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You're listening to the identity
at the center podcast. 

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This is a show that talks about 
identity and access management 

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and making sure you know who has
access to what let's get 

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started. 
Welcome to the identity of the 

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center podcast. 
I'm Jeff. 

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And that's Jim. 
Hey Jim. 

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Hey, Jeff, how are you? 
Oh, not so bad yourself. 

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Good good. 
You know. 

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The this is our second podcast 
recording of the day we have to 

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do that around the holidays and 
things like that. 

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But you know, during the last 
recording session, I had FedEx 

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show up right in the middle of 
the call, as, as expected, 

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right? 
They gave a delivery when In do 

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they showed up at the very last 
moment within those delivery 

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window and then it was something
I had to be signed for. 

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There's only a couple of 
t-shirts and a pair of jeans 

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that I was having delivered, but
I had to sign for it anyway. 

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That's a little bit of the 
behind, the behind, the big 

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curtain. 
Yeah, it was like it when we're 

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sitting here, having a 
conversation with a guest and 

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then I see Jim get up walk away.
It's like forecast, mostly think

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I was like, oh they're not 
paying attention or like what's 

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going on around here. 
But yeah, I mean, This is real 

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life. 
This is the way things work. 

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Of course, if you're getting a 
delivery, that is exactly when 

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they're going to show up. 
As soon as we hit the record 

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button, you know, that's when 
you're going to hear the, the 

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doorbell or the dog bark or, you
know, the fire engine or the 

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police car drive by. 
That's just, that's just the way

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it works in the world, we live 
in. 

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So, so, it's all good. 
Well, the one, though, you saw 

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always happen, was the 
landscapers would show up. 

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It was like, I think we were 
recording the podcast and, you 

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know, the first 50 episodes or 
whatever it was on Thursday 

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afternoon because I Ooh the my 
crew showed up on Thursday 

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afternoon at like 4:00 and like 
you know the leaf blower would 

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go on just as we hit record as 
same thing here my you know, I 

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guess, Thursday's landscape me 
day Across the Nation. 

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So so we moved to mostly Wendy, 
Wednesday's a try and counter 

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for that. 
But that ends up being my like 

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my I don't know my homeowner's 
association that's when their 

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Landscaping does it on 
Wednesdays. 

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So whatever. 
I don't think people tuned in to

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the identity of the center. 
Cast to learn about Landscaping,

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Trends across the United States.
Other than hey, we're real 

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people, we have stuff going on. 
And sometimes, you know, things 

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pop up while we're recording 
that, you know, you don't hear 

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necessarily behind the scenes, 
but like I said, sometimes, I'll

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watch Jim get up, walk away, and
then come back and they'll carry

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on the conversation just like 
nothing ever happened. 

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So, so I think with that said, 
why don't we get into our 

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conversation for today? 
Because I am staring at a screen

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here of our guests and I'm very 
Excited to have Steven Cox on 

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the show, he's a co-founder and 
chief technology officer at 

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strobe a city, so welcome to the
show Steven. 

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Thanks a lot Jeff. 
I'm happy to be here. 

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Thanks for having me. 
Thanks so much for being here. 

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And, you know, I think one of 
the things that we like to get 

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into, and we're going to 
actually have a conversation 

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that kind of structures off a 
couple different things. 

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Probably mostly around customer 
identity and access management 

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and some things to think about 
that. 

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But as it's your first time the 
show we as an industry addition 

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around here is we like to 
understand kind of the origin 

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story for people. 
And how they actually got into 

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the identity space or maybe even
when they realized they were in 

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identity and maybe they didn't 
know before just kind of had 

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that daunting. 
So, maybe I can kind of take us,

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you know, briefly through kind 
of your past and and how you 

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ended up on the show, I guess. 
Yeah. 

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You know. 
So one of your one of your 

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previous pods you you ask the 
quite that question. 

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A really interesting way you 
asked like, you know, did you 

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did you find Identity or did 
identity find you right? 

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And I would say that identity 
definitely found and me you know

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I kind of like to make the joke 
that I'm you know I'm not an 

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identity guy but I play one on 
TV you know I've been in the 

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security space for a very long 
time about 15 years. 

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My first foray into into 
security was doing DNS 

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monitoring of the common. 
Net infrastructure verisign that

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was not too long after I was out
of college. 

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I worked for after that a 
network monitoring company name.

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Net witness. 
That was that was later 

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acquired. 
Hard, I worked after that for 

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for an incident response company
name mandiant, you're probably 

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familiar with before the before 
the fire acquisition a little 

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bit after that was where I met 
my, my fellow co-founder of 

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strobe, acity, Keith g, Keith 
later, recruited me to an 

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identity company that you're a 
lot. 

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Of your listeners are probably 
familiar with me and secureauth,

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and I really liked what secure 
off was doing around threat 

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detection at the the identity 
layer. 

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So I spent a number of years at 
secureauth, you know, helping 

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them build their product out and
and, and then Keith. 

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And I went off and started stir 
Bassett e, late in 2019 and and 

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the with the prime focus on 
customer identity. 

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So serve a city is relatively 
new. 

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And, you know, I think people 
who are listening have kind of 

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come to realize we don't really 
do commercials on this show, 

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right? 
We don't talk about ourselves 

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and certainly try not to make an
infomercial people, but I think 

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it's in this Yes, I want to make
a slight exception, other than 

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to kind of bring the audience up
to speak as they may not have 

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heard of strip acity. 
It's only been around, like you 

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said since, you know 2019, you 
guys are still growing. 

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And as a relative new player in 
the same space I guess you know 

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what's the 30-second pitch? 
Why does the world need yet 

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another see IM product or vendor
in the space? 

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Yeah I appreciate I appreciate 
the sentiment there for sure. 

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You know. 
Definitely start-up problems is 

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getting. 
You're getting your name out 

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there getting the getting the 
share of voice and and You know 

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stir Bassett e is is the first 
see, I am vendor. 

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That was Cloud born and and 
designed from the get-go to 

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solve the the, you know, the 
gamut of customer identity 

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problems were we're built for 
scale were built to solve some 

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of the, some of the modern data 
privacy challenges that that, 

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you know, that that brands are 
facing today. 

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And and, you know, were we're, 
you know, we're building digital

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transformation for the cloud. 
Really. 

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So I think you partially 
answered this question, but I 

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was going to say look it's not 
hard to find a Blog titled 

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customer. 
I am is different from 

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Enterprise. 
I am, in fact, I wrote 11 us 

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with. 
I denture P but I want you to 

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explain to the listeners that I 
am practitioners of the world. 

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What that really means. 
Y is customer, I am different 

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from Enterprise, I am. 
Yeah, we've also blogged on this

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topic. 
It's an it. 

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Definitely an important one to 
understand, you know, at a high 

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level and you know, at a real at
a real high level, you know, 

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you're you're basically looking 
at a different base of users in 

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see, I am versus, you know, 
Enterprise I am. 

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You know, Enterprise, I am 
traditional. 

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I am, has kind of been focused 
on the workforce, right 

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customer. 
I did, I am is focused on 

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consumers, of course, in in, you
know, in Workforce, I am your 

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provisioned by an HR or an IT 
person. 

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Right. 
You typically have less say over

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the means in which you, you 
access things, you know, and 

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work for Siam and customer. 
I am your often self 

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provisioning or registering 
yourself, right? 

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You have a lot more say, on the 
ways that you access things, 

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because you can simply walk away
and find another brand to do 

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business with, right? 
You have you have that choice. 

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So, so here, you know, user 
experience becomes really 

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important. 
And flexibility becomes really 

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important. 
You have this, you may have a A 

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widely ranging, you know, 
demographic, you know, spread 

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and your user base and see, I am
some of them may be less 

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sophisticated. 
Some of them may not have 

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up-to-date technology. 
So how do you, how do you do, 

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multi factor in cases, where you
have, you know, a less technical

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user base. 
Some of them might have issues 

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enrolling in multi-factor, we're
not want to all together. 

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So and then you course, you've 
got a, you've got to think about

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scale, you know, Enterprise, I 
am focused on like, you know, 

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sort of thousands to to maybe 
hundreds. 

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Thousands of users and see, I am
can easily get into the tens and

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tens of millions of users and 
up? 

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Yeah, that's right. 
And I think, you know, really 

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where I was keying, my thinking 
was really where you started, 

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you know, there's such variety, 
we're talking about customer, I 

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am, who are your customers? 
Are they consumers? 

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Are you doing an e-commerce 
site? 

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Are they your members are? 
They beat has be to be to be 

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partners are you know the other 
business Aces and there's such a

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different different ways. 
You could go about managing 

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those user accounts. 
Getting people access, you know,

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whether or not, they are able to
maintain that excess over time. 

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Or you know, when they leave the
customer organization, your 

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off-boarding them compare that 
to Enterprise. 

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I am so you know, Jeff it's so 
there are doubt, we'd all really

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talking about what we do but for
those who listen to us every 

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week, you realize that we do 
Consulting On, I am and develop 

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strategies. 
But, you know, a lot of times 

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we're working with 
organizations, or what we call 

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Enterprise I am, is figuring out
how to manage who gets access to

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what from a Workforce 
perspective. 

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Now, we're really not 
Reinventing the wheel every 

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time. 
It's not like well, you know, 

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most organizations they're 
getting a feed from an 

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authoritative Source like a 
human resources system but maybe

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you guys should do it 
differently. 

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That that sound that's not the 
way we look at it, right? 

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It's like You know, you'd have 
to really be completely 

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different than everyone else in 
order to, to really shake some 

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of those kind of fundamental 
Roots. 

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But when it comes to customer, I
am I find that you know, that 

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that's not necessarily the case,
you have to kind of go into it 

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open-minded. 
Like how do you do it today? 

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What are you trying to achieve? 
And and it's a, it's a big, it's

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much more different picture and 
I think that in some ways makes 

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it easier or makes it Provides a
justification for why there 

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would be so many, see IM up, or 
opportunities for CA and 

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products to be introduced in the
market. 

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But at the same time difficult, 
because since the problem is not

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one clear solution to kind of 
develop a CA and product that 

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solves all these problems and so
it creates opportunities but at 

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the same time makes it a very 
difficult problem to solve, you 

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know, kind of In Ewing on with 
that you know we talked about 

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the blog, you guys have a Blog 
will get the link out there in 

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the show notes blog. 
I saw another blog that you guys

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wrote called trade-offs of using
open-source. 

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See I am and that's I found that
interesting because you know 

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again the CIA in problem is 
something that has so many 

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different solutions, I've run 
into a lot of clients that do 

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there were using open-source. 
See I am Were seriously 

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considering that and I wanted to
get your perspective on what 

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those trade-offs are. 
Yeah. 

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Absolutely, you know, just just 
a small distinction, you know, 

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when I when we talk to, you 
know, open source. 

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See I am, you know, on that 
blog, we're not necessarily 

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speaking about like using 
open-source libraries in your 

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software. 
You know, we all know that's 

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pretty much the standard way 
that the people build software 

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these days but we're really 
talking about here is like using

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a fully baked, you know, No see 
IM open source offering and then

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Landing it sort of directly 
within your product or your your

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infrastructure, right? 
And again I'm a joker. 

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So you know the the analogy I 
like to use is that open source 

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CMS see IM is kind of like a 
free puppy, you know you know, 

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puppies are cute and awesome and
and and and you, you know, you 

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there they're awesome. 
You know, it's great to have. 

225
00:12:20,600 --> 00:12:23,400
But, you know, when you get, 
when you take on a puppy, you're

226
00:12:23,400 --> 00:12:27,400
taking on much more than Then 
just, you know, the the 

227
00:12:27,600 --> 00:12:30,500
immediate relation of having a 
puppy, you have to feed the 

228
00:12:30,500 --> 00:12:34,800
puppy, have to walk the puppy 
have to take, you know, it's a 

229
00:12:34,808 --> 00:12:38,300
multi-year obligation right to 
care to care for care for that 

230
00:12:38,300 --> 00:12:41,200
puppy. 
And that's kind of, the sort of 

231
00:12:41,200 --> 00:12:43,800
mouth mentality. 
I speak to, when I, when I, when

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00:12:43,800 --> 00:12:47,800
I talk about taking on an open 
source, see, I am offering you, 

233
00:12:47,800 --> 00:12:52,600
you do get a free product, right
free product, quote, unquote, 

234
00:12:52,700 --> 00:12:56,000
but you're taking on the, on all
the obligation of Of all the 

235
00:12:56,000 --> 00:12:58,700
Care and Feeding around it, 
right operationalizing? 

236
00:12:58,700 --> 00:13:03,200
It hiring people to maintain it 
hosting it somewhere, monitoring

237
00:13:03,200 --> 00:13:06,200
it patching, it addressing 
security vulnerabilities, right?

238
00:13:06,200 --> 00:13:10,700
And that can, that can quickly 
get daunting a lot of the 

239
00:13:10,700 --> 00:13:14,800
open-source offerings that you 
see, you know, in this space, 

240
00:13:15,100 --> 00:13:17,300
you know, have premium support 
packages. 

241
00:13:17,300 --> 00:13:19,800
So then it's really not even 
even free anymore, right? 

242
00:13:19,800 --> 00:13:23,800
If you go that route and and you
know, none of these things are 

243
00:13:23,800 --> 00:13:26,200
bad there. 
Many organizations that are 

244
00:13:26,200 --> 00:13:28,900
perfectly fine with that type of
arrangement, and they have the 

245
00:13:28,900 --> 00:13:32,100
resources to do that. 
And, you know, you have you 

246
00:13:32,100 --> 00:13:36,100
ultimately have more fine-grain 
control over it because you 

247
00:13:36,100 --> 00:13:39,800
actually, you know, own the code
and, or working from the code 

248
00:13:40,300 --> 00:13:42,600
with a CI M platform. 
You may have a little bit less 

249
00:13:42,600 --> 00:13:45,800
fine, fine, grained control, and
maybe that's okay too. 

250
00:13:46,600 --> 00:13:48,500
But you should just really kind 
of think of those. 

251
00:13:48,800 --> 00:13:52,600
Think of those trade-offs, it's 
not it's not quite as you know, 

252
00:13:52,600 --> 00:13:55,700
clear apparent, as you might 
think, you know, From from the 

253
00:13:55,700 --> 00:13:58,200
beginning, right? 
It's not really the open source 

254
00:13:58,200 --> 00:14:03,100
model that I hear you have it. 
An issue with a really talking 

255
00:14:03,100 --> 00:14:06,100
about in terms of trade offs. 
What you're really talking about

256
00:14:06,100 --> 00:14:10,100
is the kind of responsibilities 
that you're taking on yourself. 

257
00:14:10,500 --> 00:14:12,300
Exactly. 
Your your organization is taking

258
00:14:12,300 --> 00:14:13,600
on, right? 
Exactly. 

259
00:14:13,800 --> 00:14:17,700
It's kind of back to my point 
about was see, I am and kind of 

260
00:14:17,700 --> 00:14:19,600
user management being so 
different. 

261
00:14:19,600 --> 00:14:24,500
I mean, when you look at CA and 
products but they seem to all do

262
00:14:24,500 --> 00:14:28,100
well. 
Is authentication, right? 

263
00:14:28,100 --> 00:14:32,900
Authentication for web 
applications has gotten you know

264
00:14:32,900 --> 00:14:37,200
baked into standards. 
There's not many solutions out 

265
00:14:37,200 --> 00:14:39,600
there that are saying hey you 
know, forget about the 

266
00:14:39,600 --> 00:14:41,600
standards, we got something 
proprietary. 

267
00:14:41,600 --> 00:14:44,100
That is a heck of a lot better, 
right? 

268
00:14:44,100 --> 00:14:47,900
So then it becomes a matter of, 
you know, hey, we implement the 

269
00:14:47,900 --> 00:14:54,800
standards, we have, you know, 
robust hosting offers cloud. 

270
00:14:55,200 --> 00:14:59,400
His successor excetera. 
I guess what I'm saying is, I 

271
00:14:59,400 --> 00:15:02,700
think that, you know, there's 
not a ton of differentiation 

272
00:15:02,700 --> 00:15:07,600
there where the differentiation 
for my money becomes is around 

273
00:15:08,000 --> 00:15:11,900
what capabilities, do you 
provide in terms of doing user 

274
00:15:11,900 --> 00:15:16,400
management, terms of user 
registration and terms of, you 

275
00:15:16,400 --> 00:15:21,800
know, credential management when
you get into the bead abuse 

276
00:15:21,800 --> 00:15:27,800
scenarios, it can get extremely 
complex but I find that A lot of

277
00:15:27,800 --> 00:15:30,800
my clients, you know, they're 
looking for a product that can 

278
00:15:30,800 --> 00:15:33,900
solve most of their problem. 
They don't want to go and 

279
00:15:33,900 --> 00:15:36,700
develop their own user 
management platform. 

280
00:15:36,900 --> 00:15:38,900
They want to do that. 
They can just go and do that. 

281
00:15:38,900 --> 00:15:42,300
They don't need the product, but
they want a product, right? 

282
00:15:42,300 --> 00:15:44,700
And they, you know, even more 
they want to cloud service, 

283
00:15:44,700 --> 00:15:46,700
right? 
And they're even willing to make

284
00:15:46,700 --> 00:15:50,800
some trade-offs to get there, 
but I wanted to kind of throw 

285
00:15:50,800 --> 00:15:52,600
that out there. 
Is that kind of what your 

286
00:15:52,600 --> 00:15:56,200
thoughts are as well. 
Do you really feel like, you 

287
00:15:56,200 --> 00:16:00,000
know, user management is Is kind
of what is one of the main areas

288
00:16:00,000 --> 00:16:02,600
that differentiates eam 
products? 

289
00:16:03,200 --> 00:16:04,100
I think so. 
Yeah. 

290
00:16:04,100 --> 00:16:07,000
I mean, you know, the, the 
question kind of comes down to 

291
00:16:07,000 --> 00:16:10,400
like, well, what what amount of 
user management is enough, 

292
00:16:10,400 --> 00:16:13,500
right? 
Like it and it really comes down

293
00:16:13,500 --> 00:16:17,700
to, in the, to me, to my eye, 
and my opinion in the CIA I'm 

294
00:16:17,700 --> 00:16:19,000
space. 
It really comes down to user 

295
00:16:19,000 --> 00:16:21,900
experience, right? 
Being able to craft, you know, 

296
00:16:22,000 --> 00:16:24,700
it's not just crafting user 
experiences for the end users 

297
00:16:24,700 --> 00:16:27,000
for the, for the end. 
Customers but also for the, for 

298
00:16:27,000 --> 00:16:30,300
the For the brands themselves 
that are using the see, I am 

299
00:16:30,300 --> 00:16:34,000
product, right? 
They they may have different 

300
00:16:34,000 --> 00:16:35,900
user. 
Personas that you need to cater 

301
00:16:35,900 --> 00:16:37,800
to, right? 
You have the brand admins, you 

302
00:16:37,800 --> 00:16:41,000
have the I am specialist, you 
have the marketing teams that 

303
00:16:41,000 --> 00:16:43,600
the support folks. 
You know, there's there's a 

304
00:16:43,700 --> 00:16:46,200
there's a variety of different 
user personas within an 

305
00:16:46,200 --> 00:16:49,400
organization that may need 
access to be able to do certain 

306
00:16:49,400 --> 00:16:54,200
things within a see IM platform.
You know, so, you know, 

307
00:16:54,200 --> 00:16:56,800
role-based access control is 
kind of, kind of one ways. 

308
00:16:56,900 --> 00:16:58,300
One way to address. 
Dress this, right? 

309
00:16:58,400 --> 00:17:01,700
You kind of allow people to do 
different things within your 

310
00:17:01,700 --> 00:17:05,000
Administration, console, kind of
based on their their role, or 

311
00:17:05,000 --> 00:17:07,500
their user Persona that you that
you can figure, right? 

312
00:17:07,500 --> 00:17:10,099
So you kind of make it, kind of 
make it easy to get to get to 

313
00:17:10,099 --> 00:17:13,900
where they want to go and do 
what they want to do within 

314
00:17:13,900 --> 00:17:16,500
within your product. 
So I do think it's important for

315
00:17:16,500 --> 00:17:19,599
sure. 
Now so now that I kind of made 

316
00:17:19,599 --> 00:17:23,300
the case that you know user 
management should be the top 

317
00:17:23,300 --> 00:17:25,500
priority and I'm not even saying
that I think that's one of the 

318
00:17:25,500 --> 00:17:30,200
main differentiators. when we 
talk about customer, I am versus

319
00:17:30,200 --> 00:17:34,000
Enterprise, I am I think one of 
the main differentiators can or 

320
00:17:34,000 --> 00:17:38,700
differences between the two can 
be scale, and when I say that, 

321
00:17:38,700 --> 00:17:42,600
I'm talking about, you know, 
Enterprise scale is, you know, 

322
00:17:42,600 --> 00:17:49,100
typically up to 100,000 users, 
where an internet scale or or 

323
00:17:49,200 --> 00:17:53,100
where the customer I am, fits in
and can be millions billions of 

324
00:17:53,100 --> 00:17:57,300
users but like even if we just 
take Millions that's all 

325
00:17:57,700 --> 00:18:01,600
Exponentially more than than 
even large Enterprises. 

326
00:18:01,800 --> 00:18:06,500
And when you start talking about
companies with or organizations 

327
00:18:06,500 --> 00:18:11,800
with high seasonality, those the
volumes can just become 

328
00:18:12,100 --> 00:18:15,400
ginormous. 
Now, one of the things I looked 

329
00:18:15,400 --> 00:18:20,800
at in researching shrive, acity 
architecture, if you will, is 

330
00:18:21,000 --> 00:18:26,700
you guys look to address that 
using kubernetes, you're the 

331
00:18:26,700 --> 00:18:29,500
architect. 
It you were probably the person 

332
00:18:29,500 --> 00:18:34,000
behind that decision so maybe 
even like we like to start the 

333
00:18:34,000 --> 00:18:36,900
most basic level maybe we could 
do for the audience to kind of 

334
00:18:36,900 --> 00:18:42,500
explain what kubernetes does and
then why you selected it to help

335
00:18:42,500 --> 00:18:44,800
with their scale or how it helps
you with scale? 

336
00:18:45,300 --> 00:18:45,800
Yeah. 
Yeah. 

337
00:18:45,800 --> 00:18:46,200
See. 
Yeah. 

338
00:18:46,200 --> 00:18:48,700
You mentioned you mentioned that
scale is, you know, a 

339
00:18:48,708 --> 00:18:52,700
differentiator and between see. 
I am Andy, I am. 

340
00:18:52,700 --> 00:18:56,300
I definitely agree. 
I mean you can get to, you can 

341
00:18:56,300 --> 00:18:59,900
get to sort of match. 
Massive levels of scale and see,

342
00:18:59,900 --> 00:19:03,400
I am I really, I really like 
your your point about 

343
00:19:03,400 --> 00:19:09,000
seasonality, write, the example,
I love to give is the is the tax

344
00:19:09,000 --> 00:19:11,500
company, right? 
That's got extremely bursty 

345
00:19:11,500 --> 00:19:13,700
traffic at certain times of the 
year. 

346
00:19:14,100 --> 00:19:16,800
You know, when everyone is like,
oh my gosh, I'm late on my tax 

347
00:19:16,800 --> 00:19:18,900
return. 
I have to do it right now and 

348
00:19:18,900 --> 00:19:21,100
they're rushing to get those. 
You know, those were tax returns

349
00:19:21,100 --> 00:19:25,400
in right before the deadline. 
So, you know, so you have to 

350
00:19:25,400 --> 00:19:29,200
handle, you know? 
Detra burst of traffic, right? 

351
00:19:29,500 --> 00:19:32,800
And in a way that doesn't 
doesn't kill your your wallet. 

352
00:19:33,600 --> 00:19:36,900
I'm I'm sure a lot of your users
have posted stuff in the cloud. 

353
00:19:36,900 --> 00:19:39,000
So they kind of know what I'm 
talking about, but one of the 

354
00:19:39,000 --> 00:19:42,400
one of the core tenets of 
kubernetes is a concept called 

355
00:19:42,400 --> 00:19:47,100
auto-scaling, right? 
So you look at metrics that are 

356
00:19:47,100 --> 00:19:51,800
being, you know, emitted by your
services and you can add 

357
00:19:51,800 --> 00:19:54,500
additional instances of your 
services, if you know, the 

358
00:19:54,500 --> 00:19:57,200
metrics reach certain point, 
they call that sort of 

359
00:19:57,400 --> 00:20:01,600
Horizontal or vertical 
auto-scaling, and you're able to

360
00:20:01,600 --> 00:20:05,000
also scale that traffic back 
down. 

361
00:20:05,000 --> 00:20:10,300
And in a situation where you 
know, the burst traffic kind of 

362
00:20:10,300 --> 00:20:14,100
you know, subsides, right? 
So it makes kubernetes like 

363
00:20:14,100 --> 00:20:17,500
really well designed for for for
this type of product because you

364
00:20:17,500 --> 00:20:22,700
can handle the seasonality, you 
know, the crazy bursty traffic 

365
00:20:23,100 --> 00:20:26,800
and you can also scale it down 
and and not kill yourself in 

366
00:20:26,800 --> 00:20:30,600
terms of You know, in terms of 
your hosting bills that make 

367
00:20:30,600 --> 00:20:32,600
sense. 
Yeah, that makes sense even. 

368
00:20:32,600 --> 00:20:36,000
So maybe you could talk to us a 
little bit more about how that 

369
00:20:36,000 --> 00:20:38,900
scaling works. 
I mean just, you know, we're not

370
00:20:38,900 --> 00:20:42,000
looking to get a PhD in how this
works but just, you know, a 

371
00:20:42,008 --> 00:20:44,600
little bit more in terms of our 
eight. 

372
00:20:44,600 --> 00:20:49,000
So is it that there's some kind 
of monitor watching over your 

373
00:20:49,000 --> 00:20:53,100
instances looking for processor 
utilization, then spinning up 

374
00:20:53,100 --> 00:20:57,200
additional server instances. 
That's exactly right. 

375
00:20:57,400 --> 00:21:01,500
Yeah, yeah, you you you you 
have, you know, you have a 

376
00:21:01,500 --> 00:21:05,500
certain set of services you're 
monitoring their their, their 

377
00:21:05,500 --> 00:21:08,100
activity, right? 
You're minding what the CPU is, 

378
00:21:08,100 --> 00:21:10,900
what the memory is, you know, 
various different metrics. 

379
00:21:10,900 --> 00:21:13,300
I mean, you can actually in some
cases design, your own metrics 

380
00:21:13,300 --> 00:21:16,900
if you want. 
And when you reach a certain 

381
00:21:16,900 --> 00:21:21,500
threshold, you can effectively 
kick off a job that spins up a 

382
00:21:21,508 --> 00:21:23,400
new instance of that service, 
right? 

383
00:21:23,400 --> 00:21:26,400
So and you can sort of Define 
all kinds of you know, 

384
00:21:26,400 --> 00:21:27,900
parameters around. 
That right. 

385
00:21:27,900 --> 00:21:30,600
Maybe you want to double the 
amount of services or maybe you 

386
00:21:30,600 --> 00:21:32,500
just want to add one additional 
service, right? 

387
00:21:32,500 --> 00:21:37,300
So you you have a lot of control
over being able to do that. 

388
00:21:37,300 --> 00:21:40,100
And then the flip side of that 
is, you know, when it falls 

389
00:21:40,100 --> 00:21:42,800
below the threshold for some 
period of time, you drop one of 

390
00:21:42,800 --> 00:21:47,600
those Services, you know, off 
and so you do have some, there 

391
00:21:47,600 --> 00:21:49,700
are some design constraints 
around that, right? 

392
00:21:49,700 --> 00:21:52,800
You have to make sure that your,
your services can be run in 

393
00:21:52,800 --> 00:21:54,700
parallel, right? 
That there's not any sort of 

394
00:21:54,700 --> 00:21:57,600
State shared between them, they 
have to kind of run and Be able 

395
00:21:57,600 --> 00:21:59,800
to run in parallel, pretty 
easily, right? 

396
00:21:59,800 --> 00:22:02,200
So that one instance of the 
service can handle a 

397
00:22:02,208 --> 00:22:04,500
transaction, on its own, that 
makes sense. 

398
00:22:05,100 --> 00:22:09,100
And yeah, and that's kind of the
idea of scaling, with in 

399
00:22:09,100 --> 00:22:12,700
something like kubernetes. 
Yeah, so glad I asked, you know,

400
00:22:12,700 --> 00:22:15,800
I guess did you look at Docker 
as potential or maybe a Docker 

401
00:22:15,800 --> 00:22:19,100
swarm versus kubernetes? 
I guess, what was kidding? 

402
00:22:19,200 --> 00:22:21,300
Can you help me? 
Understand, you know why maybe 

403
00:22:21,800 --> 00:22:24,200
you went with kubernetes over 
Docker specifically? 

404
00:22:24,800 --> 00:22:26,700
Yeah, we did. 
We did look at darker swarm. 

405
00:22:26,900 --> 00:22:29,500
I actually Have some, some 
personal experience with dr. 

406
00:22:29,500 --> 00:22:33,200
Foreman, you know, it previous 
companies that I've that I've 

407
00:22:33,200 --> 00:22:37,100
worked with, I think it was 
really mainly that we had 

408
00:22:37,800 --> 00:22:42,300
amongst the early Engineers that
we had some some real direct 

409
00:22:42,300 --> 00:22:45,200
knowledge of kubernetes. 
So it just kind of made sense 

410
00:22:45,200 --> 00:22:48,200
for us to go in that path. 
Just because of you know what, 

411
00:22:48,400 --> 00:22:52,100
you know, startup bootstrap get 
stuff running as you know, type 

412
00:22:52,100 --> 00:22:53,000
of mentality. 
Yeah. 

413
00:22:53,000 --> 00:22:56,500
So it was more of like a prism 
or like a team experience thing 

414
00:22:56,700 --> 00:22:59,500
then Than anything else. 
Gotcha, I'm answering helps with

415
00:22:59,500 --> 00:23:01,200
a raffle perspective. 
I would say if, you know, the 

416
00:23:01,500 --> 00:23:04,400
closer to using, I'm always 
curious about the security to, 

417
00:23:04,600 --> 00:23:08,100
you know, I guess when we talk 
about the scale of some of the, 

418
00:23:08,500 --> 00:23:11,100
you know, install bases in the 
fennec ation basis that you're 

419
00:23:11,100 --> 00:23:14,400
probably dealing with and 
getting into millions and spikes

420
00:23:14,400 --> 00:23:15,900
and things like that. 
I immediately think of things 

421
00:23:15,900 --> 00:23:20,300
like DDOS, and other types of 
attacks, that that can Trend 

422
00:23:20,300 --> 00:23:22,100
that way. 
But also other things like 

423
00:23:22,500 --> 00:23:25,700
passwords praying, you know, 
man-in-the-middle social 

424
00:23:25,700 --> 00:23:27,100
engineering fishing like all the
stuff. 

425
00:23:27,100 --> 00:23:29,000
The Comes along with this. 
Yeah. 

426
00:23:29,000 --> 00:23:33,900
How do you approach security 
from a CI, M environment 

427
00:23:33,900 --> 00:23:36,600
perspective and what are some 
things that people should be 

428
00:23:36,600 --> 00:23:39,600
thinking about as they look at 6
a.m. for their organizations of 

429
00:23:39,600 --> 00:23:42,500
some of the threats and and how 
you've looked to address some of

430
00:23:42,500 --> 00:23:43,200
that? 
Yeah. 

431
00:23:43,200 --> 00:23:46,500
You know I you know, I know it's
a it's a bit of a buzz word but 

432
00:23:46,500 --> 00:23:51,400
you know I do also like to talk 
to this in terms of you know, 

433
00:23:51,400 --> 00:23:54,600
defense the defense in-depth 
concept, you know, there's 

434
00:23:54,600 --> 00:23:59,100
really no one one way to solve. 
So, all these types of different

435
00:23:59,100 --> 00:24:01,700
attacks. 
You know, you know you mentioned

436
00:24:01,700 --> 00:24:03,800
password, spraying just 
defending against password 

437
00:24:03,800 --> 00:24:06,900
spraying is, you know, a 
combination of things like doing

438
00:24:06,900 --> 00:24:10,800
bot detection and breached 
password detection, right? 

439
00:24:10,800 --> 00:24:14,300
You know, are these are these 
transactions coming from from 

440
00:24:14,300 --> 00:24:18,100
known, but infrastructure, you 
have the ability to sort of rate

441
00:24:18,100 --> 00:24:22,500
limit, you know, based on 
various patterns of traffic or 

442
00:24:22,500 --> 00:24:26,900
you can you, you know, are you 
pivoting on the data? 

443
00:24:27,400 --> 00:24:30,200
Like, you know, things like 
looking at multiple IPS coming 

444
00:24:30,200 --> 00:24:33,700
after one set of credentials or 
a single IP hitting multiple 

445
00:24:33,700 --> 00:24:36,300
sets of credentials, right? 
You're kind of looking at these 

446
00:24:36,300 --> 00:24:40,500
traffic patterns and trying to 
make make decisions off of 

447
00:24:40,500 --> 00:24:42,400
whether you allow those, you 
know, those trick, those 

448
00:24:42,400 --> 00:24:46,300
transactions that go through or 
not and you know where you are, 

449
00:24:46,300 --> 00:24:50,600
you protecting your users from 
sort of the the stolen or weak 

450
00:24:50,600 --> 00:24:55,100
password situation, right? 
You know, setting up password 

451
00:24:55,100 --> 00:24:57,100
policies to something 
meaningful. 

452
00:24:57,300 --> 00:25:01,400
You are using passwords doing 
reach, password protection when 

453
00:25:01,400 --> 00:25:03,900
a user sets or reset their 
password. 

454
00:25:04,000 --> 00:25:06,800
You know, if you in a few you 
kind of want to really get sexy,

455
00:25:06,800 --> 00:25:09,400
you can think about things like 
password list flows, you know so

456
00:25:09,400 --> 00:25:11,700
there's actually no password at 
all like you're taking it out of

457
00:25:11,700 --> 00:25:16,700
the problem entirely and when 
we're talking about like 

458
00:25:16,700 --> 00:25:20,000
man-in-the-middle type of tax I 
assume we're you know we're 

459
00:25:20,000 --> 00:25:22,700
specific specifically talking 
about man in the middle attacks,

460
00:25:22,700 --> 00:25:26,500
you know, against authentication
and that and that has some 

461
00:25:26,500 --> 00:25:29,200
interesting Solutions. 
To it's, it's really around 

462
00:25:29,200 --> 00:25:32,600
making sure you're taking 
advantage of, you know, a lot of

463
00:25:32,608 --> 00:25:35,200
the lasers later. 
Latest browser, security 

464
00:25:35,200 --> 00:25:38,700
enhancements a specific way to 
defend against this. 

465
00:25:38,800 --> 00:25:42,800
You know, in authentication is 
to use an out-of-band MFA 

466
00:25:42,800 --> 00:25:45,900
method. 
So, you know, when an action has

467
00:25:45,900 --> 00:25:49,700
to be carried out on an external
device to complete the 

468
00:25:49,700 --> 00:25:51,900
transaction, you know, something
as simple as like, push to 

469
00:25:51,900 --> 00:25:54,800
accept his kind of a real base 
idea there. 

470
00:25:54,800 --> 00:26:00,200
And the, the concept there is 
that You know, the, the, the to 

471
00:26:01,000 --> 00:26:03,500
multi Factor methods are not 
going through the same channel, 

472
00:26:03,500 --> 00:26:07,300
at that point right there. 
You can't fish, you can't fish a

473
00:26:08,400 --> 00:26:12,300
one-time passcode that's on a, 
it's on a list on a separate 

474
00:26:12,300 --> 00:26:14,000
channel, right? 
From from where you're from, 

475
00:26:14,000 --> 00:26:16,600
where you're sitting. 
So you're pushing the, you're 

476
00:26:16,600 --> 00:26:21,200
pushing the the security context
of this in two separate 

477
00:26:21,200 --> 00:26:23,500
channels, which is, which is 
just an inherently good thing to

478
00:26:23,500 --> 00:26:26,900
do when you're trying to trying 
to design secure systems and 

479
00:26:26,900 --> 00:26:29,200
century Mention the password was
because they see a lot of kind 

480
00:26:29,200 --> 00:26:32,200
of interest in that especially 
in the Enterprise space and we 

481
00:26:32,200 --> 00:26:33,900
see password list to some 
degree. 

482
00:26:33,900 --> 00:26:36,300
In the consumer side of things. 
I immediately think of something

483
00:26:36,300 --> 00:26:38,800
like slack. 
Where, of course you can use a 

484
00:26:38,808 --> 00:26:41,500
password to log in, but they 
also have the magic link process

485
00:26:41,500 --> 00:26:45,100
which is kind of a veiled 
password that sort of approach, 

486
00:26:45,100 --> 00:26:47,700
you know, maybe not the 
smoothest transaction, but it 

487
00:26:47,700 --> 00:26:49,500
works. 
And then I think of some of the 

488
00:26:49,500 --> 00:26:53,000
other things that you mentioned 
to around the, the multiple 

489
00:26:53,000 --> 00:26:56,900
channels that can be happening 
for MFA or second Factor types 

490
00:26:56,900 --> 00:26:59,000
of authentication, I think of 
them Apple. 

491
00:26:59,400 --> 00:27:05,100
So, I, you know, I've got an 
iPhone, a watch, an iPad, a Mac,

492
00:27:05,100 --> 00:27:06,500
I'm up. 
And, you know, I have all this. 

493
00:27:06,500 --> 00:27:08,100
I have Windows too. 
So, don't don't hate me for 

494
00:27:08,100 --> 00:27:11,600
everything. 
But when I get a multi-factor 

495
00:27:11,600 --> 00:27:15,000
prompt for Apple, it dings me on
every device. 

496
00:27:15,300 --> 00:27:18,400
Even the one I'm using which 
never really made sense to me. 

497
00:27:18,408 --> 00:27:20,700
It's like, oh, okay. 
I, you know, you're sending me a

498
00:27:20,708 --> 00:27:23,400
second Factor request, but 
you're setting it to the same 

499
00:27:23,400 --> 00:27:26,100
device that I'm already using. 
That seems a little bit. 

500
00:27:27,500 --> 00:27:30,700
Like that was not well thought 
out from that kind of deployment

501
00:27:30,700 --> 00:27:33,400
standpoint and just curious, you
know, if that's if that's 

502
00:27:33,400 --> 00:27:36,900
something you've seen as well. 
And I guess just also if you can

503
00:27:36,900 --> 00:27:39,000
touch on the passenger side of 
things, because I'm wondering 

504
00:27:39,000 --> 00:27:43,700
how see I am products are 
looking to address that specific

505
00:27:43,700 --> 00:27:46,800
use case for consumers and 
getting away from the password, 

506
00:27:46,800 --> 00:27:48,800
which, you know, everyone hates 
and everyone's been telling us 

507
00:27:48,800 --> 00:27:52,200
as has been dying now for 10 
years, it's the longest death 

508
00:27:53,000 --> 00:27:56,600
I've ever seen. 
Yeah, yeah, so you know, the 

509
00:27:56,800 --> 00:28:00,200
impact Password. 
Listen, see I am is is 

510
00:28:00,200 --> 00:28:03,500
interesting. 
You know, we've it's interesting

511
00:28:03,500 --> 00:28:06,600
to see that you mentioned, you 
mentioned, your Apple in your 

512
00:28:06,600 --> 00:28:08,200
Apple devices. 
It's interesting that the 

513
00:28:08,200 --> 00:28:12,500
consumers, the consumer device, 
companies have really kind of, 

514
00:28:12,900 --> 00:28:18,100
kind of led the way here in 
terms of using Biometrics as a, 

515
00:28:18,100 --> 00:28:19,600
as a potential second Factor, 
right? 

516
00:28:19,600 --> 00:28:20,900
So they're actually making it 
there. 

517
00:28:21,300 --> 00:28:23,300
I always like to say, they kind 
of their kind of making it easy 

518
00:28:23,300 --> 00:28:27,000
for us as I am. 
As I am designers Architects to 

519
00:28:27,400 --> 00:28:30,600
To leverage a biometric as as a 
second Factor, right? 

520
00:28:31,200 --> 00:28:35,800
So you can get into a password 
list situation where, you know, 

521
00:28:35,800 --> 00:28:40,000
you do, you do a an out-of-town,
you know, an out-of-band sort of

522
00:28:40,000 --> 00:28:42,100
push to accept type of 
transaction. 

523
00:28:42,100 --> 00:28:44,800
And the biometric is the the 
devices. 

524
00:28:44,800 --> 00:28:46,600
The first fact is the, is the 
first Factor. 

525
00:28:46,600 --> 00:28:49,200
The biometric is the second 
Factor, right? 

526
00:28:49,200 --> 00:28:51,900
And, and that's, that's actually
pretty cool, right? 

527
00:28:51,900 --> 00:28:54,400
And consumer because it's easy, 
right? 

528
00:28:54,400 --> 00:28:57,100
It's I mean, it's it, you may 
have some challenges with 

529
00:28:57,200 --> 00:28:59,500
Rolling it but like it's 
user-friendly, you know, it's 

530
00:28:59,500 --> 00:29:01,900
like, oh cool. 
Like I just logged into, you 

531
00:29:01,900 --> 00:29:04,600
know, the service I'm trying to 
get to just buy open picking my 

532
00:29:04,600 --> 00:29:08,500
phone up authenticating putting 
my thumb on the on the reader or

533
00:29:08,500 --> 00:29:10,900
my finger on the back of the 
phone and I'm in, right? 

534
00:29:10,900 --> 00:29:13,800
I don't have to like though type
my password in or try to 

535
00:29:13,800 --> 00:29:16,000
remember it or try to pull it 
from my password manager. 

536
00:29:16,000 --> 00:29:17,300
It's like, oh I'm just in you 
know. 

537
00:29:17,300 --> 00:29:22,000
So that's that's actually really
beneficial in the in the, in the

538
00:29:22,000 --> 00:29:25,200
consumer space the enrollment 
side like I say is a little 

539
00:29:25,200 --> 00:29:30,600
harder but it's The user 
experiences is great there and 

540
00:29:30,600 --> 00:29:32,700
it's interesting. 
Yeah I mean even you mentioned 

541
00:29:32,700 --> 00:29:36,900
like oh yeah the the code goes 
to all of my devices even the 

542
00:29:36,900 --> 00:29:40,700
one, I'm even the one on I'm 
sitting on that. 

543
00:29:40,700 --> 00:29:42,400
That's not ideal of course, 
right? 

544
00:29:42,400 --> 00:29:45,800
But it is, it is still somewhat 
of a separate Channel because 

545
00:29:45,800 --> 00:29:49,500
it's not in the same browser 
session, right? 

546
00:29:49,500 --> 00:29:51,500
It's out, it's an, it's in a 
separate browser session. 

547
00:29:51,500 --> 00:29:55,400
So you could argue that it is 
slightly more secure but but 

548
00:29:55,700 --> 00:29:57,600
probably not probably not. 
Ideal. 

549
00:29:57,600 --> 00:30:01,500
Yeah, you mentioned there 
Stephen about the consumer 

550
00:30:01,500 --> 00:30:02,900
Brands, kind of driving a lot of
this. 

551
00:30:02,900 --> 00:30:05,100
I think they're driving it from 
the standpoint that they're 

552
00:30:05,100 --> 00:30:08,300
putting readers into their 
devices. 

553
00:30:08,300 --> 00:30:14,000
They're putting, you know, the 
touch ID or the facial 

554
00:30:14,100 --> 00:30:17,200
recognition. 
But to me, it's the the Fido 

555
00:30:17,200 --> 00:30:20,500
alliance with the fighter to 
standard web authentic, that's 

556
00:30:20,500 --> 00:30:24,700
really making this interoperable
and not proprietary. 

557
00:30:25,000 --> 00:30:29,800
And so to me, that's such a key 
that You know, we continue to 

558
00:30:29,800 --> 00:30:34,700
kind of support that recognize 
that, at least I was trying to 

559
00:30:34,700 --> 00:30:37,400
give a nod to it here on the, on
the podcast. 

560
00:30:37,900 --> 00:30:41,300
Yeah, but I yeah, yeah. 
I also wanted to just mention. 

561
00:30:41,300 --> 00:30:45,700
We had a guest Roger Grimes, who
was on the podcast? 

562
00:30:45,700 --> 00:30:49,700
A couple episodes back. 
He wrote a book called hacking 

563
00:30:49,700 --> 00:30:56,100
MFA and he kind of dissected the
man in the middle attack built 

564
00:30:56,100 --> 00:30:59,000
on the evil jinx. 
Framework, you get an 

565
00:30:59,000 --> 00:31:01,900
opportunity to recommend highly 
going out and looking at that, 

566
00:31:01,900 --> 00:31:06,300
because it really shows you how 
someone can take an out-of-band 

567
00:31:06,600 --> 00:31:08,200
MFA. 
And if they set up a 

568
00:31:08,208 --> 00:31:11,900
man-in-the-middle attack, 
really, you know, take advantage

569
00:31:11,900 --> 00:31:13,900
of that. 
And this is a framework, that's 

570
00:31:13,900 --> 00:31:17,000
still out there on the internet 
today and it's really, you know,

571
00:31:17,200 --> 00:31:22,200
kind of driven from from fishing
campaigns to get people to log 

572
00:31:22,200 --> 00:31:26,200
into a fake website. 
Yeah, but you know that fake 

573
00:31:26,200 --> 00:31:29,600
websites relay In those 
credentials and really just 

574
00:31:29,600 --> 00:31:32,100
trying to steal and access 
token, right? 

575
00:31:32,100 --> 00:31:37,200
Yeah. 
So all that I kind of led to the

576
00:31:37,200 --> 00:31:40,600
next question that I had for you
in terms of kind of looking at 

577
00:31:40,600 --> 00:31:44,800
your architecture and I see you 
guys are standards. 

578
00:31:44,900 --> 00:31:49,300
Based in terms of the 
authentication, oid see support 

579
00:31:49,300 --> 00:31:53,200
Samuel support. 
I got the sense and in talking 

580
00:31:53,200 --> 00:31:56,500
to you I think you validate this
is that you favor. 

581
00:31:57,200 --> 00:32:01,400
IDC which is I think the trend 
I'm seeing almost everywhere you

582
00:32:01,400 --> 00:32:04,300
favor oid. 
See over Samuel, I'm wondering 

583
00:32:04,300 --> 00:32:09,600
why that it is to avoid kind of 
the overhead of dealing with 

584
00:32:09,600 --> 00:32:11,800
browser redirection or is it 
something else? 

585
00:32:12,200 --> 00:32:15,900
So interesting, I I'd actually 
argued that that redirection is,

586
00:32:16,000 --> 00:32:20,800
is the preferred way to do this.
There's, there's a, there's a 

587
00:32:20,808 --> 00:32:23,700
lot of reasons for that, you 
know, it a, if you think that a 

588
00:32:23,700 --> 00:32:27,500
think of it, as a really sort of
Base philosophical level, You're

589
00:32:27,500 --> 00:32:30,000
not, you know, when you, when 
you redirect your not 

590
00:32:30,000 --> 00:32:33,800
necessarily sending data between
two security domains, right? 

591
00:32:33,800 --> 00:32:36,700
You're redirecting. 
The browser, the office Kirk is 

592
00:32:36,700 --> 00:32:40,000
carried out and then you're 
redirecting back to the to the 

593
00:32:40,000 --> 00:32:44,300
original location that you were 
at universes embedding 

594
00:32:44,800 --> 00:32:48,800
embedding, you know, sort of log
in you. 

595
00:32:48,800 --> 00:32:53,000
I within a within a portal your 
you have to collect the 

596
00:32:53,000 --> 00:32:56,000
information like username and 
password and pass it, you know, 

597
00:32:56,000 --> 00:32:59,500
over to whatever your 
Authentication solution is so 

598
00:32:59,500 --> 00:33:03,900
there's, you know, quite simply 
more attack surface there than 

599
00:33:03,900 --> 00:33:06,500
you have in in the, in the 
redirection. 

600
00:33:07,200 --> 00:33:11,300
You know, in the redirection 
method, another reason is that, 

601
00:33:11,900 --> 00:33:15,100
you know, we would favor 
redirection is that, you know, 

602
00:33:15,100 --> 00:33:18,800
ux or customer Journey changes 
can be easily made with 

603
00:33:18,800 --> 00:33:22,900
configuration rather than 
requiring code changes within 

604
00:33:22,900 --> 00:33:26,300
your, in your web app, right? 
You, if you change, if you 

605
00:33:26,308 --> 00:33:29,800
change flow, Within a web app 
yet you probably are changing 

606
00:33:29,800 --> 00:33:32,300
code within your web app. 
If you change flow within a 

607
00:33:32,300 --> 00:33:36,200
solution that you can redirect 
to you, you may be able to do it

608
00:33:36,200 --> 00:33:37,800
and with configuration only, 
right? 

609
00:33:37,800 --> 00:33:40,700
So it's a very quick change 
versus something that you have 

610
00:33:40,700 --> 00:33:46,100
to involve your engineering 
teams with and then you know, we

611
00:33:46,100 --> 00:33:50,100
favor oid see, you know it's 
it's just more modern, right? 

612
00:33:50,100 --> 00:33:54,500
It's based on rest apis uses 
Json, you know as the payloads 

613
00:33:54,500 --> 00:33:57,000
typically it's more lightweight,
you know, Sam olens. 

614
00:33:57,100 --> 00:34:00,000
Is is old. 
Its twin almost I guess almost 

615
00:34:00,000 --> 00:34:02,300
20 years old. 
Now it's XML. 

616
00:34:02,300 --> 00:34:06,000
It's very heavy. 
You know, ATC takes things like 

617
00:34:06,000 --> 00:34:08,400
data privacy. 
Very seriously. 

618
00:34:08,400 --> 00:34:12,000
You know like consent handling 
is built into the is built into 

619
00:34:12,000 --> 00:34:17,600
the protocol so we we do kind of
have to progress Jing Li support

620
00:34:17,600 --> 00:34:20,800
sam'l for, for legacy reasons 
and will for a long time. 

621
00:34:20,800 --> 00:34:24,300
But I wouldn't advise anyone, 
you know, in this day and age to

622
00:34:24,300 --> 00:34:28,800
build a net, new app on Top of 
sam'l know. 

623
00:34:28,800 --> 00:34:31,500
That's, that's kind of my 
personal to sense their. 

624
00:34:31,800 --> 00:34:34,600
I think we've been saying that 
sandals is like the passwords 

625
00:34:34,600 --> 00:34:36,900
then dying not quite as long as 
the password. 

626
00:34:36,900 --> 00:34:40,300
But yeah, I think it's gonna be 
around for a while. 

627
00:34:40,300 --> 00:34:42,100
Unfortunately. 
I think I'm trying to memorize. 

628
00:34:42,100 --> 00:34:45,900
It was Ian Glaser from 
Salesforce, I think that that 

629
00:34:45,900 --> 00:34:48,199
kind of talk about that we had 
him on the show while back and 

630
00:34:49,000 --> 00:34:51,600
that was back in. 
We record with him in December 

631
00:34:51,600 --> 00:34:54,100
of last year 2020. 
I think the show went live 

632
00:34:54,100 --> 00:34:58,300
January 2021 and as far as I 
checked, Samuel his As has not 

633
00:34:58,800 --> 00:35:02,200
died any further, is it son? 
Passwords haven't died yet 

634
00:35:02,200 --> 00:35:05,100
either, but I hope the password 
eyes before Samuel. 

635
00:35:05,200 --> 00:35:06,800
Yeah. 
No, Sam was going to be around 

636
00:35:06,800 --> 00:35:09,100
for a long time. 
I'm afraid to say, well, you 

637
00:35:09,100 --> 00:35:11,000
know, problem is, if people 
aren't if people keep using it, 

638
00:35:11,000 --> 00:35:12,000
it's going to stick around. 
Right. 

639
00:35:12,000 --> 00:35:14,900
So what point do you start to 
re-architect on these old apps 

640
00:35:15,000 --> 00:35:16,700
is it on the apps or end of 
life? 

641
00:35:16,700 --> 00:35:19,800
Is it when something new shinier
comes along to replace it? 

642
00:35:19,800 --> 00:35:21,800
You know, what is it? 
It's just I think it's just the 

643
00:35:21,808 --> 00:35:24,900
nature of of applications and 
how they're built. 

644
00:35:25,900 --> 00:35:28,400
I want to Pivot the Because I 
want to make sure I leave some 

645
00:35:28,400 --> 00:35:33,400
time to talk about something 
that I personally like to watch 

646
00:35:33,400 --> 00:35:36,800
and enjoy. 
And, and it relates a little bit

647
00:35:36,800 --> 00:35:40,300
to customer. 
I am in a way that I'd like to 

648
00:35:40,300 --> 00:35:44,800
understand who is your favorite 
twitch streamer and why is it 

649
00:35:44,800 --> 00:35:47,300
you? 
Oh, well yeah, why is it me? 

650
00:35:48,500 --> 00:35:52,800
I mean, I I follow a lot of, I 
follow a lot of OverWatch 

651
00:35:53,300 --> 00:35:56,400
OverWatch streamers, and it's 
kind of a kind of my favorite PC

652
00:35:56,400 --> 00:35:59,500
game. 
I follow the OverWatch league 

653
00:35:59,800 --> 00:36:02,900
and and there's there's quite a 
few like, you know, professional

654
00:36:02,900 --> 00:36:04,600
players that scream often on 
Twitch. 

655
00:36:04,600 --> 00:36:06,600
So there's a, I follow a bunch 
of them. 

656
00:36:06,600 --> 00:36:11,500
That's, that's really my, my 
probably the most of the time 

657
00:36:11,500 --> 00:36:13,000
that I spend on Twitches doing 
that. 

658
00:36:13,000 --> 00:36:17,700
Yeah, I definitely I've done a 
little bit of streaming here 

659
00:36:17,700 --> 00:36:20,000
inerrant, which myself, 
definitely not anything that I 

660
00:36:20,008 --> 00:36:23,300
do if any sort of regularity and
it's usually the same two games,

661
00:36:23,300 --> 00:36:25,800
it's either World of Warcraft or
week of Legends. 

662
00:36:26,100 --> 00:36:29,500
So, we to games like a Is that 
we will play despite the 

663
00:36:29,500 --> 00:36:32,600
toxicity. 
I think of sometimes of either 

664
00:36:32,600 --> 00:36:36,400
of those folks but Jim I think 
wasn't your son looking at being

665
00:36:36,400 --> 00:36:37,700
a streamer at some point. 
Yeah. 

666
00:36:37,700 --> 00:36:41,000
Both my boys, give it a shot for
a little bit and they had some 

667
00:36:41,400 --> 00:36:45,800
followers and people made 
donations to them which seemed 

668
00:36:45,800 --> 00:36:49,400
to really weird to me as like, 
you know, almost like lesson 

669
00:36:49,400 --> 00:36:54,400
guide only giving you money 
while he was the last time you 

670
00:36:54,400 --> 00:36:56,900
got a donation for this chef and
we don't ask for him. 

671
00:36:57,100 --> 00:36:59,800
It's fine. 
Yeah, all right asking for the 

672
00:36:59,800 --> 00:37:02,300
now but I just I thought it was 
weird. 

673
00:37:03,000 --> 00:37:05,900
I don't know. 
I don't look, there's just in 

674
00:37:05,900 --> 00:37:08,400
some things. 
They don't get and that's one of

675
00:37:08,408 --> 00:37:10,700
them get off at Jim's Lawn. 
I think is what he's trying to 

676
00:37:10,700 --> 00:37:13,600
say and I kind of think you're 
right. 

677
00:37:14,100 --> 00:37:17,300
I do watch. 
I like the idea of twitch and 

678
00:37:17,300 --> 00:37:20,200
and what it brings. 
I think it adds a social aspect 

679
00:37:20,200 --> 00:37:23,700
to gaming, that used to be there
with couch Co-op. 

680
00:37:23,700 --> 00:37:25,600
That doesn't necessarily exist 
anymore. 

681
00:37:25,900 --> 00:37:27,700
You still have multiplayer. 
Online games. 

682
00:37:27,700 --> 00:37:30,400
And obviously, you know, I have 
a long history of World of 

683
00:37:30,408 --> 00:37:32,300
Warcraft. 
I used to be at a rating gold. 

684
00:37:32,500 --> 00:37:35,000
So I have, you know, I was 
definitely nerd out on that for 

685
00:37:35,000 --> 00:37:36,900
a long time, definitely much 
more casual now. 

686
00:37:36,900 --> 00:37:41,300
But when I see services like 
that, I also look at I was like,

687
00:37:41,300 --> 00:37:43,300
oh, that looks like an 
interesting game rather than me 

688
00:37:43,300 --> 00:37:45,700
go in and spending 60 $70 on the
game. 

689
00:37:45,700 --> 00:37:47,700
I'm gonna go watch someone play 
it and see if it makes sense, 

690
00:37:47,700 --> 00:37:49,400
right. 
It's almost like it's almost 

691
00:37:49,400 --> 00:37:51,700
like a demo without any fee for 
it. 

692
00:37:51,700 --> 00:37:55,100
And sometimes these streamers 
are can be relatively 

693
00:37:55,100 --> 00:37:57,400
interesting and actually hold a 
conversation and it's it's not 

694
00:37:57,400 --> 00:38:00,400
just, you know, I think probably
maybe what some people might be 

695
00:38:00,400 --> 00:38:01,600
expecting. 
If they're not familiar with it 

696
00:38:01,600 --> 00:38:03,400
is just like you're watching 
someone else. 

697
00:38:03,400 --> 00:38:05,600
Play a game. 
Why is that interesting I guess?

698
00:38:05,600 --> 00:38:08,800
Stephen tutor back to you is 
like, okay, so I'm watching 

699
00:38:08,800 --> 00:38:10,300
someone play a game. 
Why is that interesting? 

700
00:38:10,300 --> 00:38:15,400
Stephen so when I decide when I 
discussed this with the, you 

701
00:38:15,400 --> 00:38:17,200
know, with the get off my lawn 
crew. 

702
00:38:18,000 --> 00:38:24,000
I I kind of I kind of say well 
do you do you watch sports on 

703
00:38:24,000 --> 00:38:25,900
TV? 
Do you watch football on TV or 

704
00:38:25,900 --> 00:38:27,500
what? 
Why are you Catching the 

705
00:38:27,500 --> 00:38:30,200
football player on TV rather 
than playing football yourself, 

706
00:38:30,200 --> 00:38:32,300
right? 
It's a similar analogy. 

707
00:38:32,300 --> 00:38:37,400
I mean, that's that, that's the 
that's what that's what Gamers 

708
00:38:37,400 --> 00:38:38,800
want to do. 
Is they want they want to watch 

709
00:38:38,800 --> 00:38:42,800
other Gamers of play, you know. 
And it's it's there's a lot of 

710
00:38:42,800 --> 00:38:45,300
different reasons you mentioned 
is a good, a good, a good 

711
00:38:45,300 --> 00:38:46,800
reason. 
Definitely is like, oh, I'm 

712
00:38:46,800 --> 00:38:49,600
interested in buying this game. 
I want to go check it out, see 

713
00:38:49,600 --> 00:38:51,600
what people are doing with it. 
See if it kind of fits what I 

714
00:38:51,600 --> 00:38:56,300
like to do. 
Another reason is people use it 

715
00:38:56,300 --> 00:38:57,600
to get better. 
Right? 

716
00:38:57,600 --> 00:39:00,500
So like, I watch OverWatch 
streamers because I learn all 

717
00:39:00,500 --> 00:39:03,100
the horrible mistakes that I 
make when I play, right? 

718
00:39:03,100 --> 00:39:06,200
And I see what the professionals
are doing when they, when they 

719
00:39:06,200 --> 00:39:07,900
play. 
And I go, I can't, I can, I can 

720
00:39:07,900 --> 00:39:09,900
incorporate that into my game, 
right? 

721
00:39:09,900 --> 00:39:12,400
You know, this is sorts kind of 
a, it's kind of a learning 

722
00:39:12,400 --> 00:39:16,200
experience as well, right? 
So, yeah, I think another thing 

723
00:39:16,200 --> 00:39:19,100
that I saw, so this wasn't 
twitch. 

724
00:39:19,200 --> 00:39:24,000
It was YouTube. 
I believe my kids kind of made 

725
00:39:24,000 --> 00:39:27,600
their entry into video games 
with Minecraft and People who do

726
00:39:27,600 --> 00:39:30,400
Minecraft videos first off its, 
I don't know. 

727
00:39:30,400 --> 00:39:33,500
It's under the price, not a very
high fast-paced game. 

728
00:39:34,100 --> 00:39:38,300
So the folks who would stream 
their videos were like 

729
00:39:38,300 --> 00:39:41,600
entertaining, right there are 
they're trying to make like a 

730
00:39:41,800 --> 00:39:44,700
fun story and they made it sound
like they're having so much fun 

731
00:39:44,700 --> 00:39:49,100
playing the game. 
And I think that was really what

732
00:39:49,100 --> 00:39:51,900
drew the kids into it in the 
first place. 

733
00:39:52,200 --> 00:39:54,600
Yeah, yeah and there's a 
personal connection thing to you

734
00:39:54,600 --> 00:39:56,300
there, too. 
Because I mean, you can, you can

735
00:39:56,300 --> 00:39:59,500
you can talk To The Gamers and 
on Twitch. 

736
00:39:59,500 --> 00:40:02,500
And, and if you if you really 
like a, you know, a streamer, if

737
00:40:02,500 --> 00:40:04,500
you really like a professional 
gamer and like, they might 

738
00:40:04,500 --> 00:40:05,900
actually reply to you right like
them. 

739
00:40:05,900 --> 00:40:08,500
And actually I call you out. 
And that's I mean, that's pretty

740
00:40:08,500 --> 00:40:10,100
cool. 
Especially for I think 

741
00:40:10,100 --> 00:40:12,400
especially for younger folks. 
They're like wow, you know, the 

742
00:40:12,400 --> 00:40:14,600
my favorite streamer does 
actually talk to me, you know. 

743
00:40:14,600 --> 00:40:17,300
That's, that's pretty cool. 
Yeah. 

744
00:40:17,300 --> 00:40:19,600
We get that all the time with 
the podcast, you know, I'm sure,

745
00:40:19,600 --> 00:40:22,000
yeah, autograph sessions, all 
that kind of stuff. 

746
00:40:22,000 --> 00:40:25,700
So, you know, we get it totally.
Alright. 

747
00:40:25,700 --> 00:40:29,300
So, you know, at the end, Day. 
Here's, I'm going to type back 

748
00:40:29,300 --> 00:40:33,700
to Identity and, which is, 
especially when you mentioned, 

749
00:40:33,700 --> 00:40:35,800
you know, getting better and 
watch how the pros do it. 

750
00:40:35,900 --> 00:40:39,600
And OverWatch, for example, it's
all about owning noobs, right, 

751
00:40:39,600 --> 00:40:42,700
making sure that you're a step 
ahead of the game, whether it's 

752
00:40:42,700 --> 00:40:47,100
on, OverWatch, or people who try
to break your see, I'm system. 

753
00:40:47,300 --> 00:40:49,000
Whatever it is. 
You want to make sure that you 

754
00:40:49,000 --> 00:40:50,300
own the noobs. 
Would that be fair? 

755
00:40:50,300 --> 00:40:53,500
Stephen, I would say, I would 
say the analogy is if I want to 

756
00:40:53,508 --> 00:40:56,700
own the noobs, I want to I want 
to own the the script kiddies 

757
00:40:56,700 --> 00:41:00,500
that There that are trying to 
attack your, your your portal, 

758
00:41:00,500 --> 00:41:02,600
right? 
Yeah, those are the noobs and in

759
00:41:02,600 --> 00:41:07,300
my in my view. 
Yeah I kind of we had this 

760
00:41:07,300 --> 00:41:10,500
conversation that's with that 
same guests. 

761
00:41:10,500 --> 00:41:14,900
Roger talking about hacking MFA.
It was like even if you had the 

762
00:41:14,900 --> 00:41:19,700
worst MFA that's going to block 
a bunch of their script kiddies 

763
00:41:19,900 --> 00:41:23,800
because you know, it takes kind 
of next level versus just going 

764
00:41:23,800 --> 00:41:26,700
to the dark web downloading a 
password file. 

765
00:41:27,100 --> 00:41:30,000
And trying all the passwords, 
exactly what Kleenex is still 

766
00:41:30,000 --> 00:41:35,200
better than no Kleenex. 
I guess Stephen. 

767
00:41:35,200 --> 00:41:36,200
You've been very generous with 
your time. 

768
00:41:36,200 --> 00:41:39,200
But before we go, I'd like to 
just kind of give it an 

769
00:41:39,200 --> 00:41:43,300
opportunity for each of you can 
to kind of I guess we've any 

770
00:41:43,300 --> 00:41:47,200
Pearls of Wisdom advice for 
folks who are looking at Sea. 

771
00:41:47,200 --> 00:41:50,000
I am as part of their their 
strategy that they're looking to

772
00:41:50,000 --> 00:41:52,400
address. 
What are some things that you 

773
00:41:52,400 --> 00:41:54,000
hope people took away from this 
conversation? 

774
00:41:54,000 --> 00:41:56,500
Steven. 
I think I think he I think you 

775
00:41:56,500 --> 00:41:59,200
started the conversation and 
exactly the right way. 

776
00:41:59,200 --> 00:42:02,400
It's kind of fun. 
It's kind of understanding the 

777
00:42:03,800 --> 00:42:08,100
nature of the difference between
traditional I am and customer 

778
00:42:08,100 --> 00:42:11,800
identity and making sure that 
you're you're kind of thinking 

779
00:42:11,800 --> 00:42:16,300
through that decision process of
what you're going to do when you

780
00:42:16,300 --> 00:42:21,600
go to undertake your first, you 
know, see, I Am project and 

781
00:42:21,700 --> 00:42:23,900
understanding that decision 
process, understanding the 

782
00:42:23,908 --> 00:42:27,400
trade-offs, understanding those 
differences that, You know, that

783
00:42:27,400 --> 00:42:30,700
we that we talked through and 
and making sure that you're 

784
00:42:30,700 --> 00:42:33,700
making the right, you know, 
purchase decision or build 

785
00:42:33,700 --> 00:42:37,800
decision or by decision, right? 
I think that's really the, the 

786
00:42:37,800 --> 00:42:39,600
words of wisdom, I would want to
leave with Jim. 

787
00:42:39,600 --> 00:42:42,800
How about yourself, my parole 
was some kind of ties back to 

788
00:42:42,800 --> 00:42:44,500
the episode. 
We did with Martin Cooper and 

789
00:42:44,500 --> 00:42:48,900
grow. 
You know, the analyst firms, put

790
00:42:48,900 --> 00:42:55,300
out analysis of a space, like, 
see, I am and include the major 

791
00:42:55,300 --> 00:42:59,300
vendors and some vendors don't. 
Even make it into that field. 

792
00:42:59,300 --> 00:43:03,700
Doesn't mean if they're not in 
that in that analysts report 

793
00:43:03,700 --> 00:43:07,600
that they don't have Merit and 
just because they are on that 

794
00:43:07,600 --> 00:43:09,900
answer for. 
Maybe they're the the furthest 

795
00:43:09,900 --> 00:43:12,300
up to the right doesn't mean 
they're right for you. 

796
00:43:12,300 --> 00:43:16,900
And I think, you know, Justin 
having done the amount of 

797
00:43:16,908 --> 00:43:19,000
research that I've done. 
It was tribe acity. 

798
00:43:19,000 --> 00:43:21,900
It's it. 
There's a lot there that 

799
00:43:21,900 --> 00:43:27,200
interests me and I think that, 
you know, I just wanted to the 

800
00:43:27,200 --> 00:43:31,600
opportunity to say don't kind of
rate vendors off just because 

801
00:43:31,600 --> 00:43:35,100
they don't fit into the analyst 
report where you expect them to,

802
00:43:35,800 --> 00:43:42,000
you know, the at the I think 
what it's worth doing is like, 

803
00:43:42,000 --> 00:43:47,800
including some vendors who 
wouldn't normally expect to win 

804
00:43:48,100 --> 00:43:52,300
three of them into your RFP, or 
your POC process because the 

805
00:43:52,300 --> 00:43:57,300
other thing that happens is our 
vendors who you know, middle of 

806
00:43:57,300 --> 00:44:01,800
the pack or less and three years
later that the far upper, right?

807
00:44:01,800 --> 00:44:04,100
There's others who are the four 
upper, right? 

808
00:44:04,100 --> 00:44:08,900
Who get Acquired and then they 
just drop off the page then you 

809
00:44:08,900 --> 00:44:11,900
know, three to five years. 
So keep those things in mind 

810
00:44:12,500 --> 00:44:16,400
that's kind of my role was 
Demers. 

811
00:44:16,400 --> 00:44:18,500
What I'm sitting here thinking 
about, I think we've mentioned 

812
00:44:18,500 --> 00:44:20,900
this before, you know, and I'll 
supports are great, they should 

813
00:44:20,900 --> 00:44:23,800
be a data point to take as part 
of the decision but they should 

814
00:44:23,800 --> 00:44:26,300
not be the decision and 
unfortunately I still see a lot 

815
00:44:26,300 --> 00:44:28,200
of companies out there. 
That you know they only look at 

816
00:44:28,200 --> 00:44:30,200
Gartner and if it's not on 
Gartner we don't care. 

817
00:44:30,200 --> 00:44:33,700
They're missing out on a lot of 
stuff and they're probably you 

818
00:44:33,700 --> 00:44:35,600
know paying a lot of money for 
things, they don't need all you 

819
00:44:35,600 --> 00:44:37,900
know sets of things. 
So my recommendation would be 

820
00:44:37,900 --> 00:44:40,800
you know if this if you're 
looking to solve a particular 

821
00:44:40,800 --> 00:44:44,600
solution or specific area should
say is talk with people who have

822
00:44:44,600 --> 00:44:46,200
already solved, it talk with 
people in the space. 

823
00:44:46,200 --> 00:44:48,400
Get out there and talk with 
other people. 

824
00:44:48,400 --> 00:44:52,900
In the I am World groups like ID
Pro, which have fantastic select

825
00:44:52,900 --> 00:44:55,300
Channel where you can ask 
questions like this, you know, 

826
00:44:55,300 --> 00:44:58,900
ask questions out there because 
Cuz, you know, the you don't 

827
00:44:58,900 --> 00:45:01,900
want to be, you have, you know, 
you want to have more data 

828
00:45:01,900 --> 00:45:03,400
points to have a better 
decision. 

829
00:45:03,500 --> 00:45:07,100
And what's right for your 
organization versus just taking 

830
00:45:07,300 --> 00:45:12,000
the word of Gartner, or cumin or
coal or forest or any other, you

831
00:45:12,000 --> 00:45:13,400
know, and these kind of analyst 
firms. 

832
00:45:13,400 --> 00:45:16,700
So, all right, so I think that's
enough soap box. 

833
00:45:16,700 --> 00:45:18,400
At least it was for me on that 
topic. 

834
00:45:19,200 --> 00:45:22,700
Well go ahead and call it for 
this week in the show notes will

835
00:45:22,700 --> 00:45:25,100
have a link for folks who want 
to connect with Stephen on 

836
00:45:25,100 --> 00:45:27,200
LinkedIn. 
People could also Learn more 

837
00:45:27,200 --> 00:45:33,400
about serve acity at St. 
R IV, AC ity.com. 

838
00:45:33,400 --> 00:45:35,400
Stir a city like said, show 
notes. 

839
00:45:36,100 --> 00:45:38,600
Link will be in the show notes 
and we'll also have a couple 

840
00:45:38,600 --> 00:45:41,100
links to some of the blog 
articles that we mentioned. 

841
00:45:41,100 --> 00:45:43,700
As part of the conversation here
around differences between 

842
00:45:43,900 --> 00:45:47,100
Enterprise. 
I am customer, I am trade-offs 

843
00:45:47,100 --> 00:45:50,300
for versus open source, things 
like that. 

844
00:45:50,400 --> 00:45:52,500
So be a wealth of knowledge that
people can check out there. 

845
00:45:53,400 --> 00:45:55,500
All right, so I think we'll call
it Stephen. 

846
00:45:55,500 --> 00:45:58,000
Thank you so much for your time.
Jim, thank you so much for your 

847
00:45:58,000 --> 00:46:01,200
time and we'll talk with 
everyone in the next one. 

848
00:46:04,400 --> 00:46:07,300
Thanks for listening to the 
identity at the center podcast. 

849
00:46:07,400 --> 00:46:09,700
If you like what you heard, 
don't forget to subscribe and 

850
00:46:09,700 --> 00:46:12,400
visit us on the web and identity
at the center.com.

