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This is the identity at the 
center podcast. 

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This is a show that talks about 
identity and access management 

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and making sure you know who has
access to what? 

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Let's get started. 
Welcome to the identity of the 

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center podcast I'm Jeff and 
that's Jim. 

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Hey Jim hey Jeff, how's it 
going? 

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I'm good yourself. 
Good. 

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I gotta observation my 
observation for the week. 

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So ugly driving with my son, my 
younger son last night and I 

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said you know I was giving him 
the rundown of where we had to 

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be and when we need to leave the
gym by quarter after quarter, 

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quarter after what's that, you 
know, like 7:15. 

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When I grow up, I'm just going 
to say 715. 

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I'm not going to say quarter 
after why not? 

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He's like well why do you have 
to make it so confusing? 

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I thought, okay, that's Through 
The Eyes of babes, right? 

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I mean it gives you that fresh 
perspective, you don't think of 

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very often, I empathize with him
because I'm the same way I am 

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not 10:15, to type of person 
originally, I was always very 

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specific because, you know, I'm 
the nerd in middle school, high 

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school with the digital watch. 
And, you know, what time is? 

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It is 723, right? 
It's not. 

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It's about half till, you know, 
I don't deal in vagaries of 

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time, I like to know when things
are Are taking place. 

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So so I can empathize and I 
certainly understand. 

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Yeah, well he you know he 
followed up with. 

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Why do you why do you even do 
that? 

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Why do you say I was like, I 
don't know, that's what 

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everybody does so he you know he
made me think about it. 

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I've been thinking about it 
several times today. 

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I'm sure we could have a very 
philosophically discussion and 

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time and the you know, human 
constructs that it is and all 

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that good stuff. 
Stuff. 

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But we should probably talk 
about identity about identity 

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and access management, which is 
easy for me to say. 

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Yeah, we don't do that. 
I think people are going to 

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going to turn this off pretty 
soon so we should get to that. 

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Well, let's talk about 
privileged access management and

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to help us with that 
conversation. 

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We've got a guest. 
His name is Paul lanzi. 

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He's the co-founder and CEO, a 
tree medians. 

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He's also a member of the 
identity, technical working 

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group 48 Arc, chair of ideas, 
say Beyond best practices, 

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technical working group. 
The board advisor to the 

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cybersecurity non-profit member 
of the order of the arrow, and a

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whole bunch more. 
I'm sure that if behind the 

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scenes, welcome to the show. 
Paul, thank you so much Jeff. 

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And by the way, that 
introduction makes me sound far 

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more important than I actually 
am. 

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So thank you for that. 
Well, I don't know how you find 

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all the time to do all that, you
know, in addition to what I 

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assume is your day job working 
over at median and you know, 

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operating you know that that is 
an organization, a lot of 

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coffee, is it? 
Turns out and sleep is optional.

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So those two things makes it 
work. 

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So there was a lot of things we 
mentioned there but typically, 

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when we're going to have a 
conversation like to start kind 

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of at the beginning and, you 
know, you've been in the IM 

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space for a while, maybe you can
kind of give us a synopsis of, 

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how did you get into identity 
and access management? 

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Is it something that shows you 
or did you choose it? 

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Yeah, well, it really starts 
back in 1994 and I'm actually 

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going to date myself pretty 
severely here. 

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But back in 1994, I helped 
helped co-found. 

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The first Aaron service, 
provider, and the rural County 

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where I grew up, Humboldt County
and the farther Northern reaches

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of California and one of my 
first jobs was the guy who had 

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to go create and update and 
delete accounts. 

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So my very first job was in 
managing the identities of our 

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customers. 
So my technology career started 

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off with account management fast
forward about give or take 20 

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years. 
I was at Genentech and I was 

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working as an IT project manager
there and one day my my manager 

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called me into her office and 
said, hey, I think we got this 

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new Checked. 
I think he'd be perfect fit for 

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it. 
It's a great thing. 

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Tell me about this project. 
Well, it turns out that 

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Genentech ex-ceo is also the 
member of Google's board of 

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directors and when Google 
launched, what is now called, 

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Google Suite, or Google apps for
domain, or it's had various 

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names over the years, but 
basically the concept of having 

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Gmail and decal. 
But for Enterprises the our CEO 

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at Genentech decided that we 
were going to be one of the 

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first companies to adopt it. 
And so the specific project I 

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got assigned was trying to 
figure out how to hook up wave 

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set. 
If you guys remember wave set 

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from the way back days, how to 
hook up wave set to Google's at 

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that time. 
Very nascent API is for account 

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creation, deletion update. 
And we had a very limited time 

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very to get that done. 
And it's to my knowledge. 

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The first time that at that time
was actually called son. 

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One Source, I son, identity 
manager, but trying to get son, 

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identity manager, hooked up to 
Google suite and all the 

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challenges that presented and 
that was really what really 

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launched me into the idea. 
World. 

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So that's quite the history. 
Especially when you start 

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talking about wave set. 
You know, I think of the, you 

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know, Obi-Wan that's a name. 
I haven't heard in a long time. 

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Well, they worry that I just 
figured a bunch of PTSD in a 

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bunch of your listeners. 
So I apologize right off the bat

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for any mental trauma. 
I just caused by mentioning that

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word, it was too late. 
Now I guess it's easier to ask 

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for forgiveness than permission 
right before you get into it. 

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So what about some of these 
other organizations that you 

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work with like idsa and eight? 
Tariq, which is the advanced 

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technology academic research 
center and things like see, snps

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itís, pretty nonprofit. 
How did you get involved with 

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organizations like that and 
maybe you could tell what about,

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you know, some of that? 
Yeah, well just last week you 

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had sought on for my ds8. 
I think you got Julie on before 

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that. 
So I will refer listeners back 

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to those episodes because 
Juliana solder far far better 

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trained on the history of. 
I they say that I am but I can 

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talk a little bit about the 
cybersecurity non-profit. 

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That's an area. 
I have a lot of passion around. 

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The cybersecurity non-profit 
only has two missions. 

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The first one is to increase the
diversity of the cyber security 

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practitioner community. 
And then the second mission is 

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to sort of increase the level of
information security. 

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Knowledge among the populace in 
general, right? 

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And demonstrably, nonprofits, 
amazing. 

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They've got over 7,000 members 
globally and they've got 

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chapters in cities that stretch 
from San Francisco to Chicago to

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parts of Africa and parts of 
Asia. 

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Now, as well and being aboard a 
visor to that organization has 

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been just a fantastic Fantastic 
way to look at this problem from

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a different area, a different 
sector because the members of 

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see SNP by and large are, those 
were just getting started in 

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their cybersecurity careers and 
you know, us the three of us 

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have been around. 
This been around the block a 

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while. 
It's often easy to forget how 

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hard it is to break into cyber 
security. 

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We talk all the time about this,
massive shortage we have in 

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cyber security practitioners, 
but at the same time like I hear

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stories every day about how 
difficult it is to break into 

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this as a entry level. 
Insurance. 

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So csmp is trying to help bridge
that Gap and find ways to make 

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that easier for new 
practitioners and Community, 

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especially those who are a 
diverse background. 

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So Paul, I'm very interested in 
your background with room, 

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medium. 
My understanding is that you 

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guys are focused on privileged 
access management and Jeff and 

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I, you know, we work with our 
clients and developing their I 

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am strategy. 
We typically start that with 

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With an assessment process kind 
of a maturity assessment and one

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of the areas that we look at is 
privileged access management. 

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And so you know kind of taking 
the look at the privileged 

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access management capability and
organization and assigning a 

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value say somewhere between like
one in five in terms of kind of 

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current state maturity and then 
targets 8 maturity. 

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And so what I'm wondering is 
kind of do you have you 

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formulated Maturity model 
similar to that or could you 

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maybe talk through some of the 
capabilities that least in your 

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mind that are kind of at that 
Baseline level of maturity of 

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privileged access management and
then how an organization we kind

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of move up the scale in terms of
increasing their maturity? 

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Yeah, for sure. 
Well, I want to start off by 

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endorsing your son, or your 
kid's perspective of we don't 

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need to do it the way we've 
always done it, right? 

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And so that's one of the reasons
why I helped start remediation 

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was when we looked at privileged
access management for Basically 

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the 20 years of privileged 
access management existed as a 

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concept, it always sort of 
revolves around this idea of 

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past revolting, right? 
And over the years, password 

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vaults have evolved to be 
better, faster cheaper, but at 

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the end of the day, it's all 
about taking some credential and

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sticking it in a password Vault 
and then making users go fetch 

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it when they wanted to do 
something privileged. 

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And so that's sort of the way 
that it's sort of one of Point 

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always been done and when we 
started Romanian, it was really 

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with this idea that there should
be a better way of doing this. 

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And that we should have strapped
out the Concepts of 

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authentication from the concept 
of authorization or access 

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rights after V sort of merge. 
Those two things together that 

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if you can, authenticate then 
you should have all these access

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rights in. 
Generally, speaking that sort of

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access rights to a lot of 
things, right? 

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And in the remediate perspective
really authentication, should 

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happen. 
However, then occasion happens, 

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biometric, cards, whatever. 
And the authorization is really 

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the thing where we can apply the
controls, the principle of least

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privilege. 
So, getting into the concept of 

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a maturity model, it's really 
about Sort of call it three, 

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three major stages, that we've 
seen organizations sort of go 

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through, as they try to climb 
the Pam maturity curve and 

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often, you know, they're pushing
the project manager off the 

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curve, by the end of this, 
right? 

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So as a former project manager 
myself, I have a lot of empathy 

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for project managers that have 
been assigned a privileged 

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access management projects, but 
at the sort of the base level 

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sort of the basic starting point
for organizations, as relates to

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privileged access they often 
have no idea what's going on, 

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right? 
They just know that a lot of 

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people have a lot of brothers 
access And there's not a lot of 

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insight be onto that, right? 
They just know it's a thing. 

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They don't want to mention in 
front of the Auditors and if the

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honors bring it up, they just 
sort of like do a lot of hand, 

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waving things to get past it as 
fast as possible. 

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And unfortunately there's a lot 
of organization still stuck 

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there because historically 
privileged access management has

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been a really difficult thing to
go solve. 

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Right? 
It took a year to 18 months 

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project it caused a lot of user 
pain and suffering a broken. 

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A lot of processes and it wasn't
really something that 

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organizations wanted to Embark 
upon. 

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So even if they knew that they 
had Add that they're sort of at 

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this stage, right? 
The sort of we don't really know

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what's going on stage or public 
access management. 

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Those projects tend to get the 
pan projects tend to get 

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deprioritized in that Force 
ranked list of ceaseless 

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projects because it was such a 
hard mountain to climb. 

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But if you started to climb that
mountain, really the next step 

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in the maturity curve is run 
visibility and just getting some

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basic idea of which accounts 
have privileged access. 

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We're right. 
And that is a surprisingly, 

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constantly shifting picture. 
You know, when we talk to 

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organizations, And they sort of 
assume, okay. 

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Well, you know, these active 
directories, we groups we know 

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that confer some privileged 
access. 

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We know that these are the 
members of those groups, or the 

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nested members or whatever. 
And we know that the roughly, 

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those groups confer this amount 
of privileged access. 

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But then if you're able to 
deploy some tool to actually go 

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about, be able to go out and 
numerate, all this stuff, it is 

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shocking. 
Not only how underestimated the 

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amount of coverage access is, 
but also how much it changes day

227
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to day, right? 
Like this often a big surprise. 

228
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So in our commercial Deployments
we some see something like an 

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average of 450 accounts having 
privileged access to the average

230
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machine on the network, right? 
The average laptop desktop 

231
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virtual machine, you know, 
hybrid Cloud, whatever it is, 

232
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something like 450 accounts on 
average having persistent 

233
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pillage access on the system's. 
There's often a shocking number 

234
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to the organization's. 
When were able to show them this

235
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data because that's often an 
order of magnitude greater than 

236
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what they thought it was right 
without having this visibility. 

237
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So the second stage is of this 
maturity curve or whatever is 

238
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really just getting visibility 
and hopefully continuous. 

239
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The into the shifting state of 
privileged access. 

240
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I think then really the third 
stage is control and that's 

241
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where your neck, okay? 
I see how bad the problem is. 

242
00:12:18,400 --> 00:12:20,700
I see how much the house is on 
fire. 

243
00:12:21,400 --> 00:12:24,400
The control stage is really 
about giving you a hose and 

244
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getting you to be able to cool 
off the fire. 

245
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Pull back the unnecessary amount
of privileged access and really 

246
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get as close to the principle of
least privilege as possible and 

247
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in the specific way that 
remediate does this. 

248
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We talk about it in the concept 
of zero standing privilege and 

249
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we didn't come up with that, 
that's it. 

250
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Gardner term, you can look on 
our website read more about what

251
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that means. 
But the concept that you get as 

252
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close to zero standing privilege
as possible is really the 

253
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endpoint of the maturity curve 
as it relates to control and 

254
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like that model. 
One thing that I am wondering 

255
00:12:55,100 --> 00:12:59,800
is, you know, in theory but also
in practice. 

256
00:12:59,800 --> 00:13:04,400
What are you seeing in terms of 
applying these principles based 

257
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on risk? 
Is it the focus is placed on 

258
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just doing this for High-risk 
applications or is there a 

259
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maturity level? 
That's appropriate for high risk

260
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and maybe not required to be as 
mature on medium and low risk. 

261
00:13:21,300 --> 00:13:24,800
Or let's just say lesser risk 
resources. 

262
00:13:24,900 --> 00:13:28,000
Yeah, there's there's two. 
There's two ways I want to take 

263
00:13:28,000 --> 00:13:31,100
this answer so I'm going to pick
one to jump off of first but 

264
00:13:31,100 --> 00:13:33,500
this is a great question Jim. 
So I think the first thing is 

265
00:13:33,500 --> 00:13:38,000
just being able to tie together 
the Pam data and the risk 

266
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assessment data that's actually 
We a really hard problem that 

267
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goes unsolved in a lot of 
organizations. 

268
00:13:42,700 --> 00:13:45,600
I think that one of the, the 
sort of unspoken secrets in the 

269
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IT world is that cmdb is were 
never really a solved problem. 

270
00:13:49,000 --> 00:13:51,700
Like we never really figured out
how to do that, right? 

271
00:13:51,700 --> 00:13:54,400
So the kind of risk assessments 
are talking about the tracking. 

272
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Oh, these are high-risk 
applications. 

273
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These are medium risk 
applications. 

274
00:13:57,200 --> 00:14:00,100
These are low-risk applications.
You know, those sort of 

275
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Assessments exist in theory in a
lot of organizations. 

276
00:14:03,300 --> 00:14:06,800
But in practice are often 
outdated or broken or in, this 

277
00:14:06,800 --> 00:14:09,400
is what I'm this is sort of my 
core Point here is there? 

278
00:14:09,600 --> 00:14:11,900
A nun integrated with anything 
else, right? 

279
00:14:12,000 --> 00:14:14,700
So you may have an Excel sheet 
somewhere that lists all the 

280
00:14:14,700 --> 00:14:18,100
applications and how risky they 
are, how important it is that 

281
00:14:18,100 --> 00:14:21,300
you protect them. 
But that data doesn't ever leave

282
00:14:21,300 --> 00:14:25,700
that Excel spreadsheet and so it
then doesn't benefit the Pam 

283
00:14:25,700 --> 00:14:29,300
application or the antivirus 
application or the EDR solution 

284
00:14:29,300 --> 00:14:31,800
that could really benefit from. 
Knowing oh this is a high-risk 

285
00:14:31,800 --> 00:14:34,700
system or this is a medium risk 
for this is a low-risk. 

286
00:14:34,700 --> 00:14:37,300
So I think the first hurdle to 
get over is just getting the 

287
00:14:37,300 --> 00:14:39,400
data about what is high risk, 
medium risk and low risk. 

288
00:14:39,500 --> 00:14:44,400
Risk, sort of Federated across 
multiple infosec complications 

289
00:14:44,800 --> 00:14:47,500
and then, to the second part of 
this answer is really okay. 

290
00:14:47,500 --> 00:14:50,200
Like, once, you know that once 
the Pam application has been 

291
00:14:50,200 --> 00:14:52,500
taught that this said, about 
this set of n points or 

292
00:14:52,500 --> 00:14:55,700
whatever, is is a high risk. 
Like what's the level, what's 

293
00:14:55,700 --> 00:14:58,500
the desired level of maturity? 
Now, ideally you want to have 

294
00:14:58,500 --> 00:15:01,100
visibility across everything, 
even your low risk or no risk 

295
00:15:01,100 --> 00:15:04,000
applications, you really should 
have visibility across all those

296
00:15:04,000 --> 00:15:06,500
things but the level of 
controlled how tightly you 

297
00:15:06,500 --> 00:15:08,700
tighten, those screws can 
definitely buried by the risk 

298
00:15:08,700 --> 00:15:10,700
level. 
The All did I hear you mention 

299
00:15:10,700 --> 00:15:15,200
that on average there was 
something like 450 accounts with

300
00:15:15,200 --> 00:15:18,300
access to a given resource. 
Is that I got that right? 

301
00:15:18,400 --> 00:15:20,300
You did yeah it was a it's a 
shocker. 

302
00:15:20,300 --> 00:15:23,400
Every time we show this data in 
these Enterprises during our 

303
00:15:23,400 --> 00:15:25,700
proof of Concepts. 
It's like I said, it's always an

304
00:15:25,700 --> 00:15:28,500
order of magnitude greater than 
what they they estimated ahead 

305
00:15:28,500 --> 00:15:30,300
of time. 
Is that it, you know, I would 

306
00:15:30,300 --> 00:15:31,800
assume well, maybe I shouldn't 
assume. 

307
00:15:31,800 --> 00:15:35,200
This is what we got here is, is 
that direct access? 

308
00:15:35,200 --> 00:15:38,700
Is that a combination of direct?
Plus nested groups, nested 

309
00:15:38,700 --> 00:15:40,300
accounts things. 
Like that. 

310
00:15:40,700 --> 00:15:46,000
Do you see any, you know, I 
guess frequent offenders, you 

311
00:15:46,000 --> 00:15:49,700
know, on that list you see more,
you know, it's sequel databases 

312
00:15:49,700 --> 00:15:52,200
at typically have the problem 
versus, you know, active 

313
00:15:52,200 --> 00:15:55,900
directory, or maybe it's even 
something in the cloud, right? 

314
00:15:55,900 --> 00:16:00,600
Maybe it's AWS, or Azure, or 
Google Cloud platform that has 

315
00:16:01,100 --> 00:16:03,300
different types of risks. 
Can you talk a little about 

316
00:16:03,300 --> 00:16:05,200
where you see those risk coming 
in? 

317
00:16:05,200 --> 00:16:08,400
Just from the sheer volume. 
And if there are any crime 

318
00:16:08,400 --> 00:16:11,400
offenders or prime, And it's 
that for a prioritization 

319
00:16:11,400 --> 00:16:13,800
standpoint a risk standpoint, 
you typically see. 

320
00:16:13,800 --> 00:16:17,400
Yeah, we know that usually AWS 
is a mess, right? 

321
00:16:17,400 --> 00:16:20,900
There's issues are or maybe it's
sequel or, you know, I'm praying

322
00:16:20,900 --> 00:16:22,600
a d or whatever it may be. 
Yeah, it's in. 

323
00:16:22,600 --> 00:16:25,200
There is 3. 
Mm, three items on my FBI, Most 

324
00:16:25,200 --> 00:16:26,900
Wanted list or my Pam, most 
wanted list. 

325
00:16:26,900 --> 00:16:30,100
I guess the, the first one is 
local accounts, and this is the 

326
00:16:30,100 --> 00:16:32,300
thing that people forget about 
because everyone's obsessed with

327
00:16:32,300 --> 00:16:34,300
her directories like, you know, 
whatever they're using, as our 

328
00:16:34,300 --> 00:16:37,100
director, it's like all this is 
gives me visibility and all the 

329
00:16:37,100 --> 00:16:39,400
identities, right? 
Well that's actually not true. 

330
00:16:39,500 --> 00:16:42,900
Because every computer has at 
least one local identity on it. 

331
00:16:43,000 --> 00:16:45,900
And those often get forgotten 
about, but the hackers don't 

332
00:16:45,900 --> 00:16:47,800
forget about them. 
Like they love penetrating, 

333
00:16:47,800 --> 00:16:51,400
those, especially if there's a 
GPO or other policy that setting

334
00:16:51,400 --> 00:16:54,200
the same password for all those 
local accounts on all those 

335
00:16:54,200 --> 00:16:57,900
endpoints and that is a sin of 
our past that continues to this 

336
00:16:57,900 --> 00:16:59,700
day, even in large 
organizations. 

337
00:16:59,700 --> 00:17:02,500
And so, those local accounts 
that the directory focused 

338
00:17:02,500 --> 00:17:05,900
people, forget about that, sort 
of number one, on my Pam, most 

339
00:17:05,900 --> 00:17:09,400
wanted list, I think, number two
on my Pam, most wanted list is 

340
00:17:09,500 --> 00:17:13,099
That's deeply nested, active 
directory groups, and it's it, 

341
00:17:13,300 --> 00:17:16,400
it's never been a good practice.
But it's a thing that just came 

342
00:17:16,400 --> 00:17:20,400
out of necessity in a lot of 
cases, but it's often not clear 

343
00:17:20,400 --> 00:17:25,000
to the IT Help Desk person or 
the identity group or whatever, 

344
00:17:25,000 --> 00:17:28,600
whoever's got the ticket says, 
hey, let's add Jeff's account to

345
00:17:28,700 --> 00:17:31,800
group XYZ. 
It's not clear to them that by 

346
00:17:31,800 --> 00:17:34,800
adding Jeff's account to group 
XYZ, what level of privileged 

347
00:17:34,800 --> 00:17:37,300
access that ends up conferring 
because group XYZ probably 

348
00:17:37,300 --> 00:17:39,300
doesn't have a naming convention
that makes any sense. 

349
00:17:39,500 --> 00:17:42,500
With outdated or was a reorg, 
four years ago and this group 

350
00:17:42,500 --> 00:17:46,800
member got renamed. 
And so the knowledge sort of 

351
00:17:46,800 --> 00:17:50,100
corporate knowledge about what 
amount of college access, that 

352
00:17:50,100 --> 00:17:53,700
nested group actually confers 
because the Lost very easily and

353
00:17:54,000 --> 00:17:56,900
without some sort of monitoring 
tool to be able to tell you what

354
00:17:56,900 --> 00:17:59,900
that is, it's very difficult to 
discover this on your own. 

355
00:18:01,300 --> 00:18:03,800
Yeah, and I think number three 
on my Pam most wanted list is 

356
00:18:03,800 --> 00:18:04,900
what you described. 
Aw. 

357
00:18:04,900 --> 00:18:08,900
Is this sort of the emerging 
victim, the land I would say is 

358
00:18:08,900 --> 00:18:12,900
aw I am in the similar control 
planes for the other eye as 

359
00:18:12,900 --> 00:18:15,700
providers. 
They are amazing, bits of 

360
00:18:15,700 --> 00:18:18,300
Technology, right? 
Like this is the kind of thing 

361
00:18:18,300 --> 00:18:21,500
that when all of us were, you 
know, five ten years ago as 

362
00:18:21,700 --> 00:18:25,000
creating role definitions and 
attribute-based controls and all

363
00:18:25,000 --> 00:18:26,600
that kind of stuff. 
Like this is what we wanted. 

364
00:18:26,600 --> 00:18:29,600
Like, we wanted to this level of
fine granular control within the

365
00:18:29,600 --> 00:18:31,500
Enterprise and now we actually 
have it right? 

366
00:18:31,500 --> 00:18:34,500
Like he'd only do us gives us, 
you know, literally thousands of

367
00:18:34,500 --> 00:18:37,600
possible entitlements. 
If we can assign to any any 

368
00:18:37,600 --> 00:18:42,100
computer in a user in a Virtual 
identity, whatever the problem 

369
00:18:42,100 --> 00:18:47,300
is that without the right tools,
the temptation to just give the 

370
00:18:47,400 --> 00:18:49,400
computer or the network or the 
user. 

371
00:18:49,400 --> 00:18:52,900
All the access is super tempting
because it went from a problem 

372
00:18:52,900 --> 00:18:55,700
of all I'll sign them a lot of 
access or no access to now it's 

373
00:18:55,700 --> 00:18:58,000
like well this is super 
overwhelming these thousands of 

374
00:18:58,000 --> 00:19:01,400
entitlements and so the default 
definition is just to give them 

375
00:19:01,600 --> 00:19:03,100
a lot more entitlements that 
they need. 

376
00:19:03,100 --> 00:19:05,800
So I actually think we've 
unfortunately moved further away

377
00:19:05,800 --> 00:19:08,200
from the principle of these 
privileged, thanks to the 

378
00:19:08,200 --> 00:19:11,200
granularity of these Panels even
though it's exactly what we 

379
00:19:11,208 --> 00:19:13,400
asked for. 
So soap, I feel like you've got 

380
00:19:13,400 --> 00:19:16,400
a Blog article there and your 
your Pam. 

381
00:19:16,400 --> 00:19:18,600
Most wanted list. 
I probably should write one. 

382
00:19:18,600 --> 00:19:22,400
Yeah, you really should. 
And, you know, I thought it was 

383
00:19:22,400 --> 00:19:26,800
interesting how you give the 
shout out to project manager? 

384
00:19:27,200 --> 00:19:30,900
Because I feel like a lot of 
organizations you know, 

385
00:19:31,200 --> 00:19:34,600
prioritize privileged access 
management how they will but 

386
00:19:34,700 --> 00:19:39,200
it's not prioritize high enough.
It's the project manager who has

387
00:19:39,200 --> 00:19:42,800
to To try to run a Grassroots 
effort to get people to 

388
00:19:43,200 --> 00:19:46,300
willingly participate, rather 
than being able to drop the 

389
00:19:46,300 --> 00:19:49,000
hammer from on high. 
I think that's a big part of it.

390
00:19:49,000 --> 00:19:51,000
Right. 
We've worked with organizations 

391
00:19:51,000 --> 00:19:55,200
where, you know, almost from a 
from a risk and security 

392
00:19:55,200 --> 00:19:59,200
standpoint privileged access 
Management's almost always jumps

393
00:19:59,200 --> 00:20:03,400
out as like the top priority. 
But maybe it's, you know, the 

394
00:20:03,400 --> 00:20:05,500
first time that the 
organizations really thought 

395
00:20:05,500 --> 00:20:08,200
about it others. 
They know that that's a glaring 

396
00:20:08,200 --> 00:20:11,200
Gap, especially Like large 
organizations who have 

397
00:20:11,200 --> 00:20:15,800
outsourced data center Services.
A lot of times they realize that

398
00:20:15,808 --> 00:20:18,200
they don't have their arms 
around who's accessing their 

399
00:20:18,200 --> 00:20:20,900
most critical resources, and 
they've got to. 

400
00:20:20,900 --> 00:20:23,500
And obviously, if an 
organization is dealt with any 

401
00:20:23,500 --> 00:20:29,000
kind of a breach that, you know,
came as a result of an Insider 

402
00:20:29,000 --> 00:20:32,800
with with privileged access, 
obviously things rise to the 

403
00:20:32,800 --> 00:20:35,200
top. 
But one thing I want to do is 

404
00:20:35,200 --> 00:20:39,200
use this to kind of transition 
topics, use, one of the things I

405
00:20:39,400 --> 00:20:45,400
Really feel like is driving the 
realization of the importance of

406
00:20:45,400 --> 00:20:52,700
privileged access is the Advent 
or the age of the cloud, you 

407
00:20:52,708 --> 00:20:59,100
know, AWS devops. 
You know all these new forces 

408
00:20:59,100 --> 00:21:03,000
that are entering the Enterprise
had been here for a while for 

409
00:21:03,000 --> 00:21:06,400
many organizations or really 
picking up a head of steam and 

410
00:21:06,400 --> 00:21:10,000
others. 
But realizing that These are new

411
00:21:10,000 --> 00:21:11,800
technologies. 
They need to be dealt with in a 

412
00:21:11,808 --> 00:21:16,400
new way and they present new 
privileged access challenges and

413
00:21:16,400 --> 00:21:20,200
organizations are realizing that
they need to get their arms 

414
00:21:20,200 --> 00:21:21,600
around. 
That they may be needed 

415
00:21:21,600 --> 00:21:25,100
technology. 
So I wanted to throw that topic 

416
00:21:25,100 --> 00:21:27,800
at you broadly. 
You know what are some of the 

417
00:21:27,800 --> 00:21:32,700
things that you're seeing with 
the age of AWS age of devops to 

418
00:21:32,700 --> 00:21:34,400
how it affects privileged 
access? 

419
00:21:34,600 --> 00:21:36,400
I think I've seen some good 
behaviors. 

420
00:21:36,400 --> 00:21:38,100
I've seen some bad behaviors, 
right? 

421
00:21:38,200 --> 00:21:41,700
So I think last week when you 
had a slot on, he talked about 

422
00:21:41,700 --> 00:21:44,400
having a strong identity, you 
know, up store whole cyber 

423
00:21:44,400 --> 00:21:49,400
security game and that's as true
10 years ago as it is today and 

424
00:21:49,400 --> 00:21:53,000
especially in the cloud world 
where if you can have, if you 

425
00:21:53,000 --> 00:21:55,800
can maintain a really tight 
control over the identities that

426
00:21:55,800 --> 00:21:59,900
get put into your Cloud platform
control plane, then that's a 

427
00:21:59,900 --> 00:22:02,200
great place to start because 
often that gets out of control 

428
00:22:02,200 --> 00:22:03,900
pretty quick, right? 
Especially when you've got 

429
00:22:03,900 --> 00:22:07,200
devops Engineers that need 
access right now in other 

430
00:22:07,200 --> 00:22:09,200
things, especially things like 
Shadow. 

431
00:22:09,200 --> 00:22:11,700
I You've got organizations 
outside of the core, it function

432
00:22:11,700 --> 00:22:14,200
that are needing access to 
specific parts of the control 

433
00:22:14,200 --> 00:22:17,000
plane, but the default is to 
give them more access than they 

434
00:22:17,000 --> 00:22:18,600
actually need. 
So I think there's a lot of 

435
00:22:18,608 --> 00:22:22,200
different possible crimes. 
You can commit, when it comes to

436
00:22:23,000 --> 00:22:26,100
managing identity within your 
eye as control planes, but 

437
00:22:26,100 --> 00:22:28,500
getting a really tight control 
over who even has the ability to

438
00:22:28,500 --> 00:22:31,000
log into them is really a great 
first step. 

439
00:22:31,300 --> 00:22:35,500
I think the next thing, the next
layer down in the difficulty and

440
00:22:35,600 --> 00:22:39,000
crimes committed in the age of 
devops and Cloud. 

441
00:22:39,400 --> 00:22:44,300
Is this default thinking that? 
It's too hard to manage the 

442
00:22:44,300 --> 00:22:46,800
individual entitlements on an 
ongoing basis? 

443
00:22:46,800 --> 00:22:49,900
And thus I'll just assign all of
them are all signed large groups

444
00:22:49,900 --> 00:22:53,800
of them and not think about it 
again in that sort of setting us

445
00:22:53,800 --> 00:22:57,300
up for problems down the road 
but it's also setting us up for 

446
00:22:57,300 --> 00:22:59,100
problems in the immediate term 
because if any of those accounts

447
00:22:59,100 --> 00:23:02,100
can Compromise, take an 
attackers know how to use 

448
00:23:02,100 --> 00:23:03,600
compromised. 
Aw was. 

449
00:23:03,600 --> 00:23:07,800
I am control plane access to be 
able to add an additional 

450
00:23:07,800 --> 00:23:11,100
entitlements. 
Users to move laterally within 

451
00:23:11,100 --> 00:23:14,200
the the hybrid Cloud. 
So I think there's some real 

452
00:23:14,200 --> 00:23:16,000
challenges there. 
I think the other thing that 

453
00:23:16,000 --> 00:23:18,700
we're setting ourselves up to 
repeat is all the sins of deeply

454
00:23:18,700 --> 00:23:22,300
nested active directory groups. 
So just because active directory

455
00:23:22,300 --> 00:23:24,600
groups were on my pan, Most 
Wanted look deeply nested, 

456
00:23:24,600 --> 00:23:26,900
active directory, groups, run my
Pam, most wanted list. 

457
00:23:26,900 --> 00:23:29,700
I think we're seeing some bad 
behavior started to emerge even 

458
00:23:29,700 --> 00:23:33,200
in the eye as control planes 
where without necessarily. 

459
00:23:33,300 --> 00:23:37,000
Exactly nesting them, you're 
creating sort of lots of 

460
00:23:37,000 --> 00:23:40,700
different entitlement groups 
that Tie back to maybe one 

461
00:23:40,700 --> 00:23:43,600
person or one account and then 
it becomes difficult to manage, 

462
00:23:43,600 --> 00:23:45,800
it will become difficult to 
manage those in a few years. 

463
00:23:45,800 --> 00:23:48,100
And so, I think that, 
unfortunately, we're setting 

464
00:23:48,100 --> 00:23:50,500
ourselves up to repeat some of 
the same problems that we live 

465
00:23:50,500 --> 00:23:52,900
through, in the days of from 
active directory. 

466
00:23:53,100 --> 00:23:56,200
I know we've been talking a lot 
about how, what a mess AWS and 

467
00:23:56,200 --> 00:23:58,800
other kind of Club. 
We're getting wwiser, just use 

468
00:23:58,800 --> 00:24:01,400
an example, right? 
But AWS Azure and the I am 

469
00:24:01,400 --> 00:24:04,000
controls there and I kind of 
liken it to sometimes. 

470
00:24:04,000 --> 00:24:06,400
You don't know where the string 
leads, it's just start to pull 

471
00:24:06,400 --> 00:24:09,200
the permissions and figure out 
what's going on there. 

472
00:24:09,700 --> 00:24:12,000
And I think a lot of times, a 
lot of these Cloud 

473
00:24:12,000 --> 00:24:16,900
infrastructures were not really 
designed with, you know, proper.

474
00:24:16,900 --> 00:24:19,000
I am governance to start with 
that. 

475
00:24:19,000 --> 00:24:22,000
Usually a tactical thing, some 
group went off and said, hey, 

476
00:24:22,000 --> 00:24:24,400
you know what, we need to stand 
up, you know, whatever platform 

477
00:24:24,400 --> 00:24:27,200
for whatever reason, and it 
wasn't really part of the scope 

478
00:24:27,200 --> 00:24:30,300
of a security program, or it was
brought in after the fact and 

479
00:24:30,800 --> 00:24:32,700
clean up. 
Never took place or anything 

480
00:24:32,700 --> 00:24:35,300
like that. 
I'm curious that based on, you 

481
00:24:35,300 --> 00:24:39,400
know, what you've seen in your 
travels, you know, it does that 

482
00:24:39,500 --> 00:24:43,300
At tactical thinking resonate 
with what you've seen or do you 

483
00:24:43,300 --> 00:24:46,400
see other reasons why? 
You know it's been such a 

484
00:24:46,400 --> 00:24:50,500
challenge to take whatever one 
said that they wanted right with

485
00:24:50,500 --> 00:24:53,700
these granular permissions and 
really didn't do a good job, 

486
00:24:53,700 --> 00:24:58,000
maybe of setting it up initially
because it wasn't a strategic 

487
00:24:58,100 --> 00:25:01,000
approach to managing the 
entitlements in those areas 

488
00:25:01,000 --> 00:25:03,800
versus again, just taking more 
of tactical or you know, 

489
00:25:03,800 --> 00:25:06,000
project-based approach. 
Well, I'll do you one further. 

490
00:25:06,000 --> 00:25:08,000
Let's, let's first, let's 
presume that. 

491
00:25:08,000 --> 00:25:11,400
The organization had the 
Foresight to do a really strong 

492
00:25:11,400 --> 00:25:14,900
strategic stand up of their, I 
am control panel for AWS or 

493
00:25:14,900 --> 00:25:16,400
whatever the equivalent was for,
whatever. 

494
00:25:16,400 --> 00:25:19,000
I as they're using, let's say 
that they spent six months 

495
00:25:19,000 --> 00:25:21,200
planning it out, and they had a 
perfectly aligned. 

496
00:25:21,200 --> 00:25:23,200
They created the all the right 
roles and they signed All the 

497
00:25:23,200 --> 00:25:25,400
Right entitlements to the right 
roles, the right rules, the 

498
00:25:25,400 --> 00:25:29,400
right users Etc, and then 
there's a reorg or then there's 

499
00:25:29,400 --> 00:25:32,400
a corporate MMA or then, you 
know, they sell off a division 

500
00:25:32,400 --> 00:25:35,500
or then they decide to switch. 
I as providers like, there's so 

501
00:25:35,500 --> 00:25:39,700
many line of business events 
that can just totally upped 

502
00:25:39,700 --> 00:25:43,700
these carefully laid plans that 
I don't need teams make, I have 

503
00:25:43,700 --> 00:25:45,400
so much empathy, right? 
Because I've lived through this 

504
00:25:45,400 --> 00:25:48,800
myself working in the Biotech 
Industry for more than a decade.

505
00:25:48,800 --> 00:25:52,000
You know, Biotech Industry loves
nothing more than Ma, and this 

506
00:25:52,000 --> 00:25:54,600
happened to us so many times 
when psycho, we've got the 

507
00:25:54,600 --> 00:25:56,500
perfect thing. 
And then, oh no, it's disrupted 

508
00:25:56,500 --> 00:26:00,200
by my life, right by the 
corporate events or the business

509
00:26:00,200 --> 00:26:02,500
events are happening. 
So I think there's a lot of 

510
00:26:02,508 --> 00:26:04,700
different things that can 
disrupt that I think that if I 

511
00:26:04,700 --> 00:26:07,200
want to jump into solution 
instead of just, you know, 

512
00:26:07,200 --> 00:26:10,200
admiring the problem, I think 
the solution Has to really be 

513
00:26:10,200 --> 00:26:12,300
agile and how you think about 
these things, right? 

514
00:26:12,300 --> 00:26:14,900
And just expect that there's 
going to be some disruption down

515
00:26:14,900 --> 00:26:17,400
the road. 
And so as I say this as an IT 

516
00:26:17,400 --> 00:26:20,100
project, managers loves nothing 
more than the triple constraint 

517
00:26:20,100 --> 00:26:23,600
finishing projects Etc. 
But sort of plan that your 

518
00:26:23,600 --> 00:26:25,800
project is going to take longer 
than you, thought it was going 

519
00:26:25,800 --> 00:26:29,000
to and you'll probably end up 
repeating that project at some 

520
00:26:29,000 --> 00:26:30,100
point in the future. 
Right? 

521
00:26:30,100 --> 00:26:32,700
And so make sure you leave 
behind the assets and the 

522
00:26:32,700 --> 00:26:34,700
information in the 
decision-making and all the 

523
00:26:34,700 --> 00:26:38,300
other things that you use during
this project to make it easier 

524
00:26:38,300 --> 00:26:40,800
to execute the next. 
Time to do the next cleanup or 

525
00:26:40,800 --> 00:26:44,100
the next part of the m&a 
activity or whatever it is to go

526
00:26:44,100 --> 00:26:47,300
back. 
And revisit in this case, the I 

527
00:26:47,300 --> 00:26:49,200
am control plan but it could be 
some other part of that any 

528
00:26:49,200 --> 00:26:51,600
ecosystem as well. 
I think it's great advice, you 

529
00:26:51,600 --> 00:26:53,200
know, hindsight's always 20/20, 
right? 

530
00:26:53,200 --> 00:26:55,400
You're looking back and should 
have should have would have, 

531
00:26:55,400 --> 00:26:57,700
could have write all the things 
that could have impacted that. 

532
00:26:57,700 --> 00:27:01,900
But if you leave those artifacts
behind, you can kind of justify 

533
00:27:01,900 --> 00:27:04,700
at least the thinking of the 
time and the great thing about, 

534
00:27:04,700 --> 00:27:06,800
you know, the mind is that it 
can change, right? 

535
00:27:06,800 --> 00:27:10,600
You don't have to be stuck in 
the same decision for It is okay

536
00:27:10,600 --> 00:27:14,300
to get smarter right as your 
Viewpoint in the world and the 

537
00:27:14,308 --> 00:27:16,000
capabilities, you know, around 
it. 

538
00:27:16,100 --> 00:27:18,900
Of also I think that's a really 
great point. 

539
00:27:19,500 --> 00:27:23,100
I, uh, you know, I think also 
from, you know, the strategy of 

540
00:27:23,100 --> 00:27:29,200
managing I am as a whole there 
is sometimes competing 

541
00:27:29,200 --> 00:27:34,100
priorities when it comes to 
who's responsible for what maybe

542
00:27:34,100 --> 00:27:38,000
infosec is responsible for kind 
of, I am at, you know, at a top 

543
00:27:38,000 --> 00:27:41,000
level but they made. 
Legate privileged access 

544
00:27:41,000 --> 00:27:43,300
management to the server team, 
right? 

545
00:27:43,300 --> 00:27:45,300
Or the it infrastructure team or
whatever, it's called with any 

546
00:27:45,300 --> 00:27:50,200
organization because they're the
ones closest to, you know, those

547
00:27:50,200 --> 00:27:54,500
resources, those sorts of things
from your Viewpoint, who do you 

548
00:27:54,500 --> 00:27:57,900
think should own Pam? 
Is it what? 

549
00:27:57,900 --> 00:28:02,000
I kind of described, is it a 
hybrid model in and understand, 

550
00:28:02,000 --> 00:28:04,200
right? 
We know that no one, no one size

551
00:28:04,200 --> 00:28:04,700
fits. 
All right. 

552
00:28:04,700 --> 00:28:06,200
It's going to be different every
organization. 

553
00:28:06,200 --> 00:28:09,100
But is there something that's 
jumped out at you as maybe 

554
00:28:09,100 --> 00:28:10,800
something? 
That people listening to take 

555
00:28:10,800 --> 00:28:14,200
into consideration when we're 
thinking about, where does Pam 

556
00:28:14,200 --> 00:28:16,100
fit within my organization? 
Yeah. 

557
00:28:16,100 --> 00:28:18,400
And to be honest, I have a bit 
of a contrarian view on this 

558
00:28:18,400 --> 00:28:19,600
one. 
So if you're living for 

559
00:28:19,600 --> 00:28:20,800
listening, this buckle up, 
right? 

560
00:28:20,800 --> 00:28:24,000
Because we're about to go on a 
wild ride and that contrarian 

561
00:28:24,000 --> 00:28:25,400
views, actually, it doesn't 
matter. 

562
00:28:25,700 --> 00:28:28,100
It actually doesn't matter who 
owns the responsibility for 

563
00:28:28,100 --> 00:28:29,700
public access. 
It could be daichi operations 

564
00:28:29,700 --> 00:28:31,100
team. 
It could be the identity team. 

565
00:28:31,100 --> 00:28:34,100
It could be the info 16 info 
SEC, team broadly. 

566
00:28:34,400 --> 00:28:38,400
What actually matters is how you
measure the success of the Pam 

567
00:28:38,400 --> 00:28:41,900
function. 
And for me, if I was, you know, 

568
00:28:41,900 --> 00:28:43,800
C. 
So for a day and I had a 

569
00:28:43,800 --> 00:28:46,200
dashboard at operational 
dashboard, and I was looking at 

570
00:28:46,200 --> 00:28:48,700
the road that said, privileged 
access management, it would be 

571
00:28:48,700 --> 00:28:51,600
two measures one would be how 
much standing privileges are in 

572
00:28:51,600 --> 00:28:53,500
the environment. 
How many persistent privileged 

573
00:28:53,500 --> 00:28:56,200
accounts, how many accounts with
persistent Village access are 

574
00:28:56,200 --> 00:28:59,300
there and the second one would 
be, how often are just in time, 

575
00:28:59,300 --> 00:29:01,400
entitlements used. 
Then those were the two measures

576
00:29:01,400 --> 00:29:04,600
that matter the most to me if I 
was visiting that shoes in the 

577
00:29:04,600 --> 00:29:06,900
shoes of the sea. 
So whoever ultimately has 

578
00:29:06,900 --> 00:29:09,600
responsibility for the 
information security or The 

579
00:29:09,600 --> 00:29:12,400
organization and then as far as 
which organization actually 

580
00:29:12,400 --> 00:29:16,000
runs, the the tooling for that 
and provides that data and you 

581
00:29:16,000 --> 00:29:21,200
know, trains users and goes 
after scofflaws it that sort of 

582
00:29:21,200 --> 00:29:23,800
matters a lot less to me. 
Honestly, I feel the same way, 

583
00:29:24,000 --> 00:29:26,400
you know, as long as somebody 
owns it, I feel like that's kind

584
00:29:26,400 --> 00:29:28,700
of the answer that I look for. 
I think you and I have had a 

585
00:29:28,708 --> 00:29:31,500
conversation about this in the 
past on different episodes and 

586
00:29:31,800 --> 00:29:34,500
just in our normal day jobs is, 
you know who owns identity 

587
00:29:34,500 --> 00:29:37,000
access management at the end, it
doesn't matter as long as 

588
00:29:37,000 --> 00:29:39,900
someone owns it. 
And you know, there is Of like, 

589
00:29:40,100 --> 00:29:42,300
you know, if you think about 
from a racy perspective, right? 

590
00:29:42,300 --> 00:29:44,500
Who is the, a, who is 
accountable for it? 

591
00:29:44,500 --> 00:29:47,300
And I kind of feel like, it's 
like Highlander there, can only 

592
00:29:47,300 --> 00:29:48,700
be one, right? 
That's one. 

593
00:29:49,200 --> 00:29:52,700
Someone has to be able to make 
the decision, break the Log Jam,

594
00:29:52,700 --> 00:29:55,700
take ownership, you know, Falls 
to them and, you know, whatever 

595
00:29:55,700 --> 00:29:57,300
it looks like and as an 
organization. 

596
00:29:57,300 --> 00:30:00,800
But as long as someone owns it, 
I don't, you know, I don't think

597
00:30:00,800 --> 00:30:03,700
it really matters you talked a 
little bit about, you know, 

598
00:30:03,700 --> 00:30:07,000
being see. 
So for a day and measuring Pam, 

599
00:30:07,000 --> 00:30:09,900
and you mentioned some things 
that were kind of based on You 

600
00:30:09,900 --> 00:30:13,700
know, indicators of risk, may be
associated with number of 

601
00:30:13,700 --> 00:30:15,600
accounts approvals entitlements.
Those are the things. 

602
00:30:16,300 --> 00:30:18,700
What are some other methods and 
and you know, maybe I'm throwing

603
00:30:18,700 --> 00:30:20,500
on, is by here. 
But how else would you measure 

604
00:30:20,500 --> 00:30:23,400
success for privileged access 
management beyond that? 

605
00:30:23,400 --> 00:30:26,900
If I'm if I'm a practitioner and
I'm, you know, thinking about 

606
00:30:26,900 --> 00:30:31,000
putting in a Pam tool, you know,
what are ways that I can kind of

607
00:30:31,000 --> 00:30:33,900
justify, not only the tool 
itself, but the reduction of 

608
00:30:33,900 --> 00:30:37,000
risk the organization that 
people can think about. 

609
00:30:37,000 --> 00:30:39,100
Yeah spoken. 
Like a guy who says the time is 

610
00:30:39,100 --> 00:30:41,600
7 23, right? 
So you and I are cut from the 

611
00:30:41,608 --> 00:30:44,800
same cloth, my friend numbers, 
don't lie unless you want them 

612
00:30:44,800 --> 00:30:46,600
to. 
We are. 

613
00:30:46,600 --> 00:30:49,800
We're both data-driven decision 
makers, I suspect and I think 

614
00:30:49,800 --> 00:30:53,300
that, you know, a good Pam 
effort, whether it's a project 

615
00:30:53,300 --> 00:30:56,600
or an ongoing function is run 
the same way it's driven off of 

616
00:30:56,600 --> 00:30:58,500
data. 
So the two data measures, I just

617
00:30:58,500 --> 00:31:01,500
mentioned would be for me if I 
had to pick two k pi as those 

618
00:31:01,500 --> 00:31:03,200
would be that right? 
How much persistent privilege 

619
00:31:03,200 --> 00:31:05,300
accesses are in the environment 
that number should be going 

620
00:31:05,300 --> 00:31:06,400
down? 
That number should be trending 

621
00:31:06,400 --> 00:31:09,400
downward and how often are just 
in time. 

622
00:31:09,600 --> 00:31:10,800
Privileged access. 
Entitlements. 

623
00:31:10,800 --> 00:31:13,000
Utilized in that number should 
be out or flatter trending 

624
00:31:13,000 --> 00:31:15,400
upward based on the 
organization's situation. 

625
00:31:15,900 --> 00:31:18,400
I think beyond that you can 
certainly get into other 

626
00:31:18,400 --> 00:31:22,500
measures like how frequently are
n points assessed for how much 

627
00:31:22,500 --> 00:31:25,300
Public Access they have? 
And then in an organization that

628
00:31:25,300 --> 00:31:28,500
has I would say a distributed it
function it could call it Shadow

629
00:31:28,500 --> 00:31:30,300
it or call it you know 
Department a lie to. 

630
00:31:30,300 --> 00:31:33,600
You can call it whatever how 
well integrated are those 

631
00:31:33,600 --> 00:31:36,800
sources of privileged access 
integrated back into whatever, 

632
00:31:36,800 --> 00:31:40,200
the core Pam function is with 
us, run by it or Someone else. 

633
00:31:41,000 --> 00:31:44,900
How how cohesive a picture 
across all the different 

634
00:31:44,900 --> 00:31:47,800
Departments of the privileged 
access management is available 

635
00:31:47,800 --> 00:31:50,200
within the organization would be
another critical measure. 

636
00:31:50,900 --> 00:31:54,700
I think another one is how the 
Pam project or solution or 

637
00:31:55,200 --> 00:31:58,400
service is evolving over time? 
I think this is one of the 

638
00:31:58,400 --> 00:32:01,100
things that really gets us 
really bites us. 

639
00:32:01,200 --> 00:32:04,200
Is that we don't think about the
evolution of the Pam technology.

640
00:32:04,200 --> 00:32:07,800
And so, when organization 
started to do hybrid cloud 

641
00:32:07,800 --> 00:32:10,600
rollouts, like the Pam, 
Solutions at the time just 

642
00:32:10,600 --> 00:32:13,600
didn't keep up with that. 
I did just weren't ready and so 

643
00:32:13,600 --> 00:32:16,300
they fell behind right? 
And so that's one of the reasons

644
00:32:16,300 --> 00:32:19,500
why I think a lot of these ideas
deployments in large companies, 

645
00:32:19,500 --> 00:32:23,000
still have a lot of unmanaged 
Public Access because the 

646
00:32:23,000 --> 00:32:26,200
tooling wasn't available when 
the organization started it, and

647
00:32:26,200 --> 00:32:29,000
they never went back to update 
the tooling or apply it to these

648
00:32:29,000 --> 00:32:31,300
new sources. 
So thinking about what is, what 

649
00:32:31,300 --> 00:32:34,600
is my Pam service look like a 
year from now, two years from 

650
00:32:34,600 --> 00:32:36,300
now? 
Five years from now is another 

651
00:32:36,300 --> 00:32:38,500
key measure and it can't 
necessarily put that into Data 

652
00:32:38,500 --> 00:32:40,400
but it's a critical. 
Thing to be thinking about and 

653
00:32:40,400 --> 00:32:44,900
planning for ahead of time. 
I'm glad that Jeff joined in and

654
00:32:44,900 --> 00:32:48,000
agreed because I'm going to take
the contrarian View and I don't 

655
00:32:48,000 --> 00:32:50,100
want to be arguing with you, 
Paul. 

656
00:32:50,100 --> 00:32:53,200
I'd rather argue with you and 
Jeff now, but the point that I 

657
00:32:53,200 --> 00:32:59,300
was going to make is that I do 
think where Pam sits does 

658
00:32:59,300 --> 00:33:01,500
matter. 
And I say that from the 

659
00:33:01,500 --> 00:33:06,300
perspective that when I've seen 
Pam project, struggle or fail, 

660
00:33:06,600 --> 00:33:11,100
it's because of resistance from 
the end user, The users of that 

661
00:33:11,100 --> 00:33:12,900
system, you can come up with 
reasons. 

662
00:33:12,900 --> 00:33:17,400
It takes me longer to do my job.
What if, what, if what, if, what

663
00:33:17,400 --> 00:33:21,300
if the Pam servers down and, you
know, all these reasons why I 

664
00:33:21,300 --> 00:33:24,200
might not be able to save the 
world? 

665
00:33:24,300 --> 00:33:26,700
Even though I have my Cape, 
you're putting this piece of 

666
00:33:26,700 --> 00:33:29,100
technology in front of me. 
That's a piece of junk. 

667
00:33:29,500 --> 00:33:33,400
So, how do you flip that script?
How do you get those folks to be

668
00:33:33,400 --> 00:33:35,900
on board with it? 
Why don't you put them in charge

669
00:33:35,900 --> 00:33:37,400
of it? 
They run it. 

670
00:33:37,400 --> 00:33:42,900
And then you say, well, you 
know, Oh, is that kind of not 

671
00:33:43,500 --> 00:33:46,200
fulfilling our duty? 
Well, I think what you need on 

672
00:33:46,200 --> 00:33:50,300
top of handing, over the Pam 
system, to the users of the Pam 

673
00:33:50,300 --> 00:33:51,800
system. 
In other words, the system 

674
00:33:51,800 --> 00:33:54,800
administrators is you need a 
checks and balances. 

675
00:33:54,800 --> 00:33:58,100
So you need to have some kind of
oversight and administrative 

676
00:33:58,100 --> 00:34:01,400
capabilities, whatever that 
balances, so that you have a 

677
00:34:01,400 --> 00:34:05,100
checks and balance, but that 
those users of the system are 

678
00:34:05,108 --> 00:34:09,300
not quote, unquote 
disenfranchised or you know that

679
00:34:09,500 --> 00:34:14,900
They feel like their ability to 
perform their job function is 

680
00:34:15,100 --> 00:34:19,900
being jeopardized. 
So that's, that's my two cents 

681
00:34:19,900 --> 00:34:22,500
on it. 
Is that I want to see those end 

682
00:34:22,500 --> 00:34:24,900
users on that system. 
Well, I think we're actually in 

683
00:34:24,900 --> 00:34:28,000
violent agreement on this point.
In the measures, I mentioned are

684
00:34:28,000 --> 00:34:30,199
ways of measuring. 
Whether the onions are our end 

685
00:34:30,199 --> 00:34:31,800
users are actually using the 
system. 

686
00:34:31,800 --> 00:34:33,400
Right? 
Because I think, one of the 

687
00:34:33,400 --> 00:34:36,500
other things, one of the other 
skeletons in the closet of 

688
00:34:36,600 --> 00:34:39,300
society folks, is that these Pam
Solutions were often rolled out.

689
00:34:39,400 --> 00:34:41,699
This password Vault Solutions 
Rock and rolled out and then 

690
00:34:41,699 --> 00:34:44,699
bypassed, right? 
So some really smart sysadmin 

691
00:34:44,699 --> 00:34:47,800
would just go up and go and set 
check out the account right, or 

692
00:34:47,808 --> 00:34:49,900
whatever. 
And then create themselves some 

693
00:34:49,900 --> 00:34:52,300
local accounts on the endpoints,
and they would just use those 

694
00:34:52,300 --> 00:34:54,300
local accounts, not have to 
worry about the password Vault, 

695
00:34:54,300 --> 00:34:56,699
any longer. 
So I think that the measures I 

696
00:34:56,699 --> 00:35:00,700
mentioned are ways to detect if 
and users are bypassing the Pam 

697
00:35:00,700 --> 00:35:03,200
tool. 
So that adjustments can be made 

698
00:35:03,200 --> 00:35:05,600
in the way that it works or the 
training that's provided or the 

699
00:35:05,600 --> 00:35:07,900
value is provided to the end 
user so that they actually 

700
00:35:08,100 --> 00:35:10,900
adhere to the Pam. 
Practices of the organization. 

701
00:35:11,400 --> 00:35:12,600
I think. 
The other thing to say is that 

702
00:35:12,600 --> 00:35:15,800
you're absolutely right, these 
Pam, projects are historically, 

703
00:35:15,800 --> 00:35:18,600
have been very hard and they 
just didn't get done. 

704
00:35:18,600 --> 00:35:20,600
If they didn't have the right 
level of executive support, 

705
00:35:20,600 --> 00:35:22,100
which I think, is the point 
you're trying to make is like, 

706
00:35:22,100 --> 00:35:25,200
if you don't have the backing of
whoever matters in the 

707
00:35:25,200 --> 00:35:27,200
organization, whether it's the 
CIO or the sea. 

708
00:35:27,200 --> 00:35:30,800
So or headed the line of 
business or whatever it is, it's

709
00:35:30,900 --> 00:35:34,100
CTO, whatever it is. 
If you didn't have their backing

710
00:35:34,100 --> 00:35:36,500
then these Pam projects would 
just fail, right? 

711
00:35:36,500 --> 00:35:38,400
Because it would get partially 
deployed and there would be a 

712
00:35:38,400 --> 00:35:41,400
bunch of resistance from new 
users and then the project would

713
00:35:41,400 --> 00:35:43,600
just sort of shut down, right? 
They would just never really get

714
00:35:43,600 --> 00:35:46,200
done on average. 
We see that password mold. 

715
00:35:46,200 --> 00:35:49,400
Technology is only ever get to 
30% deployment 30% of the 

716
00:35:49,400 --> 00:35:51,500
planned deployment because of 
exactly the reasons you 

717
00:35:51,500 --> 00:35:53,900
mentioned. 
And so, I think the solution is 

718
00:35:53,900 --> 00:35:56,200
really twofold, one is the 
increased level of executive 

719
00:35:56,200 --> 00:35:58,200
support, but I think the second 
thing is we need to provide a 

720
00:35:58,207 --> 00:36:02,000
better solution, password Vault 
suck and here. 

721
00:36:02,000 --> 00:36:04,300
I'm standing on my soapbox is a 
founder of a company that 

722
00:36:04,300 --> 00:36:05,600
directly competes with 
basketballs. 

723
00:36:05,600 --> 00:36:08,200
So, you know, grains of grains 
of salt for everyone. 

724
00:36:08,700 --> 00:36:13,000
But Getting away from this idea 
that you have to in introduce 

725
00:36:13,000 --> 00:36:16,300
additional friction in order to 
better manage privileged access.

726
00:36:16,300 --> 00:36:19,500
I think that idea is outdated 
and there are better approaches 

727
00:36:19,900 --> 00:36:23,600
to doing this and that we can 
achieve both better user 

728
00:36:23,600 --> 00:36:26,700
experience and increase secured 
around privileged access at the 

729
00:36:26,700 --> 00:36:29,000
same time. 
Absolutely great points. 

730
00:36:30,000 --> 00:36:35,900
So, Paul were coming up on time 
but I just have to imagine that 

731
00:36:35,900 --> 00:36:39,300
in your role you've come across 
some interesting. 

732
00:36:39,400 --> 00:36:42,100
Ting use cases. 
So, would you mind maybe taking 

733
00:36:42,100 --> 00:36:46,600
us out with one or two of those 
kind of were stories that maybe 

734
00:36:46,600 --> 00:36:49,200
you've gone through and 
hopefully, some of them come to 

735
00:36:49,200 --> 00:36:51,800
a bright and happy ending. 
Yeah. 

736
00:36:52,300 --> 00:36:54,700
Well, there's a longer version 
of this story on our website. 

737
00:36:54,700 --> 00:36:57,200
If anyone wants to hear the 
longer version of this but 

738
00:36:57,700 --> 00:37:00,300
Romanians, first commercial 
customer was Lockheed Martin and

739
00:37:00,300 --> 00:37:03,600
there's, they continue to be a 
public reference customer for 

740
00:37:03,600 --> 00:37:05,400
us. 
Very happy, customer of ours, in

741
00:37:05,500 --> 00:37:08,600
their use case, was really 
around Regulatory Compliance and

742
00:37:08,600 --> 00:37:11,500
it was a random Special kind of 
Regulatory Compliance something 

743
00:37:11,500 --> 00:37:13,900
that they call instrumented 
compliance. 

744
00:37:14,100 --> 00:37:16,900
So Lockheed Martin had been in 
compliance with all the rules 

745
00:37:16,900 --> 00:37:19,600
that they needed to be in around
the federal government for 

746
00:37:19,600 --> 00:37:23,300
forever, but they really didn't 
have the instrumentation to live

747
00:37:23,300 --> 00:37:25,800
instrumentation to show 
themselves to prove to 

748
00:37:25,800 --> 00:37:28,000
themselves that they were 
continuously in compliance, 

749
00:37:28,000 --> 00:37:30,600
right? 
And that's what our technology 

750
00:37:30,600 --> 00:37:32,000
was used for. 
Was to bring about this 

751
00:37:32,000 --> 00:37:34,900
instrument to compliance around 
the specific Regulatory 

752
00:37:34,900 --> 00:37:37,400
Compliance rules around the 
DeForest or defense Federal 

753
00:37:37,400 --> 00:37:40,000
acquisition rules. 
And so that's An interesting one

754
00:37:40,000 --> 00:37:42,000
is to think not just about 
through the lens of Regulatory 

755
00:37:42,000 --> 00:37:44,500
Compliance, but continuously 
enforced and continuously 

756
00:37:44,500 --> 00:37:47,200
insured compliance with 
regulations and there's a bunch 

757
00:37:47,200 --> 00:37:49,600
of them out there that have to 
do with college access, right? 

758
00:37:49,800 --> 00:37:51,600
So that was one, interesting 
one, another one. 

759
00:37:51,600 --> 00:37:53,600
Interesting one is zero trust. 
You guys talked about it on your

760
00:37:53,600 --> 00:37:55,500
show last week. 
Actually, zero trust came up, 

761
00:37:55,500 --> 00:37:57,600
but I'm sure it's come up with 
as many times in the past and 

762
00:37:57,700 --> 00:38:00,300
hopefully we'll come up many 
times in the future and thinking

763
00:38:00,300 --> 00:38:03,400
about how does privileged access
fit into zero trust because I 

764
00:38:03,408 --> 00:38:06,800
think zero trust is often seen 
through the lens of device and 

765
00:38:06,800 --> 00:38:10,500
network security and less often 
through the Identity security, 

766
00:38:10,500 --> 00:38:13,900
in fact, sometimes I see dirt 
rust denoted is zero. 

767
00:38:13,900 --> 00:38:15,300
Trust network. 
Access writers? 

768
00:38:15,300 --> 00:38:17,900
Each DNA. 
And so how do you introduce 

769
00:38:17,900 --> 00:38:22,100
identity Concepts into that and 
I firmly believe that privileged

770
00:38:22,100 --> 00:38:25,700
access is the correct bridge 
between the identity world and 

771
00:38:25,700 --> 00:38:28,500
the device and network-centric 
security world of zero trust 

772
00:38:28,500 --> 00:38:29,700
today. 
I think the privileged access 

773
00:38:29,700 --> 00:38:31,800
makes that bridge work really 
well. 

774
00:38:31,800 --> 00:38:34,500
So much of Concepts around zero 
trust, another really 

775
00:38:34,500 --> 00:38:37,300
interesting use case for us. 
And the last one I'll leave in 

776
00:38:37,300 --> 00:38:39,100
this actually does end in a very
bright story. 

777
00:38:39,100 --> 00:38:41,700
Which Which is incident response
and privileged access 

778
00:38:41,700 --> 00:38:44,100
management, and incident 
response have never been 

779
00:38:44,100 --> 00:38:47,000
considered to be even in the 
same side of the planet. 

780
00:38:47,000 --> 00:38:50,200
Much less adjacent Technologies 
are adjacent approaches. 

781
00:38:50,700 --> 00:38:53,000
And again, there's a talked 
about this on the risky business

782
00:38:53,000 --> 00:38:56,500
podcast, this past week, with 
country of gray, in longer form 

783
00:38:56,500 --> 00:38:58,700
of anyone's interested. 
But the idea that you can 

784
00:38:58,700 --> 00:39:02,200
actually roll out a Pam solution
during an incident response, 

785
00:39:02,200 --> 00:39:04,200
there's some malware that's 
spreading across the 

786
00:39:04,200 --> 00:39:06,500
organization. 
You're watching compromise 

787
00:39:06,500 --> 00:39:09,200
privileged accounts being used 
to spread the malware, you know?

788
00:39:09,400 --> 00:39:10,900
Starkly. 
We've only ever been able to 

789
00:39:10,900 --> 00:39:14,900
bring ETR XTR Technologies to 
bear in those situations. 

790
00:39:14,900 --> 00:39:17,400
We now have about a half dozen 
cases where remediate has 

791
00:39:17,400 --> 00:39:20,600
deployed pen technology over the
course of a weekend to help slow

792
00:39:20,600 --> 00:39:22,700
down or stop those malware 
spreads as well. 

793
00:39:22,700 --> 00:39:25,600
So, instant response yet. 
Another interesting use case, 

794
00:39:25,600 --> 00:39:27,400
it's come up more recently for 
us as pretty. 

795
00:39:27,500 --> 00:39:28,800
Those are some pretty cool 
examples. 

796
00:39:29,800 --> 00:39:33,100
Yeah, I guess you could call me 
a fan of Lockheed Martin just 

797
00:39:33,100 --> 00:39:35,200
from the aircraft perspective 
and some of the things they put 

798
00:39:35,200 --> 00:39:38,900
out there like the SR-71 
Blackbird the F16, the F-22, 

799
00:39:38,900 --> 00:39:40,600
they have to T5. 
I'm a big nerd. 

800
00:39:40,600 --> 00:39:43,100
So what can I say that's going 
to be a fascinating kind of 

801
00:39:43,107 --> 00:39:44,800
client to work with when it 
comes to kind of thing. 

802
00:39:44,800 --> 00:39:47,000
So and you have been very 
gracious with your time. 

803
00:39:47,000 --> 00:39:50,200
We really do appreciate it. 
Before we wrap things up for 

804
00:39:50,200 --> 00:39:53,400
this week. 
Are there any other Pearls of 

805
00:39:53,400 --> 00:39:57,800
Wisdom that you want to lay Upon
Us Paul before we close things 

806
00:39:57,800 --> 00:39:59,200
out? 
You know, I think just think 

807
00:39:59,200 --> 00:40:01,900
expansively about what's 
possible the end of the world. 

808
00:40:02,000 --> 00:40:07,400
I think that just like, Jim's 
kid we should break with the old

809
00:40:07,400 --> 00:40:09,200
habits, right? 
There's a lot of emerging. 

810
00:40:09,400 --> 00:40:11,300
Technology. 
I think identity is seen an 

811
00:40:11,300 --> 00:40:14,900
amazing amount of investment in 
Innovation from the VC world and

812
00:40:14,900 --> 00:40:18,300
from from others. 
And I think it's time for all of

813
00:40:18,300 --> 00:40:20,900
us to think more holistically 
about what's possible and 

814
00:40:20,900 --> 00:40:25,000
identity and sort of break with 
saying it's 7:15 and say that 

815
00:40:25,000 --> 00:40:28,700
it's 7:23 instead I like that 
it's okay to get smarter right? 

816
00:40:28,700 --> 00:40:33,100
I mean it's okay to grow and 
think about things in new ways, 

817
00:40:33,900 --> 00:40:36,100
Jim anything you want to bring 
up before we close it out. 

818
00:40:36,200 --> 00:40:43,300
Back in my day we said 11:15. 
And we liked it so much. 

819
00:40:45,400 --> 00:41:06,900
I do my best 
for sure, send me, LinkedIn 

820
00:41:06,900 --> 00:41:10,500
connections and me Twitter. 
On the Tweet things. 

821
00:41:11,400 --> 00:41:13,500
And then if there's folks out 
there that are brand new to 

822
00:41:13,500 --> 00:41:15,900
cybersecurity, definitely 
encourage them to join the 

823
00:41:15,908 --> 00:41:19,100
cybersecurity nonprofit cost 
zero dollars and you get a lot 

824
00:41:19,100 --> 00:41:21,800
of value for that zero dollars. 
It's tough and I'll have links 

825
00:41:21,800 --> 00:41:25,400
to all that stuff in our show 
notes for people to check out in

826
00:41:25,400 --> 00:41:29,500
their podcast app of choice or a
tide any at the center.com. 

827
00:41:29,600 --> 00:41:32,600
Another place you can find that 
information Paul greatly, 

828
00:41:32,600 --> 00:41:34,800
appreciate it, Jim greatly 
appreciate it. 

829
00:41:35,300 --> 00:41:37,500
We're going to go ahead and 
close it out for this week. 

830
00:41:37,500 --> 00:41:40,100
Thanks everybody for listening 
and we'll talk with you all in 

831
00:41:40,100 --> 00:41:45,500
the next one. 
You've been listening to the 

832
00:41:45,500 --> 00:41:48,900
identity at the center podcast, 
if you like what you heard, 

833
00:41:49,000 --> 00:41:52,300
don't forget to subscribe and 
visit us on the web at identity 

834
00:41:52,300 --> 00:41:53,600
at the center.com.
