In case you didn't catch the show 2 weeks ago, I just want to
personally say to both Jeff and Derek that I am sorry, but you
were not selected as the next person to run Disney's Parks and
Resorts despite your Dapper Dan demeanor.
They put a lot of effort in SO. They did.
And you, you called Jeff a funeral.
My. Gosh, there was a comment I wish
I could remember the comment there was.
Oh. I remember the comment, I know
exactly which one you're talking about.
What was? It what was it?
Less like Aceo and more like he's ready for his court date.
So whoever said that? Home run.
It was great. Home run.
Hey everybody, and welcome to this week's episode of the DBC
Show. I'm your host, Paul Krieger,
joined as always by my lovely wife Amy.
Hello. We've got senior Sales Executive
for the DBC resale market, Derek de Boer.
Hey now, happy March everybody. And the Honorable Jeff Haslam.
Hey everybody. No, no court dates in his
future, ladies and gentlemen, just to just to clear the air.
So, but well, hey, happy Monday and we're all back together
again. I feel like you guys get to
watch, if you, if you ever watch all three of these shows
back-to-back to back, you get to watch like the full evolution of
these. So you should definitely watch
them weekly because that does the world of good for us.
But also, just, yeah, find, find 3 episodes and watch them
back-to-back to back and watch the soul gradually get sucked
from us and the hunger pains gradually grow because that's
exactly what happened this week. We are talking about the best
and worst changes to Disney parks over the years.
And I think it's fitting given how we, we kind of kicked off
the show here because breaking news as of a day or so ago, as
of recording this, but the new, the new leadership for parks and
resorts was announced. And we, we, we were pretty spot
on in some of our picks, I'm pretty sure.
So Thomas Maslam will succeed Josh tomorrow as chairman of
Disney Experiences. Maslam actually used to run
signature experiences, which included Disney Vacation Club,
Disney Cruise Line, and then as of recently he was overseeing
the Disneyland Resort. So kind of we had talked a
little bit about that on that show.
And Jill Estorino will be the incoming president of Disneyland
Resort. And Jill actually we had brought
up in the show who was overseeing international parks
previously. So the both of them moving,
moving up the ranks in terms of all of these changes now that
Josh tomorrow is going to be the next CEO of the Walt Disney
Company. I feel like they have they take
the similar path right? Like it goes through Disneyland
or international, then Disneyland, then Disney World.
It's definitely, I, I definitely feel like there's, you know,
the, the, the emphasis is that how many, how many different
divisions have you touched and what success have you had in
each division? So I mean Maslin was definitely
I think the the best selection of the available opportunities
there. Yeah, I even, I even think,
Paul, I think it'd be interesting for our amazing
audience to do some research 'cause I'd be curious, did
Michael Eisner, was he the last one that literally ever came
from outside the Walt Disney Company to become CEO, 'cause it
always seems like they've always come from within.
But I believe Michael Eisner came from Paramount Pictures to
immediately becoming the CEO of Disney.
So I'm curious, is that the only person that's ever done that?
Do your deep dive research and send it to Derek and he'll do,
he'll do an entire report on it and we'll have an entire episode
of this show devoted to the history.
He'll read it with his the. History of the walk.
What are the glasses? Carol?
Carol. With Channing I I also want to
clarify for those viewers that might be listening and not
watching or watching and not listening that it's Thomas
Maslam, not Haslam much to my that's my.
So. No, no relation, no distant
relative. Cousin.
Third cousin. Twice removed.
I did. I did.
Just recently learned that I am the, I don't know, 600th direct
descendant of King George the third.
So I'm going to go over and knock on the castle door and say
where's my inheritance? Well, he was the crazy one right
though? I think so.
Yeah. We just we.
Just watched Queen Charlotte. We just watched Queen Charlotte.
Yeah. And I I don't know if I was
extra emotional yesterday but I cried for like 5 minutes after
it was over. And while she was crying, I
said, because this is how my brain works.
I was like, wait, the crazy King George is the same King George
that is actually portrayed in Hamilton.
So there you have it. And that makes Hamilton make a
little bit more sense in my head because of how he's portrayed.
He just didn't have good options back then for mental health.
It feels so sad about it. It was.
It was such a good show. If you're a Bridgeton fan and
you haven't watched Queen Charlotte, that was one of the
best. Nope, what I'm I'm too immersed
because they're doing Bachelor mansion makeover so that is
currently on HGTV. He's.
Not even lying. I'm not lying, not sensational.
And I am in myself because by the time this goes up, as Paul
and Amy will have known, the Oscars will have come and gone,
which is my Super Bowl. And I am fully deep in trying to
get the nominations watched before Sunday.
So. What's the movie that we tried
to watch? The other ham net.
Oh yeah, that one of the the nominations couldn't speak like
the first. Yep, yes.
Didn't make it through the 1st 15.
Years struggled and I, I, I had a whole Shakespeare class.
So like, I feel like in college I just couldn't.
I don't know. So you missed out because that
was probably one of the most heart wrenching stories I have
ever seen in my life. Oh, I don't like heart wrenching
anyway so. She cried enough over Queen
Charlotte and King George. She's a shoe in for best Actress
for sure. Oh, OK.
Now I now I have. Completely off the rails.
Now I have a leg up on my pics for Sunday.
There you go. Well, I thought this was a
relevant topic this week given the fresh news of Thomas Maslum
being selected and because I think that, you know, you do
some deep diving and I couldn't find the tweet that I had
actually looked at earlier today.
But given this decision, there are some decisions under
Maslin's leadership, even at Disneyland most recently that
have occurred that are kind of questionable.
You know, the the elimination of the early magic hours for resort
guests that was that occurred actually while he was in charge
of Disneyland. So every single person that ever
gets put into these positions have wins and they have losses
when it comes to the community. So I asked this lovely group of
people to come up with two to three of the best changes that
have occurred at Disney Parks over the years and two or three
of the worst changes that have occurred at Disney Parks over
the years for us to have a discussion before we get into
it. This and all of our content is
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I know Paul already said it, but just want to emphasize that it
just helps them see where they're coming from for sure.
So are we starting off with the best or the worst?
What would you like to start off?
With I like to just leave the positivity at the end, like end
on a good note. Let's go full into the dumpster
fire then to kick things off, and I'm gonna, I'm gonna lead it
off with you. Oh, I gotta get my list out.
Oh my goodness. Please hold interlude music Paul
made. It Paul made it very clear when
he sent out these topics, which I agree with wholeheartedly, is
that I, I think the purpose of this show is not just to
complain and it's not just to say, well, it used to be so much
better. It used to be so much better.
Because originally it is easy to
kind of do that, to go over the stuff that maybe you miss.
But I was surprised when I started to get on like that
positive role and I was talking to Annie about it and I was
talking to my kids about it. There was quite a bit.
So I think even though we're starting off in the, you know,
seventh level of help, we're going to work our way.
Yeah, my positive list is longer for sure.
Jeff's got the kid. I'm ready.
He's ready. Just going to have to pass it
around the room I think. So, so one of the the first ones
that I thought of. So we're just talking about the
parks specifically related to the parks, parks and resorts.
So I, I guess I call this like entertainment, streetscape,
those sorts of things. So missing things like what top
of mind, the Hollywood studios, the actors that would go around,
you know, Hollywood studios and entertain people.
So there's a lot of little things like that that are are
gone from the parks. And so that's one of my big
ones. You had citizens of Hollywood.
Citizens of Hollywood, that's what they.
You know, don't get, don't get this community started on the
the orchestra. Well, yeah, that's I, I didn't
say that one because it was Parks, but still, that's a good
one too. Yeah, I mean parks and resorts
it all, it all falls into the same.
And the dog? A Hilton Head.
That was that was ever. Going into the resort.
That was a huge to do a couple years ago.
Man, I I never expected to write so many blogs about a dog in
this community. And yet I think I wrote at least
four or five. Yeah, we we even almost had the
gentleman on that owned the dog at one point.
Old blue. Yeah, blue.
Yeah, Big Blue. Old Blue.
No, I don't think either of those are correct.
Speaking of the pure stuff, like even at Epcot, they used to have
the guy in France that would balance on the chairs.
I mean, they do have the guy in Italy still that that interacts
with the kids and and you know, does comedy and stuff like that.
But it was just, it was kind of everywhere and now it's almost
nowhere, which is, it really is a shame because it does add to
the experience. Yep, it does.
Yeah, because because so many of those times of those involve
like, hey, where'd that come from?
Or what's all that noise over there?
And it's not in your app and it's not on the program guide or
it's all this, you know, you could be walking around the
studios and you're like, what's blood sweat and shears?
And it's just like Rock Band that's playing rock songs like
in the middle of the studios back there on Hollywood St.
So yeah, I that's a great, great one, Amy.
We're actually. Friends with one of the singers
from that group really is. That right, Yeah, you.
Met him, he was at my birthday. Oh yeah, yeah, yeah, he was.
In Yeah. Yep.
Wow, see I gave him a shameless plugin, I didn't even know it.
Another one that I thought of in terms of just like street
misphere and everything was the Muppet Lab mobile that used to
go around. That was just so cool because
you'd just be mobile. Lab you'd just like be.
Walking around the corner and this thing just like kind of
shoot out and it was just like none of the gimmicks, no matter
how many times you'd seen it, none, none of the gimmicks ever
got old. Like it was still hilarious
every every time. And they were just small little
things that added. It was just really.
Cool too. Like it was just a really cool
piece of technology that moved and like, interacted and yeah,
so. Need more Muppets in the parks,
especially Sweetums because Amy will be scared to death.
Jeff, what is our next well? I'll hit mine in a second, but
now you've just sparked another one with the streamosphere
thing. What happened to the parade at
Hollywood studios? Do you remember the something
stars and motor cars? And they had the cars drive
through with each one theme to whoever was driving monsters.
He yes. I do remember that there was
Incredibles, yeah. I think there was a Star Wars
one. I, I loved it.
I don't know or there there. Even used to be like the March
of the 1st Order or something, just where stormtroopers would
just occasionally March down the street.
Yeah. I feel like that.
Maybe went away with Star Wars Galaxy's Edge, but we'll come
back to that thought in a couple minutes.
But. Yeah.
The thing that I had that has kind of gone away that I really,
and I've talked about this before, but it's such a miss in
my opinion, is resort delivery for the packages that you
purchased whilst in the park. You know, nobody wants to try
and climb on Space Mountain or Tower of Terror with a giant
pillow pet or a light Saber. You know what I mean?
Like, I know they'll hold it at the front of the park.
At least I think they do that. I, I don't know, but just
spending the last few weeks in the parks with my family, it's
really annoying that you can't just have those shipped back to
your universal still does it. You know, it's just, it's such
an easy thing to, to do that. Like I even finally got into
beacon barrel last week, which I hadn't been able to get into
until recently. And I got the pirate mug that
I've been wanting the skull mug and it was breakable and I was
just terrified that, you know, 7 dwarves mine trainer space
mountain was going to get a busted.
And it would just be so nice to be able to just say, you know
what, send that back to my room and I will pick it up when I get
there. Yep.
Yeah. And I, it's a win because people
will buy more, more things, Yeah, when they can.
You know what I mean, 'cause I I'll not buy things so I don't
have to carry them around. Yeah.
So, yeah. One of those.
Small line item budget cuts, I feel like someone go through and
and compile how many of these things died during the pandemic
that we're talking about today because.
Oh yeah, a lot of them just never came back after that.
There's so. Many I will.
I'll give us. And you know what I'm going to
say, which is, hey, you know what, guys?
We listen to our guests, and our guests told us they wanted to
walk around the park with all their expensive breakable
packages their whole entire trip.
Yeah. It's especially comical at Epcot
during the the Festival of the Arts when you see everyone
walking around with the giant paintings that they just bought
in these giant boxes boxes. And they put this like flimsy
little like tape on duct tape strap that's like, Oh yeah, you
can backpack it with this. And I'm like, I'm not
backpacking this piece of art that I just spent, you know,
half of my life savings on through the parks.
Wait, let me take it on test track with me.
Why not? I'm not going to approach the
next one from the angle that most people probably would,
which is cost because that is definitely an argument for it.
But something that I always go back to is related to what used
to be Genie Plus, what is now Lightning Lane, what you could
historically call Fast Pass. But Fast Pass was a little bit
different. But Genie Plus and Lightning
Lane specifically has have changed the name of the game in
which you have to be in your phone 90% of the day in the
Disney parks. And I always specifically go
back to our first trip to Disneyland in which it was our
first time experiencing Max Pass, which I did not have
complaints about Max Pass. We understand technology very
well. We use it very well.
But we we're sitting on the curb waiting for the parade to come
through. Poor family.
And there was. An elderly couple next to us
that we got to talking to, it was their first time at
Disneyland. They were going through the
parks and they explained that, Oh yeah, we, we bought this Max
Pass, but we can't figure out what to do with it.
And I, I do wonder today how many people are in that boat,
How many people end up buying this?
You know they rode like 1. Thing all day yeah and they.
And they paid this up up charge for this extra product.
And to that I would just we take care of you.
We send either. Annie.
Annie or. Amy are in the parks with you at
all times, so you're taking care of.
But at the end of the day, there just needs to be more education
on this. And I know that there are
resources out there on YouTube and stuff like that, but I would
encourage Disney to provide their own resources on this
because, you know, creators, content creators get a lot of
views for this content because it's very valuable.
The same I have historically said about the Disney Vacation
Club product. It's about education and it's
about educating your guests. And if you do want these people
to want to buy it again, or, you know, if I'm this couple and I'm
leaving the parks at the end of that Disneyland day, I'm not
encouraged to come back. I have a sour taste for the
entire experience because I spent this extra money and what
did I get for it? Nothing.
So the odds of me coming back and spending my money again or
buying this product again, I feel like are less.
You want that to be a completely positive experience for those
people you. Couldn't have said that better
because I texted our group chat over the weekend because my
sister was just here. It was her first time at Disney
World and it's the first time since moving here three years
ago that I bought Lightning lanes.
I've occasionally bought like a guardians one off, you know,
individual lightning lane. But we bought it for the day at
every single park cause mostly for research purposes.
But she really wanted to get her money's worth.
And I'm like, OK, let's do it, let's figure it out.
But because we weren't staying on property, you know, we only
get access three days before as opposed to seven days like like
the elite get to when they stay on property.
But I think my exact text was this was the first time we paid
for lightning lanes. This is far too stressful and I
hate all of it. I feel like it's consumed my
whole day. Thank you for coming to my Jeff
talk. Like no joke, it was.
And you know, I asked the group and one of our our moderators
jumped in. It's like, well, what you got to
do is you got to buy get a throwaway pass for like early in
the morning. So then you know, then you can
cancel it when you get in there. So you know, you get one for
like this. The Epcot shorts show at the
Imagination Pavilion and then as soon as you walk in the park,
you drop it. And I'm like, no, that is way
too complicated for people to enjoy the day.
And I seriously was. My screen time on my phone was
triple what it normally was because I'm constantly dialed
in. Oh, I got to get the next one.
I got to get the next one. I got to get the next one.
And I don't know, I just it, it drove me insane.
I would have rather gone back to the old days where I had to
truck my happy butt across the park, get a paper one for me and
all my crew because it evens the field for everybody.
Like I don't know as as a local I will never buy it again.
I just won't. It's just not because by the
time your your, your time rolls around and it's 3 days out.
Your lightning lanes are all for 4/5 6:00 PM at night and they're
all on top of each other and it's overlapping dinner and then
you got a rush to get to fireworks or fantasmic.
Like they will not get my money every I.
I, I did it one time since we've lived in Florida with my mom and
I found it really confusing even, you know, I mean, for me.
And it was like, OK, I have these two, when can I make my
next one? And does this one have to happen
first or does that one have to happen first or you know what I
mean? Like it was just super
confusing. Do you remember when you?
Took like SAT or ACT tests and there was like that long written
out like Jeff has a reservation at Art of Animation that checks
in in four days. Jeff, Eric and Jeff leaves.
Space mountain at the same time going opposite direction.
Get them. I know, dude, like seriously.
And I know there's gonna be people in the comments that come
for us that have it figured out, that have their spreadsheets
that say you guys are doing it wrong, This is how you have to
do it. I'm sorry.
It shouldn't be that complicated.
I can't imagine my mom or, you know, Jackie Amy's mom or Derek
on his own having to do this by themselves without somebody's
help. It is insanity.
It's absolute crap that that's and and they're giving to the
guests. And it's so funny you said that,
Jeff, because we're talking about going to Epcot on Friday,
which is in a couple days from now.
And we're like, oh, we think Owen might be able to come with
us. And hey, you know, we want to
make sure they do rides. And we're like, do we just buy
the one guardians? Well, what day can you buy it?
Because we're not, we don't have a resort, but hey, maybe we
should get that genie thing or the lightning thing and we go on
and we're looking at it. Well, no, you have to then get
it only a couple days. So if you don't have a resort
reservation and then you can pick a few things.
And what time are those saying I bailed out after like 18
seconds. I was like, yeah, for.
Sure, we're not doing. It just by Guardians for
whatever, $85 a person. I don't care.
Just for the kids. That's it.
I'm not going to spend all day on the phone.
I'm not going to be. Yeah, like you said, yeah, take
this one. And then when you pass the third
garbage can on your right, that's when the Wi-Fi drops and
then you can definitely pick another one.
If nobody doing that, nobody's doing that, yeah.
And, and this is, you know, I, I hate to say this, but this is,
you know, Disney is probably slightly happy that this is
happening because the alternative that they've now
built for it is the Lightning Lane Premier Pass.
My uncle was in town for a work conference and he messaged me he
had to buy a ticket to Hollywood Studios.
And he says, my boss says I need Lightning Lane Premier Pass.
And I did a double check. Like at that moment, like I do
it like I'm like, Are you sure? He said Premier Pass?
Because I need you to understand the cost of this thing.
But you get reports like we've seen over the past couple weeks,
Premier Pass is selling out left and right because people spend.
Especially at Magic Kingdom, which is the most expensive one.
Yep. People will spend that extra
money so they just don't have to deal with this stuff.
But yeah, how long does that last?
Is that sustainable? I I don't know, but we spent way
too. If you want a fun fact, Magic
Kingdom is sold out for the entire next week because I'm
checking right now because I was looking at prices.
You can't get it until March the 18th.
And what's the? Price that day.
It is Nope, March the 20th. Sorry, keeps changing for Magic
Kingdom $449 per person. Oh my God.
Doesn't include. Your park ticket.
Correct SO. And.
It doesn't even include every ride like it includes the
lightning lane lines, but like if you wanted to ride, I don't
know, or go see the country bears, you still got to wait for
the next show. You don't get like a special
preview you. Know what I mean Like.
It's it's just the ones that Lightning Lane normally normally
takes care of. He's like, what?
Derek's. Out Derek's out just because of
what you said about country bears.
He was buying it until you said that, but that that I just.
Love that, that there's someone like, I think we're going to buy
that Lightning Lane Premier thing that includes that bear
show, right? No, forget it.
Not someone with Amy Templeton, by the way.
I know. She would.
She would we have not seen. It yet we still need to go.
I saw it on Jeff's video, it was great.
Well. Derek hasn't seen it yet either.
So and our never have we ever when we go to Magic Kingdom.
You guys should come to dinner. Let's do it.
I I still need to go to Beacon Barrel, so I'm in.
Just tell me what day you're going to go.
Me too. Yeah.
You have. Been a beacon barrel.
Oh, that, that could be a really good never have I ever.
Yep. What?
Else have we not done at Magic Kingdom?
I like that. Look at the look at the glass.
Yes. Oh, that's.
Beautiful. That's nice.
While we're talking about Beacon Barrel and not the side realist
too much, but I do have to say something really quick.
This was the most time that I've been without you guys that
people have come up to me and say how much they enjoy the
show. Even Amy Templeton got
recognized, which was a first for her by herself.
But I wanted to give a shout out at Beacon Barrel to Lisa, who is
a cast member there, and also Madison, who was afraid to
approach me in the lobby, but then finally got the courage to
do so. And both of them just made that
experience so much greater because they knew all the
things. Well, Lisa knew everything
because she works there about, you know, the the bedroom where
the parrot lives and all the things.
And then Madison was just so sweet.
She was with her family and she's like, I didn't want to say
anything, but you are so awesome.
We love the show. Tell Amy I love her.
So anyway, back to regularly scheduled programming.
But Lisa and Madison are awesome.
That's awesome. Thank you, Lisa and Madison.
That's awesome. Yeah.
We love meeting you guys. And if you're ever scared to
come and say hi, we are too. We're scared of.
I don't get Paul to introduce himself to.
I can't remember who it was now the.
CEO of the Walt Disney Company back then, he.
Wasn't so he wasn't. But he was still chairman of
Parks and Resorts and I was sitting gone up to.
Him and gotten their photos. I was sitting.
In Boardwalk, I was too. Scared too so and.
Yeah, yeah. Josh walks by and I'm I instead
of saying hi to him, I'm texting Amy.
I was like, Josh tomorrow, just walk by and she's like, go say
hi. And I'm like, no, I'm not going
to do that. If it was Derek de Boer, though,
I definitely would bother him. Yeah.
Please do. Derek, give us give us another
worst change to Disney Parks over the years.
OK, mine I do have quite quite the list.
Good, positive and maybe not so positive, but for this one I
think it's an absolute no brainer.
Of course, my favorite phrase is magical express.
Why? I knew you were going to say.
Why, why, why, why get rid of it?
And again, you could charge for Magical Express right now.
So if you're like, oh, we can't afford it because it costs too
much money for we used to do it for free charge for it.
People. Will pay for that service.
People are paying for random Uber cars or vans to pick them
up and take them. They will pay money to take a
Disney bus to their resort because it was that feeling that
when you arrive that it was OK my vacation starts not when I
get to the resort. It starts now like it starts at
the airport here we go. We're loading in the bus,
they're playing Disney, you know, videos on the bus and
Disney music, and you're getting dropped off at your resort.
I just don't understand why, because you could charge for it
and people would not be upset to say, oh, it used to be free, for
God's sakes. We just talked about how they're
charging, you know, $85 to ride one ride.
So it's not that people will be shocked that Disney's charging
for it, but why they got rid of it because it kept people in
that bubble, especially now more than ever before, there are
reasons to leave the Disney bubble.
There are great reasons that you want to get out, whereas Magical
Express would pick you up, drop you off, and basically you're in
that Disney bubble. So Magical Express, I, I hate
that. I just hate that they got rid of
it for no other reason besides money and that they won't bring
it back even though they could still charge for it.
So. That's yeah.
And that's the biggest take away is that I'm surprised that
they're leaving money on the table by not charging for it.
You have. A It is a like a package add on
and when people are purchasing their, you know, Disney World
packages, yeah. It would be so simple and we've
been doing a lot of research recently because we're looking
into transportation for our key holder cruise in July, which you
know, shameless quick plug Key holder vacations group cruise
July 20th through the 24th. I always have this way too
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up for the group cruise. So if you are interested, head
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available, we'll send you an e-mail.
You know, there have been some questions recently about that.
So there have been several rooms open.
There's only like 3 or 4 of them, but our.
Definitions of several are very different.
What's yours? Several to me is like 10.
Maybe not. 10-3 or four, Max. Yeah, so a few.
As opposed to several few, I don't know a hand.
It's like when you. Debate with someone like is it
this week or next week and you're on.
Wednesday. I cannot agree on this at all.
That would really derail this show.
But we've been doing a lot of research related to the cost of
transportation from the Walt Disney World Resort to Port
Canaveral and back. And what shocks me is how cheap
it is ultimately when it comes to charter bus transportation.
And you like, I'm shocked because I know that baked into
the prices that we're being quoted, you know, that's being
up charged to a certain degree so that the company that we are
booking through is making money. It's pretty cheap.
So you could add this back, have people charge for it.
I feel like it would just be an easy win but.
Well, and at least give it as an option because like Derek said,
you know, people are already getting from the airport to
Disney somehow, whether it's Uber, whether it's Lyft, whether
it's mirrors, whether it's a rent a car, whatever the case
may be, that's money that Disney is not getting that they gave
away. And you should.
One of the things that a company should never, ever do is be in
competition with themselves and the fact that they're trying to
sell mini vans at $250 each way to go from the airport when you
can get the same van without Mini's paint job on the side for
1/4 of that. I just it, it boggles my mind
that whoever over there at transportation is like, Oh well,
we listened to our guests and they would much rather pay
triple and have their own van. You know, it's, I don't know, it
drives me insane because it is so easy to do.
And again, being in competition, you yourself, you took away the
mystery of there was a time that I would get on the magic express
and wand around Disney and have no earthly idea where I am on
the planet in relation to anything else.
Now that I have Ubers and Lyft, it's easy to get to Universal,
It's easy to world, it's easy to get to the fantastic pin company
and the magical market. You know, it just, it blew the
bubble up and now it's just so easy to just see everything
else. Disney screwed that one for
sure, Amy. Take us on our next round of
worst changes over the years at Disney Parks.
I don't even know. OK, I had one.
Can you come back to me because I lost it.
I will. Come back to you we've.
Already named something I'll use.
One that again was a recent pet peeve and heading to Epcot yet
again. Amy and I are in the car driving
through the parking structure of Epcot and Amy looks over to me
and goes. Did we need a park pass today?
Oh, that. Was it That was the one I
thought of that it's it has come back to me and I go.
I don't think so. Yeah, we did And and at that
point for the next 15 minutes of my day, my mind is going do I
need a park pass? He.
Goes do I not we don't need a park pass.
It's a, it's a weekday and I was like, I thought that was only
weekdays after two and it's 11. And so we were like going back
and forth and we and I was like. There still can't be a 2:00
restriction on these things, can there?
Well, and behold, we needed we needed a park pass.
But and I'm never going to put myself in the position like I
did at Hollywood studios one day again where I tap in and it
turns blue and they look at you like you're dumb.
And they're like, do you have a park pass?
And I'm like, no, because actually the rules today say I
don't need a, you need a park pass and you have to step to the
side and it's like you're in the corner in time out making your
park pass, hoping it's. Available, you could have just.
Pushed the button. There was definitely a button on
your iPad that you could have pushed to push me through, but
no, you made me step to the side and make the park pass.
It's the same button that they push when you're a little bit
late for your fast pass or for your lightning lane.
They let you go anyway. It's the same button, I'm sure
of it. But it's so funny that you
brought this up because, you know, like I just said, my
sister was in town. Amy and I did parks four days in
a row, open to close and the first two days without fail,
blue screen, blue ring on the tap in and Amy's like I thought
you made park passes. I'm like, I did, I did.
And then when it didn't work the day before, I double checked and
in fact did make them again, except for I made them for the
wrong days. So that's fun, but I made them
for the wrong weekend. But what blows my mind about
that is I was still able to make all my lightning lane
reservations, my dining reservations like it.
Those two things should mesh. Like if you don't have a park
pass I don't feel like you should be able make those
lightning Ling reservations and vice versa.
The whole system just doesn't function like it should.
Just take them away. Just take them away.
Yeah, if I get there and. I can't go then so be it.
You, you have the historical evidence now of whatever you've
needed over the past few years. It just feels like we're beating
a dead horse with whatever you can do 'cause they weren't
planning on me making the last minute Park Pass reservation
either. So whatever analytics or data
that they're doing, they couldn't have planned for Maybe
an influx of 7000 people all of a sudden decided, oh, we're
going to have cat like, you don't know, like.
You like, like, like you're there in the front of the park.
And then they're like, yeah, hold on, we got Paul and Amy
Krieger are here. I repeat, Paul and Amy Krieger
are in the park. They're in the park.
And then they what have like people rush in from backstage,
like to go fill other areas, Like what is the point?
And and then you have those days to where do they still do those
things where it's like, OK, that's a good to go day, which I
never understood. Oh yeah.
That but to. Figure out if it's a good to go.
You have to try to make a. You have to try to.
Make a park pass and then it goes no, no, no, it's good to
go. You don't.
Need one today. Jupiter is in retrograde and you
are good to go and that makes. Me even matter like at that
point, just let me make the park pass because I've gone through
the the process of it. Please just let me make the park
pass. Like it makes me more mad that
you just said you've just wasted your time.
And I guess OK I'll even I'll even play a devil's advocate and
meet them halfway if they need the data.
And if they still want to control annual pass holders, OK
so be it. Make it 1 button on the app
that's not hard to find rather than hitting the plus.
Make park reservations which takes you to the website.
Log in if you don't have good Internet.
It is a lot. In the.
App Today's the 13th pick it drop down Magic Kingdom dunzo
Yeah, thank you for coming to Jeff talk, Jeff.
Talk. Yeah, Jeff.
Jeff for IT. Director of of Disney Parks,
please. Yeah.
Derek, what's, what's your next on the worst changes over the
years at Disney parks? Well.
I can tell you that I think just personally for me when I was
talking about this with Annie is that we said while there's some
good parts of it, I think overall with the introduction of
the Disney Dining Plan, I think dining quality dropped
drastically. I think Disney food and I think
Disney quality used to be a lot better before they came up and
added the dining plan because they knew so many people would
be taking advantage of the dining plan.
They knew so many people would get the dining plan and then
wind up wasting food that I feel like they just don't care, You
know, that they know that when you sit down, one of the first
questions, you know, are you on the Disney Dining Plan?
And I think as great as Disney service is, I think sometimes,
even if the servers maybe know that you're on the dining plan,
I, I think that might change things a little bit.
I think food quality wise, I think at 100% change things just
because of, you know, people wind up getting food that maybe
they're not even hungry for. So maybe the people are like,
well, it doesn't matter if it's the best quality because they're
just getting it because they got to eat 18 entrees a day because
they paid for it, you know, So that to me and the inclusion
that they felt that some of these, you know, top tier Disney
dining restaurants needed to go to that pre free menu prefix.
Yes, pick. One appetizer, pick one entree
and pick one dessert. I just don't.
And California Grill, I'm looking at you.
Knock it off, get back to what the California grill used to be.
And again, the quality is still good.
I'm not going to take away from it.
Just let me. Go through the.
Menu let me order 4 appetizers. If that's all I want to eat, let
me pick it. Just don't make me eat it.
I don't like dessert so I feel like I have to get a dessert
even though I don't want it. And the Be our Guest restaurant
does the same thing. I mean the food there's just hot
garbage. It's terrible period.
But it's the fact that you have to pick one appetizer and people
think it's like, oh, we're getting a lot of food because it
also includes an appetizer and an entree.
But to me, you know, especially at Be Our Guest, like, man, that
food comes out and you know, it's just sitting there waiting
under like a heat. Plant and it 'cause.
You you order your food at Be Our Guest.
That slop is on the table within like 15 seconds.
Like, here's your appetizer, here's your, you know, So yeah,
to me, the dining plan, I think threw off the overall quality of
it. And I think restaurants need to
get away from that. Whatever, free free.
I never know how to say prick free, prick free prefix.
Prefix they they love it though, because those are some of the
highest grossing Disney restaurants out there.
Be our guest was just listening to an episode of Len Testa and
the Disney Dish podcast. Highly recommend if you don't
listen to that already do so. But Len was saying on that that,
you know, Be Our Guest is one of the if not continues to be the
highest grossing restaurant on Disney property because that's
exactly everybody has. To spend that much money at a
minimum. Yeah, and well, the food cost,
the food quality is not the greatest.
A great example of who does it. Well, Royal Caribbean Cruise
Lines, we just did dinner at Izumi Sushi on board Royal
Caribbean. And what is great is that you
have both options and that's the easy thing that you could bring
back is that you have this option of a prefix.
It's like $45.00. You choose you know certain
things on the menu, or you can. Buy you can.
Buy a la carte and if there's any restaurant that has just
been destroyed in my heart, Derek, you said it.
California Grill, ever since they moved to that model, ever
since they got rid of the brunch on Sundays, It is so I was.
Doing some research today and both AMA AMA and Makahiki at
Alani are prefix canceling. Our Alani immediately breakfast.
And dinner at Makihiki is prefix, do you know?
We just booked the luau for Aulani today too.
Do you know if that went back to a buffet?
It is a buffet. Now, OK, yeah, well, I like the
little box, little Bento boxes. Bento boxes.
I enjoyed it. Yeah, but man, you hit the, you
hit the nail on the head. And I'll just add to the
conversation tables in Wonderland and then I'll I'll
shut up for a little bit. Go ahead, Jeff.
No, you're fine. I just was going to say it's,
it's interesting because I'm having a love hate relationship
with dining at Disney right now. I absolutely hate the prefix
menus as well, unless I'm doing like a dessert party or a
fantasmic dining package. That to me makes it a little
more worth it. But you know, I just looked at
California girl, I'm like, I still haven't eaten there.
I got to try it out, $100. Are you kidding me?
I'm looking at the food. I'm like, I'm not Nope, I'm not
going to eat all that. I'm not going to eat all that.
I'm not going to eat all that, but at the same time, we just
did four days in the park and we had really, really good meals at
all four locations that we ate at, which was unusual.
I will say sometimes I wonder if Derek's just he, he loves his go
TOS and they've moved chefs around and his go TOS are now
serving somewhere else. And so he needs like, I think we
talked a couple weeks ago, I was like, I'm not going to go to the
boathouse. The boathouse is freaking good,
dude. You got to go try the boathouse
in. 35. Years or not, boathouse, I think
we're talking boat rights. I'm sorry.
Oh yeah, I. Do like boat rights, right?
Yeah, yeah, yeah. And he, he's like, I'm not going
back there. It was terrible 35 years ago.
It's not terrible now. We ate at gold at Brown Turkey
next week. We ate at.
Oh my gosh, we ate at. Raglan Rd.
I can't remember. Oh, Raglan Rd. it was.
It was, I'm not going to say it was great, but for the price it
was, it was very well. So you went.
To boat rights this week. This past week, we did not go.
To boat rights, but we have gone recently with some other
friends. We ate at Tony's Town Square,
which it wasn't bad like you know what I mean?
And I know we'd like to joke because wasn't bad, that
shouldn't be the bar, but we even ate it on the patio like
Derek told us to in the blazing heat and it was, it was great.
My sister loved every meal. And then we ate at Tepanito
which is one of our go TOS and just I'm sorry.
There are some good places at for Disney.
I don't tell them that I'm ever on the dining plan 'cause I I'm
afraid that's when they spit on our food, 'cause when Tatum
worked at Mara and anybody said they had the dining plan, they
hate it so much. The employees hate it 'cause
it's so complicated. But yeah, anyway, we had some
really good meals this week. I go back to what Derek said
too, that first question and it's always it still remains to
be the one that is asked now that dining plan's back is are
you on the Disney Dining Plan? It and I I almost want to take
it a step further because now some servers have started going
or any applicable discounts and and they're asking like ahead of
you ordering like do you have an AP or DVC discount?
Maybe that's to expedite the bill at the end.
I I hope that's why, but I hope that those discounts are not
getting the same spit on treatment that Jeff just Yeah,
right. When we were at Tony's, they
asked do you have any discounts? And my sister was insistent on
just being on her own check. And she's like, well, I don't,
I'm on my own check. Why would you just give away the
10% money pay for in Venmo, you know?
But the server was so funny about it.
She goes, OK, well they get a discount and you don't like it
was like almost. I'm not shaming her or not.
It was wild. Anyway, side note.
Jeff, what's next on your list? I'm going to say Magic Band
Plus. I used to be a collector of
magic bands just like I'm a collector of pins.
I loved They were 10 or 12 or 15 bucks, and you could get them
for every ride and every attraction.
And Amy liked to match her outfits.
And they said, hey, we're going to do Magic Band Plus and it's
going to cost $50 and they're going to do so many things.
Nothing like now they vibrate when you walk past the golden
statue sometimes if they forgot, if they remember to turn them on
that day and they light up during Fantasmic, if you
remember to charge it. Like now your phone does
everything you need in your magic band to do.
Like they invested all this money and all this technology
you used to get them for free unless you wanted one a little
bit nicer. Like either take them away or
make them do more things or go back to the old version or cheap
in collectors items that people wanted to actually collect.
People will pay 10 bucks or 15 bucks for a pin or a magic band.
They're not going to pay 50. So instead of selling 20 of them
on a trip, now you're not selling any of them.
Because my phone does what I want it to and it was.
That extra special aspect of planning a Disney vacation of
getting the luggage tags in the mail or getting getting free
magic. Bands it was so fun when they
would come like a little name next to another box yeah yes and
I'd love the luggage tags and they would have your resort on
it It was I took but Jeff I. I lived Moonlight Magic when we
were there a couple weeks ago. I lived exactly what you just
said because I had a so I had a magic band plus on and someone
else in our group had a magic band plus on and fireworks
screwing off and his is all lighting up and dancing and
doing all the things and I'm a I'm dead as a door knife.
Oh, I don't even. Know what?
Mine's bad. I haven't charged it.
Not even. Charger is if you know.
Yeah, I yeah, so. Yeah, it's, it's just sad
because, you know, they spent a billion dollars on that
technology and now it's just all dying sadly.
And I will just say, why can't the Apple Watch do everything
that the Magic Band did? Still don't understand that
concept, but you know that that seems to be beyond our our
technological opportunities. Well, if you've tuned in to 45
minutes of us hearing our. Worst.
Changes to Disney parks over the years.
You'll realize that 15 minutes ago I decided that this was
going to be a show that we're going to split into.
And so we are definitely going to round us off, go around the
room one more time with some worst changes at Disney parks
over the years. And the next week we will pick
up and it will be the happy show.
I'm sorry because I know you wanted us to end on a happy
note. Unless you just want to add like
a little happiness at the end, but no.
I'll give one that I I I miss there's so many food items that
become well loved and then they just get rid of them.
I don't know why is this going to be.
A Taco No. It's it's everything.
It's going to be the. Guacamole.
It's. Yeah, spell guacamole.
Guacamole. No, it's OK because you are the
reason. That went away.
I. Am still has a guacamole bar, so
that's all I need. No, so things like like just
just certain dishes that people have always loved, like there's
certain dishes that Okey Wested people will love that Olivia's
and add Sanaa and and they've just been gone.
I miss them and I'm not the only one that misses them and that
Remember that sandwich at Boardwalk that was so good, then
they got rid of it. There's a lot of sand premade
it's. Been a lot of getting rid of.
Just some of their best menu items that sell like people said
they sold really well. Wouldn't it be fun if they did?
Something where like you could vote to bring an item back at
certain places every once in a while.
Like that'd be a fun, be a fun engaging activity.
Like people vote. You know what?
What sandwich should we bring back?
That would be an honest to God true example of we listen to our
guests and we brought back fed sandwich.
That would actually make sense. That would be good.
Derek, what's what's left on your list here?
All right. Well, so I'm just going to touch
on one briefly, which is I think a negative I think are the
resale restrictions with Disney Vacation Club.
So I'm sure it's not a surprise that I would bring that up, but
I don't like what it's done. I don't like what it's done to
people that buy direct that for whatever situational reason, it
comes down to it like thousands do they have to sell because of
said restrictions that they thought would essentially Dr.
everyone to purchase direct. It's not the case.
What it does more than anything else, which again, what I hate
is it affects the people that buy direct.
If you bought Riviera direct for whatever reason, you have to
sell your value, it goes right, you know, drops 50%.
You know, I mean, you're losing over $100 a point because of the
restrictions that, you know, a new buyer can only stay at that
specific resort. Now again, I'm just talking
about the newer resort starting with Riviera, Fort Wilderness
Campgrounds and the Disneyland Hotel.
So those three, I just think that putting the restriction
label on it, I think does your buyers that trusted you to pay
so much more to buy direct. When life happens and they have
to sell said contract that they gave you a lot of money for and
they have to sell it, it does them a huge financial disservice
to do that. I think if you're looking to
have more people buy direct, here's an idea.
Plus up your quote UN quote member perks and your member
benefits, you know, don't put all your, you know, baskets in
the hey, look, I get 10% off of Wetzel's pretzel.
I mean, that's not enough to make me spend $255 per point to
buy direct. So I think if that's what your
end game was, was to get people to buy more points direct from
you, then work on what you have to offer those folks that buy
direct from you, but don't penalize the people that bought
direct from you. Thank you.
And nowadays? They've taken it even a step
further with Member Magic Beyond, where you've got what
technically should and could be some of the benefits that would
be a direct benefit now going into an even additional layer of
are you a member Magic Beyond member?
And that complicates things even further.
Like right now they're running a discount 20% off VIP tours.
I'm surprised honestly that that's not a member Magic Beyond
benefit now. It probably isn't because it
wouldn't move as many VIP tours open it up to more people being
a direct benefit, but still that is a pretty substantial benefit.
But also, you know, I, I feel like bookings for member Magic
beyond have to be down in this second year because everyone.
So I can tell you when we we had gone to the lounge last year
when we had it and they were a handful of people that also had
member Magic beyond that were like in line because they they
move you to the front. And do you remember we were just
there and they said, well, since you are the, you know, we do
have a wait, but since you are the only guest on the wait list
with member Magic beyond, you know, it shouldn't be too long.
So at that point it was a day we were there.
Busy day. Yeah, it was a busy day.
So I, you know, I was surprised and there was a there was a wait
list for the lounge, but we were the only ones that had it.
So I do think that. And it was an interesting
probably. Last repeat buyers if they're
not going to a lot. Of everyone that bought last
year actually got a Mailer sent to them with a Magic band slider
saying thank you for being a member of Magic Beyond in 2025.
Don't forget it's time to renew now.
Nice little courtesy giveaway, but I wish we had it with us
right now because this is the largest Magic Band slider I have
ever seen. It will take up half of your
magic band. It is just the I don't.
Think I thought they sent that to people who bought this year I
think. If you read the the description
on it, I looked at it online, but I'm pretty sure that it was,
it was it was actually geared towards people that had
previously bought just as like a thank you for buying previously.
OK. So that makes sense.
Yeah. Try to get them to buy it again,
but yeah, trying. To trying to get those people
to, you know, re up, renew, do it again, Jeff, one more worst
it goes back. To what you were saying what we
were saying earlier about you should never be in competition
with yourself. We all know that Disney doesn't
give discounts unless the bookings aren't up right.
So if VIP tours are down, it's probably because people are
buying premier lightning lane Yep because they're the same
price. If you can get 10 people in a
group, you know what I mean? Like or really close to so I
don't know, but now we've. Got we've got free dining coming
out now. So and what what new is
happening at Disney parks this year?
Yep, that about sums it up great.
Jeff, what's, what's your last worst for the night, I think.
I'm going to say I'm going to say merch, which I know is kind
of a wide angle lens here, but we've kind of already talked
about the resort specific stuff is really hit and miss.
Like some are getting the really cool stackable mugs and others
aren't. I We went through gift shop
after gift shop with my sister and a lot of them are just the
same stuff. It's the same hoodies that we've
seen, it's the same T-shirts, it's the same hats.
I remember every year I would get a new Disney hat because
there was some kind of cool thing, but now they're all just
the same Walt Disney World or Disneyland.
Not a lot of ride specific merch anymore.
Not a lot of resort specific stuff and just the same crap
throughout all of the gift shops.
I remember the day when you would get excited about, oh,
which T-shirt am I going to get to take home which, which pins.
It just doesn't seem like there's a lot of, you know,
don't even get me started on the moonlight magic.
We already talked about Fat Mickey in the last show or show
ago. I don't know who's in charge
over there, but I, I, I just, it's saving me a lot of money
cuz I haven't bought anything new for a really long time.
Yeah. It's been a struggle with
certain items, like just not, I've mentioned them before, the
mugs that they're doing for DVC members now that they don't have
every resort. So it's like I, I just don't
understand it. Like a good, good idea but
executed poorly or any new shirt that comes out that's exclusive
to DVC or something like that. Great idea, but you only made
two mediums and so. Exactly and Amy was talking
about this with run Disney and how the Expo sells out of
everything in the first two hours and most of the people
buying them aren't even racing. Like she is on a rant right now
about you should have to show your bib to buy anything for at
least the first two days, then if they want to open it up at
the end. But why are they only buying 3
smalls and 163XS for everything that they do?
You know what I mean? Like clearly they're selling
because they're out of them. So why aren't they adjusting
those numbers? And that goes across almost all
merch. And on top of that, why in oh,
I've got, you've got me going now I need to come back down to
earth. I'm just going to end.
With it. I know, right?
I just, I, I don't. We are all big Roosevelt's fans
here. We were so excited that they
started selling Roosevelt's in the park and it's the same four
that they started with. It's the Tiki Room, the Star
Wars one, the Mickey one and Mansion.
One, you know what I mean?
Like we will buy them, just make them make more.
Put them in the. Park make more make.
A make a Disney Vacation Club Roosevelt's.
That would be, Oh yeah, sell. And make.
One size resorts. Disney Cruise Line, Roosevelt's.
That would be cool like. All all.
Of those more. More ride, you know, attraction
ones. I.
Have bought more Disney Roosevelt shirts at Bucky's than
I have at the Disney Parks. Go.
Bucky's. I am convinced it's not the same
material and I've heard other people have said it, that the
ones that they sell in the parks are slightly different material
after you wash them. So be warned.
Yeah, that's. Like Spirit Jersey, they make
like the lighter there's definitely.
Different. They're not all equal.
Yeah. And some just suck.
That's weird. Tell us how you really feel.
I'm wearing a. Spirit Jersey right now, I
thought. You were wearing a spirit
jersey. Well, and there's.
One last one that I had on my list that I just wanted to get
to and it, it resonates recently with the announcements that
we've heard about Villains Land. And it more than ever, it's just
believe in your Imagineering department or think that.
And I hope that we're headed in a direction where they're
believing in Imagineering yet again and allowing them to be
creative in the ways that they want to be creative.
And I hope that Imagineering gets that message also, because
I think that's also part of the problem.
They've been so scared to really imagine as of late that, you
know, they're they're so used to their budget being slashed.
You know, one of the worst things, you know, that that has
happened, you know, to Disney parks in recent history, the
Epcot reimagining, which we lost more than we gained, you know,
and it's because half the stuff got slashed from that that and
yes, there's some rightful reasons why it did, but why
haven't we come back around to them?
Why, why did we make a big public to do and say that the
reimagining was complete of the place that Walt Disney World
never wanted to be complete, but we're completed for now.
Just such a bold statement. You know, let the imagineers do
what they do best and believe in their work quality.
Believe it when they can maybe create something that isn't
fully IP based and that yet could become an amazing IP in
the future. Look at Pirates of the
Caribbean. You know, that that is such a
big IP now, but it wasn't originally.
It was just a ride. And these rides can become your
biggest IPS. So let them use their
imagination and create something new, you know, But instead we're
going to get, you know, The Hoppers Lizard coaster, I'm
pretty sure within the next two years.
Kudos to Hoppers. That was a great original film,
you know, and and you know, they knocked that out of the park.
Best thing Pixar has done probably in the past 10 years,
maybe, I don't know. But it deserves a ride.
But equally, equally speaking, you know, let's do something
just, you know, take a chance. What is there to lose?
You know, Yeah. And I'm just going to echo that
by saying, OK, if if you want to be the luxury brand, you know,
and if you want to cater to the rich with $430 a day fast passes
and you've only built the luxury resorts in the last 20 years,
when was the last time they built a value resort?
It was art of animation, and it's not even really a value
resort. You know, when you look at the
prices, if you're going to do that, and if that's the
direction you want to go, then you have to make sure the rides
that you have are updated and fixed.
In addition to building what's new.
Like Paul was saying, which we absolutely need, If I'm spending
$250 a day, $300 a day on park tickets and fast passes and
dining, Kylo Ren should work every single time.
And their Yeti and well, we shouldn't go about the Yeti
because we know that story, but the the amount of stuff that
just it was always like the the B roll that the the backup plan
because this animatronic was broke.
The the guy at the pre show in Millennium Falcon and they still
haven't fixed the ball at the Indiana Jones show.
And even the Indiana Jones show is hit or miss as to which
version you're going to get. If you're going to charge me
that much money, I expect everything to be working.
Now, I realize that things have break and it's out of their
control, but it shouldn't be broken for three or four days in
a row in my opinion. I don't know.
I just, I, we know that they have guys that are working round
the clock. My one of my best friends in the
world that works at Hollywood studios.
That stuff is easy to manage, I feel like.
And if you're going to charge that kind of money, you
shouldn't have to default to the backup plan every single day
when. When I played Roller Coaster
Tycoon as a kid, my mechanics were fixing rides within an hour
of them going down. Absolutely.
There was no vomit on my pathways and there was no rides
weren't broken. Absolutely.
Well, thanks for hanging in with us everyone as we ranted and
raved and the curmudgeon just kept on going throughout the
past hour. Do you have any sunshine or
roses you want us to end with? Any happy thoughts?
I'm going to eat a pizza after we're done recording, you got?
Two hours to go before you can do that.
We will be coming back to you next week with our best changes
to Disney Parks over the years. But until then, that'll do it
for this week's episode of the DVC Show.
We will see you next Monday. Amy, are you going to have
several pieces of pizza or a few?
Pieces of pizza. That just depends on who you
are. You do.
I guess.