1 00:00:00,120 --> 00:00:04,640 We are free to call and we will help anyone who calls in one way 2 00:00:04,640 --> 00:00:07,320 or another. A lot of fire departments think 3 00:00:07,320 --> 00:00:11,440 that they have to be subscribers and we are completely free for 4 00:00:11,440 --> 00:00:13,200 all. First responders will help 5 00:00:13,360 --> 00:00:16,160 anyone who calls, even if it's not a company that is registered 6 00:00:16,160 --> 00:00:17,800 with us. Don't do everything we can to 7 00:00:17,800 --> 00:00:20,640 support them. Welcome to the Environmental 8 00:00:20,640 --> 00:00:23,600 Transformation Podcast, where we bring you interviews with 9 00:00:23,600 --> 00:00:26,240 industry leaders, climate champions, sustainability 10 00:00:26,240 --> 00:00:30,040 practitioners, EHS and hazmat professionals making an impact 11 00:00:30,040 --> 00:00:33,120 in their businesses today. Each leader solving complex 12 00:00:33,120 --> 00:00:35,880 challenges and delivering solutions within their areas of 13 00:00:35,880 --> 00:00:38,680 expertise. I'm your host, Sean Grady, and 14 00:00:38,680 --> 00:00:41,920 thanks for joining us today. Before we jump in, make sure to 15 00:00:41,920 --> 00:00:44,800 follow us on your devices and visit my website at 16 00:00:45,000 --> 00:00:50,000 www.seankgrady.com and sign up for our newsletter and e-mail 17 00:00:50,000 --> 00:00:52,000 announcements. Now let's get started. 18 00:00:52,080 --> 00:00:54,880 Welcome to the Environmental Transformation Podcast. 19 00:00:55,160 --> 00:00:58,200 I'm your host, Sean Grady, and today's guest is Kevin Lobezzo. 20 00:00:58,520 --> 00:01:03,600 Kevin is with Chemtrak. And today, we are going to dive 21 00:01:03,600 --> 00:01:06,560 into the part of the chemical world that's most people never 22 00:01:06,560 --> 00:01:09,520 see, but every responder depends on. 23 00:01:10,080 --> 00:01:13,960 Chemtrack has been the backbone of global chemical emergency 24 00:01:13,960 --> 00:01:17,000 communication for more than 50 years, connecting firefighters, 25 00:01:17,000 --> 00:01:21,600 law enforcement, medical teams, and industry experts in the 26 00:01:21,600 --> 00:01:24,800 moments when accurate information matters most. 27 00:01:25,320 --> 00:01:27,520 In this episode, we're going to go beyond the basics. 28 00:01:27,520 --> 00:01:30,720 We're going to explore how Chemtrack Emergency Operation 29 00:01:30,720 --> 00:01:34,920 Center processes complex incidents and how they integrate 30 00:01:34,920 --> 00:01:38,560 with regulatory frameworks like 49 CFR and international 31 00:01:38,560 --> 00:01:41,440 transport codes. We're really excited to bring 32 00:01:41,440 --> 00:01:45,000 Kevin on the show and dive into Chemtrak and all the services 33 00:01:45,000 --> 00:01:46,840 they offer. So welcome to the show, Kevin. 34 00:01:46,840 --> 00:01:48,600 Thanks. Very much, Sean. 35 00:01:49,120 --> 00:01:51,840 And before we get started, just have to do a quick disclaimer 36 00:01:51,840 --> 00:01:54,880 that The opinions expressed in today's podcast are my own and 37 00:01:54,880 --> 00:01:57,280 not the opinions of Chemtrak or the American Chemistry Council. 38 00:01:58,880 --> 00:02:01,240 All right. Well, Kevin, there you go. 39 00:02:01,520 --> 00:02:04,800 What do you think is the most misunderstood part of Chemtraq's 40 00:02:04,800 --> 00:02:10,199 role in global chemistry safety? And why do you think that 41 00:02:10,199 --> 00:02:13,880 misconception persists? That's a great question. 42 00:02:13,960 --> 00:02:17,320 Chemtraq has changed a lot over the years and I think a lot of 43 00:02:17,320 --> 00:02:20,960 folks used to the Chemtraq of 20-30 years ago where we were 44 00:02:20,960 --> 00:02:23,760 very US focused with a little bit on Canada and Mexico. 45 00:02:24,280 --> 00:02:27,840 And you know, we were a source that you would call for expert 46 00:02:27,840 --> 00:02:29,960 information for a lot of safety data sheets. 47 00:02:30,440 --> 00:02:33,920 And you know, we're, we're no longer just the US, you know, 48 00:02:33,960 --> 00:02:38,000 Canada, Mexico, North America, we operate worldwide. 49 00:02:38,320 --> 00:02:41,400 We have emergency contacts for chemical companies all over the 50 00:02:41,400 --> 00:02:45,360 world. And you know we are we are free 51 00:02:45,360 --> 00:02:49,840 to call and we will help anyone who calls in one way or another. 52 00:02:50,360 --> 00:02:53,960 A lot of fire departments think that they have to be subscribers 53 00:02:54,360 --> 00:02:58,840 or that there's a fee associated and they're unsure of what they 54 00:02:58,840 --> 00:03:01,200 will get. And we are completely free for 55 00:03:01,200 --> 00:03:03,160 all. First responders will help 56 00:03:03,280 --> 00:03:06,080 anyone who calls, even if it's not a company that is registered 57 00:03:06,080 --> 00:03:08,040 with us. Don't do everything we can to 58 00:03:08,040 --> 00:03:10,680 support them. Well, that's great to know. 59 00:03:10,680 --> 00:03:13,280 I mean, that that's an interesting piece of information 60 00:03:13,280 --> 00:03:14,840 that I didn't, I wasn't aware of. 61 00:03:15,120 --> 00:03:18,360 It's it's good to know that, you know, mercy responders can rely 62 00:03:18,360 --> 00:03:21,240 on, you know, somebody, you know, somebody in the cloud, 63 00:03:21,240 --> 00:03:22,440 right? That's going to help them 64 00:03:22,720 --> 00:03:25,080 understand maybe what's really going on, right? 65 00:03:27,080 --> 00:03:29,400 Yeah. And you know, we're, we're in a 66 00:03:29,400 --> 00:03:31,280 nice comfortable office. You know, we're not out there in 67 00:03:31,280 --> 00:03:35,560 the field where there is noise and weather and radios to pay 68 00:03:35,560 --> 00:03:39,400 attention to calling us and helping, you know, letting us 69 00:03:39,400 --> 00:03:44,240 help with some of that research and reaching out to experts in 70 00:03:44,240 --> 00:03:48,200 a, a lower stress environment where we're not paying attention 71 00:03:48,200 --> 00:03:50,920 to 100 things at once. You know, we can really be a a 72 00:03:50,920 --> 00:03:53,240 tool in the toolbox of any incident commander that's on a 73 00:03:53,240 --> 00:03:57,000 hazard materials incident, at least to paying ideas off of if 74 00:03:57,000 --> 00:03:58,680 not to help with decision support. 75 00:03:59,080 --> 00:04:03,400 So, so the misunderstood part is you guys offer a free service to 76 00:04:03,440 --> 00:04:08,080 to 1st responders who need help. Now if we could though, you 77 00:04:08,080 --> 00:04:11,440 know, let's segue a little bit into the fee structure or the 78 00:04:11,440 --> 00:04:14,880 fee aspect of your service because there are people who pay 79 00:04:14,880 --> 00:04:17,519 you for the use of your service. Maybe you can talk a little bit 80 00:04:17,519 --> 00:04:20,399 about what that looks like and how that how that works, you 81 00:04:20,399 --> 00:04:21,640 know for you guys and your customers. 82 00:04:22,000 --> 00:04:23,000 Yeah. I mean, it's pretty, pretty 83 00:04:23,000 --> 00:04:25,000 simple. You know, companies use our 84 00:04:25,000 --> 00:04:28,240 phone number for, you know, the emergency contact and safety 85 00:04:28,240 --> 00:04:31,520 data sheets to satisfy the requirement for an ERI provider 86 00:04:31,520 --> 00:04:34,480 on shipping papers. And, you know, somebody wants to 87 00:04:34,480 --> 00:04:37,080 use our phone number and once you use our service for that 88 00:04:37,080 --> 00:04:40,000 purpose, you know, there there is a fee associated with that to 89 00:04:40,000 --> 00:04:42,000 cover, you know, maintenance of accounts and things like that. 90 00:04:42,040 --> 00:04:44,680 If someone is using our phone number on shipping papers, the 91 00:04:44,680 --> 00:04:47,120 understanding is that, you know, we know they're doing it and 92 00:04:47,120 --> 00:04:49,880 they communicate that to us. And, you know, we have the 93 00:04:49,880 --> 00:04:53,000 information we need to assess if there is an emergency involving 94 00:04:53,000 --> 00:04:57,160 their shipment or their product. So say you've got a client who 95 00:04:57,520 --> 00:05:01,040 maybe they are a customer, but they forgot to tell you that 96 00:05:01,040 --> 00:05:03,760 they're shipping some hazardous materials and then they're, you 97 00:05:03,760 --> 00:05:06,840 know, an accident happens. What what's the process? 98 00:05:06,840 --> 00:05:08,720 How does that work? Then at that point you just go 99 00:05:08,720 --> 00:05:13,000 kind of go into fact finding mode, you know what are the 100 00:05:13,280 --> 00:05:16,840 maybe the chemicals of concern that are are known and then how 101 00:05:16,840 --> 00:05:18,560 to handle it. You don't, even though you don't 102 00:05:18,560 --> 00:05:21,360 know that it actual the shipment took place. 103 00:05:21,720 --> 00:05:23,600 Yeah. And, you know, it's not usually 104 00:05:23,600 --> 00:05:25,400 somebody that's that's, you know, using our phone number. 105 00:05:25,400 --> 00:05:27,200 He's forgotten to tell us. You know, our phone number has 106 00:05:27,200 --> 00:05:30,320 been around for so long that companies have come and gone. 107 00:05:30,600 --> 00:05:33,440 There have been mergers, acquisitions, sales, 108 00:05:33,440 --> 00:05:36,840 bankruptcies, reorganizations, and, you know, maybe they 109 00:05:36,840 --> 00:05:41,040 decided to take that in house and have their own phone number 110 00:05:41,040 --> 00:05:45,400 on there or go to somebody else. And we're still going to try and 111 00:05:45,400 --> 00:05:48,440 assist the best we can. You know, during the day it's a 112 00:05:48,440 --> 00:05:51,080 lot easier, you know, during the work week because we can try and 113 00:05:51,080 --> 00:05:53,280 find that company's phone number. 114 00:05:53,280 --> 00:05:55,720 If we can't solve the problem, reach out to them and say, hey, 115 00:05:55,720 --> 00:05:57,640 you've got a truck flipped over on the highway. 116 00:05:58,080 --> 00:06:01,240 I've got a Fire Chief on the line that needs help and 117 00:06:01,240 --> 00:06:03,400 assistance and we don't have your company information 118 00:06:03,400 --> 00:06:06,040 anymore. Or it could be, you know, I 119 00:06:06,040 --> 00:06:09,280 think 11 good example. And one aspect I like of doing 120 00:06:09,280 --> 00:06:12,640 this job, what really kept me here is doing some detective 121 00:06:12,640 --> 00:06:16,360 work right where, you know, we had an incident at a an old 122 00:06:16,360 --> 00:06:21,160 oilfield site and the only thing that was there was a rusty sign 123 00:06:21,160 --> 00:06:24,160 that said the company name and Chemtraq and our phone number on 124 00:06:24,160 --> 00:06:25,120 it. And this place had been 125 00:06:25,120 --> 00:06:29,400 abandoned for abandoned but not active for some time. 126 00:06:29,800 --> 00:06:32,880 And the company name on there was no longer a registrant. 127 00:06:32,920 --> 00:06:35,440 They weren't registered with us. They weren't recognized being a 128 00:06:35,440 --> 00:06:38,440 registrant. And we were able to use publicly 129 00:06:38,440 --> 00:06:41,880 available information to trace where that company went, that 130 00:06:41,880 --> 00:06:44,840 they were bought by one company. Then that company was bought and 131 00:06:44,840 --> 00:06:48,280 that company was bought down to where we were able to find a 132 00:06:48,280 --> 00:06:49,880 company that was registered with us. 133 00:06:49,920 --> 00:06:52,560 And we called them and the first emergency contacts said, oh, 134 00:06:52,560 --> 00:06:53,840 yeah, I know exactly where that is. 135 00:06:53,920 --> 00:06:57,080 What can I do for you? So we're, we're still going to 136 00:06:57,080 --> 00:06:59,480 try and help, you know, we're going to do whatever we can. 137 00:06:59,520 --> 00:07:02,880 It it's a little more difficult if it's after hours on a 138 00:07:02,880 --> 00:07:07,040 holiday, on a weekend that because we might not be able to 139 00:07:07,040 --> 00:07:09,560 find emergency contact information for that company. 140 00:07:09,560 --> 00:07:13,280 You know, they may have stopped shipping hazardous materials or, 141 00:07:13,600 --> 00:07:15,960 you know, their safety data sheets may not be publicly 142 00:07:15,960 --> 00:07:19,200 available in a way that we can get to and see who their contact 143 00:07:19,200 --> 00:07:21,360 is. So, you know, at that point we 144 00:07:21,360 --> 00:07:24,280 will we'll engage whatever resources we have available to 145 00:07:24,280 --> 00:07:27,480 try and solve that problem to the best of our ability. 146 00:07:27,480 --> 00:07:30,280 And then during normal business hours follow up again to say, 147 00:07:30,280 --> 00:07:32,920 hey, you know, we help these guys out. 148 00:07:33,000 --> 00:07:36,080 This is what it is. And if it is a situation where 149 00:07:36,080 --> 00:07:38,120 someone's using our phone number and maybe they shouldn't be 150 00:07:38,120 --> 00:07:42,880 using it, we'll again, we'll do what we can and then our sales 151 00:07:42,880 --> 00:07:45,120 team will reach out to that company during the week and say, 152 00:07:45,240 --> 00:07:47,440 hey, FYI, we got this call, let's talk about it. 153 00:07:47,760 --> 00:07:50,640 I think we need to get you under contract because you're using 154 00:07:50,640 --> 00:07:52,640 our number, right? Yeah, right, right. 155 00:07:52,640 --> 00:07:56,440 Well, okay, so Chemtrax been around since 1971. 156 00:07:56,640 --> 00:07:59,880 How is the nature of chemical emergencies, you know, changed 157 00:07:59,880 --> 00:08:03,600 over the decades, you know, and how's Chemtrac adapted to the 158 00:08:03,600 --> 00:08:06,440 changes over the time? Yeah, it's changed a lot. 159 00:08:06,440 --> 00:08:09,720 Even even in my, you know, 18 odd years here, there's been a 160 00:08:09,720 --> 00:08:12,240 noticeable change in the types of phone calls we get, the 161 00:08:12,240 --> 00:08:14,080 problems that responders are facing. 162 00:08:14,640 --> 00:08:18,080 When we first started, we were 4 responders. 163 00:08:18,080 --> 00:08:21,880 That was who we served. There weren't nearly as many 164 00:08:21,880 --> 00:08:24,880 people on duty, and the incidents you got tended to be 165 00:08:24,880 --> 00:08:28,040 more complicated because there were not the available resources 166 00:08:28,040 --> 00:08:30,400 back in the 1970s, Nineteen 80s and 90s. 167 00:08:30,920 --> 00:08:32,640 So you had to do a lot more legwork. 168 00:08:32,679 --> 00:08:35,760 You know, they had binders of safety data sheets they had to 169 00:08:35,760 --> 00:08:38,039 go through. You're flipping through the IO 170 00:08:38,039 --> 00:08:41,080 SH book and the erg and then yeah, you know. 171 00:08:41,400 --> 00:08:44,039 It was the paper world. And now those resources are 172 00:08:44,039 --> 00:08:47,800 available to everybody. And after 911, a lot of money 173 00:08:47,800 --> 00:08:50,960 got poured into fire departments and police departments and 174 00:08:50,960 --> 00:08:53,280 Emergency Management. You know, those folks became 175 00:08:53,280 --> 00:08:56,360 much more experienced in the basics of hazardous materials 176 00:08:56,360 --> 00:08:58,080 response. You know, I'll, I'll never 177 00:08:58,080 --> 00:09:01,360 forget within the first year or two I was here, I had an 178 00:09:01,360 --> 00:09:05,120 incident where there was a drum behind a bank and it had a label 179 00:09:05,120 --> 00:09:08,000 on it with a chemical name and it was a jar. 180 00:09:08,040 --> 00:09:10,760 And I was talking to a guy that was riding the back step, 181 00:09:10,840 --> 00:09:13,440 probably a newer guy. And I said, well, I can't tell 182 00:09:13,440 --> 00:09:16,160 you what's in there. The drum is open the labels, 183 00:09:16,160 --> 00:09:18,160 probably it could match what's in there. 184 00:09:18,240 --> 00:09:19,600 It might not match what's in there. 185 00:09:20,080 --> 00:09:21,920 And I said, use guide 111 from the erg. 186 00:09:21,920 --> 00:09:23,840 And he said guide 111. What's that? 187 00:09:24,640 --> 00:09:27,120 And you know, we, we don't get that anymore. 188 00:09:27,160 --> 00:09:30,520 Most fire departments, they have at least awareness of OP, not 189 00:09:30,520 --> 00:09:33,560 OPS and technician. So when they're calling us, 190 00:09:33,560 --> 00:09:36,440 they're not calling with what I would I would consider a simple 191 00:09:36,440 --> 00:09:39,880 problem. They're calling with a plan and 192 00:09:39,880 --> 00:09:42,520 they want a second or third source or they want to talk to 193 00:09:42,520 --> 00:09:45,800 an expert to say your plan is good or to confirm what they 194 00:09:45,800 --> 00:09:47,880 learned. Or they have something that's 195 00:09:47,880 --> 00:09:51,760 just complicated that they can't deal without the field. 196 00:09:52,240 --> 00:09:55,560 And we're kind of missing that middle now. 197 00:09:55,720 --> 00:09:58,120 You know, we still get the occasional call from someone who 198 00:09:58,440 --> 00:10:00,960 just doesn't have a whole lot of knowledge and response, but 199 00:10:00,960 --> 00:10:02,440 that's more rare. It's usually these more 200 00:10:02,440 --> 00:10:05,880 complicated ones where it's a reaction between multiple 201 00:10:05,880 --> 00:10:08,640 chemicals or it's a large spill, or it's environmental 202 00:10:08,640 --> 00:10:11,640 contamination. It's in a sore and they want to 203 00:10:11,640 --> 00:10:15,120 know what to do about it. It's not as simple as OK well 204 00:10:15,120 --> 00:10:18,120 get to a safe distance, dam and dyke with dirt or absorbent, 205 00:10:18,120 --> 00:10:20,200 whatever you have around and then wait for the hazmat team to 206 00:10:20,200 --> 00:10:23,480 get there. I think of the maturity of the 207 00:10:23,480 --> 00:10:26,360 industry and you know, all the training requirements and 208 00:10:26,360 --> 00:10:30,920 expectations of fire departments and, and all the, like I said 209 00:10:30,920 --> 00:10:34,200 like either through FEMZA, through, you know, all the other 210 00:10:34,600 --> 00:10:38,200 dot training requirements, I mean, they've had to actually 211 00:10:38,320 --> 00:10:42,000 spend a significant amount of time and effort preparing their 212 00:10:42,000 --> 00:10:44,400 staff to, to be in compliance with these requirements. 213 00:10:44,400 --> 00:10:46,840 So I think, you know, maturity over the past 20 years with the 214 00:10:46,840 --> 00:10:50,080 regulation has kind of helped. I think you and this whole, I 215 00:10:50,080 --> 00:10:53,120 think seeing the, the industry respond, which is good, right? 216 00:10:53,120 --> 00:10:54,680 I mean, that's what it's supposed to do, right? 217 00:10:55,360 --> 00:10:58,160 And you know, even with Hascom, you know, when the safety data 218 00:10:58,160 --> 00:11:01,120 sheet standards got raised, a lot of safety data sheets when I 219 00:11:01,120 --> 00:11:02,600 started that were still real basic. 220 00:11:02,600 --> 00:11:05,840 It was 2 pages. Yeah, the GHS was like it was 221 00:11:05,840 --> 00:11:08,720 seemed like a very slow roll out for a bit too and you know, 222 00:11:09,080 --> 00:11:10,320 right. Yeah. 223 00:11:10,320 --> 00:11:12,560 And you know, the safety data sheets that came out of that, 224 00:11:12,560 --> 00:11:16,000 that were in compliance with GHS are way better than they used to 225 00:11:16,000 --> 00:11:18,520 be, way more useful. There's a lot of a great 226 00:11:18,520 --> 00:11:20,680 information on there that's that's helped us be more 227 00:11:20,680 --> 00:11:23,240 effective. And you know, it's, it's helped 228 00:11:23,240 --> 00:11:25,000 fire parts be more effective as well. 229 00:11:25,000 --> 00:11:27,720 They can pull a safety data sheet up on their, their laptop 230 00:11:27,720 --> 00:11:31,480 in the field now or on a cell phone and you know, they're, 231 00:11:31,520 --> 00:11:33,520 they have that access now. If they if they know what 232 00:11:33,520 --> 00:11:36,040 they're looking at, it can be a very useful talk tool. 233 00:11:36,040 --> 00:11:39,720 Well, yeah, I mean, you know, most data safety SDSS weren't 234 00:11:39,720 --> 00:11:42,000 really available online for many, many years. 235 00:11:42,000 --> 00:11:44,440 I mean, and it's just as this kind of a new thing. 236 00:11:44,440 --> 00:11:47,560 I mean, within the past say, what, 10 years we've had online 237 00:11:47,560 --> 00:11:49,800 SDS. So yeah, it's a big deal, right? 238 00:11:50,240 --> 00:11:52,280 Yeah, and a lot of companies have seen the value in putting 239 00:11:52,280 --> 00:11:54,320 their safety data sheets out there, you know, that are 240 00:11:54,320 --> 00:11:56,360 publicly available. They're not all behind a 241 00:11:56,360 --> 00:12:00,000 password now, right? So that's you know that they're, 242 00:12:00,000 --> 00:12:01,600 they're, they're positives and negatives to that. 243 00:12:01,600 --> 00:12:03,840 It's, you know, more information is always a good thing, but you 244 00:12:03,840 --> 00:12:06,200 have to know how to understand and and interpret the 245 00:12:06,200 --> 00:12:09,960 information that you're reading or you know you might not have 246 00:12:10,320 --> 00:12:13,440 as effective of a response. Well, walk us through if you 247 00:12:13,440 --> 00:12:17,240 could a little bit like you know what actually happens inside, 248 00:12:17,640 --> 00:12:20,040 you know the emergency operations center when you guys 249 00:12:20,040 --> 00:12:23,520 get a call and it comes in, you know what, what, what, what does 250 00:12:23,520 --> 00:12:25,760 the first min or two look like for you guys? 251 00:12:26,160 --> 00:12:28,080 Yeah. So, so we want to ensure the 252 00:12:28,080 --> 00:12:30,280 safety of the caller and those around them, right. 253 00:12:30,280 --> 00:12:32,240 Our first priority is, is life safety. 254 00:12:32,560 --> 00:12:36,400 So we're going to ask questions to determine what's going on, 255 00:12:36,520 --> 00:12:39,320 who is the caller, what is their level of experience and 256 00:12:39,320 --> 00:12:43,040 capability, where is the incident and what is involved 257 00:12:43,120 --> 00:12:45,880 and what quantity, what's the circumstance of the release. 258 00:12:46,280 --> 00:12:48,960 You know, the information and decision support that we give 259 00:12:48,960 --> 00:12:51,960 for a one gallon pail of paint is going to be a lot different 260 00:12:52,040 --> 00:12:55,640 from a tank car of chlorine. So we want to very quickly 261 00:12:55,640 --> 00:12:58,960 triage that call and get the basic information we need to be 262 00:12:58,960 --> 00:13:01,640 successful. So we can decide, OK, well this 263 00:13:01,640 --> 00:13:05,520 is not a time critical incident. We can spend more time gathering 264 00:13:05,520 --> 00:13:08,200 information, you know, the nitty gritty of it. 265 00:13:08,240 --> 00:13:11,280 You know, if we need to figure out a shipping location or if we 266 00:13:11,280 --> 00:13:15,120 need shipping paper information or if it's a very clear, OK, 267 00:13:15,200 --> 00:13:17,000 let's look at the isolation distances. 268 00:13:17,000 --> 00:13:21,160 Let's get you a safe place first, and then we can talk 269 00:13:21,160 --> 00:13:24,360 about what to do next. That's especially important with 270 00:13:24,360 --> 00:13:26,920 untrained folks. You know, we're not just for 271 00:13:26,920 --> 00:13:29,040 fire departments. We get calls from truck drivers 272 00:13:29,040 --> 00:13:33,360 and train masters, conductors, you know, folks on ships at sea 273 00:13:33,360 --> 00:13:36,320 and intercoastal waterways and private citizens that say, hey, 274 00:13:36,320 --> 00:13:38,680 there's this truck parked outside of my hotel and there's 275 00:13:38,680 --> 00:13:41,560 a gas coming out of it. Or this tank car has been behind 276 00:13:41,560 --> 00:13:44,040 my house for a couple of days and now there's something coming 277 00:13:44,040 --> 00:13:46,720 out of it. You know, we need to take that 278 00:13:46,720 --> 00:13:49,720 level of experience and capability into account and get 279 00:13:49,720 --> 00:13:52,560 that person away. We still use the ERG for that. 280 00:13:52,880 --> 00:13:55,160 You know, the ERG is a great tool for the 1st 10 or 15 281 00:13:55,160 --> 00:13:57,640 minutes of a response for getting away and getting safe. 282 00:13:58,160 --> 00:14:01,200 And you know, we, we really lean on that heavy. 283 00:14:01,640 --> 00:14:04,760 So, so for the listeners who may not be familiar with ERG, it's 284 00:14:04,760 --> 00:14:09,360 your emergency response guide. So it's a standard guy that has 285 00:14:09,600 --> 00:14:11,800 a lot of different response scenarios for different 286 00:14:11,800 --> 00:14:16,640 chemicals and it goes by number and it's a great resource for 287 00:14:17,200 --> 00:14:19,840 how to handle chemicals when they're spilled. 288 00:14:19,840 --> 00:14:23,120 So anyways, like what PPE to use, you know, what this issue 289 00:14:23,280 --> 00:14:25,720 should be and stuff like that. So just wanted to kind of 290 00:14:25,720 --> 00:14:29,040 interject there for some people because we, we can be very 291 00:14:29,040 --> 00:14:32,720 technical and there's a lot of layman folks that might listen 292 00:14:32,720 --> 00:14:35,480 that aren't into this aspect of the environmental field. 293 00:14:35,480 --> 00:14:38,320 They'll be like ERG, what are they talking about, right. 294 00:14:38,480 --> 00:14:40,160 So anyway, just thought I would interject there. 295 00:14:40,520 --> 00:14:41,880 And and that's a free tool as well. 296 00:14:41,880 --> 00:14:44,360 There's an app in the Apple App Store, I think Google Play as 297 00:14:44,360 --> 00:14:46,200 well. It can be downloaded from the 298 00:14:46,200 --> 00:14:49,040 fibs website as APDF. And it's always fun to, you 299 00:14:49,040 --> 00:14:51,480 know, when you're, when you're traveling around to look for 300 00:14:51,480 --> 00:14:54,240 placards. Yeah, hey, that's a 1268. 301 00:14:54,240 --> 00:14:56,320 What is that? You know, or Yeah. 302 00:14:57,440 --> 00:14:59,640 Yeah, I love that. I I like doing the same thing. 303 00:15:00,720 --> 00:15:01,920 It's good. Yeah. 304 00:15:02,440 --> 00:15:06,720 OK. So so you, you basically triage 305 00:15:06,720 --> 00:15:09,320 the situation by making sure that the people are safe before 306 00:15:09,320 --> 00:15:12,080 you really get into it. And then, you know, once you've 307 00:15:12,080 --> 00:15:15,200 identified what the chemical concern is that's being spilled, 308 00:15:15,200 --> 00:15:18,080 I mean, like, all right. Are you calling emergency 309 00:15:18,080 --> 00:15:20,440 response coordinators to get out to the site? 310 00:15:21,040 --> 00:15:24,360 Are you leveraging a network that you own or manage yourself 311 00:15:24,360 --> 00:15:27,040 that you know you're coordinating with partners? 312 00:15:27,040 --> 00:15:31,040 I mean, how does that part work? Or are you calling the the 313 00:15:31,040 --> 00:15:35,240 person's responder who has the contract with you, who they've 314 00:15:35,240 --> 00:15:37,560 already told you we want you to call these people if someone 315 00:15:37,560 --> 00:15:39,360 calls her, I mean, I don't know. How does this work for you on 316 00:15:39,360 --> 00:15:41,200 that side? Yeah, I mean it, it kind of runs 317 00:15:41,200 --> 00:15:43,960 cabin, you know, it depends on what that customer wants. 318 00:15:43,960 --> 00:15:46,080 You know, if it's a registered customer and they have that, 319 00:15:46,080 --> 00:15:48,720 then we'll work with that customer to facilitate 320 00:15:48,720 --> 00:15:50,200 communication. You know, we don't, we don't 321 00:15:50,200 --> 00:15:52,840 send anybody the incident scenes to do, you know, mitigation. 322 00:15:53,240 --> 00:15:57,720 You know, we do have an offering where, you know, we, we do 323 00:15:57,720 --> 00:16:01,240 assist in the lower 48 with a chemical response. 324 00:16:01,760 --> 00:16:04,760 Typically that's going to be, you know, an outside party that 325 00:16:04,760 --> 00:16:07,240 handles that. You know, we started doing our 326 00:16:07,240 --> 00:16:10,320 client remediation offering because we wanted to help with 327 00:16:10,360 --> 00:16:12,800 the start to finish of the incident instead of us getting 328 00:16:12,800 --> 00:16:15,680 the information and doing isolation and then getting 329 00:16:15,680 --> 00:16:18,200 details and then calling the registrant, telling the 330 00:16:18,200 --> 00:16:19,760 registrant, OK, well, this is what's going on. 331 00:16:19,760 --> 00:16:23,440 And they have to in turn call their contractor. 332 00:16:23,480 --> 00:16:27,080 And it's a lot of extra steps where you know, if someone is 333 00:16:27,080 --> 00:16:29,640 one of our, you know, companies that subscribes to our client 334 00:16:29,640 --> 00:16:32,960 remediation service, it really streamlines that, you know, 335 00:16:32,960 --> 00:16:34,800 we've already got the information on the incident, 336 00:16:34,800 --> 00:16:36,960 we've got the location, the material quantity, all that 337 00:16:36,960 --> 00:16:38,960 stuff. And we can engage with our 338 00:16:38,960 --> 00:16:41,480 partner and then. Move them out quickly. 339 00:16:42,280 --> 00:16:44,080 Yeah. So, you know, it's all about 340 00:16:44,080 --> 00:16:45,800 making sure the response is faster. 341 00:16:46,320 --> 00:16:48,720 You know, the the longer it takes to get somebody there to 342 00:16:48,720 --> 00:16:51,920 do mitigation, you know it has the potential to be worse. 343 00:16:52,400 --> 00:16:54,720 You're connecting with these responders with chemists, 344 00:16:54,720 --> 00:16:57,600 toxicologists, you know, in the manufacturers. 345 00:16:57,600 --> 00:17:00,680 How do you guys maintain this fast, always ready expert 346 00:17:00,680 --> 00:17:02,880 network? Yeah, it's complicated. 347 00:17:03,000 --> 00:17:05,680 We have a ton of contacts. You know, we have a ton of 348 00:17:05,680 --> 00:17:07,560 registrants, we have a ton of resources. 349 00:17:07,560 --> 00:17:11,319 So, you know, we do, we do have account management and we do 350 00:17:11,319 --> 00:17:14,680 have customer service staff that interfaces with our customers 351 00:17:15,160 --> 00:17:17,839 and, you know, make sure that contact information is up to 352 00:17:17,839 --> 00:17:20,560 date, instructions that they may have is up to date. 353 00:17:20,560 --> 00:17:23,760 And their safety data sheet database, whether or not we host 354 00:17:23,760 --> 00:17:26,680 that or not is up to date. You know, we don't want to be in 355 00:17:26,680 --> 00:17:30,840 a situation where we call someone who's retired or is no 356 00:17:30,840 --> 00:17:34,200 longer with the company or we don't have safety data sheets 357 00:17:34,200 --> 00:17:36,520 that are from the most recent year, something that's 10 years 358 00:17:36,520 --> 00:17:38,680 old. And it's, it's a big task. 359 00:17:38,760 --> 00:17:40,480 You know, it does take a lot of work with the level and the 360 00:17:40,480 --> 00:17:42,080 number of conference customers that we have. 361 00:17:42,080 --> 00:17:46,640 So, you know, we also, we also lean on them to give us updates 362 00:17:46,800 --> 00:17:48,800 as they happen so their accounts are accurate. 363 00:17:49,600 --> 00:17:54,640 But like, OK, so the type of staff that you maintain in your 364 00:17:54,640 --> 00:17:58,240 business, I mean, you know, what type of experience do you have? 365 00:17:58,240 --> 00:18:02,440 Like, you know, you say you've been there for 18 years, so 366 00:18:02,440 --> 00:18:05,320 you're a seasoned vet that's been around the block a bit and 367 00:18:05,320 --> 00:18:08,520 you've seen a lot of projects come through, you know, this 368 00:18:08,520 --> 00:18:13,160 type of response, high pressure at times scenario to quick 369 00:18:13,240 --> 00:18:16,360 think, think quick on your feet. Yeah, that takes a certain type 370 00:18:16,360 --> 00:18:19,000 of individual. How are you like maintaining or 371 00:18:19,000 --> 00:18:22,240 finding those to individuals or training the next generation up 372 00:18:22,240 --> 00:18:23,960 to talk a little bit about that if you could? 373 00:18:24,280 --> 00:18:29,040 Yeah, it's again, not easy. It's a unique job and it's 374 00:18:29,040 --> 00:18:31,400 always been unique. Nobody really does what we do 375 00:18:31,400 --> 00:18:34,680 the way that we do it. And, you know, we, we have a 376 00:18:34,680 --> 00:18:37,840 wide variety of backgrounds. I mean, I, I recently got a 377 00:18:37,840 --> 00:18:41,080 degree in environmental health and safety, but my first degree 378 00:18:41,080 --> 00:18:45,080 was in photography and I joined the fire service in Prince 379 00:18:45,080 --> 00:18:47,200 George's County because I wanted something to do that was a 380 00:18:47,200 --> 00:18:50,160 little exciting. And I learned about Chemtrac 381 00:18:50,280 --> 00:18:53,280 and, you know, was, was started working here while I was still a 382 00:18:53,280 --> 00:18:54,840 volunteer. So I had a first responder 383 00:18:54,840 --> 00:18:56,960 background. We have a few folks that are 384 00:18:56,960 --> 00:18:58,880 first responders. We have folks that were, you 385 00:18:58,880 --> 00:19:02,360 know, military CDRN guys. We have some folks that have 386 00:19:02,360 --> 00:19:05,080 more of a customer service background because that's also 387 00:19:05,080 --> 00:19:06,640 important. You know, the communication 388 00:19:06,640 --> 00:19:10,280 aspect of this job is it can be hard to teach, you know, de 389 00:19:10,280 --> 00:19:13,480 escalation and asking the same question 5 or 6 different ways. 390 00:19:13,480 --> 00:19:17,640 So we want a diverse staff that has a diverse, diverse kind of 391 00:19:17,640 --> 00:19:20,800 experience so we can all collaborate to figure out, you 392 00:19:20,800 --> 00:19:22,200 know, how do we talk to this person? 393 00:19:22,520 --> 00:19:24,680 How do we handle this incident the best? 394 00:19:25,240 --> 00:19:28,400 And you know, for the folks that we don't have internally that 395 00:19:28,400 --> 00:19:30,880 have that sort of experience, we always have outside parties we 396 00:19:30,880 --> 00:19:32,120 can reach out to. OK. 397 00:19:32,640 --> 00:19:34,840 So do you have like CI HS on staff? 398 00:19:36,120 --> 00:19:39,520 Nope, although my, my, my last professor was trying to convince 399 00:19:39,520 --> 00:19:40,920 me to go down that route. We'll see. 400 00:19:41,800 --> 00:19:45,120 We are right next door to AIHA, which is always fun to ping 401 00:19:45,120 --> 00:19:46,720 those folks and say, hey, how you doing today? 402 00:19:46,720 --> 00:19:48,480 What's going on in the industrial hygiene world? 403 00:19:48,960 --> 00:19:52,480 You know, I have my student CHMM and I'm working towards my full 404 00:19:52,480 --> 00:19:55,200 CHMM. Well, good, you know you should 405 00:19:55,200 --> 00:19:57,000 get it. I'll be a sponsor if you need 406 00:19:57,000 --> 00:19:59,080 somebody because I'm a master level CHMM. 407 00:19:59,080 --> 00:20:01,080 So it'd be great, you know, it's it's. 408 00:20:02,240 --> 00:20:05,920 You know, we have another guy that's also a CHMM and eh, and S 409 00:20:05,920 --> 00:20:08,560 plugs into what we do obviously with, you know, safety data 410 00:20:08,560 --> 00:20:10,640 sheets and response. Like, you know, you have to know 411 00:20:10,640 --> 00:20:12,240 that stuff if you're working in the EHS. 412 00:20:12,800 --> 00:20:15,880 But you know, having more people in that field is something that 413 00:20:15,880 --> 00:20:18,360 we're looking at as well because it's another type of experience 414 00:20:18,880 --> 00:20:21,840 and I can't be the only guy that has background. 415 00:20:22,000 --> 00:20:25,240 Yeah, you need more people. So yeah, I mean, absolutely. 416 00:20:25,240 --> 00:20:28,000 Hello ET Nation, I want to thank you for listening to the 417 00:20:28,000 --> 00:20:29,520 podcast. If you're enjoying the 418 00:20:29,520 --> 00:20:32,400 interviews we bring you, consider supporting the program 419 00:20:32,400 --> 00:20:36,360 by visiting my website at seankgrady.com and buy me a cup 420 00:20:36,360 --> 00:20:38,480 of coffee. Proceeds will go towards helping 421 00:20:38,480 --> 00:20:41,880 me continue producing timely content and offset production 422 00:20:41,880 --> 00:20:44,800 costs. I'd also like to take a moment 423 00:20:44,800 --> 00:20:47,320 and recognize a few of our sponsors of the show who have 424 00:20:47,320 --> 00:20:50,360 been amazing partners and our ET Nation legends. 425 00:20:50,920 --> 00:20:53,560 If you're looking for a drilling and environmental contracting 426 00:20:53,560 --> 00:20:56,760 firm to help you delineate the extended contamination at your 427 00:20:56,760 --> 00:21:00,040 site and look no further than Cascade Environmental. 428 00:21:00,560 --> 00:21:04,440 Cascade has over 37 offices across the country and offers a 429 00:21:04,440 --> 00:21:07,600 huge range of environmental and geotechnical drilling, site 430 00:21:07,600 --> 00:21:10,280 characterization and remediation services. 431 00:21:10,640 --> 00:21:13,840 With their huge fleet of equipment nationwide coverage, 432 00:21:14,120 --> 00:21:17,800 Cascade is a great choice to support your environmental and 433 00:21:17,800 --> 00:21:20,680 infrastructure needs. To learn more, check out their 434 00:21:20,680 --> 00:21:26,760 website at cascade-env.com. That's cascade-env.com. 435 00:21:26,920 --> 00:21:29,400 Hey, are you looking for an equipment rental company to help 436 00:21:29,400 --> 00:21:32,920 you with your next wastewater remediation or waste management 437 00:21:32,920 --> 00:21:35,880 project? E Tank is the only environmental 438 00:21:35,880 --> 00:21:39,640 equipment rental company in the industry that offers 100% 439 00:21:39,640 --> 00:21:43,480 guaranteed certified clean temporary liquid storage tanks 440 00:21:43,680 --> 00:21:47,520 at no additional cost. This protocol gives Peace of 441 00:21:47,520 --> 00:21:51,000 Mind for the previous customer by limiting their downstream 442 00:21:51,000 --> 00:21:54,800 liability as well as the future customer by preventing any cross 443 00:21:54,800 --> 00:21:57,840 contamination for all of their rental tanks. 444 00:21:58,400 --> 00:22:02,880 E Tank also runs a one-of-a-kind complete maintenance program for 445 00:22:02,880 --> 00:22:05,760 all rental items including liquid tight roll off 446 00:22:05,760 --> 00:22:10,600 containers, fluid transfer pumps and filtration items. 447 00:22:11,000 --> 00:22:13,760 The next time you are presented with an environmental challenge, 448 00:22:13,760 --> 00:22:17,280 call E Tank to come up with the solution for your problem. 449 00:22:18,120 --> 00:22:20,560 I want to thank one of our sponsors, Waste Link. 450 00:22:20,680 --> 00:22:24,360 Waste Link is the all in one software platform transforming 451 00:22:24,360 --> 00:22:27,120 how environmental professionals manage waste, connecting 452 00:22:27,120 --> 00:22:31,080 generators and service providers and disposal facilities in a way 453 00:22:31,080 --> 00:22:34,240 that is simple, connected and transparent. 454 00:22:34,920 --> 00:22:38,200 Their platform helps streamline everything from waste profiling 455 00:22:38,200 --> 00:22:42,280 and routing to inventory management and billing, giving 456 00:22:42,280 --> 00:22:45,160 you the tools you need to operate more efficiently and 457 00:22:45,160 --> 00:22:47,800 reduce cost. Whether you're a generator 458 00:22:47,800 --> 00:22:52,040 looking for better options or a service provider seeking greater 459 00:22:52,040 --> 00:22:54,440 efficiency, Wastelink has you covered. 460 00:22:54,840 --> 00:22:57,440 If you're ready to take control of your waste management 461 00:22:57,440 --> 00:23:02,000 processes and optimize your business, visit wastelink.com to 462 00:23:02,000 --> 00:23:04,960 schedule a demo today. Well, OK. 463 00:23:04,960 --> 00:23:08,920 So you guys recently expanded into the incident documentation 464 00:23:08,920 --> 00:23:11,480 and remediation coordination. You were just touching a little 465 00:23:11,480 --> 00:23:14,280 bit about it, but what technical standards or report frameworks 466 00:23:14,280 --> 00:23:18,720 guides that process, especially when multiple agencies or or 467 00:23:18,720 --> 00:23:20,640 jurisdictions are involved, do you know? 468 00:23:21,040 --> 00:23:23,680 Yeah. So, you know, we, we act as a 469 00:23:23,680 --> 00:23:26,480 critical hub and facilitating response in that way, you know, 470 00:23:26,480 --> 00:23:29,000 with one call customer can report an incident, triage the 471 00:23:29,000 --> 00:23:33,040 situation and you know, dispatch remediation partner and you 472 00:23:33,040 --> 00:23:35,040 know, all reporting invoices saying that the customer is 473 00:23:35,040 --> 00:23:37,320 maintained through a single existing Chemtrak relationship. 474 00:23:37,320 --> 00:23:41,800 So everything's done at once. As the technical handling of 475 00:23:41,800 --> 00:23:45,160 remediation Chemtrak does rely on partners with expertise, 476 00:23:45,480 --> 00:23:46,480 right. We we want to head. 477 00:23:47,080 --> 00:23:49,240 So you've got a little bit of like you probably have a 478 00:23:49,240 --> 00:23:52,640 Consulting Group that you work with that's supported along with 479 00:23:52,640 --> 00:23:54,200 an emergency response group that does that. 480 00:23:54,200 --> 00:23:57,000 I mean, we do have folks. Internally do like crisis 481 00:23:57,000 --> 00:24:00,000 management, crisis solutions, you know, we, we work with those 482 00:24:00,000 --> 00:24:04,480 folks to have disaster planning, business continuity, stuff like 483 00:24:04,480 --> 00:24:05,560 that. So they're they're prepared 484 00:24:05,560 --> 00:24:07,400 before an incident happens. Yeah. 485 00:24:08,000 --> 00:24:10,800 And then they like the spill reporting, you know, that's a 486 00:24:10,920 --> 00:24:14,160 lot of state agencies are really concerned about, you know, if 487 00:24:14,160 --> 00:24:17,800 you spill more than 55 gallons of, you know, petroleum or other 488 00:24:17,800 --> 00:24:19,960 types of chemicals like that, now you're automatically, you 489 00:24:19,960 --> 00:24:23,200 don't have to call it into the state and then that creates an 490 00:24:23,200 --> 00:24:25,520 incident number. Now there's an investigation. 491 00:24:25,520 --> 00:24:28,360 Now you know you, so you're working with partners to help 492 00:24:28,360 --> 00:24:31,560 out with that aspect of a cleanup as it relates to the 493 00:24:31,560 --> 00:24:33,560 spill too. Is that kind of the extension of 494 00:24:33,560 --> 00:24:36,800 this remediation coordination? So we in the operation center we 495 00:24:36,800 --> 00:24:38,880 don't handle, we don't handle that there. 496 00:24:39,080 --> 00:24:41,760 Chemtrak does have an offering for 1500 reporting for 497 00:24:41,760 --> 00:24:44,960 transportation spills. But as far as the, you know, 498 00:24:45,080 --> 00:24:47,480 after incident if we're talking more like you know, rec rest 499 00:24:47,480 --> 00:24:50,960 stuff or state related programs, that's something the operation 500 00:24:50,960 --> 00:24:53,560 center does. We we would lean on our our 501 00:24:53,560 --> 00:24:55,480 industry partners for that. Gotcha. 502 00:24:55,520 --> 00:24:57,880 Right. So you guys play a major role in 503 00:24:57,880 --> 00:25:01,040 helping shippers comply with 49 CFR emergency response. 504 00:25:01,160 --> 00:25:03,480 You know, the telephone number requirement, you know, that's 505 00:25:03,480 --> 00:25:08,120 how I came across, you know, knowing what you guys do because 506 00:25:08,120 --> 00:25:10,440 we were like, well, we need a, we need someone who can, we can, 507 00:25:10,440 --> 00:25:13,920 you know, our somebody we could call because we don't want to be 508 00:25:13,920 --> 00:25:16,400 on call 24/7. So we're going to have Chemtrak 509 00:25:16,400 --> 00:25:20,440 do it or if our customer didn't want to do it, you know, so we, 510 00:25:20,520 --> 00:25:23,960 we, it took us a while to figure out what's the best way to deal 511 00:25:23,960 --> 00:25:26,720 with that requirement. But what are the most common 512 00:25:26,720 --> 00:25:30,240 regulatory gaps that you see in the field, and how does Chemtrak 513 00:25:30,240 --> 00:25:33,360 mitigate them? When it comes to this, so you 514 00:25:33,360 --> 00:25:37,880 know, we we make sure that our customers are appraised right, 515 00:25:37,880 --> 00:25:41,960 like they have access to a global regulatory tool for ease 516 00:25:41,960 --> 00:25:44,000 of reference across international and national 517 00:25:44,000 --> 00:25:46,800 regulations. We also send messages out to our 518 00:25:46,800 --> 00:25:49,640 customers so they're aware of these changes and they're 519 00:25:49,640 --> 00:25:52,680 informed. You know, 11 big challenge is 520 00:25:52,680 --> 00:25:58,080 compliance following revisions to Hascom in CFR 1910 dot 1200 521 00:25:58,520 --> 00:26:02,240 by OSHA aligning with GHS 7 and that's to improve hazard 522 00:26:02,240 --> 00:26:05,040 classification labels, safety data sheets, things like that, 523 00:26:05,040 --> 00:26:07,240 which requires updating all of that. 524 00:26:07,960 --> 00:26:10,720 You know, all the safety data sheets, labels, Hascom programs 525 00:26:10,720 --> 00:26:12,480 and training need to be in compliance with that. 526 00:26:12,480 --> 00:26:16,560 So Chemtrack messages, you know, these changes kind of can assist 527 00:26:16,560 --> 00:26:19,040 with, you know, authoring revisions to their programs, 528 00:26:19,040 --> 00:26:20,600 making sure their training is up to date. 529 00:26:21,120 --> 00:26:24,520 And we do offer professionally maintained and managed safety 530 00:26:24,520 --> 00:26:27,360 data sheets as well to make sure that the data sheets are 531 00:26:27,360 --> 00:26:29,560 accurate current maintain in accordance with the new 532 00:26:29,560 --> 00:26:31,680 regulations. Would you guys? 533 00:26:32,000 --> 00:26:35,640 Author SDSS for clients. We do, Yep, that's something 534 00:26:35,760 --> 00:26:37,320 we're doing for a year or two now. 535 00:26:37,880 --> 00:26:39,040 OK. Yeah. 536 00:26:39,040 --> 00:26:41,200 We we we like to think that our safety data sheets are the gold 537 00:26:41,200 --> 00:26:43,520 standard. Oh, all right. 538 00:26:43,560 --> 00:26:47,080 Well, that's interesting. So how many, how many clients 539 00:26:47,080 --> 00:26:49,400 are you know taking advantage of that service for you from you 540 00:26:49,400 --> 00:26:51,160 guys? I'm not sure off the top of my 541 00:26:51,160 --> 00:26:53,280 head unfortunately. But I mean, it's a pretty 542 00:26:53,280 --> 00:26:55,280 significant amount of work for you guys or what? 543 00:26:55,840 --> 00:26:58,240 I'm not sure, yeah, I don't do the authoring bit. 544 00:26:59,080 --> 00:27:01,600 I use the safety data sheets. I don't know how their own. 545 00:27:01,600 --> 00:27:03,880 So I'm not sure you know how many folks we have actually 546 00:27:03,880 --> 00:27:05,760 doing that, but we've we've got a few that are offering 547 00:27:05,840 --> 00:27:07,160 authoring data sheets. OK. 548 00:27:07,160 --> 00:27:09,960 So then what other types of services besides the emergency 549 00:27:09,960 --> 00:27:13,960 response number and say SDS you do you, do you offer, do you do 550 00:27:14,200 --> 00:27:17,720 like record training or dot training and those types of 551 00:27:17,720 --> 00:27:18,800 things? Do you offer that type of 552 00:27:18,800 --> 00:27:20,000 service? We do, yeah. 553 00:27:20,000 --> 00:27:24,480 We have a few training classes on our our learning hub that 554 00:27:24,480 --> 00:27:27,480 are, you know, 49 CFR has com IRA stuff. 555 00:27:27,720 --> 00:27:29,960 We do have a hazmat refresher course on there. 556 00:27:29,960 --> 00:27:32,440 So, you know, we do have a wide range of trainings that are 557 00:27:32,440 --> 00:27:35,800 available and we've also done some bespoke training for 558 00:27:35,800 --> 00:27:39,080 different customers that have come to us with a need for, you 559 00:27:39,080 --> 00:27:41,400 know, something specific to their business, typically a 560 00:27:41,400 --> 00:27:43,800 specific commodity. And they'll tell us the 561 00:27:43,800 --> 00:27:47,320 audience, you know, what they do with the material and you know, 562 00:27:47,320 --> 00:27:49,840 what they're looking to train their folks on, be it just, you 563 00:27:49,840 --> 00:27:53,080 know, general awareness, you know, the first few minutes of 564 00:27:53,080 --> 00:27:55,560 response, more product knowledge stuff. 565 00:27:55,560 --> 00:27:58,360 So we've also done that for a fair number of customers. 566 00:27:59,040 --> 00:28:03,960 So for some of the basic like Recra 8 hour refresher or the 567 00:28:03,960 --> 00:28:09,080 dot, you know, refresher that needs to be taken, you know, 568 00:28:09,080 --> 00:28:12,680 every three years. Are those just like online 569 00:28:12,680 --> 00:28:15,480 courses you offer? Yes, yeah. 570 00:28:15,640 --> 00:28:18,080 And when they sign up, I believe they have access for a few 571 00:28:18,080 --> 00:28:19,840 months to a year. That's all available on our 572 00:28:19,840 --> 00:28:22,200 website as well, the kind of the speed of training that we offer. 573 00:28:23,160 --> 00:28:24,480 Perfect. All right, that's good. 574 00:28:24,960 --> 00:28:28,080 What other types of services do you, I mean digital technology 575 00:28:28,080 --> 00:28:32,400 is really kind of transforming our industry right now in in 576 00:28:32,400 --> 00:28:36,920 this space with you know hazmat, lots of service providers or 577 00:28:37,480 --> 00:28:40,840 creating solutions like with the EPA with you know, hazardous 578 00:28:40,840 --> 00:28:45,280 waste manifest, E manifest. I mean, are you involved with E 579 00:28:45,280 --> 00:28:50,400 manifest type work or offering solutions from a digital 580 00:28:50,400 --> 00:28:52,720 tracking? I mean, what talk a little bit 581 00:28:52,720 --> 00:28:54,400 about that space, if you got anything there? 582 00:28:54,840 --> 00:28:56,440 Yeah. I mean, we're, we're, we 583 00:28:56,440 --> 00:28:59,960 communicate with FEMSA a lot. You know, FEMSA does, does ask 584 00:28:59,960 --> 00:29:03,080 us for input on things. You know, we, we do communicate 585 00:29:03,240 --> 00:29:05,200 with FEMSA for those sorts of things. 586 00:29:06,360 --> 00:29:08,720 But from a technology perspective, are you using any 587 00:29:08,720 --> 00:29:13,440 data automation or communication tools to help Mercy response and 588 00:29:13,440 --> 00:29:17,240 improve the process? So we, we do some mass 589 00:29:17,240 --> 00:29:20,240 certification coordination stuff for our customers to facilitate 590 00:29:20,240 --> 00:29:23,400 their responses. You know, we we do look at 591 00:29:23,400 --> 00:29:26,200 trends within the operation center because we do get a lot 592 00:29:26,200 --> 00:29:29,200 of spills to kind of say, OK, well we need to do more training 593 00:29:29,200 --> 00:29:30,800 on this. This could be an emerging threat 594 00:29:30,800 --> 00:29:33,480 that we need to look at. You know, lithium ion batteries 595 00:29:33,480 --> 00:29:38,200 I think was the first one that really that really benefited 596 00:29:38,200 --> 00:29:42,440 from that because we noticed an uptick and said, OK, well we're 597 00:29:42,440 --> 00:29:47,400 getting more of these things. There is not a resource out 598 00:29:47,400 --> 00:29:50,920 there that we can point to. So, you know, we use that to 599 00:29:50,920 --> 00:29:54,040 approach, you know, one of the industry groups and now we have 600 00:29:54,040 --> 00:29:57,920 a mutual aid for lithium ion batteries that we can call 24/7. 601 00:29:57,920 --> 00:30:00,200 We don't know the answer. We can call a specialist and 602 00:30:00,200 --> 00:30:03,040 say, hey, can you talk to this responder and talk them through 603 00:30:03,040 --> 00:30:05,080 the response for you, whatever battery chemistry they're 604 00:30:05,080 --> 00:30:07,520 dealing with and you know, whatever size and the 605 00:30:07,520 --> 00:30:09,840 circumstance of the incident. So that's been pretty helpful. 606 00:30:10,520 --> 00:30:16,320 Any 3D augment reality type training modules for you know, 607 00:30:16,320 --> 00:30:19,800 walking through a response that you know, you create and go 608 00:30:19,800 --> 00:30:24,040 through exercises and drills. I mean VR, you know, glasses and 609 00:30:24,040 --> 00:30:27,800 and gamification of training such a big deal now and and I 610 00:30:27,800 --> 00:30:30,320 was curious if you guys are in in that space at all I. 611 00:30:30,680 --> 00:30:33,200 Remember when I first started doing training at Chemtrak, I, I 612 00:30:33,200 --> 00:30:35,640 think I probably use an early version of that. 613 00:30:35,640 --> 00:30:38,280 It was, it was an outside vendor and it was kind of like a video 614 00:30:38,280 --> 00:30:43,320 game where it was, I think the level of graphics of maybe 615 00:30:43,320 --> 00:30:46,720 doomed to at best. And you know, you were walking 616 00:30:46,720 --> 00:30:48,280 through a building that had various hazards. 617 00:30:48,280 --> 00:30:51,120 I remember specifically there was a radiation room and you had 618 00:30:51,120 --> 00:30:53,760 to choose the correct shielding based on the type of radiation. 619 00:30:54,040 --> 00:30:56,960 But that was an outside partner. I'm not sure if we're if we're 620 00:30:56,960 --> 00:31:00,080 doing anything with gamification or augmented reality, virtual 621 00:31:00,080 --> 00:31:02,120 reality. OK. 622 00:31:02,120 --> 00:31:04,120 All right. Just just trying to figure out 623 00:31:04,120 --> 00:31:07,600 if you guys are going to get in that space to teach the young, 624 00:31:07,640 --> 00:31:09,640 you know, the new young professionals coming in that are 625 00:31:09,640 --> 00:31:12,480 really into that stuff. Yeah, Yeah. 626 00:31:12,480 --> 00:31:15,240 I mean, it's, it's a different world training folks now that it 627 00:31:15,240 --> 00:31:17,200 was when I first started, you know, when I first started was 628 00:31:17,200 --> 00:31:18,720 here's your ERG, here's your safety data sheet. 629 00:31:18,720 --> 00:31:21,480 Let's talk through things and things are things are a lot 630 00:31:21,480 --> 00:31:24,880 different now. We do also offer, well, it's 631 00:31:24,880 --> 00:31:26,400 not, you know, a virtual training tool. 632 00:31:26,400 --> 00:31:28,120 We do have a drill and test call program. 633 00:31:28,600 --> 00:31:31,400 So you know, if a fire department or response agency 634 00:31:31,400 --> 00:31:35,000 wants to test us out or test their folks before they have to 635 00:31:35,000 --> 00:31:37,200 call us, they can request a drill through our website. 636 00:31:37,600 --> 00:31:39,800 And you know, we'll, we'll help guide them through the process 637 00:31:39,800 --> 00:31:42,440 and help them make sure you know that the situation is realistic. 638 00:31:42,960 --> 00:31:46,080 I think I had 115 years ago where they, they scheduled a 639 00:31:46,080 --> 00:31:48,440 drill and I can't which, which agency it was or which 640 00:31:48,440 --> 00:31:50,320 department. And they said, what happens if I 641 00:31:50,320 --> 00:31:54,560 mix Sprite and VX together? And I said, well, I can try and 642 00:31:54,560 --> 00:31:57,040 find you an answer, but I'm not sure if this would be a good 643 00:31:57,040 --> 00:31:59,240 learning outcome for you. Let's talk about something more 644 00:31:59,240 --> 00:32:01,320 realistic that you might actually deal with, right? 645 00:32:01,320 --> 00:32:05,240 Like let's mix a corrosive in something else and figure out 646 00:32:05,360 --> 00:32:09,200 what the end product is rather than soda and a neurotoxin, 647 00:32:09,200 --> 00:32:12,040 right? Well, yeah, no, yeah. 648 00:32:12,160 --> 00:32:15,400 It's good to kind of level set the expectations on those types 649 00:32:15,400 --> 00:32:19,560 of drills. But Chemtrack operates globally, 650 00:32:19,560 --> 00:32:22,040 right? So what unique challenges come 651 00:32:22,160 --> 00:32:25,360 with supporting incidents across different countries and 652 00:32:25,360 --> 00:32:27,480 languages and regulatory systems? 653 00:32:27,480 --> 00:32:30,600 I mean, that's got to be very difficult. 654 00:32:31,160 --> 00:32:34,240 Yeah, and it can be, you know, we do deal with a lot of 655 00:32:34,240 --> 00:32:36,400 interpreters. You know, we have 200 plus 656 00:32:36,400 --> 00:32:39,560 languages of interpreters. We have phone numbers that are 657 00:32:39,560 --> 00:32:42,320 all over the world where someone can call a local phone number 658 00:32:42,320 --> 00:32:43,640 that's toll free and get a hold of us. 659 00:32:44,240 --> 00:32:48,360 And, you know, there's a lot of misunderstanding of, of danger 660 00:32:48,720 --> 00:32:51,760 and getting a hold of contacts Sometimes with companies can be 661 00:32:51,760 --> 00:32:54,720 a bit different because of differences in holidays, work 662 00:32:54,720 --> 00:32:57,520 days, work hours. You know, for example, in the 663 00:32:57,520 --> 00:32:59,960 Middle East in the summer, they work much earlier in the day. 664 00:32:59,960 --> 00:33:02,760 So they are inside the afternoon, the hottest part of 665 00:33:02,760 --> 00:33:05,240 the day. So, you know, trying to figure 666 00:33:05,240 --> 00:33:07,720 out, OK, well, I have an incident that's in this country. 667 00:33:08,040 --> 00:33:09,800 What phone number do I call for this person? 668 00:33:09,800 --> 00:33:12,080 Am I going to reach out to their mobile number or their office 669 00:33:12,080 --> 00:33:13,760 number? They're also cultural 670 00:33:13,760 --> 00:33:17,440 differences from what I understand for some of the Asian 671 00:33:17,440 --> 00:33:20,160 countries, they would rather go to the person they bought the 672 00:33:20,160 --> 00:33:23,400 chemical from rather than call an emergency number that's on 673 00:33:23,400 --> 00:33:25,040 the containers. They'll go to the guy down the 674 00:33:25,040 --> 00:33:27,280 street that they bought it from and say, hey, I spilled it. 675 00:33:27,280 --> 00:33:29,960 What I do about this, if they may eventually end up with us 676 00:33:29,960 --> 00:33:31,280 when that person can't help them out. 677 00:33:31,280 --> 00:33:34,720 But, you know, making sure that folks are calling the number and 678 00:33:34,720 --> 00:33:36,600 understanding who they're getting can be difficult. 679 00:33:36,680 --> 00:33:39,440 There's, you know, you see a phone number and you're looking 680 00:33:39,440 --> 00:33:41,120 at a document. Maybe it's an English. 681 00:33:41,120 --> 00:33:42,760 They may think that we're they're not going to speak our 682 00:33:42,760 --> 00:33:46,360 language and you know, we will. We'll get an interpreter on the 683 00:33:46,360 --> 00:33:49,560 line and that'll help us out. Obviously, interpreters tend to 684 00:33:49,560 --> 00:33:51,280 slow things down because everything has to be said 685 00:33:51,280 --> 00:33:55,480 multiple times. And one struggle is context. 686 00:33:55,480 --> 00:33:59,120 I think if you're, if the interpreter is not hearing 687 00:33:59,120 --> 00:34:02,200 something's going on in the background and they're not 688 00:34:02,760 --> 00:34:06,240 thinking, hey, you know, that could be useful information. 689 00:34:06,240 --> 00:34:07,680 Maybe they don't relay that to us. 690 00:34:08,360 --> 00:34:10,719 And we, we guide the interpreters through this. 691 00:34:10,880 --> 00:34:14,440 You know, if we are hearing a whole lot of talking and we're 692 00:34:14,440 --> 00:34:16,320 hearing a whole lot of conversation in the background, 693 00:34:16,320 --> 00:34:19,040 we'll say, hey, stop for a second, please tell me what's 694 00:34:19,040 --> 00:34:20,560 going on. You know, that person in the 695 00:34:20,560 --> 00:34:22,920 background sounds like there's banging or coughing or something 696 00:34:22,920 --> 00:34:25,040 going on. Do you know what they're saying? 697 00:34:25,040 --> 00:34:27,159 Can you ask what they're saying? Because that might be important 698 00:34:27,159 --> 00:34:30,800 information where if the call was in English, we would hear 699 00:34:30,800 --> 00:34:32,560 that we would know exactly what's going on. 700 00:34:32,560 --> 00:34:36,560 So that can also be a difficulty or just general chemical 701 00:34:36,560 --> 00:34:38,120 knowledge. Are they going to understand the 702 00:34:38,120 --> 00:34:40,600 safety data sheet? Do they have the resources to 703 00:34:40,600 --> 00:34:43,239 respond? You know, a truck turned over in 704 00:34:43,320 --> 00:34:46,960 Spain is much shorter than a truck turned over in India, 705 00:34:47,120 --> 00:34:48,320 right? Like Spain's got a lot more 706 00:34:48,320 --> 00:34:50,800 emergency responders than than India does. 707 00:34:51,239 --> 00:34:54,199 So trying to figure out how to best advise that person or or 708 00:34:54,199 --> 00:34:57,360 give them decision support rather for the resources they 709 00:34:57,360 --> 00:34:59,480 have available, that can also be a struggle. 710 00:34:59,840 --> 00:35:01,960 Yeah. I mean, I got to imagine that is 711 00:35:01,960 --> 00:35:05,240 a challenge. Do you find that most of your 712 00:35:05,240 --> 00:35:09,440 clients that are here in the US are the ones working with you 713 00:35:09,440 --> 00:35:11,120 globally? They're, they're basically 714 00:35:11,120 --> 00:35:13,600 taking you from, you know, because they're a global firm. 715 00:35:13,960 --> 00:35:17,760 Or is or are you seeing individual companies in like 716 00:35:17,760 --> 00:35:21,000 Spain just reach out to you because you're you're, you 717 00:35:21,280 --> 00:35:24,600 opened up shop there and they don't know, they don't really 718 00:35:24,600 --> 00:35:27,400 have an understanding of your experience back here in the US. 719 00:35:27,480 --> 00:35:29,000 Yeah. I mean, those smaller companies 720 00:35:29,000 --> 00:35:30,520 and folks overseas may not know us. 721 00:35:30,680 --> 00:35:34,240 So it might take a little bit to take to convince them or they 722 00:35:34,240 --> 00:35:36,800 may not want to use us. But you know, a lot of our a lot 723 00:35:36,800 --> 00:35:40,880 of our international folks are also North American folks or 724 00:35:40,880 --> 00:35:43,280 it's a company that's based in Europe with the North American 725 00:35:43,280 --> 00:35:44,760 division that's been using US forever. 726 00:35:44,760 --> 00:35:47,080 And, and maybe they want to bring everything under 1 phone 727 00:35:47,080 --> 00:35:50,200 number instead of having a bunch of phone numbers everywhere and 728 00:35:50,200 --> 00:35:51,400 it all just routes to us. I. 729 00:35:51,800 --> 00:35:53,120 Got you. Yeah, it makes sense. 730 00:35:53,880 --> 00:35:57,960 So, you know, if we go back to training a bit, because to me 731 00:35:57,960 --> 00:36:00,280 that seems to be one of the biggest challenges with the 732 00:36:00,280 --> 00:36:04,240 industry is just understanding how to respond properly to 733 00:36:04,240 --> 00:36:06,840 spills. What type of skills or knowledge 734 00:36:06,840 --> 00:36:10,320 gaps are you seeing most often among responders and shippers? 735 00:36:10,680 --> 00:36:12,240 Yeah. I mean, I think understanding 736 00:36:12,240 --> 00:36:17,120 tools is I understand tools can be an issue, be it, you know, 737 00:36:17,120 --> 00:36:20,960 meters or different monitors. You know, that's something I 738 00:36:20,960 --> 00:36:22,480 think folks can brush up on a bit. 739 00:36:22,480 --> 00:36:25,000 There's a lot of assumptions about those. 740 00:36:25,000 --> 00:36:26,960 You know, particularly with responders. 741 00:36:26,960 --> 00:36:29,040 You know, shippers aren't necessarily out there with, you 742 00:36:29,040 --> 00:36:31,080 know, a few exceptions. They generally don't respond to 743 00:36:31,080 --> 00:36:33,920 an incident. You know, one example I'll give 744 00:36:33,920 --> 00:36:36,320 is there was a fire department that I was talking that had a 745 00:36:36,320 --> 00:36:39,880 flammable spill and they were using a photo ionization 746 00:36:39,880 --> 00:36:42,960 detector. And they said, well, you know, I 747 00:36:42,960 --> 00:36:46,280 put absorbent on this stuff and I'm still getting flammable 748 00:36:46,280 --> 00:36:47,800 vapors. You know, why am I still getting 749 00:36:47,800 --> 00:36:50,160 flammable vapors? It's like, well, you're have you 750 00:36:50,160 --> 00:36:53,480 ventilated and also you have to remove like the absorbents going 751 00:36:53,480 --> 00:36:55,920 to absorb the material, but let's be taken out of there. 752 00:36:55,920 --> 00:36:57,640 It's going to continue to release vapors. 753 00:36:57,720 --> 00:36:59,160 You know, it's got walls in there. 754 00:36:59,160 --> 00:37:01,840 So understanding what the tool is telling you and understanding 755 00:37:01,840 --> 00:37:03,480 what you're doing, yes, absorbent is great. 756 00:37:03,720 --> 00:37:06,320 You put absorbent on it, but the next step is removing that 757 00:37:06,320 --> 00:37:10,000 contaminated absorbent from the situation or understanding how 758 00:37:10,000 --> 00:37:12,240 to use conversion factors on meters and monitors. 759 00:37:12,760 --> 00:37:16,280 That seems to be an issue sometimes where they're reading 760 00:37:16,280 --> 00:37:18,200 an LEL. It's like, OK, well, what gas is 761 00:37:18,200 --> 00:37:20,760 your meter calibrated to? Have you applied the conversion 762 00:37:20,760 --> 00:37:25,160 factor to see if it works for whatever it is you're looking 763 00:37:25,160 --> 00:37:28,040 for, right? Or more of an understanding of 764 00:37:28,040 --> 00:37:33,040 the limitations of the ERG and I think the limitations of other 765 00:37:33,040 --> 00:37:36,400 sort of documentation where you know, this fifty data sheet is a 766 00:37:36,400 --> 00:37:39,240 good example, fantastic document that is your your primary 767 00:37:39,240 --> 00:37:41,600 source. But folks need to understand the 768 00:37:41,600 --> 00:37:43,840 the limitations of that, the limitations of the information 769 00:37:43,840 --> 00:37:46,320 that's available on there and how to use that information 770 00:37:46,320 --> 00:37:49,520 correctly. Talking about vapor pressure in 771 00:37:49,520 --> 00:37:51,160 there, how does that apply to where you're at? 772 00:37:51,520 --> 00:37:53,720 Are you taking temperature into account? 773 00:37:53,720 --> 00:37:55,400 Are you taking altitude into account? 774 00:37:55,400 --> 00:37:58,480 Is there ventilation in space? It's not as simple as looking at 775 00:37:58,480 --> 00:38:00,880 section 9 and saying, OK, well, it's telling me this. 776 00:38:00,960 --> 00:38:03,320 It's like, OK, it's telling me this, how does this apply to my 777 00:38:03,320 --> 00:38:07,120 situation? Or, you know, properly applying 778 00:38:07,120 --> 00:38:10,600 information about toxicology and understand that that's it's 779 00:38:10,600 --> 00:38:13,960 giving you an LD50 and LC-50, but what does that really mean 780 00:38:13,960 --> 00:38:15,600 for the population you're dealing with? 781 00:38:15,600 --> 00:38:19,440 Do they have other risk factors? Understand that, yeah, this is 782 00:38:19,440 --> 00:38:21,480 not generally tested on people, right? 783 00:38:21,480 --> 00:38:24,200 It's tested on animals and their systems may be similar in some 784 00:38:24,200 --> 00:38:28,640 ways, but it's not exact. So understanding when you're 785 00:38:28,640 --> 00:38:31,560 looking at those sections of the safety data sheet, how they work 786 00:38:32,160 --> 00:38:34,320 and how they work for your situation, that's I think 787 00:38:34,320 --> 00:38:39,600 that's, that's a knowledge gap. And I think some folks are also 788 00:38:39,680 --> 00:38:42,560 hesitant to have the fire department called from, you 789 00:38:42,560 --> 00:38:44,320 know, the shipper manufacturer side of things because they 790 00:38:44,320 --> 00:38:46,440 don't know what the fire department's going to do. 791 00:38:46,440 --> 00:38:49,000 You know, there's just a lack of knowledge there of, you know, 792 00:38:49,000 --> 00:38:50,840 everyone thinks the fire department is just put the wet 793 00:38:50,840 --> 00:38:53,280 stuff on the red stuff. You know, that's, that's all 794 00:38:53,280 --> 00:38:55,200 they know how to do. But fire departments are a lot 795 00:38:55,200 --> 00:38:57,920 more dynamic now and they have a lot more skills available. 796 00:38:57,920 --> 00:39:02,520 At the very least they can keep folks away from danger and maybe 797 00:39:02,520 --> 00:39:07,600 they can put down dirt around drains and engage in whatever 798 00:39:07,640 --> 00:39:11,480 minor response task they can do. And so you get more experienced 799 00:39:11,480 --> 00:39:15,440 personnel on scene versus, you know, keeping everybody away, 800 00:39:15,440 --> 00:39:18,080 not calling the fire department And it could be a truck driver 801 00:39:18,080 --> 00:39:20,840 that's kind of sitting there and waiting, engaging in that 802 00:39:20,840 --> 00:39:24,280 response and then being available to participate in any 803 00:39:24,280 --> 00:39:25,560 way they can. An incident command. 804 00:39:26,120 --> 00:39:29,720 You know, there's also that need there for companies to to 805 00:39:29,720 --> 00:39:32,840 advise, you know, as part of Instant Commando. 806 00:39:33,280 --> 00:39:35,280 OK, yeah, like you guys are in charge. 807 00:39:35,400 --> 00:39:38,800 We're the product experts. This is what we would recommend. 808 00:39:38,800 --> 00:39:42,000 This is how we can help you and just being ready to engage in 809 00:39:42,000 --> 00:39:45,280 that if the need arises. Yeah, no, that's, that's really 810 00:39:45,280 --> 00:39:46,520 good. I mean, there's a lot of 811 00:39:47,440 --> 00:39:51,480 opportunity for, you know, training and, and I think that 812 00:39:51,600 --> 00:39:54,400 the more, the more is better in a lot of ways. 813 00:39:54,400 --> 00:39:56,840 And with hazardous materials, right, because that's what we're 814 00:39:56,840 --> 00:39:59,560 talking about hazardous materials that are are, you 815 00:39:59,600 --> 00:40:03,280 know, have a hazard that could be very detrimental to human 816 00:40:03,280 --> 00:40:05,800 health in the environment. And, you know, how do we manage 817 00:40:05,800 --> 00:40:09,040 and mitigate, you know, these types of hazards when there's a 818 00:40:09,040 --> 00:40:11,760 spell? And that's, that's the key here 819 00:40:11,760 --> 00:40:16,320 for what service you're offering is to help mitigate respond 820 00:40:16,320 --> 00:40:19,760 quickly. Take care of the spill, be in 821 00:40:19,760 --> 00:40:23,760 compliance with the, you know, 49 CFR, you know, regulations 822 00:40:23,760 --> 00:40:26,240 when it when you know, for the customers, I mean, that's a big 823 00:40:26,240 --> 00:40:27,560 thing. I mean, they, they got to know 824 00:40:27,560 --> 00:40:30,760 that there's a way to, there's someone to call who can respond, 825 00:40:30,760 --> 00:40:34,960 who has the knowledge. Not every manufacturer of 826 00:40:34,960 --> 00:40:39,520 chemicals or I guess, you know, production people are really 827 00:40:39,520 --> 00:40:41,080 that knowledgeable about how to deal with that. 828 00:40:41,080 --> 00:40:43,800 You mean they know that they can make the chemical, but how do 829 00:40:43,800 --> 00:40:46,360 you respond to spills? So that's a good, that's good. 830 00:40:47,160 --> 00:40:49,080 It's a viable service, really good. 831 00:40:49,400 --> 00:40:53,040 Well, when you look ahead Kevin, I mean you know what emergency, 832 00:40:53,200 --> 00:40:57,480 what emerging risks or new chemicals or supply chain trends 833 00:40:57,480 --> 00:41:01,520 or climate driven events are shaping Chemtrax priorities for 834 00:41:01,520 --> 00:41:03,840 the next decade. Yeah, yeah. 835 00:41:03,840 --> 00:41:06,320 I mean, you know, I hate to keep going back to lithium ion 836 00:41:06,320 --> 00:41:08,760 batteries, but, you know, that's been a big one for a long time. 837 00:41:08,760 --> 00:41:12,360 And that was a new, a new risk for everyone, right? 838 00:41:13,400 --> 00:41:16,200 The the pandemic was also an interesting time. 839 00:41:16,920 --> 00:41:19,880 You know, there were a lot more shipments of sanitizers going 840 00:41:19,880 --> 00:41:23,260 out and cleaning chemicals, you know, the reagent and COVID 841 00:41:23,260 --> 00:41:26,720 tests, the vaccine itself, you know, and dealing with incidents 842 00:41:26,720 --> 00:41:29,400 involving those was different. You know, we had remember there 843 00:41:29,400 --> 00:41:32,240 was one specific call from a fire department that was at a 844 00:41:32,240 --> 00:41:35,600 motel and they said, hey, we had somebody that mixed a bunch of 845 00:41:35,600 --> 00:41:38,400 stuff together and trying to make their own sanitizing 846 00:41:38,400 --> 00:41:42,360 solution in a hotel room and it made something and just gas. 847 00:41:42,360 --> 00:41:45,160 They went out of the floor and you know, we had to evacuate. 848 00:41:45,320 --> 00:41:47,760 Are you sure it wasn't the meth lab that they're creating? 849 00:41:48,680 --> 00:41:50,880 Yeah, we've, we've gotten those. Yeah, I've, I've certainly 850 00:41:50,880 --> 00:41:53,080 taken, you know, meth lab calls and, you know, heroin 851 00:41:53,080 --> 00:41:56,080 production, stuff like that. But, but, yeah, I mean, this was 852 00:41:56,080 --> 00:41:58,000 everyone was trying to be their own backyard chemist. 853 00:41:58,120 --> 00:41:59,440 Not everyone. A lot of people were trying to 854 00:41:59,440 --> 00:42:01,880 be their own backyard chemist during the pandemic, you know, 855 00:42:01,880 --> 00:42:05,760 So that was, that was kind of a unique for the time priority for 856 00:42:05,760 --> 00:42:07,560 us because like, OK, we're getting more of this stuff now. 857 00:42:07,560 --> 00:42:12,160 How do we navigate this? And the climate change is it's 858 00:42:12,160 --> 00:42:14,280 changing the availability of products. 859 00:42:14,280 --> 00:42:16,240 It's changing the way that products move. 860 00:42:16,600 --> 00:42:19,040 Certainly, you know, extreme weather events and we have a 861 00:42:19,040 --> 00:42:23,080 huge snowstorm coming to the East Coast Saturday into Sunday. 862 00:42:23,640 --> 00:42:26,480 And, you know, that that may become more common. 863 00:42:26,960 --> 00:42:29,680 You know, we certainly get calls after hurricanes, after 864 00:42:29,680 --> 00:42:32,600 tornadoes, anytime that there's an ice storm or snow or 865 00:42:32,600 --> 00:42:34,920 significant rain event. We get more calls from trucks, 866 00:42:35,360 --> 00:42:38,080 you know, crashing and sliding off the roadway. 867 00:42:38,520 --> 00:42:41,600 You know, we're, we're, we're able to assist in those 868 00:42:41,600 --> 00:42:43,440 situations. You know, we've gotten calls. 869 00:42:43,440 --> 00:42:46,240 There was one I took years ago from a fire department that was 870 00:42:46,240 --> 00:42:48,040 along the Mississippi River Valley. 871 00:42:48,040 --> 00:42:50,080 And they said, well, the floodwaters are receding and 872 00:42:50,080 --> 00:42:52,400 there's tank cars on this train bridge that was submerged. 873 00:42:52,720 --> 00:42:56,400 What's in them, you know, which was an extreme example, but that 874 00:42:56,400 --> 00:42:59,720 sort of stuff does happen. And, you know, we may see more 875 00:42:59,720 --> 00:43:01,680 of that with with climate change. 876 00:43:02,520 --> 00:43:07,280 So you guys really you're connected to, well, you just 877 00:43:07,280 --> 00:43:09,360 talked about the railroads and there are big shippers of, you 878 00:43:09,360 --> 00:43:11,640 know, large volume of, of chemicals. 879 00:43:11,640 --> 00:43:15,280 I mean you guys pretty well tied into the the Class 1 railroads. 880 00:43:15,480 --> 00:43:17,520 Yeah, yeah, we have a great working relationship with all 881 00:43:17,520 --> 00:43:19,760 the railroads. You know, we use ask Rail as 882 00:43:19,760 --> 00:43:21,920 well. So we have that that so we can 883 00:43:21,920 --> 00:43:24,760 we can hop in. We we get what I would consider 884 00:43:24,840 --> 00:43:28,360 a surprise number of calls from citizens for rail cars that are 885 00:43:28,360 --> 00:43:31,440 doing whatever it usually it's condensation coming out of the 886 00:43:31,440 --> 00:43:35,440 heating coils or it's an airline that's leaking or is broken off 887 00:43:35,440 --> 00:43:38,760 or it's a cryogenic car that is venting normally. 888 00:43:38,760 --> 00:43:39,640 But, you know, we don't know that. 889 00:43:40,200 --> 00:43:43,360 And prior to having Ask Rail, we had a book that showed all the 890 00:43:43,360 --> 00:43:45,840 rail connections in the US and we would have to go and look at 891 00:43:45,840 --> 00:43:48,560 a map of, you know, Missouri. Yeah. 892 00:43:49,000 --> 00:43:53,560 OK, well maybe UP and another railroad and another in, you 893 00:43:53,880 --> 00:43:56,240 know, a Class 3 railroad operate on this same main line. 894 00:43:56,960 --> 00:43:59,280 You know, we would have to call each railroad and say is it 895 00:43:59,280 --> 00:44:00,600 yours, is it yours? Is it yours? 896 00:44:00,600 --> 00:44:03,320 And now we can just pop the tank car and say, OK, well this 897 00:44:03,320 --> 00:44:06,520 railroad has this tank car, let's call them engage with this 898 00:44:06,520 --> 00:44:09,000 railroad. Yeah, because ask Grills, that's 899 00:44:09,000 --> 00:44:11,400 a great new tool that came out. You know what's been around a 900 00:44:11,400 --> 00:44:13,360 little while, but that's a great tool. 901 00:44:13,880 --> 00:44:15,520 Yeah, absolutely. That's that's really bad 902 00:44:15,520 --> 00:44:18,240 response and that's real help for the first responder 903 00:44:18,240 --> 00:44:20,400 community as well. I know they give many first 904 00:44:20,400 --> 00:44:23,880 responders accounts, so you know they can figure out, you know, 905 00:44:23,880 --> 00:44:27,320 what's in the car and whose it is in that moment to speed up as 906 00:44:27,320 --> 00:44:28,320 well. That's good. 907 00:44:28,360 --> 00:44:31,800 That's good. What the any, any parting shots 908 00:44:31,800 --> 00:44:34,760 here you'd like to talk with the audience here about, you know, 909 00:44:35,040 --> 00:44:37,880 the value and the benefit of, of, you know, working with 910 00:44:37,880 --> 00:44:39,720 Chemtraq? Yeah, I mean, call us. 911 00:44:40,080 --> 00:44:43,680 We're we're a one stop shop for, you know, incidents across the 912 00:44:43,680 --> 00:44:47,680 entire life cycle of a chemical. You know, we're not just 913 00:44:47,680 --> 00:44:50,920 transportation, you know, we help with incidents at 914 00:44:50,920 --> 00:44:55,680 facilities, storage, production. You know, we can be a great 915 00:44:55,680 --> 00:44:57,840 asset. Like I mentioned during extreme 916 00:44:57,840 --> 00:45:01,440 weather events. Another I have a million stories 917 00:45:01,440 --> 00:45:03,600 and I love telling them because, you know, I've been here for 918 00:45:03,600 --> 00:45:05,400 long enough. I truly believe in the mission 919 00:45:05,400 --> 00:45:09,520 of Chemtrack and what we do. I got a call from a first 920 00:45:09,520 --> 00:45:12,640 responder that was outside of a factory that was hit by a 921 00:45:12,640 --> 00:45:15,600 tornado. And, you know, the entire skin 922 00:45:15,600 --> 00:45:18,360 of the building was missing. There were steel beams all over 923 00:45:18,360 --> 00:45:21,040 the reaction vessels. There were drums all over the 924 00:45:21,040 --> 00:45:23,280 place. And they said, well, what's in 925 00:45:23,280 --> 00:45:25,520 this place? And I said, what company is it? 926 00:45:25,560 --> 00:45:28,520 They gave us a company name. I called that company's contact. 927 00:45:28,520 --> 00:45:31,600 He said, I know I'm on the way, but I'm at a roadblock right now 928 00:45:31,600 --> 00:45:33,760 and the police won't let me through to get to my plant. 929 00:45:34,200 --> 00:45:35,880 And I said, you know what? I'm putting the two of you 930 00:45:35,880 --> 00:45:38,600 together and I got him into a conference call and this people 931 00:45:38,600 --> 00:45:41,720 he was able to get through the roadblock to get to facility to 932 00:45:41,720 --> 00:45:43,680 give in person assistance to that fire department. 933 00:45:43,680 --> 00:45:46,360 Have our number handy for first responders. 934 00:45:46,480 --> 00:45:49,920 Don't be afraid to call us. And that's EMS, that's emergency 935 00:45:49,920 --> 00:45:54,120 managers, that is hazmat responders, guys riding the back 936 00:45:54,120 --> 00:45:56,320 step. You know, we are more than happy 937 00:45:56,320 --> 00:45:59,640 to help with running a station drill, participating in a hazmat 938 00:45:59,640 --> 00:46:04,120 class, participating in just a station level drill. 939 00:46:04,440 --> 00:46:06,880 If you're talking hazmat on the Sunday night that's slow and 940 00:46:06,880 --> 00:46:09,040 you're going to the erg, give us a call. 941 00:46:09,040 --> 00:46:10,480 We're the first number to call in the back. 942 00:46:11,000 --> 00:46:13,640 Schedule a drill through us, with us, through our website. 943 00:46:14,000 --> 00:46:17,120 We're here to help, is my main message here. 944 00:46:17,560 --> 00:46:19,120 That's awesome. That's awesome, Kevin. 945 00:46:20,160 --> 00:46:25,000 Well, ET Nation, that's a wrap. That's a wrap on our deep dive 946 00:46:25,000 --> 00:46:28,520 in the chemtrak and the critical role they play in global 947 00:46:28,520 --> 00:46:31,120 chemical safety. Conversations like this remind 948 00:46:31,120 --> 00:46:34,840 us that emergency response isn't just about equipment and 949 00:46:34,840 --> 00:46:37,000 training. It's also about information 950 00:46:37,280 --> 00:46:40,960 coordination and the systems that bring experts together when 951 00:46:40,960 --> 00:46:44,000 seconds count. If you find this episode 952 00:46:44,000 --> 00:46:46,920 valuable, share with your colleagues in hazmat, Emergency 953 00:46:46,920 --> 00:46:49,080 Management, and chemical logistics. 954 00:46:49,440 --> 00:46:53,440 And if you want more technical information like this, make sure 955 00:46:53,440 --> 00:46:56,760 you subscribe to our podcast so you don't miss out on what's 956 00:46:56,760 --> 00:46:59,600 coming next. Thanks for listening and stay 957 00:46:59,600 --> 00:47:02,560 safe out there. Thanks. 958 00:47:03,040 --> 00:47:04,760 Thanks for listening and watching the show. 959 00:47:04,960 --> 00:47:07,320 If you enjoyed the show then please share it with your 960 00:47:07,320 --> 00:47:10,640 friends and Co workers on social media and tell somebody in 961 00:47:10,640 --> 00:47:12,800 person. Thanks for being with us, ET 962 00:47:12,840 --> 00:47:13,440 Nation.