds me to get milk at 5 p.m.
or You know, if I can't ever take my wife's car to work at
5:00 a.m. in the next morning, I'll remind myself.
So I don't forget. So things like that.
Helped me actually more than the email thing now, but go ahead.
Great great. Well, that's great to hear
because after it was a lot of feedback like that that helped
us kind of realize what we actually were which is more of
an assistant. So I'm really excited to talk
about that because that's a new direction for us.
It's we put a lot of work into this new kind of version but I
think starting simple might be the best.
Best especially because that I think is why many if not most
people actually do enjoy the product.
So here's a very simple. This is a plain email, it is in
fact just an email address and the reason we call ourselves an
assistant is because you copy us on an email address, just like
you copy a personal assistant. The difference is that the way
that our email address is shaped is special.
So, whatever is before the at sign is actually a moment in
time and there's thousands, Actually tens of thousands of
formats that we support. You just type what you're
thinking more or less and we do our best to.
We have a pretty elaborate system that figures out what you
meant by that. If you want to mess up when I
when I put the underscore in the wrong area it reminds me like at
3 p.m. for December 31st, it'll remind it'll say that that was
bad. What do you really mean by that?
Yeah, yeah if anything is ambiguous, we kick it back
because they're worse scenarios to schedule.
Thing when you don't want it so and you don't have to remember
the date formats, there's enough of them where we really try to
make it where you just type what you're thinking 3D or three days
or you know, tomorrow and then we'll follow up at that time, so
it which down here to is autocomplete.
So as people use it more, their your email program automatically
remember the previous addresses. So it creates this kind of
especially if you know your keyboard shortcuts for your your
email program, you can have a I've scheduled within like two
or three seconds and many cases and that's from your mobile
device. It doesn't matter if you switch
your email client it's just always is there.
So that's the Simplicity we've been doing.
I mean follow-up then it's been over 12 years now that it's been
out there. Much of that time was a side
project I can fasten fact my co-founder at the time and I
prototype follow up then and one night on a Friday night and got
it working and found it useful and It, we put it out there and
our users. In fact, showed me users such as
yourself, Dawn describe to me how they were using it, and it
changed my mind about how awesome the product was.
So, anyway, that kind of segues into the personal assistant
part. So anyway, that's the basics.
And by the way, stop me. If I'm if you have any questions
or you want to join me, the only thing I would say is why would
you want to see? See a personal assistant?
It's mostly, if Ilan doesn't get back to you, right?
So, if he'll on gets back to you, it doesn't really matter.
But, if he'll on ignores your email, like, you probably would
mine in, you can be the world's most persistent passed by
sending it one week at follow-up.
Then if they don't get back to you, they think you ever really
get great memory like Things have a great memory and I don't
have a great system and it's called follow up then.
So I emailed everyone and then they don't get back to me in a
week because no one gets back to you.
And then I say, hey, just making sure if you got this and then
they feel embarrassed, right? Because they never remember, but
you remembered and then I'm sorry.
You know, like yeah. That's all right.
Yeah, that's how I use it. That's a, that's awesome.
I'm glad you mentioned that. So it is in the BCC field here
and that is blind. So Elon would never know that
you're using follow-up. Then here, there's no trace of
It not even in behind the scenes in the code if he looks behind
the scenes in the email, there's no trace of follow-up then.
And if you put it in the CC field, however, it does in fact,
email everybody in the to field. So there's a group reminder
scenario there, but that's very special cases for that.
For example, your project managing somebody, you're
delegating a task. For example, if people really
hate, they really get annoyed. If you do the task thing because
occasionally I'll have I work with residents and I want them
to do something for me and everyone's the But this thing
just hounds them automatically until they until they check that
task off and it's just it's horrible because every day they
get an email and they're like, can you just stop that thing?
And I'm like, you can stop it. Just say that you finished it
and done. I have to tell you, I made the
mistake of telling my wife about that feature and I, you know,
I've got a lot of, I've got some tasks in my inbox here.
Cool. So so gone, this is exciting.
What else? So oh, so just the basics, a lot
of people just send themselves. A future.
Reminder. As I mentioned, this sends
everybody in the to field gets a reminder.
If you put the date in the CC field and this is a very common,
if not the most common scenario where you're emailing somebody,
and you want a reminder. So you put it in the BCC field
but you don't want to bother your recipient, but the
follow-up. Perfect.
So here we get into the personal assistant kind of phase.
So this is at the time we talked last follow-up, then we we
really still are the simplest email reminder.
We want to stay that we, you know, we really enjoy being this
simple, no-brainer solution, for people really generous free
account. It's just there's really we want
there to be no reason not to use it.
But as you mentioned, this kind of aspect of a personal
assistant came in and we realized that That's really what
we were replacing in many, people's lives or augmenting.
We actually have many personal assistants that use our system.
So we have all of these tasks and it's shown here, you know,
they're all. We kind of have them all
collected or organized and a growing to-do list or some kind
of system which always needs pruning and organization.
And what we do is we spread those tasks out in time.
We let you kind of schedule them so that they're useful and the
the new new version of the system really takes this concept
and makes each of these moments really powerful, really, really
special. And we do that by pulling in
whatever additional data you might need in order to
accomplish a task. For example, if you have a we
don't yet integrate with patient record systems.
We are security is very high that we're actually working on
HIPAA compliance. Okay, let's talk to and so forth
but as an example we'll pull data from a contact customer
relationship manager, For a follow-up.
So, instead of just having a follow-up to contact somebody,
you have all of their records and everything, you need at that
exact moment to make that moment, particularly productive.
So, so that's where we're, that's where we're going.
It's much more of a, of an assistant and that we can
automate actions. So for example, when you
schedule a follow-up, we might actually do data entry for you
automatically. So it's imagine your cc'ing is
personal assistant and you give it a date and some you know,
kind of expression of that date. And like for this is an example
of a very rudimentary and what we call a personal assistant
skill which cancels a follow-up. Reminder.
If somebody replies So that would be an example of
something. That's that's a little more than
a follow-up. This is another something that's
a little more than a follow-up. It sends a text message at the
same time. The follow-up is do.
So this is the one I use all the for anyone that's listening.
It's just all the stuff you don't remember, and it's like an
external brain as a reminder, like, I do with this for
everything, but like if I want to get get, I had my wife asked
me to get something and by the time 5:00 rolls, Ron, I'm gonna
forget, or if I want to remember to make a payment when I get
Much 7 p.m. or buy tickets for a flight.
I remind myself versus pieces of paper, I used to use so I use
it. I put in seven PM / SMS at
follow-up then.com, and 7 p.m. and I love him to put the link
to the website that I'm going to buy the flight.
So, I use this all, I'm probably what I do.
If you look at all my follow-up and I have a lot, but I use this
the SMS more than anything else. Now even more than the email, I
think. Wow, that's good to know, that's
good. In fact, you know, I always
never pass up. Moment to ask for feedback, as
far as scheduling via email, are you still happy to schedule the
SMS via email? Or would you prefer another way
of doing that? So you can see my screen.
Let me show you what I have my little shortcut to shortcuts.
Yeah, so I have two shortcuts. I have a, can you see my phone
here? I have a compose button right
here. Okay, on my on my thing.
So I just use the compose and that's how I do follow up then.
But if I could give you a thought that Work for you.
There's this other cool app that I use, it's called brain toss.
I've heard of this. So the customers that you
sprained time, I consideration isn't so much for you to imitate
it, but they have three options and I use the same follow-up
things over and over and over. It's like one day one week.
One month I could pick that. I could cook SMS regular email
and then the cool thing is, is when I click this, it records
and transcribes, a little email, some virtual software, and then
it automatically Ends it. So if I could choose like one
week SMS or three PM SMS, Kyle always doing the same things,
but can I can choose a few selections SMS.
Click it, it'll record it, and put it in the subject line
automatically, that would even make it quicker for me to do it,
but I don't mind doing it the other way.
This is just something that that's kind of cool, that's new.
Yeah, yeah, I'm glad you mentioned that.
So the one of the new things that we have in the system it's
really not, you can't see it. But under the hood, we have this
really powerful system to build these new We call them clients
so an iPhone app or an Android app or a browser extension or an
Outlook extension. So these are all different kind
of gateways into this follow-up, then universe.
And of course, we keep all the reminders organized and you can
search and sort them and so forth.
But we're just now, exploring these first array of clients
that we're going to create and mobile app.
Is, in fact, our number one, top request.
And so that's great to know another thing for those that are
listening, like five, If our everything people can, if you
think of what you just did, right with that picture of
everything today, spread out, there's a certain thought and
productivity is you want something to arrive when you
want to take action on that activity because otherwise, it
creates stress in your mind. It creates like confusion
overwhelm. So if you have an email box that
has like, well, I'm going to, I got to talk to that person in
two weeks to, you know, that just causes stress.
You can try all the folder systems, you want.
I am, I My manager, she's like this intricate folder system
with reminder and I'm like, you know, just send it back to
yourself. It'll show up in two weeks and
went shows up, that's when you're going to take action, so
you can forget about it, totally.
So, the best thing about follow-up, then is like, I don't
have stress in my email is empty every single day, like, there's
no stress and I just trust it, like, it's going to show up when
it needs to and I can take care of it.
And I have certain things like goals that show up to me every
January 1st. And I look at my goals from last
year and I love times I'll bootleg it.
I'll do a goal, but it's like Google doc.
So it's a link to a Google doc, and I can just pull up and I can
modify it that way instead of putting it in the actual email.
So, I'll use URLs many times instead of just that.
So things I want to update your link tree or update your other
thing. So once a year, I'm updating
these things. Now the one thing my EMR is
lacking, my medical record and I.
So what I do You're gonna laugh, I don't use follow-up, then only
because I have to do, I have to do.
Medical record numbers. Okay, so I can do the medical
record number, and that's kind of hip a hip a secured.
So I used, you're going to laugh, I use to do list, okay?
With a reminder to see how the patient is doing in two weeks,
and it sends it back to me in to-do list with the EMR number.
I put that in my EMR hit enter and then send a message to my my
assistant to check on that patient.
It's the most ludicrous method archaic but there's nothing
better. My eat.
My medical record doesn't allow Me because, but they only do
four appointments. I can make an appointment in two
weeks. It'll do all the points I want,
but if I just want to be nice like I'm nice.
I'm like, I wonder if they're not, they don't need to see me,
but I want to see how that nail is doing in two weeks.
Can I have a way of remembering? There's no way to just to remind
just to be nice and say, Hey doctor, just a little reminder.
Call this patient in two weeks but that does not exist it.
I've asked them to do it. So this is where this would fit
in. I think that's really good to
hear you. No follow-up.
It's this. Common Thread to so many
successful, business processes and and relationship processes.
If you can break it down to that.
It's relationship. Yeah.
You know a relationship has a rhythm.
It's a Tempo. You know, you're in touch with
you know it's funny. If you think about the essence
of a relationship like you run into somebody one time and you
have a one-off conversation, that's not quite a maybe that
moment. It's a tiny relationship but
that it's nothing. But then you talk to them again
and something is there and then you talk to them again and if
you just simply Decay over time a few times.
Suddenly you have this. This thing, it's manifest itself
called a relationship and that Tempo factor is a huge part of,
in huge part to build that, you know, that that feeling that you
actually know somebody well in and that's how autoresponders
work right with with email like email autoresponders.
I'm just kind of throwing ideas out but you send one email and
one week one email two weeks after you know for example for
heel pain they come in and I come in Leeds are My marketing
is a download my free book and then they get weekly emails on
different topics. So it builds a relationship with
me artificially as an autoresponder.
Mmm, that's such a good point. Yes, I'm so, you know, the thing
you mentioned earlier to about that feeling of mindfulness or,
you know, you don't have to think about something that is
the key Insight that really brought me in to follow up then
and made me decide to I had another business at the time,
this was expanding and it made me decide to sell the Business
and focus on this. And it of course, reminding
people as a nice thing to do, I really enjoy.
Helping people remember those tasks, but that the thing I
actually really enjoy more are these six the successes and
testimonials that I get of people saying how free they feel
and how they can enjoy the moment and how they can, they
can have a more fulfilling time with their family for example,
because they're not looking at their to-do, lists are not
organizing some backlogs. No group of information that
they need to better plan out. They just send it to the Future
and then the byproduct of that is you get to forget about it
and you get to just enjoy the present.
Yeah. And I think it builds your
confidence. Hmm it build it.
Builds your confidence. Like you're so confident.
In like you have a you have like this because life is made out of
systems. Hmm.
Well I have a stellar system that no one else has that
everyone asks me about, 100-member, like an innate
feeling bad, and I'm feeling confident.
They're feeling bad because they forgot, and they have too many
emails, and I'm feeling confident, because I remember
not that. I remember, but you were, you
help me remember. And then, I just bug these
people and they're like, oh, and I mean, I'm insisting.
So, don't get back to my room and I remind them.
Again, remind them again, and I help them, and then I, then I
get to share this. Quote, how'd you do that?
Well, I can see this is, this is a great, this is called
follow-up. Then you might want to consider
it, and I even feel prague's I can brag about it because it's,
it makes My life so much easier. So it's music to my ears done
that. What what other things are on
the horizon or things you want any of this memorization add-on?
You have a lot of other types. What's most exciting to you
right now? So we're at this phase.
I guess I'll tell you where, where we are company wise.
So I have done a lot of work myself on this.
I'm the engineer designer. There's a small team that with
us as well, but I raised a small amount of money at one point.
And it allowed us to kind of build to where we are and we are
able to keep the company. I could have raised a
significant amount of money, more and decided not to because
I want to build in this sustainable way.
And the way we do that is by building things, that people
actually want to pay for their actually valuable enough that
they would like to pay for them because they hopefully it
increases their revenue more than the amount.
So the integration with the external systems, For example,
integrating with your calendar or with your your EMR system
even I mean we are we are pursuing this deeper integration
of these tools is really the future of where we're going.
There's a lot of personal productivity aspects, like the
text message. We're integrating a mobile app.
We're doing browser extensions. So these things are going to be
really fun and kind of bring follow-up then more into your
day-to-day workflow. But the thing I'm really happy
about is kind of changing the way people interact.
With their software, they don't have to.
I really hope that we can create these moments that allow people
to get things done without having to context, switch and
move, you know, from their email, to another program to
another program. And, you know, instead of doing
that, they have everything they need on their on their mobile
device or on their computer within that email, to accomplish
a task. So a number of like links to EMR
links to the patient, the information that you need.
Everything's accessible right there.
Yes, exactly. Exactly, exactly.
In fact, I could show and there's a quick, sorry for the
background noise there. There's a quick screencast.
It's not. Yeah, I could show you really
quick. And example that might look like
they just share my screen again here.
So, this is an example of a Salesforce integration.
And we, this is a beta integration.
We have right now and it's not, it doesn't apply to everybody.
Eddie, but it's a really good starting point to demonstrate
this, but in this example, we're sending a follow-up and we're
adding it in Salesforce and the dash SSS.
I like that Salesforce. Yeah, that's cool.
Yes. And then we and we do all this
stuff for you. Thank here.
We are your personal assistant hard at work.
You're playing golf of course. And or what you like to do is an
actual person, do that automated.
It's all automated. And so that's that's helpful but
the most helpful part is an appositive here for a second.
So, three months later, you receive the follow-up.
But instead of getting just the follow-up, as I mentioned, we
actually went to your Salesforce account and pulled everything
you might need for that follow-up into the follow-up
email. So this saves you switching
between different systems. So we have shortcuts, you'll see
those in a second. We have the latest activity for
that contact. So you can see right where
you're at. You have all the context you
need to follow up and then of course we have procrastination
options if needed. So we go through the process of
clicking. The clicking for a phone call is
a is a native feature in your mobile phone and then this part
is unique to our system. This is actually a completely
email based action. This works on every email, Aunt,
you don't need to install anything but that action of
completing the activity is actually done via email itself.
So you never have to actually leave your email.
And so that's our goal is like, let's give you a productive
moment. You can actually do your data
entry and schedule the next follow-up and add a note or log
a call or do whatever you need to do from your email and that's
exciting. That's where we're going.
I really like that you could do the same thing for an EMR and
what's Now, for emrs, Riley is, and so we use Athena.
So if the first one, if you want to do it, you could do it for
Athena, okay? Um, they, they have this.
So I have a couple of these things.
Let me tell you about one of them ones called patient
education, genius. And if I log into my EMR and
they're called third-party vendors.
So let me just show you kind of an idea how that would look.
I'm going to pull up a kind of a mock patient.
Okay. Or are you?
So we don't break. Kenny HIPAA rules and just kind
of how it called the current system system works and what
what what might be a good thing. So let me pull up.
Amy test is your name. Okay, so I'm going to share my
screen here. So this is my patient.
This is Amy test. Okay, this is my medical record
with Athena. You can see here, here are the
different visits that that she's had things like that.
Here is her date of birth. Here's your medical record
number. Here's the provider, she'd seen.
Here's the medication sees used. Now, what currently happens, if
I want to make a like, a follow-up appointment.
Okay, I can go into here. This is Amy test, and I can go
all The way down. And I can make a cute schedule
an appointment where I can do this is called an appointment
Tickler. So a Tickler is like a reminder
for my staff to make it. But there's nothing whatsoever,
there's appointment types but there's nothing like a phone
call to call them at like two months.
Okay, nothing that nothing that works with this Tickler.
What what works I think is kind of cool within the chart.
Is this thing where there's third-party vendors it's up
here, these little three little dots Dots and these are
Integrations. They have into the medical
record. So the most common one called
third-party Integrations and and this is one that I currently use
all the time. It's called patient education,
genius. And so the cool thing is for
this what it does is I can pick patient education information
but I'm thinking what you could do is something similar is
follow up with the patient. What you want to do, and you
pick a few things that you want to do.
And the cool thing is is it pulls in?
Information from the chart. It says it would be pretty
simple to do. I do however, you guys do that
stuff but I can either do it text but you could give
different options and I can send this to the patient but I could
have a reminder system so I can send this out to this Amy
testing. But the other cool thing is once
I send this out to a me test, it automatically documents it in
the medical record as well, right.
And so, I don't know how how yours would integrate with
something like that but I just thought, like, if I could have
my druthers They would add it to natively but they won't do that
for me and you know, I think that's a cool idea.
That's great. That's great.
Yeah, that's a perfect example of the type of thing that's in
our future. Yeah, we would love for that
email. When you get the email to follow
up with that patient that you know, you have the phone number
there. Yeah.
So the patient phone number would be right there and you
could maybe hide the and it could be via email and it would
somehow show up in our medical. Hey Asia doc you should call
this call this patient. You can do it via email I think
right now with email. It's not hip.
Cure. So that's the challenge is how
do you send patient information? But I think that the future is
there and in customer service having a good customer service.
I think is key and relationship and help reduce litigation
reduces a lot of other issues. So yeah, absolutely.
And you know, emails of course is our history and it's where
we've come from but the new system supports any number of
platforms. So we're exploring these
different ways of just giving people what they want at.
Exactly. The moment, they needed well in
the The thing about these is these are, how do I say it for
us? I don't like it because it's
just another thing that they automatically siphon money out
of me every single month. But for you it's a really good
thing. So what this is, this is
continuity. So we pay $100 per doctor per
month for that service and which is, I don't know how what you're
looking at but you know, something like that would
easily, you know, you could just add it in the automatically.
Happens. You get paid there.
Probably take a 20% cut or something like that, but then
they can offer to their ecosystem.
And so that's kind of a neat idea.
Absolutely. Absolutely.
You know, it's always interesting to hear how
different professions use follow-up.
And I always learn something. And these conversations.
In fact, I have to tell you, I am considering a series of
podcasts myself. So that number one, I have an
excuse to ask people about all their productivity systems, but
then, secondly, so that I could capture and document.
At these workflows like the things you mentioned for
example, or just these are great examples and things that I might
not consider. So, so follow up.
You know, I would be curious on that.
Note following up with the patient when you're not
obligated to, I mean I would imagine that's pretty rare.
I don't think I've ever had a medical provider.
Do that with me? I you know I'd see them and then
I schedule a follow-up. I schedule the next appointment
at the front desk but having them actually proactively
check-in. Imagine that sets you apart.
It does. And so, what do we do now?
Let's see. You get an ankle sprain, okay?
And let's say you're doing, okay, I think you're going to
do, okay. And so what we usually do is we
make a two-week follow-up, but what do they do there?
Feeling fine. So, what do they do?
They cancel it. And then you have a gap in your
schedule, okay. It might cancel the day of a
couple days before, you know, because they're you think you're
going to do. Okay.
And in or in right now, deductibles really high co-pays
looking at 50 bucks. For specialist and so it and
yes, I want them to come in but also, they have to feel like
they're getting their money's worth and so, what does it take
me to do? Even it might not even be a
call. I could even have it set up so I
can send them a message through my EMR.
Hey just, how are you doing? Just making sure you're okay
like sending that to my staff so they can text them but I think
that's the future because patients are going to want to
come in less and less and if I can reduce something, that would
take three visits and I'm the guy that can do it in two
visits. And they didn't really need to
come in if they're doing okay. Like people get upset, they come
in and like they're okay, they don't need to see you.
Yeah, you get their money but in also let me tell explain
something else. Not just that there's different
levels of billing. There's like a level 2 and level
3, and there's the whole kit and caboodle.
So a new patient is usually worth two or three times more, a
follow-up patient. So I'm clogging my system with
all these ingrown toenail, follow-ups and they're taking me
the same amount of 20 minutes. Not that I could produce like
five or ten times more with a new patient.
So I'm also clogging my system. I'm too occupied and so by
freeing it up with just a little automated message to let me just
check until you're doing, you know, having my staff do that.
It's good customer service, they save a visit, I'll get him in if
they need to be in but I cannot feel my stuff with.
We think that produces more the largest we called, the largest
check. So, right.
That makes a lot of sense, you know, at some point I don't know
if this would be interesting to your audience, I would love to
ask Skew more details about your EMR system and how an
integration might look. You know, how we could do that.
Most effectively, we could talk about and why you got me here?
You like, any other questions about how I use it or thoughts
about using it or anything like that?
Yeah, you know, I guess one, one question I have in this is a
genuine point of curiosity is, how would you categorize your
business versus personal? Use of the product?
Like how much do you use it as a personal assistant versus like a
an executive assistant? 100% pretty much a so, pretty
much all personal, okay? So I'll personal that's how I
use it. Pretty much as I mentioned,
wait, actually what but with business.
So, for example, I'll do an interview with you and then I'm
going to have a follow-up in a year saying hey Riley wanted.
That's how do you, how do you think I remembered to ask you to
do another interview? It's because I've after I do an
interview with someone, I forward that for a year and
it'll pop up again and say, Hey, you know, maybe you want to do
another interview with Riley, again, that's hard.
Number two, do that. God is still.
I'll you every time I do an interview, it reminds me to do
another interview, it's more me, remembering to set up the
system, but I know the system I want, if I want to do another
one, why not? And then I like to who's cool
guy, I got something out of it. He got something out of it.
And so I do it for all of my interviews.
I do it for remembering my first year of marriage, I thought of
you all the time because every month or reminding me to buy
flowers for my wife for the first year until we read the
four languages of love. And I realized she doesn't like
gifts, she likes me. To do stuff like cleaning the
clean, the floor, and then the kitchen.
That's what really makes her excited.
So it's not buying stuff, but so I, but I use this once a month
by my flowers for my wife. I remember mind her birthday
every year. I remind New Year's things I
have to do, every year, I do my goals, they show up for me but
for a lot of the professional contacts like people invite me
to do a talk. I have to go a lot of lectures.
So three or four days before my lecture it actually pops up with
my slides in there and it reminds me to prep a week before
versus just the day of the It reminds me a week before so I
have that prep time buffered in versus putting it in my mic.
I don't use my calendar as much. I kind of use my email system a
little bit more and then texting I use the texting all the time.
It's like I change my filter, every three months for my
furnace and it sends me a text. I need to do that.
I have to flush my pool thing filter every so often.
It reminds me to do that. I have to, you know, all these
dumb, little things I do once a year, it just reminds me Me to
do them via text message. And, and I do most of my stuff
by text message because I don't know.
I'm not an email guy, I'm very structured with email.
I look at email from 12:00 to 1:00 p.m. that's it.
So I'm not the guy that has I don't have any notifications on
my phone so I look at it when it in one hour period.
So, if follow up then, and let me tell you another tip, you're
going to laugh. You might not like this.
I put follow up in a special filtered folder called
follow-up, then because I got overwhelmed with all my
follow-ups. So for those that are doing
follow-ups, and I did so many Any?
I got overwhelmed. So I have a follow-up folder for
my follow-ups, so it doesn't go into my main email.
It goes into a follow-up info. Okay.
And then you check that on a periodic basis every year when I
want to versus like it was in a knitting, because I had so many,
especially my SMS, is because it also sends you an email when you
get an SMS. Yeah, yeah, we do.
We right now, we do have email as this kind of single source of
Truth so you can control any follow-up from email and that
was the mindset with that. But I got this from Tim Ferriss
having the optional folder. So now I have two folders.
I have an optional folder for everything, that's optional and
I have a follow-up then folder. I only have two folders.
That has everything. Okay, I think I missed that one.
I'm a Tim Ferriss fan. I read several books but he said
everything that says unsubscribe, you unsubscribe
everything that you really don't need to.
Look at it. You automatically filter.
To a folder. So everything of mine goes into
the optional folder unless what I really need to take advantage
of. So everything I do I set up a
filter first time it comes through.
I filter everything to an optional folder and that's how I
do everything that comes in. So only the stuff that's really
important shows up in my real inbox.
I check my optional folder once a week and follow up then, I
check it up when it when it, when there's something that
dings me when it shows up in the little thing when I look at my
email. So anyways, my little system I
have that's great. So actually that is something
I've That are so is it is everything optional by default
and then you take things out. It's the other way, right?
Because you filter goes into my inbox and I get pissed in
annoyed and I okay that's optional that's optional that's
enough there's not that many of these days but for most things
that's optional. Okay that's yeah that's good to
know and then of course you can book select and put a whole
bunch of optional the same time. But then you have to for Gmail,
you have to set up your filter. So I don't think instead of my I
have to set those up. I have to I but I have a little
quick way of doing it. Got it, got it.
Anyway, this is great. This is great.
And then if As far as our integration more with into the
medical record system and HIPAA in the HIPAA Universe.
I'm assuming, would it be useful if we were to be more involved
in medical? Would it be beneficial or do you
prefer, you know, having this live within your EMR system?
I don't know, II. Think, I think it would be nice
to have it in the EMR. I'm an entrepreneur.
So, I would say for you, you should only do it if it's a
larger largest check either they pay you a really big check to do
it or you can get money out of us every month on a recurring
basis. That that's the only because
why? Because Might be, I'm a caring
Minnesota. Midwest guy that really likes my
patients and carers. I don't know how many of those
you're going to find, mmm, right?
I'm not earning any money by that phone call.
I'm earning Goodwill, but there's no money in that.
There's so many systems now, and they don't even let you talk to
the doctor, unless you make an appointment because it's all
about the money. And I just like customer
service, I'm a big believer in being nice and in that, you
know, things like that. So I don't know if other doctors
would use it, then Allah. You know, making it had to make
an appointment. So I don't know how many you're
going to use it. So I don't do it for me but you
you would do it if an EMR would would pay you enough to do it.
Good good, good input. And Donna have to tell you that
there was a fork in the road about, I guess, was about two
years ago where I was either going to build a developer tool
to help people, create these kind of email based applications
or I was going to stay as a productivity tool and we chose
to stay as a productivity tool Of the biggest reasons is I
genuinely enjoy working with people like you like that.
The type of person that has decided to use the system to go.
The next, the extra mile to follow up.
A somebody to that that extra check-in tends to be a very
productive person. And just genuinely is a really
fun person to work with. And so, you know, the insights
that have taken follow-up. Then to this point are only
partially mine that our users. Have come out in force to
suggest and steer and to kind of help us guide the direction of
the product. So thank you.
And of course, thank you for having me on your show.
Awesome. Yeah.
Thank you. Thank you Riley.
And I'll put a link go to store to follow 10.com.
If they want to learn about, you learn more.
And until next time, great thanks John.