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Welcome to Studying Law Around 
the World. 

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I'm Claudio Claus. 
In each episode, I talk with 

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lawyers, law students, and 
professors from different parts 

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of the world to talk about legal
education, careers, and what the

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profession looks like in real 
life. 

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We talk about the hard parts, 
the surprises, and the decisions

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that shaped their paths. 
Whether you're planning to study

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abroad, thinking about working 
in another legal system, or just

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curious about how law works 
around the world, this podcast 

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is for you. 
This evening I have the 

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opportunity to host Bianca 
Thomas. 

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She has an incredible career. 
She is currently senior counsel 

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in the technology and operations
area at BMO. 

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She has had so many incredible 
roles, you know, all the way 

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from supporting Shopify's 
financial solution to supporting

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the precious and base metal 
businesses of BMO. 

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She has gained litigation 
experience as well as A at a 

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boutique litigation firm. 
Thank you so much for taking the

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time to be here. 
Tonight, Thank you so much 

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Claudio, for having me. 
It's a pleasure. 

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Start off our podcast. 
Even though I said very little 

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about you, I'd I'd love for you 
to introduce yourself into our 

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listeners about who you are and 
what you do. 

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Today, Absolutely. 
Well, before we dive in, I'll 

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just say that my comments are my
own and not the views of my 

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employer. 
And as you mentioned, I'm 

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currently a Senior counsel at 
BMO in a role supporting 

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technology and operations. 
I actually just transitioned 

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into this role within the last 
month and I'm working on a few 

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different buckets of work, 
Technology and procurement 

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agreements being one and 
marketing and social media being

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the other. 
And before that I LED our 

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external counsel program and 
have the opportunity to manage a

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team of legal operations 
professionals and earlier worked

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in a transactional role in 
capital markets legal at BMO, 

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primarily supporting the 
precious and base metals 

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businesses as well as equity 
derivatives and other 

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derivatives transactions. 
And you also mentioned I have 

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worked in financial services 
partnerships at Shopify and I 

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actually started my career as a 
litigator in private practice at

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a few boutique law firms first 
and commercial litigation and 

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then later in insurance and 
professional negligence. 

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So I've I've gained experience 
in a couple of diverse areas and

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and tried to build on all of 
those experiences. 

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Thank you for sharing that. 
Since you tapped on that on that

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point of beginning your 
occurring litigation and then 

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later moving on to Rose in house
and I guess in a way 

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transactional work. 
I'd love to hear a little bit 

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more about that transition and 
maybe even how did that early 

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litigation experience has shaped
the lawyer you. 

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Are now, they're really good 
questions and I love this 

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question because I meet with 
younger lawyers and law students

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frequently and many of them are 
looking for career advice or 

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looking to network. 
And I find some of them are also

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looking to transition across 
practice areas, whether it's 

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corporate to litigation, 
litigation to corporate or 

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whatever the case may be. 
And so this question does come 

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up pretty often for me when I'm 
having those conversations. 

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And So what I thought about 
making the switch from 

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litigation to an in house 
transactional practice, on the 

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face of it, of course, they're 
quite different in terms of the 

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day-to-day substance of what 
you're doing. 

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But I thought about the 
transferability of skills when 

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moving in house. 
And in particular as a 

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litigator, you really hone your 
oral and written communication 

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skills. 
You're drafting skills have to 

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be excellent and your 
negotiation skills consistently 

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are honed with the latter being 
particularly relevant for 

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transactions because when you 
think about it and step back and

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litigation, it's an adversarial 
process. 

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You usually have a winner and a 
loser. 

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And in many cases you're 
settling, not many cases go to 

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trial, especially in Toronto, 
because of how expensive it is 

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to go to trial and how time 
consuming it can be. 

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So clients are often looking for
more cost effective, timely ways

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to resolve their disputes. 
Compare that to when you're 

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working on a deal and in a 
transaction setting, it's 

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generally more of a 
collaborative process as 

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ultimately both sides want to 
see the deal get completed, but 

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they're each looking for terms 
that are preferable to that. 

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And so the negotiation skills 
you develop as a litigator are 

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really useful in a transactional
practice. 

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So I really found that when I 
first made the switch. 

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And then I spent a lot of time 
thinking about this, how did 

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those early years shape me now? 
And I really think that the on 

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your feet experience that you 
get in court shaped me to really

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think quickly on my feet. 
I remember both an articling and

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then the first four years of 
practice going to court 

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consistently. 
Because the great thing about 

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working at boutiques when you're
in litigation is that you're, 

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you're constantly in court. 
And in addition to that, I think

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it really helped with staying 
calm under pressure and 

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organizing facts into clear 
recommendations. 

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I think it really helps frame 
the way you think and organize 

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things. 
And so it's definitely a good 

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base to have and and use those 
skills in different ways. 

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So that's amazing. 
Thank you for sharing that 

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considering the this background 
you gave us right now, I also 

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see that you worked with a very 
interesting variety of work 

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inside the transactional part 
out. 

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So after the litigation, I guess
in a way, we we put lawyers in 

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two big boxes, right in action 
work. 

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But you've worked across capital
markets, Seattle S technology 

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and operations. 
So I'm also curious, you know, 

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especially considering our 
audience and and considering 

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that most of us listening here 
are young lawyers or early 

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career professionals. 
Sometimes it's hard to think 

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about how do you build the 
confidence to move across, you 

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know, different practice areas, 
even within transactional work. 

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So I got a little bit about, you
know, what motivated you and and

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how did you build the confidence
to do that? 

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Yeah, When I'm thinking about 
this, I think the biggest leap 

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is, you know what we've been 
talking about the the switch 

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from litigation to that 
transactional piece, because it 

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was very different from what I 
was used to. 

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And I think what made it doable,
I think it was less about 

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confidence, but I think it was 
really about the curiosity for 

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learning and being excited about
picking up a different area and 

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expanding your skill set. 
Also, I really benefited from a 

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fantastic manager and team who 
really supported me. 

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And I find that if you approach 
things with a curiosity for 

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learning and asking questions 
and trying to keep yourself 

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engaged, that really helps 
support your growth and picking 

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up some of these different 
areas. 

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And so I think a genuine 
interest and desire to learn is 

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is really helpful. 
That's amazing. 

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Thank you for sharing that in in
your roles, both at demo 

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Shopify, you worked very closely
with business teams from my 

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understanding. 
So I wanted to ask you a little 

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bit about that. 
It's it's been very fascinating 

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to interviewing house lawyers. 
It has a little more about, you 

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know, what does it mean to be a 
strong business partner? 

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What does that mean? 
You know, for your practice as 

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an in house lawyer? 
That's a, that's a good question

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as well. 
And so I think when you're 

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thinking about private practice 
lawyers and in-house lawyers and

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how they can differ when you're 
in private practices, you know, 

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you can have so many clients, 
but when you're in house at an 

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organization, you have one 
client really, and you get to 

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know so well the organization, 
it's risk appetite, it's goals 

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and ambitions and everything 
that it's looking to achieve. 

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And so you really get that in 
depth understanding. 

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And so for me, when thinking 
about how to be a strong 

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business partner, what I've 
tried to do, part of it is 

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really about understanding the 
business context, what the team 

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is trying to achieve, how their 
products work, what the 

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organization risk appetite is. 
So your advice is actually 

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usable to them instead of 
perhaps a summary of regulations

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or statutes. 
That's one of the things I love 

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about being in house that places
like FEMO is you're close enough

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to the business and the work to 
give advice that fits their 

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strategy and not just the law 
and the abstract. 

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And you're really thinking about
what they're trying to do and 

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whether you can do it. 
And so I think in practice, it 

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starts with practicality as 
well. 

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You don't need a long memo. 
Business people want the 

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headline. 
Here's the issue, here are your 

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options, here's the risk trade 
off, and here's what I 

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recommend. 
So you're still informing them 

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they know everything that they 
should know, but you're also 

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being efficient with everyone's 
time and practical. 

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I also really think an important
piece is investing in the 

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relationship with the business, 
learning how they like to 

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communicate. 
Some folks, for example, they 

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like if you just pick up the 
call and on an impromptu basis 

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and shoot them your questions 
quickly. 

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Others like video calls 
scheduled, others like chats on 

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Teams. 
And so getting to know those 

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people, being responsive and 
showing that you genuinely want 

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their work to succeed, I think 
helps build that trust with 

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those business folks. 
And so then when you have issues

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that come up that are 
complicated, like regulatory 

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issues where perhaps they're 
there's challenges to doing what

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the business is looking to do, 
having that trust and 

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relationship in place really 
matters. 

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Because if you've built that 
credibility with them and you 

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can come with that lens of how 
can we try to do this mindset 

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instead of essentially being the
department of no, which I think 

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legal sometimes is branded with.
Ultimately, in some cases they 

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may not love the answer, but 
they'll understand and respect 

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the advice and continue to 
engage with you. 

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Amazing. 
Thank you for sharing those. 

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I'm also curious here. 
I know you've developed a really

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big network, you know, with, 
with the OVA, with the 

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incredible career you've built. 
But I'm also very interested 

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about your experience leading 
the Bmo's external counsel 

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program that I'd love to hear a 
little more about. 

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You know what that role taught. 
You. 

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So I learned so much in that 
role. 

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Leading that program also 
involved managing a team of 6 

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legal operations professionals. 
And coming from my experience, 

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which was just in legal practice
moving to that role, that role 

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is really so focused on 
operations. 

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It was fascinating to see all of
the work that happens behind the

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scenes for a program like that 
to run. 

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And so I remember when I was on 
the other side of it, years 

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passed as a lawyer in Capital 
Markets Legal, My only 

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interaction with our external 
council program team was when I 

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had billing questions on matters
with external counsel. 

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And so I really thought that was
the main extent of what that 

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team covered and worked on. 
And boy was I wrong when when I 

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joined a couple of years ago 
into that role. 

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That's really just scratching 
the surface. 

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They do so much more than that, 
both on a day-to-day basis in 

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terms of process and governance 
from a supplier risk management 

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perspective, but also on a 
broader scale when thinking 

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about technical projects and 
strategic projects and 

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relationship management. 
Honestly, it was a really great 

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experience and I think those 
operational skills are a great 

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skill set and experience to 
obtain. 

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I think the other thing for me 
that it really confirmed was 

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that I really enjoyed the people
management piece. 

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I think it is a big privilege to
be able to support someone's 

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growth and I took that 
responsibility seriously with 

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coaching and setting clear goals
for the team and really trying 

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to create an environment where 
the team could do their best 

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work. 
And I really do appreciate the 

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bank giving me that opportunity 
because it was great. 

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That's amazing. 
I didn't know the extent that 

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legal operations would be 
involved in all of that. 

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So that was quite nice speaking 
about, you know, your career and

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and all that you've done. 
I also saw that you were 

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recognized as a Lexpert Rising 
star. 

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So looking back, I'd love to 
hear a little bit about what 

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habits or decisions did you 
think that make the biggest 

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difference in your career? 
Growth. 

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Well, first I would say I was 
genuinely humbled by that 

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recognition. 
And I think nothing like that 

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really happens in a vacuum. 
I, I was really lucky to have 

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fantastic managers and mentors 
and people who trusted me to 

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work on really meaningful, 
interesting work. 

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And in, in looking back and 
thinking about habits that have 

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maybe just made a difference in 
my career so far. 

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I think there were a few, One of
them we've touched on a bit and 

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is that staying genuinely 
curious in terms of learning. 

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But I think it's also being 
willing to step into new areas 

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and say yes to opportunities. 
Saying yes to things I think is,

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is great to do because it gives 
you skills and experiences that 

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you may not have otherwise had. 
And I think another is being 

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focused on building trust within
the organization, being 

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responsive, clear, so both 
business partners, but not just 

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also stakeholders within legal 
and other stakeholders that you 

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work with feel like you're 
helping to move things forward 

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and that you're a reliable 
partner. 

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And then I think community 
involvement has also been a big 

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part of my career as well 
through the Oba and now the 

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Schleifer Clinic. 
I found that to be very 

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meaningful because it's allowed 
me to build leadership skills 

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throughout the years, and it's 
also connected me to various 

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people who shape how I think 
about the profession, which has 

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been fantastic experience. 
Amazing. 

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And just to get right into that,
you just mentioned the OA or 

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your community work. 
I wouldn't you ask you a little 

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more about that. 
You did you start getting 

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00:14:25,220 --> 00:14:28,130
involved as soon as you were in 
law school where there are a few

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00:14:28,140 --> 00:14:31,350
friends that introduced you to 
the organization and even like 

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00:14:31,360 --> 00:14:34,830
how has given back shaped your 
career and and maybe even your 

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00:14:34,880 --> 00:14:40,060
sense of purpose as a lawyer? 
So I would say since high 

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school, I've been involved in 
various initiatives and I've 

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always found community 
engagement and giving back to be

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something that's really 
important and help me stay 

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connected to purpose. 
But I think really for me, it 

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00:14:52,890 --> 00:14:57,340
started when I was a second year
lawyer to be more sustained. 

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I've really tried to align 
myself with causes and 

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organizations that I'm really 
passionate about, that I'm 

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interested in, that align with 
my values, especially women's 

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initiatives, if you can, if you 
can tell from what I've been 

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involved in so far. 
So I started as a second year 

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lawyer joining the OB, a women 
lawyers forum executive. 

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Someone had asked if I was 
interested in running for the 

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executive and I think I started 
as the public affairs liaison 

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and I stayed on that executive 
for five years, ultimately 

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chairing it in 2019 and that 
just lit a fire within me. 

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It was such a wonderful group of
women with shared values and the

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executive was really there to 
support the sections goals of 

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promoting the advancement of 
women influence and their 

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success in the legal profession 
through various things like CPD 

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did it, advocacy events and it 
was it was fantastic. 

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Following that experience, I 
really wanted to continue the 

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momentum and add the great 
opportunity to get involved with

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the Schleifer Clinic, starting 
out first with the fundraising 

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committee and then ultimately 
acting as a board member the 

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last couple of years. 
And Claudio, I'm not sure if you

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00:16:13,060 --> 00:16:16,530
know the story of the the 
Schleifer Clinic, but I'd love 

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to share with your listeners if 
they're not aware. 

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00:16:18,780 --> 00:16:21,070
Absolutely. 
So I, I know a little bit about 

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the sad story of Slifer, but I 
don't know exactly how the 

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00:16:25,660 --> 00:16:27,700
clinic started. 
So if you could share that, that

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would be. 
Great. 

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I would love to. 
As you mentioned, it really is a

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sad story. 
The clinic was founded in memory

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of Barbara Tina Schleifer, who 
was assaulted and murdered in 

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1980 on her way home from a call
to the bar ceremony. 

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And out of that tragedy, five 
years after that, her friends in

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00:16:48,830 --> 00:16:52,880
her classmates founded the 
clinic in her honor to do the 

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00:16:52,890 --> 00:16:56,340
kind of work that Barbara 
Schleifer was going to do had 

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she survived. 
And this past year, we 

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celebrated the 40th year of the 
clinic. 

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And if you can believe it, since
1985, the clinic has supported 

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over 150 thousand women and 
gender diverse survivors of 

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00:17:13,140 --> 00:17:17,359
violence through direct services
and the kissy efforts, legal 

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00:17:17,369 --> 00:17:22,619
reform missions and programs. 
Honestly, I have felt immensely 

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00:17:22,630 --> 00:17:26,520
inspired by the staff and my 
fellow board members. 

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I look forward to every board 
meeting. 

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00:17:28,230 --> 00:17:31,650
It's it's fantastic. 
The clinic does such meaningful 

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00:17:31,730 --> 00:17:34,350
an amazing work. 
So honestly, it's been a career 

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00:17:34,360 --> 00:17:37,950
highlight for me to be able to 
support them. 

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00:17:38,000 --> 00:17:41,390
And if I can share just a plug 
for the clinics upcoming event 

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00:17:41,400 --> 00:17:44,590
in case anyone is interested in 
learning more about the clinic, 

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00:17:44,640 --> 00:17:48,270
we have an event called She 
Matters coming up on Sunday, 

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00:17:48,280 --> 00:17:50,650
March 29th. 
It's really fun. 

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00:17:50,660 --> 00:17:54,710
It's a brunch event that we've 
held for the last few years and 

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00:17:54,720 --> 00:17:57,170
it supports the clinics 
fundraising. 

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00:17:57,240 --> 00:18:00,240
There's food. 
It's it's just a really fun 

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00:18:00,250 --> 00:18:02,910
time. 
And it's it's also great because

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00:18:02,920 --> 00:18:05,790
it raises awareness and each 
year we're getting more and more

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00:18:05,800 --> 00:18:08,330
people. 
And so I encourage anyone who's 

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00:18:08,340 --> 00:18:11,070
interested in learning more 
about the clinic or supporting 

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00:18:11,080 --> 00:18:14,560
to please get tickets online or 
feel free to reach out to me and

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00:18:14,570 --> 00:18:16,320
I'll send you to the page for 
tickets. 

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00:18:16,330 --> 00:18:20,280
But it's a, it's a great time. 
And so I've really appreciated 

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00:18:20,330 --> 00:18:25,180
what being involved in some of 
these organizations can give. 

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00:18:25,270 --> 00:18:28,960
And I think you really get out 
of it what you put into it. 

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00:18:29,050 --> 00:18:32,000
And so it's been a really great 
experience for me. 

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00:18:32,010 --> 00:18:35,670
And I, if any lawyers that are 
younger or law students that are

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00:18:35,680 --> 00:18:38,020
thinking about where should I 
get involved? 

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00:18:38,070 --> 00:18:41,280
I would honestly think about 
what are the areas you're really

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00:18:41,290 --> 00:18:43,880
interested in because everyone's
got something different. 

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00:18:43,890 --> 00:18:46,980
What are you passionate about? 
And then find an organization 

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00:18:46,990 --> 00:18:50,760
that caters to that because 
it'll just be so meaningful to 

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00:18:50,770 --> 00:18:55,500
you if you're genuinely really 
interested in in what you're 

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00:18:55,510 --> 00:18:58,180
spending your time on. 
I appreciate you taking the time

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00:18:58,190 --> 00:19:00,710
to, to there a little bit of 
what the clinic does. 

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00:19:00,720 --> 00:19:03,670
And she raised awareness of, of 
the cause. 

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00:19:03,680 --> 00:19:06,870
I think it's a it's one that we 
definitely need to, to pay 

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00:19:06,880 --> 00:19:08,750
attention to. 
So I'm, I'm so happy that we 

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00:19:08,760 --> 00:19:12,010
have this, you know, a little 
bit of the influence that I can 

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00:19:12,020 --> 00:19:14,830
have that maybe more people 
will, will learn about it and, 

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00:19:14,840 --> 00:19:16,720
and hopefully, you know, being 
involved. 

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00:19:16,730 --> 00:19:19,570
So thank you for for sharing. 
That I really appreciate the 

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00:19:19,580 --> 00:19:22,510
opportunity to speak a bit about
the clinic because they just do 

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00:19:22,520 --> 00:19:24,590
such fantastic. 
Work amazing. 

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00:19:24,660 --> 00:19:29,210
Well, to to finish our episode 
today, I wanted to ask if you 

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00:19:29,220 --> 00:19:33,440
were to give you your younger 
self a piece of advice or, you 

345
00:19:33,450 --> 00:19:36,630
know, thinking about early 
career professionals nowadays. 

346
00:19:36,640 --> 00:19:39,190
There's there's so much to be 
excited about. 

347
00:19:39,200 --> 00:19:41,470
There's so much to be scared 
about. 

348
00:19:41,540 --> 00:19:44,740
I often find it interesting that
so many of the lawyers that came

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00:19:44,750 --> 00:19:47,340
to the podcast, they mentioned 
something along the lines of, 

350
00:19:47,410 --> 00:19:50,080
well, I I hear law students 
nowadays saying the market is 

351
00:19:50,090 --> 00:19:52,240
really bad. 
There is this crisis going on 

352
00:19:52,250 --> 00:19:55,280
with different factors, 
geopolitical, whatever it is, 

353
00:19:55,390 --> 00:19:58,700
and it's funny because the year 
they graduated, there was 

354
00:19:58,710 --> 00:20:00,520
something along those lines as 
well. 

355
00:20:00,610 --> 00:20:03,330
So I found it very interesting 
that there is always, you know, 

356
00:20:03,370 --> 00:20:05,520
something should be excited 
about something should be 

357
00:20:05,530 --> 00:20:08,940
concerned about AI. 
I mean 1000 things. 

358
00:20:09,010 --> 00:20:12,170
One is you ask you, you know, if
you were to give a young lawyer,

359
00:20:12,180 --> 00:20:15,260
early cure professional, some 
kind of advice, what would you? 

360
00:20:15,270 --> 00:20:18,540
What would you share? 
I think the one piece of advice 

361
00:20:18,550 --> 00:20:23,250
I would give is never to let 
anyone tell you what you are 

362
00:20:23,260 --> 00:20:25,820
capable of. 
And the reason I say that is 

363
00:20:25,830 --> 00:20:29,800
because, as I mentioned, I often
meet with law students or young 

364
00:20:29,810 --> 00:20:32,860
lawyers who are either just 
starting out or looking to 

365
00:20:32,870 --> 00:20:35,520
transition to a different area 
or they're looking to break into

366
00:20:35,530 --> 00:20:38,100
the Canadian legal market. 
Maybe if they're foreign trained

367
00:20:38,110 --> 00:20:40,700
lawyers and they're trying to 
get Canadian experience. 

368
00:20:40,750 --> 00:20:44,260
And they'll share with me that 
they've met with a bunch of 

369
00:20:44,270 --> 00:20:46,740
other lawyers for coffees or 
career advice. 

370
00:20:46,750 --> 00:20:50,220
And a number of them will tell 
them that whatever they're 

371
00:20:50,230 --> 00:20:54,040
looking to do, be it transition 
or get Canadian legal experience

372
00:20:54,090 --> 00:20:57,460
is just going to be very hard or
not achievable. 

373
00:20:57,470 --> 00:21:01,340
And you can see sometimes the 
look of demoralization on their 

374
00:21:01,350 --> 00:21:04,420
face. 
And it, you know, for me, I feel

375
00:21:04,430 --> 00:21:08,880
really badly for, for folks 
because I think a 20 or 30 

376
00:21:08,890 --> 00:21:13,350
minute coffee is not enough time
at all to be able to tell what 

377
00:21:13,360 --> 00:21:16,930
someone's going to be able to 
achieve what they're capable of.

378
00:21:16,980 --> 00:21:20,570
And honestly, I don't think any 
of these lawyers have bad 

379
00:21:20,580 --> 00:21:23,610
intentions. 
I just think as sometimes as a 

380
00:21:23,620 --> 00:21:27,230
byproduct of how we're trained 
to think as lawyers, we can have

381
00:21:27,240 --> 00:21:30,310
a more risk adverse approach and
viewpoint. 

382
00:21:30,360 --> 00:21:33,330
And then those beliefs come 
through when you're sharing 

383
00:21:33,340 --> 00:21:35,450
advice with other people, it 
makes sense. 

384
00:21:35,500 --> 00:21:39,320
But sometimes it leaves those 
folks that are looking for this 

385
00:21:39,330 --> 00:21:42,470
advice eagerly feeling like they
won't be able to achieve their 

386
00:21:42,480 --> 00:21:44,990
goals or it'll take a very long 
time. 

387
00:21:45,000 --> 00:21:48,110
And so if there's something that
people take away from my 

388
00:21:48,120 --> 00:21:52,490
comments, I really hope it's 
that you believe in yourself. 

389
00:21:52,540 --> 00:21:56,140
You know, don't let anyone tell 
you what you're capable of. 

390
00:21:56,270 --> 00:22:00,840
And you're a much better judge 
of that piece of, of information

391
00:22:00,890 --> 00:22:04,760
to not doubt yourself. 
The power of persistence is 

392
00:22:04,770 --> 00:22:06,930
there. 
Believe in yourself and don't 

393
00:22:06,940 --> 00:22:10,285
let other people discourage you.
That's the, that's the main take

394
00:22:10,285 --> 00:22:11,870
away. 
And I've, I've told a number of 

395
00:22:11,880 --> 00:22:15,420
young lawyers that when I meet 
them for coffee, and I think 

396
00:22:15,430 --> 00:22:18,360
some of them feel energized and 
motivated by it. 

397
00:22:18,370 --> 00:22:21,420
So I, I really hope that if 
anyone's going through something

398
00:22:21,430 --> 00:22:23,400
like that, that they take that 
away as well. 

399
00:22:23,470 --> 00:22:25,240
I really appreciate it. 
Thank you so much. 

400
00:22:25,250 --> 00:22:28,120
I think we couldn't have 
finished our conversation on a 

401
00:22:28,130 --> 00:22:29,420
higher note. 
Thank you. 

402
00:22:29,510 --> 00:22:30,940
Thank you, Claudio.
