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Hello, down here, welcome to 
Podiatry Practice Mastery, where

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we're helping you take your 
practice to the $1,000,000 mark 

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and beyond in your own personal 
production. 

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So I, I wanted to start today 
with a couple of questions. 

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I got as I've been talking about
urgent cares, there was a doctor

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that reached out to me and said,
hey doc, how about insurance 

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coverage for your urgent care? 
How is that? 

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How is that working? 
And I said let me check because 

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I don't know, I just see 
patients. 

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And so I asked my one of my 
office managers here and they 

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said for the most part, when 
patients make an appointment 

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online, there is a kind of a 
scrubbing field, meaning it says

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we do not take this and this and
this insurance, You know, just 

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want you to know that if you 
want an appointment, there is a 

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cash pay amount. 
But otherwise, you know, pretty 

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much don't make the appointment.
That's how it is online. 

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If they do it on the phone, same
thing. 

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We tell them the insurances we 
take and we don't take and then 

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they can choose to see us if 
they're in a hurry. 

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Sometimes they do see us and we 
have a reasonable cash pay 

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amount. 
It's usually the amount that 

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insurance would pay us. 
I think for probably a new 

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patient, it might be 150, 
depending on level Level 3, 

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maybe level 4 is 200. 
And then X-rays might be, I 

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don't know, 50 bucks or 
something like that. 

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And then any other things that 
we do would just be kind of a la

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carte for those patients. 
So I'm, I'm having patients that

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come in and pay. 
We've had a few patients that 

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make the appointment and they 
don't know that we don't take 

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their insurance because for 
example, there's something here 

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called Tufts Direct. 
So we take Tufts, but Tufts 

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Direct is a, a Medicaid or mass 
health product and we don't take

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that. 
So they'll come in. 

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There's a little bit of 
confusion there. 

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So it's not perfect in terms of 
checking insurance. 

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So this is something that we're 
learning as we're doing it, but 

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I still think filling up the 
schedule is worth it with this 

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urgent care model right now. 
Another question that someone 

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asked me is they said, I want to
start using a virtual scribe 

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like you do. 
What is really necessary for a 

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virtual scribe? 
So I've, I've talked extensively

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about Murali. 
He is my third virtual scribe. 

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I, we chose virtual versus in 
person just because our, our 

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office, our, our rooms are small
and we didn't, frankly, I didn't

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want someone's in my space all 
the time when I'm there. 

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And So what I need for a virtual
scribe is a cell phone. 

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So I have a second Samsung cell 
phone and we have basically I do

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a phone call via Microsoft 
Teams. 

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So Microsoft Teams, the same 
number, like I don't know if 

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you've noticed this, but with 
Zoom or Teams, you can connect 

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via a link or there's a phone 
call number that you can do. 

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And so this is the same phone 
call that I make every single 

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day and it connects me to India 
where Murali is now Murali was 

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ascribed. 
So all I really need to do my to

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do it would be a teams account, 
which my my scribing company 

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does the and the one I use 
currently is IKS that they 

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changed companies recently. 
It's called IKS and they they 

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have ACA teams repeating event 
on my calendar. 

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I click that event actually now 
it's just this auto save on my 

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on the phone. 
I do it and I don't use that 

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phone for anything else. 
I just basically I recharge it 

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every night. 
I put it in my backpack and I 

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that's all I need to, I need a 
phone and I need a Teams account

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that they give me. 
That's really it. 

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And then when I'm training him, 
I use the team's video or the, 

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you know, the actual video to 
share my screen. 

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So I have in my office, I use 
daily, I use 7 computers, so six

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treatment rooms and then one in 
my office. 

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And usually the one in my office
is my base where I will come 

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back. 
And when I was training Raleigh,

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I was sharing my screen, showing
him how to do the notes, 

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checking my notes with him. 
He could see me as I'm going 

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through the notes. 
So in the beginning it takes a 

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little bit, especially since we 
just switched medical records, 

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but that is all you need. 
Now someone asked about do I do 

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like a written consent saying 
that they're there? 

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No, but I introduce morale to 
everyone. 

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I don't do a written consent. 
I just say hey, there is someone

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on this device and I point the 
phone in my pocket and he is 

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going to be taking notes for me.
There are a couple of other 

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methods that use video and you 
would put an iPad, a small 

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little mini iPad and they can 
see things. 

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The one that I use doesn't use 
visual. 

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I, I think it takes a little bit
more bandwidth to be on a video 

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call and I try to verbalize what
I'm doing with the, with the 

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patients like, and he, he gets 
used to it. 

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You know, he knows, I talk 
about, you know, thickened 

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toenails and he, he learns now 
what I'm doing and everyone, all

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the patients always ask me, is 
he AI? 

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And I always say he's like five 
times a day. 

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Murali is not AI. 
And for anyone that is Indian, 

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his real name is Murli. 
But it took me about six months 

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to learn how to pronounce Murli.
And so I just call him Murali 

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because I've been doing that for
for so long. 

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And one day I actually tried to 
change and called him the right 

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thing. 
And he said, why are you calling

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me my real name? 
I said, because I finally 

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learned how to pronounce it. 
But he is he's my age. 

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He is worried about his job 
because all of his colleagues 

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there are, are losing their jobs
because of AI. 

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Now, I don't think AI can do 
what Murali can do. 

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I, I do not think right now it 
can he, like I, I've, I've 

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talked about this before, but 
like, for example, today I'm, 

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I'm, I'm, I'm going to record 
my, my day of a Thursday, but 

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this is a Friday and we're going
to probably see 45 patients. 

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He's going to do all the notes. 
He's going to remind me, he's 

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going to send prescriptions, 
he's going to order PT, he's 

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going to review MRI's. 
He's going to, he just, he gets 

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bogged behind and he just kind 
of like catches up with me. 

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So it's, it's, he's busy just 
doing notes and I just sign off 

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on them. 
So it makes it a lot easier for 

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me. 
And I'm just at this point, I 

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don't think AI is there. 
It might be there in the future.

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I think if you're doing AI for 
like an HPI review of systems 

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discussion, I think things like 
that are OK, but currently it's 

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not quite there and it is worth 
the investment. 

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So the investment for me 
anyways, about thirty $35,000 a 

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year and I think it's well spent
and I and I pay it, it kind of 

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goes through the office meaning 
so then it actually comes 

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directly out of my salary, not 
even out of operating expenses 

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because I'm the only one that 
uses him. 

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So it comes directly out of my 
salary. 

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So it's it's worth it in my 
opinion for how much benefit I 

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get from it. 
OK, let's go into the day. 

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First patient was swift #3 on 
the right foot, a 61 year old 

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man. 
I usually do 4 Swifts. 

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So he's going to schedule one 
more in a month and then I do a 

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three month break. 
I am seeing improvement with the

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Swift. 
Next was a 33 year old man with 

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right plantar fasciitis #3 out 
of 6 for Shockwave. 

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Next was a 56 year old female. 
She had right Achilles 

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insertional tendonitis. 
She got the Pelto special night 

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splint foam rolling morning 
stretch. 

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The dynamic demonstration with I
do a orbival and then I 

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prescribed her meloxicam. 
I'm going to see her back in 

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three weeks for possible 
ultrasound and shockwave. 

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So she is aware of that. 
And next patient was a 40 year 

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old female. 
She had a care reflex done on 

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the right toenail and she also 
had a wart. 

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So we did lesion destruction on 
that wart. 

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She didn't want canthroidin 
because it made her blister too 

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much. 
That's why she didn't want 

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canthroidin. 
So I just did salicylic acid. 

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Next patient was a 68 year old 
female with left heel pain and 

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she also had some midfoot pain. 
Last visit I gave her two 

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injections into the midfoot with
cortisone and she is totally 

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better so I'm not going to see 
her back unless that midfoot 

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pain comes back. 
She already has orthotics. 

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Next was a 70 year old female #3
out of 6 for bilateral plantar 

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fasciitis. 
She is going to start feeling 

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better. 
I tell patients usually at the 

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5th visit. 
Next patient was 61 year old 

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female for Q 10's and #1 and we 
did that. 

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I finally figured out the 
correct template and I recently 

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did on our on my YouTube page. 
I'm starting a mod Med kind of 

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video series. 
The same thing I used to do with

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Athena kind of sharing how to do
different types of templates 

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that are kind of challenging and
different types of tips. 

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So if you have any cool mod Med 
tips tell me or or any questions

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I'll try to figure them out 
because it was kind of a 

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struggle. 
So I'm trying to make some 

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resources on the on the Podiatry
practice mastery YouTube page. 

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Next was a 44 year old male. 
He was here for only a nail 

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evaluation. 
I've really never had this 

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before. 
He had some like longitudinal 

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lines in his nails and he was 
concerned and so his nails look 

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fine. 
But I really talked to him. 

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He had some hallux limitis. 
So I talked to him about 

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functional hallux limitis, gave 
him some information and said 

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that could just be hitting the 
top of the shoes. 

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And I talked to him about the 
shoe liner test to make sure 

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that they were big enough. 
He was actually pleased with the

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the consult. 
I thought it was kind of a 

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weird, weird one. 
Next was a 50 year old female 

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for right plantar fasciitis. 
She did number six out of six 

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Shockwave. 
She is already feeling better. 

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I'm going to see her back in six
weeks and I did an office visit.

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So always the last shockwave I 
have. 

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I haven't talked about this for 
a while. 

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So I have a last shockwave 
handout. 

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So I give them that. 
It kind of prepares them for 

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what's next. 
And so since I'm discussing 

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about that, I think that that is
appropriate for an office visit.

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So once again, these are all 
within my treatment sheets that 

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I that I use and I print out for
patients. 

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Next Whiskey tenza #4. 
So this gentleman I made a 

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little video on 75 year old man 
has neuropathy pain. 

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Q tenza #4 So the first three, 
first two he didn't feel 

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anything. 
Third one, he's like, wow, all 

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of a sudden my feet don't hurt. 
So if you're new to Q Tenza or 

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considering doing it, and this 
is what the reps say, it usually

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takes about 3 applications 
before they notice some 

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improvement. 
And now he's like, wow, I can 

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like my feet feel good, I can 
sleep, I can everything else is 

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fine. 
And he was like, how long is 

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this going to last? 
And I said, I don't know, 

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probably 3 months. 
That's why you do it every three

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months. 
So he is feeling better most of 

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our Qutenza. 
So kind of a snafu about 

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Qutenza. 
There are two ways you can do 

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it. 
One is called buy and bill. 

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That means we buy it for like an
absurd amount of money. 

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I think it's like $4000. 
And then we bill the insurance 

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that $4000 and you make a little
bit maybe like 10%. 

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The other option is you go 
through a specialty pharmacy and

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then they pay for it and then 
you just do the application fee.

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I prefer doing the application 
fee because you make, I don't 

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know, maybe $400.00. 
I think it is 4 or 500 for the 

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application. 
Real easy thing to do the buy 

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and bill. 
The problem is it messes up our 

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billing. 
That really messes it up. 

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But like it's one of those 
things, just like when I used to

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do like Dermagraft it, it's a, 
it's a high capital expense and 

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you have to cut that out of your
production. 

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So we did a six month review for
the doctors and I had like, I 

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don't know, however much money I
had produced, maybe, I don't 

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know, 5 or $600,000. 
And so I had to take out like 50

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of that or 40 of that because it
was the buy in bill for the Q 

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10s. 
Just like we don't really cut 

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out other stuff from the 
doctors. 

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But like these things that it's 
not really just a cost like you,

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you, you buy it for 4000, you 
earn 4000. 

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00:11:41,560 --> 00:11:43,840
It's not you don't, you know, we
just cut those things out. 

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We don't do it for AF OS and 
everything else. 

225
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We just do it basically for 
these high ticket items. 

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00:11:47,760 --> 00:11:51,040
So it kind of inflated my my 
monthly number. 

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00:11:51,240 --> 00:11:53,720
So like when you see the 
numbers, I try to get 80 a 

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00:11:53,720 --> 00:11:55,960
month, 80,000 a month, I'll get 
to the $1,000,000 for some 

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00:11:55,960 --> 00:11:59,880
months it's 90 some it's 100. 
And so some of that that shows 

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it might be falsely inflated. 
Next patient was he had a 78 

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00:12:06,000 --> 00:12:08,600
year old man with a left 5th 
digit corn. 

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Basically just had a hammer toe.
I've really, I just talked to 

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these ones about shoes, anatomic
shoes and I trimmed his little 

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00:12:15,720 --> 00:12:19,080
corn for him. 
Next was a little 2 year old boy

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that kind of jumped off 
something and his feet hurt for 

236
00:12:21,840 --> 00:12:23,240
a couple of days. 
They were concerned about a 

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00:12:23,240 --> 00:12:26,160
first metatarsal fracture, got 
X-rays. 

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00:12:26,440 --> 00:12:28,280
You know at a 2 year old you 
can't really see much in the 

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X-rays, but we got the X-rays. 
He went to the urgent care and 

240
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they were still concerned so 
they came and saw us. 

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00:12:33,040 --> 00:12:36,280
Everything looked fine. 
Next was a 72 year old man with 

242
00:12:36,280 --> 00:12:44,680
a left 5th MPJ pain and I did an
ultrasound. 

243
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I saw some a fusion around the 
joint. 

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00:12:47,440 --> 00:12:52,720
I did a cortisone injection and 
I recommended him to have more 

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of a an anatomic shoe. 
I think it happened with his 

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00:12:55,920 --> 00:12:58,680
golf shoes that were a little 
too narrow or some other type of

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00:12:58,680 --> 00:13:00,280
shoe that didn't have any give 
on the side. 

248
00:13:00,560 --> 00:13:03,560
So I did X-ray, ultrasound and 
then the cortisone He talked to 

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00:13:03,560 --> 00:13:05,960
me about there is a golf shoe if
you if you need an anatomic golf

250
00:13:05,960 --> 00:13:09,720
shoe to recommend, I think it's 
called squares squares shoe and 

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00:13:09,720 --> 00:13:12,680
I and I don't it's kind of a 
weird spelling with AZ, but if 

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00:13:12,680 --> 00:13:16,280
you need a one to recommend, I 
have a shoe buying guy. 

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00:13:16,280 --> 00:13:17,880
That's how I tend to do it for 
my patients. 

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00:13:18,200 --> 00:13:21,560
Next was a 79 year old female. 
My buddy, he had to go do a Liz 

255
00:13:21,560 --> 00:13:25,200
Frank repair during lunch and so
I had to take over one of his. 

256
00:13:25,200 --> 00:13:26,840
His routine morning is 
Thursdays. 

257
00:13:27,320 --> 00:13:29,280
And so I did one of his nail 
care patients for him. 

258
00:13:29,640 --> 00:13:33,280
Next was a 69 year old female 
that I did a a biopsy. 

259
00:13:33,280 --> 00:13:36,680
She came in for like a skin 
lesion on the dorsal lateral 

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00:13:36,680 --> 00:13:39,120
foot. 
I did a two 2mm punch biopsies 

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00:13:39,640 --> 00:13:43,080
and since I have to do a lecture
on biopsies or dermatology here 

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00:13:43,200 --> 00:13:46,120
at a local conference I took 
little pictures to show how easy

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00:13:46,120 --> 00:13:48,240
it is. 
Basically it should take like 

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00:13:48,240 --> 00:13:51,800
one minute and if it takes 
longer let me know I'll try to 

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00:13:51,800 --> 00:13:55,280
help you out. 
Next was a 43 year old female 

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00:13:55,520 --> 00:14:00,960
that had wart with a kanthordan 
and and she is this she's a 

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00:14:00,960 --> 00:14:02,360
runner. 
She's back to running because 

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00:14:02,360 --> 00:14:07,880
she had a tib Ant insertional 
issue going on and she is 

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00:14:08,640 --> 00:14:11,400
getting better with shockwave. 
Shockwave #5 out of 6 basically 

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no pain. 
I'm going to do one more and 

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00:14:13,480 --> 00:14:15,840
then she should be fine. 
Next was a 56 year old man new 

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00:14:15,840 --> 00:14:17,560
patient got a diabetic foot 
exam. 

273
00:14:17,960 --> 00:14:19,560
He had a wart in the right heel 
as well. 

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00:14:19,560 --> 00:14:22,440
I did canthered in on that and 
he had a one thickened nail so I

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00:14:22,440 --> 00:14:26,240
did nail debridement and 
actually a nail sample for him. 

276
00:14:26,240 --> 00:14:30,240
Next was a 68 year old female 
for left anterior ankle. 

277
00:14:30,280 --> 00:14:33,000
Kind of a neuritis. 
She had a anterior ankle. 

278
00:14:33,000 --> 00:14:35,720
She had like a ganglion I think 
that popped and kind of adhered 

279
00:14:35,720 --> 00:14:38,360
some of the tissues down there 
with kind of a nerve impingement

280
00:14:38,400 --> 00:14:41,120
kind of pain. 
And I'm doing shockwave. 

281
00:14:41,120 --> 00:14:43,920
She's on number session #2 out 
of four. 

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00:14:44,560 --> 00:14:46,600
She's not really seeing much 
improvement yet, but we're we're

283
00:14:46,600 --> 00:14:50,080
doing that. 
Next was a 71 year old man. 

284
00:14:50,520 --> 00:14:54,560
He's post MRI. 
I was concerned for him. 

285
00:14:54,680 --> 00:14:56,800
I did 2 injections to the first 
MPJ. 

286
00:14:57,680 --> 00:15:00,400
He did not get better on the 
MRI. 

287
00:15:00,560 --> 00:15:02,200
We got an MRI because it wasn't 
getting better. 

288
00:15:02,200 --> 00:15:04,080
And it was actually one of these
or I don't know how you guys do 

289
00:15:04,080 --> 00:15:07,360
it there, but it was like an 
orange, an orange alert, meaning

290
00:15:07,360 --> 00:15:10,040
they sent me like a text 
message, e-mail, all from the 

291
00:15:10,240 --> 00:15:12,360
MRI place. 
And it was because he had a 

292
00:15:12,360 --> 00:15:14,800
stress fracture in the first 
metatarsal neck. 

293
00:15:14,800 --> 00:15:17,920
And I'm not sure exactly sure 
what happened for that, but it's

294
00:15:17,920 --> 00:15:19,280
been painful for a while for 
him. 

295
00:15:19,280 --> 00:15:22,720
So what we ended up doing is 
shockwave #1 out of four, 

296
00:15:22,920 --> 00:15:26,960
focused only or non radial only.
This was the soft wave that we 

297
00:15:26,960 --> 00:15:30,320
had in this office and I, so I 
build the fracture code. 

298
00:15:30,600 --> 00:15:32,680
I gave him a dispensed him a Cam
boot. 

299
00:15:32,680 --> 00:15:35,600
Actually he had his own Cam boot
and then I did number one out of

300
00:15:35,600 --> 00:15:37,840
four. 
He's going to set those up. 

301
00:15:37,840 --> 00:15:41,200
And usually for I'm offering 
patients now, just so you know, 

302
00:15:41,200 --> 00:15:43,800
with Shockwave, I'm saying, hey,
most patients do it once a week.

303
00:15:44,280 --> 00:15:46,440
That's fine. 
If you want to kind of get the 

304
00:15:46,560 --> 00:15:49,320
get them done faster, you can do
them every 72 hours. 

305
00:15:49,320 --> 00:15:51,480
So I do offer doing it twice a 
week for some patients. 

306
00:15:51,480 --> 00:15:54,840
They just want to get it done 
faster versus like spreading it 

307
00:15:54,840 --> 00:15:57,600
out. 
Next was a 78 year old man after

308
00:15:57,600 --> 00:16:02,120
PT he had some balance issues 
and he he's going to be getting 

309
00:16:02,120 --> 00:16:05,480
orthotics. 
He, he forgot to pay for them or

310
00:16:05,480 --> 00:16:08,960
we forgot to ask him for money 
so didn't get his orthotics. 

311
00:16:08,960 --> 00:16:11,800
He's going to be getting them. 
Next was a 44 year old female 

312
00:16:11,920 --> 00:16:15,120
left second toe cyst. 
This was kind of interesting. 

313
00:16:15,120 --> 00:16:18,680
She had a cyst in the proximal 
phalanx, probably like a maybe 

314
00:16:18,680 --> 00:16:22,720
like an echondroma. 
So I recommended that she get an

315
00:16:22,720 --> 00:16:25,440
MRI and then we'll see you kind 
of like offloading in a surgical

316
00:16:25,440 --> 00:16:26,720
shoe or a boot or something like
that. 

317
00:16:27,480 --> 00:16:31,600
Next was a left hallux 70 year 
old female that had a WAVY left 

318
00:16:31,600 --> 00:16:33,480
hallux that was kind of lytic 
and thickened. 

319
00:16:33,840 --> 00:16:37,760
I took a nail sample for her. 
I don't think it's a fungus. 

320
00:16:37,760 --> 00:16:40,720
I think it's an onycolytic nail 
that's kind of WAVY because it's

321
00:16:40,720 --> 00:16:43,000
detached and so I'm not going to
see her back. 

322
00:16:43,840 --> 00:16:45,480
I am going to call her with the 
results in. 

323
00:16:45,480 --> 00:16:49,040
The last patient of the day was 
a 49 year old female with left 

324
00:16:49,040 --> 00:16:53,040
fourth met base fracture. 
This is the she's #3 out of four

325
00:16:53,320 --> 00:16:58,920
for non radial only that for 
that fracture and we're going to

326
00:16:58,920 --> 00:17:01,000
get one and the next one in the 
fourth visit, we're going to get

327
00:17:01,000 --> 00:17:03,920
an X-ray and then I usually do a
six week follow up. 

328
00:17:04,680 --> 00:17:07,240
So she is doing well. 
So that was the day. 

329
00:17:07,400 --> 00:17:09,359
Once again, I'm putting together
a challenge. 

330
00:17:09,359 --> 00:17:11,240
If you want to challenge 
yourself to get to the 

331
00:17:11,240 --> 00:17:14,640
$1,000,000 mark, I'd love to do 
it with a, with a few people. 

332
00:17:14,640 --> 00:17:17,680
I've had some people that are 
interested in the, in the emails

333
00:17:17,680 --> 00:17:19,000
that are coming out. 
You should see them. 

334
00:17:19,680 --> 00:17:21,920
If you don't get the e-mail, 
shoot me one Don at Podiatry 

335
00:17:21,920 --> 00:17:25,480
practice mastery.com looking for
a few practices that want to 

336
00:17:25,640 --> 00:17:27,599
kind of if you're struggling, I 
don't like it's hard to 

337
00:17:27,599 --> 00:17:29,920
implement. 
That's the thing I find like I, 

338
00:17:30,000 --> 00:17:32,960
I talk about these ideas here, 
you might like them, but 

339
00:17:32,960 --> 00:17:35,440
actually making change when 
you're in a busy practice is 

340
00:17:35,440 --> 00:17:36,840
hard to do. 
That's why I put together this, 

341
00:17:37,080 --> 00:17:39,040
this six month challenge, 
basically this we can all 

342
00:17:39,040 --> 00:17:40,400
challenge. 
Yeah, I can be challenged, you 

343
00:17:40,400 --> 00:17:43,000
can be challenged and we're 
going to put together like it's 

344
00:17:43,000 --> 00:17:44,480
a mastermind. 
So we're going to be a group of 

345
00:17:44,480 --> 00:17:47,200
docs working together. 
So that's what I'm working on. 

346
00:17:47,200 --> 00:17:49,320
If you're interested, let me 
know and we'll talk to you more 

347
00:17:49,320 --> 00:17:49,760
tomorrow.
