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Hello and welcome to Podiatry 
practice Mastery. 

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My name is Don Pelt. 
Oh, and I have mr. 

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Riley Sweetland here, welcome 
Riley. 

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Thanks Don. 
It's great to be here being 

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back. 
I know a couple of years ago, 

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when we first met we were 
talking about follow-up. 

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Then, I think you did a nice 
little screen presentation. 

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So for those that want to watch 
that interview, I'll put it 

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underneath. 
If you want to know the basics 

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of follow-up then, but I'd like 
you to tell me a little bit 

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about how the business is 
transformed. 

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Kind of what's going on with 
follow-up then. 

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And Just a little intro. 
What is followed then for those?

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I've never heard of it. 
Yeah, sure sure. 

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So if it works for you, I 
actually pulled up the 

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presentation. 
I did for our last video and I 

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kind of shortened it and I'd be 
happy to give just a basic 

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visual on what the product is, 
just kind of a couple minutes on

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that. 
Yeah, let me give you screen 

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control here. 
Okay. 

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It's I think you should have 
control right there. 

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Okay. 
And let me try and share my 

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screen here. 
Okay, so that should work. 

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Are you able to see that it's 
perfectly? 

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Okay, good. 
So the way that I described 

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follow-up then now which is 
actually slightly different from

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before is it's the world's 
simplest email, reminder and 

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personal follow-up assistant and
I'll unpack the last part of 

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that in a little bit because 
that's a new addition for us. 

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We've always I think I use it 
more for frankly it's like if I 

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have to get milk at 5 p.m. it 
reminds me to get milk at 5 p.m.

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or You know, if I can't ever 
take my wife's car to work at 

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5:00 a.m. in the next morning, 
I'll remind myself. 

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So I don't forget. 
So things like that. 

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Helped me actually more than the
email thing now, but go ahead. 

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Great great. 
Well, that's great to hear 

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because after it was a lot of 
feedback like that that helped 

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us kind of realize what we 
actually were which is more of 

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an assistant. 
So I'm really excited to talk 

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about that because that's a new 
direction for us. 

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It's we put a lot of work into 
this new kind of version but I 

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think starting simple might be 
the best. 

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Best especially because that I 
think is why many if not most 

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people actually do enjoy the 
product. 

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So here's a very simple. 
This is a plain email, it is in 

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fact just an email address and 
the reason we call ourselves an 

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assistant is because you copy us
on an email address, just like 

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you copy a personal assistant. 
The difference is that the way 

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that our email address is shaped
is special. 

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So, whatever is before the at 
sign is actually a moment in 

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time and there's thousands, 
Actually tens of thousands of 

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formats that we support. 
You just type what you're 

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thinking more or less and we do 
our best to. 

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We have a pretty elaborate 
system that figures out what you

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meant by that. 
If you want to mess up when I 

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when I put the underscore in the
wrong area it reminds me like at

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3 p.m. for December 31st, it'll 
remind it'll say that that was 

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bad. 
What do you really mean by that?

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Yeah, yeah if anything is 
ambiguous, we kick it back 

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because they're worse scenarios 
to schedule. 

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Thing when you don't want it so 
and you don't have to remember 

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the date formats, there's enough
of them where we really try to 

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make it where you just type what
you're thinking 3D or three days

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or you know, tomorrow and then 
we'll follow up at that time, so

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it which down here to is 
autocomplete. 

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So as people use it more, their 
your email program automatically

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remember the previous addresses.
So it creates this kind of 

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especially if you know your 
keyboard shortcuts for your your

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email program, you can have a 
I've scheduled within like two 

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or three seconds and many cases 
and that's from your mobile 

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device. 
It doesn't matter if you switch 

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your email client it's just 
always is there. 

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So that's the Simplicity we've 
been doing. 

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I mean follow-up then it's been 
over 12 years now that it's been

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out there. 
Much of that time was a side 

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project I can fasten fact my 
co-founder at the time and I 

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prototype follow up then and one
night on a Friday night and got 

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it working and found it useful 
and It, we put it out there and 

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our users. 
In fact, showed me users such as

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yourself, Dawn describe to me 
how they were using it, and it 

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changed my mind about how 
awesome the product was. 

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So, anyway, that kind of segues 
into the personal assistant 

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part. 
So anyway, that's the basics. 

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And by the way, stop me. 
If I'm if you have any questions

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or you want to join me, the only
thing I would say is why would 

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you want to see? 
See a personal assistant? 

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It's mostly, if Ilan doesn't get
back to you, right? 

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So, if he'll on gets back to 
you, it doesn't really matter. 

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But, if he'll on ignores your 
email, like, you probably would 

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mine in, you can be the world's 
most persistent passed by 

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sending it one week at 
follow-up. 

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Then if they don't get back to 
you, they think you ever really 

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get great memory like Things 
have a great memory and I don't 

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have a great system and it's 
called follow up then. 

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So I emailed everyone and then 
they don't get back to me in a 

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week because no one gets back to
you. 

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And then I say, hey, just making
sure if you got this and then 

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they feel embarrassed, right? 
Because they never remember, but

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you remembered and then I'm 
sorry. 

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You know, like yeah. 
That's all right. 

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Yeah, that's how I use it. 
That's a, that's awesome. 

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I'm glad you mentioned that. 
So it is in the BCC field here 

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and that is blind. 
So Elon would never know that 

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you're using follow-up. 
Then here, there's no trace of 

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It not even in behind the scenes
in the code if he looks behind 

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the scenes in the email, there's
no trace of follow-up then. 

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And if you put it in the CC 
field, however, it does in fact,

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email everybody in the to field.
So there's a group reminder 

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scenario there, but that's very 
special cases for that. 

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For example, your project 
managing somebody, you're 

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delegating a task. 
For example, if people really 

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hate, they really get annoyed. 
If you do the task thing because

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occasionally I'll have I work 
with residents and I want them 

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to do something for me and 
everyone's the But this thing 

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just hounds them automatically 
until they until they check that

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task off and it's just it's 
horrible because every day they 

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get an email and they're like, 
can you just stop that thing? 

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And I'm like, you can stop it. 
Just say that you finished it 

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and done. 
I have to tell you, I made the 

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mistake of telling my wife about
that feature and I, you know, 

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I've got a lot of, I've got some
tasks in my inbox here. 

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Cool. 
So so gone, this is exciting. 

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What else? 
So oh, so just the basics, a lot

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of people just send themselves. 
A future. 

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Reminder. 
As I mentioned, this sends 

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everybody in the to field gets a
reminder. 

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If you put the date in the CC 
field and this is a very common,

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if not the most common scenario 
where you're emailing somebody, 

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and you want a reminder. 
So you put it in the BCC field 

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but you don't want to bother 
your recipient, but the 

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follow-up. 
Perfect. 

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So here we get into the personal
assistant kind of phase. 

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So this is at the time we talked
last follow-up, then we we 

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really still are the simplest 
email reminder. 

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We want to stay that we, you 
know, we really enjoy being this

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simple, no-brainer solution, for
people really generous free 

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account. 
It's just there's really we want

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there to be no reason not to use
it. 

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But as you mentioned, this kind 
of aspect of a personal 

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assistant came in and we 
realized that That's really what

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we were replacing in many, 
people's lives or augmenting. 

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We actually have many personal 
assistants that use our system. 

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So we have all of these tasks 
and it's shown here, you know, 

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they're all. 
We kind of have them all 

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collected or organized and a 
growing to-do list or some kind 

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of system which always needs 
pruning and organization. 

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And what we do is we spread 
those tasks out in time. 

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We let you kind of schedule them
so that they're useful and the 

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the new new version of the 
system really takes this concept

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and makes each of these moments 
really powerful, really, really 

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special. 
And we do that by pulling in 

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whatever additional data you 
might need in order to 

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accomplish a task. 
For example, if you have a we 

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don't yet integrate with patient
record systems. 

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We are security is very high 
that we're actually working on 

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HIPAA compliance. 
Okay, let's talk to and so forth

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but as an example we'll pull 
data from a contact customer 

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relationship manager, For a 
follow-up. 

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So, instead of just having a 
follow-up to contact somebody, 

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you have all of their records 
and everything, you need at that

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exact moment to make that 
moment, particularly productive.

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So, so that's where we're, 
that's where we're going. 

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It's much more of a, of an 
assistant and that we can 

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automate actions. 
So for example, when you 

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schedule a follow-up, we might 
actually do data entry for you 

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automatically. 
So it's imagine your cc'ing is 

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personal assistant and you give 
it a date and some you know, 

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kind of expression of that date.
And like for this is an example 

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of a very rudimentary and what 
we call a personal assistant 

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skill which cancels a follow-up.
Reminder. 

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If somebody replies So that 
would be an example of 

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something. 
That's that's a little more than

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a follow-up. 
This is another something that's

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a little more than a follow-up. 
It sends a text message at the 

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same time. 
The follow-up is do. 

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So this is the one I use all the
for anyone that's listening. 

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It's just all the stuff you 
don't remember, and it's like an

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external brain as a reminder, 
like, I do with this for 

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everything, but like if I want 
to get get, I had my wife asked 

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me to get something and by the 
time 5:00 rolls, Ron, I'm gonna 

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forget, or if I want to remember
to make a payment when I get 

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Much 7 p.m. or buy tickets for a
flight. 

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I remind myself versus pieces of
paper, I used to use so I use 

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it. 
I put in seven PM / SMS at 

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follow-up then.com, and 7 p.m. 
and I love him to put the link 

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to the website that I'm going to
buy the flight. 

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So, I use this all, I'm probably
what I do. 

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If you look at all my follow-up 
and I have a lot, but I use this

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the SMS more than anything else.
Now even more than the email, I 

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think. 
Wow, that's good to know, that's

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good. 
In fact, you know, I always 

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never pass up. 
Moment to ask for feedback, as 

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far as scheduling via email, are
you still happy to schedule the 

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SMS via email? 
Or would you prefer another way 

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of doing that? 
So you can see my screen. 

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Let me show you what I have my 
little shortcut to shortcuts. 

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Yeah, so I have two shortcuts. 
I have a, can you see my phone 

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here? 
I have a compose button right 

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here. 
Okay, on my on my thing. 

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So I just use the compose and 
that's how I do follow up then. 

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But if I could give you a 
thought that Work for you. 

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There's this other cool app that
I use, it's called brain toss. 

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I've heard of this. 
So the customers that you 

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sprained time, I consideration 
isn't so much for you to imitate

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it, but they have three options 
and I use the same follow-up 

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things over and over and over. 
It's like one day one week. 

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One month I could pick that. 
I could cook SMS regular email 

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and then the cool thing is, is 
when I click this, it records 

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and transcribes, a little email,
some virtual software, and then 

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it automatically Ends it. 
So if I could choose like one 

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week SMS or three PM SMS, Kyle 
always doing the same things, 

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but can I can choose a few 
selections SMS. 

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Click it, it'll record it, and 
put it in the subject line 

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automatically, that would even 
make it quicker for me to do it,

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but I don't mind doing it the 
other way. 

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This is just something that 
that's kind of cool, that's new.

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Yeah, yeah, I'm glad you 
mentioned that. 

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So the one of the new things 
that we have in the system it's 

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really not, you can't see it. 
But under the hood, we have this

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really powerful system to build 
these new We call them clients 

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so an iPhone app or an Android 
app or a browser extension or an

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Outlook extension. 
So these are all different kind 

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of gateways into this follow-up,
then universe. 

224
00:11:38,800 --> 00:11:41,200
And of course, we keep all the 
reminders organized and you can 

225
00:11:41,200 --> 00:11:42,500
search and sort them and so 
forth. 

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00:11:42,500 --> 00:11:46,900
But we're just now, exploring 
these first array of clients 

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00:11:46,900 --> 00:11:50,300
that we're going to create and 
mobile app. 

228
00:11:50,300 --> 00:11:52,500
Is, in fact, our number one, top
request. 

229
00:11:52,600 --> 00:11:56,800
And so that's great to know 
another thing for those that are

230
00:11:56,800 --> 00:12:00,400
listening, like five, If our 
everything people can, if you 

231
00:12:00,400 --> 00:12:02,500
think of what you just did, 
right with that picture of 

232
00:12:02,500 --> 00:12:06,200
everything today, spread out, 
there's a certain thought and 

233
00:12:06,200 --> 00:12:09,800
productivity is you want 
something to arrive when you 

234
00:12:09,800 --> 00:12:13,500
want to take action on that 
activity because otherwise, it 

235
00:12:13,500 --> 00:12:17,000
creates stress in your mind. 
It creates like confusion 

236
00:12:17,000 --> 00:12:19,700
overwhelm. 
So if you have an email box that

237
00:12:19,700 --> 00:12:22,200
has like, well, I'm going to, I 
got to talk to that person in 

238
00:12:22,200 --> 00:12:25,100
two weeks to, you know, that 
just causes stress. 

239
00:12:25,100 --> 00:12:27,200
You can try all the folder 
systems, you want. 

240
00:12:27,200 --> 00:12:30,900
I am, I My manager, she's like 
this intricate folder system 

241
00:12:30,900 --> 00:12:34,400
with reminder and I'm like, you 
know, just send it back to 

242
00:12:34,408 --> 00:12:36,400
yourself. 
It'll show up in two weeks and 

243
00:12:36,400 --> 00:12:38,600
went shows up, that's when 
you're going to take action, so 

244
00:12:38,600 --> 00:12:40,000
you can forget about it, 
totally. 

245
00:12:40,000 --> 00:12:42,300
So, the best thing about 
follow-up, then is like, I don't

246
00:12:42,300 --> 00:12:45,500
have stress in my email is empty
every single day, like, there's 

247
00:12:45,500 --> 00:12:48,700
no stress and I just trust it, 
like, it's going to show up when

248
00:12:48,700 --> 00:12:50,600
it needs to and I can take care 
of it. 

249
00:12:50,800 --> 00:12:54,000
And I have certain things like 
goals that show up to me every 

250
00:12:54,000 --> 00:12:56,000
January 1st. 
And I look at my goals from last

251
00:12:56,000 --> 00:12:57,800
year and I love times I'll 
bootleg it. 

252
00:12:57,900 --> 00:12:59,900
I'll do a goal, but it's like 
Google doc. 

253
00:13:00,000 --> 00:13:02,200
So it's a link to a Google doc, 
and I can just pull up and I can

254
00:13:02,200 --> 00:13:04,900
modify it that way instead of 
putting it in the actual email. 

255
00:13:04,900 --> 00:13:09,300
So, I'll use URLs many times 
instead of just that. 

256
00:13:09,300 --> 00:13:13,200
So things I want to update your 
link tree or update your other 

257
00:13:13,200 --> 00:13:14,700
thing. 
So once a year, I'm updating 

258
00:13:14,700 --> 00:13:16,700
these things. 
Now the one thing my EMR is 

259
00:13:16,700 --> 00:13:19,600
lacking, my medical record and 
I. 

260
00:13:19,600 --> 00:13:23,100
So what I do You're gonna laugh,
I don't use follow-up, then only

261
00:13:23,100 --> 00:13:26,400
because I have to do, I have to 
do. 

262
00:13:29,900 --> 00:13:33,100
Medical record numbers. 
Okay, so I can do the medical 

263
00:13:33,100 --> 00:13:35,900
record number, and that's kind 
of hip a hip a secured. 

264
00:13:36,000 --> 00:13:39,800
So I used, you're going to 
laugh, I use to do list, okay? 

265
00:13:39,900 --> 00:13:44,000
With a reminder to see how the 
patient is doing in two weeks, 

266
00:13:44,700 --> 00:13:47,300
and it sends it back to me in 
to-do list with the EMR number. 

267
00:13:47,300 --> 00:13:51,300
I put that in my EMR hit enter 
and then send a message to my my

268
00:13:51,300 --> 00:13:52,500
assistant to check on that 
patient. 

269
00:13:52,500 --> 00:13:57,100
It's the most ludicrous method 
archaic but there's nothing 

270
00:13:57,100 --> 00:13:57,700
better. 
My eat. 

271
00:13:57,700 --> 00:14:00,700
My medical record doesn't allow 
Me because, but they only do 

272
00:14:00,700 --> 00:14:02,300
four appointments. 
I can make an appointment in two

273
00:14:02,300 --> 00:14:04,400
weeks. 
It'll do all the points I want, 

274
00:14:04,400 --> 00:14:06,700
but if I just want to be nice 
like I'm nice. 

275
00:14:06,700 --> 00:14:08,600
I'm like, I wonder if they're 
not, they don't need to see me, 

276
00:14:08,600 --> 00:14:11,000
but I want to see how that nail 
is doing in two weeks. 

277
00:14:11,600 --> 00:14:14,600
Can I have a way of remembering?
There's no way to just to remind

278
00:14:14,600 --> 00:14:17,900
just to be nice and say, Hey 
doctor, just a little reminder. 

279
00:14:17,900 --> 00:14:21,300
Call this patient in two weeks 
but that does not exist it. 

280
00:14:21,500 --> 00:14:23,900
I've asked them to do it. 
So this is where this would fit 

281
00:14:23,900 --> 00:14:26,400
in. 
I think that's really good to 

282
00:14:26,400 --> 00:14:27,900
hear you. 
No follow-up. 

283
00:14:28,100 --> 00:14:31,100
It's this. 
Common Thread to so many 

284
00:14:31,100 --> 00:14:35,100
successful, business processes 
and and relationship processes. 

285
00:14:35,200 --> 00:14:36,600
If you can break it down to 
that. 

286
00:14:36,600 --> 00:14:38,400
It's relationship. 
Yeah. 

287
00:14:38,600 --> 00:14:41,100
You know a relationship has a 
rhythm. 

288
00:14:41,100 --> 00:14:42,600
It's a Tempo. 
You know, you're in touch with 

289
00:14:42,700 --> 00:14:44,200
you know it's funny. 
If you think about the essence 

290
00:14:44,200 --> 00:14:47,000
of a relationship like you run 
into somebody one time and you 

291
00:14:47,000 --> 00:14:50,700
have a one-off conversation, 
that's not quite a maybe that 

292
00:14:50,700 --> 00:14:52,200
moment. 
It's a tiny relationship but 

293
00:14:52,200 --> 00:14:54,200
that it's nothing. 
But then you talk to them again 

294
00:14:54,800 --> 00:14:58,100
and something is there and then 
you talk to them again and if 

295
00:14:58,100 --> 00:15:01,300
you just simply Decay over time 
a few times. 

296
00:15:01,300 --> 00:15:04,200
Suddenly you have this. 
This thing, it's manifest itself

297
00:15:04,200 --> 00:15:09,300
called a relationship and that 
Tempo factor is a huge part of, 

298
00:15:09,300 --> 00:15:13,800
in huge part to build that, you 
know, that that feeling that you

299
00:15:13,800 --> 00:15:16,800
actually know somebody well in 
and that's how autoresponders 

300
00:15:16,800 --> 00:15:20,100
work right with with email like 
email autoresponders. 

301
00:15:20,100 --> 00:15:23,500
I'm just kind of throwing ideas 
out but you send one email and 

302
00:15:23,500 --> 00:15:26,700
one week one email two weeks 
after you know for example for 

303
00:15:26,700 --> 00:15:30,200
heel pain they come in and I 
come in Leeds are My marketing 

304
00:15:30,300 --> 00:15:33,100
is a download my free book and 
then they get weekly emails on 

305
00:15:33,100 --> 00:15:35,000
different topics. 
So it builds a relationship with

306
00:15:35,000 --> 00:15:37,600
me artificially as an 
autoresponder. 

307
00:15:37,900 --> 00:15:42,800
Mmm, that's such a good point. 
Yes, I'm so, you know, the thing

308
00:15:42,800 --> 00:15:46,200
you mentioned earlier to about 
that feeling of mindfulness or, 

309
00:15:46,600 --> 00:15:49,400
you know, you don't have to 
think about something that is 

310
00:15:49,400 --> 00:15:52,900
the key Insight that really 
brought me in to follow up then 

311
00:15:52,900 --> 00:15:56,100
and made me decide to I had 
another business at the time, 

312
00:15:56,200 --> 00:15:59,700
this was expanding and it made 
me decide to sell the Business 

313
00:15:59,700 --> 00:16:03,200
and focus on this. 
And it of course, reminding 

314
00:16:03,200 --> 00:16:05,300
people as a nice thing to do, I 
really enjoy. 

315
00:16:05,300 --> 00:16:10,300
Helping people remember those 
tasks, but that the thing I 

316
00:16:10,300 --> 00:16:14,000
actually really enjoy more are 
these six the successes and 

317
00:16:14,000 --> 00:16:17,500
testimonials that I get of 
people saying how free they feel

318
00:16:17,500 --> 00:16:20,900
and how they can enjoy the 
moment and how they can, they 

319
00:16:21,000 --> 00:16:24,000
can have a more fulfilling time 
with their family for example, 

320
00:16:24,000 --> 00:16:26,300
because they're not looking at 
their to-do, lists are not 

321
00:16:26,500 --> 00:16:30,700
organizing some backlogs. 
No group of information that 

322
00:16:30,700 --> 00:16:34,400
they need to better plan out. 
They just send it to the Future 

323
00:16:34,400 --> 00:16:37,500
and then the byproduct of that 
is you get to forget about it 

324
00:16:37,500 --> 00:16:39,300
and you get to just enjoy the 
present. 

325
00:16:39,500 --> 00:16:41,100
Yeah. 
And I think it builds your 

326
00:16:41,100 --> 00:16:43,800
confidence. 
Hmm it build it. 

327
00:16:43,800 --> 00:16:45,700
Builds your confidence. 
Like you're so confident. 

328
00:16:45,700 --> 00:16:48,700
In like you have a you have like
this because life is made out of

329
00:16:48,700 --> 00:16:50,100
systems. 
Hmm. 

330
00:16:50,100 --> 00:16:53,200
Well I have a stellar system 
that no one else has that 

331
00:16:53,200 --> 00:16:57,700
everyone asks me about, 
100-member, like an innate 

332
00:16:57,700 --> 00:16:59,600
feeling bad, and I'm feeling 
confident. 

333
00:16:59,600 --> 00:17:02,200
They're feeling bad because they
forgot, and they have too many 

334
00:17:02,200 --> 00:17:05,099
emails, and I'm feeling 
confident, because I remember 

335
00:17:05,099 --> 00:17:06,500
not that. 
I remember, but you were, you 

336
00:17:06,500 --> 00:17:09,000
help me remember. 
And then, I just bug these 

337
00:17:09,000 --> 00:17:11,000
people and they're like, oh, and
I mean, I'm insisting. 

338
00:17:11,000 --> 00:17:12,500
So, don't get back to my room 
and I remind them. 

339
00:17:12,500 --> 00:17:15,700
Again, remind them again, and I 
help them, and then I, then I 

340
00:17:15,700 --> 00:17:17,300
get to share this. 
Quote, how'd you do that? 

341
00:17:17,300 --> 00:17:19,099
Well, I can see this is, this is
a great, this is called 

342
00:17:19,099 --> 00:17:20,400
follow-up. 
Then you might want to consider 

343
00:17:20,400 --> 00:17:24,000
it, and I even feel prague's I 
can brag about it because it's, 

344
00:17:24,599 --> 00:17:28,800
it makes My life so much easier.
So it's music to my ears done 

345
00:17:29,100 --> 00:17:31,100
that. 
What what other things are on 

346
00:17:31,100 --> 00:17:34,500
the horizon or things you want 
any of this memorization add-on?

347
00:17:34,500 --> 00:17:37,100
You have a lot of other types. 
What's most exciting to you 

348
00:17:37,100 --> 00:17:40,300
right now? 
So we're at this phase. 

349
00:17:40,300 --> 00:17:44,000
I guess I'll tell you where, 
where we are company wise. 

350
00:17:44,000 --> 00:17:46,700
So I have done a lot of work 
myself on this. 

351
00:17:46,700 --> 00:17:50,600
I'm the engineer designer. 
There's a small team that with 

352
00:17:50,600 --> 00:17:54,900
us as well, but I raised a small
amount of money at one point. 

353
00:17:55,300 --> 00:17:59,400
And it allowed us to kind of 
build to where we are and we are

354
00:17:59,400 --> 00:18:02,100
able to keep the company. 
I could have raised a 

355
00:18:02,100 --> 00:18:06,300
significant amount of money, 
more and decided not to because 

356
00:18:06,300 --> 00:18:08,300
I want to build in this 
sustainable way. 

357
00:18:08,300 --> 00:18:11,100
And the way we do that is by 
building things, that people 

358
00:18:11,100 --> 00:18:14,200
actually want to pay for their 
actually valuable enough that 

359
00:18:14,200 --> 00:18:18,900
they would like to pay for them 
because they hopefully it 

360
00:18:18,900 --> 00:18:20,900
increases their revenue more 
than the amount. 

361
00:18:21,200 --> 00:18:25,600
So the integration with the 
external systems, For example, 

362
00:18:25,600 --> 00:18:29,900
integrating with your calendar 
or with your your EMR system 

363
00:18:29,900 --> 00:18:32,900
even I mean we are we are 
pursuing this deeper integration

364
00:18:32,900 --> 00:18:36,800
of these tools is really the 
future of where we're going. 

365
00:18:37,000 --> 00:18:40,800
There's a lot of personal 
productivity aspects, like the 

366
00:18:40,800 --> 00:18:43,500
text message. 
We're integrating a mobile app. 

367
00:18:43,500 --> 00:18:46,300
We're doing browser extensions. 
So these things are going to be 

368
00:18:46,300 --> 00:18:48,600
really fun and kind of bring 
follow-up then more into your 

369
00:18:48,600 --> 00:18:52,500
day-to-day workflow. 
But the thing I'm really happy 

370
00:18:52,500 --> 00:18:54,900
about is kind of changing the 
way people interact. 

371
00:18:55,100 --> 00:18:56,900
With their software, they don't 
have to. 

372
00:18:57,600 --> 00:19:00,200
I really hope that we can create
these moments that allow people 

373
00:19:00,200 --> 00:19:04,600
to get things done without 
having to context, switch and 

374
00:19:04,600 --> 00:19:07,400
move, you know, from their 
email, to another program to 

375
00:19:07,400 --> 00:19:09,900
another program. 
And, you know, instead of doing 

376
00:19:09,900 --> 00:19:12,800
that, they have everything they 
need on their on their mobile 

377
00:19:12,800 --> 00:19:16,500
device or on their computer 
within that email, to accomplish

378
00:19:16,500 --> 00:19:19,500
a task. 
So a number of like links to EMR

379
00:19:19,500 --> 00:19:21,600
links to the patient, the 
information that you need. 

380
00:19:21,600 --> 00:19:23,300
Everything's accessible right 
there. 

381
00:19:23,900 --> 00:19:27,500
Yes, exactly. 
Exactly, exactly. 

382
00:19:27,500 --> 00:19:32,600
In fact, I could show and 
there's a quick, sorry for the 

383
00:19:32,600 --> 00:19:36,500
background noise there. 
There's a quick screencast. 

384
00:19:36,800 --> 00:19:39,200
It's not. 
Yeah, I could show you really 

385
00:19:39,200 --> 00:19:41,300
quick. 
And example that might look like

386
00:19:42,000 --> 00:19:43,600
they just share my screen again 
here. 

387
00:19:43,900 --> 00:19:48,800
So, this is an example of a 
Salesforce integration. 

388
00:19:48,800 --> 00:19:52,000
And we, this is a beta 
integration. 

389
00:19:52,000 --> 00:19:54,900
We have right now and it's not, 
it doesn't apply to everybody. 

390
00:19:55,000 --> 00:19:58,000
Eddie, but it's a really good 
starting point to demonstrate 

391
00:19:58,000 --> 00:20:01,600
this, but in this example, we're
sending a follow-up and we're 

392
00:20:01,800 --> 00:20:04,800
adding it in Salesforce and the 
dash SSS. 

393
00:20:04,900 --> 00:20:08,500
I like that Salesforce. 
Yeah, that's cool. 

394
00:20:09,000 --> 00:20:10,600
Yes. 
And then we and we do all this 

395
00:20:10,600 --> 00:20:11,800
stuff for you. 
Thank here. 

396
00:20:11,800 --> 00:20:13,900
We are your personal assistant 
hard at work. 

397
00:20:14,400 --> 00:20:19,100
You're playing golf of course. 
And or what you like to do is an

398
00:20:19,100 --> 00:20:20,700
actual person, do that 
automated. 

399
00:20:20,900 --> 00:20:25,100
It's all automated. 
And so that's that's helpful but

400
00:20:25,100 --> 00:20:28,600
the most helpful part is an 
appositive here for a second. 

401
00:20:28,600 --> 00:20:31,200
So, three months later, you 
receive the follow-up. 

402
00:20:31,200 --> 00:20:34,300
But instead of getting just the 
follow-up, as I mentioned, we 

403
00:20:34,300 --> 00:20:38,000
actually went to your Salesforce
account and pulled everything 

404
00:20:38,000 --> 00:20:41,200
you might need for that 
follow-up into the follow-up 

405
00:20:41,200 --> 00:20:43,700
email. 
So this saves you switching 

406
00:20:43,700 --> 00:20:47,700
between different systems. 
So we have shortcuts, you'll see

407
00:20:47,700 --> 00:20:50,000
those in a second. 
We have the latest activity for 

408
00:20:50,000 --> 00:20:51,900
that contact. 
So you can see right where 

409
00:20:51,900 --> 00:20:53,400
you're at. 
You have all the context you 

410
00:20:53,408 --> 00:20:56,800
need to follow up and then of 
course we have procrastination 

411
00:20:56,800 --> 00:21:02,100
options if needed. 
So we go through the process of 

412
00:21:02,108 --> 00:21:04,400
clicking. 
The clicking for a phone call is

413
00:21:04,400 --> 00:21:08,000
a is a native feature in your 
mobile phone and then this part 

414
00:21:08,000 --> 00:21:12,800
is unique to our system. 
This is actually a completely 

415
00:21:12,800 --> 00:21:16,000
email based action. 
This works on every email, Aunt,

416
00:21:16,000 --> 00:21:18,400
you don't need to install 
anything but that action of 

417
00:21:18,408 --> 00:21:22,600
completing the activity is 
actually done via email itself. 

418
00:21:22,800 --> 00:21:25,000
So you never have to actually 
leave your email. 

419
00:21:25,800 --> 00:21:28,100
And so that's our goal is like, 
let's give you a productive 

420
00:21:28,100 --> 00:21:30,300
moment. 
You can actually do your data 

421
00:21:30,300 --> 00:21:33,500
entry and schedule the next 
follow-up and add a note or log 

422
00:21:33,500 --> 00:21:38,700
a call or do whatever you need 
to do from your email and that's

423
00:21:38,700 --> 00:21:40,500
exciting. 
That's where we're going. 

424
00:21:41,500 --> 00:21:44,900
I really like that you could do 
the same thing for an EMR and 

425
00:21:45,200 --> 00:21:50,400
what's Now, for emrs, Riley is, 
and so we use Athena. 

426
00:21:50,400 --> 00:21:52,100
So if the first one, if you want
to do it, you could do it for 

427
00:21:52,100 --> 00:21:55,900
Athena, okay? 
Um, they, they have this. 

428
00:21:56,000 --> 00:21:57,300
So I have a couple of these 
things. 

429
00:21:57,300 --> 00:21:59,300
Let me tell you about one of 
them ones called patient 

430
00:21:59,300 --> 00:22:04,500
education, genius. 
And if I log into my EMR and 

431
00:22:04,700 --> 00:22:08,500
they're called third-party 
vendors. 

432
00:22:08,500 --> 00:22:11,300
So let me just show you kind of 
an idea how that would look. 

433
00:22:11,300 --> 00:22:14,100
I'm going to pull up a kind of a
mock patient. 

434
00:22:14,200 --> 00:22:15,000
Okay. 
Or are you? 

435
00:22:15,000 --> 00:22:19,300
So we don't break. 
Kenny HIPAA rules and just kind 

436
00:22:19,300 --> 00:22:22,800
of how it called the current 
system system works and what 

437
00:22:22,800 --> 00:22:26,400
what what might be a good thing.
So let me pull up. 

438
00:22:29,100 --> 00:22:35,900
Amy test is your name. 
Okay, so I'm going to share my 

439
00:22:35,900 --> 00:22:41,200
screen here. 
So this is my patient. 

440
00:22:41,200 --> 00:22:44,100
This is Amy test. 
Okay, this is my medical record 

441
00:22:44,100 --> 00:22:47,200
with Athena. 
You can see here, here are the 

442
00:22:47,200 --> 00:22:50,900
different visits that that she's
had things like that. 

443
00:22:52,300 --> 00:22:55,700
Here is her date of birth. 
Here's your medical record 

444
00:22:55,700 --> 00:22:57,900
number. 
Here's the provider, she'd seen.

445
00:22:57,900 --> 00:23:01,800
Here's the medication sees used.
Now, what currently happens, if 

446
00:23:01,800 --> 00:23:04,200
I want to make a like, a 
follow-up appointment. 

447
00:23:04,400 --> 00:23:09,700
Okay, I can go into here. 
This is Amy test, and I can go 

448
00:23:09,700 --> 00:23:13,000
all The way down. 
And I can make a cute schedule 

449
00:23:13,000 --> 00:23:15,900
an appointment where I can do 
this is called an appointment 

450
00:23:15,900 --> 00:23:18,200
Tickler. 
So a Tickler is like a reminder 

451
00:23:18,200 --> 00:23:21,800
for my staff to make it. 
But there's nothing whatsoever, 

452
00:23:21,800 --> 00:23:24,300
there's appointment types but 
there's nothing like a phone 

453
00:23:24,300 --> 00:23:27,300
call to call them at like two 
months. 

454
00:23:27,500 --> 00:23:30,900
Okay, nothing that nothing that 
works with this Tickler. 

455
00:23:31,800 --> 00:23:35,300
What what works I think is kind 
of cool within the chart. 

456
00:23:35,400 --> 00:23:38,100
Is this thing where there's 
third-party vendors it's up 

457
00:23:38,100 --> 00:23:40,500
here, these little three little 
dots Dots and these are 

458
00:23:40,500 --> 00:23:42,200
Integrations. 
They have into the medical 

459
00:23:42,200 --> 00:23:45,400
record. 
So the most common one called 

460
00:23:45,400 --> 00:23:50,300
third-party Integrations and and
this is one that I currently use

461
00:23:50,300 --> 00:23:52,900
all the time. 
It's called patient education, 

462
00:23:52,900 --> 00:23:56,100
genius. 
And so the cool thing is for 

463
00:23:56,100 --> 00:23:59,700
this what it does is I can pick 
patient education information 

464
00:23:59,700 --> 00:24:02,400
but I'm thinking what you could 
do is something similar is 

465
00:24:02,400 --> 00:24:05,200
follow up with the patient. 
What you want to do, and you 

466
00:24:05,200 --> 00:24:07,800
pick a few things that you want 
to do. 

467
00:24:08,100 --> 00:24:09,700
And the cool thing is is it 
pulls in? 

468
00:24:09,900 --> 00:24:14,300
Information from the chart. 
It says it would be pretty 

469
00:24:14,300 --> 00:24:16,000
simple to do. 
I do however, you guys do that 

470
00:24:16,000 --> 00:24:18,500
stuff but I can either do it 
text but you could give 

471
00:24:18,500 --> 00:24:21,900
different options and I can send
this to the patient but I could 

472
00:24:21,900 --> 00:24:24,500
have a reminder system so I can 
send this out to this Amy 

473
00:24:24,500 --> 00:24:26,400
testing. 
But the other cool thing is once

474
00:24:26,400 --> 00:24:30,900
I send this out to a me test, it
automatically documents it in 

475
00:24:30,900 --> 00:24:33,400
the medical record as well, 
right. 

476
00:24:33,600 --> 00:24:36,800
And so, I don't know how how 
yours would integrate with 

477
00:24:36,800 --> 00:24:38,800
something like that but I just 
thought, like, if I could have 

478
00:24:38,800 --> 00:24:42,200
my druthers They would add it to
natively but they won't do that 

479
00:24:42,200 --> 00:24:46,200
for me and you know, I think 
that's a cool idea. 

480
00:24:46,700 --> 00:24:48,000
That's great. 
That's great. 

481
00:24:48,000 --> 00:24:51,600
Yeah, that's a perfect example 
of the type of thing that's in 

482
00:24:51,600 --> 00:24:54,000
our future. 
Yeah, we would love for that 

483
00:24:54,000 --> 00:24:55,600
email. 
When you get the email to follow

484
00:24:55,600 --> 00:24:57,800
up with that patient that you 
know, you have the phone number 

485
00:24:57,800 --> 00:24:58,600
there. 
Yeah. 

486
00:24:58,600 --> 00:25:00,700
So the patient phone number 
would be right there and you 

487
00:25:00,700 --> 00:25:03,900
could maybe hide the and it 
could be via email and it would 

488
00:25:03,900 --> 00:25:06,300
somehow show up in our medical. 
Hey Asia doc you should call 

489
00:25:06,300 --> 00:25:08,600
this call this patient. 
You can do it via email I think 

490
00:25:08,600 --> 00:25:09,700
right now with email. 
It's not hip. 

491
00:25:09,800 --> 00:25:11,100
Cure. 
So that's the challenge is how 

492
00:25:11,100 --> 00:25:14,500
do you send patient information?
But I think that the future is 

493
00:25:14,500 --> 00:25:17,300
there and in customer service 
having a good customer service. 

494
00:25:17,300 --> 00:25:20,600
I think is key and relationship 
and help reduce litigation 

495
00:25:20,600 --> 00:25:23,400
reduces a lot of other issues. 
So yeah, absolutely. 

496
00:25:23,400 --> 00:25:26,000
And you know, emails of course 
is our history and it's where 

497
00:25:26,000 --> 00:25:29,400
we've come from but the new 
system supports any number of 

498
00:25:29,400 --> 00:25:33,000
platforms. 
So we're exploring these 

499
00:25:33,000 --> 00:25:37,000
different ways of just giving 
people what they want at. 

500
00:25:37,000 --> 00:25:39,500
Exactly. 
The moment, they needed well in 

501
00:25:39,500 --> 00:25:44,900
the The thing about these is 
these are, how do I say it for 

502
00:25:44,900 --> 00:25:48,000
us? 
I don't like it because it's 

503
00:25:48,000 --> 00:25:50,600
just another thing that they 
automatically siphon money out 

504
00:25:50,600 --> 00:25:53,100
of me every single month. 
But for you it's a really good 

505
00:25:53,100 --> 00:25:54,600
thing. 
So what this is, this is 

506
00:25:54,600 --> 00:25:57,700
continuity. 
So we pay $100 per doctor per 

507
00:25:57,700 --> 00:26:03,700
month for that service and which
is, I don't know how what you're

508
00:26:03,700 --> 00:26:06,500
looking at but you know, 
something like that would 

509
00:26:06,500 --> 00:26:09,600
easily, you know, you could just
add it in the automatically. 

510
00:26:09,800 --> 00:26:10,600
Happens. 
You get paid there. 

511
00:26:10,600 --> 00:26:13,700
Probably take a 20% cut or 
something like that, but then 

512
00:26:13,800 --> 00:26:15,800
they can offer to their 
ecosystem. 

513
00:26:16,200 --> 00:26:17,900
And so that's kind of a neat 
idea. 

514
00:26:18,200 --> 00:26:19,700
Absolutely. 
Absolutely. 

515
00:26:19,700 --> 00:26:21,300
You know, it's always 
interesting to hear how 

516
00:26:21,300 --> 00:26:23,800
different professions use 
follow-up. 

517
00:26:24,200 --> 00:26:26,500
And I always learn something. 
And these conversations. 

518
00:26:26,500 --> 00:26:30,900
In fact, I have to tell you, I 
am considering a series of 

519
00:26:30,900 --> 00:26:34,400
podcasts myself. 
So that number one, I have an 

520
00:26:34,400 --> 00:26:37,200
excuse to ask people about all 
their productivity systems, but 

521
00:26:37,200 --> 00:26:39,600
then, secondly, so that I could 
capture and document. 

522
00:26:39,700 --> 00:26:42,700
At these workflows like the 
things you mentioned for 

523
00:26:42,708 --> 00:26:46,000
example, or just these are great
examples and things that I might

524
00:26:46,000 --> 00:26:50,600
not consider. 
So, so follow up. 

525
00:26:50,600 --> 00:26:51,900
You know, I would be curious on 
that. 

526
00:26:51,900 --> 00:26:55,700
Note following up with the 
patient when you're not 

527
00:26:55,700 --> 00:26:59,100
obligated to, I mean I would 
imagine that's pretty rare. 

528
00:26:59,100 --> 00:27:01,000
I don't think I've ever had a 
medical provider. 

529
00:27:01,000 --> 00:27:03,400
Do that with me? 
I you know I'd see them and then

530
00:27:03,400 --> 00:27:05,400
I schedule a follow-up. 
I schedule the next appointment 

531
00:27:05,400 --> 00:27:08,400
at the front desk but having 
them actually proactively 

532
00:27:08,400 --> 00:27:11,300
check-in. 
Imagine that sets you apart. 

533
00:27:11,500 --> 00:27:13,400
It does. 
And so, what do we do now? 

534
00:27:13,400 --> 00:27:15,500
Let's see. 
You get an ankle sprain, okay? 

535
00:27:16,100 --> 00:27:18,700
And let's say you're doing, 
okay, I think you're going to 

536
00:27:18,700 --> 00:27:21,700
do, okay. 
And so what we usually do is we 

537
00:27:21,700 --> 00:27:24,200
make a two-week follow-up, but 
what do they do there? 

538
00:27:24,200 --> 00:27:25,400
Feeling fine. 
So, what do they do? 

539
00:27:25,400 --> 00:27:26,800
They cancel it. 
And then you have a gap in your 

540
00:27:26,800 --> 00:27:30,000
schedule, okay. 
It might cancel the day of a 

541
00:27:30,008 --> 00:27:32,700
couple days before, you know, 
because they're you think you're

542
00:27:32,700 --> 00:27:33,600
going to do. 
Okay. 

543
00:27:34,000 --> 00:27:38,700
And in or in right now, 
deductibles really high co-pays 

544
00:27:38,800 --> 00:27:42,300
looking at 50 bucks. 
For specialist and so it and 

545
00:27:42,300 --> 00:27:44,300
yes, I want them to come in but 
also, they have to feel like 

546
00:27:44,300 --> 00:27:47,600
they're getting their money's 
worth and so, what does it take 

547
00:27:47,600 --> 00:27:50,100
me to do? 
Even it might not even be a 

548
00:27:50,100 --> 00:27:52,200
call. 
I could even have it set up so I

549
00:27:52,200 --> 00:27:54,200
can send them a message through 
my EMR. 

550
00:27:54,600 --> 00:27:56,800
Hey just, how are you doing? 
Just making sure you're okay 

551
00:27:56,900 --> 00:28:00,100
like sending that to my staff so
they can text them but I think 

552
00:28:00,100 --> 00:28:02,000
that's the future because 
patients are going to want to 

553
00:28:02,000 --> 00:28:05,300
come in less and less and if I 
can reduce something, that would

554
00:28:05,300 --> 00:28:08,100
take three visits and I'm the 
guy that can do it in two 

555
00:28:08,100 --> 00:28:10,500
visits. 
And they didn't really need to 

556
00:28:10,500 --> 00:28:14,500
come in if they're doing okay. 
Like people get upset, they come

557
00:28:14,500 --> 00:28:17,000
in and like they're okay, they 
don't need to see you. 

558
00:28:17,000 --> 00:28:20,200
Yeah, you get their money but in
also let me tell explain 

559
00:28:20,200 --> 00:28:22,600
something else. 
Not just that there's different 

560
00:28:22,600 --> 00:28:25,000
levels of billing. 
There's like a level 2 and level

561
00:28:25,000 --> 00:28:27,700
3, and there's the whole kit and
caboodle. 

562
00:28:27,900 --> 00:28:31,300
So a new patient is usually 
worth two or three times more, a

563
00:28:31,300 --> 00:28:34,600
follow-up patient. 
So I'm clogging my system with 

564
00:28:34,600 --> 00:28:38,000
all these ingrown toenail, 
follow-ups and they're taking me

565
00:28:38,100 --> 00:28:41,300
the same amount of 20 minutes. 
Not that I could produce like 

566
00:28:41,300 --> 00:28:43,200
five or ten times more with a 
new patient. 

567
00:28:43,200 --> 00:28:47,200
So I'm also clogging my system. 
I'm too occupied and so by 

568
00:28:47,200 --> 00:28:50,400
freeing it up with just a little
automated message to let me just

569
00:28:50,400 --> 00:28:53,400
check until you're doing, you 
know, having my staff do that. 

570
00:28:54,300 --> 00:28:57,000
It's good customer service, they
save a visit, I'll get him in if

571
00:28:57,000 --> 00:28:58,900
they need to be in but I cannot 
feel my stuff with. 

572
00:28:58,900 --> 00:29:01,400
We think that produces more the 
largest we called, the largest 

573
00:29:01,400 --> 00:29:03,400
check. 
So, right. 

574
00:29:03,400 --> 00:29:06,200
That makes a lot of sense, you 
know, at some point I don't know

575
00:29:06,200 --> 00:29:09,100
if this would be interesting to 
your audience, I would love to 

576
00:29:09,100 --> 00:29:12,700
ask Skew more details about your
EMR system and how an 

577
00:29:12,700 --> 00:29:15,300
integration might look. 
You know, how we could do that. 

578
00:29:15,300 --> 00:29:18,200
Most effectively, we could talk 
about and why you got me here? 

579
00:29:18,200 --> 00:29:21,100
You like, any other questions 
about how I use it or thoughts 

580
00:29:21,100 --> 00:29:22,800
about using it or anything like 
that? 

581
00:29:22,800 --> 00:29:25,900
Yeah, you know, I guess one, one
question I have in this is a 

582
00:29:25,900 --> 00:29:29,500
genuine point of curiosity is, 
how would you categorize your 

583
00:29:29,500 --> 00:29:32,400
business versus personal? 
Use of the product? 

584
00:29:32,400 --> 00:29:35,600
Like how much do you use it as a
personal assistant versus like a

585
00:29:35,600 --> 00:29:42,200
an executive assistant? 
100% pretty much a so, pretty 

586
00:29:42,200 --> 00:29:45,300
much all personal, okay? 
So I'll personal that's how I 

587
00:29:45,300 --> 00:29:47,900
use it. 
Pretty much as I mentioned, 

588
00:29:49,000 --> 00:29:50,400
wait, actually what but with 
business. 

589
00:29:50,400 --> 00:29:53,500
So, for example, I'll do an 
interview with you and then I'm 

590
00:29:53,500 --> 00:29:55,600
going to have a follow-up in a 
year saying hey Riley wanted. 

591
00:29:55,600 --> 00:29:58,000
That's how do you, how do you 
think I remembered to ask you to

592
00:29:58,000 --> 00:30:00,700
do another interview? 
It's because I've after I do an 

593
00:30:00,700 --> 00:30:04,300
interview with someone, I 
forward that for a year and 

594
00:30:04,300 --> 00:30:07,100
it'll pop up again and say, Hey,
you know, maybe you want to do 

595
00:30:07,100 --> 00:30:09,200
another interview with Riley, 
again, that's hard. 

596
00:30:09,400 --> 00:30:11,900
Number two, do that. 
God is still. 

597
00:30:11,900 --> 00:30:14,400
I'll you every time I do an 
interview, it reminds me to do 

598
00:30:14,400 --> 00:30:16,700
another interview, it's more me,
remembering to set up the 

599
00:30:16,700 --> 00:30:19,500
system, but I know the system I 
want, if I want to do another 

600
00:30:19,500 --> 00:30:21,300
one, why not? 
And then I like to who's cool 

601
00:30:21,300 --> 00:30:23,700
guy, I got something out of it. 
He got something out of it. 

602
00:30:23,900 --> 00:30:26,300
And so I do it for all of my 
interviews. 

603
00:30:26,500 --> 00:30:30,500
I do it for remembering my first
year of marriage, I thought of 

604
00:30:30,508 --> 00:30:32,200
you all the time because every 
month or reminding me to buy 

605
00:30:32,200 --> 00:30:35,000
flowers for my wife for the 
first year until we read the 

606
00:30:35,008 --> 00:30:37,200
four languages of love. 
And I realized she doesn't like 

607
00:30:37,200 --> 00:30:40,600
gifts, she likes me. 
To do stuff like cleaning the 

608
00:30:40,600 --> 00:30:42,000
clean, the floor, and then the 
kitchen. 

609
00:30:42,000 --> 00:30:43,300
That's what really makes her 
excited. 

610
00:30:43,300 --> 00:30:46,200
So it's not buying stuff, but so
I, but I use this once a month 

611
00:30:46,400 --> 00:30:49,200
by my flowers for my wife. 
I remember mind her birthday 

612
00:30:49,400 --> 00:30:51,700
every year. 
I remind New Year's things I 

613
00:30:51,708 --> 00:30:56,200
have to do, every year, I do my 
goals, they show up for me but 

614
00:30:56,200 --> 00:30:58,800
for a lot of the professional 
contacts like people invite me 

615
00:30:58,800 --> 00:31:00,800
to do a talk. 
I have to go a lot of lectures. 

616
00:31:00,800 --> 00:31:04,400
So three or four days before my 
lecture it actually pops up with

617
00:31:04,400 --> 00:31:08,200
my slides in there and it 
reminds me to prep a week before

618
00:31:08,200 --> 00:31:11,500
versus just the day of the It 
reminds me a week before so I 

619
00:31:11,500 --> 00:31:15,000
have that prep time buffered in 
versus putting it in my mic. 

620
00:31:15,000 --> 00:31:19,500
I don't use my calendar as much.
I kind of use my email system a 

621
00:31:19,500 --> 00:31:23,400
little bit more and then texting
I use the texting all the time. 

622
00:31:23,400 --> 00:31:26,300
It's like I change my filter, 
every three months for my 

623
00:31:26,300 --> 00:31:28,400
furnace and it sends me a text. 
I need to do that. 

624
00:31:28,400 --> 00:31:32,900
I have to flush my pool thing 
filter every so often. 

625
00:31:32,900 --> 00:31:36,700
It reminds me to do that. 
I have to, you know, all these 

626
00:31:36,700 --> 00:31:39,500
dumb, little things I do once a 
year, it just reminds me Me to 

627
00:31:39,500 --> 00:31:42,300
do them via text message. 
And, and I do most of my stuff 

628
00:31:42,300 --> 00:31:43,900
by text message because I don't 
know. 

629
00:31:43,900 --> 00:31:46,900
I'm not an email guy, I'm very 
structured with email. 

630
00:31:46,900 --> 00:31:49,300
I look at email from 12:00 to 
1:00 p.m. that's it. 

631
00:31:49,500 --> 00:31:52,300
So I'm not the guy that has I 
don't have any notifications on 

632
00:31:52,300 --> 00:31:54,800
my phone so I look at it when it
in one hour period. 

633
00:31:54,800 --> 00:31:58,100
So, if follow up then, and let 
me tell you another tip, you're 

634
00:31:58,100 --> 00:31:59,400
going to laugh. 
You might not like this. 

635
00:32:00,000 --> 00:32:03,300
I put follow up in a special 
filtered folder called 

636
00:32:03,300 --> 00:32:06,000
follow-up, then because I got 
overwhelmed with all my 

637
00:32:06,000 --> 00:32:07,700
follow-ups. 
So for those that are doing 

638
00:32:07,700 --> 00:32:09,600
follow-ups, and I did so many 
Any? 

639
00:32:09,600 --> 00:32:11,700
I got overwhelmed. 
So I have a follow-up folder for

640
00:32:11,700 --> 00:32:14,900
my follow-ups, so it doesn't go 
into my main email. 

641
00:32:15,000 --> 00:32:17,100
It goes into a follow-up info. 
Okay. 

642
00:32:17,200 --> 00:32:21,200
And then you check that on a 
periodic basis every year when I

643
00:32:21,200 --> 00:32:24,100
want to versus like it was in a 
knitting, because I had so many,

644
00:32:24,100 --> 00:32:26,900
especially my SMS, is because it
also sends you an email when you

645
00:32:26,900 --> 00:32:29,400
get an SMS. 
Yeah, yeah, we do. 

646
00:32:29,400 --> 00:32:33,000
We right now, we do have email 
as this kind of single source of

647
00:32:33,008 --> 00:32:36,500
Truth so you can control any 
follow-up from email and that 

648
00:32:36,500 --> 00:32:40,000
was the mindset with that. 
But I got this from Tim Ferriss 

649
00:32:40,000 --> 00:32:42,100
having the optional folder. 
So now I have two folders. 

650
00:32:42,100 --> 00:32:44,500
I have an optional folder for 
everything, that's optional and 

651
00:32:44,500 --> 00:32:46,600
I have a follow-up then folder. 
I only have two folders. 

652
00:32:47,100 --> 00:32:51,500
That has everything. 
Okay, I think I missed that one.

653
00:32:51,500 --> 00:32:55,100
I'm a Tim Ferriss fan. 
I read several books but he said

654
00:32:55,100 --> 00:32:57,900
everything that says 
unsubscribe, you unsubscribe 

655
00:32:58,300 --> 00:32:59,900
everything that you really don't
need to. 

656
00:32:59,900 --> 00:33:01,400
Look at it. 
You automatically filter. 

657
00:33:02,000 --> 00:33:04,100
To a folder. 
So everything of mine goes into 

658
00:33:04,100 --> 00:33:07,700
the optional folder unless what 
I really need to take advantage 

659
00:33:07,700 --> 00:33:09,900
of. 
So everything I do I set up a 

660
00:33:09,900 --> 00:33:11,400
filter first time it comes 
through. 

661
00:33:11,500 --> 00:33:14,600
I filter everything to an 
optional folder and that's how I

662
00:33:14,600 --> 00:33:17,600
do everything that comes in. 
So only the stuff that's really 

663
00:33:17,600 --> 00:33:19,700
important shows up in my real 
inbox. 

664
00:33:19,700 --> 00:33:22,900
I check my optional folder once 
a week and follow up then, I 

665
00:33:22,900 --> 00:33:24,800
check it up when it when it, 
when there's something that 

666
00:33:24,800 --> 00:33:27,200
dings me when it shows up in the
little thing when I look at my 

667
00:33:27,200 --> 00:33:28,900
email. 
So anyways, my little system I 

668
00:33:28,900 --> 00:33:31,600
have that's great. 
So actually that is something 

669
00:33:31,600 --> 00:33:34,500
I've That are so is it is 
everything optional by default 

670
00:33:34,500 --> 00:33:37,300
and then you take things out. 
It's the other way, right? 

671
00:33:37,300 --> 00:33:40,300
Because you filter goes into my 
inbox and I get pissed in 

672
00:33:40,300 --> 00:33:42,200
annoyed and I okay that's 
optional that's optional that's 

673
00:33:42,200 --> 00:33:45,800
enough there's not that many of 
these days but for most things 

674
00:33:45,800 --> 00:33:48,100
that's optional. 
Okay that's yeah that's good to 

675
00:33:48,100 --> 00:33:50,100
know and then of course you can 
book select and put a whole 

676
00:33:50,100 --> 00:33:52,800
bunch of optional the same time.
But then you have to for Gmail, 

677
00:33:52,800 --> 00:33:55,500
you have to set up your filter. 
So I don't think instead of my I

678
00:33:55,508 --> 00:33:57,200
have to set those up. 
I have to I but I have a little 

679
00:33:57,200 --> 00:33:59,200
quick way of doing it. 
Got it, got it. 

680
00:33:59,400 --> 00:34:01,100
Anyway, this is great. 
This is great. 

681
00:34:01,100 --> 00:34:04,700
And then if As far as our 
integration more with into the 

682
00:34:04,700 --> 00:34:07,800
medical record system and HIPAA 
in the HIPAA Universe. 

683
00:34:08,100 --> 00:34:12,500
I'm assuming, would it be useful
if we were to be more involved 

684
00:34:12,500 --> 00:34:17,699
in medical? 
Would it be beneficial or do you

685
00:34:17,699 --> 00:34:23,300
prefer, you know, having this 
live within your EMR system? 

686
00:34:23,600 --> 00:34:26,000
I don't know, II. 
Think, I think it would be nice 

687
00:34:26,000 --> 00:34:30,800
to have it in the EMR. 
I'm an entrepreneur. 

688
00:34:31,000 --> 00:34:33,300
So, I would say for you, you 
should only do it if it's a 

689
00:34:33,300 --> 00:34:36,500
larger largest check either they
pay you a really big check to do

690
00:34:36,500 --> 00:34:40,100
it or you can get money out of 
us every month on a recurring 

691
00:34:40,100 --> 00:34:44,500
basis. 
That that's the only because 

692
00:34:44,500 --> 00:34:47,000
why? 
Because Might be, I'm a caring 

693
00:34:47,000 --> 00:34:49,000
Minnesota. 
Midwest guy that really likes my

694
00:34:49,000 --> 00:34:51,500
patients and carers. 
I don't know how many of those 

695
00:34:51,500 --> 00:34:54,199
you're going to find, mmm, 
right? 

696
00:34:55,199 --> 00:34:57,400
I'm not earning any money by 
that phone call. 

697
00:34:58,300 --> 00:35:00,400
I'm earning Goodwill, but 
there's no money in that. 

698
00:35:00,400 --> 00:35:03,200
There's so many systems now, and
they don't even let you talk to 

699
00:35:03,200 --> 00:35:04,900
the doctor, unless you make an 
appointment because it's all 

700
00:35:04,900 --> 00:35:07,900
about the money. 
And I just like customer 

701
00:35:07,900 --> 00:35:11,200
service, I'm a big believer in 
being nice and in that, you 

702
00:35:11,200 --> 00:35:13,900
know, things like that. 
So I don't know if other doctors

703
00:35:13,900 --> 00:35:16,000
would use it, then Allah. 
You know, making it had to make 

704
00:35:16,000 --> 00:35:17,100
an appointment. 
So I don't know how many you're 

705
00:35:17,100 --> 00:35:20,600
going to use it. 
So I don't do it for me but you 

706
00:35:20,600 --> 00:35:24,300
you would do it if an EMR would 
would pay you enough to do it. 

707
00:35:25,000 --> 00:35:28,500
Good good, good input. 
And Donna have to tell you that 

708
00:35:28,500 --> 00:35:31,500
there was a fork in the road 
about, I guess, was about two 

709
00:35:31,500 --> 00:35:34,900
years ago where I was either 
going to build a developer tool 

710
00:35:35,200 --> 00:35:38,300
to help people, create these 
kind of email based applications

711
00:35:38,600 --> 00:35:42,900
or I was going to stay as a 
productivity tool and we chose 

712
00:35:42,900 --> 00:35:47,200
to stay as a productivity tool 
Of the biggest reasons is I 

713
00:35:47,500 --> 00:35:51,700
genuinely enjoy working with 
people like you like that. 

714
00:35:51,900 --> 00:35:55,600
The type of person that has 
decided to use the system to go.

715
00:35:55,900 --> 00:35:58,500
The next, the extra mile to 
follow up. 

716
00:35:58,500 --> 00:36:01,900
A somebody to that that extra 
check-in tends to be a very 

717
00:36:01,900 --> 00:36:05,400
productive person. 
And just genuinely is a really 

718
00:36:05,400 --> 00:36:09,800
fun person to work with. 
And so, you know, the insights 

719
00:36:10,200 --> 00:36:12,600
that have taken follow-up. 
Then to this point are only 

720
00:36:12,600 --> 00:36:17,000
partially mine that our users. 
Have come out in force to 

721
00:36:17,000 --> 00:36:20,200
suggest and steer and to kind of
help us guide the direction of 

722
00:36:20,207 --> 00:36:21,900
the product. 
So thank you. 

723
00:36:22,200 --> 00:36:24,100
And of course, thank you for 
having me on your show. 

724
00:36:24,200 --> 00:36:25,800
Awesome. 
Yeah. 

725
00:36:25,800 --> 00:36:27,000
Thank you. 
Thank you Riley. 

726
00:36:27,000 --> 00:36:29,800
And I'll put a link go to store 
to follow 10.com. 

727
00:36:29,800 --> 00:36:31,600
If they want to learn about, you
learn more. 

728
00:36:31,600 --> 00:36:35,200
And until next time, great 
thanks John.