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Hey guys, down here, welcome to 
Podiatry. 

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Practice Mastery. 
Going to go over a few things 

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this week, but if you guys 
haven't looked at my patient 

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presentations, I added one this 
week about ankle sprains. 

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So I would recommend you kind of
looking at them. 

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I think you would enjoy it. 
I'll show you a little bit at 

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the end if you want to see how 
it works. 

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Basically, go to provide French 
Mastery, get my patient 

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presentations, just put your 
little email in there, you can 

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get access to it, I tried out, 
let me know what you think. 

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Okay, so let's get into this. 
I didn't know interview with 

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Lauren this Weeks. 
She was a great person to 

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interview. 
We talked about. 

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I know it sounds funny and 
boring but we talked about like 

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answering the phones and how 
important that is and some tips.

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And she moved me to go to talk 
to my out desk because I did a 

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kind of research. 
Think we get about five thousand

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phone calls. 
I don't know what it is. 

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My office manager told me and we
don't answer a lot of them and 

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so we have this kind of work 
around system. 

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That's not really efficient. 
So I needed like to look at a 

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virtual assistants will talk 
about that. 

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Give me my updates to my using 
my scribe, Chan, kind of some 

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funny. 
For that. 

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Some of the templates I'm 
sharing with him and kind of how

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I'm teaching him to be my scribe
on week. 

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I'm on week number two, slower 
than I thought. 

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That's the only thing I can say,
but I think we always want 

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everything quick. 
So an idea about asking for 

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reviews in the interview with 
Lauren twice, not really twice, 

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I just didn't copy and paste it.
And then we had a struggle in 

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our office with can throne for 
our work treatment. 

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We just can't find the stuff. 
So kind of an option. 

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Number four, we're going to go 
into and then my Improvement 

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would be an answer the phone and
I'll tell you an experience. 

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Perience about the my out desk, 
what they did. 

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So let's get into it. 
This is Lauren you're going to 

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see the interview probably in 
the next couple of weeks on the 

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podcast and on YouTube here she 
is a business, coach for doctors

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and Medical Practice really 
enjoyed the interview with her 

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shoes inspiring. 
She's helpful, she has a kind of

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a cool marketing mind and we 
talked about some marketing 

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ideas Beyond answering, just the
phone. 

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So look forward to her 
interview. 

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I think you're going to like 
that my out desk kind of I was 

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struggling and I actually got 
this idea from My brother, who's

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in real estate and he's a 
Minnesota where I'm from and 

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they use this company. 
They have three these people 

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from my out desk. 
So basically, they do all the 

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admin work on the back end for 
buying and selling real estate. 

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And they can also answer phone. 
So it's kind of cool though. 

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When I called them up. 
I looked into it and I guess 

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they had to have some referral 
thing. 

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Like if you say like that 
company referred them, you get 

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some money or something like 
that. 

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I'm not exactly sure how that 
works. 

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But what I'm looking, what I was
interested in. 

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You said yeah, we have three 
people there named Bridget, 

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they're all, they're all called 
Bridget. 

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They just don't even say their 
names are just call them 

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Brigitte and they do all this 
stuff like three virtual 

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assistants that are working all 
the time for them. 

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And when I call to make it, I 
just did request. 

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A consultation, put my phone 
number, like a minute later, 

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they called me. 
And actually on the phone, they 

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got something in the schedule 
and then a sent me a zoom links,

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like, all really, really 
efficient. 

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I really like this might be 
something you want to consider a

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couple of a friend of mine uses.
Hey, Rach, so is another one, so

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there are other ones out there, 
but this is just the one that 

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I'm kind of looking at you right
now to answer my phone. 

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And because I just love staff, 
they're busy with patients and 

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like checking in checking out 
doing other types of things. 

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And they're always getting 
bombarded, which is a good 

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problem. 
We're getting a lot of phone 

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calls, but I think we're missing
a lot of them. 

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So we cumber to with my scribe, 
my first problem was my scribe, 

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they can't search for patients. 
So, on my medical record, I have

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something on the upper left 
upper right hand corner where I 

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can put in their medical record,
and they can search, they can't 

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search. 
All they have is access to is my

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actual days Days. 
It's so I am figuring how to 

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tweak it. 
They can see my days patients 

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now, but they can't search for 
patients. 

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So, that's kind of a pain. 
Why was that? 

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Well, because let's say there, I
want them to come back in three 

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months and once they're done 
with the note, they can't they 

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can't like make a Tickler for 
them to follow up in 3 months, 

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right? 
They can't do that, they don't 

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have access. 
So that's another kind of 

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downside for my scribe. 
And the and the other thing is 

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the there listening to my corny 
conversation. 

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So during the day, I tend to be 
professional with patients but 

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then kind of corny like right 
now especially with all this. 

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Already candy and that 
everyone's bringing in and all 

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my staff. 
And I'm talking about eating and

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I'm talking about, you know, 
you're going to not going to 

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like this, like like what do you
do with the virtual assistant? 

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You go to the bathroom, you have
to take, make sure you take it 

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off and viewed. 
It's kind of like when you go to

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a conference and someone leaves 
their lava Lavell Iran and 

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they're going to the bathroom or
something. 

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So they listen to my convert 
Gordy conversations with my 

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staff and with the other 
patients. 

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So they're listening all the 
time. 

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He's kind of cool. 
He's a young guy. 

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He is name is Chan or chandru, 
and he lives in India, and he 

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He's a pharmacist doing his 
master's and he lives with his 

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parents. 
So you know, we just kind of 

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chat about that. 
We always talk about food. 

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He shows me pictures of his food
and it's still going pretty 

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well. 
So, going into how I'm training 

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him. 
These aren't called my macros. 

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So I'm plantar fasciitis. 
So this was been so been my one 

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of my partner's here. 
He pretty much took mine and 

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added stuff to it. 
So you can see here talks about 

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plantar fasciitis, how we're 
going to reduce inflammation, 

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reduce tightness and stabilize 
the foot. 

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So what happens is, these are 
deleted, the things that we 

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don't do. 
Like we don't do cortisone, you 

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delete it from the note. 
So that's what we do plantar 

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fasciitis. 
Here's How We Do. 

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Achilles tendonitis or bulbus 
ones that might be used as well.

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And So, this is how we explain 
Achilles bulbous, and kind of 

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talks about similar things. 
Once again, if you guys want all

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of these, what you can go to is 
Podiatry, practice Master, e.com

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/. 
I think it's EMR for electronic 

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medical records and then you can
get it a little forward to a 

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Google folder. 
Google Drive of all of my 

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templates, how I explain 
everything whole bunch of videos

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and stuff like that. 
So, that's beneficial. 

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I'll put a little link 
underneath this video in case I 

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Just set it wrong this video or 
this audio. 

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This Is How We Do Achilles 
normal as well. 

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And some training Chan, this is 
his who he actually subscribes 

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to these. 
There's a little plus button, 

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usually he gets him. 
Subscribe to all of my notes and

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I teach him how to do these 
killers, rupture things like 

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that. 
And so here's an example of an 

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ingrown toenail. 
So, dot in grown. 

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So the way hit dot ing, ingrown 
distal tuft, this is for like 

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taping down the distal tough to 
follow up infection. 

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Was Tony. 
I'll follow up things like that.

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Matrix ectomy. 
All the major SEC tamizh 

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follow-up. 
No antibiotic final follow-up 

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revision. 
Spicule post-procedure crack in 

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the nail. 
So all these things I have 

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little templates for. 
So if you want to see what mine 

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are, you can get them. 
Things like that. 

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Last thing is no can throw. 
We couldn't find it. 

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So there's the ones we used to 
use, I usually like the plus 

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because it makes it look white 
when you put it on the skin. 

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But we can't find it. 
We're going to try this model or

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acetic acid. 
I don't know if this is the The 

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percentage, but we're going to 
get this stuff for Anna, try 

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this. 
See if it works any better. 

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If you guys have any ideas or 
things that are better, we just 

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can't find it in Canada. 
We couldn't order it or I was 

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just like super expensive. 
Lee up the price on this. 

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Let me know what your thoughts 
are. 

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Emailing email me down at 
Podiatry, practice match.com, 

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things like that. 
There's a thing from a car 

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place, where we go with our car,
New England tire. 

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So what they do is they have a 
little raffle for a Visa gift 

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card. 
Here are the locations but they 

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ask how we did it. 
So if you go online, they asked 

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for a review. 
So that's it this week. 

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Hope you guys find this 
beneficial. 

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Please send me an email. 
If you have any questions or 

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thoughts, or anything that you 
want to learn more about once 

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again, all those templates, you 
can get at Podiatry, practice 

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match, three.com slash EMR, or 
you can go into the 30-day 

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practice blueprint and that's 
within the practice Mastery 

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Academy once again, get it. 
All right there, I'm going to 

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drag this Mastery. 
Just wanted to help provide more

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content for you guys, okay? 
Thanks.