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The Better Business Analysis 
Institute. 

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Presence the Better Business 
Analysis podcast. 

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With Benjamin Walsh. 
Hi. 

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Everybody and welcome. 
Back to. 

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The Better Business Analysis 
Podcast. 

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With your host. 
Benjamin Walsh and today we are 

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on our BA Bytes series and I'm. 
Going to talk about 13 

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differences. 
Between efficiency and 

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productivity, it's Friday the 
13th here in New Zealand. 

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And I thought, you know, why not
have 13? 

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Areas we can. 
Focus on. 

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So what do I mean? 
What do I mean by? 

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Productivity versus efficiency. 
There is a difference. 

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Between the two and it is often.
Confused by? 

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Business owners and business 
analysts alike, and I saw a. 

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Great post that motivated me for
this topic this week. 

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On LinkedIn. 
Which was an infographic and it 

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made me think that this is 
actually. 

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Something we. 
Should talk about. 

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Because they are two different 
things. 

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And then I want to summarize 
where. 

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I think. 
ABA should be. 

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Playing in this mix. 
So let's start by understanding 

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the basics. 
Productivity is about achieving 

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results, getting things done and
creating value. 

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Efficiency on the other. 
Hand is about. 

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Minimizing. 
Waste optimizing processes. 

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And doing things. 
With the least amount of effort 

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or money. 
Think of it this way. 

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Productivity is about doing the 
right. 

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Things. 
While. 

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Efficiency is about. 
Doing things right. 

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OK. 
And so they both connect to 

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value there. 
So I'm going. 

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To go through a bit of a matrix.
Here, efficiency versus. 

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Productivity to help us, kind 
of. 

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Visualize it and and and there 
was a great infographic. 

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I'll. 
See if I can share that. 

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I have shared it on LinkedIn. 
So please actually. 

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Follow me on LinkedIn and then. 
You'll be able to see the 

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infographic too, but we're going
to focus. 

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I've put some examples here, but
we're going to focus on 

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efficiency. 1st and explain what
that means. 

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So that is focused on process. 
And cost to increase efficiency 

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we need. 
To basically remove our 

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bureaucracy. 
Reduce unnecessary paperwork. 

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And approvals implement. 
Digital workflows. 

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And streamline document 
management. 

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That would be a way of doing 
that, which I'm sure. 

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As BA's we've. 
Been involved in that, some of 

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us have. 
We want to automate processes. 

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We want to use technology to. 
Automate repeatable tasks. 

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For ex. 
For. 

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Instance Employee. 
Software to automate. 

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Data entry you could say that. 
AI is really. 

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Attacking this area. 
In terms of business change? 

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Standardization We want to 
establish consistent procedures 

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and guidelines for common tasks 
and we want to reduce errors 

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which. 
Improves efficiency, so think 

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lean 6 Sigma. 
Toyota model we want to 

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streamline. 
We want to. 

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Identify and eliminate 
unnecessary steps in a process. 

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So you might have a current 
state and you're applying. 

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You're. 
Literally applying lean. 

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Processes to reduce. 
That so your. 

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Future state. 
Is more efficient OK, since 

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removing unnecessary steps. 
Bottlenecks. 

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OK. 
Redundancies. 

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So it goes to two people or it. 
Just needs to go to 1. 

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System, so that's very much 
streamlined. 

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That's very much. 
A warehouse of where BAS. 

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May, may, may. 
Play when they're looking at 

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the. 
Internal value chain and it also

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includes learning continuously, 
so staying up to date with new. 

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Technologies and best practice 
to improve. 

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Efficiency. 
So that's around going well. 

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Look, we're on a. 
ERP monolith system. 

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That does everything. 
But actually. 

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Part of the system there's. 
One area, like manufacturing, 

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it's not. 
Very good. 

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So we. 
Get on invest. 

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In we know. 
That our system. 

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Can integrate with a Really. 
Good. 

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Manufacturing module which will.
Reduce. 

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Time and effort, but you're only
looking at the. 

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The the lens of the process 
steps. 

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OK. 
So that's that's efficiency. 

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Is that clear? 
So efficiency you would. 

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Wrap up with. 
Lens 6 Sigma. 

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Continuous improvement. 
Some of the kind of. 

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Agilists have moved into this 
space. 

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Kaizen, you know, kind of. 
Focusing on efficiency. 

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OK, very much came out of. 
The manufacturing world. 

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Originally. 
Now I want. 

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To talk about. 
Productivity. 

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Different. 
They're different. 

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Things. 
Productivity. 

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Productivity is. 
Focused on. 

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People and value. 
An important difference there. 

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So with productivity, we want to
build motivation. 

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We want to create a. 
Positive and supportive. 

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Work environment, we want to 
offer incentives, recognize 

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achievement and provide. 
Opportunities for growth. 

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OK. 
So that's employment value. 

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We want to have a very clear 
vision. 

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We want to ensure that employees
understand the company's goals. 

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And how their? 
Work contributes to those 

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overarching goals. 
This helps aligns effort. 

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And maintains. 
Focus. 

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We want to foster. 
Collaboration, encouraging 

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teamwork and knowledge sharing. 
We want to create opportunities.

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For cross functional. 
Collaboration and provide tools 

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for effective communication. 
We want to provide agency. 

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What does that mean? 
We want to. 

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Employ and empower, Sorry. 
Employ and empower employees. 

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We. 
Want to encourage? 

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Them. 
To make decisions and take 

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ownership. 
Of their own work. 

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OK. 
So that's really important. 

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I like the. 
Word agency there. 

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This can boost morale and 
increase engagement. 

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So I've done in the right. 
Way this we always talk about 

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autonomy like I want an autonomy
to do my work. 

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It's a very. 
Clinical. 

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Word. 
Agency is better. 

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Because it suggests that you. 
Are your own agent. 

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OK, which also. 
Means that you're skilled. 

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We want to. 
Upskill. 

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We want to invest in employee 
development to enhance their 

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skills and. 
Capabilities, OK, so that's. 

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Not like learning a new. 
Technology that's so that might 

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be you know that's great that 
you as an employee know how to 

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use the new technology and there
might. 

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Be a skills enhancement. 
But that's about knowing about a

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new technology, whereas 
upskilling is around. 

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Actually, skills and capability.
Of the individuals. 

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So that's around. 
Training programs. 

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Workshops and mentorship. 
Opportunities and very much in 

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the area that I'm passionate 
about. 

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Upskilling you listening to this
podcast? 

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You are naturally. 
Upskilling while listening so 

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you know. 
Congratulations. 

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And then the next bit is around 
building as. 

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Long a company. 
Culture where employees feel 

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valued. 
And connected. 

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And, you know can can foster a. 
Sense of community. 

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That is actually a sense of 
belonging provides natural. 

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Productivity because it's. 
Focused on people and value, you

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also need to think. 
About rest. 

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Says. 
Weird a so factor in rest 

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encourage employees to take 
breaks and prioritize work life 

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balance. 
Adequate risk can improve 

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productivity and prevent 
burnout. 

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So these. 
I'm going to give you one more. 

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In this area, which is actually 
#8 under productivity, I'm going

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to give you one more and then 
we're going to talk about how 

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this relates to today in 2024. 
The last one is. 

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Also. 
Around learning continuously so,

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but it's around creating the 
culture to. 

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Allow that to happen. 
It's not just learn a new skill 

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because the manager. 
Wants you to but create a 

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culture of learning and growth, 
encouraging employees. 

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To seek out new knowledge and 
skills, not just because of a. 

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Technology change. 
But literally. 

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Because it's beneficial to. 
Themselves, and hopefully. 

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Mutually beneficial to the 
organization. 

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But it might even be. 
More focused on the. 

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Employee even if there's even if
that means that an employee 

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grows. 
Out of the. 

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Company it's not a. 
Bad thing to do that as long as 

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people know. 
That that's like an Interstate 

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in that their journey. 
OK, so. 

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What? 
I think I. 

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Just need to say really quickly 
here is that productivity is 

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where. 
There needs. 

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To be more effort focused. 
It's naturally more soft. 

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It is around the soft areas it. 
Is around motivation. 

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It is around change management. 
It is around the HR side. 

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But do you know what it's so? 
Important companies that don't. 

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Focus on productivity, people in
value. 

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Right, creating real value and 
just try and. 

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Focus on efficiency, which is 
actually doing more. 

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With less they don't they they 
fail. 

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It doesn't matter if. 
You've got an efficient company.

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People don't want to work there.
OK. 

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So you need a mix of these two 
things and I think. 

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Beas are focused. 
Much more on efficiency but not 

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really value and I talked. 
About a lot of employee value 

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things there, but this is also 
in. 

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Relation to productivity and the
value in. 

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Which your customer. 
Feels dealing with your. 

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Business so. 
If they know your employee, 

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there is a. 
Link. 

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Between employee happiness. 
And customer happiness there is.

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Eventually it is. 
Exposed that people aren't. 

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Happy working in a certain 
company and and you know. 

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That will affect. 
Sales and customer sentiment. 

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But if your customers are happy.
And your employees are happy, so

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they're both happy. 
Then the value they get. 

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Out of your or the perceived 
value they get out of. 

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Dealing with. 
You is higher. 

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And that's. 
Great, that's what. 

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We want. 
Continuous long term 

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relationships. 
With our customers. 

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And want them to feel valued 
with our service and our 

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products and our people to feel 
valued. 

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That's a. 
Long term sustainable. 

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Productive company not. 
Just, you know, doing things 

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cheaply. 
So you need to be able to 

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maximize. 
Both. 

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OK, they need to weigh them up. 
So while. 

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Efficiency and. 
Productivity are distinct. 

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They're not mutually. 
Exclusive. 

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In fact, they often work 
together to achieve. 

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Kind of like optimal. 
Results, so I'm going to give. 

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You 6 examples here 1 is. 
To set. 

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Clear goals. 
Ensure your team understands the

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objectives and priorities. 
That helps focus. 

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Our efforts on the right tasks. 
And those right tasks are 

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valuable tasks, but there isn't 
any waste in them. 

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OK. 
So that's number one. 

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You're all shooting for the same
goal. #2 is to. 

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Prioritize tasks OK, use. 
Techniques like the. 

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Eisenhower. 
Matrix to prioritize. 

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Tasks based on. 
Urgency and importance. 

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That means you're doing the most
valuable for the. 

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Organization. 
Right. 

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And also, you know, they're not 
going. 

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To be wasteful. 
Because they're at the top. 

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Of the pile, you still need to. 
Eliminate waste, OK? 

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Either of your. 
If you want to be. 

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Productive. 
You. 

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Do need to eliminate waste but 
not? 

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For the reasons of cutting 
costs. 

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But just of. 
Value generation and making 

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your. 
Employees feel like. 

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You're actually creating. 
Some. 

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Kind of value. 
Or something that's. 

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Useful, so remove unnecessary 
steps or activities that don't. 

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Contribute to value creation. 
OK, it's not. 

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Increased cost. 
It's value creation. 

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Value is important it sometimes.
Costs money. 

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To create value. 
So it's not about doing it 

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cheaper, it's about. 
Doing it. 

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Producing more value, that's a 
different way mindset of looking

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at eliminating waste. 
You need to empower your team. 

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Give. 
Employees Autonomy. 

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We've talked about before and 
the tools they need to. 

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Do their best work. 
Give them crappy tools. 

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They're going to be ineffective 
and inefficient. 

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OK, they might be productive in 
their outputs. 

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But it will. 
Be put in hand in hand with that

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you need to have. 
Great tools, so give them the 

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tools to do the job if you 
foster a. 

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Positive. 
Culture A supportive and 

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collaborative culture. 
Where people feel. 

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Valued and motivated. 
They will start to look for 

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ways. 
To make your company more. 

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Efficient anyway. 
They'll go. 

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They'll. 
Worry about the fact that the. 

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You know, printing. 
Double. 

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Sided, you know. 
Color. 

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Copies of something that just. 
Needed to be black and white, 

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which saves your company money. 
But they'll. 

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Only do. 
That as. 

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They're connecting with what 
your company is. 

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Trying to achieve and they 
understand. 

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That if. 
We save money there. 

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We can invest in some funny 
areas like team building or. 

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Better products for our 
customers. 

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And the last one is continuous 
improvement. 

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Encourage a mindset of 
continuously learning and 

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improving SO. 
In conclusion, they're both 

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essential for success, 
productivity and efficiency. 

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You should understand the 
differences and a lot. 

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Of people don't so. 
You need to merge. 

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The two and focus on both. 
As ABA you. 

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Can't just focus on efficiency, 
which is a lot of some BAS have 

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just. 
Done that. 

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That's not right. 
That's not just. 

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That's what Lean BA is about. 
That's not quite right, because 

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if. 
You don't have value generation.

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It doesn't. 
Matter. 

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If you've just cast. 
Got a lean running company? 

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If no one's happy about it, 
remember doing the. 

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Right things. 
Productivity. 

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Is just as important. 
As doing. 

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Things. 
Right, which is efficiency you 

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need. 
Both by. 

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Striking a balance. 
Between the two. 

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You'll be well on your way to 
achieving better. 

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Results for the company and 
actually feeling great as a 

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business analyst. 
You will be better. 

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Now that's it. 
For this week, I really do have.

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A an ask. 
For you guys, if you could. 

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Please follow me on. 
LinkedIn right or? 

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Like the posts that would be 
really helpful. 

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And share with your friends. 
That just boasts. 

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How many people listen? 
It isn't monetized. 

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It's all free here, but if you 
do that. 

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It actually just helps. 
Get the word out more people. 

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Listen and it motivates me to 
continue. 

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Doing the show. 
When we're growing. 

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As an audience, thank you so 
much. 

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I'll see you next week.