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You're listening to the identity
of the center podcast, this is 

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the show that talks about 
identity and access management 

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and making sure you know who has
access to what let's get 

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started. 
Welcome to the identity of the 

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center podcast. 
I'm Jeff. 

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And that's Jim. 
Hey, Jim. 

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Hey, Jeff, how are you? 
Oh, not so bad yourself. 

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Hey man, living the dream. 
Here at the Gartner, I am 

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Summit. 
Today was awesome. 

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The keynote this morning, was 
one of the best that I've seen I

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mean so it was Matthew lone 
loon, I think moon I want I 

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don't yeah sorry sorry Master 
Storyteller yeah so I'm sure 

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he's like a big listener the 
podcast so if he is sorry about 

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that. 
But yeah. 

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I mean, just he talked about how
to tell stories, you know, 

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pretty much whatever industry 
you're in, but little bit of 

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background on him he was, you 
know, he was like a artist for 

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The Simpsons and then wound up 
doing, you know, and Orion, 

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creation and animation for 
Pixar, right? 

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And working for Steve Jobs and 
what another creative person. 

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So it is, like the combine 
creativity, but the Biggest 

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thing for me was like I was just
sitting there thinking imagine 

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if you were good enough at 
communicating that you could be 

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doing what he's doing and doing 
it as masterfully as he is. 

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And yeah, I wanted to segue with
that or at least just kind of 

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mention. 
So we've got a guest here today,

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Lewis, Almeida. 
And this guy is a master 

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communication, right? 
He is like, I've just, he has a 

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way of connecting with people 
emotionally and empathetic And I

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think that was like, I've seen 
him succeed so many times and, 

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you know, making customers feel 
like our clients feel like, you 

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know, they're they're really 
they're more than customers 

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right there. 
There's somebody that he cares 

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about he's not going to abandon 
them, things like that. 

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So anyway I wanted to say that 
about Louis because I just have 

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a ton of respect for him. 
Yeah so man I have to jump in 

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yes that's one of the nicest 
things I've heard in a long time

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Jim and it really means a lot to
me. 

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You know, for your listeners 
they might not know. 

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I mean the people that that are 
here with me today, Jim and 

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Geoff, I consider really good 
friends. 

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So thank you for saying that, I 
really appreciate it. 

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Not a dry eye in the house here 
this is, yeah, it's a good way 

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to kick things off. 
I didn't you know just to level 

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set. 
Right. 

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We're here at the Gardner 
conference, we're trying to put 

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out a whole bunch of content. 
We put out something last night,

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that was kind of day one. 
Now, we're here today to Jim 

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are. 
Our scheduling Guru has booked a

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variety of great guests, Lewis 
almeida's are First one, he's 

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with clear sky, he's the chief 
Revenue officer, which I assume 

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means make a crap ton of money 
for the company and we're going 

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to talk to that and again we're 
in the The Suite that has been 

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so graciously donated by the 
following fine folks at our SM. 

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So thank you very much. 
RSM why don't we start what? 

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So the last time you were on the
show with us Louise was episode 

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78 and we talked about digital 
transformation and that has been

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one of the themes that really 
kind of jumped out to me as part

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of this competition. 
Hence, as we heard it yesterday,

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and I noticed this with the 
Keynotes and we talked about 

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this in an our preview of the 
Gartner, episode is a lot of the

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Keynotes are focused on the 
human part of identity and 

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really, not even identity, but 
business emotion storytelling, 

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those sorts of things. 
And one of the things that came 

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out was digital transformation. 
Was people get lost in this 

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obtuse phrasing and nomenclature
of we're going to digitally 

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transform blah blah blah. 
It is not doesn't make a lick of

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sense. 
When you say it like distilling,

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that down into something that 
makes sense is something that is

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really the articulation of that 
message, we want to go and it's 

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at Echo, Jim's point and you 
have we've been on sales. 

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Calls is all having been former.
We were tied entropy and 

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listening to the connections. 
In the stories has been a big 

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part of think of the success 
that we had as a group and 

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obviously, you know, 
individually as well but with 

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that long Preamble in place, I 
guess, how is your Conference 

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going so far. 
Are you attending sessions? 

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Are you a booth babe? 
You know, what are we doing? 

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You know, I've never been so 
active in the booth. 

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I've been to probably 15 garters
and I was famous for never 

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really showing up at the booth. 
Yeah, you know, can confirm, you

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know, my prior employer. 
We were really at the at the 

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center I'd say like I would say,
almost said we were at the 

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General Store of identity, 
right? 

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Vendors wanted us to partner 
with them and clients We're of 

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the work that we did, this is 
really kind of one of the hubs 

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at the Gartner event. 
So I was always busy. 

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Alright, today is, you know, I'm
with a with a smaller company, 

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that's really, you know, trying 
to make its Mark and as a 

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result, you know, I'm I was 
there yesterday morning unboxing

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things. 
It's setting up the booth and my

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suit and has. 
I was doing that, I couldn't 

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believe I was doing it manual. 
Labor was doing manual labor, 

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you know, and it felt really 
good and it's Been a great 

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conference for us, it really 
has. 

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And the way I measure that is, 
you know, the traffic through 

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the expo hall and also the 
interest that the customers that

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are attending have and also 
their knowledge. 

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All right, so always engage the 
conversations knowledgeable 

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people. 
They know what IGA is not 

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spending a lot of time, 
explaining what we do and for 

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those reasons it's really been a
good conference for us. 

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What are you noticing about this
year compared to Prior because 

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you've been to 15, that's a lot.
I thought a for myself was a lot

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but 15 is double that I would, I
would guess 15. 

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Yeah. 
So what's different like what's 

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different from this year 
compared me to Prior years? 

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So you know, I'm sensing a lot. 
Less hype. 

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Okay. 
Like I think that you know 

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identity has become a reality. 
I mean it has been for a long 

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time, right? 
But I remember the days where, 

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you know, seal point was to 
Taking over the world, and it 

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was like this, you know, this 
Banner out in front and octo was

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growing, and it was just 
craziness and I just felt like, 

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you know, the booths were huge 
and the sense I got this week 

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was that, you know, even the 
larger vendors downsized their 

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booths like you have major 
players like broadcom or one 

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identity, you know, in 
reasonably sized boost. 

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It's almost as if people have 
come a little bit to their Is 

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that are making the best use of 
their marketing dollars. 

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I see attendance up. 
I think there is a good amount 

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of people. 
Like, if you saw the Keynotes 

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all of those people, I was 
shocked at how many people were 

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in the the hall there. 
So for us extremely positive in 

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that sense because our small 
Booth didn't, you know, it was 

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able to be seen and lots of 
great conversations so good 

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show. 
Yeah, I know. 

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So your booth how busy you guys 
were. 

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I also saw some booths where 
there wasn't much traffic so I 

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think people are coming into the
vendor Hall and kind of seeking 

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out who they want to talk to. 
They're more educated to your 

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point more educated on what 
they're looking for what they 

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need. 
They kind of know what I am as I

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credit that somewhat to I think 
the pandemic and people having 

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to kind of do some research and 
not having Forces. 

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Every year is my impression in 
past years was people showing up

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completely green on. 
What I am was. 

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The other thing I would say 
though is, you know, and I 

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wanted to get your thoughts on 
this, is that I think many more 

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like a higher percentage of the 
audience is coming from. 

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These are I am practitioners 
working for organizations where 

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they're doing. 
I am for their organization 

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rather than consultants and 
vendors. 

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What are your thoughts on that? 
Do you feel Like it's a greater 

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percentage right now, we, you 
know, we did see some sis come 

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through the booth. 
I didn't see a lot of them. 

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You know, there wasn't this huge
presence. 

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I think that they're probably 
here in off off show a little 

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bit and doing their dinners. 
I just saw a lot of educated 

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customers and I think the 
difference this year was if 

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you're here post covid, it's 
because you really wanted to be 

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here, right? 
People aren't traveling 

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gratuitously nowadays. 
So, the people that came He 

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missed it. 
They wanted to be here and you 

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know it for us it's like a high 
school reunions. 

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I mean it's crazy. 
So there's a social aspect to it

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and and hooking up with the 
channel Partners such as 

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yourselves for us that's a 
tremendous opportunity as well. 

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Yeah I would say also you know 
it's a big investment especially

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if you're a company sending 314 
members. 

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I mean you know you have to cost
of the passes the cost of the 

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travel as well as like the 
opportunity cost of not being. 

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Your seat doing your job. 
But when I think about the 

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benefit of sending people to 
accomplish sirs, the employee 

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retention aspect. 
So I'm thinking about it from a 

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company that, you know, does 
doesn't do. 

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I am for their business, but 
does I am sending people? 

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It's an employee retention 
because people will feel like, 

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hey my company cares about me. 
They're going to send me and 

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then there's the education 
aspect. 

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I mean, I've really been coming 
away from this Gartner 

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conference with A lot of you 
know, knowledge that I'll be 

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able to put to work and I've 
been in the industry for 20 

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years. 
Yeah, I agree. 

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I'm getting that feedback from 
people visiting that that 

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brought non-identity people. 
There was one customer that 

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said, he brought an audit team 
and he said some of the sessions

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were really good for them. 
In other words, were above their

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heads were suited for him. 
So there's a good mix there but 

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you made me think of our friend 
and that if I trolley of net BR 

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and Brazil. 
Remember him, he brought eight 

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people. 
I'm from Sao Paulo to the 

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conference and it's about 
retention and it's about look at

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who we are. 
Were a player, you know, I think

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he's one of the largest IGA 
integrator is in Pam and other 

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things that he does in Brazil 
and they're celebrating it and 

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they're having a blast and 
usually I'd be out with them but

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I can't keep up because of doing
manual labor at the booth, which

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is great too. 
So this has been a good good 

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change for me and getting your 
boots back on the ground. 

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Getting connected with the 
Common Man movies. 

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That's right. 
Yeah. 

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Um, so let's talk a little bit 
about clear sky. 

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I think one of the things that 
we like to do is kind of talk 

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through some of the different 
vendors in this space. 

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I know you guys are in IGA, but 
what is it? 

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That clear sky does that's 
different than other folks that 

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are in this. 
Thanks, so, you know, so so 

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Gartner, I like to look at 
Garden. 

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I think Gardner is a great 
reference for the market. 

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People looking at the market, 
they spent a lot of time 

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researching IGA and, you know, 
they killed the magic quadrant. 

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And if you talk to Andre Nikki, 
you know, you'll tell you that 

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the reason they killed it, or 
the reason Gartner kills 

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quadrants is because the 
products get commoditized and we

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see that, you know, in our jobs 
like, you know, we used to 

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always when we and my former 
employer that we all work 

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together, you know. 
I used to say, it's not about 

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the product, right? 
It's really about making sure 

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that, you know what, you want to
accomplish with the part 

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product, having a good partner 
and deploying it. 

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And I think that's absolutely 
the case with IGA. 

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The reason clear sky was 
attractive to me, is because 

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they're doing, we're doing that 
on a platform and that platform 

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is service now and before clear 
skies I thought servicenow was 

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itsm service. 
Now is not itss so much more so 

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much more. 
It's this platform and, you 

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know, I worked at ca for a 
while, we used to sit CA that 

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the ca products, all had a 
common bus between them, it was 

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not true. 
Okay, the products are all 

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Standalone products. 
The platform is a common bus. 

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So everything that service now 
puts out puts on that platform 

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is integrated and what we're 
seeing. 

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00:12:40,600 --> 00:12:44,000
Old macdermot, their CEO, who 
let us say P for a long time. 

225
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Is really. 
It is no longer a burden. 

226
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It's now the engine that's 
fueling business and that's 

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really what digital 
transformation is about. 

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And those guys are leading the 
way so for us to be able to put 

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IGA on the platform initially I 
thought it was about a better 

230
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integration with itsm but it's 
not what we're doing is we're 

231
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putting the user information up 
there. 

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So if you're a company, the 
views Servicenow strategically, 

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and you've got all of these 
workloads up there grch are the 

234
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SEC Ops products, right? 
And now you put your users in 

235
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their entitlements up there. 
It's almost necessary to have it

236
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there. 
So we've got that privilege, 

237
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that. 
That's what we're doing. 

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And so we have, I won't say a 
better mousetrap, but a 

239
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different one that for certain 
companies is very powerful and I

240
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think, historically people 
booked at platforms as A soft. 

241
00:13:41,400 --> 00:13:43,900
Yeah, OS, Titan level, right 
Linux, right. 

242
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Those sorts of things and do you
think people are starting to 

243
00:13:47,600 --> 00:13:51,500
figure out that there are other 
platforms like servicenow like 

244
00:13:51,500 --> 00:13:54,900
Salesforce sap? 
Even itself, sometimes has its 

245
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own platform from your traffic 
and your conversations are 

246
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people picking up on sort of 
this paradigm shift that it's 

247
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not just the OS. 
Maybe that's running the 

248
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platform. 
It's something else. 

249
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You know, it's very interesting 
because the early adopters are. 

250
00:14:09,500 --> 00:14:12,600
So if you were to say A who does
see service. 

251
00:14:12,600 --> 00:14:15,000
Now that way it's going to be 
your large Financial 

252
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organizations rights 08 itsm is 
everywhere. 

253
00:14:19,600 --> 00:14:22,900
Like you know, almost every 
Enterprise has a service now 

254
00:14:22,900 --> 00:14:25,900
footprint. 
But it's only the really large 

255
00:14:25,900 --> 00:14:29,400
organizations that have said 
this is going to be that 

256
00:14:29,400 --> 00:14:32,200
platform that manages other 
platforms. 

257
00:14:32,600 --> 00:14:34,600
You know, again, I'll point to 
build McDormand. 

258
00:14:34,600 --> 00:14:35,900
I've been listening to him a 
lot. 

259
00:14:36,000 --> 00:14:38,400
You don't need talks about the 
hyper scalars, right? 

260
00:14:38,400 --> 00:14:40,800
As you're an AWS. 
Yes. 

261
00:14:40,800 --> 00:14:43,200
And those other platforms 
because we don't compete with 

262
00:14:43,200 --> 00:14:45,200
them. 
Then we'd also don't compete 

263
00:14:45,200 --> 00:14:49,600
with your Erp systems for your 
CRM systems and he sees them is 

264
00:14:49,600 --> 00:14:52,100
a platform that manages other 
platforms. 

265
00:14:52,700 --> 00:14:55,300
I was talking to a gentleman 
from Accenture in Australia 

266
00:14:55,300 --> 00:14:58,700
because, you know, as a start-up
one of my privileges as I handle

267
00:14:58,700 --> 00:15:02,200
Australia, which means I get to 
work at 8:00 at night, 10:00. 

268
00:15:02,200 --> 00:15:05,300
At least you get to go there. 
I'm good to get together. 

269
00:15:05,400 --> 00:15:07,400
Yeah, we get to go there. 
Yep, for sure. 

270
00:15:07,500 --> 00:15:11,800
Okay, I don't feel so bad then 
and he To me goes, I see service

271
00:15:11,800 --> 00:15:15,900
now is a category killer and 
what does that mean category? 

272
00:15:15,900 --> 00:15:19,500
Killer so IGA it has the 
potential. 

273
00:15:19,500 --> 00:15:22,300
Maybe not through us but it has 
the potential to kill the 

274
00:15:22,300 --> 00:15:26,600
category, right? 
If you think about it where and 

275
00:15:26,800 --> 00:15:29,500
you have to think of this 
through time as it involves and 

276
00:15:29,500 --> 00:15:35,300
kills other as it grows and 
becomes more market, share has 

277
00:15:35,300 --> 00:15:38,600
more market share in different 
categories, you're going to have

278
00:15:38,600 --> 00:15:42,600
more value, you know, one plus 
one doesn't equal two equals 

279
00:15:42,600 --> 00:15:46,000
four and as you put more and 
more products on that platform, 

280
00:15:46,600 --> 00:15:49,700
it starts to become best of 
breed across all of these 

281
00:15:49,700 --> 00:15:52,800
different categories. 
Like, for instance, remember 

282
00:15:52,800 --> 00:15:58,000
when we integrated X2 Beam with 
sale Point Ito very clearly. 

283
00:15:58,100 --> 00:16:00,800
So the so there are security 
products. 

284
00:16:01,800 --> 00:16:06,100
Or set up to, as they developed 
these best-of-breed Solutions on

285
00:16:06,100 --> 00:16:08,400
the platform. 
Everything's integrated. 

286
00:16:08,800 --> 00:16:13,200
You're feeding a common database
basically our graph or, you 

287
00:16:13,200 --> 00:16:14,700
know, Lake whatever you want to 
call it, right? 

288
00:16:14,700 --> 00:16:18,100
All the data is going into a 
centralized location which makes

289
00:16:18,100 --> 00:16:20,500
it available for other services 
to consume, right? 

290
00:16:20,700 --> 00:16:26,000
I mean and I'm shocked by and by
what the possibility is there 

291
00:16:26,600 --> 00:16:29,200
and you know, it's never 
servicenow guy. 

292
00:16:29,200 --> 00:16:32,000
The first time I went to service
down knowledge of blue My mind, 

293
00:16:32,000 --> 00:16:35,500
it was like that. 
Parable of the frog that lived 

294
00:16:35,500 --> 00:16:38,800
in a well that then left the 
well and saw the ocean and his 

295
00:16:38,800 --> 00:16:42,100
mind blew up and I'm like, oh my
God, I was just, you know, 

296
00:16:42,100 --> 00:16:45,100
thousands of people. 
So it's very interesting what 

297
00:16:45,100 --> 00:16:46,600
they're doing. 
I think they've got the right 

298
00:16:46,600 --> 00:16:49,800
culture and we're fortunate to 
be a part of that, we kind of 

299
00:16:50,100 --> 00:16:54,700
almost stumbled into it because 
we thought it was just itsm and 

300
00:16:54,800 --> 00:16:57,300
you know we're learning again 
which is which is really nice. 

301
00:16:57,300 --> 00:16:58,800
Like I'm learning a lot about 
that. 

302
00:16:58,800 --> 00:17:01,400
Do you hear objections where 
people say? 

303
00:17:01,500 --> 00:17:03,200
Say. 
Oh yeah, we're not going to go 

304
00:17:03,200 --> 00:17:04,900
service now. 
It's too expensive. 

305
00:17:05,700 --> 00:17:08,599
I hear a lot of objections about
service now. 

306
00:17:08,599 --> 00:17:13,800
You know, it's quite common, and
that's why I think we're at best

307
00:17:14,200 --> 00:17:17,000
were a fit for certain 
companies, right? 

308
00:17:17,000 --> 00:17:19,400
Just like an IGA. 
How many times have you guys 

309
00:17:19,400 --> 00:17:21,400
heard? 
I'm not happy with my Ig a 

310
00:17:21,400 --> 00:17:24,700
solution. 
It's like skarner says it's 76% 

311
00:17:24,700 --> 00:17:27,200
of vendors. 
Aren't or customers aren't happy

312
00:17:27,200 --> 00:17:31,500
with their IGA, why? 
It's really expectation. 

313
00:17:32,300 --> 00:17:36,100
Like, remember you do one of the
things we'd always do is Define 

314
00:17:36,100 --> 00:17:39,500
requirements, and objectives, 
and make sure for our customers 

315
00:17:39,500 --> 00:17:42,800
that those were attainable 
requirements, and objectives, 

316
00:17:43,400 --> 00:17:47,800
help them sell to their 
organization, attainable goals, 

317
00:17:48,600 --> 00:17:50,300
so that they didn't get in 
trouble. 

318
00:17:50,800 --> 00:17:53,700
I think was service now. 
It's very similar, okay? 

319
00:17:53,700 --> 00:17:57,400
The you can do anything with 
that product, right? 

320
00:17:57,400 --> 00:18:01,300
You can workflow anything so you
can get carried away. 

321
00:18:04,500 --> 00:18:07,200
Yeah man. 
I have seen this one Trend with 

322
00:18:07,200 --> 00:18:10,100
customers of a died who have 
been on the IGA Journey. 

323
00:18:10,400 --> 00:18:15,000
I've done it right and they get 
four five six years into it and 

324
00:18:15,000 --> 00:18:17,600
then they get to the point where
it's like, they put so much into

325
00:18:17,600 --> 00:18:20,900
the IGA system. 
Now their managers were getting 

326
00:18:21,300 --> 00:18:23,300
100 approval requests today, 
right? 

327
00:18:23,300 --> 00:18:25,600
So now they have to figure out. 
Well, how do we? 

328
00:18:26,500 --> 00:18:28,400
How do we take care of that 
issue? 

329
00:18:28,800 --> 00:18:31,700
Yeah and I think service now, if
you don't manage It 

330
00:18:31,700 --> 00:18:34,800
appropriately, right? 
It can, it can be hard to get 

331
00:18:34,800 --> 00:18:38,100
value out of for some that go 
beyond just itsm. 

332
00:18:38,400 --> 00:18:41,300
And I think other organizations 
within the company, get a little

333
00:18:41,300 --> 00:18:45,000
jealous, maybe of the resources 
that are going there, I hear a 

334
00:18:45,000 --> 00:18:47,100
lot of people say the servicenow
guys. 

335
00:18:47,100 --> 00:18:50,000
Always think they can solve 
everything you know. 

336
00:18:50,200 --> 00:18:53,600
So I think that's true. 
I mean, look, the Microsoft guys

337
00:18:53,600 --> 00:18:57,400
think they can solve everything 
and no matter what you know when

338
00:18:57,400 --> 00:18:59,400
you the only tool you have is a 
hammer. 

339
00:18:59,400 --> 00:19:03,700
Everything looks like a nail. 
I think is true and I see one 

340
00:19:03,700 --> 00:19:07,100
thing I wanted to ask you about 
is you know Gartner has this 

341
00:19:07,100 --> 00:19:10,800
idea of like IGA light, what are
your thoughts on that? 

342
00:19:11,600 --> 00:19:14,600
I love it. 
Well, I know what is aij like, I

343
00:19:14,600 --> 00:19:16,900
love it. 
They explain what IG a light is,

344
00:19:16,900 --> 00:19:19,100
right? 
They basically it's came on in 

345
00:19:19,100 --> 00:19:22,200
this corner capabilities 
document, IGA capabilities, 

346
00:19:22,200 --> 00:19:25,900
which substituted for the the 
magic quadrant. 

347
00:19:27,200 --> 00:19:29,000
So they break down all the 
functions, right? 

348
00:19:29,000 --> 00:19:31,400
You think about role engineering
as Saudi? 

349
00:19:31,600 --> 00:19:35,300
Entitlements management password
reset they break all of that up 

350
00:19:35,300 --> 00:19:39,100
and they say, look, I GA light 
are these five things? 

351
00:19:40,400 --> 00:19:45,100
In that paper, they go on to 
talk about how people by IGA, in

352
00:19:45,100 --> 00:19:47,600
the end up using a think. 
The number was like 30, but I 

353
00:19:47,608 --> 00:19:51,500
don't know. 
That's the best music 30% of 

354
00:19:51,500 --> 00:19:54,300
what you buy or 26 percent of 
what you buy. 

355
00:19:54,800 --> 00:19:58,200
And I go, that's what we've been
telling our successful customers

356
00:19:58,200 --> 00:20:01,400
all along, you focus on what's 
important. 

357
00:20:01,500 --> 00:20:04,500
Our and what's more important 
than aggregating user 

358
00:20:04,500 --> 00:20:09,400
information correlating it and 
then reporting on who has access

359
00:20:09,400 --> 00:20:13,000
to. 
What I'm always amazed that 

360
00:20:13,000 --> 00:20:14,600
people that are just starting 
off there. 

361
00:20:14,600 --> 00:20:17,800
Like, I want to preserve 
provision to these 20 apps like 

362
00:20:17,800 --> 00:20:21,600
mint, just to review. 
This is right, you're still 

363
00:20:21,600 --> 00:20:24,800
faxing paper in for a class. 
Let's let's take a take the 

364
00:20:24,800 --> 00:20:29,400
training wheels off, first 
reviews in my mind, that's IG 

365
00:20:29,400 --> 00:20:32,200
light, okay? 
And it's Interesting, Jeff. 

366
00:20:32,200 --> 00:20:36,200
You know this the more hardcore 
seasoned identity practitioners,

367
00:20:36,200 --> 00:20:39,400
they know this, I get pretty 
jaded sometimes when I hear 

368
00:20:39,700 --> 00:20:44,600
vendor messaging and I'm going 
to pick on AI, every vendor has 

369
00:20:44,600 --> 00:20:48,800
some sort of AI component. 
Oh my God, it's like okay and I 

370
00:20:48,808 --> 00:20:51,500
tell customers on time with that
we work with as well, don't get 

371
00:20:51,500 --> 00:20:54,500
distracted by the shiny thing. 
Like you need to get the basics,

372
00:20:54,500 --> 00:20:56,600
right? 
AI is not going to do anything 

373
00:20:56,600 --> 00:20:57,800
for you until you get the 
basics, right? 

374
00:20:57,800 --> 00:20:59,800
Yeah. 
And if you do it basically you 

375
00:20:59,800 --> 00:21:03,000
do it in a basic way that That 
delivers a lot of value like we 

376
00:21:03,000 --> 00:21:07,800
talked about you do basic roles,
you know, and some rules and so 

377
00:21:07,800 --> 00:21:09,800
those things that you don't 
really need Ai. 

378
00:21:10,400 --> 00:21:13,600
And what's really interesting 
about that is we're starting so 

379
00:21:13,600 --> 00:21:16,400
I never really said that we were
tremendously Innovative people 

380
00:21:16,400 --> 00:21:18,200
would ask me what's your 
differentiator? 

381
00:21:18,200 --> 00:21:22,000
I'd say we do it on service now.
So it's our user experience. 

382
00:21:22,000 --> 00:21:25,400
You know, it's the platform but 
I'm starting to see some 

383
00:21:25,400 --> 00:21:28,500
differentiators because we've 
opted, not develop some AI 

384
00:21:28,500 --> 00:21:31,300
stuff, but we like crowdsourcing
right. 

385
00:21:31,500 --> 00:21:34,700
We like the idea of what about 
you, ask people? 

386
00:21:34,700 --> 00:21:37,800
What a group does, right? 
Or you ask people what an 

387
00:21:37,800 --> 00:21:42,900
account is and you start to 
build a library of these things 

388
00:21:42,900 --> 00:21:44,900
that can help Define 
entitlements. 

389
00:21:45,500 --> 00:21:49,700
I'll never forget that one 
account that you and I worked 

390
00:21:49,700 --> 00:21:53,500
on. 
I think it's a naval 

391
00:21:53,500 --> 00:21:56,700
manufacturer that I think, you 
know, everything about it. 

392
00:21:56,700 --> 00:21:59,900
I know you went in and you build
the judges, oranges. 

393
00:22:00,800 --> 00:22:04,600
You built the A very took like a
month, and you had the 

394
00:22:04,600 --> 00:22:09,300
application honor and you had 
the managers in a room building 

395
00:22:09,300 --> 00:22:13,800
in entitlements Library, like, 
what does this entitlement do? 

396
00:22:13,900 --> 00:22:18,100
So that when you review it, you 
know what, you're reviewing, the

397
00:22:18,100 --> 00:22:21,400
basics, the basic. 
Now imagine if we did that 

398
00:22:21,900 --> 00:22:25,900
during a review process, where 
you go do you certify this axis 

399
00:22:25,900 --> 00:22:29,100
and you don't have to say yes or
no, you can say I don't know 

400
00:22:29,100 --> 00:22:31,200
what this is. 
Goes back. 

401
00:22:31,200 --> 00:22:34,300
Some But he answers what it is. 
It comes back at that gets 

402
00:22:34,300 --> 00:22:38,100
stored and that becomes 
available to the next person. 

403
00:22:38,100 --> 00:22:40,000
I don't you don't even have to 
ask what it is. 

404
00:22:40,000 --> 00:22:42,400
There's an information thing and
now you know what that 

405
00:22:42,400 --> 00:22:46,300
entitlement is and you can have 
a whole effort that's workflow 

406
00:22:46,300 --> 00:22:49,400
driven around building an 
entitlement Library. 

407
00:22:49,400 --> 00:22:52,200
Like that's the kind of thing, I
think is more cool than a, i, to

408
00:22:52,200 --> 00:22:57,000
be honest with you, it's like 
this live Dynamic data thing, 

409
00:22:57,000 --> 00:22:58,000
right? 
That exists. 

410
00:22:58,000 --> 00:23:00,700
And it's constantly being 
updated and enriched and 

411
00:23:00,700 --> 00:23:02,200
definitions. 
Can change over time, right? 

412
00:23:02,200 --> 00:23:05,500
You can call it one thing and 
then somewhere, someone 

413
00:23:05,500 --> 00:23:08,200
internally rebrands it and now 
it's got a different name and 

414
00:23:08,200 --> 00:23:12,000
you keep it going. 
It's you know I used to back the

415
00:23:12,000 --> 00:23:14,500
days we had Rosa black on here a
couple days ago and one of the 

416
00:23:14,500 --> 00:23:18,800
things that I'm sure she'll 
remember is we set up a Wiki 

417
00:23:18,800 --> 00:23:22,000
with all of our documentation 
and how we did things but it was

418
00:23:22,000 --> 00:23:24,700
constantly changing. 
So I was always harping on the 

419
00:23:24,700 --> 00:23:27,200
team. 
Did you update the wiki if you 

420
00:23:27,208 --> 00:23:30,900
did not hit the wiki the 
information didn't exist and it 

421
00:23:30,900 --> 00:23:33,300
didn't matter. 
I was see that type of 

422
00:23:33,300 --> 00:23:36,100
discussion all the time and our 
engineering team versus our 

423
00:23:36,100 --> 00:23:38,300
customer success team. 
Customer success. 

424
00:23:38,300 --> 00:23:40,800
What something in the product 
and Engineering is like, did you

425
00:23:40,800 --> 00:23:43,300
update? 
It's not a Wiki, but I hear the 

426
00:23:43,300 --> 00:23:45,400
same things over there. 
Yeah. 

427
00:23:45,700 --> 00:23:48,700
I want to make some observations
about the the vendor hog. 

428
00:23:48,800 --> 00:23:50,300
Bring it back to that 
conversation. 

429
00:23:50,300 --> 00:23:56,400
So you mentioned the booster 
smaller, I agree the makeup of 

430
00:23:56,900 --> 00:23:58,800
the vendors, like, where's 
Oracle? 

431
00:23:58,800 --> 00:24:01,200
They're not there, right, 
broadcom, small booth. 

432
00:24:01,400 --> 00:24:04,000
Anything. 
Those were the two heaviest 

433
00:24:04,000 --> 00:24:08,700
hitters of all ten years ago. 
The other thing I wanted to 

434
00:24:08,700 --> 00:24:12,600
point out was just, you know, a 
lot. 

435
00:24:12,600 --> 00:24:14,000
There are a lot of booths, 
right? 

436
00:24:14,000 --> 00:24:17,800
And a lot of companies with 
smaller booths but they're still

437
00:24:17,800 --> 00:24:21,400
there and I think it's this area
around. 

438
00:24:21,700 --> 00:24:24,500
There are a couple of areas 
where there's still emerging. 

439
00:24:25,000 --> 00:24:28,200
So IGA is not really what I 
would call emerging there is 

440
00:24:28,200 --> 00:24:31,800
that are emerging are managing 
access to your Cloud 

441
00:24:31,800 --> 00:24:35,200
infrastructure. 
So not Cloud apps, but more your

442
00:24:35,200 --> 00:24:38,400
AWS your Google Cloud. 
Things like that. 

443
00:24:38,600 --> 00:24:41,800
The other is in the 
authentication, space around 

444
00:24:41,800 --> 00:24:46,500
verified Identity or biometric 
stuff like that. 

445
00:24:46,500 --> 00:24:49,700
So those are areas that has 
always been cool to me about I 

446
00:24:49,700 --> 00:24:51,900
am is there's always something 
that's emerging. 

447
00:24:51,900 --> 00:24:54,900
This pushing the boundaries that
could be the next big thing. 

448
00:24:54,900 --> 00:24:58,700
That didn't, the last point that
I wanted to make was something 

449
00:24:58,700 --> 00:25:01,000
you brought up earlier around, 
like, remember when we were 

450
00:25:01,000 --> 00:25:03,800
working on On EXA beam. 
And like, where's you be? 

451
00:25:03,800 --> 00:25:06,200
A that was like, the, the 
storyline of the. 

452
00:25:06,200 --> 00:25:09,100
That's the next big thing is not
only who has access to. 

453
00:25:09,100 --> 00:25:11,500
What it's, what are they doing 
with that access? 

454
00:25:11,800 --> 00:25:15,700
And can we detect anomalies now?
It's like, where is that? 

455
00:25:15,700 --> 00:25:17,700
Where is that conversation? 
Is it just now? 

456
00:25:17,900 --> 00:25:20,800
Baked into products of? 
There's no need for an exit 

457
00:25:20,800 --> 00:25:24,300
beam? 
Or I mean, I remember working 

458
00:25:24,300 --> 00:25:26,500
closely with executed at the 
time and I thought, you know 

459
00:25:26,500 --> 00:25:28,800
what, a great company. 
They're growing so fast and 

460
00:25:29,100 --> 00:25:32,700
dynamic and they talked about 
how users Here analytics was 

461
00:25:32,700 --> 00:25:35,400
going to be a thing of the past,
and I think that that space is 

462
00:25:35,400 --> 00:25:39,900
evolving very quickly. 
I did see grew call here, right?

463
00:25:39,900 --> 00:25:42,400
And I think, you know, one of 
the most impressive 

464
00:25:42,500 --> 00:25:46,500
presentations, I ever saw was 
the Seesaw of Aetna talking 

465
00:25:46,500 --> 00:25:51,100
about how he had integrated Guru
call and say V and and, you 

466
00:25:51,100 --> 00:25:56,400
know, created the stuff that we 
were trying to create at that 

467
00:25:56,900 --> 00:25:59,700
and I'd entropy right? 
And the integration between sale

468
00:25:59,700 --> 00:26:01,400
point. 
And next to me, what did we We 

469
00:26:01,408 --> 00:26:03,400
learn there though. 
We learned that there was 

470
00:26:03,400 --> 00:26:08,100
politics that the person that 
owned the lake, the data Lake 

471
00:26:08,100 --> 00:26:11,100
didn't want to interact with the
person that owned identity. 

472
00:26:11,100 --> 00:26:13,700
And I think what's great about 
what you're saying about the 

473
00:26:13,700 --> 00:26:17,500
gardener show here, it's really 
one of the three pillars of I 

474
00:26:17,500 --> 00:26:20,700
am. 
It's either Pam, it's access 

475
00:26:20,700 --> 00:26:25,100
management or its IGA. 
That's the bulk of the people 

476
00:26:25,100 --> 00:26:26,900
that are that are here. 
And I think that that's really 

477
00:26:26,900 --> 00:26:30,400
what makes this show special you
to like go to. 

478
00:26:30,400 --> 00:26:33,300
I'm only even RSA, which is so 
huge, right? 

479
00:26:33,300 --> 00:26:38,000
But there's no threat guys here 
and it's refreshing. 

480
00:26:38,000 --> 00:26:41,100
I mean, you know, because it's 
going back to basics, almost it 

481
00:26:41,100 --> 00:26:42,500
really is. 
It's a good show. 

482
00:26:42,600 --> 00:26:46,000
Yeah, I think I think you be a, 
is something that I was very 

483
00:26:46,000 --> 00:26:50,000
interested in because I think 
I'd say under leverage component

484
00:26:50,000 --> 00:26:53,500
of an identity program, you've 
got all this data and nobody 

485
00:26:53,500 --> 00:26:55,300
does anything with it. 
It's like, oh, we created a 

486
00:26:55,308 --> 00:26:58,000
ticket. 
Cool, what are you doing with 

487
00:26:58,000 --> 00:27:01,200
that information, right? 
Are you doing metrics SLA, SIU? 

488
00:27:01,300 --> 00:27:03,200
Looking for anomalies etcetera. 
And I think you'd be a was 

489
00:27:03,200 --> 00:27:06,300
supposed to be the solve that 
would fix that for you. 

490
00:27:06,700 --> 00:27:10,200
And now we've got this space 
called itd our identity threat 

491
00:27:10,200 --> 00:27:14,500
detection response which is like
this which to me sounds like you

492
00:27:14,500 --> 00:27:16,800
be a it's just a different 
acronym. 

493
00:27:17,200 --> 00:27:20,300
For essentially, the same or 
similar capabilities. 

494
00:27:20,700 --> 00:27:25,500
We showed our solution working 
with some security products that

495
00:27:25,900 --> 00:27:28,700
service now has. 
And one of the Cecil's, they 

496
00:27:28,700 --> 00:27:32,200
have several ceases one of the 
cisos that's On the financial 

497
00:27:32,200 --> 00:27:35,600
vertical for servicenow goes, I 
need to show you this product to

498
00:27:35,608 --> 00:27:39,900
our threat Hunters. 
You know, honestly I'm not a 

499
00:27:39,908 --> 00:27:44,100
security guy so I don't even 
know exactly what he loved about

500
00:27:44,100 --> 00:27:46,700
it. 
But that's the potential of the 

501
00:27:46,700 --> 00:27:50,000
platform because those things 
are all their naturally 

502
00:27:50,000 --> 00:27:53,100
integrated and you could, you 
could do things that otherwise 

503
00:27:53,100 --> 00:27:57,000
would require an integration and
the platform is breaking down 

504
00:27:57,000 --> 00:28:02,100
those political barriers, right?
Because before you They just 

505
00:28:02,100 --> 00:28:05,300
didn't want to work together. 
And I think if those things go 

506
00:28:05,300 --> 00:28:09,300
to a service now, like platform 
those walls get broken down to a

507
00:28:09,300 --> 00:28:13,100
degree. 
Yeah, I mean I think that's one 

508
00:28:13,100 --> 00:28:18,400
thing that becomes difficult is 
you're trying to do ticketing 

509
00:28:18,500 --> 00:28:23,700
within your IGA platform. 
But you are Network people, your

510
00:28:23,700 --> 00:28:27,500
application people do their 
ticketing in service. 

511
00:28:27,500 --> 00:28:31,100
Now, there's a disconnect. 
So at the very minimum, I know 

512
00:28:31,100 --> 00:28:34,400
we started the conversation off 
serves now, it's not just about 

513
00:28:34,400 --> 00:28:37,700
ticketing, but people don't want
to have to go to switch to do 

514
00:28:37,700 --> 00:28:40,200
from tools to do essentially the
same thing. 

515
00:28:41,000 --> 00:28:44,200
Pulling it all together to me is
you know where things have to 

516
00:28:44,200 --> 00:28:47,200
head and I guarantee you, 
there's tons of people out there

517
00:28:47,200 --> 00:28:51,000
going through snow away and 
putting IJ on on, on service 

518
00:28:51,000 --> 00:28:52,100
down. 
We got it. 

519
00:28:52,200 --> 00:28:53,800
All right. 
I mean you want to control what 

520
00:28:53,800 --> 00:28:57,300
you're doing, you're familiar. 
There's a lot of Investments and

521
00:28:57,300 --> 00:28:59,700
in that sense you two were also 
taking it approached. 

522
00:28:59,800 --> 00:29:03,600
You know, don't don't change 
what you're doing, how about we 

523
00:29:03,600 --> 00:29:07,600
connect in to your IG, a 
solution and pull that data up 

524
00:29:07,600 --> 00:29:10,200
onto the platform. 
Mr. Identity guy. 

525
00:29:10,400 --> 00:29:13,800
You might not need have a need 
for that, but maybe your auditor

526
00:29:13,800 --> 00:29:17,700
that's running servicenow. 
GRC does, or maybe your HR team,

527
00:29:17,700 --> 00:29:21,600
does that wants to manage non 
employee records of wants to do 

528
00:29:21,600 --> 00:29:24,800
some vendor stuff, so just open 
up your platform. 

529
00:29:24,900 --> 00:29:28,200
It's okay, it's not gonna hurt 
and we'll pull that up on the 

530
00:29:28,200 --> 00:29:30,000
service. 
Now, in the service down team 

531
00:29:30,000 --> 00:29:32,800
can do what it will with it, you
know, to the other approach, 

532
00:29:32,900 --> 00:29:34,600
interesting. 
It's an interesting idea of 

533
00:29:34,600 --> 00:29:39,400
leveraging, essentially, to IGA 
products within the environment 

534
00:29:39,400 --> 00:29:43,300
to act A bridge between 
platforms because you might have

535
00:29:43,300 --> 00:29:46,900
said, okay, well, sail point is 
our platform for identity, okay,

536
00:29:46,900 --> 00:29:48,100
cool. 
Or OCTA, right? 

537
00:29:48,100 --> 00:29:50,900
Or whatever. 
Maybe, but you might still have 

538
00:29:50,900 --> 00:29:54,000
service now and what are you 
doing to enrich that data? 

539
00:29:54,900 --> 00:29:59,300
And most people have till Point,
OCTA is your and all of these 

540
00:29:59,300 --> 00:30:02,600
things, right? 
And the question then becomes 

541
00:30:02,600 --> 00:30:06,000
the servicenow Strategic enough 
that you would have used for 

542
00:30:06,000 --> 00:30:08,300
this user data. 
And if you have used to this 

543
00:30:08,300 --> 00:30:11,600
user data, you guys know we 
could Connect into that Target 

544
00:30:11,600 --> 00:30:13,300
system, it's just a Target 
system. 

545
00:30:13,800 --> 00:30:16,800
And the beauty of it is, if I 
connect into one target system 

546
00:30:16,800 --> 00:30:19,500
and it happens to be a TIG a 
platform. 

547
00:30:19,700 --> 00:30:24,000
What's that connected to all the
other apps Downstream, right? 

548
00:30:24,000 --> 00:30:27,200
So, it could be like a universal
adapter to get those identities 

549
00:30:27,200 --> 00:30:30,900
in the environment, some sort of
like Bridge identity identity 

550
00:30:30,900 --> 00:30:32,600
before. 
Yeah fabric. 

551
00:30:33,000 --> 00:30:36,600
It's getting all right. 
I want to be cognizant of time 

552
00:30:36,600 --> 00:30:39,800
because we certainly wax poetic 
here around a few different 

553
00:30:39,800 --> 00:30:42,300
things. 
I'm going to go completely left 

554
00:30:42,300 --> 00:30:46,500
field, here does Bigfoot exists,
you know? 

555
00:30:46,508 --> 00:30:50,000
I've known to be a bit of a 
conspiracy theory. 

556
00:30:50,000 --> 00:30:53,800
Notice he didn't say no right 
away, way out there and I came 

557
00:30:53,800 --> 00:30:57,300
across this YouTube channel and 
I highly recommend it to fall 

558
00:30:57,300 --> 00:30:58,800
asleep. 
It's called The Sasquatch 

559
00:30:58,800 --> 00:31:03,600
Chronicles. 
This gentleman has 750 plus 

560
00:31:03,600 --> 00:31:07,900
episodes where he interviews 
people that claim to have seen 

561
00:31:07,900 --> 00:31:12,900
Sasquatch or Bigfoot or Kate, if
you listen to what was the last 

562
00:31:12,900 --> 00:31:15,500
one come Cape, so I had no idea 
what is that? 

563
00:31:15,600 --> 00:31:18,700
So, it's Bigfoot in Florida. 
Okay, I live in Miami as you 

564
00:31:18,700 --> 00:31:22,100
guys don't like, right on the 
right, like Big Cypress, the 

565
00:31:22,100 --> 00:31:24,900
Everglades, right? 
Apparently, there's Bigfoot in 

566
00:31:24,900 --> 00:31:26,300
Florida. 
I, okay. 

567
00:31:26,300 --> 00:31:29,800
So this is, this is breaking 
near that Bigfoot was in Alaska,

568
00:31:30,000 --> 00:31:32,300
everywhere. 
They have, they have, they have 

569
00:31:32,300 --> 00:31:37,100
signings all across the 
Appalachians down into Florida 

570
00:31:37,100 --> 00:31:41,000
and the South and listen, I'm 
not saying Bigfoot, This which 

571
00:31:41,000 --> 00:31:45,000
I'm not because I think you did,
but the people that do think he 

572
00:31:45,000 --> 00:31:47,700
exists or she exists it 
something. 

573
00:31:47,700 --> 00:31:49,500
Yeah. 
Listen to their reaction, 

574
00:31:49,500 --> 00:31:51,300
interesting. 
I think it would be hard for you

575
00:31:51,300 --> 00:31:54,800
to fake the amount of fear that 
these people have when they're 

576
00:31:54,800 --> 00:31:57,000
describing those. 
Sightings so Sasquatch 

577
00:31:57,000 --> 00:31:58,800
Chronicles, check it out, it's 
worth it. 

578
00:31:59,100 --> 00:32:00,600
Interesting. 
So there's apparently there's a 

579
00:32:00,608 --> 00:32:06,100
big feet if there's multiple 
sightings or very, very traveled

580
00:32:06,500 --> 00:32:09,300
Bigfoot, what do you think? 
Jim, I think so. 

581
00:32:10,500 --> 00:32:15,600
Like you're crazy I don't leave 
no yeah especially I don't know.

582
00:32:15,600 --> 00:32:18,000
You know it's going to say well 
maybe I don't know like in the 

583
00:32:18,000 --> 00:32:21,700
last curve something and we 
mentioned Florida's Lehigh don't

584
00:32:21,700 --> 00:32:24,500
think so God kpi, check it out. 
Listen to a couple of those 

585
00:32:24,500 --> 00:32:27,200
people telling their stories, 
you tell me what you think. 

586
00:32:27,200 --> 00:32:28,800
Yeah. 
You know and the other thing is 

587
00:32:28,800 --> 00:32:31,700
you could take that and turn it 
into a show on the History 

588
00:32:31,700 --> 00:32:33,500
Channel. 
So maybe that's what the guys 

589
00:32:33,500 --> 00:32:35,300
trying to do is like build a 
case. 

590
00:32:35,700 --> 00:32:38,500
Hey, we have History Channel. 
Show you already have one on 

591
00:32:38,700 --> 00:32:42,300
Ancient Aliens which That shows 
like totally. 

592
00:32:42,400 --> 00:32:46,000
So I would say that Bigfoot to 
me is like the perfect IGA 

593
00:32:46,000 --> 00:32:48,600
program. 
It might be out there. 

594
00:32:48,600 --> 00:32:52,500
Ever knows it. 
That Louise, kind of remind you 

595
00:32:52,500 --> 00:32:54,900
of the one guy from Ancient 
Aliens. 

596
00:32:54,900 --> 00:32:59,100
He's like the main with the hair
here are the greatest gerseg. 

597
00:32:59,100 --> 00:33:11,500
I'm not saying it's aliens. 
It's identity at the center to 

598
00:33:11,500 --> 00:33:13,800
get hard hitting news and 
information. 

599
00:33:14,000 --> 00:33:16,300
Joseph like people stop 
identity, its Center. 

600
00:33:16,300 --> 00:33:17,900
Five minutes before the show 
ends. 

601
00:33:17,900 --> 00:33:20,400
And by the way, before we end, I
just want to congratulate you 

602
00:33:20,400 --> 00:33:22,700
guys on the success of the 
podcast. 

603
00:33:22,700 --> 00:33:26,100
I know you guys have a lot of 
listeners out there really happy

604
00:33:26,100 --> 00:33:27,900
for you guys. 
I know you guys have a new gig, 

605
00:33:27,900 --> 00:33:30,900
though. 
Wish, you guys all the best, I 

606
00:33:30,900 --> 00:33:34,100
really do. 
Okay, now, let's see how we can 

607
00:33:34,100 --> 00:33:36,800
help the IGA space together. 
That's so nice. 

608
00:33:36,800 --> 00:33:38,800
I think you know we're all 
family now at this point. 

609
00:33:38,800 --> 00:33:40,300
So that's very cool. 
All right, let's go. 

610
00:33:40,400 --> 00:33:42,400
Go ahead and wrap it up for this
episode. 

611
00:33:42,400 --> 00:33:44,800
Again, we're here at Gartner 
talking with different folks. 

612
00:33:45,100 --> 00:33:47,700
Thanks again to our SM, for the 
sweet sweet. 

613
00:33:47,700 --> 00:33:52,500
As Jim likes to say and you can 
find us online identity 

614
00:33:52,500 --> 00:33:56,000
center.com, Twitter, idac 
podcasts. 

615
00:33:56,400 --> 00:34:03,600
Clear sky has a website, clear 
CL, EA, R SK, y e because the 

616
00:34:03,600 --> 00:34:08,600
waii because we like Scotch 
because it's a guy that's a guy 

617
00:34:09,500 --> 00:34:11,300
clear skies. 
Love you. 

618
00:34:11,600 --> 00:34:12,500
Yeah. 
All right. 

619
00:34:12,500 --> 00:34:13,600
We'll go ahead and leave it to 
this week. 

620
00:34:13,600 --> 00:34:15,100
Thank you so much for being 
here. 

621
00:34:15,100 --> 00:34:17,000
Louise. 
Good friend of the program and 

622
00:34:17,000 --> 00:34:19,800
in real life, which is cool. 
So, we'll go ahead and stop it 

623
00:34:19,800 --> 00:34:21,199
there. 
Thanks everyone for listening, 

624
00:34:21,199 --> 00:34:23,000
and we'll talk with you all in 
the next one. 

625
00:34:26,400 --> 00:34:29,300
Thanks for listening to the 
identity at the center podcast. 

626
00:34:29,300 --> 00:34:31,699
If you like what you heard, 
don't forget to subscribe and 

627
00:34:31,699 --> 00:34:34,800
visit us on the web and identity
at the center.com.

