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Welcome to the everyday p.m. 
bypass the podcast. 

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Where I discuss project 
management principles for your 

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everyday life. 
My name is Ann campea and I'm a 

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certified project / program 
manager with a decade of 

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experience working for 
healthcare design and 

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development and Tech Industries.
I'm so excited to have you all. 

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Join me to kick off a new themed
episode under the everyday p.m. 

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umbrella called respectives 
where I will look back at recent

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project management related. 
Hot topics for the inaugural 

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retrospective I'm looking back 
at what we call citizen 

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development. 
So what is so citizen 

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development? 
I mean, simply put, it's taking 

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non it. 
Trained employees and training 

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them to become software. 
Developers according to an 

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article on Tech targets which is
written by Jerry liptak and 

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Lauren Horwitz. 
The this idea of Citizen 

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development is where, you know, 
it's basically a business 

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process that encourages these 
non it trained employees. 

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Like I said, to become software 
developers using it sanctioned 

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low code /. 
No code, which is an acronym L, 

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CN C platform's to create 
business applications this 

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approach to software development
enables employees despite their 

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lack of Of formal education and 
coding to become citizen 

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developers. 
They create and customize, 

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existing software programs to 
suit a user specific needs and 

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improve operational, efficiency 
within a company. 

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Now, to get into further 
details, they go on to highlight

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that these L CNC platforms, 
include the necessary lines of 

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code. 
So users simply drag-and-drop 

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icons to create and update 
applications. 

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These platforms simple visual 
tools, allow different 

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application, functions to 
connect components across 

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business units. 
Apply actions test to make sure 

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the programming works as 
expected and publish the code. 

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So, we have this concept right 
of Citizen development and I 

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remember first catching I on a 
huge investment. 

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I believe this was last year 
when Amazon pledge, 700 million 

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dollars to Aegis workers to 
code. 

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And first what caught my eye 
obviously was the fact that this

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Tech Giant has decided to invest
in their employees. 

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But what, what I found 
particularly interesting was 

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this concept of taking some of 
the workforce that is currently,

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you know, in their warehouses 
And teaching them how to code 

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now. 
This is just one of many 

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training initiatives that Amazon
has invested in throughout the 

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years. 
This one in particular is called

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associate to Tech which is a 
90-day program for warehouse 

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workers who want to learn it 
skills. 

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So as published in this article 
on wired.com by Louis mats Equis

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in, Was in nineteen, it 
describes this associate to Tech

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program as a 90-day program for 
warehouse her co-workers who 

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want to learn it skills. 
Amazon, Technical Academy, a 

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coding bootcamp designed to 
transition, corporate 

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non-technical employees into 
software, engineering roles, and

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machine Learning University for 
engineers who already have a 

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background in technology, and 
want to gain machine learning 

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and AI. 
Kills noticeably absent, our 

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programs that would specifically
prepare Amazon's Workforce for 

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climate change and the shifting 
energy landscape as article 

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article would go on to discuss. 
But you know there's something 

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really interesting here about 
your in a position like Amazon, 

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who is really struggling to, you
know, keep up with the hiring of

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all of the, the talent that they
need. 

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So why not? 
Look at the talent you currently

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have And see what you can do to 
help develop these workers. 

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Now there's something really 
positive there, right? 

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In terms of, you know, giving 
the this opportunity for these 

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warehouse workers who are 
looking for something new or 

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would like to just grow into a 
different position, you know, it

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obviously gets them out of their
minimum wage jobs and hopefully 

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into some full-time corporate 
positions. 

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I know many of the openings at 
Amazon. 

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For these types of positions, 
the article goes on to say are 

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within the corporate office in 
Seattle Washington. 

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So you know, there's there's 
even low relocation 

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opportunities there. 
If these workers are able to go 

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through the program and trained 
successfully to become these 

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citizen developers. 
But this whole concept is, you 

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know, to me at least very new 
and there are definitely some 

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positives and negatives. 
When you consider this. 

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So, Fast forward to about three 
weeks ago and Yad send apathy 

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and I apologize to you had. 
If I have pronounced his name, a

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totally butchered his name 
there. 

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But definitely a fan of the of 
you had in his business. 

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He is the founder and CEO of 
PMT. 

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I again, I may have discussed 
this with my friend Johnny, as 

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we were talking about PMP exam 
in a previous episode, but his 

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company focuses on helping 
folks, Study for and passed 

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various examinations including 
the project management 

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professional certification exam.
So what he had posted on 

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LinkedIn, three weeks ago, 
caught my eye as did the Amazon 

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article about two years ago now,
and he listed out the benefits 

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that he thought were relevant to
Citizen development. 

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So in his post, yeah, it says, 
project managers are 

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progressively contingent on 
technical To generate positive 

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outcomes and to accelerate the 
efficacy of work citizen 

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development and powers of 
project managers by providing 

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right the right tools to drive 
the right outcomes. 

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Are you still wondering why 
citizen development is critical 

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to Future project managers? 
And he goes on to list, the 

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following four benefits, which 
are the number one facilitates 

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digital transformation. 
Number two organizational, 

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Innovation number three, 
accelerates productivity. 

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And number four lessons, A 
burden of the IT team. 

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And for those again, that are 
not aware of what citizen 

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development is. 
I think we discussed it upfront 

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in this podcast, but he also 
outlines, you know, this, as 

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kind of being an emerging or new
trend in project management and 

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understanding how you would be 
able to unleash the potential in

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within your organization. 
To allow these non non it. 

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Trained employees to become 
software Developers, So with 

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that being said, you know, it's 
what's really interesting here 

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is, I do see the positives of 
being able to invest in your own

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employees, take them through 
this training and then bring 

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them back, you know, in two 
different positions within the 

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company that will obviously 
allow for the Innovation and the

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growth of some of the Strategic 
objectives especially for 

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companies like Amazon where, you
know, it's very tech-driven, 

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right? 
So I absolutely see the pros, I 

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love that you had points. 
You know, one of the biggest 

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Pros is reducing the burden on 
it. 

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Departments, I think that's 
fantastic. 

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I think for most of the 
companies I've had exposure to 

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or have, you know, obviously 
acquaintances and companies. 

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What I hear is definitely the, 
it departments face, you know, 

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difficult and surmounting 
issues. 

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Obviously, as technology 
advances the, it departments 

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also have to keep upright. 
There's new software. 

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There are just just new types of
development. 

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Arms. 
And so, I can imagine that right

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by having these citizen 
developers step in and do some 

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of the more basic coding for 
them, that it will free. 

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The, it departments up, who for 
those who are actually trained 

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in technology to be able to 
focus kind of on, so much of 

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those larger organizational 
goals to maybe build out. 

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Much more of the platform and do
some of the more really detailed

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and Technical. 
Work that they typically don't 

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just don't have the time to 
focus on so I can definitely see

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the benefit there. 
It could be as Jerry and Lauren 

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point out in their article in 
Tech Target, it could very well 

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be cost effective for the 
company, right? 

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So, you know, you create a large
pool of employees that you're 

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able to kind of share around 
into the various departments 

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within the company again, going 
back to the example of Amazon, 

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which is a humongous company, 
right? 

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Right. 
Where if you have this ability 

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to take your warehouse workers 
and give them this opportunity. 

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Now, you've got this large pool 
of employees who are now 

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qualified to help with the it 
related work, and maybe a great 

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approach to reduce the need for 
it professionals and the related

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costs. 
As, you know, obviously it 

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increases the technical 
understanding of everyone within

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the citizen developer community.
So then we go into this idea of 

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focus collaboration to provide 
efficiency and productivity 

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where needed across these types 
of projects, right? 

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So if you're able to implement 
an LLC NC platform, what that 

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will allow for is this this 
platform that gives you the 

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Simplicity of coding? 
The platform will allow you to 

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use existing code to speed up 
the creation of the apps that 

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are existing and really What I 
hear and again I haven't had a 

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chance to play around with a l 
CNC platform is that it just 

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makes, you know, changing the 
code faster. 

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It's very simple user-friendly. 
And as the company of olives and

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tries to keep up with the 
various releases of a software, 

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for example, these citizen 
developers can go in and help 

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complete the work that would 
typically fall onto the IT 

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department. 
So absolutely see all of these 

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as death. 
Finally being positives for 

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citizen development, both within
this article on Tech Target. 

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Yeah, point out the positives 
here, but we should also talk a 

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little bit about potential 
negatives to Citizen 

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development. 
So, as I learned more about this

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topic, it's definitely 
interesting to understand if 

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there are any downfalls here. 
And I think the first one that 

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came to mind, when I learned of 
whatever this is, is how is the 

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quality of the coding going to 
be, right? 

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So you've got these Who have 
gone to school for many, many 

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years to learn software 
development and definitely not 

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trying to Discount the hard work
and experience that goes into 

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that role. 
And now you have folks who are 

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going to go through, for 
example, a 90-day program, at 

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Amazon to learn simple coding, 
it makes me question. 

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The quality of the work in some 
ways, if it Can be done. 

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If it can be executed, obviously
it will take an investment from 

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Amazon to ensure. 
Not only are the employees 

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trained but they're trained. 
Well, that this 90-day program 

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includes everything that they 
would need to know to learn 

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basic coding. 
And is, is this enough to kind 

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of sustain some of the work that
Amazon is, you know, so 

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desperately in need of talent to
be able to fulfill. 

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I think that's the big question 
mark there. 

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And we'll the work of these 
citizen developers live up to 

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What the quality of work would 
have been if it was done by your

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you know, highly skilled Went to
went to school for many, many 

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years. 
So highly educated software 

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developers who have spent their 
lifetime, you know, in this 

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field I would I would I would 
assume that the quality will be 

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on par if anything, right. 
I would assume that the program 

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is going to give the employees 
enough. 

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And obviously if the employees 
are Passionate enough to learn 

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and invest in themselves. 
Just the time and the and the 

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work needed to learn then you 
could definitely get the quality

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to be at least at a point where 
it's acceptable on that it can 

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help further the goal of what 
citizen development is really 

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trying to progress. 
The other thing I would want to 

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understand and it could be it 
could be a potential negative 

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here as you know, as as 
technology changes. 

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Is and things are constantly 
changing. 

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Will these citizen developers be
able to keep up with the pace of

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the revisions that are required 
to ensure that these apps and 

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software will be up to speed, 
right? 

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So that so that as technology 
changes that these citizen 

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developers are also keeping up 
with the pace. 

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I think another question mark 
goes there. 

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So I think this idea is is 
relatively Renew and forgive me 

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if I'm just, you know, kind of 
late to the party here, but this

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idea of Citizen development can 
absolutely be a big benefit to 

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companies who like Amazon can't 
seem to keep up with the speed 

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at which they need to hire and 
acquire talent, to help in these

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big Tech projects. 
And so, as project managers, I 

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think the question mark for us 
and as we kind of consider how 

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this is applicable to our 
everyday lives is You know, as 

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project managers at least when I
started I thought every project 

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manager needed to know 
technology and I thought we had 

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to be trained because most of 
the products are most of the 

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jobs that you see online are 
these it p.m. roles. 

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And so with this idea of Citizen
development, it begs the 

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question of now, you know, more 
than ever these non p.m. roles 

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can prove to be much more 
relevant in this software. 

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Development space because now 
you're helping these non it. 

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Trained employees work together 
and collaborate and maybe it 

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just gives us peace of mind 
that, you know, all of us. 

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Don't technically need to be 
technical for lack of a better 

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way to say it. 
So just food for thought as we 

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learn what citizen development 
is and how this can impact some 

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of those, you know, big Tech 
giants like Google and Amazon 

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and Apple on it and such. 
So more to come. 

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As we kind of see this emerging 
Trend in project management. 

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I'll be interested to see how 
many companies, kind of latch on

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to this idea and consider in 
putting the money back to invest

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in its own employees. 
And hopefully, you know, we are 

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able to reap the benefits. 
Not only for those employees who

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are looking for a way to grow 
their capacity and grow within 

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the row. 
Roll or absolutely jump into a 

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new role, but I'm curious to see
the impact of Citizen 

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development, even the the 
project management space. 

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And if that creates a bigger 
scope for us, right, especially 

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us, non it, trained non-id, 
train project managers, who are 

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more and more having to go into 
this this setting where we have 

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to work with all types of 
employees, whether you are not 

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it, or it training. 
And us being the glue to be able

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to connect all of the dots 
between. 

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So I would love to know your 
thoughts as you listen to this 

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first episode of retrospective 
under the everyday p.m. podcast,

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umbrella. 
Let me know if you've heard of 

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Citizen development, I'd be 
curious to hear. 

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If you are someone who has 
actually participated in the 

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program and become became a 
citizen developer and maybe you 

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work at it. 
About a company that has a 

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citizen development program. 
I'd like to hear more on that as

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well. 
Well, that will do it for this 

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inaugural episode of 
retrospectives. 

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Thank you guys for listening to 
this week's project management, 

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Ali related, Hot Topic, citizen 
development will live. 

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Visit to know your thoughts for 
those that want to chat more 

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about it. 
You can find me and follow me on

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LinkedIn. 
Also, make sure to visit the 

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everyday p.m. podcast on the 
anchor platform or A podcast 

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platform you may use we are on 
Spotify, we are on Stitcher at 

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Google podcast. 
Apple podcasts all of the 

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podcasts and platforms as well 
as visit the everyday p.m..com. 

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There's a lot of good 
information on there. 

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A lot of posts on project 
management related topics and 

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some of these emerging Trends as
well. 

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So that will do it for me. 
I'm an campea. 

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Thank you for joining the 
everyday things podcast. 

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And until next time, take care.