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Hello and welcome to my podcast.
Is your Ted Talk. 

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I hope you are doing well. 
Recently, I've done my 

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fundamental goes on the 
Microsoft certified Dynamics 

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365. 
It was like a good journey and I

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learned a lot about 
fundamentals, the basic concepts

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of fundamentals of what it is. 
Dynamics is and why we use it 

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and what are the use cases? 
And case studies, we would like 

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to use it for. 
So the event through the 

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certification and the 
certification actually covers, 

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although you do have like a 
certification for various plants

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by event for CRM. 
And in that one, I learned about

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something about how The Dynamics
365 works with the Marketing 

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sales, customer services field 
services, and learn more about 

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the future. 
The name of the exam is it 

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suffer is called mb-910. 
And pretty straightforward. 

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Talk about me a week to study 
about this exam, and then did my

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certification and passed in the 
post go. 

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And it's very non-technical side
of it. 

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If you are from the 
non-technical background, you 

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can Learn about this thing and 
easily pass through this 

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examination. 
If you're stepping into your 

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Dynamics world of Microsoft, 
then I think this is the first 

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one where you have to start with
probably some of the topics 

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which they covered in. 
This one is starting from like 

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customer engagement apps. 
What are those apps Gophers 

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about like the data Wars, how 
you can integrate some of the 

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options available for managing 
customers and activities 

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starting from these ones and 
then going into detailed 

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components view which is all 
about like starting with the 

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marketing. 
What is done? 

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Amex marketing is wow you can 
Make the marketing walk with 

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them emails, the task the 
journeys, you can create and how

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you work with the lead 
generation as well. 

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And what are the capability of 
different features available in 

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the marketing? 
Like, for example, customer 

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voice, customer insights, how do
you check them? 

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Are you to manage it? 
Then going into much details 

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about the component of sales? 
What is sales, the lifecycle of 

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it? 
How you? 

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Teach them, how do you create 
the code and invoices to deliver

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to your end customers and then 
they told you about something 

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about like, what is forecasting?
How do you do that? 

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And that navigation sales, 
Navigator and sales insides. 

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So these are the some of the 
things which has been covered in

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the sales and then this is 
another topic, which goes deeply

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into customer services which 
include. 

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How do you manage them case 
management? 

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Knowledge articles service level
agreements. 

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And I'm going further into how 
you see the omni-channel, the 

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historical analytics for your 
customers, and these are all the

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details in the customer section 
both. 

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Then the last section, which 
comes in which is called Field 

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Services. 
The field services, actually 

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explore about like Dynamics 360 
console Services order life 

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cycle, insect in the 
inspections. 

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What is the process of 
inspecting, those items which 

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are residing at the customer? 
Our locations. 

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How do you schedule some 
resources? 

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How do you use the resource 
scheduling optimization and how 

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do you manage the assets and how
do you connect those assets with

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the film services? 
So this is all actually it went 

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through these components and 
what it covers for you actually 

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in this exam is like you should 
be able to understand the 

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capabilities of Dynamics 365 
post. 

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Engagement validate your skills,
business operations and customer

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engagement demonstrate 
capabilities of Engagement 

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capabilities to move into the 
next level. 

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My personal experience on this 
one. 

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This is was very easy 
straightforward to take the 

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exam, any non technical person 
should be able to pass it. 

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And there is no any kind of 
technical elements. 

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No coding or anything. 
The is actually covered in this 

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one. 
So you should be fine. 

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And if you're stepping into your
Dynamics world, I think you 

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should be able to pass it 
straight away and as it covers 

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very high level I don't find it 
very technical so it's like a 

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first baby step I would say 
learn about the many Dynamics 

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by. 
It does not covered from the 

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technical point of view. 
I was a bit kind of not happy. 

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With this exam because it is not
covered anything. 

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From the developer point of 
view. 

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I hope they have a few courses 
coming in line which covers from

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the developer point of view but 
it's more like a non technical 

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point of view to an keep. 
You understand how the Dynamics 

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is, what is it? 
I personally did not know about 

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the Dynamics and when I learned 
about it so I figured out the 

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whole product so it more focuses
on the product. 

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Or rather than the technical 
details of it. 

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The architecture very high 
level. 

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It covers from it, it doesn't 
going to make a much depth of it

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and probably like, if you are 
new into Dynamic, you want to 

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know what is done. 
I mean, how it can help you in 

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your business needs? 
I think this is the best course,

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the best way. 
You you can start over. 

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I find it valuable because I did
not know much about Dynamics 

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probably up to doing this one 
certification. 

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I know more about Dynamics, how 
but I don't know, much in the 

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technical side of it, which I'm 
currently utilizing different 

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articles, on Microsoft alone to 
make me understand all of the, 

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in more technical details of the
dynamic, but it's good start 

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from the overview of it. 
If you're interested, that's all

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for me, and in this episode of 
you, enjoy it. 

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And like my show. 
Thank you very much. 

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And like my show. 
Thank you very much.