1 00:00:00,200 --> 00:00:03,600 It seemed that a lot actually it's like this digit, this idea 2 00:00:03,600 --> 00:00:08,440 of digital transformation driving a lot of standardized 3 00:00:08,440 --> 00:00:11,400 identity approaches down that seems like that kind of also. 4 00:00:11,560 --> 00:00:14,480 Yeah, does this it's when you get to the point what George me 5 00:00:14,480 --> 00:00:21,120 just described me where realist. Oh, oh, that's actually they 6 00:00:21,120 --> 00:00:22,800 call that identity and access mention. 7 00:00:22,800 --> 00:00:24,160 OK. Yeah, we need that. 8 00:00:24,680 --> 00:00:28,280 Well, The funny thing is, I mean even at that point we rolled out 9 00:00:28,640 --> 00:00:33,200 sort of a new identity platform, but all of the markets still 10 00:00:33,200 --> 00:00:36,680 manage their all identity platforms for their local 11 00:00:37,280 --> 00:00:40,120 applications for their local PCs, etcetera. 12 00:00:40,120 --> 00:00:46,200 So we had for this dichotomy of the the global platform which 13 00:00:46,200 --> 00:00:51,200 only got you into this extranet and subsequently any application 14 00:00:51,200 --> 00:01:00,720 that sort of tied in. This is identity at the center 15 00:01:01,280 --> 00:01:04,360 if it has anything to do with IAM. 16 00:01:04,360 --> 00:01:10,920 This is the go to podcast now your hosts Jim McDonald and Jeff 17 00:01:10,920 --> 00:01:18,800 Stedman. Welcome to the Identity at the 18 00:01:18,800 --> 00:01:20,080 Center podcast. I'm Jeff at. 19 00:01:20,080 --> 00:01:21,080 That's Jim. Hey, Jeff. 20 00:01:21,280 --> 00:01:22,640 Hey, Jeff, how are you? Oh. 21 00:01:22,640 --> 00:01:25,360 And that's a bad or so. People Las Vegas for you meet 22 00:01:25,360 --> 00:01:27,120 you Las. Vegas baby. 23 00:01:28,120 --> 00:01:30,920 What happens, and this way I realized what, when you say what 24 00:01:30,920 --> 00:01:33,960 happens in Vegas stays in Vegas, you're talking about things that 25 00:01:33,960 --> 00:01:36,600 you do. You see people randomly in 26 00:01:36,600 --> 00:01:39,280 public doing stupid stuff that doesn't have to. 27 00:01:39,280 --> 00:01:40,880 Stay in Vegas. You can go and tell your 28 00:01:40,880 --> 00:01:41,880 friends. Yeah. 29 00:01:41,880 --> 00:01:44,640 You know, they don't know you probably, and you don't know 30 00:01:44,640 --> 00:01:47,400 them properly. And they become a story that you 31 00:01:47,400 --> 00:01:50,040 tell everyone else. Remember that time I saw this 32 00:01:50,680 --> 00:01:52,400 crazy magician? You were telling me stories 33 00:01:52,440 --> 00:01:55,200 about a magician. Oh, unbelievable. 34 00:01:55,200 --> 00:01:56,360 Magician. The magician. 35 00:01:56,360 --> 00:01:59,600 So we saw Shindlin. Fantastic. 36 00:01:59,600 --> 00:02:03,720 You know, mind, you know, just by nature it is here. 37 00:02:03,720 --> 00:02:05,840 Yeah. Well, my nature is to try to 38 00:02:05,840 --> 00:02:09,600 figure out what's going on. How many do you know that that 39 00:02:09,600 --> 00:02:12,080 person's birthday was XY and Z here? 40 00:02:12,080 --> 00:02:14,240 How did they? How do you know, like, where 41 00:02:14,240 --> 00:02:17,680 they were from? Like he pulled one lady out of 42 00:02:17,680 --> 00:02:22,600 the audience and said, oh, your. Your accent sounds like you're 43 00:02:22,600 --> 00:02:25,360 from Michigan. And then he went on to name the 44 00:02:25,360 --> 00:02:29,240 town in Michigan that she was from, which I'd never heard. 45 00:02:29,280 --> 00:02:33,000 Wasn't like Dearborn or Detroit or something like that. 46 00:02:33,000 --> 00:02:35,400 So I thought that was pretty cool. 47 00:02:35,400 --> 00:02:39,080 And then we had that magician show up at the restaurant that 48 00:02:39,080 --> 00:02:42,920 we were at and kind of the same deal where, you know, he did all 49 00:02:42,920 --> 00:02:47,000 these tricks and it was like, wow, that's really, really 50 00:02:47,000 --> 00:02:49,080 tricky. Duck sliding. 51 00:02:49,080 --> 00:02:51,880 And the misdirection, of course. Yeah, it gave you the. 52 00:02:51,960 --> 00:02:54,440 You know, there's a lot of this like look at my hand and like 53 00:02:54,440 --> 00:02:56,480 this hand's doing something else, so. 54 00:02:56,960 --> 00:03:00,120 But stracking somewhere, it's Vegas in spite of like an 55 00:03:00,120 --> 00:03:02,560 explosion and that there's something happening. 56 00:03:02,800 --> 00:03:05,520 All I can tell you is like this stuff doesn't happen in the best 57 00:03:05,520 --> 00:03:07,200 of Church of our house. It's not. 58 00:03:07,320 --> 00:03:10,800 I haven't run into it yet, so. There aren't just random, no 59 00:03:10,840 --> 00:03:11,800 random. Musicals. 60 00:03:11,800 --> 00:03:15,040 You just show up at your table and, you know, take your money 61 00:03:15,040 --> 00:03:18,040 and set it on fire. And she's like, Oh my God, I 62 00:03:18,040 --> 00:03:20,080 guess I'm not getting that $20 bill back. 63 00:03:20,880 --> 00:03:22,480 That's the only trick, right? If we're deaf, we're going. 64 00:03:22,480 --> 00:03:24,560 Where's my money done? Yeah, right. 65 00:03:25,200 --> 00:03:27,080 Well, why don't we go ahead and get into this week? 66 00:03:27,200 --> 00:03:29,920 So we're at a dinners, we're live. 67 00:03:29,960 --> 00:03:32,960 We're doing video for the first time in at Universe, it comes 68 00:03:32,960 --> 00:03:33,680 out. See. 69 00:03:33,760 --> 00:03:36,360 Knock on wood. We've got our guest, George 70 00:03:36,360 --> 00:03:38,600 Roberts. He's the global access identity 71 00:03:38,600 --> 00:03:40,800 director at McDonald's. Welcome to the show. 72 00:03:41,120 --> 00:03:43,080 Thank you for having me. Thanks so much for taking the 73 00:03:43,080 --> 00:03:44,960 time with us. Definitely want to give a shout 74 00:03:44,960 --> 00:03:47,400 out to RSM. Thanks for sponsoring us to get 75 00:03:47,400 --> 00:03:49,400 us out here and have conversations like this. 76 00:03:49,680 --> 00:03:52,560 Thanks to Cyrus Alliance. We're giving a place to sit down 77 00:03:52,920 --> 00:03:56,680 record this a place to plug in bring all that good stuff, but 78 00:03:56,680 --> 00:03:58,680 why don't we saw it just go ahead and get into it. 79 00:03:58,720 --> 00:04:01,960 So I've done ever 2024 George this first time we've been on 80 00:04:01,960 --> 00:04:03,440 the show. We're all the kind of about the 81 00:04:03,440 --> 00:04:07,040 history and the origin stories of what the heroes in the states 82 00:04:07,040 --> 00:04:09,400 that call it. How did you get into the 83 00:04:09,400 --> 00:04:11,240 wonderful world about Danny next? 84 00:04:12,040 --> 00:04:15,400 So I, I actually have a background mainly in software 85 00:04:15,400 --> 00:04:22,160 engineering and number of years ago I, I built what later became 86 00:04:22,160 --> 00:04:27,160 a component of McDonald's identity and access platform as, 87 00:04:27,240 --> 00:04:32,360 as a consultant. And I was in a different role 88 00:04:32,360 --> 00:04:37,160 and then got an opportunity to sort of combat and take over 89 00:04:37,320 --> 00:04:40,440 the, the project that I had actually built many years ago. 90 00:04:41,160 --> 00:04:43,360 And it just kind of snowballed from there. 91 00:04:43,360 --> 00:04:47,360 So I've actually been doing identity and access focused work 92 00:04:47,360 --> 00:04:50,560 for the last six years, but I've been kind of tangent to that 93 00:04:50,560 --> 00:04:54,120 from that year before that, so. So I noticed you kind of ping 94 00:04:54,120 --> 00:04:55,440 pong back and forth when wearing. 95 00:04:55,440 --> 00:04:58,680 I'd like to say where I was here LinkedIn looking for ideas from 96 00:04:58,680 --> 00:05:01,200 this. You're at McDonald's consulting 97 00:05:01,200 --> 00:05:03,760 other things McDonald's again consulting adopt. 98 00:05:03,760 --> 00:05:06,320 Why is it they keep plenty of that other than the French? 99 00:05:06,320 --> 00:05:07,480 Fries. Yeah. 100 00:05:07,480 --> 00:05:10,360 You know, a lot of us, we like to say we've got ketchup in our 101 00:05:10,360 --> 00:05:10,800 blood. I. 102 00:05:11,160 --> 00:05:16,320 Don't know if that's helping. Probably not, but yeah, you 103 00:05:16,320 --> 00:05:18,960 know, I mean, it's, it's a great, a great place to work. 104 00:05:19,760 --> 00:05:25,680 The the culture is phenomenal. You know, like any big company, 105 00:05:25,680 --> 00:05:29,360 there's always times when you, you know, there are outsourcing 106 00:05:29,360 --> 00:05:34,200 that happened and I just happened to be in the the wrong 107 00:05:34,200 --> 00:05:36,520 area at the wrong time, I guess you would say. 108 00:05:36,520 --> 00:05:41,160 And a couple of the, the ping pongs that you you saw was when 109 00:05:41,160 --> 00:05:45,440 I had transitioned over to an external provider for 110 00:05:45,440 --> 00:05:48,880 McDonald's. So actually over the last like 111 00:05:48,880 --> 00:05:52,400 25 years, I think guys worked for McDonald's as either a 112 00:05:52,400 --> 00:05:56,080 consultant or an employee for 21 of the last 25 years. 113 00:05:56,080 --> 00:05:59,120 Been there long time. What's the biggest change you've 114 00:05:59,120 --> 00:06:03,440 seen in your time? Wow. 115 00:06:04,920 --> 00:06:10,440 You know, I think probably in general for McDonald's is that 116 00:06:11,720 --> 00:06:17,360 recently we've kind of come to accept the fact that we're a, a 117 00:06:17,360 --> 00:06:21,840 technology company. You know, a lot for a long time 118 00:06:22,200 --> 00:06:27,880 McDonald's was technology was a, a, a cost Center for, for 119 00:06:27,880 --> 00:06:32,040 McDonald's. But you know, in recent years 120 00:06:32,040 --> 00:06:35,440 with the advent of our mobile app and our kiosks and our 121 00:06:35,440 --> 00:06:40,240 restaurants, I think our our leadership has really recognize 122 00:06:40,240 --> 00:06:44,520 how much of A of an advantage that really brings to us. 123 00:06:44,520 --> 00:06:48,400 And we've we've kind of shifted our thinking away from 124 00:06:48,400 --> 00:06:51,520 technology being a con center to being a business and you're. 125 00:06:53,040 --> 00:06:55,880 Really at that these days meaningless. 126 00:06:56,680 --> 00:07:00,000 What restaurant do you go to that doesn't have a now I think 127 00:07:00,000 --> 00:07:03,480 you guys do a good job. The fact and they don't usually 128 00:07:03,480 --> 00:07:06,880 ask our guests for favors, but we did hear that there is a, 129 00:07:07,720 --> 00:07:10,400 you're right, Corey, in Chicago, IL, right, yes. 130 00:07:10,400 --> 00:07:13,920 And so you have a, we hear there's like a test kitchen or 131 00:07:13,920 --> 00:07:17,560 test restaurant with all the international offerings. 132 00:07:17,880 --> 00:07:22,040 You can go to this test kitchen. Are you sure you're reporting 133 00:07:22,040 --> 00:07:22,640 blogging? Me, yeah. 134 00:07:22,640 --> 00:07:27,440 So our, our global restaurant, which is it is actually a public 135 00:07:27,440 --> 00:07:30,120 restaurant. It's on our on the 1st floor in 136 00:07:30,120 --> 00:07:33,440 our in our building, but it is open to the public. 137 00:07:33,440 --> 00:07:36,200 So if you're in Chicago, come, come check it out. 138 00:07:36,720 --> 00:07:40,000 We don't, it doesn't have all of our global offerings, but what 139 00:07:40,000 --> 00:07:44,440 they do is around every three months or so, they'll rotate 140 00:07:45,120 --> 00:07:49,160 some international offerings. And so they'll usually have one 141 00:07:49,160 --> 00:07:52,560 or two of like the, the international sandwiches. 142 00:07:52,880 --> 00:07:55,640 They'll have some kind of like an international side, like 143 00:07:55,640 --> 00:08:02,120 maybe you know, different types of potato, like potato wedges or 144 00:08:02,720 --> 00:08:06,080 shake fries or other things like that where if you haven't had 145 00:08:06,080 --> 00:08:09,680 the shake fries, it's like fries in a bag with like a seasoning 146 00:08:09,680 --> 00:08:12,120 and then you you dump in there and shake it up and it. 147 00:08:12,160 --> 00:08:13,600 Gets all. That's not at all. 148 00:08:14,400 --> 00:08:16,920 Yeah, no, I it is not a shake and a fries. 149 00:08:16,920 --> 00:08:19,840 Although I'm told that dipping your fries in shake is also very 150 00:08:19,840 --> 00:08:21,040 good. It's except for. 151 00:08:21,360 --> 00:08:24,760 Yeah, I like that. So tell us about your typical 152 00:08:24,760 --> 00:08:28,000 day. I mean what you know 153 00:08:28,000 --> 00:08:30,760 specifically within identity access venture, what are the 154 00:08:30,760 --> 00:08:33,799 areas that you cover and then is it like you mouse your team that 155 00:08:33,799 --> 00:08:35,600 does those things or are you more hand? 156 00:08:35,919 --> 00:08:40,320 Yeah. So I lead our identity and 157 00:08:40,320 --> 00:08:43,960 access engineering team. And so basically my team is 158 00:08:43,960 --> 00:08:48,160 responsible for building, maintaining, enhancing our 159 00:08:48,160 --> 00:08:53,360 identity and access platform for McDonald's enterprise users 160 00:08:53,360 --> 00:08:58,080 worldwide. So the way McDonald's operates 161 00:08:58,280 --> 00:09:01,920 from a sort of a day-to-day identity management perspective 162 00:09:01,920 --> 00:09:08,040 is a lot of that is done by our IT teams within our markets. 163 00:09:08,040 --> 00:09:10,160 We have 115 different markets globally. 164 00:09:10,160 --> 00:09:15,280 So sort of day-to-day management password password changes 165 00:09:15,280 --> 00:09:18,240 etcetera is done by the local markets. 166 00:09:18,560 --> 00:09:22,200 My team is more focused on actually building and running 167 00:09:22,200 --> 00:09:27,960 the, the identity life cycle, IGA, you know, password resets, 168 00:09:28,200 --> 00:09:31,120 MFA, all, all of the, the technical work. 169 00:09:31,120 --> 00:09:35,560 And so, you know, we're always looking at, you know, what are 170 00:09:35,560 --> 00:09:40,560 the, the newest and latest and greatest technologies available. 171 00:09:40,960 --> 00:09:46,160 How can we apply that to to our platform to enhance both the 172 00:09:46,160 --> 00:09:49,240 security of McDonald's as well as the user experience, our 173 00:09:49,240 --> 00:09:51,480 users? So within that that store 174 00:09:51,480 --> 00:09:54,720 network, I mean how many of the the our daily life signals are 175 00:09:54,720 --> 00:09:57,200 you responsible for? Is it everybody from the top 176 00:09:57,200 --> 00:09:59,480 manager all the way down to the line cooks? 177 00:09:59,480 --> 00:10:01,800 Yes. So look at we have two and a 178 00:10:01,800 --> 00:10:07,400 half million users worldwide and and that's at everyone from our 179 00:10:07,400 --> 00:10:10,640 CEO down to our three people that are. 180 00:10:10,640 --> 00:10:13,000 After crazy amount 2.5 million. Yeah. 181 00:10:13,920 --> 00:10:19,680 I bet you when you go out and buy some kind of software like 182 00:10:19,680 --> 00:10:23,440 an identity management technology, scalability is a 183 00:10:23,440 --> 00:10:24,680 real issue. Absolutely. 184 00:10:24,680 --> 00:10:28,120 Ken, yes, I like what I see. But can you handle like 5 185 00:10:28,120 --> 00:10:29,720 million users? Yeah. 186 00:10:29,720 --> 00:10:33,200 And, and honestly, the, some of the biggest challenges that we 187 00:10:33,200 --> 00:10:39,120 see are are around the, the sort of the wide breadth of types of 188 00:10:39,120 --> 00:10:42,480 users that we have, right? Because, you know, our corporate 189 00:10:42,480 --> 00:10:45,880 users, our, our staff people, you know, people on my team, 190 00:10:45,880 --> 00:10:48,480 etcetera. They're, they're using 191 00:10:48,480 --> 00:10:51,960 McDonald's laptops that we have McDonald's issued phones. 192 00:10:51,960 --> 00:10:54,800 So we can, we can kind of control what that experience 193 00:10:54,800 --> 00:10:56,520 looks like. We can enable things like 194 00:10:56,520 --> 00:10:58,280 Windows Hello for business, etcetera. 195 00:10:58,680 --> 00:11:01,200 But when you're talking about our crew people in our 196 00:11:01,200 --> 00:11:05,240 restaurants, most of them don't even work for McDonald's 197 00:11:05,240 --> 00:11:09,600 directly as employee. They work for franchise who owns 198 00:11:09,600 --> 00:11:13,000 the restaurant. So we don't have as much control 199 00:11:13,000 --> 00:11:17,680 over what they're experience is like from a device perspective, 200 00:11:17,680 --> 00:11:22,360 right, because they're they're not getting smartphones issued 201 00:11:22,360 --> 00:11:26,880 to them from the company. We can't you know require them 202 00:11:26,880 --> 00:11:31,000 to use a personal device to be able to do things like MMA and 203 00:11:31,000 --> 00:11:33,280 things of that. So that's where a lot of our 204 00:11:33,280 --> 00:11:38,800 challenges are is how do we how do we build or buy platform that 205 00:11:38,800 --> 00:11:43,560 is going to support such a wide variance of different user types 206 00:11:43,560 --> 00:11:48,000 and user experience it? Does your team like a 24 by 7 207 00:11:48,000 --> 00:11:50,600 operation? Do you have people like globally 208 00:11:50,600 --> 00:11:54,200 dispersed or do you are you able to have a well turn in one place 209 00:11:54,200 --> 00:11:56,360 and just have people around the clock? 210 00:11:56,640 --> 00:12:01,960 And so we're on right now, we are sort of hair McDonald's 211 00:12:01,960 --> 00:12:06,800 employees, which are really focused more on sort of product 212 00:12:06,800 --> 00:12:09,880 and service management and technical direction. 213 00:12:10,680 --> 00:12:16,280 And then we also rely heavily on partners who do provide that 24 214 00:12:16,280 --> 00:12:19,960 by 7 coverage to ensure the platform is up and running, 215 00:12:20,520 --> 00:12:22,520 handle support tickets, things like that. 216 00:12:23,480 --> 00:12:28,920 So we have some folks obviously on my team in Chicago and other 217 00:12:28,920 --> 00:12:32,120 parts of the US working remotely, but we also have a 218 00:12:32,120 --> 00:12:35,000 team in Croatia, team in India as well. 219 00:12:36,480 --> 00:12:38,680 Craig should that's the first time to hear that come up as 220 00:12:38,680 --> 00:12:42,600 like IT hub. Yeah, it's one of one of our our 221 00:12:42,920 --> 00:12:49,160 key vendors is is located is. There a particular technology or 222 00:12:49,160 --> 00:12:52,120 area that really interests you right now? 223 00:12:55,160 --> 00:12:58,800 Well, I mean. So later this week, I'm, I'm 224 00:12:59,120 --> 00:13:02,920 talking, you know, participating in one of the keynotes on, on 225 00:13:02,920 --> 00:13:06,240 authorization. It's, that's a big area of our 226 00:13:06,240 --> 00:13:11,240 focus for, for us is, you know, we've, we've kind of solved the 227 00:13:11,240 --> 00:13:16,760 authentication issue. You know, we're, we, we rely 228 00:13:16,760 --> 00:13:23,640 heavily on SAML and at Open ID Connect and it's pretty easy for 229 00:13:23,640 --> 00:13:28,240 us to, to onboard an application from an SSO perspective, it's 230 00:13:28,240 --> 00:13:30,040 kind of like doing 30 minutes worth of work. 231 00:13:30,040 --> 00:13:34,440 We like all the variables in and, and away you go, but the 232 00:13:34,440 --> 00:13:37,720 authorization side is much more, much more complicated. 233 00:13:39,200 --> 00:13:45,680 We, you know, we, we look at it like to think it's somewhere in 234 00:13:45,680 --> 00:13:51,720 the 120 hours range on the average for us to integrate from 235 00:13:51,760 --> 00:13:53,880 an authorization standpoint an application. 236 00:13:53,880 --> 00:14:00,080 And it's very custom, you know, a lot of connecting directly to 237 00:14:00,120 --> 00:14:07,000 databases or God forbid, doing flat file data, you know, data 238 00:14:07,000 --> 00:14:09,640 transfers. I I mean, it's, it's across the 239 00:14:10,000 --> 00:14:15,120 all over the place. So anything that is sort of 240 00:14:15,360 --> 00:14:20,520 aimed at solving that portion of the platform, I think is 241 00:14:20,600 --> 00:14:22,520 something that I'm super interested in. 242 00:14:23,480 --> 00:14:29,600 I'm also interested in the opportunities for other ways of 243 00:14:29,600 --> 00:14:34,120 doing MSA or MFA like activities, but for people who 244 00:14:34,440 --> 00:14:36,680 are a little bit more like some online workers who we don't have 245 00:14:36,680 --> 00:14:40,840 as much control over the types of devices or the the 246 00:14:40,840 --> 00:14:44,720 capabilities that they have. It's a big challenge for us. 247 00:14:44,760 --> 00:14:48,200 You know, with as many, I mean, of those two and a half million 248 00:14:48,200 --> 00:14:53,960 users that I talked about about being 1 1/2 to 1.6 million of 249 00:14:53,960 --> 00:14:57,160 them are through crew meters. And that can range anywhere 250 00:14:57,160 --> 00:15:01,440 from, you know, a 16 year old kid who's got their first job 251 00:15:01,840 --> 00:15:07,520 all the way up to, you know, somebody who is working and, and 252 00:15:07,520 --> 00:15:10,360 you know, they've retired and they're, they're just picking up 253 00:15:10,400 --> 00:15:12,840 a few hours. You tell you that people with a 254 00:15:12,840 --> 00:15:17,480 lot of disabilities well. We do, you know, so I mean the 255 00:15:17,840 --> 00:15:21,440 IT, it ranges the gamut, right. You have maybe, maybe some kids 256 00:15:21,440 --> 00:15:27,080 who are more familiar with, with technology, maybe probably have 257 00:15:27,080 --> 00:15:31,360 a smartphone, but are, are they going to want to use it for 258 00:15:31,640 --> 00:15:34,720 their job at McDonald's? And then you may have other 259 00:15:34,720 --> 00:15:38,400 people who who dump they don't have any hand it's on. 260 00:15:38,440 --> 00:15:44,320 Or, you know, maybe they have a, a old school mobile device that 261 00:15:44,320 --> 00:15:47,680 they could do texting on. But again, like, do you know, 262 00:15:47,680 --> 00:15:50,600 maybe they're in a country where they pay per text and it's like, 263 00:15:50,600 --> 00:15:53,400 well, can you, you know, how do you take advantage of that? 264 00:15:53,400 --> 00:15:56,560 So, you know, we're always looking for for new ways to try 265 00:15:56,560 --> 00:15:59,800 and solve that problem. What's your take on solutions 266 00:15:59,800 --> 00:16:03,480 like password was and I don't know hotness the best that? 267 00:16:03,920 --> 00:16:08,040 I think password was is great, but it but it only really works 268 00:16:08,040 --> 00:16:12,440 when when you control the devices that the that the user 269 00:16:12,440 --> 00:16:18,000 has like you know, some of the some of the, you know, pass key 270 00:16:18,000 --> 00:16:21,640 support. It is is really cool because it 271 00:16:21,640 --> 00:16:26,760 it does kind of take away that need to a certain extent for the 272 00:16:26,760 --> 00:16:29,720 user to to have a specific type of device. 273 00:16:30,040 --> 00:16:32,080 You know, obviously I love Windows hello for business. 274 00:16:32,240 --> 00:16:35,760 It's great on a windows windows laptop that has a hello based 275 00:16:35,760 --> 00:16:38,480 camera. But again, it only works really 276 00:16:38,480 --> 00:16:42,040 when you have control over that device as as the company. 277 00:16:43,120 --> 00:16:48,400 So things like passkey, I think are, are really good, but still 278 00:16:48,400 --> 00:16:52,200 doesn't there's a lot of scenarios where like you may 279 00:16:52,200 --> 00:16:57,680 have 20 user using shared tablet in, you know, in a restaurant 280 00:16:57,680 --> 00:17:02,400 that's not a managed device. It's just some, you know, an 281 00:17:02,400 --> 00:17:06,079 iPad that a a franchise has gone bought or an Android tablet that 282 00:17:06,079 --> 00:17:09,240 franchise has gone bought. And if they go and then try and 283 00:17:09,240 --> 00:17:12,319 access any of our web application, that's, it's like, 284 00:17:12,319 --> 00:17:15,680 what's, what's the way forward on, you know, they don't want, 285 00:17:16,599 --> 00:17:19,319 you don't want to try and do passkeys on shared device like 286 00:17:19,319 --> 00:17:21,440 that. You know, not my area of 287 00:17:21,440 --> 00:17:23,079 expertise. Maybe there's a solution for 288 00:17:23,079 --> 00:17:27,119 that. But I think there's still a lot 289 00:17:27,119 --> 00:17:31,280 of the solutions that we see are, are really great when 290 00:17:31,280 --> 00:17:35,520 you're in a a sunny day situation where all of the 291 00:17:35,520 --> 00:17:39,280 pieces are aligned with, with, you know, everything that the 292 00:17:39,280 --> 00:17:43,360 vendor is, is expecting. But when you when you kind of 293 00:17:43,360 --> 00:17:46,640 look past that and you've got, you know, heterogeneous 294 00:17:46,680 --> 00:17:49,680 environments or things seem to have control over it, it they 295 00:17:49,680 --> 00:17:51,000 couldn't fall. Unhappy. 296 00:17:51,480 --> 00:17:52,880 The unhappy path? Exactly. 297 00:17:52,920 --> 00:17:56,040 Yeah. Yeah, I I can imagine all the 298 00:17:56,040 --> 00:18:00,080 series I've worked with another large vest 2:00 to. 299 00:18:00,600 --> 00:18:04,120 Fountain. Tremor and one of the biggest 300 00:18:04,120 --> 00:18:08,360 problems that they were dealing with was people who were 301 00:18:08,360 --> 00:18:09,920 accepted. They were supposed to start on 302 00:18:09,920 --> 00:18:11,400 Wednesday and they didn't show up. 303 00:18:11,400 --> 00:18:15,400 So going through that whole provision process and then, you 304 00:18:15,400 --> 00:18:19,640 know, basically they had to design the process from avoiding 305 00:18:19,880 --> 00:18:22,400 that being a big catastrophe because it happened all the 306 00:18:22,400 --> 00:18:24,240 time. Yeah, I'm sure you guys deal 307 00:18:24,240 --> 00:18:27,080 with that. Oh, yeah, you know, I mean, 308 00:18:27,080 --> 00:18:30,120 it's, it's definitely a challenge that we, we see in our 309 00:18:30,120 --> 00:18:32,320 restaurants as well. You know, I mean, if you think 310 00:18:32,320 --> 00:18:35,480 about it, I, I, I, it's been a long time, but I can remember 311 00:18:35,480 --> 00:18:38,720 when I was a 16 year old kid, you know, a lot of times you go 312 00:18:38,720 --> 00:18:43,520 out there, hey, I, I got to get a job and I go and apply for 313 00:18:43,520 --> 00:18:47,720 like, I don't know, three or four different jobs and 314 00:18:47,960 --> 00:18:51,360 whichever one of them calls me back first, yeah, I'm going to 315 00:18:51,360 --> 00:18:53,800 go talk to them. But then the next day some other 316 00:18:53,800 --> 00:18:56,680 company calls and says, Oh yeah, we'll give you $0.25 more an 317 00:18:56,680 --> 00:18:58,960 hour that then McDonald's is going to give you. 318 00:18:59,320 --> 00:19:02,680 So then you just don't show up for, for your first day, right. 319 00:19:03,640 --> 00:19:06,280 Yeah. It's, you know, it's interesting 320 00:19:06,840 --> 00:19:14,040 the, you know, when you're in a more corporate setting, a lot of 321 00:19:14,040 --> 00:19:19,160 things are a little bit more standardized and they, they work 322 00:19:19,160 --> 00:19:22,120 how you expect that to work. You know, when people apply for 323 00:19:22,120 --> 00:19:25,920 a job and they get higher than they show up for their first day 324 00:19:25,920 --> 00:19:30,320 and, and everything kind of follows the hobby path, as you 325 00:19:30,320 --> 00:19:32,560 said. But when, you know, when you 326 00:19:32,560 --> 00:19:38,000 start to get into, you know, retail pipe establishments, it 327 00:19:38,000 --> 00:19:41,960 gets a lot more dicey in terms of how that all works. 328 00:19:41,960 --> 00:19:46,720 So we have to definitely desire our, our processes to account 329 00:19:46,720 --> 00:19:51,360 for that and, and you know. I would imagine it's a scenario 330 00:19:51,760 --> 00:19:54,240 used the term a lot. I am heroes. 331 00:19:54,600 --> 00:19:57,560 When you have that kind of distributed operation like 332 00:19:57,560 --> 00:20:02,000 McDonald's, it probably comes back to somebody actually really 333 00:20:02,000 --> 00:20:05,960 carrying this in this location. Or even when I'm your team who 334 00:20:05,960 --> 00:20:10,040 just like goes the extra mile to make it work, make it happen. 335 00:20:10,720 --> 00:20:12,440 Yeah. I mean, we've, we've done a lot 336 00:20:12,440 --> 00:20:17,600 of work within our platform to try to address some of the 337 00:20:17,600 --> 00:20:21,640 unique business scenarios for McDonald's. 338 00:20:22,520 --> 00:20:26,720 You know that I mentioned before that I had built sort of what 339 00:20:26,720 --> 00:20:30,320 became part of the platform, but it's basically a web-based 340 00:20:30,440 --> 00:20:37,600 portal that is almost a a custom review into the identity 341 00:20:37,680 --> 00:20:41,560 platform for each of our restaurant organizations. 342 00:20:41,560 --> 00:20:46,760 So if if I were a franchise at A at McDonald's that I own several 343 00:20:46,760 --> 00:20:52,400 restaurants, my team and I could go into this portal and could 344 00:20:52,400 --> 00:20:56,280 see all of the user accounts that belong to my restaurants 345 00:20:56,520 --> 00:21:01,600 can do things like reset passwords, can reset the MFA for 346 00:21:01,600 --> 00:21:05,040 our users, can give them access to various different 347 00:21:05,040 --> 00:21:09,840 applications. And the the nice thing about 348 00:21:09,840 --> 00:21:14,400 that is where we allow the people who are closest to the 349 00:21:14,400 --> 00:21:18,920 users to be able to try and solve those problems for them 350 00:21:20,000 --> 00:21:22,200 versus making them call a help desk. 351 00:21:22,640 --> 00:21:27,040 And you know, then how do you validate that John Smith is 352 00:21:27,040 --> 00:21:28,200 actually it's. Frustrating. 353 00:21:28,200 --> 00:21:29,120 We've all been through it, right? 354 00:21:29,480 --> 00:21:32,560 I mean, I had to get a power ship for the group today and I 355 00:21:32,960 --> 00:21:35,360 must have gone to four or five different people who say good to 356 00:21:35,360 --> 00:21:36,960 that person. You go to that person, they say 357 00:21:36,960 --> 00:21:39,840 good to this person, eventually get to the right person. 358 00:21:39,840 --> 00:21:43,440 But by the time you do, it can be pretty. 359 00:21:43,760 --> 00:21:46,640 You can be already pretty frustrated and pretty angry at 360 00:21:46,640 --> 00:21:49,200 the whole process, and there's somebody you want to put your 361 00:21:49,200 --> 00:21:50,400 users through. Yeah. 362 00:21:50,440 --> 00:21:54,360 And and I think you know what we've found is that a lot of 363 00:21:54,360 --> 00:21:59,200 this sort of traditional identity management tooling 364 00:21:59,560 --> 00:22:03,040 works really well when you're talking about a traditional sort 365 00:22:03,040 --> 00:22:09,920 of enterprise scenario. But when you have a situation 366 00:22:09,920 --> 00:22:14,200 like ours where we have really hugely distributed fire, like we 367 00:22:14,200 --> 00:22:17,800 have 40,000 restaurants worldwide and basically every 368 00:22:17,800 --> 00:22:20,560 one of those restaurants is its own little business. 369 00:22:21,040 --> 00:22:23,840 You know, I mean, yes, some of our franchisees own multiple 370 00:22:23,840 --> 00:22:27,120 restaurants, but ultimately each one of those restaurants 371 00:22:27,120 --> 00:22:30,280 operates sort of independently of each other, you know, really. 372 00:22:30,360 --> 00:22:32,240 Is that always almost always the case? 373 00:22:32,480 --> 00:22:36,040 Well, so I think it's something like 93% of our restaurants 374 00:22:36,040 --> 00:22:41,760 worldwide are owned by a franchise or, or a licensee of 375 00:22:41,760 --> 00:22:44,640 some sort of McDonald's. McDonald's I think only operates 376 00:22:44,640 --> 00:22:50,360 about 7% of our, our restaurants ballpark. 377 00:22:50,400 --> 00:22:51,720 I, I don't know what the numbers are. 378 00:22:51,720 --> 00:22:54,640 They change over time as, as we buy and sell restaurants. 379 00:22:54,640 --> 00:22:59,320 But, but The thing is, yeah, you may have a, a franchise who owns 380 00:22:59,320 --> 00:23:03,040 5 or 10 restaurants and they'll operate that obviously as a 381 00:23:03,040 --> 00:23:05,680 single business. But the, the individual 382 00:23:05,680 --> 00:23:08,080 restaurants themselves, you know, you're gonna have a 383 00:23:08,080 --> 00:23:10,280 general manager and you're gonna have other managers and then 384 00:23:10,280 --> 00:23:14,800 you'll have the crew and they operate that restaurant on a 385 00:23:14,800 --> 00:23:17,160 day-to-day basis, sort of independently of the other 386 00:23:17,160 --> 00:23:19,160 restaurants even within their franchise. 387 00:23:19,600 --> 00:23:22,440 Obviously they have oversight from their their franchise 388 00:23:22,440 --> 00:23:26,720 organization. But in, in terms of how those 389 00:23:27,440 --> 00:23:30,880 crew members and the managers get supported, it it's done 390 00:23:30,880 --> 00:23:35,600 basically at the restaurant. OK, so you know, when you if you 391 00:23:35,600 --> 00:23:38,080 have a crew person who's having a problem with their identity, 392 00:23:38,080 --> 00:23:39,920 the first person they're going to go to is one of their 393 00:23:39,920 --> 00:23:43,960 managers. And and we need to be able to 394 00:23:43,960 --> 00:23:49,240 empower those managers to be able to address and handle that 395 00:23:49,240 --> 00:23:55,560 issue as quickly and as easily as possible because #1 396 00:23:56,280 --> 00:23:58,760 identity's not their job as. Far as I was ready. 397 00:23:59,040 --> 00:24:01,160 Their, their job is running, running the restaurant. 398 00:24:01,160 --> 00:24:05,440 And so we have to streamline these things as much as we can 399 00:24:05,440 --> 00:24:07,960 because they need to get back to being able to run the 400 00:24:07,960 --> 00:24:11,720 restaurant, but we also don't want them to be on the phone 401 00:24:11,760 --> 00:24:13,880 calling the helpdesk all day actually. 402 00:24:13,880 --> 00:24:18,720 It's always been fascinated by the franchise model or the 403 00:24:18,720 --> 00:24:23,600 dealership model or either brokerage model because I think 404 00:24:23,600 --> 00:24:26,640 to your point earlier you were talking about with the device 405 00:24:26,640 --> 00:24:28,400 that you lose control of the device. 406 00:24:28,400 --> 00:24:32,760 The franchise can go out and buy Dells or they can go out and buy 407 00:24:33,200 --> 00:24:38,120 whatever they want and you just deal with it, right? 408 00:24:39,080 --> 00:24:42,280 And also like within that network, I own 10 restaurants. 409 00:24:42,600 --> 00:24:45,800 I could, you know, have some kind of hierarchy. 410 00:24:45,800 --> 00:24:47,280 I could own a lunch with restaurants. 411 00:24:47,280 --> 00:24:51,200 Make be sure you have some franchisees that owe them like 412 00:24:51,600 --> 00:24:54,320 hundreds of restaurants, right? Yeah, I don't know what the 413 00:24:54,320 --> 00:25:00,800 exact numbers are, at least within the USI think our largest 414 00:25:00,800 --> 00:25:03,560 ones are somewhere in the 50 restaurant range. 415 00:25:03,560 --> 00:25:09,480 But again, I, I'm not 100% sure. You know, to some extent we we 416 00:25:09,480 --> 00:25:14,440 do control the hardware within the restaurants from the 417 00:25:14,440 --> 00:25:18,040 standpoint of like our point of sale systems and things like 418 00:25:18,040 --> 00:25:20,720 that are, are fairly standardized. 419 00:25:20,720 --> 00:25:24,480 There may be some options that the that the the franchisings 420 00:25:24,480 --> 00:25:28,680 have for registers and and other types of devices. 421 00:25:30,000 --> 00:25:36,960 And I think what we've tried to do over time is to sort of 422 00:25:36,960 --> 00:25:40,640 provide a standard set of capabilities so that the 423 00:25:40,640 --> 00:25:43,640 franchisees don't have to solve these problems themselves. 424 00:25:44,520 --> 00:25:46,480 And I think we've done a pretty good job with that. 425 00:25:46,840 --> 00:25:50,240 We must to the, you know, for the most part, I think in most 426 00:25:50,240 --> 00:25:54,800 areas of the world, McDonald's is actually, you know, provide 427 00:25:54,800 --> 00:25:59,280 not necessarily providing the hardware, but specifying and 428 00:25:59,280 --> 00:26:02,720 then having partners and working with those partners to provide 429 00:26:03,040 --> 00:26:06,760 those, those options to the the franchisees. 430 00:26:07,160 --> 00:26:09,720 A little outside my area of expertise. 431 00:26:09,720 --> 00:26:15,040 But I do know that for the most part, we standardize those 432 00:26:15,040 --> 00:26:17,960 things because otherwise we, you know, we provide the point of 433 00:26:17,960 --> 00:26:21,640 sale software. We would be able to to easily 434 00:26:21,640 --> 00:26:24,200 support that if we were out too wide of a variation. 435 00:26:24,560 --> 00:26:27,360 And you hear a question and this is probably way outside of your 436 00:26:27,360 --> 00:26:29,040 expertise, but maybe you know the answer. 437 00:26:29,400 --> 00:26:32,360 So when you're using a McDonald's app, you place an 438 00:26:32,360 --> 00:26:35,680 order and it says your code is and it gives you a four digit 439 00:26:35,680 --> 00:26:37,000 code. Yes, all right, there's. 440 00:26:37,960 --> 00:26:39,840 Thousands of McDonald's or outside, right? 441 00:26:39,840 --> 00:26:42,320 There's thousands of orders going in at a time. 442 00:26:42,560 --> 00:26:47,760 How is a four digit code enough to know that you know this is 443 00:26:47,760 --> 00:26:52,520 Jim and he ordered XY and Z? So stay on with this. 444 00:26:53,000 --> 00:26:55,880 According to the fill, it only needs to apply to the location 445 00:26:55,960 --> 00:26:58,960 wanting to pick it up, correct? Yeah. 446 00:26:59,200 --> 00:27:00,720 So here are two smart people shorts. 447 00:27:01,120 --> 00:27:04,600 Yeah. So you won't get the code until 448 00:27:04,920 --> 00:27:07,680 you've submitted the ordering that the order is going to be 449 00:27:07,680 --> 00:27:11,440 tied to the restaurant that you're submitting the order to. 450 00:27:11,440 --> 00:27:15,520 So they really only have to support enough ongoing orders 451 00:27:15,800 --> 00:27:18,120 for that one particular restaurant. 452 00:27:19,200 --> 00:27:23,680 You could have theoretically and you have code collisions across 453 00:27:24,000 --> 00:27:28,200 restaurants and it wouldn't, it wouldn't be a problem because on 454 00:27:28,560 --> 00:27:31,800 what happens is when you give them that code, they that into 455 00:27:31,800 --> 00:27:35,760 the point of sale system and the combination of the restaurant 456 00:27:35,760 --> 00:27:40,280 and the code then pulls the order in on from the digital 457 00:27:40,280 --> 00:27:42,720 cut. That's my understanding. 458 00:27:42,840 --> 00:27:44,840 OK, that makes sense. Yeah, Four, did you go? 459 00:27:44,840 --> 00:27:47,720 Wouldn't wouldn't scale, but it wouldn't. 460 00:27:47,720 --> 00:27:50,520 But we, you know, it's like, how do you how do you find again? 461 00:27:50,640 --> 00:27:53,480 Click, from a user experience perspective, how do you find the 462 00:27:53,480 --> 00:27:58,640 right balance? Because you're reading out a, 463 00:27:59,080 --> 00:28:02,400 you know, 16 digit code. Yeah. 464 00:28:03,160 --> 00:28:05,240 No, no, no, that was, that was an H. 465 00:28:05,960 --> 00:28:08,400 Yeah, right. H And what the hell? 466 00:28:11,040 --> 00:28:15,360 Let's talk about identifies. I think we were talking before 467 00:28:15,360 --> 00:28:16,960 we started. We mentioned you were here last 468 00:28:16,960 --> 00:28:17,720 year. Yeah, right. 469 00:28:17,720 --> 00:28:19,360 So you're sucking that nervous second. 470 00:28:19,800 --> 00:28:23,320 What brought you back? I, I really enjoyed the, the 471 00:28:23,320 --> 00:28:27,680 conference last year. I, I, you know, obviously I, I 472 00:28:27,680 --> 00:28:36,040 love being involved in any kind of, you know, community events, 473 00:28:36,040 --> 00:28:38,440 right? Obviously this is a big part of 474 00:28:38,440 --> 00:28:43,080 the identity and access community and being able to 475 00:28:43,080 --> 00:28:46,600 participate in these types of events to be able to come and 476 00:28:46,720 --> 00:28:50,200 talk with people that are sort of working in the same industry 477 00:28:50,200 --> 00:28:51,680 out like it is. Is it valuable? 478 00:28:51,680 --> 00:28:54,920 Because, you know, I mean, the, the sessions are great, right? 479 00:28:55,920 --> 00:28:59,160 You, you know, you get to hear it and you hear about, you know, 480 00:28:59,160 --> 00:29:01,440 new things that are coming and hear how other people have 481 00:29:01,440 --> 00:29:05,760 addressed problems. But even just if you were to get 482 00:29:05,760 --> 00:29:09,600 together or come and talk to the people you know walking through 483 00:29:09,600 --> 00:29:14,120 the the exhibit hall with the the sponsors and stuff beginning 484 00:29:14,120 --> 00:29:17,160 to talk to other. Practitioners in the industry, I 485 00:29:17,200 --> 00:29:21,160 think it's, it's hugely valuable just to be able to network and 486 00:29:21,440 --> 00:29:25,040 and make connections. Then you start to recognize a 487 00:29:25,040 --> 00:29:26,800 lot of these folks. So absolutely. 488 00:29:26,800 --> 00:29:28,520 They've been here for years and years. 489 00:29:28,520 --> 00:29:30,360 Or other properties. Except, yeah. 490 00:29:30,400 --> 00:29:33,560 So, yeah, the, the hallway conversations are always one of 491 00:29:33,560 --> 00:29:35,920 the highlights for me at least. You know, that's not something 492 00:29:35,920 --> 00:29:39,160 you can replicate like let's see or a weather or something like 493 00:29:39,160 --> 00:29:41,120 that. Well, and it's, it's hard too, 494 00:29:41,120 --> 00:29:45,520 because even if you, even if you know and have the contact info 495 00:29:45,520 --> 00:29:49,600 for, for some other people in the industry, you know, you 496 00:29:49,640 --> 00:29:51,960 know, they're busy, right? And you know that they're tied 497 00:29:51,960 --> 00:29:54,200 up with their own things. And we hate to kind of like 498 00:29:54,920 --> 00:29:59,560 inject yourself into into their, with their daily grind. 499 00:29:59,880 --> 00:30:04,240 But when everybody has taken the time to, you know, to come to a 500 00:30:04,240 --> 00:30:07,760 certain place, it's a, it's an opportunity to really, you know. 501 00:30:07,880 --> 00:30:11,840 Here, Yeah, Identity to meet new people, learn new things and see 502 00:30:11,840 --> 00:30:12,880 new things. All that good stuff. 503 00:30:12,920 --> 00:30:16,600 And we're in Vegas right up. It stays and it stays in Vegas 504 00:30:16,720 --> 00:30:18,080 and then may not stay in Vegas, but. 505 00:30:18,240 --> 00:30:20,840 Well, I mean, the thing that I've always enjoyed too is, you 506 00:30:20,840 --> 00:30:24,320 know, I, I, I spend a lot of time on, on social media trying 507 00:30:24,320 --> 00:30:27,520 to, you know, just understand what's going on and, and see 508 00:30:27,520 --> 00:30:29,040 what other people are talking about. 509 00:30:30,320 --> 00:30:33,880 And, and you have conversations with people on social media, 510 00:30:33,880 --> 00:30:37,560 whether that be, you know, through a, a public, you know, 511 00:30:37,840 --> 00:30:41,480 chat with comments or whatever, or if you're having maybe even 512 00:30:41,480 --> 00:30:43,080 a, a direct private conversation. 513 00:30:43,560 --> 00:30:48,800 But the relationship with that person changes drastically when 514 00:30:48,800 --> 00:30:51,840 you've talked with them in person, even even if it's just 515 00:30:51,840 --> 00:30:57,920 like for a few minutes. I, you know, I attended a, yeah, 516 00:30:57,920 --> 00:31:00,480 I told you, I, I come from a software engineering background. 517 00:31:00,520 --> 00:31:02,560 I, I have a lot of Microsoft events over the years. 518 00:31:03,440 --> 00:31:08,400 And I had been chatting with a a gentleman from their identity 519 00:31:08,560 --> 00:31:12,800 team for months or or even years on Twitter. 520 00:31:14,120 --> 00:31:18,680 We're on the service forum announced where and we had never 521 00:31:18,680 --> 00:31:21,960 met in person. And I happened to run into him 522 00:31:22,200 --> 00:31:26,600 at one of the Microsoft events and we hadn't threatened 5-10 523 00:31:26,800 --> 00:31:30,320 minutes. The the relationship that we 524 00:31:30,320 --> 00:31:36,000 then had on Twitter subsequent to that changed drastic. 525 00:31:36,560 --> 00:31:41,040 It was it was no longer just some random person that who he 526 00:31:41,040 --> 00:31:43,680 was chatting with. It was somebody who he knew who 527 00:31:43,760 --> 00:31:47,520 he had met. And you could tell just it that 528 00:31:48,120 --> 00:31:52,320 the willingness to actually have a little bit more depth to a 529 00:31:52,320 --> 00:31:54,240 conversation. So that's how it's. 530 00:31:54,280 --> 00:31:59,160 Upgrading like what's rating because a lot of these conflicts 531 00:31:59,160 --> 00:32:02,520 as well, you're seeing it last they used to be there was a 532 00:32:02,520 --> 00:32:05,760 virtual option, right? First it was virtual only, then 533 00:32:05,760 --> 00:32:08,080 it was virtual option and now you're seeing a lot of that go 534 00:32:08,080 --> 00:32:11,280 away, which makes sense. You know, people who travel and 535 00:32:11,280 --> 00:32:15,040 be together out. But the benefit is what you just 536 00:32:15,040 --> 00:32:17,880 said, making that connection. Now you're more than just a a 537 00:32:19,080 --> 00:32:21,880 picture and a a tagline on screen. 538 00:32:22,040 --> 00:32:24,280 You're a person that I've had an interaction, but. 539 00:32:24,720 --> 00:32:27,680 Yeah, I honestly, I really love when they, when in the 540 00:32:27,680 --> 00:32:31,440 conferences do sort of a combination of virtual and in 541 00:32:31,440 --> 00:32:34,880 person, because then I can go attend in person and can focus 542 00:32:34,880 --> 00:32:38,800 on the networking aspects and not worry so much about the 543 00:32:38,800 --> 00:32:42,280 sessions because I can always come back afterwards and watch 544 00:32:42,280 --> 00:32:45,840 the sessions. Or something like this and you 545 00:32:45,840 --> 00:32:47,280 go watch it. Right. 546 00:32:48,000 --> 00:32:51,560 Well, because you know the what's the difference if I'm 547 00:32:51,560 --> 00:32:54,680 there in person watching it or watching it or it. 548 00:32:54,920 --> 00:32:58,040 But being able to go talk to people and actually have a 549 00:32:58,040 --> 00:33:01,560 conversation is a lot harder to do virtual or even. 550 00:33:01,880 --> 00:33:03,160 Split in between sessions, right? 551 00:33:03,160 --> 00:33:05,120 You wanted, there's like four different sessions all taking 552 00:33:05,120 --> 00:33:06,440 place, right, Like you want to be. 553 00:33:06,440 --> 00:33:08,240 I think it should be a mandatory thing. 554 00:33:08,720 --> 00:33:10,960 You know, if you're right in the conference, you should have some 555 00:33:11,280 --> 00:33:14,480 sort of recording or something right, taking place where you 556 00:33:14,480 --> 00:33:19,280 can watch whatever you missed. I saw somewhere out there 557 00:33:19,280 --> 00:33:22,000 they're doing some sort of AI. Some are the as well around 558 00:33:22,440 --> 00:33:23,920 things. I I don't know what that means, 559 00:33:24,160 --> 00:33:27,400 you know, identivers now with whatever set more AI. 560 00:33:27,640 --> 00:33:30,160 Mean, you know what I mean? If you slack a little AI on it, 561 00:33:30,200 --> 00:33:32,000 it's gotta be. Right, Yeah, that's gotta be 562 00:33:32,000 --> 00:33:34,960 better. Let's talk about your keynotes 563 00:33:35,000 --> 00:33:37,160 Friday. So it's time people listen to 564 00:33:37,160 --> 00:33:39,040 this that I'll probably pass a blank. 565 00:33:39,040 --> 00:33:43,120 But the future of authorization, you mentioned early on 566 00:33:43,120 --> 00:33:45,920 authorization what consider relations to your like a area 567 00:33:45,920 --> 00:33:49,720 that needs to be solved or still an employee review on that give 568 00:33:49,720 --> 00:33:53,640 us a little synopsis of what the talk about. 569 00:33:54,360 --> 00:33:58,120 Yeah. So I, I will say I am, I am a 570 00:33:58,120 --> 00:33:59,720 very small part of the King code. 571 00:33:59,800 --> 00:34:02,080 It's mainly Sarah from AWS and and. 572 00:34:02,320 --> 00:34:06,560 Peter from and Sarah's been popping her head in see us like 573 00:34:07,040 --> 00:34:09,239 motioning and stuff like that. She can go across. 574 00:34:09,239 --> 00:34:11,600 The I, I I actually met with Sarah earlier this morning. 575 00:34:11,600 --> 00:34:13,760 I need to go over the talk and she said say hello. 576 00:34:15,480 --> 00:34:19,280 But so they're, they're obviously working very, very 577 00:34:19,280 --> 00:34:23,920 closely together on a lot of standards around authorization. 578 00:34:23,920 --> 00:34:29,360 And I where I'm participating is I'm going to to be the problem 579 00:34:29,360 --> 00:34:34,360 child. No, I'm actually going to just 580 00:34:34,360 --> 00:34:36,920 talk a little bit about some of the challenges that we see at 581 00:34:36,920 --> 00:34:39,880 the dolls with authorization. I, I, you know, I think I 582 00:34:39,880 --> 00:34:44,159 mentioned earlier, you know, super expensive for us to 583 00:34:44,159 --> 00:34:47,000 integrate allocations when it comes to authorization. 584 00:34:47,280 --> 00:34:51,920 There's a, a bunch of different ways to do it and none of them 585 00:34:51,920 --> 00:34:58,760 are white, but it's just we, you know, the way I'm looking at it 586 00:34:58,760 --> 00:35:04,240 is if I, if I want to, if I were to have a wish, like I would 587 00:35:04,320 --> 00:35:11,720 love for there to be some way to make authorization closer to as 588 00:35:11,720 --> 00:35:15,480 easy as doing authentication, a lot of standards. 589 00:35:15,520 --> 00:35:18,040 And yeah, I mean, it's, it's great. 590 00:35:18,120 --> 00:35:23,800 You can go to a, a, a SAS vendor and say, hey, what do you, what 591 00:35:23,800 --> 00:35:27,880 do you guys support for SSO? And they all go, Oh yeah, we 592 00:35:27,880 --> 00:35:32,840 support open ID connect or, and, or where we support XAML and 593 00:35:32,840 --> 00:35:35,160 maybe some others, but those are the two that we care about. 594 00:35:36,440 --> 00:35:39,960 And you know, you plug it in, it's a little bit of work. 595 00:35:39,960 --> 00:35:43,520 Sure, you know, for our team to do, you know, 30 minutes an hour 596 00:35:43,520 --> 00:35:47,440 work of set up, you know, work with the the app team and, and 597 00:35:47,440 --> 00:35:48,920 do some testing, make sure everything is good. 598 00:35:48,920 --> 00:35:53,000 And then OK, great, you've got, you've got authentication ready 599 00:35:53,000 --> 00:35:56,600 to go. But authorization is orders of 600 00:35:56,600 --> 00:36:00,720 magnitude more difficult. And so the keynote really is 601 00:36:00,720 --> 00:36:03,720 talking about some of the work that's being done in the 602 00:36:03,720 --> 00:36:07,680 industry out trying to standardize, you know, the 603 00:36:08,280 --> 00:36:12,840 authorization story. I'm not, I, I don't think we're 604 00:36:12,840 --> 00:36:16,800 at a point yet where we go, hey, we have a, a solution to all of 605 00:36:16,800 --> 00:36:20,000 these problems. But I I think that what we're 606 00:36:20,000 --> 00:36:23,360 recognizing is we've largely solved most of the 607 00:36:23,360 --> 00:36:26,760 authentication challenges. Because they're right. 608 00:36:26,840 --> 00:36:29,800 Didn't face. It was that what's really 609 00:36:29,800 --> 00:36:34,320 interesting, I think from an authorization standpoint is I 610 00:36:34,320 --> 00:36:36,240 guess it's probably nervous. This is the first time I'm 611 00:36:36,240 --> 00:36:40,360 thinking about this town where your authentication issue was 612 00:36:40,360 --> 00:36:45,000 10-15 years ago. The problem, the problem is 613 00:36:45,000 --> 00:36:48,880 applications are designed to be standalone, right? 614 00:36:49,480 --> 00:36:52,760 Like it's, if you have a single sign on, great, we can 615 00:36:52,760 --> 00:36:54,560 integrate, but you don't have to have it. 616 00:36:54,560 --> 00:36:59,440 You can log in on our screen and we have these roles here, Reaps 617 00:36:59,440 --> 00:37:02,680 or entitlements, whatever you want to call, but it's this 618 00:37:02,680 --> 00:37:05,240 combination. And then that's what our 619 00:37:05,240 --> 00:37:09,720 application expects. Now replacing authentication was 620 00:37:09,720 --> 00:37:13,800 just that thin layer on top replacing authorization or not 621 00:37:13,800 --> 00:37:18,640 replacing but fully integrate them to and you have N number of 622 00:37:18,760 --> 00:37:21,200 applications all designed different ways. 623 00:37:21,560 --> 00:37:22,840 That's it's another. Story. 624 00:37:23,000 --> 00:37:28,760 Yeah, yeah, absolutely. But I, I think that the, you 625 00:37:28,760 --> 00:37:32,640 know, sort of where we're at today is we're trying to solve 626 00:37:33,640 --> 00:37:38,600 sort of that common language. We, we, you know, with SAML and 627 00:37:38,600 --> 00:37:42,520 Oauth help, they detect, we, we have a common language that we 628 00:37:42,520 --> 00:37:44,920 can use for authentication today. 629 00:37:45,440 --> 00:37:51,120 And when you, when you have an application, you want to enable 630 00:37:51,120 --> 00:37:54,120 it on SSO, you now have a standard, you know, you can plug 631 00:37:54,120 --> 00:37:55,920 in. But you're right though, that 632 00:37:55,920 --> 00:37:59,640 authorization is much more complicated because every 633 00:37:59,640 --> 00:38:05,320 application does its own thing. But I think if we can get to a 634 00:38:05,320 --> 00:38:10,240 common language or a common set of languages that can't be 635 00:38:10,240 --> 00:38:14,920 supported, you can hopefully get the application vendors to a 636 00:38:14,920 --> 00:38:19,080 point where they're starting to think about authorization in a 637 00:38:19,080 --> 00:38:24,400 consistent way because you have languages that work in a certain 638 00:38:24,400 --> 00:38:27,360 way. Because we didn't have those 639 00:38:27,360 --> 00:38:31,040 languages, everybody was left to sort of fend for themselves in 640 00:38:31,040 --> 00:38:34,680 terms of how they didn't do authorization within their app. 641 00:38:35,080 --> 00:38:38,920 And of course, you know, you, you have, you know, one problem, 642 00:38:38,920 --> 00:38:41,200 but 99 different ways to solve it. 643 00:38:41,520 --> 00:38:43,400 We, that's kind of where we're at today. 644 00:38:43,400 --> 00:38:45,840 So I think the first thing we have to do is solve the language 645 00:38:45,840 --> 00:38:48,800 problem. And then once we have that and 646 00:38:48,800 --> 00:38:52,920 we can show like, hey, these these identity platforms now 647 00:38:52,920 --> 00:38:56,320 support these languages. Now we could start to. 648 00:38:56,320 --> 00:38:59,920 Go to the offenders and say let's figure out how to get you 649 00:38:59,920 --> 00:39:03,400 on board because like authentication, it will make 650 00:39:03,400 --> 00:39:05,440 your life easier. It will make your customers 651 00:39:05,440 --> 00:39:09,000 lives easier because they'll be able to plug in a lot better. 652 00:39:09,720 --> 00:39:13,240 All the good news is that books like yourself and Not seriously 653 00:39:13,600 --> 00:39:16,680 Sarah and and many, many others, I'm not going to try and go 654 00:39:16,680 --> 00:39:19,400 through the whole list, but there's so many people focused 655 00:39:19,400 --> 00:39:23,120 on authorization now. You didn't see that five years 656 00:39:23,160 --> 00:39:24,280 ago. Yeah. 657 00:39:24,840 --> 00:39:27,280 Well, I, I mean, I think if you look at it, the, the 658 00:39:27,480 --> 00:39:31,680 proliferation of applications, it is contributing to this, 659 00:39:31,680 --> 00:39:34,200 right. If you look 10 years ago, like 660 00:39:34,240 --> 00:39:38,240 our application estate at McDonald's was much smaller. 661 00:39:38,880 --> 00:39:41,680 I mean, you know, we still had a lot of applications. 662 00:39:41,680 --> 00:39:45,080 We're big enterprise, but it was much smaller than it is today. 663 00:39:45,200 --> 00:39:50,880 We're for over 1000 allocations. So imagine trying to integrate 664 00:39:50,880 --> 00:39:55,000 1000 locations that are out doing their state, the, you 665 00:39:55,000 --> 00:39:58,080 know, the their own way and and it's it's challenging. 666 00:39:59,000 --> 00:40:01,440 Well, the next part of the positive assault, right, We have 667 00:40:01,600 --> 00:40:03,840 fixed authentication, we're done Great. 668 00:40:03,840 --> 00:40:06,520 That's nothing. If there's thought we're there, 669 00:40:06,520 --> 00:40:07,280 I. Yeah. 670 00:40:07,400 --> 00:40:09,720 What's next? Part of the authentication there 671 00:40:09,720 --> 00:40:11,320 is the next step is authorization. 672 00:40:11,760 --> 00:40:15,160 So here we are with that Frank. And you know, I I guess I'm a 673 00:40:15,160 --> 00:40:18,600 little bit pessimistic because we do need outpatient developers 674 00:40:18,600 --> 00:40:20,880 to get a hold of this. I don't know how we're going to 675 00:40:20,880 --> 00:40:23,520 go back and retro bit without some sort of crazy little where 676 00:40:23,520 --> 00:40:26,720 and there are some things that that probably not that, but 677 00:40:27,080 --> 00:40:30,960 probably being at what 10-15 years from now is really when 678 00:40:31,360 --> 00:40:35,040 we're going to look back on it. If we start now and say let's 679 00:40:35,040 --> 00:40:38,160 start standardizing the way we do authorizations or at least 680 00:40:38,160 --> 00:40:40,880 coming up with some framework, because you've got so many 681 00:40:40,880 --> 00:40:42,600 different ways to do it while here. 682 00:40:42,600 --> 00:40:46,440 It's transaction day, you know, maybe it's FAP, it's AT code 683 00:40:46,680 --> 00:40:49,920 natural directory, it's a group and yet another application. 684 00:40:49,920 --> 00:40:52,480 There is SAS days out maybe and it's this is the entitlement, 685 00:40:52,600 --> 00:40:55,840 right? I just I I wish it would be get 686 00:40:55,840 --> 00:41:00,560 better faster, but the realist did me and the pessimist side of 687 00:41:00,560 --> 00:41:03,640 me looks as like probably in a 10 to 15 year I was absent to 688 00:41:03,640 --> 00:41:05,280 pinch up I. Mean, I think, I think you're 689 00:41:05,640 --> 00:41:10,640 probably right to get to the point where we're at today with 690 00:41:10,640 --> 00:41:15,640 authentication in terms of being able to say it's largely a 691 00:41:15,640 --> 00:41:18,080 solved album, right? Authentication, but we're not 692 00:41:18,080 --> 00:41:20,960 going to say like it's solved everywhere and for every 693 00:41:20,960 --> 00:41:25,160 scenario. But by and large, we can look at 694 00:41:25,160 --> 00:41:28,840 it and go, well, hey, you know what, there's common tooling, 695 00:41:28,840 --> 00:41:32,640 there's common standards that people can use to plug in. 696 00:41:32,640 --> 00:41:35,880 And it's largely a solved problem from a technical 697 00:41:35,880 --> 00:41:37,800 perspective. Now, maybe not everything, but 698 00:41:37,800 --> 00:41:39,880 using it or maybe there's some edge cases. 699 00:41:40,520 --> 00:41:41,680 So I think you're probably right. 700 00:41:41,680 --> 00:41:48,040 But I, I, I think there's a lot of value even in if, if you were 701 00:41:48,040 --> 00:41:55,320 to get commonly accepted standards for authorization and 702 00:41:55,320 --> 00:41:59,640 you were to get the identity platforms to support it and even 703 00:41:59,760 --> 00:42:04,000 some of the large vectors to support it, which is probably 704 00:42:04,000 --> 00:42:08,680 what you'll get early on. There's going to be a long tail 705 00:42:08,680 --> 00:42:13,160 right of, of applications, how long it takes them to, to, you 706 00:42:13,160 --> 00:42:15,240 know, to bring out support for it. 707 00:42:16,400 --> 00:42:19,840 But I think, you know, even if you can get some of the major 708 00:42:20,320 --> 00:42:24,760 players on board that there's a lot of huge value to that, 709 00:42:26,800 --> 00:42:30,240 especially when you talk about enterprise type, you know, 710 00:42:30,600 --> 00:42:36,040 regulatory type applications, if you could get that on board, 711 00:42:36,480 --> 00:42:40,800 there's huge value for for, you know, for industry for that so. 712 00:42:42,520 --> 00:42:45,200 You've got another step coming up this week because you're busy 713 00:42:45,240 --> 00:42:48,600 the way One McDonald's Way, the global identity and access 714 00:42:48,600 --> 00:42:50,800 journey at McDonald's. What's that about? 715 00:42:51,360 --> 00:42:55,120 Yeah. So McDonald's, you know, we, 716 00:42:55,120 --> 00:42:59,640 we're in 115 markets and historically McDonald's sort of 717 00:42:59,640 --> 00:43:04,440 operated as 115 different businesses. 718 00:43:04,440 --> 00:43:06,760 I, you know, I mentioned that I've been with McDonald's for a 719 00:43:06,760 --> 00:43:08,560 long time. I actually started incorporated 720 00:43:08,560 --> 00:43:11,640 in 2000. And when I started, there was no 721 00:43:11,640 --> 00:43:15,200 global IT. There was corporate IT, which 722 00:43:15,200 --> 00:43:20,920 was focused on like a mainframe and our financial systems for, 723 00:43:21,080 --> 00:43:23,080 you know, how the corporation rang. 724 00:43:23,920 --> 00:43:28,600 And then every market had their own IT, you know, from the US 725 00:43:28,600 --> 00:43:31,920 market, which had a fairly sizable you IT because they're 726 00:43:31,920 --> 00:43:35,440 like a third of our restaurants. But he had some markets that 727 00:43:35,440 --> 00:43:39,720 it's like one guy in a in a closet somewhere around IT 728 00:43:39,720 --> 00:43:42,200 through the entire market because they're a small in 729 00:43:42,200 --> 00:43:45,160 market, but every market did the relative there. 730 00:43:45,240 --> 00:43:47,880 There was no, we didn't have a global identity platform. 731 00:43:48,080 --> 00:43:54,800 In fact, when when I was fairly new, I think I was made counting 732 00:43:54,840 --> 00:44:02,600 a year in, we rolled out the first global identities because 733 00:44:02,600 --> 00:44:07,760 we were trying to roll out an extramat and realize that we 734 00:44:07,760 --> 00:44:12,480 didn't have an identity that everybody could use to sign in 735 00:44:12,760 --> 00:44:16,160 to this this website that we were going to use to disseminate 736 00:44:16,760 --> 00:44:19,160 defamation of. I see that a lot actually. 737 00:44:19,320 --> 00:44:24,240 It's like this, this idea of digital transformation driving a 738 00:44:24,240 --> 00:44:28,400 lot of standardized identity approaches down that seems like 739 00:44:28,400 --> 00:44:30,600 that kind of also. Yeah, because this it's when you 740 00:44:30,600 --> 00:44:34,680 get to the point what George Lee just described me where realist. 741 00:44:34,680 --> 00:44:40,120 Oh, oh, that's actually they call that identity and access 742 00:44:40,120 --> 00:44:40,800 mentor. OK. 743 00:44:40,840 --> 00:44:43,680 Yeah, we need that. Well, The funny thing is, I mean 744 00:44:43,720 --> 00:44:49,160 even at that point we rolled out sort of a new identity platform, 745 00:44:49,600 --> 00:44:52,800 but all of the markets still manage their identity platform 746 00:44:52,800 --> 00:44:57,800 for their local applications for their local PCs, etcetera. 747 00:44:57,800 --> 00:45:03,880 So we had for this dichotomy of the the global platform, which 748 00:45:03,920 --> 00:45:08,240 only got you into this extranet and subsequently any 749 00:45:08,240 --> 00:45:11,880 applications that sort of tied in to that same platform. 750 00:45:12,480 --> 00:45:16,160 But how people logged into their PCs was a completely different 751 00:45:16,160 --> 00:45:17,440 ID. So you had people with two 752 00:45:17,440 --> 00:45:19,600 different IDs with two different passwords. 753 00:45:19,960 --> 00:45:25,120 And eventually some of our, like the US market and corporate 754 00:45:25,320 --> 00:45:28,440 said, Oh well, since we're running both of these things, 755 00:45:28,440 --> 00:45:31,000 why don't we synchronize the password between the two, but 756 00:45:31,000 --> 00:45:35,520 you still had two different IDs. And technically 2 still 757 00:45:35,720 --> 00:45:37,880 passwords, but it was it was wise I think. 758 00:45:38,360 --> 00:45:41,320 Exactly. But, but it was literally one 759 00:45:41,320 --> 00:45:45,320 was in Active Directory and one was in like Nobel identity 760 00:45:45,320 --> 00:45:49,480 manager directory. But yeah, they were, they were 761 00:45:49,480 --> 00:45:54,760 synchronizing passwords. So at that point we, we still 762 00:45:54,760 --> 00:45:59,920 had effectively 100 and 15120 different ways of doing I, I got 763 00:46:00,360 --> 00:46:01,880 right. You had a central team that 764 00:46:01,880 --> 00:46:05,800 managed the global identity portion, but that wasn't really 765 00:46:05,800 --> 00:46:08,760 a global identity platform because it was really used for 766 00:46:08,760 --> 00:46:12,800 accessing one's websites. Over time, we got some of our 767 00:46:12,800 --> 00:46:17,560 major markets sort of standardized on a single Active 768 00:46:17,560 --> 00:46:24,120 Directory. But it, it took us up until end 769 00:46:24,120 --> 00:46:29,200 of 2022 to actually get everybody on to a standard 770 00:46:29,200 --> 00:46:32,840 platform right through the same business processes, same 771 00:46:33,120 --> 00:46:36,280 identity life cycle processes and everything. 772 00:46:36,760 --> 00:46:41,600 But we, we really kicked that up process off in 2019. 773 00:46:41,600 --> 00:46:45,640 And over the course of four years, we onboarded 100 markets 774 00:46:46,040 --> 00:46:51,920 and something like almost 2,000,000 user IDs on platform 775 00:46:51,920 --> 00:46:55,040 in like 4 years. So that's what my talk is going 776 00:46:55,040 --> 00:46:57,640 to be about is really just kind of talking through what that 777 00:46:57,920 --> 00:47:00,640 process looked like, how we did it, how we structured the 778 00:47:00,640 --> 00:47:06,000 program to actually do that. Because it, it was an insane 779 00:47:06,000 --> 00:47:08,920 amount of work to try and work with all of these different 780 00:47:08,920 --> 00:47:13,120 markets to bring them on board. And we obviously couldn't do it 781 00:47:13,720 --> 00:47:17,880 in a custom way for every single market 'cause there was no way 782 00:47:17,880 --> 00:47:20,400 we could do it. And then, you know, I'll talk 783 00:47:20,480 --> 00:47:24,000 through a a few of the lessons learned and and sort of what's 784 00:47:24,000 --> 00:47:27,560 next for from a top. Didn't stop. 785 00:47:27,560 --> 00:47:31,760 We've been timing here about 45 minutes kind of the call before 786 00:47:31,760 --> 00:47:36,040 the store of identivers. It's, you know, 10:20 AM the 787 00:47:36,080 --> 00:47:39,360 next time because the people kind of coming and goings we're 788 00:47:39,360 --> 00:47:40,960 kind of like wouldn't look at doing that room right. 789 00:47:40,960 --> 00:47:45,640 Like the actual conference technically, I guess starts 790 00:47:45,640 --> 00:47:49,720 tonight with the the keynote. So we want to let you get on and 791 00:47:49,720 --> 00:47:53,000 at least get an app in or shenanigans starter right here. 792 00:47:54,800 --> 00:47:59,080 Would you say that the sausage, egg and cheese that griddle is 793 00:47:59,080 --> 00:48:02,280 the pinnacle of McDonald's innovation? 794 00:48:02,840 --> 00:48:05,920 So pinnacle of McDonald's innovation. 795 00:48:06,480 --> 00:48:08,360 Because I could tell you right now, I think it is. 796 00:48:08,800 --> 00:48:14,160 I don't know how you beat that. So I will say my kids love the 797 00:48:14,160 --> 00:48:18,120 sausage, egg and cheese McGraw that is by far their favorite 798 00:48:18,120 --> 00:48:22,960 breakfast. I'm I'm more of a breakfast 799 00:48:22,960 --> 00:48:27,760 burrito kind of guy myself, 'cause you know what? 800 00:48:27,760 --> 00:48:30,920 What could be better than eggs and sausage and Peppers and. 801 00:48:31,040 --> 00:48:33,480 Roll well and thy and Gia Olivia bell salsa. 802 00:48:33,560 --> 00:48:34,800 And you know their skin correctly. 803 00:48:35,760 --> 00:48:37,600 Yeah. I mean, you know, the the little 804 00:48:38,560 --> 00:48:42,400 syrup injected pancake. I I done it. 805 00:48:42,920 --> 00:48:46,080 I mean it, it literally is a whole breakfast in one thing 806 00:48:46,640 --> 00:48:49,040 accelerated. So yeah, I could, I could see 807 00:48:49,040 --> 00:48:51,000 that. I I could I could agree with 808 00:48:51,000 --> 00:48:54,560 that statement. What do you say to someone when 809 00:48:55,240 --> 00:48:58,520 they've never been to McDonald's and say what's the thing that 810 00:48:58,520 --> 00:49:00,480 they should try? It what? 811 00:49:00,480 --> 00:49:03,480 And then really he. Who is this right? 812 00:49:03,760 --> 00:49:06,680 Actually, that's not sure if he likes this. 813 00:49:07,560 --> 00:49:12,040 And I guess so, I think you got to go with the classics, right? 814 00:49:12,360 --> 00:49:15,360 If if, if you're talking about breakfast, you got, you got to 815 00:49:15,360 --> 00:49:19,240 try the egg, you know? I'm not a guy too plain. 816 00:49:19,600 --> 00:49:22,160 Yeah. I I mean a lot of them as a kid, 817 00:49:22,160 --> 00:49:26,080 but now that you have the like red egg griddle, I mean, and, 818 00:49:26,080 --> 00:49:27,800 and by the way, it doesn't have to be just sausage. 819 00:49:27,800 --> 00:49:31,120 I mean, anything you put on Mcgriddle, that's wonderful. 820 00:49:32,200 --> 00:49:34,600 Yeah, I mean, honestly, you could really try it for 821 00:49:34,600 --> 00:49:36,520 breakfast because the breakfast menu is awesome. 822 00:49:36,520 --> 00:49:41,440 I I'd miss all day breakfast, but obviously. 823 00:49:41,440 --> 00:49:43,040 And for lunch, you got to try the fries. 824 00:49:43,400 --> 00:49:47,480 Yeah, I mean, there's just no two ways around powder fries and 825 00:49:47,480 --> 00:49:50,160 I would say our poor powder of cheese because. 826 00:49:50,480 --> 00:49:52,880 My daughter cooking, you know, we, we switched over. 827 00:49:52,880 --> 00:49:57,320 To fresh beef for Kurt Carver cheese a number of years ago and 828 00:49:57,320 --> 00:50:03,720 it's like that day you. I mean, the quality of the fresh 829 00:50:03,720 --> 00:50:06,920 beef versus the frozen beef is just, I mean, frozen beef is 830 00:50:06,920 --> 00:50:08,040 good. It's good quality. 831 00:50:08,040 --> 00:50:10,840 It's just there's something about the and fresh. 832 00:50:11,360 --> 00:50:14,160 Bamboos Crispy Chicken Deluxe is playing too. 833 00:50:14,800 --> 00:50:16,880 So how? Here's what for you. 834 00:50:17,040 --> 00:50:20,440 Overrated or underrated fish for legs out? 835 00:50:22,440 --> 00:50:24,840 I get to say overrated because I don't like fish very much. 836 00:50:26,120 --> 00:50:29,040 Not at all. But I I do know that there are 837 00:50:29,040 --> 00:50:33,360 lots of people that level then. It's probably underrated, I 838 00:50:33,360 --> 00:50:36,560 never get it but. Just wait a second. 839 00:50:36,800 --> 00:50:38,760 How can you how can you say it's underrated? 840 00:50:38,760 --> 00:50:39,680 I. Don't have to met that many 841 00:50:39,680 --> 00:50:41,000 people that like it. OK. 842 00:50:41,440 --> 00:50:43,440 So I think like the rating is very low. 843 00:50:43,440 --> 00:50:48,480 That is, among society, going to be better than we as fish. 844 00:50:48,600 --> 00:50:50,880 We sound an awful lot but. It's just when I get to 845 00:50:50,880 --> 00:50:52,480 McDonald's, I'm. Like well. 846 00:50:52,640 --> 00:50:56,240 Serve things and fish sandwich doesn't come to mind for me, but 847 00:50:57,200 --> 00:51:01,720 yeah and they could probably. And it's it's the only sandwich 848 00:51:01,720 --> 00:51:03,600 we have that uses a steamed butt. 849 00:51:05,720 --> 00:51:08,280 All of our other sandwiches use toasted butts. 850 00:51:08,520 --> 00:51:10,840 OK, but the fish filet has a steamed butt. 851 00:51:14,240 --> 00:51:16,400 And now we're getting. I don't know, I mean I'd have to 852 00:51:16,400 --> 00:51:19,640 go back and look at the history, but yeah, there's something 853 00:51:19,640 --> 00:51:24,600 about the IT makes it like super pillowy and a cow. 854 00:51:26,400 --> 00:51:31,200 I guess maybe because the fish is kind of a lighter, a lighter 855 00:51:31,680 --> 00:51:36,360 protein versus lighter chicken. It's are more dense And so 856 00:51:36,360 --> 00:51:38,920 because the the fish is is lighter to fluff. 857 00:51:41,560 --> 00:51:46,000 I'd have to have to ask by my buddy chef Mike her ass. 858 00:51:46,000 --> 00:51:47,560 I think it's how he pronounced his last name. 859 00:51:47,560 --> 00:51:51,960 He's a he's a former McDonald's chef and he he's out on social 860 00:51:51,960 --> 00:51:53,840 media answering all the McDonald's questions. 861 00:51:53,840 --> 00:51:55,600 So. I'd be a good one for throwing 862 00:51:55,600 --> 00:51:57,320 out TikTok, for example. Yeah, exactly. 863 00:51:57,480 --> 00:52:01,720 That's a good like, you know, pub trivia quiz. 864 00:52:01,760 --> 00:52:04,920 Like what is the only McDonald's item that does not have a 865 00:52:04,920 --> 00:52:06,360 toasted rifle? No. 866 00:52:06,960 --> 00:52:11,080 Yeah, that will do all right. What do you think? 867 00:52:11,280 --> 00:52:13,240 Should we wrap it up there? I think we should wrap it up. 868 00:52:13,240 --> 00:52:15,720 We, I mean, we can't take up too much George's time. 869 00:52:15,720 --> 00:52:17,280 Together. Just get out there. 870 00:52:17,480 --> 00:52:19,200 This day I didn't burst ahead, Yeah. 871 00:52:19,600 --> 00:52:21,880 I appreciate you guys have. Yeah, Thank you so much for 872 00:52:21,880 --> 00:52:25,320 taking the title class. And Yep, we'll see you walk in 873 00:52:25,320 --> 00:52:27,400 the halls and we'll be doing the same thing. 874 00:52:27,400 --> 00:52:30,240 So that's appreciating time. Yeah, thank you. 875 00:52:30,240 --> 00:52:32,200 All right, so we'll go ahead and make it there for this 876 00:52:32,200 --> 00:52:34,720 conversation, I think. So this was kind of kick off 877 00:52:34,720 --> 00:52:39,000 with our Identitors 2024 series. It's a plan I think right now is 878 00:52:39,880 --> 00:52:43,400 episodes pretty much all looks that sweet as I get back to get 879 00:52:43,400 --> 00:52:47,240 things out of there and kind of pushed out the door, but that 880 00:52:47,240 --> 00:52:49,040 was it. So our first four range of 881 00:52:49,040 --> 00:52:52,240 video, we got cameras, we got some microphones, we got open 882 00:52:52,240 --> 00:52:54,680 door. People were kind of coming in 883 00:52:54,680 --> 00:52:59,240 and that way. How do I say was it on there? 884 00:52:59,680 --> 00:53:04,520 So, you know, do a live if they say the biz, but go ahead of the 885 00:53:04,520 --> 00:53:06,280 hands. Come on in. 886 00:53:06,560 --> 00:53:08,920 Then listen to us like subscribe. 887 00:53:08,920 --> 00:53:10,200 We're building up a YouTube channel. 888 00:53:10,200 --> 00:53:13,000 So I know Jim was very interested in making sure that 889 00:53:13,000 --> 00:53:15,320 the YouTube log out. If you didn't know it's going on 890 00:53:15,320 --> 00:53:17,360 to have it, it's ready. I was ready. 891 00:53:17,960 --> 00:53:22,800 So youtube.com slash at IDAC Podcast brings you to our 892 00:53:22,800 --> 00:53:27,600 channel, our website, idacpodcast.com or Twitter or X 893 00:53:27,600 --> 00:53:33,680 whatever, all display them at IDAC podcast, Mastodon, IDAC 894 00:53:33,680 --> 00:53:35,800 podcast at info setup dot exchange. 895 00:53:35,800 --> 00:53:37,600 And yeah, we're on LinkedIn, George. 896 00:53:37,600 --> 00:53:40,000 We'll have your LinkedIn as well in our showdown so that people 897 00:53:40,000 --> 00:53:41,760 can reach out. Awesome. 898 00:53:41,760 --> 00:53:46,160 Yeah, either do get grease over your your McDonald's items or 899 00:53:46,160 --> 00:53:49,080 commiserate the unauthorization stuff and, and things like that. 900 00:53:49,440 --> 00:53:53,080 So with that, go ahead and leave it big star watching and or 901 00:53:53,080 --> 00:53:54,440 listening. And we'll talk to Dell on the 902 00:53:54,440 --> 00:53:59,560 next talk. You've been listening to 903 00:53:59,560 --> 00:54:03,440 Identity at the Center. We hope you've enjoyed the show. 904 00:54:03,640 --> 00:54:07,760 Make sure to like, rate and review, and we'll be back soon. 905 00:54:08,000 --> 00:54:10,280 But in the meantime, hit the website at 906 00:54:10,280 --> 00:54:16,640 identity@thecenter.com. See you next time on Identity at 907 00:54:16,640 --> 00:54:17,560 the Center.