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Dear Social Worker, Welcome to 
the world #1 Personal 

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Development podcast For social 
workers. 

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Skill alone isn't enough. 
Building your character is what 

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sustains careers in social work.
I'm Lisa Ann, a social worker 

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turned full time entrepreneur at
socialworkcoachinghub.com. 

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While I can't reduce your 
caseload, I can help you level 

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up your career with practical 
tools, leadership strategies, 

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and tips to build resilience. 
This is real talk. 

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From one social worker to 
another, empowering your 

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personal growth, you're exactly 
where you need to be. 

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Today's episode is focused on 
managing office politics in 

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social work, and we're going to 
start with a quote by Unknown. 

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You can't control how others 
play the game, but you can 

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choose how you show up. 
Welcome back to another episode.

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Today we're tackling A tricky 
but unavoidable topic around 

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managing office politics in 
social work. 

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We know that collaboration is 
crucial, and navigating team 

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dynamics, office politics, 
conflict, etcetera, sometimes 

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might feel like a minefield. 
Maybe you've experienced clicks,

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fell, overlooked. 
Whatever it may be, it can feel 

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draining. 
But it doesn't have to be that 

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way. 
With the right strategies, you 

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can protect your energy, 
maintain integrity, and stay 

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focused on what really matters, 
and that's your work with 

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families and communities. 
Early in my career, I found 

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minimal of his politics, but the
moment I stepped out into low 

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term and agency work, woo, there
was a lot going on. 

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It was rampant. 
And I remember a moment which 

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was maybe halfway through my 
career, where I thought, it's a 

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jungle In there. 
There was an unspoken hierarchy 

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that had nothing to do with job 
titles, who got invited to 

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certain meetings, whose ideas 
was taken seriously, who's 

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speaking to who? 
And I remember feeling 

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disheartened after thinking, how
am I going to be myself in an 

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environment which requires a 
level of survival for you to 

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navigate? 
And that's something that I 

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would say has been part of my 
social work career. 

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Very much so. 
I have a strong sense of social 

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justice. 
And when I see something that's 

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just morally wrong, it's very 
difficult for me to not respond 

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to that, even if I respond in a 
professional, calm, appropriate 

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way. 
And particularly if the response

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to that is maybe not meeting my 
expectations. 

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Not saying that they should meet
my expectations. 

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I'm just telling you I'm human, 
right? 

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Then that often turned into some
form of conflict, whether it was

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something that was spoken or 
unspoken. 

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And there's many ways in which 
people play the game, and I've 

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spoken about this on my LinkedIn
profile before. 

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I don't approve of anything that
is underhand, anything that 

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makes someone feel small or 
singled out, anything that 

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creates a form of bullying. 
I'm very much against that and I

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have no qualms whatsoever 
speaking out against that when I

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see it, particularly if I feel 
it's coming in my direction. 

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To manage office politics, 
you've got to be authentic. 

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You've got to build a support 
network and know when to speak 

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up and when to step back. 
There's an art to all of this 

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and art personally I'd rather 
not get involved with. 

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I just want to focus on the work
like many of you do. 

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But we know that we cannot avoid
these things. 

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It's not just in social work, 
it's any office really. 

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And some of the common 
challenges that you may come 

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across, like feeling unheard or 
overlooked, recognising that 

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your team or other teams are 
forming form cliques, conflict 

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in values, some form of 
avoidance. 

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All of these play a part in how 
you feel in your team and how 

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valued you feel and whether you 
feel you're going to be listened

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to and and taken seriously and 
treated fairly. 

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All of these things matter and 
it's still to this day blows my 

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mind how we can be in a caring 
profession. 

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And some of the behaviours that 
I've seen over the years is 

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absolutely shocking. 
And I'm still flummoxed as to 

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how this behaviour continues. 
We have good solid social 

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workers leaving the profession 
as a result of being treated 

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badly, as a result of them 
feeling overlooked or a result 

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of them feeling like they've 
been bullied. 

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And I've coached a lot of these 
social workers, those that have 

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experienced racial trauma in the
workplace. 

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We shouldn't be bullying or re 
traumatizing our own social 

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workers who are dealing with 
vicarious trauma and dealing 

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with abuse when we're out 
working on the frontline. 

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Unacceptable. 
I do not have a magic wand, but 

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I can give you 3 practical 
strategies for managing office 

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politics. 
And the first thing is about 

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building genuine relationships. 
Often politics thrive on 

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relationships and particularly 
they thrive on relationships 

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being fractured as well. 
So focusing on building 

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authentic connections is going 
to help you get the support when

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you need the support. 
So make sure you are 

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approachable and you listen 
actively and show respect for 

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everyone regardless of their 
role. 

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People think that networking is 
literally just for external 

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events and it's not. 
It's a very powerful tool that 

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you can use inside your team as 
well #2 Master the art of being 

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neutral. 
Stay out of unnecessary drama by

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maintaining A neutral stance. 
When I was working in offices, 

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you would never catch me in the 
staff room talking and 

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gossiping. 
That just was not me not 

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interested. 
I'm too busy for that. 

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So as far as you can, avoid the 
gossip. 

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I know sometimes it's just 
happening around you. 

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Since we've we've moved into 
open plan working. 

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It never used to be like that 
when I first started. 

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But avoid gossip and just focus 
on the facts. 

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Focus on your work and when the 
conflict arises, address people 

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professionally and directly with
the right parties. 

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Don't go around the houses and 
speak to this one and that one 

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and this one and that one. 
Try your best to direct it to 

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the person. 
I know there are nuances to all 

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of these things because in the 
midst of all of this, you have 

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people with their own agendas, 
people with their own 

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personalities, people that are 
unhealed walking around in the 

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workplace and they are 
responding to you in a childlike

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manner as a child ward or as a 
teenager ward, right? 

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And you are trying to respond 
professionally and with 

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maturity. 
And that sometimes can also 

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inflamed a scenario. 
It doesn't matter what you say 

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or how you say it, it can 
inflamed a scenario. 

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So it's being mindful of the 
fact that you may be listening 

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to this podcast every week and 
growing every single week in 

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self-awareness and reflection. 
And that person may have stopped

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reflecting six years ago, right?
So they may see you and think 

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they think they're too nice 
because they're managing things 

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in a certain way, but actually 
you're just investing in your 

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personal growth. 
They can make their own choices 

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and you can make yours, but how 
they see you, it will be 

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different. 
And sometimes it can evoke 

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further conflict as a result of 
you trying to manage something 

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appropriately. 
There are moments where you just

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can't win and you ultimately 
have to make a decision what's 

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best for you and what's best for
your career. 

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I am not saying it's right, but 
I've had to make those 

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decisions. 
So I can't sit here and pretend 

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like those scenarios and those 
questions and those thoughts 

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never come up. 
They do. 

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You don't ignore issues that 
will continue to just grow and 

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grow in resentment because it's 
going to come out of you in one 

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way or another. 
So when you are trying to master

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the art of being neutral, try 
your best to do that. 

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But when you need to address 
something directly, then you 

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know what to do in relation to 
that #3 communicate your value. 

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Oh, the day that I learnt this, 
it was a sweet, sweet day. 

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Not necessarily for the people I
was speaking to, but it was 

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because people can exploit and 
take advantage of your good 

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nature. 
We know that in our personal 

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lives. 
It's no different in the office.

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It's it's no different being a 
social worker. 

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So there are moments where you 
have to ensure your 

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contributions are visible. 
You are bringing those 

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compliments, you are bringing 
those good comments, you are 

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bringing your positive outcomes 
into your supervision. 

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It may be speaking up and saying
this is what I've achieved. 

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It may be speaking up in 
meetings and saying this is what

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I've achieved. 
Document your achievements. 

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I've said to you, don't 
underestimate all the things you

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do in one day. 
Imagine adding up a year. 

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Wow. 
Be clear, this is not bragging. 

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It's ensuring that your hard 
work is recognized by yourself 

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first, then by others or the 
necessary people, and that your 

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role is secure. 
Well, let's move into our Q&A 

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for the week. 
It has come from Danny, and 

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Danny is in New Zealand. 
So hello to you, Danny. 

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And he asks, how do I handle a 
colleague who takes credit for 

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my ideas without causing 
tension? 

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Didn't I tell you about unhealed
people in the workplace? 

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Let's rewind this question a 
minute and think about why is 

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this person taking credit for 
your idea? 

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What is it that they are lacking
or that they need? 

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As to why they are doing that to
you? 

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It's likely that they see 
something in you that they wish 

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that they had themselves. 
The irony is they probably have 

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it themselves, but they may not 
have the courage or the 

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confidence to step out and do 
what you've done or put forward 

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the idea you put forward. 
So the first thing I would 

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recommend is document your ideas
and send those follow up emails 

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just summarizing your idea or 
summarizing the discussion and 

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your contributions. 
And there may come a time where 

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you need to approach the 
colleague. 

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Now it may be you do this 
privately or make sure you do it

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respectfully. 
You may choose to do this in 

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e-mail. 
However, it needs to sound 

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something like this. 
I noticed you presented an idea 

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similar to mine from the last 
meeting. 

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Can we collaborate on this 
moving, moving forward? 

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Now, what does that do? 
It minimises the conflict. 

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It doesn't. 
It doesn't blame or shame. 

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It's not like pointing at 
somebody and it's a way of you 

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collaborating. 
Now you may be thinking, I don't

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want to collaborate. 
I don't want to be restorative. 

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I just want them to stop taking 
my ideas. 

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Then perhaps you need to think 
of other words that you would 

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say to to ensure that it stops. 
Or of course, you've got the 

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option of addressing it with 
your supervisor in a 

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constructive way, right? 
You've got to focus on impact 

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rather than the person. 
So as far as you can be 

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restorative, and then once 
you've tried being restorative, 

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if that's not working for you, 
then you will have to do take 

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another strategy. 
So the key takeaways from this 

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episode, the three key takeaways
are #1 office politics are 

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inevitable. 
They don't have to derail your 

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work or your morale. 
But I tell you something for 

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nothing in let's say 50% of my 
coaching sessions, it does. 

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It really impacts how you view 
yourself as a worker, as a 

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person. 
It really, truly impacts your 

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morale. 
And this is where we need when 

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we've talked about resilience, 
having those strategies that 

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help you to reassure you first 
is going to be what's key 

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amongst your support system, 
which leads us into #2 around 

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building authentic relationships
as far as you can stay neutral 

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in conflicts and communicate 
your value effectively. 

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This is a conversation we could 
have around people using work as

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a form of social development. 
Basically, they want to make 

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friends. 
And some people are very clear, 

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I do not come to work to make 
friends. 

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I've got friends but some people
don't. 

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People have different attachment
styles, so it maybe you take the

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view that these are not my 
friends, or maybe you take the 

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view that they are your friends.
You need to decide what's best 

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for you and what's going to help
you protect your piece most. 

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But ensuring you've got some 
form of support system and 

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making the right decisions 
around staying neutral and 

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communicating your value 
effectively will help #3 

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remember, you've got the power. 
You've got the power to navigate

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politics without compromising 
your ethics or your well-being. 

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You can choose how you respond 
to this. 

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It's your choice. 
And often social workers come 

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into coaching sessions thinking 
that they don't have any options

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available to them, thinking that
the only option is to leave. 

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You have the power to choose how
you respond that is in line with

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your own values, without 
compromising your ethics or 

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well-being. 
It is possible to do that. 

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The nuances around that of 
course is how people respond to 

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that. 
And whilst that is not your 

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concern, I certainly would 
invite you to consider the long 

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term impact of raising certain 
issues because you have to 

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continue to work alongside all 
of these people. 

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What I ended up doing long term,
I decided to make a choice that 

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was best for me and that was I 
will not compromise my moral 

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00:16:11,840 --> 00:16:16,920
compass or my ethics or my 
well-being for work in any way, 

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no matter who the person is. 
And I am not responsible. 

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Again, this is just me. 
This is just me. 

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This is the place I've worked up
to. 

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I am not responsible for how 
someone responds to me if I know

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00:16:32,240 --> 00:16:36,400
and I am confident in my 
approach, IE I've been 

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professional, I've been 
constructive, I've not used 

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00:16:39,640 --> 00:16:42,960
blaming language, I've 
communicated my value, all the 

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things we've talked about. 
It is possible to do all of 

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those things. 
What I'm sharing with you is 

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that is the place that I've got 
to now where I'm say to myself, 

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I'm not responsible for how they
respond, but I am responsible 

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00:16:59,240 --> 00:17:03,480
for how I communicate what it is
I need to communicate. 

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And if I'm confident that I've 
done that in the correct way 

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through the right channel, let's
move on. 

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If this episode resonated with 
you in any way, I want you to 

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00:17:19,119 --> 00:17:21,200
share this episode with your 
colleagues. 

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00:17:21,400 --> 00:17:24,440
Subscribe to this podcast if you
haven't already. 

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00:17:24,720 --> 00:17:28,640
Leave a review if you haven't 
already as well, because we have

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00:17:28,640 --> 00:17:32,160
to make sure we are building 
workplaces that empower and 

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00:17:32,160 --> 00:17:38,200
uplift us all. 
So thank you for tuning into the

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00:17:38,200 --> 00:17:41,360
world's number one personal 
development podcast for you 

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00:17:42,040 --> 00:17:44,600
social workers. 
Remember, thriving in social 

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00:17:44,600 --> 00:17:47,480
work starts with you. 
If you're ready to level up your

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00:17:47,480 --> 00:17:50,360
career, visit 
socialworkcoachinghub.com for 

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00:17:50,360 --> 00:17:53,480
more tools and resources. 
And until next time, keep 

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00:17:53,480 --> 00:17:55,880
growing, keep thriving, and God 
bless.