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You're listening to the identity
of the center podcast, this is 

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the show that talks about 
identity and access management 

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and making sure you know who has
access to what let's get 

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started. 
Welcome to the identity of the 

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sender podcast I'm Jeff and 
that's Jim. 

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Hey Jim hey Jeff, how are you? 
Oh, not so bad yourself doing 

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great man. 
And we might get some background

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noise because we've decided to 
record on Wednesday this week. 

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The landscapers are here and 
they are mowing and I've heard 

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them a few times but we'll keep 
our fingers crossed sounds okay 

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to me but we'll see what it 
looks like in the 

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post-production world and of 
course you've got landscapers. 

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I actually have a guy in my yard
with a chainsaw cutting down Ted

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trees. 
So, hopefully that would impact 

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us too much but those are first 
world problems as far as I'm 

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concerned, right? 
Yeah. 

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And actually, for our banter 
this week, I wanted to bring up 

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a non first world problem. 
So I've been listening to course

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the risky business podcast. 
I was to do it pretty much every

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week and this week, they were 
talking about kind of 

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Microsoft's moves relative to 
the word Ukraine, which is that 

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they've taken the stance that 
they Are not going to issue 

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patches to their software for 
Russia and you know the debate 

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goes something like they think 
it's a really bad idea for a 

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couple of reasons. 
One is because there are a lot 

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of, you know, noncombatant 
organizations in Russia that 

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depend on their operating system
for example, hospitals or 

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orphanages or whatever. 
And so if hackers are able to 

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break into the systems, they 
caused a lot of problems. 

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And you know nobody wants to see
hospitals and orphanages or even

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just you know innocent 
bystanders get hurt by this and 

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then issue. 
Number two is that they send the

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signal out to the rest of the 
world. 

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That hey, if you're a company, 
if your country ends up on The 

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Blacklist, we're not going to 
patch your software and that's 

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going to make companies think 
twice about using their 

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software. 
What are your thoughts? 

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Yeah, I I feel like we talked 
about this a while back. 

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I just don't know how effective 
this sort of approach is because

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how do I mean how they block it?
Like, okay, if you're like, what

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I have a Russian IP address. 
You just can't get patches. 

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Okay, well, I'll just go to a 
VPN and change my I can watch 

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Netflix anywhere I want in the 
world. 

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Like, how's that going to like 
actually work. 

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I think you're totally right. 
It's not a it's not a smart 

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munition. 
I think it's a shotgun approach 

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and you're hurting just as many 
people as you might be helping. 

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I get the intention behind it. 
Don't know how effective it is 

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but I'm not going to claim to be
an expert on, you know the the 

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efficacy of patching and and 
things like that. 

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Just I'm skeptical of how 
effective it is but I did see I 

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think Ukraine awarded Microsoft 
some sort of like Freedom at all

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or something like that. 
So yeah I support the intention.

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I just don't know how effective 
it actually is in the real 

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world. 
Yeah I just it kind of feels 

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like it's not incredibly well 
thought out, you know, I think 

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that like you said, the Action 
is right, but I kind of fall in 

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the side of where the risky 
business guys. 

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Are you know relative to the 
potential downside of the 

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potential Fallout of such a 
move. 

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You know, it's just the The 
Squeeze won't be worth the 

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juice. 
Yeah, it's always that balance. 

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Right? 
Is that is the benefit worth it 

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or not. 
I mean, I'm not going to claim 

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to know everything, some 
guessing Microsoft thinks that 

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it is for some reason. 
Maybe it's Even the technical 

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reason, it could just be a PR 
reason. 

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I hate, I hate to be, you know, 
- down that route, but it could 

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just be a were, you know, 
throwing our support behind it 

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in the way that they think is 
the best way to do it. 

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I don't know. 
Not my jam, not my, not my pig, 

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not my farm about that. 
Yeah, I'm with you on that. 

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So what do you been up to this 
week moving? 

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So still getting set up finally 
have like my office or set up 

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some no longer and like a 
makeshift couch. 

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Got one of these fancy standing 
desk. 

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So we're trying this one 
standing up, which is kind of 

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cool and interesting, but yeah, 
things are going well, no bear. 

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Sightings this week not since 
the last one our first couple 

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days here. 
So, so far so good. 

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And like I said, I got a guy 
with the chainsaw side, cutting 

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down a cutting down trees. 
Yeah. 

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So this episode is going live on
July 11th at which point I will 

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be unemployed. 
Mmm, we will be in between 

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physician. 
So I'm rain on the economy, a 

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drain on the economy. 
Well I you know I wouldn't go 

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that far but I will be leaving 
my current posts and coming to 

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work again with you and that 
going to get the party back 

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together. 
Very exciting. 

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I'm sure. 
We'll be talking about it more 

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in the future. 
Yes, the their relationship 

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continues as it's been 
successful for the last Almost 

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decade at this point and yeah, 
exciting things in store. 

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So super happy, super excited. 
That things are are working out 

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the way they way. 
They are so far, I don't want to

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jinx anything. 
But yes, we'll have some some, 

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some new things coming up and 
the band is definitely sticking 

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together and I think we'll have 
some more opportunities and to 

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do some cool stuff, including 
potentially recording at Gartner

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in a few weeks. 
So if you're going to be at 

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Gartner ping gym or I, the plan 
is for us to both be there, and 

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I think we're going to try to 
figure out, maybe how to do some

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recordings on site, maybe get 
some guests, get some comments 

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feedback for maybe attendees 
things like that. 

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Haven't quite figured out all 
the logistics on it yet. 

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But that is certainly the 
intention so that'll be cool and

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exciting because you and I were 
talking before we hit record 

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here. 
I can't read the last time I saw

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you. 
I think it's been closed. 

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It's been at least three years, 
I think, maybe at this point 

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other than you being a window on
the screen, I was going to say, 

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How do you know it's really me? 
How do you know? 

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It's not a deep fake of me. 
Somebody's don't get over my 

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identity and is projecting out 
as me. 

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They gave recently, I think it's
pretty clear. 

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It is me is that you know who 
would come up with this kind of 

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content other than me your mind 
works in mysterious ways. 

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That is for sure. 
But yeah, I don't know. 

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For fact, but this is actually a
should we just get into that 

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article? 
Because I think this, I think 

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you sent this to me and this is 
I'm glad that when you think of 

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deep fakes, you think of me Me, 
I don't know if I should be, you

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know, honored or impressed or 
what about it, but there was an 

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article, I think it was from 
dark reading that talk through 

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basically criminals using deep 
fake videos to interview for 

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remote work. 
And this is something that you 

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and I talked about maybe a year 
at least more. 

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Go at this point where it was 
just first coming out and kind 

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of becoming easier for people to
use. 

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And I'm curious when you read 
this article, what were your 

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what? 
Thoughts around it like initial 

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thought was oh Jeff is going to 
love this but correct thought. 

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Yes yeah so correct thought I 
guess my initial thought was you

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know I look if you're going to 
kind of be cutting edge to use 

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technology like deep fake, why 
would you use it to get a job? 

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It seems to be like getting a 
job as his Probably not that 

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hard but I think that the, you 
know, we're using the Deep fake 

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would make the most sense has 
trying to be verified credential

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system. 
So in other words trying to deep

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fake and show a Passport and get
access to somebody's identity 

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online to launch some kind of 
some kind of hack. 

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I guess I my my initial impact 
was I didn't see this as the use

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case you'd want to really use 
the Deep fake for. 

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Ya know, I'm more about the 
memes and trying to get our guy 

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Fletcher into various 
compromising pitch situations of

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not the real variety. 
But this is, this is actually 

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pretty close. 
So what I was thinking is sort 

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of like a threat is definitely 
the identity identity 

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verification component. 
Especially so there's a couple 

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things. 
Right? 

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So deep fakes and impressive 
technology. 

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We've seen it in movies, we've 
seen it in. 

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So you know, I'm sure people 
have scrolling through Instagram

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and talking all their stuff. 
But the technology is at a point

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now where it is relatively easy 
to use that. 

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Now it becomes to start to be a 
problem for identity 

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verification, especially in a 
remote Workforce environment 

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where I am looking at you on a 
screen right now in our 

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conferencing, you know, 
podcasting sort of Moment here. 

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I am assuming it's you I'm 
pretty confident that it is. 

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Am I 100% know 99% but as these 
Technologies become more 

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prevalent if you're sitting in 
an interview, for example, and I

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know that this has been a 
challenge for certain areas of 

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the world, where, you know, the 
one person shows up for an 

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interview and is not the person 
that applied for the role and 

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sometimes it could be for, you 
know, a relative but nine 

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reason, it could be. 
The person is very skilled 

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technically but just has a hard 
time. 

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Interviewing for whatever reason
and they hire somebody to 

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basically be their public face. 
But the real work is getting 

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done behind the scenes to 
someone, maybe isn't good on the

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interviewing side. 
I think we've probably all heard

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stories that are kind of similar
to that. 

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Now I've got a situation where 
criminals might be leveraging it

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for any number of reasons. 
You know, the lazy person to me 

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says okay well great, I'm going 
to get hired and you know, get 

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get get a job in a company and 
who knows? 

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They might give me access 
something. 

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They might pay me for two, 
three, four weeks and never 

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actually do any real work. 
And in the meantime, I wasn't 

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ever a kind of a real person 
anyway, so be may be tough to 

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track down. 
So I think there's a variety of 

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different options. 
None of them are good. 

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Unfortunately, in this case, but
I hate to throw out the 

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technology because I do see the 
benefit for entertainment, you 

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know, even as a accessibility 
tool, maybe for some people who 

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who require those sorts of 
Technologies, but it is 

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certainly something to be aware 
of. 

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I think this is And also the we 
asked, I think I remember asking

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Mike angle this of one Cosmos a 
while back is from this 

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identity, verification, a remote
standpoint and things like 

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liveness checks, how do you know
that's not a deep fake and yeah,

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I think yeah, I do remember his 
exact answer it. 

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I think. 
I think they felt it was a they 

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had a pretty good solution in 
place, you know, for that I know

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Adobe for example has spent time
and money on kind of developing 

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tools to kind of help to detect 
that, but when you're doing 

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remote conversations like this, 
This you may not have the visual

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Fidelity that you can rely on to
really kind of inspect 

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pixel-by-pixel to see if Shadows
are cast in the right way or you

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know, whatever it may be. 
I think it's I think it's very 

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interesting, it's obviously 
something that that I find 

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personally, interesting as well.
And I think of the bad things 

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can happen with it, but I'll 
hope to think that there will be

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some good use cases out of it. 
To like I said, I gotta get, I 

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gotta get the memes going for my
guy Fletcher, you know, I think 

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the the You know, thinking back 
to my Kangol conversation, my 

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takeaway was we just try and 
stay one step ahead of the bad 

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guys, right? 
I mean, that's probably all you 

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can do. 
I think if you take a historical

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perspective, 120 years ago they 
invented the electric light 

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bulb, Tom says invented the 
electric light. 

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Bulb does not have 120 years 
ago, you know, a little more 

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than a lifetime ago. 
Now, look at things or even 

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typing, this deep fake 
conversation. 

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And so what can happen? 
20, 40, 50 years down the road. 

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It's just like, I don't think we
can even predict yeah. 

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Who knows? 
Maybe we'll become deep fake 

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individuals ourselves and 
instead of streaming our stupid 

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faces, maybe we just go to a 
fully cartoon format. 

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Yeah. 
And that becomes a Persona. 

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What's the band? 
Gorillaz? 

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I think was kind of 
revolutionary in that spot where

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it's a real band, but there are 
public Persona was basically 

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cartoon monkey. 
Keys are gorillas. 

226
00:12:38,000 --> 00:12:40,600
And that was sort of like how 
they portrayed themselves, the 

227
00:12:40,600 --> 00:12:43,900
world, until they kind of came 
out later on and show their real

228
00:12:43,900 --> 00:12:44,900
faces. 
But I thought that was 

229
00:12:44,900 --> 00:12:49,800
interesting instead of Buddy 
care about me, I like some of 

230
00:12:49,800 --> 00:12:53,000
their songs. 
The other thing I think to is 

231
00:12:53,000 --> 00:12:57,700
like what happens if someone 
does a deep fake of, you know, a

232
00:12:57,700 --> 00:13:02,700
CEO and then calls into somebody
and says, hey do this, and it's 

233
00:13:02,800 --> 00:13:04,700
convincing enough. 
Where somebody does it, right? 

234
00:13:04,700 --> 00:13:08,200
Which we have heard stories of 
people calling Again and doing 

235
00:13:08,200 --> 00:13:11,500
voice deep fakes and voicemails 
and things like that where 

236
00:13:11,500 --> 00:13:15,300
things have gone awry. 
But I think now as we get to 

237
00:13:15,300 --> 00:13:18,400
more of a distributed remote 
Workforce, you may not ever 

238
00:13:18,400 --> 00:13:22,100
actually see the person that 
you've been emailing and what 

239
00:13:22,100 --> 00:13:24,500
happens if you get socially 
engineer and all of a sudden, 

240
00:13:24,500 --> 00:13:28,400
you know, a deep fake person 
comes on tells you to do 

241
00:13:28,400 --> 00:13:30,200
something and you trust it. 
I think it opens up a lot of 

242
00:13:30,200 --> 00:13:31,600
avenues. 
You got to be careful from that 

243
00:13:31,600 --> 00:13:35,100
social engineering aspect 
because as you and I know, 

244
00:13:35,100 --> 00:13:39,300
social engineering continues to 
be the scourge of data breach 

245
00:13:40,200 --> 00:13:42,700
Guardians, all over the place. 
Yeah, that's a great point 

246
00:13:42,700 --> 00:13:44,900
though. 
Just one, one more thought on 

247
00:13:44,900 --> 00:13:49,300
the D fake is that makes 
identity and access management 

248
00:13:49,600 --> 00:13:52,800
verifying credentials although 
much more important that. 

249
00:13:53,100 --> 00:13:55,800
All right. 
Now I have a CEO in front of me 

250
00:13:55,800 --> 00:14:01,300
telling me to do something. 
Can I be sure that it's m as not

251
00:14:01,300 --> 00:14:05,800
just that it looks like him. 
Sounds like him just like, I got

252
00:14:05,800 --> 00:14:08,000
an email, looks like something 
he would have written. 

253
00:14:08,300 --> 00:14:11,300
It's got the letterhead must be 
from the CEO. 

254
00:14:11,800 --> 00:14:15,600
It goes back to the next thing 
that were leading into is just 

255
00:14:15,600 --> 00:14:20,300
social engineering and it's 
still one of the main ways that 

256
00:14:21,800 --> 00:14:26,300
Credentials are being stolen. 
Yep, I think you want to talk 

257
00:14:26,300 --> 00:14:29,000
about our data breach of the 
week? 

258
00:14:29,500 --> 00:14:33,000
Yeah, sure. 
So it's Marriott and I think 

259
00:14:33,000 --> 00:14:38,000
we'll have a link to an article 
in the show notes, if anybody 

260
00:14:38,000 --> 00:14:42,000
were to read up on it. 
But it was, I think, within the 

261
00:14:42,000 --> 00:14:50,000
past week, where an employee at 
the Baltimore Airport, Marriott 

262
00:14:50,000 --> 00:14:53,700
Hotel was Shuns you're into 
giving away their credentials. 

263
00:14:53,700 --> 00:14:57,500
Now the article is not clear on 
whether or not the employee had 

264
00:14:57,500 --> 00:14:59,600
the data on their on their 
device. 

265
00:14:59,600 --> 00:15:03,600
I'm assuming not assuming that 
they were connected back into 

266
00:15:03,800 --> 00:15:08,700
the network and that, you know, 
the hacker was able to leverage 

267
00:15:08,700 --> 00:15:13,800
some kind of pathway through 
that endpoint device back into 

268
00:15:13,800 --> 00:15:16,600
the network. 
The sounds like they got 20 

269
00:15:16,600 --> 00:15:22,500
Gigabytes worth of pii data now,
I think Marriott saying that 

270
00:15:22,500 --> 00:15:27,500
hey, it wasn't that all that was
reported by, you know, I think 

271
00:15:27,500 --> 00:15:30,100
the hackers leaked out that, 
hey, we got all this credit card

272
00:15:30,100 --> 00:15:34,800
information, things like that, 
but according to the article 

273
00:15:34,800 --> 00:15:38,100
Marriott's, like, denying that 
it was, you know, that that 

274
00:15:38,100 --> 00:15:41,200
level of data, but is kind of 
concerning, because I think 

275
00:15:41,200 --> 00:15:45,500
they've kind of run into this 
scenario several times, where 

276
00:15:45,500 --> 00:15:48,700
it's like the social 
engineering, I think, you know, 

277
00:15:48,900 --> 00:15:52,300
My biggest takeaway or, you 
know, it's not even just to take

278
00:15:52,300 --> 00:16:00,000
away is just kind of a, you 
know, confirming in my mind what

279
00:16:00,000 --> 00:16:05,400
is often the case which is that 
the a lot of folks in the it 

280
00:16:05,400 --> 00:16:10,100
space think that okay, you know,
you can't get through if we're 

281
00:16:10,100 --> 00:16:14,700
doing MFA and we're doing one 
credential per person, you log 

282
00:16:14,700 --> 00:16:17,800
in and assist employees and we 
have good deep furbishing 

283
00:16:17,800 --> 00:16:20,600
processes. 
We feel good to person. 

284
00:16:21,200 --> 00:16:24,400
Has gone through the right Jax. 
However, I think we're social 

285
00:16:24,400 --> 00:16:27,800
engineering, we had Roger Grimes
on even with him if a you could 

286
00:16:27,800 --> 00:16:31,500
be social engineer to out of a 
multi-factor credential. 

287
00:16:31,900 --> 00:16:35,800
Now, once you get into the 
network, are your network 

288
00:16:36,600 --> 00:16:40,300
conditions designed in such a 
way, like, as your trust, kind 

289
00:16:40,300 --> 00:16:44,200
of way that you're going to be 
limited in terms of your 

290
00:16:44,200 --> 00:16:47,400
movement. 
In terms of, you know what you 

291
00:16:47,400 --> 00:16:48,700
can access. 
You can't change. 

292
00:16:48,800 --> 00:16:52,300
Credentials now that you're 
through the door and that you're

293
00:16:52,300 --> 00:16:56,900
not depending on the fact that 
okay, people who are on this 

294
00:16:56,900 --> 00:16:59,500
side of the far, all we trust 
people on that side of the 

295
00:16:59,508 --> 00:17:03,400
firewall we don't trust. 
I think that's the you know at 

296
00:17:03,400 --> 00:17:06,200
the most basic level, what's 
your trust is all about 

297
00:17:06,200 --> 00:17:10,400
targeting which is that 
traditional mentality that we 

298
00:17:10,400 --> 00:17:13,700
have a firewall and inside the 
firewall. 

299
00:17:14,500 --> 00:17:17,900
It's a higher level of trust. 
Zero, trust says, it doesn't 

300
00:17:17,900 --> 00:17:20,000
matter inside. 
Her outside the firewall. 

301
00:17:20,099 --> 00:17:23,400
The trust level is Euro. 
We don't trust you because 

302
00:17:23,400 --> 00:17:26,599
you're on the inside, you need 
to be able to present the 

303
00:17:26,599 --> 00:17:29,800
credentials for the system. 
Now, the reason I bring all that

304
00:17:29,800 --> 00:17:33,700
up, is that a front desk worker 
at one of the property 

305
00:17:33,700 --> 00:17:37,400
locations, their credentials 
should not be able to get 20 

306
00:17:37,400 --> 00:17:40,500
Gigabytes of data? 
So I'm assuming that unless the 

307
00:17:40,500 --> 00:17:45,100
system that had that data was 
extremely flawed that they 

308
00:17:45,300 --> 00:17:48,600
elevated to another credential 
that. 

309
00:17:48,800 --> 00:17:51,600
Also, cause for concern, but we 
don't know all that. 

310
00:17:51,600 --> 00:17:54,500
We're just, you know, there's 
obviously like an article 

311
00:17:54,500 --> 00:17:57,700
that's, you know, a couple 
paragraphs long, it doesn't give

312
00:17:57,700 --> 00:18:01,400
all the the anatomy of the 
breach but you know, that's 

313
00:18:01,400 --> 00:18:03,800
that's what we kind of know at 
this point. 

314
00:18:04,300 --> 00:18:06,800
That's a little white on details
but at the end of the day, 

315
00:18:06,900 --> 00:18:10,800
social engineering strikes, 
again the unhappy path, right? 

316
00:18:10,800 --> 00:18:13,300
I think of maybe people looking 
for access to things. 

317
00:18:14,200 --> 00:18:16,600
It sounds like, you know, you 
know, they had them if they 

318
00:18:16,600 --> 00:18:19,700
wouldn't matter in this case 
someone got tricked into doing 

319
00:18:19,700 --> 00:18:20,500
it. 
And I think this is where the 

320
00:18:20,500 --> 00:18:24,100
education component comes in. 
I think we still see reports. 

321
00:18:24,100 --> 00:18:27,200
So we said I've seen that still 
show that, you know, awareness 

322
00:18:27,200 --> 00:18:30,400
and and security education is 
still, you know, dollar for 

323
00:18:30,400 --> 00:18:33,000
dollar the best spend, 
especially for scenarios like 

324
00:18:33,000 --> 00:18:36,100
this. 
The challenge is, how do you 

325
00:18:36,100 --> 00:18:37,900
make sure that you're targeting 
the right people? 

326
00:18:38,200 --> 00:18:40,400
It's easy enough to say, okay, 
yeah, we'll never fall for 

327
00:18:40,400 --> 00:18:43,100
fishing. 
And then the one time that you 

328
00:18:43,100 --> 00:18:46,200
fall for it is the At time so 
you can continue we have to 

329
00:18:46,200 --> 00:18:49,300
reinforce and you know Rogers 
quoted on this in this article 

330
00:18:49,300 --> 00:18:51,100
from Silicon angle and we'll 
definitely link in the show 

331
00:18:51,100 --> 00:18:53,400
notes but he points out a good 
thing. 

332
00:18:53,400 --> 00:18:56,600
Here is the continual 
reinforcement of that message. 

333
00:18:57,300 --> 00:18:59,800
Always be alert for it. 
You start to develop sort of 

334
00:18:59,800 --> 00:19:02,100
that mindset and that and that 
awareness. 

335
00:19:02,700 --> 00:19:08,900
But yeah, as a Marriott bon 
voyage person, I find it 

336
00:19:08,900 --> 00:19:12,500
disappointing again, I think I 
saw an articles elsewhere that 

337
00:19:12,800 --> 00:19:15,000
this is the seventh time that 
They've had a date incident 

338
00:19:15,000 --> 00:19:17,200
since like 2010. 
So, you know, if you're 

339
00:19:17,200 --> 00:19:20,500
averaging one every other year, 
that's probably not a great 

340
00:19:21,200 --> 00:19:24,100
stat, that you're probably want 
to be proud of hopefully things 

341
00:19:24,100 --> 00:19:27,300
get better, but I would assume 
they're a pretty big Target, 

342
00:19:27,400 --> 00:19:29,000
right? 
I think one of the last acts 

343
00:19:29,000 --> 00:19:34,200
also had was linked back to 
China and some Espionage going 

344
00:19:34,200 --> 00:19:37,600
on there as well. 
So all the more reason to try 

345
00:19:37,600 --> 00:19:42,200
and close as many doors as you 
can and certainly start to look 

346
00:19:42,200 --> 00:19:44,800
at potential e zero trust. 
But also Save your analytics 

347
00:19:44,800 --> 00:19:47,000
right? 
20, gigs of data, you know, 

348
00:19:47,300 --> 00:19:49,900
exiting your network should have
trip, all kinds of alarms 

349
00:19:50,100 --> 00:19:52,700
accessing that number, you know,
that that much data should also,

350
00:19:52,800 --> 00:19:54,900
you know, trip up some things as
well to try and be more 

351
00:19:54,900 --> 00:19:58,000
proactive about it. 
The subtly right? 

352
00:19:58,000 --> 00:20:01,700
Those are all great points. 
I think in their defenses, 

353
00:20:01,700 --> 00:20:04,800
they've got a global customer 
base. 

354
00:20:06,100 --> 00:20:11,200
They are the biggest hotel chain
in the world, I love Marriott. 

355
00:20:11,700 --> 00:20:17,600
I mean, I went to to book. 
A hotel for an upcoming trip and

356
00:20:17,600 --> 00:20:21,300
it was in San Francisco and like
the number of boutique hotels 

357
00:20:21,300 --> 00:20:25,100
that came back that are now 
under the the Marriott umbrella 

358
00:20:25,100 --> 00:20:30,600
really impressive. 
But I think with having a global

359
00:20:30,600 --> 00:20:36,500
customer base, you've got so 
many different challenges in 

360
00:20:36,500 --> 00:20:42,500
terms of the requirements for 
data privacy and really what 

361
00:20:42,500 --> 00:20:46,700
level Factor authentication is 
feasible. 

362
00:20:46,800 --> 00:20:51,900
I mean, the use cases that you 
pretty much anybody in the world

363
00:20:52,300 --> 00:20:54,800
could become a member. 
They may have a smartphone, they

364
00:20:54,800 --> 00:20:58,000
may not have a smartphone, you 
want them to become a member. 

365
00:20:58,400 --> 00:21:00,100
I mean that's that's your whole 
business, right? 

366
00:21:00,100 --> 00:21:04,300
Your you want everyone to be a 
customer at least, you know, I 

367
00:21:04,300 --> 00:21:07,000
think now we're thinking, like, 
B to C and that scenario for a 

368
00:21:07,000 --> 00:21:11,200
PHA, you know, how does that 
Maffei work differently between 

369
00:21:11,200 --> 00:21:14,500
b2c B2B bde. 
This is actually IE a 

370
00:21:14,500 --> 00:21:17,400
conversation that I started 
earlier today, with my new 

371
00:21:17,400 --> 00:21:21,000
friend, Nick, we're kind of 
talking about, you know, what's 

372
00:21:21,000 --> 00:21:24,800
the difference between customer 
MFA versus what, I'll call 

373
00:21:24,800 --> 00:21:28,900
Workforce MFA, and I'll lump be 
to be within that Workforce 

374
00:21:28,900 --> 00:21:31,100
environment as well because 
typically, they might be an 

375
00:21:31,100 --> 00:21:34,200
extension of your Workforce, or 
maybe like a supplier or 

376
00:21:34,200 --> 00:21:36,900
something like that, but it 
brought, it was interesting 

377
00:21:36,900 --> 00:21:40,200
conversation because I think 
that at face value, it's like, 

378
00:21:40,200 --> 00:21:44,300
oh, it's just MFA but as you and
I know anybody probably Neck 

379
00:21:44,300 --> 00:21:47,900
deep in a sanitation, they are 
very different beasts and very 

380
00:21:47,900 --> 00:21:50,800
different use cases and very 
different user experiences that 

381
00:21:50,800 --> 00:21:53,500
come unto it. 
And I guess maybe this is world 

382
00:21:53,500 --> 00:21:56,800
will kind of take them in 
conversation for today is what 

383
00:21:56,800 --> 00:21:59,700
is the difference between 
customer MFA versus Workforce 

384
00:21:59,700 --> 00:22:03,900
MFA from your perspective? 
Which you think is harder to do?

385
00:22:08,100 --> 00:22:12,400
You know, I think one of the 
hardest things to do is MFA is 

386
00:22:12,400 --> 00:22:14,300
to get the user experience, 
right? 

387
00:22:14,700 --> 00:22:19,900
And I kind of feel like the user
experience on the customer side 

388
00:22:21,600 --> 00:22:24,800
is a little bit more difficult. 
You've got to get a more 

389
00:22:24,800 --> 00:22:29,100
tailored and what it ends up 
doing is requiring you to scale 

390
00:22:29,100 --> 00:22:34,200
back having a complex process. 
So you compromise strength for 

391
00:22:34,200 --> 00:22:39,100
usability On the employee side, 
I think it tends are the 

392
00:22:39,100 --> 00:22:42,600
workforce outages, a tends to be
less that way. 

393
00:22:42,600 --> 00:22:49,500
So for example and I think this 
this conversation has so many 

394
00:22:49,500 --> 00:22:54,500
chemicals but from a technology 
perspective, most MFA technology

395
00:22:54,500 --> 00:22:57,500
that works for the workforce 
will also work for the customer.

396
00:22:57,700 --> 00:23:03,700
So one example is SMS, tax for 
one-time password, a time-based 

397
00:23:03,700 --> 00:23:08,300
one-time password, and you get 
Sent to your phone and you see 

398
00:23:08,300 --> 00:23:11,500
that in so many different 
customers scenarios because they

399
00:23:11,500 --> 00:23:15,900
have the person's phone number 
on file and sending him. 

400
00:23:15,900 --> 00:23:19,700
A text is pretty much Universal,
it's will work whether you have 

401
00:23:19,700 --> 00:23:24,400
a flip phone or you have a 
smartphone However, I think on 

402
00:23:24,400 --> 00:23:28,500
the employee side, having worked
with so many customers, I rarely

403
00:23:28,500 --> 00:23:33,600
see anybody depended on SMS 
time-based one-time password. 

404
00:23:35,100 --> 00:23:40,500
When you do see it, it's usually
as an option, Bjorn option C. 

405
00:23:40,700 --> 00:23:46,100
And I will point out that 
hacking that that kind of 

406
00:23:46,100 --> 00:23:51,000
scenario is usually based on the
unhappy path. 

407
00:23:51,000 --> 00:23:54,700
So it's oh my Other applications
not working. 

408
00:23:54,700 --> 00:23:56,600
Okay, then we'll just send you 
an SMS. 

409
00:23:56,600 --> 00:23:59,200
Oh, I don't have that I just 
changed my phone number. 

410
00:23:59,200 --> 00:24:03,600
Okay well just log in with the 
secret questions and I was like 

411
00:24:03,600 --> 00:24:06,700
okay yeah I've got the secret 
questions because they got 

412
00:24:06,700 --> 00:24:10,300
dumped with you know this big 
data breach a happen somewhere 

413
00:24:11,700 --> 00:24:16,500
but yeah that's that. 
So what's harder to do? 

414
00:24:17,100 --> 00:24:19,600
I don't know that once 
necessarily harder than the 

415
00:24:19,600 --> 00:24:23,700
other except that I think that 
if you're saying which One's 

416
00:24:23,700 --> 00:24:27,600
hard to do in a very secure way.
I think customers harder to do 

417
00:24:27,600 --> 00:24:31,300
in a very secure way. 
Yeah, I can see that. 

418
00:24:31,300 --> 00:24:33,500
I mean just the sheer footprint,
right? 

419
00:24:33,500 --> 00:24:37,700
Number of clusters, you might 
have the variety of devices that

420
00:24:37,700 --> 00:24:39,300
might be out there. 
And I think that's why we see 

421
00:24:39,300 --> 00:24:43,000
SMS continue to be leveraged, 
even though it's not, you know, 

422
00:24:43,000 --> 00:24:45,300
even recommended at this point 
keep using, it's still better 

423
00:24:45,300 --> 00:24:47,500
than nothing. 
So you see that as sort of like 

424
00:24:47,500 --> 00:24:51,100
the fallback plan, sometimes I 
only know the primary for, for 

425
00:24:51,100 --> 00:24:56,900
some organizations, I guess I 
see them as equally difficult, 

426
00:24:56,900 --> 00:24:59,300
but for different reasons the 
customer side, definitely the 

427
00:24:59,308 --> 00:25:00,100
user. 
Variants. 

428
00:25:00,100 --> 00:25:03,800
But I feel like for the customer
side, you can narrow down the 

429
00:25:03,800 --> 00:25:07,000
paths. 
Pretty pretty specifically. 

430
00:25:07,100 --> 00:25:09,900
We're going to do SMS. 
We're going to do, email magic 

431
00:25:09,900 --> 00:25:12,900
link. 
We're going to do, only push 

432
00:25:12,900 --> 00:25:15,800
notification through our own 
branded app that you need to 

433
00:25:15,800 --> 00:25:17,800
download from the store, right? 
Something like that. 

434
00:25:18,800 --> 00:25:22,900
And I feel like still 
traditionally organizations are 

435
00:25:22,900 --> 00:25:26,400
willing to spend the money on 
customers on security, on 

436
00:25:26,400 --> 00:25:29,800
usability, on the user 
experience versus Is the 

437
00:25:29,800 --> 00:25:33,000
workforce where sometimes 
they'll put up with a less than 

438
00:25:33,000 --> 00:25:36,400
great experience because I well 
it's just our Workforce. 

439
00:25:36,400 --> 00:25:38,600
We don't really care. 
Yeah. 

440
00:25:38,600 --> 00:25:42,100
But their experience which I 
don't think is correct way to 

441
00:25:42,100 --> 00:25:45,400
approach it and I think on the 
workforce side you get into 

442
00:25:45,400 --> 00:25:48,200
really interesting and very 
specific use cases. 

443
00:25:48,200 --> 00:25:53,300
Where, how do you deliver MFA to
a variety of personas on the 

444
00:25:53,308 --> 00:25:54,800
workforce side? 
Sure. 

445
00:25:54,800 --> 00:25:56,800
There's going to be your, you 
know, will come cut, your strip,

446
00:25:56,800 --> 00:25:59,500
your typical office worker who 
might have a smartphone it. 

447
00:25:59,700 --> 00:26:02,400
Is it but what happens if you 
are working with somebody who 

448
00:26:02,400 --> 00:26:05,800
works in like a clean room 
environment or a shop floor or 

449
00:26:05,800 --> 00:26:07,700
someplace? 
Where they can't bring a 

450
00:26:07,708 --> 00:26:11,000
physical device in with them? 
What how are you going to 

451
00:26:11,000 --> 00:26:14,600
deliver to them a multi-factor? 
You know device. 

452
00:26:14,600 --> 00:26:16,500
They can't carry. 
Phone can't carry a token. 

453
00:26:17,200 --> 00:26:19,200
Is there a phone call that they 
get maybe? 

454
00:26:19,200 --> 00:26:21,200
And they have to do voice 
verification? 

455
00:26:21,200 --> 00:26:23,500
Is that a retina scan, a 
fingerprint? 

456
00:26:23,600 --> 00:26:25,400
You know. 
I think you get into some really

457
00:26:25,400 --> 00:26:28,100
interesting use cases on the 
workforce side that you really 

458
00:26:28,700 --> 00:26:32,100
don't need to Account for is 
often on the customer side. 

459
00:26:33,000 --> 00:26:35,800
And so, I think it depends, 
which is a great Consulting 

460
00:26:35,800 --> 00:26:36,900
answer. 
Let's see. 

461
00:26:37,300 --> 00:26:41,900
Which one's harder, but I feel 
like work force can be harder 

462
00:26:42,300 --> 00:26:45,500
depending on how complex, your 
authentication scenarios look 

463
00:26:45,500 --> 00:26:46,800
like. 
Do you need to count for 

464
00:26:46,800 --> 00:26:49,600
something like that. 
If you have a pretty basic 

465
00:26:49,600 --> 00:26:53,000
Workforce, it's just hey, we're 
all logging into Microsoft and 

466
00:26:53,000 --> 00:26:55,800
we want to turn on, you know, 
MFA through Microsoft, that's 

467
00:26:55,800 --> 00:26:58,500
probably pretty easy. 
It's always the details and 

468
00:26:58,500 --> 00:27:02,300
those like Edge used Is that 
trip up a lot of organizations? 

469
00:27:02,300 --> 00:27:06,000
And then they start developing 
and itís like back doors, but 

470
00:27:06,000 --> 00:27:10,900
maybe back doors but alternative
exception paths, that might be 

471
00:27:10,900 --> 00:27:14,100
easier to exploit than just 
having a standard process that 

472
00:27:14,100 --> 00:27:16,800
all of our users. 
Go through all of our customers 

473
00:27:16,800 --> 00:27:19,400
do this. 
Maybe not all your employees do.

474
00:27:21,700 --> 00:27:26,300
I think if your paint with a 
broad brush to generally 

475
00:27:26,300 --> 00:27:32,700
speaking, the customer side 
scale is way greater than the 

476
00:27:32,700 --> 00:27:33,700
workforce. 
I'd say. 

477
00:27:33,700 --> 00:27:36,100
Alright, I mean there are 
certainly companies with 

478
00:27:36,100 --> 00:27:39,500
enormous workforces and there 
are certainly companies where 

479
00:27:39,800 --> 00:27:42,100
their customer footprint is 
relatively small. 

480
00:27:42,100 --> 00:27:46,800
But let's assume customers into 
millions Workforce in the 

481
00:27:46,800 --> 00:27:52,100
thousands It makes it very 
difficult to use. 

482
00:27:52,100 --> 00:27:55,500
Some of the stronger 
Technologies for MFA like 

483
00:27:56,000 --> 00:27:58,800
authenticator applications. 
You're one of those scenarios 

484
00:27:58,800 --> 00:28:02,800
where I run to personally a few 
times is where you change 

485
00:28:02,800 --> 00:28:06,600
devices. 
So even if you're going from one

486
00:28:06,600 --> 00:28:10,100
iPhone to the next generation 
iPhone, you back up the iPhone 

487
00:28:10,100 --> 00:28:12,400
restored. 
The new iPhone, it doesn't bring

488
00:28:12,400 --> 00:28:15,100
over the authenticator app 
information, you have to 

489
00:28:15,100 --> 00:28:20,500
re-register the but the device 
and if you do that before You do

490
00:28:20,500 --> 00:28:23,000
that and you get rid of the old 
phone or yard, he wiped the old 

491
00:28:23,000 --> 00:28:25,500
phone, you go to access the 
applications. 

492
00:28:25,500 --> 00:28:28,000
Like oh so now what I do. 
Okay. 

493
00:28:28,000 --> 00:28:31,500
Maybe they have a backup path 
but if there isn't a backup 

494
00:28:31,500 --> 00:28:34,800
path, what do you do? 
I think from a customer, I am 

495
00:28:34,800 --> 00:28:36,700
perspective. 
You'd have to think through that

496
00:28:36,700 --> 00:28:39,500
whole scenario. 
And do you want to put your 

497
00:28:39,500 --> 00:28:43,600
customers through the headache 
of having call Help Desk? 

498
00:28:43,800 --> 00:28:47,100
Well, if it's a banking 
scenario, or it, always comes 

499
00:28:47,100 --> 00:28:49,700
down to the risk. 
What your answer is going to be 

500
00:28:50,200 --> 00:28:53,400
And probably you have to ask 
yourself a question is like, 

501
00:28:53,400 --> 00:28:56,000
it's my customer going to go 
through this or they going to 

502
00:28:56,000 --> 00:29:00,000
abandon doing business with me. 
And so, if your level of 

503
00:29:00,000 --> 00:29:06,100
affiliation is not so strong, I 
think at the most that point you

504
00:29:06,100 --> 00:29:11,000
can do is like an SMS or an 
email, so that the challenges 

505
00:29:11,000 --> 00:29:14,800
you might not be implementing 
the level of security that you 

506
00:29:14,800 --> 00:29:17,900
want to implement, because we 
already know there's a lot of 

507
00:29:17,900 --> 00:29:19,600
weaknesses in a lot of ways 
around. 

508
00:29:19,800 --> 00:29:23,800
And SMS and email, especially if
you're dealing with people who'd

509
00:29:23,800 --> 00:29:27,800
be like a Target like, you know,
politicians or human rights 

510
00:29:27,800 --> 00:29:32,800
activists or celebrities things 
like that, they use their 

511
00:29:32,800 --> 00:29:35,000
customers of different places as
well, right? 

512
00:29:35,000 --> 00:29:39,300
And people love to get their 
accounts, you know, thinking on 

513
00:29:39,300 --> 00:29:42,600
the employee side I think 
putting those strong controls in

514
00:29:42,800 --> 00:29:46,200
is very reasonable and not even 
to say like we don't care about 

515
00:29:46,200 --> 00:29:49,700
the user experience, but if you 
get to the end and you go get 

516
00:29:49,800 --> 00:29:53,900
New device and you have to call 
the help desk because you didn't

517
00:29:53,900 --> 00:29:56,800
do things in the order you 
should have done them or for 

518
00:29:56,800 --> 00:30:00,100
whatever reason. 
You're still talking thousands 

519
00:30:00,100 --> 00:30:04,500
instead of millions and it's 
more feasible and plus you're 

520
00:30:04,500 --> 00:30:07,800
paying those individuals. 
So there's some level of 

521
00:30:07,800 --> 00:30:10,800
expectation that either 
something that comes along with 

522
00:30:10,800 --> 00:30:13,600
that. 
Yeah. 

523
00:30:15,900 --> 00:30:21,200
I think about it from blast 
radius to if a customer account,

524
00:30:21,200 --> 00:30:24,000
gets breached, what can they 
actually do with the customer 

525
00:30:24,000 --> 00:30:27,200
information? 
One person's, probably not going

526
00:30:27,200 --> 00:30:28,900
to have a good time or maybe a 
family. 

527
00:30:29,000 --> 00:30:30,500
Right there might be associated 
with that. 

528
00:30:31,200 --> 00:30:35,400
If a employee account where to 
get breached, I think the blast 

529
00:30:35,400 --> 00:30:37,900
radius tends to be larger in 
that case. 

530
00:30:38,000 --> 00:30:41,100
The damage might be more 
significant relatively speaking.

531
00:30:42,300 --> 00:30:44,400
Now, if it's the wrong person, 
the customer side that could 

532
00:30:44,400 --> 00:30:47,500
have. 
Traffic, you know, you know, 

533
00:30:47,500 --> 00:30:50,300
issues as well. 
But where is the most damage 

534
00:30:50,300 --> 00:30:53,100
going to get done? 
Is it because one customer 

535
00:30:53,100 --> 00:30:56,900
didn't set up MFA in their 
account or that one customer got

536
00:30:56,900 --> 00:31:01,400
breached or because one employee
got reached, I see the ladder 

537
00:31:01,400 --> 00:31:04,600
because we're seeing it on, you 
know, a customer counts or 

538
00:31:05,100 --> 00:31:07,100
employee counts, getting 
breached and then getting access

539
00:31:07,100 --> 00:31:11,100
to other sorts of data within 
the environment and a locked, I 

540
00:31:11,108 --> 00:31:13,200
had struggled with it earlier 
this year with one of their 

541
00:31:13,200 --> 00:31:17,500
msps. 
No had yeah, they got octave 

542
00:31:17,500 --> 00:31:19,300
itself, didn't get breach but 
the MSP did. 

543
00:31:20,000 --> 00:31:22,800
Yeah, that bead. 
So the blast radius to me plays 

544
00:31:22,800 --> 00:31:26,300
a lot into this to say, okay. 
Well what's if the goal is to 

545
00:31:26,300 --> 00:31:30,400
provide security It's obviously 
important to make sure that the 

546
00:31:30,400 --> 00:31:33,300
customer data is safe. 
But if a customer gets breached,

547
00:31:33,300 --> 00:31:36,000
its One customer. 
If the employee gets breached, 

548
00:31:36,000 --> 00:31:38,100
it could be multiple customers 
as we saw here. 

549
00:31:38,300 --> 00:31:42,100
Potentially with whatever 
happened with Marriott that's 

550
00:31:42,100 --> 00:31:45,400
why I think I lean towards 
they're probably the same from a

551
00:31:45,408 --> 00:31:48,700
difficulty standpoint but for 
different reasons based on a 

552
00:31:48,708 --> 00:31:51,200
different types of complexity. 
If it's yeah it's a couple 

553
00:31:51,200 --> 00:31:54,100
hundred people on the Enterprise
side, maybe in the workforce you

554
00:31:54,100 --> 00:31:56,000
know. 
Maybe it is less of a concern or

555
00:31:56,000 --> 00:31:59,700
maybe the type of business that 
you do just It's as much of a 

556
00:31:59,700 --> 00:32:01,600
target, maybe you're more The 
ransomware Target. 

557
00:32:01,600 --> 00:32:05,700
Just for, you know, getting a 
few bucks out of you versus 

558
00:32:05,700 --> 00:32:09,800
maybe something that's more, 
targeted Espionage or you know 

559
00:32:09,900 --> 00:32:12,700
in a case of War trying to bring
down you know different services

560
00:32:12,700 --> 00:32:15,100
or whatever. 
Maybe I think that blast radius 

561
00:32:15,100 --> 00:32:18,100
has to play into the decision as
well. 

562
00:32:19,300 --> 00:32:20,800
Do you want to lose customers? 
No. 

563
00:32:21,600 --> 00:32:24,800
Do you want your company to go 
underground and lose everything?

564
00:32:25,000 --> 00:32:26,900
Because the proper was security 
wasn't a place. 

565
00:32:27,400 --> 00:32:29,200
I think that's equally as 
important to maybe even more 

566
00:32:29,200 --> 00:32:31,300
important in some scenarios. 
Yeah. 

567
00:32:31,900 --> 00:32:35,900
Well I think that we're in a 
scenario where what's the 

568
00:32:35,900 --> 00:32:38,000
difference between the two? 
I think. 

569
00:32:38,000 --> 00:32:41,500
Technically speaking, the 
Technologies work. 

570
00:32:42,700 --> 00:32:46,500
The saying are the the same sets
of Technologies can be used for 

571
00:32:46,500 --> 00:32:50,500
either scenario, but some of the
masses, an SMS is an SMS or a 

572
00:32:50,500 --> 00:32:52,600
magic link is the same or a push
notification. 

573
00:32:52,700 --> 00:32:56,000
They're all the same, they work 
the same, right? 

574
00:32:56,300 --> 00:33:00,800
And you know what I mean? 
Sometimes I really like the SMS.

575
00:33:01,200 --> 00:33:03,000
You know. 
If it's something that you know 

576
00:33:03,000 --> 00:33:06,500
my LinkedIn account for example,
I need to access it. 

577
00:33:07,800 --> 00:33:11,300
Do I think that SMS is the 
strongest form of MFA. 

578
00:33:11,900 --> 00:33:19,200
E naught, but I think that using
SMS MFA is appropriate for the 

579
00:33:19,200 --> 00:33:25,400
level of risk involved with 
logging in to LinkedIn and 

580
00:33:25,400 --> 00:33:27,100
that's what I like. 
You're inviting people to try 

581
00:33:27,100 --> 00:33:31,600
and man-in-the-middle you and 
take over the Jimmy Mac. 

582
00:33:31,600 --> 00:33:35,400
I am LinkedIn profile. 
Maybe this is where defects get 

583
00:33:35,400 --> 00:33:39,400
started all of our millions of 
listeners who are out there. 

584
00:33:39,400 --> 00:33:41,800
Like oh yeah, you're gonna 
challenge me. 

585
00:33:41,800 --> 00:33:43,100
Yeah. 
Well you only need a small 

586
00:33:43,100 --> 00:33:46,400
percentage angry at you and then
bad things happened. 

587
00:33:46,400 --> 00:33:47,800
That's true. 
That's true. 

588
00:33:47,800 --> 00:33:52,600
But, you know, one thing I feel 
like I need to bring this up but

589
00:33:52,600 --> 00:33:57,600
it's so cool. 
Like how on iOS devices now when

590
00:33:57,600 --> 00:34:01,900
you get an SMS one-time password
whether you're in a native app 

591
00:34:01,900 --> 00:34:05,900
or in a browser-based 
application, if you have the 

592
00:34:05,900 --> 00:34:11,900
focus on the, you know, where 
you enter your SMS code kind, Of

593
00:34:11,908 --> 00:34:14,300
pops up and you just push the 
button and you're you're right 

594
00:34:14,300 --> 00:34:16,699
in. 
I mean it's a great time saver. 

595
00:34:17,100 --> 00:34:20,800
Yeah, I'm happy Google and apple
have figured that part out, I'll

596
00:34:20,800 --> 00:34:24,800
be much happier when the Fido 
standards get put in place and 

597
00:34:24,800 --> 00:34:28,000
we start to see passkeys just 
live there and it just becomes, 

598
00:34:28,000 --> 00:34:30,900
you know, look at your phone to 
authenticate or press the finger

599
00:34:30,900 --> 00:34:33,400
print button or whatever. 
Maybe even, that'll become a 

600
00:34:33,408 --> 00:34:35,400
whole lot easier. 
But, yeah. 

601
00:34:35,400 --> 00:34:38,600
So it's those little, it's those
little Time Savers that make the

602
00:34:38,600 --> 00:34:40,500
difference. 
I think, on the usability side, 

603
00:34:41,199 --> 00:34:44,400
there's nobody Likes having to 
put in a second password because

604
00:34:44,400 --> 00:34:46,800
that's really what we're talking
about is that SMS is just 

605
00:34:46,800 --> 00:34:50,199
another password. 
So the easier that you can get 

606
00:34:50,199 --> 00:34:54,100
it into the right field and make
it secure the better. 

607
00:34:54,900 --> 00:34:57,900
You know I'm sure there are 
people figuring out you know how

608
00:34:57,900 --> 00:35:01,700
to scrape that information from 
the message app on your phone 

609
00:35:01,700 --> 00:35:07,500
and do man in the middle I think
especially on Google or Android 

610
00:35:07,700 --> 00:35:09,800
you know there's tons of 
messaging apps that's not the 

611
00:35:09,800 --> 00:35:13,200
same messaging app for everybody
and Some of those you give 

612
00:35:13,200 --> 00:35:15,700
permissions that they can see 
your clipboard, they could see 

613
00:35:15,707 --> 00:35:18,700
everything you type. 
You know how secure is that? 

614
00:35:18,700 --> 00:35:20,100
I don't know. 
You really you're putting a lot 

615
00:35:20,100 --> 00:35:23,800
of trust into whatever messaging
app you're using to not read 

616
00:35:23,800 --> 00:35:27,000
every single thing. 
You're typing into it and store 

617
00:35:27,000 --> 00:35:28,800
it somewhere. 
We're be able to capture it and 

618
00:35:28,800 --> 00:35:30,900
send it elsewhere, so think 
there's good and bad that comes 

619
00:35:30,900 --> 00:35:33,300
along with it. 
I like the idea of it. 

620
00:35:33,500 --> 00:35:38,700
I have a little more trust and 
Apple's implementation of it but

621
00:35:40,100 --> 00:35:43,800
Yeah, it's everything has a risk
and reward to it. 

622
00:35:43,800 --> 00:35:48,300
Well, you brought up there with 
the Fido possibility. 

623
00:35:48,300 --> 00:35:51,300
I wonder how that would work 
when switching an iOS device 

624
00:35:51,300 --> 00:35:55,900
because are those keys going to 
transfer when you get the new 

625
00:35:55,900 --> 00:36:00,800
one, or you're going to have to 
re register your device. 

626
00:36:00,800 --> 00:36:04,200
I'm assuming it's you, imagine 
high clouds can be a big part of

627
00:36:04,200 --> 00:36:07,400
this because that's how iCloud 
the key chain works right now 

628
00:36:07,600 --> 00:36:11,400
between Mac OS, Mac OS, IOS and 
iPad OS. 

629
00:36:12,000 --> 00:36:15,400
The iCloud portion is really 
sinking things behind the scenes

630
00:36:15,400 --> 00:36:17,700
and even if you use something 
like the Microsoft authenticator

631
00:36:17,700 --> 00:36:22,700
on iOS, you can still back up 
your Microsoft, authenticator 

632
00:36:22,800 --> 00:36:27,000
keys to your iCloud account. 
You go to your new device log in

633
00:36:27,000 --> 00:36:31,200
with your Microsoft account and 
then restore from iCloud your 

634
00:36:31,600 --> 00:36:33,600
keys. 
So I think, I think there's all 

635
00:36:34,000 --> 00:36:36,800
these. 
Are you sure that I don't quote 

636
00:36:36,800 --> 00:36:38,100
me but I feel ready. 
Sure. 

637
00:36:38,600 --> 00:36:42,000
Because I change devices all the
I'm and I rarely have to 

638
00:36:42,000 --> 00:36:46,800
register new apps within my 
authenticator, so I don't use 

639
00:36:46,800 --> 00:36:49,100
Microsoft for everything. 
I use authy for some things as 

640
00:36:49,100 --> 00:36:52,000
well. 
So somewhere there is a sink and

641
00:36:52,000 --> 00:36:56,100
a decryption is taking place 
that takes all of my you know 

642
00:36:56,400 --> 00:36:59,300
one time password generators 
through my through my 

643
00:36:59,300 --> 00:37:02,100
authenticator app and is putting
them on my new device. 

644
00:37:02,600 --> 00:37:05,900
I'm not going out re-registering
like 50 new apps, every time I 

645
00:37:05,908 --> 00:37:08,300
get a new phone, otherwise would
stop getting new phones. 

646
00:37:08,300 --> 00:37:11,700
I don't want to do that. 
No, but I saw, I recently got a 

647
00:37:11,707 --> 00:37:14,300
new phone with my previous 
employer. 

648
00:37:14,700 --> 00:37:20,400
And there are Microsoft shop and
install in tune to create like 

649
00:37:20,400 --> 00:37:25,200
a, you know, basically. 
Yeah, it is stalls and Emi in. 

650
00:37:25,200 --> 00:37:27,000
Tune, doesn't he definitely 
throws a wrench into it 

651
00:37:27,000 --> 00:37:29,500
sometimes. 
Yeah, yeah. 

652
00:37:29,500 --> 00:37:32,900
Somehow is creating some kind of
encrypted package using the keys

653
00:37:32,900 --> 00:37:36,400
on your phone. 
So if you have that, I think it 

654
00:37:36,400 --> 00:37:40,800
makes it much more difficult to 
kind of take your Rich tration 

655
00:37:40,800 --> 00:37:44,800
from before and uses some of the
gifted just start over. 

656
00:37:45,700 --> 00:37:48,000
Yeah that's why I think the the 
workforce I could be more tricky

657
00:37:48,200 --> 00:37:51,000
if I'm a consumer you generally 
don't see that problem as often 

658
00:37:51,100 --> 00:37:54,900
because they're allowing you to 
move those you know one time 

659
00:37:54,900 --> 00:37:57,400
password generator is between 
devices. 

660
00:37:57,900 --> 00:38:00,800
If you hassle I get in tune or 
an other MDM platform. 

661
00:38:00,800 --> 00:38:02,900
There's probably more controls 
around it by policy. 

662
00:38:03,200 --> 00:38:04,800
That is blocking you from doing 
that. 

663
00:38:04,900 --> 00:38:07,000
You need to put a new 
certificate on which invalidates

664
00:38:07,000 --> 00:38:10,200
maybe, you know, the previous 
tokens that were Using you have 

665
00:38:10,200 --> 00:38:12,100
to set it up again. 
That is definitely something 

666
00:38:12,100 --> 00:38:15,100
that I have seen experience is 
painful when it happens, it's 

667
00:38:15,100 --> 00:38:19,200
always happens at the worst time
but I can see that scenario and,

668
00:38:19,200 --> 00:38:22,000
you know, maybe this, maybe this
tips it for some people say 

669
00:38:22,000 --> 00:38:23,900
yeah, Workforce might be harder 
because of that type of 

670
00:38:23,908 --> 00:38:26,600
scenario, whereas on the 
consumer side, you maybe don't 

671
00:38:26,600 --> 00:38:30,400
have that level of control or 
the device. 

672
00:38:31,100 --> 00:38:33,400
So therefore you have to be a 
little bit more open with it and

673
00:38:33,400 --> 00:38:35,500
just by that nature, makes it 
may be a little bit easier to 

674
00:38:35,500 --> 00:38:40,100
deploy. 
Yeah. well, I think the other 

675
00:38:40,500 --> 00:38:43,600
thought that crossed my mind as 
you're talking about different 

676
00:38:43,600 --> 00:38:48,000
scenarios with Workforce being 
more difficult is I think you're

677
00:38:48,000 --> 00:38:52,000
going in posture of all of your 
security tools, how close you 

678
00:38:52,000 --> 00:38:56,300
are too, kind of a zero trust 
world because if somebody does 

679
00:38:56,600 --> 00:39:01,100
kind of slip through the cracks 
of MFA, you know, are they now 

680
00:39:01,100 --> 00:39:05,500
in they can just run wild or 
have you established kind of the

681
00:39:05,500 --> 00:39:09,700
entry into the network that's 
going to Segment and limit their

682
00:39:09,700 --> 00:39:13,900
access around the network. 
So I think there's that element 

683
00:39:13,900 --> 00:39:17,300
kind of plays into how much risk
you're talking about. 

684
00:39:17,700 --> 00:39:18,400
Oh yeah. 
For sure. 

685
00:39:18,500 --> 00:39:21,500
I mean, how many times do we? 
You know, your people are 

686
00:39:21,500 --> 00:39:23,100
listening right? 
When they when they log on to 

687
00:39:23,100 --> 00:39:25,500
their company VPN. 
Can you get anywhere in the 

688
00:39:25,500 --> 00:39:29,600
network or basically, in any any
rule from routing perspective or

689
00:39:29,600 --> 00:39:31,800
are you limited, right? 
That's one of the first steps 

690
00:39:31,800 --> 00:39:35,400
from a zero trust perspective, 
is making sure that you can only

691
00:39:35,400 --> 00:39:38,500
get to the resources you can and
you know you and We need to see 

692
00:39:38,500 --> 00:39:41,000
lots of lots of companies. 
They have vpns that are wide 

693
00:39:41,000 --> 00:39:42,300
open. 
Hey, what's your IV p on your 

694
00:39:42,300 --> 00:39:44,600
trusted? 
You can go anywhere, do anything

695
00:39:44,600 --> 00:39:48,000
you want. 
And think if you got a shot, 

696
00:39:48,000 --> 00:39:51,100
what you want to do, that's 
that's still so much the case. 

697
00:39:51,100 --> 00:39:54,800
I mean, I work with so many 
organizations and that's exactly

698
00:39:54,800 --> 00:39:57,400
where they are. 
If you get on the VPN, you have 

699
00:39:57,400 --> 00:40:01,100
full access and it's hard. 
It's hard to do it. 

700
00:40:01,100 --> 00:40:02,500
Maybe you're basically how about
Riri. 

701
00:40:02,500 --> 00:40:06,000
You know re-architecting your IP
space within an organization. 

702
00:40:06,800 --> 00:40:10,300
If you're a small enough If 
maybe it's not as difficult, but

703
00:40:10,300 --> 00:40:13,100
if you're a relative Argosy 
organization or you have a 

704
00:40:13,100 --> 00:40:15,800
pretty complex environment, 
maybe have to do segregation 

705
00:40:15,800 --> 00:40:20,000
between, I don't know, like, you
know, manufacturing lines and 

706
00:40:20,000 --> 00:40:24,300
scada devices, or power company,
or bank or whatever it may be. 

707
00:40:24,300 --> 00:40:27,600
And you haven't like figure that
out or architected it in 

708
00:40:27,600 --> 00:40:29,500
advance. 
That's a lot of work. 

709
00:40:31,600 --> 00:40:35,400
You have a, it's we should be 
doing it, right? 

710
00:40:35,400 --> 00:40:41,000
I mean, think about it, like, 
all right, so I was on the 

711
00:40:41,000 --> 00:40:47,100
network engineering side early 
in my it career, and each office

712
00:40:47,200 --> 00:40:53,100
had IP segments, you know, like 
this IP range for this office 

713
00:40:53,100 --> 00:40:57,600
and that IP range for that 
office and really, you should at

714
00:40:57,600 --> 00:41:01,500
the most be able to access kind.
The office that you go to but 

715
00:41:01,500 --> 00:41:05,300
really you should be accessing 
any endpoint devices or printing

716
00:41:05,300 --> 00:41:07,600
to any printers when you could 
VPN. 

717
00:41:07,800 --> 00:41:12,100
Or if you do it should be kind 
of the exception case or maybe 

718
00:41:12,100 --> 00:41:15,700
basing it on DNS, rather than IP
addresses, you should be 

719
00:41:15,700 --> 00:41:19,200
accessing applications that are 
in data centers. 

720
00:41:19,500 --> 00:41:23,400
Ideally you get to the point 
where you're saying, you can 

721
00:41:23,400 --> 00:41:26,400
only access these IP addresses 
in these ports. 

722
00:41:27,400 --> 00:41:32,500
Anything beyond that just seems 
like it's it's not good enough 

723
00:41:32,700 --> 00:41:37,900
and you see like in other areas 
of it where an information 

724
00:41:37,900 --> 00:41:42,000
security where we've made so 
much progress, but we still in 

725
00:41:42,000 --> 00:41:45,700
math. 
I say let me know if it's I'm 

726
00:41:45,700 --> 00:41:49,400
just over generalizing your but 
I see the lot where there's just

727
00:41:49,400 --> 00:41:51,900
very little control when 
somebody's on the VPN they've 

728
00:41:51,900 --> 00:41:54,500
been authenticated. 
Might have good authentication 

729
00:41:54,500 --> 00:41:57,700
controls but once they're in, 
they're in, If I think I'm the 

730
00:41:57,707 --> 00:41:59,700
different least, I think that's 
the difference. 

731
00:41:59,700 --> 00:42:04,800
I think it is, I think local 
networks generally are in a 

732
00:42:04,808 --> 00:42:07,400
better shape, but when it came 
to VPN, it was just, hey, we 

733
00:42:07,400 --> 00:42:10,200
need to get access to everybody.
And maybe the pandemic 

734
00:42:10,400 --> 00:42:13,000
accelerated that for people who 
weren't ready for it and they 

735
00:42:13,000 --> 00:42:16,900
had to put something in place 
and they didn't have the time to

736
00:42:16,900 --> 00:42:20,100
architect, the VPN eyepiece, to 
make sure that they were the way

737
00:42:20,100 --> 00:42:22,400
they were supposed to be. 
So, should they be doing it? 

738
00:42:22,400 --> 00:42:25,900
Yes, I Hope they've started. 
If they haven't already, you're 

739
00:42:25,900 --> 00:42:28,900
probably buying the This, but I 
think that's the difference, 

740
00:42:28,900 --> 00:42:32,000
right? 
Is the VPN angle of it is. 

741
00:42:32,000 --> 00:42:35,100
You're coming in, any any? 
And if that's what gets breach, 

742
00:42:35,100 --> 00:42:38,200
and now you have a remote laptop
that's been lost or somehow 

743
00:42:38,200 --> 00:42:41,000
compromised. 
That's an endpoint that has any 

744
00:42:41,000 --> 00:42:43,500
any access to your network? 
That's bad times. 

745
00:42:44,700 --> 00:42:48,400
Totally agree. 
Well, Jeff, we can go on all day

746
00:42:48,400 --> 00:42:52,600
with different topics, but I do 
have to kind of wrap your yep. 

747
00:42:52,700 --> 00:42:55,500
Let's go ahead and wrap it up 
here before we go. 

748
00:42:55,500 --> 00:42:58,300
Today is the 11th. 
It's national state. 

749
00:42:58,600 --> 00:43:01,100
Fair, food day. 
What's your poison? 

750
00:43:01,700 --> 00:43:04,200
I'm going to let you answer 
first because I think we're 

751
00:43:04,200 --> 00:43:07,200
going to answer the same thing 
and I've got a good, I've got a 

752
00:43:07,200 --> 00:43:10,600
good number of answers. 
I could feel with, I mean I'll 

753
00:43:10,600 --> 00:43:13,500
eat most things. 
I think you know the Irish you 

754
00:43:13,500 --> 00:43:15,600
haven't been to Exotic when it 
comes to state fairs. 

755
00:43:15,600 --> 00:43:19,100
Like I've never had a Fried 
Twinkie or a Snickers bar or 

756
00:43:19,100 --> 00:43:21,400
anything like that, but I do 
enjoy. 

757
00:43:21,700 --> 00:43:24,100
We're talked about this before, 
we started as a funnel cake. 

758
00:43:24,100 --> 00:43:25,800
I was like, yeah, that's that's 
that's my jam. 

759
00:43:25,800 --> 00:43:28,800
That's my wife's Jam to, we try 
to get at least one per year, 

760
00:43:29,800 --> 00:43:33,300
you know, in to us. 
But that's that's that's that's 

761
00:43:33,300 --> 00:43:35,300
where I'm going to go with. 
So it's a little cake. 

762
00:43:35,300 --> 00:43:38,100
Do you put it like dealing a lot
of powdered sugar? 

763
00:43:39,200 --> 00:43:43,200
I like Define a lot because it's
amount of the be covered. 

764
00:43:43,600 --> 00:43:46,400
No. 
It's like yeah, you should know.

765
00:43:46,700 --> 00:43:50,800
It should be an appropriate 
amount of powder sugar. 

766
00:43:50,800 --> 00:43:53,100
It should not be a mountain that
you can stick your finger 

767
00:43:53,100 --> 00:43:56,900
through and not hit any funnel 
cake if that makes sense. 

768
00:43:57,700 --> 00:44:00,800
Well, there's also like 
sometimes I've seen them where 

769
00:44:01,200 --> 00:44:04,600
people get the funnel cake 
powdered sugar and then like 

770
00:44:04,600 --> 00:44:06,300
chakra tell, what may be your 
something on it? 

771
00:44:06,300 --> 00:44:07,500
Yeah. 
Or caramel. 

772
00:44:07,900 --> 00:44:09,000
Yeah. 
What do you do? 

773
00:44:10,200 --> 00:44:13,100
I'm a plane. 
I like I like the funnel cake. 

774
00:44:13,100 --> 00:44:15,600
The the way it was meant to be 
just some powdered sugar. 

775
00:44:17,300 --> 00:44:20,900
But I you know certainly willing
to allow others if they wanted 

776
00:44:20,900 --> 00:44:24,000
to desecrate their funnel cake 
with various sauces or dips. 

777
00:44:24,500 --> 00:44:26,500
Yeah. 
So I mean that is definitely 

778
00:44:26,500 --> 00:44:31,400
like funnel cake is If anybody's
listening it happen, hasn't had 

779
00:44:31,400 --> 00:44:34,500
funnel cake. 
You need to try it unless you're

780
00:44:34,500 --> 00:44:37,600
diabetic kidney to try it. 
It's wonderful. 

781
00:44:38,300 --> 00:44:41,700
I too, like, the fried Oreos and
I will get them once in a while.

782
00:44:41,700 --> 00:44:45,200
I'm not a junk food kind of sir,
but they are pretty good, and 

783
00:44:45,200 --> 00:44:47,900
the front twinkies and fried 
Snickers bars. 

784
00:44:49,300 --> 00:44:52,200
I don't really hang out in the 
south of the u.s. now. 

785
00:44:52,200 --> 00:44:56,100
So, you know, you have to have 
to get your carnival on. 

786
00:44:56,800 --> 00:45:00,000
This will be and yet another 
excuse for my ever expanding 

787
00:45:00,100 --> 00:45:02,900
waistline. 
So all right we'll go ahead and 

788
00:45:02,900 --> 00:45:05,800
leave it there for this week. 
Appreciate everyone for 

789
00:45:05,800 --> 00:45:08,100
listening. 
You know. 

790
00:45:08,100 --> 00:45:10,600
One of the things that we like 
to do is you know, have 

791
00:45:10,600 --> 00:45:12,700
conversations like this. 
If you got topics that are out 

792
00:45:12,700 --> 00:45:14,500
there, feel free to hit us up on
LinkedIn. 

793
00:45:14,500 --> 00:45:16,400
You're going to be a gardener 
hit us up on LinkedIn. 

794
00:45:16,500 --> 00:45:18,200
We'd love to this pump, you 
know. 

795
00:45:18,400 --> 00:45:20,100
Maybe figure out if there's 
something that we can, you know,

796
00:45:20,100 --> 00:45:22,200
get guests on the show and kind 
of talked with that, I love 

797
00:45:22,200 --> 00:45:24,800
hearing stories from people are 
out in the field, so definitely 

798
00:45:24,800 --> 00:45:28,200
don't hesitate to Ping Jimmer 
eye on LinkedIn for that. 

799
00:45:28,200 --> 00:45:31,900
Sort of thing. 
You can catch Us online on the 

800
00:45:31,900 --> 00:45:34,500
web. 
I'd any of the center.com, we're

801
00:45:34,500 --> 00:45:38,800
on Twitter and idac podcast, I'm
finally getting my office back 

802
00:45:38,800 --> 00:45:42,100
in order and getting schedules 
you know back in order. 

803
00:45:42,100 --> 00:45:45,600
So I'm sure the live stream will
come back at some point, but we 

804
00:45:45,600 --> 00:45:48,700
still have those out there on 
YouTube a tidy, a seedot As a 

805
00:45:48,700 --> 00:45:50,900
shortcut. 
So I'll hopefully people will 

806
00:45:50,900 --> 00:45:53,600
check those out and with that, 
we'll go ahead and leave it for 

807
00:45:53,600 --> 00:45:55,700
this week. 
Preciate everyone, Jim thanks 

808
00:45:55,700 --> 00:45:58,300
for your time. 
Thank you all for listening and 

809
00:45:58,300 --> 00:45:59,900
we'll talk with everyone in the 
next one. 

810
00:46:03,900 --> 00:46:06,900
Thanks for listening to the 
identity at the center podcast. 

811
00:46:06,900 --> 00:46:09,300
If you like what you heard, 
don't forget to subscribe and 

812
00:46:09,300 --> 00:46:12,400
visit us on the web and identity
at the center.com.

