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Dear social worker, I wasn't 
going to record this episode 

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this week because I've been 
unwell, so you can probably hear

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it in my voice, and sometimes 
I'm losing my voice throughout 

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the week. 
That might happen on this 

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podcast episode, and I didn't 
want to put an episode out that 

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just didn't have my normal voice
on it. 

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But I thought, hey, we're human.
We all understand that there's 

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moments in time when we're not 
feeling 100%, when we feel we 

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have a cold or a flu, whatever 
it may be. 

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And I'm having one of those 
weeks, So I'm sharing that with 

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you while I am going to talk to 
you about keeping your word. 

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Keeping your word is a 
cornerstone of integrity and 

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trustworthiness. 
And when you make a promise or a

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commitment to someone, you're 
not just giving your word, but 

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also your assurance that you're 
going to follow through on what 

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you said. 
And there's people out there who

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really hold fast to when you 
agree you're going to do 

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something. 
Honouring your commitments and 

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demonstrating that reliability 
and accountability and your 

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actions is key to building 
trust. 

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But that's not just between you 
and the person that you're 

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making the commitment to. 
It's also about the promises 

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that you keep to yourself. 
We know that. 

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Failing to keep your word that 
can damage trusted 

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relationships. 
So we've always got to be 

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mindful of the promises that you
make to yourself and the 

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promises that you make to 
others. 

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And we know as social workers, 
we make many promises to others,

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whether it's professionals, 
whether it's children. 

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By staying true to your word, 
you not only uphold your own 

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integrity, but also contribute 
to building that more 

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trustworthy and dependable 
relationship. 

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But what we do know is that 
isn't always possible as a 

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social worker, and that's 
something we're going to talk 

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about right now. 
So let's talk. 

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I remember when I started as a 
social worker over a decade ago,

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and I was so clear in my mind 
that I'm going to keep every 

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home visit appointment, every 
meeting, I'm going to be on time

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wherever I was meant to be and 
everything will be in order and 

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in a plan. 
Now to all the students that are

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listening to this, please excuse
my voice. 

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Hopefully next week I'll feel 
better, but it never goes 

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according to plan. 
I would say at least 70 to 80% 

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of the time. 
So having a plan, a strategy for

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managing people's expectations 
of you is very important. 

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So for example, if you are going
on annual leave, I would start 

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preparing people a month in 
advance. 

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Don't forget, at the end of the 
month I'm going to be on leave 

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for two weeks. 
So if you want this, if you need

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to give me that, please make 
sure you give it me by that 

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date. 
Put that at the end of your 

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e-mail. 
Once it's coming up to your 

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annual leave, make sure you've 
got your out of office on. 

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Make sure you're communicating 
it with your families. 

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Do you need anything right now? 
I'm going on leave in four 

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weeks. 
It sounds so simple, but if you 

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don't do that, let me tell you 
what happens. 

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You will come back to an e-mail 
list as long as the piece of 

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string. 
People will be expecting for you

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to reply, simply because they 
may need information from you 

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for that time. 
Whereas if you let them know 

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you're going away, whether it's 
a week, two days, two weeks, 

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whatever it may be, that's going
to help manage their 

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expectations of A your response 
and but B of course that you 

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won't actually be there. 
So they may just wait until your

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you return, which minimizes the 
amount of emails that may be 

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coming through during your 
holiday break. 

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It's one of the things that used
to give me a lot of anxiety was 

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returning back to work knowing 
that your e-mail list is going 

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to be like 250 or 365. 
Try and manage people's 

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expectations before that's going
to help you manage your time and

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manage your stress around 
managing emails. 

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I've completely gone off topic 
around keeping your word right. 

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I'm going to blame the cold, 
I'll blame the cold. 

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But hopefully, sorry. 
Hopefully you'll get my point 

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that to be able to keep your 
word there are going to be 

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moments where you need to manage
others expectations of you, what

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is realistic for you and your 
timetable. 

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When your manager asks you how 
long will it take you to do that

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piece of work, really give an 
honest answer and perhaps 

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negotiate from that honest place
rather than saying you know 

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what, yeah, next week is fine 
knowing you've got two court 

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reports and a a child protection
conference report to write. 

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Being honest with yourself is 
where you need to start and then

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work from there. 
Now the next thing I want to 

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mention while I'm I'm off topic 
slightly, so I'm going to just 

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continue in that direction. 
The other thing to note here is 

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around visits Now. 
I used to group my visits and do

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my visits in one day. 
I felt that worked better for 

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me. 
And then I will come in the next

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day. 
The next day would be write up 

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day slash admin day, right? 
But some people like to stagger 

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their visit visits throughout 
the week. 

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Some prefer to do half on a 
Friday morning and half on 

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Monday morning. 
It's completely up to you have 

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the autonomy. 
Depending on what of course your

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government agency tells you to 
do, they may have their own 

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policies around that. 
So me managing my visits in one 

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day, that was a wave that I 
could manage the time. 

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However, what happened? 
What used to happen to me 

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sometimes, in fact, it doesn't 
matter whether it was in one day

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or whether it was another day. 
Sometimes you'd be stuck in 

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traffic. 
And those days, yeah, we did not

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have the smart mobile phones 
those days. 

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We had old school Nokia's. 
That's bringing back memories 

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for those experienced workers. 
You're going to remember we just

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had old school Nokia's and I 
think we used to have some old 

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school Motorola's. 
You could only text and you 

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could only phone. 
So if you were driving, you 

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couldn't text to say that you're
running late. 

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Yeah. 
So sometimes when you are 

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planning your visits, manage the
expectation of the children and 

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family and say, OK, I'm planning
to come for four, give me a bit 

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of leeway. 
It may be between 4:00 and 4:34 

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and 4:15. 
That way if you're stuck in 

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traffic or your visit before, 
there is something that you're 

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having to deal with which is 
unexpected and taking extra 

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time, you may have a call that 
comes through between visits. 

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You're able to manage their 
expectations and keep your word 

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at the same time. 
What is this doing? 

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This is helping you maintain 
your rapport. 

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This is helping you maintain 
that relationship with them, and

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it's also helping you manage 
your time and manage their 

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expectations. 
Time is one of the most 

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difficult things to manage as a 
social worker and when you're 

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saying you're going to be there 
and that doesn't happen, it does

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have an impact. 
Now remember we are working with

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children and families where they
may have experienced rejections 

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and let downs and 
disappointments in their life 

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and then now looking to you and 
relying on you as the social 

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worker to provide a source of 
support. 

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So be mindful of the family's 
emotional disposition is going 

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to inform how you help to manage
their expectations. 

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Yeah, we don't want to create 
hurt by being super late or not 

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getting there at all. 
We know there's lots of crises 

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to deal with all the time this 
is happening. 

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You know, every day whether 
you've got a visit or not, 

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whether you've got a meeting or 
not. 

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Some of this is simply about 
communication and just taking 

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that little extra step that's 
going to help maintain those 

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relationships because you don't 
want them questioning your 

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reliability and your sincerity 
of the work that you're doing. 

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Now part of this is about you 
keeping your word to yourself, 

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and I want to just insert the 
personal development element 

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here. 
Because making those commitments

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to yourself with the the same 
level of importance and 

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integrity as you would someone 
else is key, right? 

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Setting those realistic and 
achievable goals to yourself is 

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how you grow in confidence. 
So when you say I'm going to 

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write 3 conference reports in 
one day and you can just about 

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get one done because of 
complexity, you're going to feel

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a way about yourself to 
yourself. 

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So be specific about what you 
want to achieve and be realistic

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about that. 
So you are managing your own 

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expectations for yourself 
because only you are responsible

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for holding yourself accountable
and tracking your own progress. 

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So make sure that when you're 
making decisions about what you 

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want to do and how you want to 
go about things, be honest with 

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yourself as well. 
I know as social workers, 

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because you're being pulled in 
three or four different 

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directions in any one hour, let 
alone the day. 

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Right? 
Remember, I've been there, so I 

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know, yeah, it's very 
challenging to keep up 

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sometimes. 
So if you've made a commitment 

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to yourself, I'm going to go on 
lunch every single day, perhaps 

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starting with two to three times
a week. 

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This way you're building that 
self trust with yourself, that 

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self-discipline, that 
consistency that's going to help

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you look after yourself in a 
role like this. 

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Furthermore, practice 
self-awareness and self 

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reflection. 
We know this is part of what we 

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do anyway. 
We know that it can be very 

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difficult to make it happen in a
busy week. 

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Make use of your supervision. 
Make use of your coaching. 

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If you've got access to 
coaching, be honest with 

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yourself about what you need to.
Think about, what you need to 

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debunk, what you need to rant 
about. 

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Often keeping things in your 
mind and not speaking them out 

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loud or writing them down is 
going to create and perpetuate 

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stress. 
So practice self-awareness and 

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reflection. 
Be honest with yourself about 

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your motivation, strengths and 
limitations. 

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Limitations is key. 
You can't be good at everything.

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As a social worker. 
Some of you are great at direct 

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work, but don't particularly 
like writing reports, right? 

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So instead of dreading that task
as you're coming up to it, 

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decide on your strategy so you 
can make it happen. 

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Make it easier for yourself, 
make it manageable, and you're 

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able to keep that promise to 
yourself. 

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And I want you to leave this 
podcast acknowledging the 

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importance of keeping the word, 
keeping your word to yourself. 

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Just to reiterate, it helps to 
build yourself esteem and your 

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confidence, and it gives you a 
sense of accomplishment. 

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And who doesn't want that? 
So when you find yourself unable

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to keep your word to yourself or
to others, it's important to 

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handle the situation with 
honesty, empathy, and 

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accountability. 
And that's going to help you 

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maintain the trust to yourself 
with respect to yourself and to 

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others. 
So with a focus on maintaining 

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relationships with your children
and families, I'm going to give 

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you 3 tips and then I'm going to
give my voice a rest. 

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And I'm sure you'll all 
understand. 

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Number one, I've mentioned this 
communication is key. 

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Be proactive in communicating 
with your children and families 

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or your professionals or people 
affected by the the the change 

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in plan. 
Explain the reasons. 

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You know, I've had someone say 
to me, yes, I'll agree to do 

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that, Lisa ran. 
But two weeks later, no reason 

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given. 
No, I'm not able to do that. 

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That breaks the trust and it 
diminishes the the meaning of 

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your word to them. 
So explain the reasons behind 

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the situation honestly and 
respectfully. 

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Could be due to unforeseen 
circumstances. 9 times out of 10

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that is going to be the case. 
You might be ill, you know, 

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there might be crisis 
intervention. 

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You may need to help another 
colleague. 

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Someone could fill, one of your 
team members could phone in 

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sick, and you need to step in 
and do something that's urgent 

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on that side. 
The list is endless. 

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But the point is communicate. 
Yeah, have that transparency 

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help mitigate those feelings of 
rejection or hurt that may 

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result in you being unable to 
keep your word #2. 

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Offer alternatives and 
solutions. 

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I'm not able to make it at 5:00,
but I can make it tomorrow at 

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6:00 or Wednesday at 7:00. 
I know we're not doing visits at

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6:00 or 7:00 PM, but you get my 
point. 

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If you're not able to fulfil 
your original promise, explore 

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alternative ways to do that so 
you're able to somewhat meet 

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their expectations. 
Offer assistance. 

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Offer alternatives, all in the 
name of maintaining that 

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relationship despite you not 
being able to do what you 

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originally planned #3 Take 
responsibility and make amends 

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where you can. 
Ownership of your actions and 

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the impact that they have on 
others is necessary. 

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And I it's it's I would say if 
you need to where you need to 

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just apologise, but sincerely 
for any inconvenience or 

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disappointment caused by you 
being unable to keep your word, 

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it may be completely out of your
hands. 

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Why that is the case, It doesn't
matter. 

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Just focus on maintaining that 
relationship. 

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Yeah, taking accountability, 
Demonstrating your commitment to

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your own accountability is going
to help to build that trust, is 

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going to help them understand 
what's happened and why, and 

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that you're you're offering to 
address the situation and that 

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can help to strengthen the 
relationship. 

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I want to see you all at the 
Empowering Social Workers 

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00:18:00,880 --> 00:18:07,600
Conference on Saturday the 13th 
of April 2024 in London. 

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00:18:08,120 --> 00:18:13,960
Go to 
socialworkcoachinghub.com/events

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00:18:14,320 --> 00:18:20,360
to get your tickets. 
Now, for those of you who are 

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00:18:20,360 --> 00:18:25,480
not listening to Podcast 
Premium, why ever not join the 

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00:18:25,480 --> 00:18:30,040
Podcast Premium community? 
You can go straight to the link 

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00:18:30,280 --> 00:18:32,640
that is in the podcast show 
notes. 

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00:18:32,760 --> 00:18:35,960
Click Subscribe here, get 
involved, be part of the 

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community and get deeper 
insights into the topics we're 

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00:18:40,320 --> 00:18:44,760
discussing here on the podcast. 
If you are following me on 

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LinkedIn every week I give you a
brand new newsletter that's 

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giving you motivation and 
mindset gems for the week. 

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Make sure you subscribe to that.
If you're following me on 

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LinkedIn, and that's under the 
name Lisa Ann Edwards, which is 

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00:19:02,400 --> 00:19:11,520
LESIRAN Edwards, and be part of 
that as well, I believe that is 

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00:19:11,920 --> 00:19:14,400
all I have for you. 
This week you've been listening 

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00:19:14,400 --> 00:19:18,280
to Lee Surran and dear social 
worker, let's talk the podcaster

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00:19:18,280 --> 00:19:22,840
is here to support you. 
The podcaster is here to support

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00:19:22,840 --> 00:19:26,720
your personal development and 
help you grow into the 

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00:19:26,720 --> 00:19:30,400
practitioner that you want to 
be, giving you all the wisdom 

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00:19:30,800 --> 00:19:34,560
and the mindset gems. 
Then your cup is full. 

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00:19:35,240 --> 00:19:40,760
You're able to pour into others.
Remember you're not alone and 

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keep me in your prayers this 
week as I try and get over this 

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00:19:43,600 --> 00:19:48,560
cold, fluy thing. 
I'll see you all soon. 

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God bless. 
Have a blessed week.