1 00:00:00,320 --> 00:00:04,400 The Better Business Analysis Institute Presence the Better 2 00:00:04,400 --> 00:00:13,800 Business Analysis Podcast with Hindwin Walsh Today on the 3 00:00:13,840 --> 00:00:17,480 Better Business Analysis podcast we are going to be talking about 4 00:00:17,880 --> 00:00:23,640 one of the bread and butter. In this case, the bread site of 5 00:00:23,640 --> 00:00:28,650 business analysis is one of the two main fundamental tools and 6 00:00:28,650 --> 00:00:32,810 techniques that I think distinguish you between whether 7 00:00:32,810 --> 00:00:35,170 or not you're a BA or whether or not you might be in another 8 00:00:35,170 --> 00:00:38,770 field. In that area is process 9 00:00:38,770 --> 00:00:42,130 modeling. Now, process modeling can be a 10 00:00:43,170 --> 00:00:44,890 boring topic for a lot of people. 11 00:00:45,210 --> 00:00:52,130 I hope to make it exciting or as educational and informative as I 12 00:00:52,130 --> 00:01:00,010 can, and we'll start there by talking about what is, what is a 13 00:01:00,010 --> 00:01:04,209 process and I I This is a constant conversation I always 14 00:01:04,209 --> 00:01:08,810 have with BA teams who may get a little bit confused about what 15 00:01:08,810 --> 00:01:12,570 is processed. And I think it would be good for 16 00:01:12,570 --> 00:01:16,930 us to just start not look at a definition but just think about 17 00:01:16,930 --> 00:01:20,490 the world and the fact that we are performing tasks and 18 00:01:20,490 --> 00:01:23,730 activities every day, right? Everything we do in action, we 19 00:01:23,730 --> 00:01:29,390 do even you know the the actions that are natural in terms of 20 00:01:29,390 --> 00:01:33,510 physics, they're all processes. So all the things we do at the 21 00:01:33,510 --> 00:01:37,670 general sense and how we interact with things and how we 22 00:01:37,670 --> 00:01:40,070 think. I want you to take that broad 23 00:01:40,070 --> 00:01:44,830 view in terms of in terms of process and specifically as 24 00:01:44,830 --> 00:01:48,310 business analysts with we're looking at business processes, 25 00:01:48,310 --> 00:01:52,550 we're looking at the processes within the organization. 26 00:01:52,920 --> 00:01:57,720 We're looking at processes in terms of interactions with 27 00:01:57,720 --> 00:02:02,360 systems and and other technology. 28 00:02:02,640 --> 00:02:08,000 We're looking at processes in terms of those which are at the 29 00:02:08,000 --> 00:02:13,240 top end of the business, the business model, the 30 00:02:13,280 --> 00:02:16,520 organizational capabilities that are required for the business. 31 00:02:17,040 --> 00:02:20,930 And we're looking at what you might standardly think of when 32 00:02:20,930 --> 00:02:27,330 when I say process, the business process, the both the model and 33 00:02:27,330 --> 00:02:31,930 you know and the maps there. And finally, there's of course 34 00:02:32,050 --> 00:02:36,410 one of the most important processes which aren't discussed 35 00:02:36,410 --> 00:02:40,650 much when we talk about process modeling internally at a 36 00:02:40,650 --> 00:02:45,610 business, which is the customer journey, the process in which 37 00:02:46,180 --> 00:02:49,780 the customer, our end customer go through. 38 00:02:49,780 --> 00:02:54,260 So when I talk about processes here, I'm talking about all of 39 00:02:54,260 --> 00:02:58,100 those aspects. And so if you think about the 40 00:02:58,220 --> 00:03:04,060 customer journey and you think of the process between that in 41 00:03:04,060 --> 00:03:07,980 terms of the organization fulfilling a service, the 42 00:03:07,980 --> 00:03:12,980 service design process and then the business model required to 43 00:03:12,980 --> 00:03:15,930 support that. Then the highest level 44 00:03:16,090 --> 00:03:19,570 capabilities required to support the business model. 45 00:03:20,170 --> 00:03:24,970 Then the processes within each area of the business and then 46 00:03:24,970 --> 00:03:29,970 the tasks required to execute on that process. 47 00:03:30,890 --> 00:03:34,130 And then there's system processes of course and then 48 00:03:34,130 --> 00:03:36,250 there's data probably under that. 49 00:03:37,170 --> 00:03:39,850 That's a lot of different layers. 50 00:03:41,650 --> 00:03:47,650 And what we use to describe those layers is a hierarchy. 51 00:03:47,730 --> 00:03:51,370 Because there is a hierarchy, there's usually a lot less at 52 00:03:51,370 --> 00:03:55,610 the top and there's usually a lot more exponential kind of 53 00:03:55,610 --> 00:03:58,130 growth down below. And you can and you can 54 00:03:58,130 --> 00:04:01,330 visualize that like a triangle. OK. 55 00:04:01,810 --> 00:04:06,690 And when you talk about business hierarchy, various different 56 00:04:06,690 --> 00:04:11,370 organizations have divided up the hierarchy into different 57 00:04:11,370 --> 00:04:14,080 sections. And we usually refer to those 58 00:04:14,080 --> 00:04:17,399 sections as levels. And they're usually given a 59 00:04:17,399 --> 00:04:21,560 number from zero, you know, down to four or five or six. 60 00:04:23,200 --> 00:04:29,440 And you depending on where you go, If you go to, say, some of 61 00:04:29,440 --> 00:04:32,920 the organizations that are closely along with BPMM, there 62 00:04:32,920 --> 00:04:37,280 will be a process model. In education learning, you learn 63 00:04:37,280 --> 00:04:40,640 around process models. And also there's a great website 64 00:04:40,640 --> 00:04:44,240 which we'll talk about more of throughout the episode, which is 65 00:04:44,240 --> 00:04:50,720 called the APQC model, which also has its own definition of 66 00:04:50,720 --> 00:04:53,840 what these levels are. And I don't want you to get too 67 00:04:54,080 --> 00:04:56,920 too caught up on these levels. All I'll say is that there's 68 00:04:56,920 --> 00:05:00,400 slight differences in terms of where they draw the line or how 69 00:05:00,400 --> 00:05:03,520 many levels they are, but they've really divided this 70 00:05:03,520 --> 00:05:08,820 pyramid up in terms of talking about the information you need 71 00:05:08,860 --> 00:05:13,540 and the level of level of abstraction in which that level 72 00:05:13,540 --> 00:05:16,900 talks about. OK and and and I'm going to just 73 00:05:16,900 --> 00:05:22,260 talk about four levels today because this is the model that I 74 00:05:22,260 --> 00:05:27,380 subscribe to and that means that I would choose the right 75 00:05:27,380 --> 00:05:31,220 definition of those levels for the organization or come along 76 00:05:31,220 --> 00:05:34,620 with one. So as Bas don't please don't get 77 00:05:34,980 --> 00:05:37,980 into debates necessarily on different views of that as long 78 00:05:37,980 --> 00:05:42,460 as you know the logic of the the competing model makes sense. 79 00:05:43,020 --> 00:05:49,260 What we'll we'll start with is what is level 0 and and this is 80 00:05:49,260 --> 00:05:54,380 where the numbering can can change depending on which which 81 00:05:54,380 --> 00:05:58,940 definition you look at. So #0 process 0 should be the 82 00:05:58,940 --> 00:06:04,560 highest level process in which your business, your organization 83 00:06:04,600 --> 00:06:07,680 operates in. And you could argue that that is 84 00:06:07,680 --> 00:06:12,600 the business model itself. So it is taking inputs, which is 85 00:06:12,600 --> 00:06:16,680 usually investment time. For example, it is doing 86 00:06:16,680 --> 00:06:18,720 something and it's outputting something. 87 00:06:19,200 --> 00:06:24,320 And so if you think of that as just one rectangle box with a 88 00:06:24,320 --> 00:06:27,880 couple of arrows in, a couple of arrows out and your business 89 00:06:27,880 --> 00:06:31,760 model being the middle part, the black box, which we'll talk 90 00:06:31,760 --> 00:06:36,000 about a lot today, then that is the highest level process. 91 00:06:36,400 --> 00:06:41,360 And that can be depicted as a simple box or as a business 92 00:06:41,360 --> 00:06:45,960 model canvas for example, or as a lean canvas depending on kind 93 00:06:45,960 --> 00:06:48,800 of where you've started your business and how mature it is. 94 00:06:50,120 --> 00:06:55,040 And so that defines the highest level reason for existence. 95 00:06:57,750 --> 00:07:02,670 Below that you then get into what can be referred to as 96 00:07:03,030 --> 00:07:06,790 capabilities. So level one being the 97 00:07:06,830 --> 00:07:11,710 capabilities needed to support your business or your type of 98 00:07:11,710 --> 00:07:14,790 business. Your business will have some 99 00:07:14,790 --> 00:07:20,230 unique attributes which we talk about as UVP, unique value 100 00:07:20,230 --> 00:07:22,670 proposition and it will have some attributes that are 101 00:07:22,710 --> 00:07:27,240 requires but aren't necessarily unique to your business and more 102 00:07:27,240 --> 00:07:30,080 of the generic business type processes. 103 00:07:30,520 --> 00:07:36,520 So you have a series of those. The APQC model defines templated 104 00:07:37,000 --> 00:07:41,560 capability levels which it suggests are common across 105 00:07:41,560 --> 00:07:45,360 business or at least very similar across industries 106 00:07:45,760 --> 00:07:48,880 depending on what you do. And you know these are things 107 00:07:48,880 --> 00:07:54,590 like managing financial resources and so that is there 108 00:07:54,750 --> 00:07:57,430 everything to do with accounts payable, receivable accounts. 109 00:07:57,790 --> 00:08:00,270 I always use accounts as an example because people generally 110 00:08:00,270 --> 00:08:04,190 understand that and it really says that it provides a series 111 00:08:04,190 --> 00:08:09,430 of of of processes and lower level tasks which need to be 112 00:08:09,430 --> 00:08:12,870 completed within that area and they're generic and they say 113 00:08:12,870 --> 00:08:16,150 that you know every business will do a variation of these 114 00:08:16,150 --> 00:08:19,470 things. We'll go into deep about how 115 00:08:19,470 --> 00:08:23,590 that can be useful for us as Bas in a minute, but let's just say 116 00:08:23,590 --> 00:08:28,630 that's the highest level kind of organizational capability boxes 117 00:08:28,630 --> 00:08:31,830 we might have. And so you'd look tend to have a 118 00:08:31,830 --> 00:08:35,630 tendency to have maybe somewhere between 5 and 15, not too many 119 00:08:35,630 --> 00:08:38,830 of these boxes. If we take an example of a 120 00:08:39,030 --> 00:08:43,470 cupcake store, it will have processes around marketing, it 121 00:08:43,470 --> 00:08:46,310 will have process around sales. It will have processing around 122 00:08:46,310 --> 00:08:51,410 producing the physical good. The manufacturing side will have 123 00:08:51,410 --> 00:08:56,250 processes around our financial side, HR, strategic planning for 124 00:08:56,250 --> 00:08:58,010 example. And there will, you'll find 125 00:08:58,010 --> 00:09:01,130 there will probably be around 10 to 13 of those processes. 126 00:09:01,530 --> 00:09:07,410 And when you think about selling cupcakes through a shop, I guess 127 00:09:07,570 --> 00:09:11,690 the shop, the cupcake, the customer experience and the 128 00:09:11,690 --> 00:09:16,650 serving of the customer are three really important elements 129 00:09:16,650 --> 00:09:21,130 that you would most likely be unique to you and not 130 00:09:21,930 --> 00:09:25,090 necessarily replicated by every other cupcake store unless you 131 00:09:25,090 --> 00:09:30,410 are a franchise restaurant. So those processes there we've 132 00:09:30,410 --> 00:09:33,410 just talked about maybe critical processes for you. 133 00:09:34,610 --> 00:09:38,930 So at the highest level, we may have a cupcake cafe, if you 134 00:09:38,930 --> 00:09:42,330 like, which has got some inputs, investment people, resources. 135 00:09:42,730 --> 00:09:46,170 We produce cupcakes and we sell them and maybe coffee and tea 136 00:09:46,750 --> 00:09:49,270 and then the output is ideally profit. 137 00:09:50,750 --> 00:09:53,230 And that's our business model. Below that we have these 138 00:09:53,230 --> 00:09:56,830 processes or organizational capabilities we talked about, 139 00:09:57,070 --> 00:10:00,870 which are effectively groups of processes if you're looking at 140 00:10:00,870 --> 00:10:04,950 from the bottom up. So that's level one and then we 141 00:10:04,950 --> 00:10:08,550 get to level 2 and it's usually at this level. 142 00:10:08,790 --> 00:10:12,350 And this is again where the different definitions come into 143 00:10:12,350 --> 00:10:14,330 play. But I like to think about this 144 00:10:14,410 --> 00:10:17,450 as the we're starting to actually look at a flow here. 145 00:10:17,770 --> 00:10:22,610 We're starting to look at a process flow that may happen 146 00:10:22,610 --> 00:10:25,810 within one of those capabilities. 147 00:10:25,970 --> 00:10:29,970 Obviously they join together but you're adding sequence at this 148 00:10:29,970 --> 00:10:34,370 point and still this might be there may need to be this is a 149 00:10:34,370 --> 00:10:38,650 level 2 and you may need to do a Level 3 version of this process 150 00:10:38,650 --> 00:10:44,860 to get down to the task level however or activity level. 151 00:10:45,420 --> 00:10:49,180 But at this point we're really talking about doing a series of 152 00:10:49,180 --> 00:10:52,660 flows and so. So one approach could be just a 153 00:10:52,660 --> 00:10:56,820 very straight line process for how we, for example, we were 154 00:10:56,820 --> 00:11:03,580 looking at the delivery of physical goods, in this case the 155 00:11:03,580 --> 00:11:06,060 cupcakes and manufacturing cupcakes would be another way of 156 00:11:06,060 --> 00:11:08,900 saying that. Then it could be, you know the 157 00:11:08,900 --> 00:11:13,640 beginning of the process could be we've taken an order and then 158 00:11:13,720 --> 00:11:17,760 it could be all the steps for making maybe you've already done 159 00:11:17,760 --> 00:11:20,120 some prep. So it might be take cupcake, 160 00:11:20,120 --> 00:11:27,040 apply icing, apply design, provide that back to the server 161 00:11:27,200 --> 00:11:31,440 to deliver to the customer and that's really very, very high 162 00:11:31,440 --> 00:11:35,080 level. And then you then would go down 163 00:11:35,080 --> 00:11:38,610 to another level of abstraction and that was just a straight 164 00:11:38,610 --> 00:11:42,650 flow where you might go into a bit more of what we would 165 00:11:42,850 --> 00:11:46,050 consider process. The word we use business process 166 00:11:46,050 --> 00:11:52,570 is really this level where we say you know the fundamental, 167 00:11:52,610 --> 00:11:57,970 what steps in terms of manufacturing cupcake which 168 00:11:57,970 --> 00:12:00,450 would be a lower level sub process. 169 00:12:00,810 --> 00:12:07,680 So again that could be Baker takes cupcake, Baker applies, 170 00:12:09,000 --> 00:12:19,800 looks at order, form takes icing from the icing area applies 171 00:12:19,800 --> 00:12:23,360 icing you know moves to tray and so forth. 172 00:12:24,130 --> 00:12:29,090 And so these are the kind of what activities and and there I 173 00:12:29,090 --> 00:12:31,970 dipped into a little bit of a how and and that was probably 174 00:12:31,970 --> 00:12:35,410 not 100% correct, but you're really getting to where you are 175 00:12:35,410 --> 00:12:38,970 associating an actor or a person or a stakeholder. 176 00:12:40,130 --> 00:12:43,370 You know we are in the process, they are, they're a back office 177 00:12:43,890 --> 00:12:46,090 person in this case. So we know that this is the 178 00:12:46,090 --> 00:12:49,490 manufacturing side and it's where they are doing an 179 00:12:49,490 --> 00:12:53,390 activity. So that's usually represented by 180 00:12:53,430 --> 00:12:59,350 a or should be represented by a BPMM process map model that 181 00:12:59,350 --> 00:13:01,910 you're drawing and that's accurate and that can be read. 182 00:13:02,190 --> 00:13:04,830 And this was cupcakes, but it was a computerized system. 183 00:13:04,830 --> 00:13:08,270 It was very important that we use the notation language that's 184 00:13:08,270 --> 00:13:10,310 common. So another BA could pick it up 185 00:13:10,310 --> 00:13:14,350 or a computer could read it. And so once you've got down to 186 00:13:14,350 --> 00:13:18,630 the series of steps there, we really know now. 187 00:13:18,630 --> 00:13:22,070 So if we look at our cupcake model, we know that we've got 188 00:13:22,150 --> 00:13:27,310 this cupcake business at our level zero kind of process. 189 00:13:27,790 --> 00:13:31,590 We know the kind of process groups. 190 00:13:31,870 --> 00:13:36,150 We know the general sequence, then we know the process steps 191 00:13:36,150 --> 00:13:39,890 involved and below that we get into the how we get into 192 00:13:39,890 --> 00:13:44,170 procedure task level. So this is where you are 193 00:13:44,170 --> 00:13:48,610 associating the activity, what you are doing with the tools in 194 00:13:48,610 --> 00:13:51,490 which you use all the systems that you interface with. 195 00:13:52,010 --> 00:13:55,050 And so that could be the oven in this case, it could be the pulse 196 00:13:55,050 --> 00:13:57,930 system, it could literally be the tools we use. 197 00:13:58,490 --> 00:14:04,330 And and the reason why that's different and also important is 198 00:14:04,330 --> 00:14:09,340 that that level, that lower level procedure level which is 199 00:14:09,380 --> 00:14:12,980 how level changes quite often. So that you usually find that 200 00:14:12,980 --> 00:14:17,020 these this process level was the most open to change and it will 201 00:14:17,020 --> 00:14:22,460 evolve and it's usually where the interface was system changes 202 00:14:23,180 --> 00:14:27,260 evolve and this is how people experience kind of it at this 203 00:14:27,260 --> 00:14:32,020 level and that changes often. But whereas the general ability 204 00:14:32,020 --> 00:14:37,390 to manufacture and to bake and to design A cupcake doesn't 205 00:14:37,590 --> 00:14:41,470 particularly change even if you get a new blender or you you 206 00:14:41,470 --> 00:14:43,830 know get a new piping tool for icing. 207 00:14:44,350 --> 00:14:47,870 So that's the distinction there. The house step is the procedure 208 00:14:47,870 --> 00:14:51,110 step. So that hierarchy we talked 209 00:14:51,110 --> 00:14:55,470 about which is 0 down to four in this example is pretty much it 210 00:14:55,550 --> 00:14:57,870 in terms of the hierarchy that's four levels. 211 00:15:00,190 --> 00:15:03,470 Obviously we we start at 0, but but we've got those four levels 212 00:15:04,260 --> 00:15:07,020 and so you've gone down from business model to organizational 213 00:15:07,020 --> 00:15:12,260 capability down to kind of process map to process model and 214 00:15:12,260 --> 00:15:13,700 then procedure in terms of the how. 215 00:15:15,380 --> 00:15:17,740 So five, I guess if you talk about 0 as well. 216 00:15:17,820 --> 00:15:20,980 Now what we have missed out there which is equally important 217 00:15:20,980 --> 00:15:24,740 is what I would refer to as process Step -1. 218 00:15:25,220 --> 00:15:28,060 It's not the sexiest name but it's the customer journey. 219 00:15:28,340 --> 00:15:31,220 So this is the process the customer goes through to 220 00:15:31,220 --> 00:15:34,890 interact with us or from their it's always written from their 221 00:15:34,890 --> 00:15:38,690 perspective. So it's their the customer's 222 00:15:38,690 --> 00:15:41,810 journey to acquire a cupcake, for example, buy a cupcake and 223 00:15:41,810 --> 00:15:45,010 enjoy it. So that could be, you know, 224 00:15:45,170 --> 00:15:48,770 learning about us online, visiting the store, putting in 225 00:15:48,770 --> 00:15:54,210 an order, waiting to receive an order, receiving the cupcake, 226 00:15:54,210 --> 00:15:56,450 eating the cupcake, posting a review. 227 00:15:57,450 --> 00:16:00,970 So that's now customer journey. And that customer journey 228 00:16:00,970 --> 00:16:06,210 usually will have our corresponding element in terms 229 00:16:06,210 --> 00:16:07,930 of obviously it connects with our business model. 230 00:16:08,050 --> 00:16:10,170 And if it doesn't, they're not a target customer. 231 00:16:10,170 --> 00:16:13,050 We've got something fundamentally wrong there and it 232 00:16:13,050 --> 00:16:15,770 will have a relationship, a mapping relationship with our 233 00:16:15,770 --> 00:16:18,050 capabilities about where they interact. 234 00:16:18,490 --> 00:16:21,210 And so in this case, it would be in terms of our managing 235 00:16:21,210 --> 00:16:23,850 customer service, in terms of our marketing, our sales. 236 00:16:24,650 --> 00:16:27,090 They don't really see the manufacturing side, which is why 237 00:16:27,090 --> 00:16:29,550 it's back office. But they do experience our 238 00:16:29,550 --> 00:16:34,750 customer service and our post sales processes which could be 239 00:16:34,750 --> 00:16:38,750 you know, following them up with an e-mail or potentially the, 240 00:16:38,790 --> 00:16:41,270 you know, the Baker coming out and asking them what they 241 00:16:41,270 --> 00:16:44,870 thought of the cupcake. So that customer journey is 242 00:16:44,870 --> 00:16:48,390 hugely important, very important when you haven't even 243 00:16:48,390 --> 00:16:51,830 established a business yet, it's usually a place for opportunity 244 00:16:51,830 --> 00:16:56,590 or for you to understand your customers and every VA needs to 245 00:16:56,590 --> 00:17:00,510 understand service design and customer journey from the world 246 00:17:00,510 --> 00:17:04,109 of you know design thinking of it something called a mystery as 247 00:17:04,109 --> 00:17:07,750 in they we it's new and then equally from more structured 248 00:17:07,750 --> 00:17:10,990 service design if it's something that you are changing a process 249 00:17:10,990 --> 00:17:14,190 or making it better or it's much more straightforward. 250 00:17:14,630 --> 00:17:18,310 And so that process is that -1 as I've talked about, but it 251 00:17:18,310 --> 00:17:21,349 should always be there. And so then you can clearly see 252 00:17:21,750 --> 00:17:25,319 from the top of the pyramid this kind of line above the pyramid 253 00:17:25,599 --> 00:17:29,280 and then the process model from that from zero down to the 254 00:17:29,280 --> 00:17:32,920 procedures and that that is your hierarchy and and here and you 255 00:17:32,920 --> 00:17:36,640 will not necessarily especially if it's a company bigger than a 256 00:17:36,960 --> 00:17:44,760 cupcake cafe, the idea of modeling all that stuff is too 257 00:17:44,760 --> 00:17:48,400 much and would be wasteful. So what we need to do is first 258 00:17:48,400 --> 00:17:51,760 understand where we are in a project or a change, what level 259 00:17:51,760 --> 00:17:56,250 it's affecting and map that out. Just with really simple, simple 260 00:17:56,250 --> 00:17:58,890 boxes. You don't necessarily need to 261 00:17:58,890 --> 00:18:02,050 know the process steps, you just need to know the inputs and 262 00:18:02,050 --> 00:18:07,210 outputs of these steps using techniques like an IDIF diagram. 263 00:18:07,570 --> 00:18:09,930 Look that up if you don't know what that is and we talk about 264 00:18:09,930 --> 00:18:14,810 it on our website. So you're effectively when you 265 00:18:14,810 --> 00:18:17,890 start a change you should understand the scope and when we 266 00:18:17,890 --> 00:18:20,770 have a process hierarchy or at least have an idea of what that 267 00:18:20,770 --> 00:18:24,400 should be for our company, then we can start you know circling 268 00:18:24,400 --> 00:18:27,440 where a change may be affected. And that could be driven from 269 00:18:27,440 --> 00:18:31,160 the customer journey if it's customer driven or it could be 270 00:18:31,160 --> 00:18:32,960 something internal or it could be both. 271 00:18:33,240 --> 00:18:35,800 And if we did something internal then we can see what effect that 272 00:18:35,800 --> 00:18:39,000 might have on the customer and it could actually have you know 273 00:18:39,640 --> 00:18:43,320 cause and effect as with any change that we could model out. 274 00:18:43,840 --> 00:18:50,240 So that's process hierarchy. When you RBA you generally are 275 00:18:50,240 --> 00:18:53,580 playing in the middle, but where you're modeling a process for a 276 00:18:53,580 --> 00:18:57,020 department or internally and you're you're finding out what 277 00:18:57,020 --> 00:18:59,620 the activities are, that'll be a that, I'm sorry, your 278 00:18:59,620 --> 00:19:02,820 stakeholder is going through. And that's generally using you 279 00:19:02,820 --> 00:19:08,020 know tools like Visio, Mural where you are trying to map this 280 00:19:08,020 --> 00:19:10,820 out and using post its is a great way of doing that and 281 00:19:10,820 --> 00:19:13,940 moving things around until you get to a position where you kind 282 00:19:13,940 --> 00:19:17,040 of understand what's going on and you understand the rules 283 00:19:17,040 --> 00:19:19,840 that need to be applied throughout that process flow. 284 00:19:20,160 --> 00:19:22,880 And then jumping to something like Visio and playing that back 285 00:19:23,640 --> 00:19:28,000 to customers to get that right is kind of what you experience 286 00:19:28,040 --> 00:19:32,760 and having a great template. Understanding the shapes of BPMM 287 00:19:33,080 --> 00:19:38,080 is very important and we'll be putting out some free learning 288 00:19:38,080 --> 00:19:42,090 around that very shortly. That's the kind of area that you 289 00:19:42,090 --> 00:19:46,610 will find that you might start with or you'll really experience 290 00:19:46,810 --> 00:19:49,570 them. And when we talk about process 291 00:19:49,570 --> 00:19:53,490 improvement, we we're generally looking at that kind of level of 292 00:19:53,490 --> 00:19:57,050 the hierarchy. However, those who are Better 293 00:19:57,050 --> 00:20:00,210 Business analysts understand where they play within the 294 00:20:00,210 --> 00:20:04,850 hierarchy tree and what the impact of that process has on 295 00:20:05,130 --> 00:20:09,090 both anything below IT systems and anything anything above IT. 296 00:20:10,380 --> 00:20:13,220 So that's this episode I've just talked about the process 297 00:20:13,220 --> 00:20:16,020 hierarchy. We will have a specific episode 298 00:20:16,060 --> 00:20:20,940 on BPM Process modeling and maybe a little bit more on IDIF 299 00:20:20,980 --> 00:20:23,740 in the future, but hopefully that gives you an idea about 300 00:20:23,740 --> 00:20:27,580 what process is. Every business is basically for 301 00:20:28,060 --> 00:20:32,180 the the purpose that exists for as its business model, which is 302 00:20:32,180 --> 00:20:35,700 a process in itself made-up of all these other connected 303 00:20:35,740 --> 00:20:39,830 processes. So yeah, I hope you learned 304 00:20:39,830 --> 00:20:42,470 something today and I'll see you in the next episode.