1 00:00:00,400 --> 00:00:03,200 The Better Business Analysis Institute. 2 00:00:03,560 --> 00:00:07,200 Presence, the Better Business Analysis podcast with Kingsman 3 00:00:07,240 --> 00:00:13,920 Walsh. Hi, everybody and welcome back 4 00:00:13,920 --> 00:00:16,480 to the Better Business. Analysis Podcast with Benjamin 5 00:00:16,480 --> 00:00:19,400 Walsh and. This week we are going to be 6 00:00:19,400 --> 00:00:23,640 talking about a technical area. Which a lot of Bas should 7 00:00:23,640 --> 00:00:28,810 understand and to be honest. I have had some conversations. 8 00:00:29,610 --> 00:00:34,930 Previous IT managers and CIOs who believe that this will form. 9 00:00:34,930 --> 00:00:36,850 Part of the BA role. In the. 10 00:00:36,850 --> 00:00:39,690 Future the topic. I want to talk about. 11 00:00:39,690 --> 00:00:43,530 Today is what we what's. Referred to as Low code or No 12 00:00:43,530 --> 00:00:46,930 code applications now if you haven't heard. 13 00:00:46,930 --> 00:00:52,210 Of that term before. Then I'll give you just a quick. 14 00:00:52,250 --> 00:00:55,930 Intro so the idea. Is that these apps can be 15 00:00:55,930 --> 00:00:58,930 created through kind of a drag and drop interface with. 16 00:00:58,970 --> 00:01:02,290 Minimal coding as the idea. Will come back to that minimal 17 00:01:02,290 --> 00:01:09,730 coding ** You can drag and drop and create an interface and you 18 00:01:09,730 --> 00:01:11,490 can. Use these tools to. 19 00:01:11,490 --> 00:01:13,850 Put in a bit of. Bit of logic, and we'll talk 20 00:01:13,850 --> 00:01:17,930 about what logic is in terms of the mechanics. 21 00:01:17,930 --> 00:01:20,570 Of how these tools work and then you can connect. 22 00:01:20,650 --> 00:01:24,490 That application to a database and that database. 23 00:01:24,490 --> 00:01:30,570 Can be very range from things. Like a Google sheet to. 24 00:01:30,930 --> 00:01:34,450 What's called an air? Table to a relational database. 25 00:01:34,730 --> 00:01:41,650 Usually free ones like MySQL or. This whole app could be. 26 00:01:42,410 --> 00:01:45,690 Living in within something called a container on a cloud 27 00:01:45,690 --> 00:01:47,130 service. Like AWS? 28 00:01:47,520 --> 00:01:50,480 Or Google Cloud or Oracle? Cloud or Azure? 29 00:01:50,480 --> 00:01:52,520 So you might have heard of all these words. 30 00:01:52,520 --> 00:01:54,440 I'm. Specifically using words that 31 00:01:54,440 --> 00:01:56,720 you. May have heard of before, so 32 00:01:56,720 --> 00:02:00,480 what's the main purpose behind these low code? 33 00:02:00,600 --> 00:02:04,800 Apps is that? Those who are not developers can 34 00:02:04,800 --> 00:02:09,199 rapidly create applications to. Meet a requirement. 35 00:02:10,600 --> 00:02:15,160 It's usually. They're usually used for. 1. 36 00:02:15,650 --> 00:02:21,810 Kind of use case or one purpose. A good example might be a tablet 37 00:02:21,850 --> 00:02:23,730 application. So you're. 38 00:02:24,530 --> 00:02:26,770 Doing a bit of what's. Called Field Services, so you're 39 00:02:26,770 --> 00:02:29,170 out and about. Talking to customers and maybe. 40 00:02:29,170 --> 00:02:32,210 You just want to sign some people up, for example. 41 00:02:32,210 --> 00:02:37,290 For your mobile phone provider. Or an Internet provider, you 42 00:02:37,290 --> 00:02:39,010 know. You always probably get door. 43 00:02:39,010 --> 00:02:41,810 Knockers around your house. Actually we had one earlier. 44 00:02:42,250 --> 00:02:44,200 Today. So they'll knock on your door 45 00:02:44,200 --> 00:02:45,600 and they might say, can we sign you up? 46 00:02:45,600 --> 00:02:46,960 And they'll. Ask for your first name, your 47 00:02:46,960 --> 00:02:49,160 last name. Your e-mail address and whether 48 00:02:49,160 --> 00:02:51,520 or not. They can send you some details 49 00:02:52,120 --> 00:02:56,000 and. The type of application they 50 00:02:56,000 --> 00:02:58,320 could use to enter that information such that the 51 00:02:58,320 --> 00:03:01,000 information. Is accessible for the back. 52 00:03:01,000 --> 00:03:02,720 End functions so they can you know. 53 00:03:02,720 --> 00:03:05,840 Add you to a marketing list or ring you back. 54 00:03:06,320 --> 00:03:08,720 Via the call center that kind of app that. 55 00:03:08,720 --> 00:03:12,310 They're running on their on their tablet would be a great 56 00:03:12,310 --> 00:03:14,670 candidate. For what I would call a low code 57 00:03:14,670 --> 00:03:18,150 no code app. And So what does that mean? 58 00:03:18,870 --> 00:03:24,710 For the BA profession, as we know those who are in business. 59 00:03:24,710 --> 00:03:26,190 Analysis and those who are still. 60 00:03:26,630 --> 00:03:29,750 You know, getting in there. Well, this might be. 61 00:03:30,990 --> 00:03:33,030 A fact about our. Profession that you need to 62 00:03:33,030 --> 00:03:36,030 know. Which is we're usually seen as a 63 00:03:36,030 --> 00:03:38,150 Jack. Of all trades where they're 64 00:03:38,150 --> 00:03:44,480 connected to it, however. People don't necessarily value 65 00:03:44,480 --> 00:03:45,560 or. Understand exactly. 66 00:03:45,560 --> 00:03:48,920 What we do and so if we're someone who's sitting down and 67 00:03:48,920 --> 00:03:52,640 getting requirements from. A group of stakeholders or. 68 00:03:52,640 --> 00:03:55,960 Elicitating them. Then there's sometimes there's 69 00:03:56,000 --> 00:03:58,320 an expectation from a. CIO. 70 00:03:58,640 --> 00:04:01,400 Or someone who's come. From a very technology. 71 00:04:01,400 --> 00:04:05,920 Space that Bas can do some, you know, lower level technical PA 72 00:04:05,920 --> 00:04:08,080 work to. A point of implementing or 73 00:04:08,080 --> 00:04:11,000 configuring systems. Sometimes known as systems 74 00:04:11,000 --> 00:04:15,360 analysis. So because that's an expectation 75 00:04:15,560 --> 00:04:17,240 for some BA. 'S out there. 76 00:04:17,880 --> 00:04:22,400 I would suggest that being able to use low code apps and produce 77 00:04:22,400 --> 00:04:24,040 low code apps. Or at least. 78 00:04:24,040 --> 00:04:29,120 Advise on them could become part of your job. 79 00:04:30,240 --> 00:04:32,200 And for those Ba's. Who are more? 80 00:04:32,200 --> 00:04:35,440 Business focused who aren't technically focused more on the 81 00:04:35,440 --> 00:04:37,960 process. Side it's good to understand. 82 00:04:37,960 --> 00:04:41,920 That the how these apps. Work how they're made and you 83 00:04:41,920 --> 00:04:45,120 know just in terms of what options there are out there 84 00:04:45,120 --> 00:04:48,320 these days. Because they could be possible 85 00:04:48,320 --> 00:04:49,920 solutions to problems. That you? 86 00:04:50,280 --> 00:04:54,760 Are uncovering. Also, and you, we've talked 87 00:04:54,760 --> 00:04:58,680 about AI before, but a lot of these low code, no code apps 88 00:04:59,320 --> 00:05:02,040 can. Interface with things like 89 00:05:02,040 --> 00:05:04,920 ChatGPT. Open AI as the actual platform 90 00:05:05,360 --> 00:05:06,960 and it can send. Information or retrieve 91 00:05:06,960 --> 00:05:11,410 information. So understanding that and seeing 92 00:05:11,410 --> 00:05:13,810 that. These AI tools are kind of being 93 00:05:13,810 --> 00:05:16,570 plugged. In to these low code no code 94 00:05:16,570 --> 00:05:21,730 apps means that that's. You're going to see a big 95 00:05:22,010 --> 00:05:25,810 skyrocketing effect. Of more of these kind of low 96 00:05:25,810 --> 00:05:26,890 code no. Code apps. 97 00:05:26,890 --> 00:05:29,250 Happening in the market. Okay. 98 00:05:29,250 --> 00:05:32,500 Cool. Finally, I think another another 99 00:05:32,700 --> 00:05:36,780 point, when we talk about low code no code apps is they I've 100 00:05:36,780 --> 00:05:38,500 seen. Of late quite. 101 00:05:38,620 --> 00:05:40,700 A lot of. Use cases where. 102 00:05:41,120 --> 00:05:44,800 They are created not just for one use case to say. 103 00:05:44,800 --> 00:05:47,640 For example, what Door knocking? Knocking, you know, data 104 00:05:47,640 --> 00:05:52,480 collection app. I've seen them used as extenders 105 00:05:52,760 --> 00:05:54,880 for systems. That are quite. 106 00:05:54,880 --> 00:05:57,880 Old school so SAP. For example, is a pretty old 107 00:05:57,880 --> 00:05:59,920 school system. It's not going to change. 108 00:06:00,320 --> 00:06:02,560 You know it's going to iterate, but it's not, its. 109 00:06:02,600 --> 00:06:04,760 Interface isn't going to change anytime soon. 110 00:06:05,250 --> 00:06:08,850 It's a large ERP type. System that's quite robust. 111 00:06:09,170 --> 00:06:12,450 The same in the the dynamics family, the same in the Oracle 112 00:06:12,450 --> 00:06:15,530 family and. Sometimes these low code no code 113 00:06:15,530 --> 00:06:18,250 apps are. Literally used to develop 114 00:06:18,250 --> 00:06:23,370 modules for add-ons to these enterprise apps so that other 115 00:06:23,370 --> 00:06:26,050 business processes can be rapidly developed without you 116 00:06:26,050 --> 00:06:28,690 needing to necessarily. Spend a whole lot of money 117 00:06:29,010 --> 00:06:32,570 developing the. Big ERP systems that can be. 118 00:06:32,570 --> 00:06:36,690 Expensive and rely on. You know, qualified. 119 00:06:36,690 --> 00:06:40,290 Specialists on those tools. Okay, so I talk about. 120 00:06:40,290 --> 00:06:42,610 These low code no code apps. I'm just going to call them low 121 00:06:42,610 --> 00:06:45,130 code apps going forward, so I don't. 122 00:06:45,130 --> 00:06:47,970 Have to say. That that double whammy. 123 00:06:49,610 --> 00:06:51,970 So what are they? So I think in order to 124 00:06:51,970 --> 00:06:54,290 understand what a low. Code app is we kind of need to 125 00:06:54,290 --> 00:06:57,290 understand what an application is. 126 00:06:57,410 --> 00:07:02,640 Anyway, generally and what makes up an application now I am. 127 00:07:02,640 --> 00:07:07,480 Going to simplify architecture here, I don't think it matters. 128 00:07:07,920 --> 00:07:11,240 If we go down to. I don't think it helps and. 129 00:07:11,240 --> 00:07:14,080 Matters that there are different variations of. 130 00:07:14,960 --> 00:07:16,680 Application architecture I think we. 131 00:07:16,680 --> 00:07:20,080 Just need to. Know about 3 layers and the 132 00:07:20,080 --> 00:07:23,340 three layers are. The interface, So what you the. 133 00:07:23,340 --> 00:07:25,100 You know what you're using on your device. 134 00:07:25,100 --> 00:07:28,220 So if you were on your. PC You might have an interface 135 00:07:28,220 --> 00:07:29,980 you use which might be running a. 136 00:07:29,980 --> 00:07:32,740 Website kind of a web what's called a web application. 137 00:07:33,100 --> 00:07:35,260 So app. That you go to your browser and 138 00:07:35,260 --> 00:07:39,300 you view and you use. So there's, there's that, and 139 00:07:39,300 --> 00:07:41,780 then. There's also, I guess interfaces 140 00:07:41,780 --> 00:07:44,980 in terms of a mobile. App which is actually usually 141 00:07:45,500 --> 00:07:47,700 different a different. Set of code. 142 00:07:48,170 --> 00:07:50,170 That's written specifically to utilize. 143 00:07:50,170 --> 00:07:53,010 Some of the functions and the hardware on a mobile phone. 144 00:07:53,370 --> 00:07:57,930 And so you'd find that, say, your banking app is quite. 145 00:07:57,930 --> 00:08:02,130 Different when you're on your. Versus what it is on your 146 00:08:02,130 --> 00:08:06,250 website and yes, there are ways of making them. 147 00:08:06,330 --> 00:08:09,250 Very similar to one another. And there are whole technologies 148 00:08:09,250 --> 00:08:10,690 about having. You know what's. 149 00:08:10,690 --> 00:08:14,090 Called one interface for oil. And and very similar and. 150 00:08:14,090 --> 00:08:16,490 You push it out. For both those different. 151 00:08:16,490 --> 00:08:18,210 Channels or those different device types. 152 00:08:18,890 --> 00:08:21,210 Regardless, you know. Regardless, you don't have to. 153 00:08:21,570 --> 00:08:23,410 Do double the. Work in terms of interface 154 00:08:23,410 --> 00:08:25,890 design. But we'll just just as. 155 00:08:25,890 --> 00:08:28,770 Far as I guess, the point that I'm trying to make here is you 156 00:08:28,770 --> 00:08:32,250 have an interface, something that you're using to either 157 00:08:32,250 --> 00:08:35,570 enter information, update information, delete information, 158 00:08:35,650 --> 00:08:39,250 or view information and. That interface could be limited 159 00:08:39,570 --> 00:08:41,690 to just viewing information sometimes. 160 00:08:41,690 --> 00:08:44,850 Like viewing a website. But also you can have 161 00:08:44,850 --> 00:08:47,690 application. When we do applications, we're 162 00:08:47,690 --> 00:08:49,690 generally talking about something you can you can 163 00:08:49,730 --> 00:08:52,250 interact. With and a. 164 00:08:52,250 --> 00:08:55,410 Term that we use with to describe interaction. 165 00:08:55,410 --> 00:08:58,530 Sometimes it's called. CRUD which is just an. 166 00:08:58,530 --> 00:09:02,530 Acronym that stands for Create, Read, Update and Delete. 167 00:09:02,890 --> 00:09:05,410 And so when we talk about apps, we're generally talking about 168 00:09:05,410 --> 00:09:07,410 applications. Which allow you to do those 169 00:09:07,410 --> 00:09:09,170 things. So create an account. 170 00:09:09,170 --> 00:09:11,760 Update your details. And of course there are other 171 00:09:11,960 --> 00:09:13,760 other functions apart from those. 172 00:09:14,480 --> 00:09:15,840 I've just talked about in terms of. 173 00:09:16,160 --> 00:09:19,840 Viewing and of course of potentially kicking off or 174 00:09:19,840 --> 00:09:23,440 triggering an activity. But that's what we talk about 175 00:09:23,440 --> 00:09:26,160 when we talk about. So you've got the interface 176 00:09:26,160 --> 00:09:27,840 layer, that's the top. That's number one. 177 00:09:27,840 --> 00:09:29,640 There are only three layers. In this. 178 00:09:29,800 --> 00:09:33,960 What's called three layer? And yes, I am simplifying this 179 00:09:33,960 --> 00:09:35,960 and it has changed, but to be honest. 180 00:09:35,960 --> 00:09:37,320 I'm going to. Talk about the level that. 181 00:09:37,320 --> 00:09:40,510 BI needs to understand. Is the interface layer and like 182 00:09:40,510 --> 00:09:43,790 I said, could have could be similar looking it could be 183 00:09:43,790 --> 00:09:45,790 completely different. Depending on on the. 184 00:09:46,510 --> 00:09:49,950 Channel or the device in. Which you are designing an 185 00:09:49,950 --> 00:09:52,190 interface and then in the middle. 186 00:09:52,190 --> 00:09:54,150 We have kind of what's called the logic layer. 187 00:09:54,750 --> 00:09:56,870 This is where all our business rules should sit. 188 00:09:57,270 --> 00:10:00,550 They should be common across our different interfaces. 189 00:10:01,150 --> 00:10:04,630 As they are what drive our business and so one example. 190 00:10:04,630 --> 00:10:06,710 If we talked about for a banking app. 191 00:10:07,100 --> 00:10:09,900 It could simply be the rules around transferring money from 192 00:10:09,900 --> 00:10:11,100 1:00. Account to another. 193 00:10:11,380 --> 00:10:14,940 Could be baked in at this. Layer and so regardless of if 194 00:10:14,940 --> 00:10:17,780 you're using your mobile. Phone or you're doing it online? 195 00:10:17,940 --> 00:10:21,900 The same logic or the same code? I guess that's fundamentally 196 00:10:21,900 --> 00:10:24,380 behind there, the same. Workflow if you like. 197 00:10:24,380 --> 00:10:26,860 Workflow is a really good. Way of thinking about this 198 00:10:26,860 --> 00:10:30,300 layer. Is is the same? 199 00:10:30,920 --> 00:10:33,280 And so there is a trigger or an action and then something. 200 00:10:33,280 --> 00:10:36,120 Happens and there's a result. So in this layer you can 201 00:10:36,120 --> 00:10:40,200 generally draw quite nicely in a process diagram and your 202 00:10:40,200 --> 00:10:43,320 process. Diagram is generally if you. 203 00:10:43,960 --> 00:10:48,480 The system steps implemented in this middle. 204 00:10:48,480 --> 00:10:51,760 Layer the logic layer and finally. 205 00:10:51,760 --> 00:10:53,760 Underneath we have the data layer, if you like the. 206 00:10:54,760 --> 00:10:59,480 So the actual information. That the various fields that 207 00:10:59,480 --> 00:11:03,680 make up the application in terms of your name and an address you 208 00:11:03,680 --> 00:11:04,840 know. First name, Last name. 209 00:11:05,080 --> 00:11:07,440 Phone number for example is stored in. 210 00:11:07,800 --> 00:11:10,920 Some kind of table? And the data layer and usually 211 00:11:10,920 --> 00:11:12,400 in what we call. A database. 212 00:11:12,680 --> 00:11:15,000 So you have those 3 layers database at the bottom. 213 00:11:15,000 --> 00:11:17,400 Which has got all the data in it and it's usually you know. 214 00:11:17,400 --> 00:11:19,920 Defined by a data model, so you might. 215 00:11:19,920 --> 00:11:23,040 Have your customer details in one area if you're building a 216 00:11:23,770 --> 00:11:26,730 customer driven app. If you're signing them up, you 217 00:11:26,730 --> 00:11:28,610 might have a provider. Table and you might have an 218 00:11:28,690 --> 00:11:32,530 offers table or a deal table and they might be the three kind of. 219 00:11:32,810 --> 00:11:35,210 Tables that you had if. You were signing customers up 220 00:11:35,210 --> 00:11:38,250 for Internet services door knocking and you might have 221 00:11:38,250 --> 00:11:39,530 another table for the person who. 222 00:11:39,530 --> 00:11:41,570 Was signing them up. So they will all. 223 00:11:41,570 --> 00:11:44,890 Connect down the database, but it is actually easy to 224 00:11:45,090 --> 00:11:47,570 understand and most BIS should understand that at a high. 225 00:11:47,570 --> 00:11:50,980 Level and then you might have at that. 226 00:11:51,140 --> 00:11:53,700 Second layer, the middle layer. In the sandwich you have the 227 00:11:53,700 --> 00:11:59,300 logic which might. Send a new new customer details 228 00:11:59,300 --> 00:12:00,780 that have come through. A sign up form. 229 00:12:01,100 --> 00:12:03,620 Either on the website. Or on this tablet that these 230 00:12:03,620 --> 00:12:07,180 doorknockers are using when they enter information. 231 00:12:07,180 --> 00:12:11,420 Through a form, which is a term we use for a type of way of 232 00:12:11,420 --> 00:12:14,450 capturing information on an interface like. 233 00:12:15,330 --> 00:12:19,370 The customer themselves. Or the door knocker will click 234 00:12:19,370 --> 00:12:27,050 submit and this middle layer. Will be used either have code or 235 00:12:27,050 --> 00:12:30,770 workflow to send. That information to the database 236 00:12:30,770 --> 00:12:32,650 and create a new. Customer record. 237 00:12:33,090 --> 00:12:35,090 So that's kind of how applications work. 238 00:12:35,090 --> 00:12:36,890 It's just. Very Those 3 layers you've got 239 00:12:36,890 --> 00:12:39,290 an interface. You've got logic in the middle, 240 00:12:39,660 --> 00:12:42,380 and you've. Got a database and so that's how 241 00:12:42,380 --> 00:12:45,100 most. If not all applications work. 242 00:12:45,700 --> 00:12:46,980 At a very. Simple terms. 243 00:12:46,980 --> 00:12:50,100 There are ways in which you can drill down into those various 244 00:12:50,140 --> 00:12:51,860 areas and explain different ways of. 245 00:12:51,860 --> 00:12:55,020 Optimizing all that, but effectively that is how most. 246 00:12:55,300 --> 00:12:57,940 Systems in the world work, and you know the. 247 00:12:57,980 --> 00:13:00,660 Interface and the middle bit and the database. 248 00:13:00,660 --> 00:13:04,100 Can all be different flavors these days, so the reason that's 249 00:13:04,100 --> 00:13:09,050 important to understand is that. When we talk about low, these 250 00:13:09,050 --> 00:13:13,050 low code apps generally when you're dragging and dropping 251 00:13:13,210 --> 00:13:15,610 your. Elements like the say for 252 00:13:15,610 --> 00:13:19,490 example we want to create just a one page. 253 00:13:20,170 --> 00:13:24,290 Application where we want to have a form to capture. 254 00:13:24,290 --> 00:13:27,610 Customer details that we're going to sign up, we might. 255 00:13:27,610 --> 00:13:30,490 Be at we will need obviously, a sign up. 256 00:13:30,490 --> 00:13:33,570 Form for that. We need some code or. 257 00:13:33,570 --> 00:13:38,400 Some logic and we need a database to save the customer. 258 00:13:38,560 --> 00:13:40,520 Information like a table of customer. 259 00:13:41,160 --> 00:13:43,840 Fields and so these low code apps. 260 00:13:43,840 --> 00:13:46,240 Generally they don't come with the database, they might come 261 00:13:46,240 --> 00:13:48,320 with their own. You generally have to create. 262 00:13:48,320 --> 00:13:51,960 That separately. Or it goes into your enterprise 263 00:13:52,200 --> 00:13:54,720 data store, your warehouse. Is sometimes called. 264 00:13:54,720 --> 00:13:56,880 Referred to as your data lake or your data warehouse. 265 00:13:58,000 --> 00:14:00,640 You connect to that. So you get your. 266 00:14:00,640 --> 00:14:04,080 Dbas to create that. Or you know, or you yourself can 267 00:14:04,080 --> 00:14:06,000 go through. Kind of a wizard to create that 268 00:14:06,760 --> 00:14:08,560 and then you start dragging and dropping. 269 00:14:08,560 --> 00:14:09,800 The fields you want, you say OK, I. 270 00:14:09,800 --> 00:14:12,440 Want a new customer I want to have. 271 00:14:12,440 --> 00:14:14,160 I want to click their name. Their first name? 272 00:14:14,160 --> 00:14:17,040 Last name, their phone number, their e-mail address and kind of 273 00:14:17,280 --> 00:14:19,800 maybe. When they're interested, or if 274 00:14:19,800 --> 00:14:22,280 they're interested in signing up for the deal, we've got on offer 275 00:14:22,520 --> 00:14:24,720 and a submit button. And so all that can be done 276 00:14:24,720 --> 00:14:27,240 through like a drag and drop interface. 277 00:14:27,960 --> 00:14:30,720 Very, very, very. Similar to you know any other 278 00:14:30,720 --> 00:14:33,600 drag and drop interface. You've used, you know it just as 279 00:14:33,600 --> 00:14:36,440 easy, if not easier. Than say a Word document 280 00:14:36,880 --> 00:14:39,720 interface or a PowerPoint. When you're dragging elements on 281 00:14:39,720 --> 00:14:44,840 there and then and then we need. To, they're generally clever 282 00:14:44,840 --> 00:14:47,200 enough. To have all those fields within. 283 00:14:47,200 --> 00:14:49,920 Something called a form element and. 284 00:14:50,320 --> 00:14:53,320 Then we've got our submit button and and and and we. 285 00:14:53,320 --> 00:14:58,400 Usually the, depending on what. Log code app you're using, you 286 00:14:58,400 --> 00:15:02,080 would hover over or click. On the submit button and that 287 00:15:02,080 --> 00:15:04,160 that's. Where you would tell it that you 288 00:15:04,160 --> 00:15:09,360 were connecting. To the customers table and you 289 00:15:09,360 --> 00:15:12,440 wanted to. Create a record and that's as 290 00:15:12,440 --> 00:15:14,600 simple. As that so the log code. 291 00:15:14,600 --> 00:15:17,820 Apps are actually not just. Providing the interface, they're 292 00:15:17,820 --> 00:15:21,300 also helping with that middle code, and some of them will. 293 00:15:21,300 --> 00:15:24,740 Have tabs for. Workflow to say hey look not 294 00:15:24,740 --> 00:15:26,380 only. Will we click this button? 295 00:15:26,380 --> 00:15:28,460 Do we want to? Send this information to the 296 00:15:28,460 --> 00:15:31,820 database. We also want to change the 297 00:15:31,820 --> 00:15:33,820 information. In some way or send an e-mail. 298 00:15:34,220 --> 00:15:38,340 So they're actually, they're quite advanced and I've been 299 00:15:38,340 --> 00:15:39,740 playing. Around with some of them I've 300 00:15:39,740 --> 00:15:42,500 been actually really interested. In this area for years. 301 00:15:42,980 --> 00:15:46,350 And I'm going to talk about. Some of the pitfalls with some 302 00:15:46,350 --> 00:15:48,390 of these tools and why I still haven't. 303 00:15:48,390 --> 00:15:53,550 Found the perfect low code tool out there in a minute but I have 304 00:15:53,550 --> 00:15:56,550 been playing with them for. As a BA or as an entrepreneur 305 00:15:56,550 --> 00:15:58,510 I've been. I've had heaps of ideas and I've 306 00:15:58,950 --> 00:16:00,550 you know, I had to. Work through development 307 00:16:00,550 --> 00:16:03,630 companies to make things happen, and sometimes they've been very. 308 00:16:03,630 --> 00:16:07,190 Very very simple use cases of trying to solve and I have 309 00:16:07,190 --> 00:16:08,910 enough technical. Ability in myself. 310 00:16:08,910 --> 00:16:10,790 To be able to create and deploy these apps. 311 00:16:12,170 --> 00:16:14,370 The thing about these low code apps, of course, is that they're 312 00:16:14,370 --> 00:16:17,490 generally running in the cloud. You can get ones that run 313 00:16:17,610 --> 00:16:22,570 locally and you know. Depending on the flavor or who 314 00:16:22,570 --> 00:16:24,410 makes them. There could be different 315 00:16:24,410 --> 00:16:26,890 security concerns or non functional requirements that you 316 00:16:26,890 --> 00:16:30,610 have to worry. About so your IT department 317 00:16:30,610 --> 00:16:32,490 might not be happy, for example, if you. 318 00:16:32,490 --> 00:16:34,450 Just downloaded one of these and started using it. 319 00:16:35,290 --> 00:16:37,170 Which we called shadow it. Sometimes. 320 00:16:37,530 --> 00:16:41,690 So generally, the organization should decide on an enterprise 321 00:16:41,690 --> 00:16:45,490 Lowcode tool and then you know. That would allow those what we 322 00:16:45,490 --> 00:16:48,730 call. Citizen developers or non 323 00:16:48,730 --> 00:16:52,210 developers to create? Forms where they need to capture 324 00:16:52,210 --> 00:16:54,050 information and obviously update. 325 00:16:54,050 --> 00:16:57,050 Information and and and. Show customer information. 326 00:16:57,490 --> 00:16:59,530 OK. So if you work for a large 327 00:17:00,090 --> 00:17:04,730 enterprise, you may have heard of these two tools, which are. 328 00:17:05,240 --> 00:17:08,760 Salesforce and Dynamics Microsoft Dynamics or used to be 329 00:17:08,760 --> 00:17:12,800 called Dynamics 365 Salesforce and Dynamics. 330 00:17:13,240 --> 00:17:18,200 Are two massive players in the what we call CRM market. 331 00:17:18,200 --> 00:17:21,280 They they use to, really. Manage your customer information 332 00:17:21,640 --> 00:17:24,240 and they also have. What I call ERP, enterprise 333 00:17:24,240 --> 00:17:28,240 resource planning tools that they offer as well and at one 334 00:17:28,240 --> 00:17:32,880 point I think. We refer to these tools as Xrms, 335 00:17:32,880 --> 00:17:36,040 which means anything, relationship management and both 336 00:17:36,040 --> 00:17:37,320 those. Offerings were. 337 00:17:37,320 --> 00:17:43,320 Can be used to manage your internal CRM you know management 338 00:17:43,320 --> 00:17:45,360 of. Customers usually just internal. 339 00:17:46,000 --> 00:17:49,680 Use those they some they have slight differences. 340 00:17:49,680 --> 00:17:51,320 But at a very. High level. 341 00:17:51,320 --> 00:17:55,720 They do exactly the same thing. And you know, your sales. 342 00:17:56,550 --> 00:18:00,910 Could use one of these tools to work customers through the lead 343 00:18:00,910 --> 00:18:02,590 to. Sales process and your marketing 344 00:18:02,590 --> 00:18:05,190 team might use them to market other. 345 00:18:05,190 --> 00:18:10,070 Players in the space are HubSpot, Zoho, they're generally 346 00:18:10,070 --> 00:18:11,550 the bigger. Ones in the. 347 00:18:11,550 --> 00:18:16,710 World and if you were working for a large. 348 00:18:17,390 --> 00:18:19,230 I would be surprised if you hadn't heard. 349 00:18:19,270 --> 00:18:23,820 Of those terms before okay, so. Those. 350 00:18:24,060 --> 00:18:29,100 Big behemoths they both have. Low code, no code tools. 351 00:18:29,420 --> 00:18:30,980 So Salesforce has something called. 352 00:18:30,980 --> 00:18:35,660 Salesforce Lightning is its latest name and Dynamics has. 353 00:18:35,860 --> 00:18:39,140 A tool called. The Power Platform or Power Apps 354 00:18:39,580 --> 00:18:42,860 and these. Came out of their own engines 355 00:18:42,900 --> 00:18:45,820 and their own internal kind of systems. 356 00:18:45,820 --> 00:18:48,300 Which you could customize heavily if you. 357 00:18:48,300 --> 00:18:51,020 Knew what you were doing and they both developed these, kind 358 00:18:51,020 --> 00:18:53,710 of. Even simpler tools to extend 359 00:18:53,990 --> 00:18:57,430 their own application or allow these non developers. 360 00:18:57,830 --> 00:18:59,790 To be able to create these low code. 361 00:18:59,790 --> 00:19:01,990 Applications I talked about and. Rapidly create. 362 00:19:03,030 --> 00:19:09,430 Applications to solve problems that that you may encounter, and 363 00:19:09,430 --> 00:19:12,270 not only that or that information would then flow back 364 00:19:12,270 --> 00:19:15,750 into the database so information could. 365 00:19:16,070 --> 00:19:21,650 Captured through the Sales Force, Lightning applications 366 00:19:21,930 --> 00:19:24,290 flow back into Salesforce. And their database, And of 367 00:19:24,290 --> 00:19:27,650 course they're charging. You for the space you use, but 368 00:19:27,650 --> 00:19:30,170 it's good to have it in one place if you're using 369 00:19:30,170 --> 00:19:33,610 Salesforce. And equally Microsoft will send 370 00:19:33,650 --> 00:19:36,050 all the information from Powerapp. 371 00:19:36,050 --> 00:19:39,770 Back to what's called the Dataverse. 372 00:19:39,770 --> 00:19:43,370 Which is their equivalent or their database that sits under 373 00:19:43,370 --> 00:19:47,620 the Power Platform and Dynamics Now I've. 374 00:19:47,620 --> 00:19:50,860 Used both of these tools. I've used task force internally. 375 00:19:51,060 --> 00:19:53,580 I've used dynamics, I'm actually. 376 00:19:53,700 --> 00:19:56,740 Certified in Dynamics, I know how to configure the. 377 00:19:56,740 --> 00:20:00,060 System internally for. Corporations. 378 00:20:00,060 --> 00:20:01,780 But also I've played around. With. 379 00:20:02,220 --> 00:20:06,180 Parents, they're very good. That all what I would call would 380 00:20:06,180 --> 00:20:08,940 be easy to get certified by any organization in terms of. 381 00:20:09,820 --> 00:20:11,820 The nonfunctional sides are all taken. 382 00:20:11,820 --> 00:20:14,700 Care of security. All the rest of it. 383 00:20:15,500 --> 00:20:17,260 And. And they're relatively cheap, I 384 00:20:17,260 --> 00:20:18,980 mean. Perhaps I just looked if. 385 00:20:19,100 --> 00:20:22,540 If you yourself wanted to play around there and just grab a 386 00:20:22,540 --> 00:20:24,460 license. It's around 30 New Zealand 387 00:20:24,460 --> 00:20:27,300 dollars 20. U.S. dollars to create an 388 00:20:27,300 --> 00:20:31,460 account, and that's just for. You just just to be clear, no 389 00:20:31,460 --> 00:20:34,140 one else and will come to this point soon. 390 00:20:34,700 --> 00:20:36,740 You can drag and drop. You can play around. 391 00:20:37,540 --> 00:20:40,820 However, they all involve a little bit of pseudo code that 392 00:20:40,820 --> 00:20:44,480 you need to know how to write. So you do actually need to 393 00:20:44,480 --> 00:20:46,760 understand. For these tools and specifically 394 00:20:46,760 --> 00:20:52,320 the ones I'm talking about now. The language they use or how to 395 00:20:52,320 --> 00:20:54,840 write. The logic I talked about before. 396 00:20:55,120 --> 00:20:57,400 So in. Power apps you might You can 397 00:20:57,400 --> 00:20:59,600 drag and drop. A table quite easily and connect 398 00:20:59,600 --> 00:21:02,620 it to the customer. Table that you created earlier 399 00:21:02,620 --> 00:21:05,060 or created on the fly and you can suddenly see all the 400 00:21:05,060 --> 00:21:08,460 customers there and a big list and like a table and you might 401 00:21:08,460 --> 00:21:09,660 be like. Wow, that's happy. 402 00:21:09,780 --> 00:21:11,740 You know, I'm really. Happy I was able to do that. 403 00:21:11,980 --> 00:21:17,180 So quickly, but then you. Go to create a new form to add a 404 00:21:17,180 --> 00:21:19,940 new customer and everything's going fine. 405 00:21:20,140 --> 00:21:22,780 You automatically. Drag and drop the form to a new 406 00:21:22,780 --> 00:21:26,300 page and it automatically knows exactly what fields. 407 00:21:26,980 --> 00:21:28,460 Are connected in the table and it. 408 00:21:28,500 --> 00:21:31,220 Throws them on the. On the page for you and again 409 00:21:31,220 --> 00:21:33,820 you're like. That's pretty good, but then if. 410 00:21:33,820 --> 00:21:36,020 You want to now change these things like for. 411 00:21:36,020 --> 00:21:39,300 Example when you click the add. Button, you want it to navigate 412 00:21:39,300 --> 00:21:42,180 back into the. Previous page after you've added 413 00:21:42,700 --> 00:21:45,780 a new customer and some. Around how to use the 414 00:21:45,780 --> 00:21:48,780 application now navigate. Or you want to do some logic 415 00:21:48,780 --> 00:21:52,580 like filtering and sorting? You do actually have to 416 00:21:52,580 --> 00:21:54,060 understand how. These tools work. 417 00:21:54,260 --> 00:21:56,340 And how each each individual? One is quite. 418 00:21:56,380 --> 00:21:59,520 Different. And that is the disadvantage 419 00:21:59,520 --> 00:22:02,520 with using these tools. So if you became a Power apps. 420 00:22:02,520 --> 00:22:04,280 Developer you would know how to. Do power apps. 421 00:22:04,400 --> 00:22:07,840 If you then jumped over to SAS Force Lightning, you might 422 00:22:07,840 --> 00:22:10,200 understand the concepts, but you would have to learn a whole. 423 00:22:10,200 --> 00:22:11,880 New kind of language if you like. 424 00:22:12,080 --> 00:22:14,600 Just like programming. If you wanted to use. 425 00:22:14,840 --> 00:22:18,520 That app OK. So there's the big. 426 00:22:18,520 --> 00:22:21,800 Players out there, however, from another angle, not from the. 427 00:22:22,000 --> 00:22:24,040 ERP. Big behemoth CRM world. 428 00:22:24,280 --> 00:22:27,120 There has been some small. Players that have propped up. 429 00:22:27,620 --> 00:22:31,020 Who have just said, especially now in the last 10 years. 430 00:22:31,300 --> 00:22:36,820 Where they've created tools from what I would say bottom up. 431 00:22:36,860 --> 00:22:39,740 Not for the purpose of. Connecting with Salesforce or. 432 00:22:39,740 --> 00:22:43,260 Dynamics or just, you know, for the purposes of smaller 433 00:22:43,260 --> 00:22:44,060 companies. Really. 434 00:22:44,980 --> 00:22:47,460 To be able to create apps quite rapidly and so. 435 00:22:47,460 --> 00:22:49,500 Let's talk a few here. There's something called Buddy 436 00:22:49,500 --> 00:22:50,980 Base, which I'm. Playing with at the moment 437 00:22:51,780 --> 00:22:54,980 something called air tables, there's. 438 00:22:54,980 --> 00:22:58,750 Another one called App Smith. There's quite a few of them out 439 00:22:58,750 --> 00:23:00,950 there and. They range from what I would say 440 00:23:00,950 --> 00:23:06,790 is semi open source and usually the open source ones aren't 441 00:23:06,790 --> 00:23:09,470 designed nicely and have less functions. 442 00:23:09,710 --> 00:23:11,310 There are the kind of freemium ones. 443 00:23:11,310 --> 00:23:15,270 Where you get like 5 admin users for free and a certain amount of 444 00:23:15,270 --> 00:23:19,190 space, but then you have to pay. If you go over that and then 445 00:23:19,190 --> 00:23:21,750 there are these premium. Options which you know can be in 446 00:23:21,750 --> 00:23:24,350 the hundreds or thousands of dollars per user. 447 00:23:25,280 --> 00:23:29,480 Which you can then pay for, which do much more sophisticated 448 00:23:29,480 --> 00:23:32,840 stuff, and so when you. Write well, that's that third 449 00:23:32,840 --> 00:23:36,320 tier. The Dynamics or the the Power 450 00:23:36,320 --> 00:23:37,960 apps? Licensing of about $30.00 a 451 00:23:37,960 --> 00:23:42,960 month isn't bad. So what do you have to consider 452 00:23:42,960 --> 00:23:44,760 when using these? Apps Well for me. 453 00:23:45,280 --> 00:23:49,680 If it's a true low code, no code development tool, you can get 454 00:23:49,680 --> 00:23:51,960 quite frustrated when. You're trying to, you know, 455 00:23:51,960 --> 00:23:55,740 change the standard functionality, and for me, I 456 00:23:55,740 --> 00:23:58,700 judge them by how. Fiddly they are, or how much 457 00:23:58,740 --> 00:24:02,660 learning I have to do? I did study programming at 458 00:24:02,660 --> 00:24:05,420 university and programming languages have got quite 459 00:24:05,420 --> 00:24:08,780 advanced. These days that if you, it may. 460 00:24:08,780 --> 00:24:10,260 Just take you just as long to learn a. 461 00:24:10,260 --> 00:24:14,460 Very high level abstraction programming language as it. 462 00:24:14,460 --> 00:24:17,940 Would be to learn one of these. Tools, so you know you need to 463 00:24:17,940 --> 00:24:19,340 weigh that up. So when I'm playing around. 464 00:24:19,340 --> 00:24:21,020 With them I kind of. Weigh that up. 465 00:24:21,140 --> 00:24:25,740 I would find that power Apps in my mind is not that hard to 466 00:24:25,740 --> 00:24:29,780 learn, but you definitely need to understand the Microsoft way 467 00:24:29,780 --> 00:24:32,580 of doing things. The other thing is, you can't 468 00:24:32,580 --> 00:24:35,700 necessarily have the same flexibility. 469 00:24:36,100 --> 00:24:37,900 That you would have you just programmed it. 470 00:24:38,180 --> 00:24:40,260 Or you would just. Yeah, just got to program it to 471 00:24:40,260 --> 00:24:42,460 develop it. Some of your designs are. 472 00:24:42,460 --> 00:24:48,180 Limited but based on what the what we say the container or. 473 00:24:48,470 --> 00:24:51,950 How the app looks the. Theme behind it all that design 474 00:24:52,190 --> 00:24:54,870 elements are usually standardized, so you might be. 475 00:24:54,870 --> 00:24:56,470 Able to change your logo and the back. 476 00:24:56,710 --> 00:25:00,150 Color, but apart from that and apart from. 477 00:25:00,150 --> 00:25:05,590 Writing what we call custom. Which is basically the style of 478 00:25:05,590 --> 00:25:08,350 your application you're pretty. Much locked into whatever this 479 00:25:08,350 --> 00:25:11,670 app looks like. And again, you know, depending 480 00:25:11,670 --> 00:25:13,070 on the low. Code app you use. 481 00:25:13,070 --> 00:25:15,750 There are more. There are some which are more 482 00:25:15,750 --> 00:25:18,150 flexible in that area, but then you find that they're less 483 00:25:18,150 --> 00:25:20,390 flexible when it comes to programming. 484 00:25:20,630 --> 00:25:24,790 Or it just becomes a tool in itself, like a Photoshop we 485 00:25:24,790 --> 00:25:28,470 there's so many options that you just get lost in it the other 486 00:25:29,230 --> 00:25:30,990 determining factor that you needed. 487 00:25:31,430 --> 00:25:34,950 To really weigh up when you're a BA, who suggests? 488 00:25:34,950 --> 00:25:39,230 One of these tools as a solution is whether or not it integrates 489 00:25:39,230 --> 00:25:42,620 with your existing architecture. So as I said before, if you've 490 00:25:42,620 --> 00:25:45,180 already got Salesforce and you've got this need. 491 00:25:45,380 --> 00:25:48,140 To rapidly create applications for various. 492 00:25:48,140 --> 00:25:50,420 Use cases. Maybe it's legislation changes 493 00:25:50,700 --> 00:25:54,340 and you don't have. A Salesforce team that you can 494 00:25:54,540 --> 00:25:58,460 use and you want these apps. So we'll talk about this very, 495 00:25:58,460 --> 00:26:00,260 very soon. You want these apps? 496 00:26:00,260 --> 00:26:04,700 Exposed to both internal users maybe authorized users, so those 497 00:26:04,700 --> 00:26:08,260 that you can authorize and. The public then these apps are 498 00:26:08,260 --> 00:26:11,720 very good for that use case. And of course it would make 499 00:26:11,720 --> 00:26:16,320 sense to use the Salesforce version of these stores if you 500 00:26:16,320 --> 00:26:18,280 had Salesforce. And if you have Dynamics where 501 00:26:18,280 --> 00:26:20,360 you have the Microsoft family it probably makes. 502 00:26:20,360 --> 00:26:24,240 Sense for you to use the Microsoft version of it because 503 00:26:24,240 --> 00:26:26,880 then it would just you just know natively. 504 00:26:26,880 --> 00:26:30,120 Integrate with all the other. Stuff you've got now if you have 505 00:26:30,120 --> 00:26:33,760 not. Got those two basis applications 506 00:26:34,000 --> 00:26:35,800 then you have a. Bit more freedom and if you're 507 00:26:35,800 --> 00:26:39,040 smaller then you probably want to look at some that are about. 508 00:26:40,370 --> 00:26:45,530 Or you know free ish like premium or very low cost now. 509 00:26:45,770 --> 00:26:48,530 How do these tools make their money and so? 510 00:26:48,530 --> 00:26:52,130 Therefore, what do you have to consider when rolling one of 511 00:26:52,130 --> 00:26:56,730 these out? And the trick here is all around 512 00:26:56,770 --> 00:27:00,650 users and. Who is going to use your app? 513 00:27:00,690 --> 00:27:03,050 And you need to. Decide this up front, I would 514 00:27:03,050 --> 00:27:06,410 say functionality, as in how? Easy the app. 515 00:27:06,410 --> 00:27:10,020 Is to use and. Publish and get out there and 516 00:27:10,020 --> 00:27:12,540 how easy and how. Much sorry. 517 00:27:12,540 --> 00:27:13,620 How much? It costs. 518 00:27:13,620 --> 00:27:17,100 You are probably the two factors you should be thinking. 519 00:27:17,100 --> 00:27:20,100 About, I guess the final kind of unwritten rule. 520 00:27:20,100 --> 00:27:23,580 Is that does this tool? Integrate with your general. 521 00:27:23,580 --> 00:27:25,980 Architecture or the other applications you have, and 522 00:27:25,980 --> 00:27:27,700 that's important. It's not generally driven by 523 00:27:27,700 --> 00:27:30,500 you, it's driven by your enterprise architect or your 524 00:27:30,500 --> 00:27:34,300 enterprise architecture. Or the other tools you have, so 525 00:27:34,300 --> 00:27:35,980 you should always think about that. 526 00:27:36,390 --> 00:27:39,670 But if we just think about what the BA is really thinking about, 527 00:27:39,670 --> 00:27:43,110 it's probably the cost, how much this is going to cost and how 528 00:27:43,110 --> 00:27:45,830 easy it is to use and when it comes to. 529 00:27:45,830 --> 00:27:49,190 Cost, this is. Where we go down the This go 530 00:27:49,190 --> 00:27:53,390 down a complicated path, we'll come back. 531 00:27:53,390 --> 00:27:58,070 To the SAS force and the power apps. 532 00:27:58,390 --> 00:28:01,950 Or the dynamics area? Both of those tools. 533 00:28:02,500 --> 00:28:04,260 Usually. There's a cost for those. 534 00:28:04,260 --> 00:28:08,140 Who are creating the tool and it's not generally that much. 535 00:28:08,580 --> 00:28:11,460 And sometimes there's even a lower cost for those who want to 536 00:28:11,460 --> 00:28:16,940 use that tool internally. OK, so if you've got an. 537 00:28:16,940 --> 00:28:20,340 Internal user, so they're already on your network. 538 00:28:20,380 --> 00:28:23,060 You already know who they are. Generally, the cost. 539 00:28:23,140 --> 00:28:26,300 For them to use one of these tools once you've created your 540 00:28:26,300 --> 00:28:29,740 application is quite low, but then if you want to 541 00:28:29,820 --> 00:28:32,890 authenticate. So you want to know who's 542 00:28:32,890 --> 00:28:35,850 logging into the application You want to add a user. 543 00:28:36,170 --> 00:28:38,410 There's generally a, There's generally a higher. 544 00:28:38,410 --> 00:28:41,690 Cost and. Specifically, there's a cost. 545 00:28:41,730 --> 00:28:44,090 For the public to access these apps. 546 00:28:44,650 --> 00:28:47,850 So if we were talking about the example where we had door. 547 00:28:47,850 --> 00:28:50,130 Knockers who were signing customers up for an offer. 548 00:28:50,130 --> 00:28:53,370 For an Internet service. Those people that are signing up 549 00:28:53,370 --> 00:28:55,890 may not be your your Internet provider users. 550 00:28:55,890 --> 00:28:58,770 They may not be staff. That you work, they work for 551 00:28:58,770 --> 00:29:00,890 you. They may be staff that you're 552 00:29:00,890 --> 00:29:03,850 just hiring to. To do the door knocking and 553 00:29:03,850 --> 00:29:06,690 therefore they might be using. You know they are not. 554 00:29:06,690 --> 00:29:09,610 Specifically our users. They are authenticated users 555 00:29:09,610 --> 00:29:10,850 because we want to know who they are. 556 00:29:11,770 --> 00:29:15,170 But they would require an account, and the reason that's 557 00:29:15,170 --> 00:29:17,770 important and the reason why you want to work at how many public 558 00:29:17,770 --> 00:29:21,160 users on average, how many authenticated users and how many 559 00:29:21,160 --> 00:29:24,160 kind of. Local, If you like business 560 00:29:24,160 --> 00:29:27,080 users, you're going to have is that they generally charge you 561 00:29:27,080 --> 00:29:28,720 for the amount of. Users you. 562 00:29:28,720 --> 00:29:30,680 Have on these platforms. Starts off. 563 00:29:30,680 --> 00:29:34,080 Free or very low to. Create these apps and then 564 00:29:34,080 --> 00:29:35,680 suddenly they. Charge you a per user. 565 00:29:35,680 --> 00:29:38,920 Per month charge now if there if those. 566 00:29:39,000 --> 00:29:41,280 Charges per month are. $30 per user. 567 00:29:41,280 --> 00:29:45,720 Per month and the number of users you are going to have are 568 00:29:45,720 --> 00:29:48,640 1000 a month. That's $30,000 a month that 569 00:29:48,640 --> 00:29:50,280 you're paying. So you've got to be very. 570 00:29:50,280 --> 00:29:53,360 Careful when you choose these tools that it's actually going 571 00:29:53,360 --> 00:29:56,440 to meet your. Requirement if you're a smaller. 572 00:29:56,440 --> 00:29:59,280 Company, I would suggest that you look for those low code 573 00:29:59,280 --> 00:30:01,400 apps. Which are free? 574 00:30:01,400 --> 00:30:04,240 Unlimited customers or interactions? 575 00:30:04,240 --> 00:30:09,960 Or portal views like web views, but maybe a cost for the 576 00:30:09,960 --> 00:30:12,200 internal users. For me that seems like a. 577 00:30:12,200 --> 00:30:15,670 Fear of better model and so you maybe only need 5 administrative 578 00:30:15,670 --> 00:30:19,190 users who are creating apps and so somewhat there are offerings 579 00:30:19,190 --> 00:30:22,430 out there. I talk about Buddy Buddy base 580 00:30:22,430 --> 00:30:27,310 before, and that's one example. Or some of the other EAR table 581 00:30:27,310 --> 00:30:29,910 for example. Quite low cost for those who are 582 00:30:30,070 --> 00:30:31,750 creating the app and maintaining it. 583 00:30:31,950 --> 00:30:34,390 You only need maybe. Five of those users and it's 584 00:30:34,390 --> 00:30:36,310 actually. Free for external users. 585 00:30:36,590 --> 00:30:39,830 To be able to use those apps. And yes, there's other things 586 00:30:39,830 --> 00:30:42,590 like paying for plugins and all sorts of add-ons you can get 587 00:30:42,910 --> 00:30:46,070 however. That's a good scalable model if 588 00:30:46,070 --> 00:30:47,550 you were thinking about using one of these. 589 00:30:47,550 --> 00:30:48,670 Tools to solve. A problem? 590 00:30:49,030 --> 00:30:51,950 Otherwise, you're better off just using the tools you have. 591 00:30:52,790 --> 00:30:57,630 Or Excel for example. However, if your tool on the 592 00:30:57,630 --> 00:30:59,430 other end. If your enterprise is already. 593 00:30:59,430 --> 00:31:01,830 Paying for Salesforce and already paying for Dynamics. 594 00:31:01,830 --> 00:31:05,390 And you already have users, then you're not actually adding in 595 00:31:05,470 --> 00:31:07,910 any additional cost apart from, you know, the. 596 00:31:07,910 --> 00:31:09,910 Package you already bought, however they. 597 00:31:09,910 --> 00:31:12,390 Both this is Salesforce and Dynamics. 598 00:31:12,390 --> 00:31:15,390 And also source Soho, which is generally cheaper. 599 00:31:15,630 --> 00:31:20,110 They all charge you for public users. 600 00:31:20,110 --> 00:31:22,470 So for example, you create an app and you used it. 601 00:31:22,590 --> 00:31:27,750 To publish some form on your website. 602 00:31:27,750 --> 00:31:29,910 Or portal so external users could. 603 00:31:29,910 --> 00:31:32,330 Log in. Your customers could log in and 604 00:31:32,330 --> 00:31:36,130 maybe manage their Internet connection details, or sign up 605 00:31:36,130 --> 00:31:38,690 or manage their account like, I don't know, like a. 606 00:31:38,770 --> 00:31:42,210 Bank. Website they would charge you. 607 00:31:42,650 --> 00:31:46,770 For those public users or the public views as well as if you 608 00:31:46,770 --> 00:31:48,210 needed to authenticate those users. 609 00:31:48,530 --> 00:31:50,770 That would charge you so. That's why it's important. 610 00:31:50,770 --> 00:31:53,490 To segment users in terms of public those anyone. 611 00:31:53,490 --> 00:31:56,130 Who can visit your website? Those who need to be 612 00:31:56,130 --> 00:31:58,170 authenticated. And then those business users 613 00:31:58,530 --> 00:32:01,530 and then look and see. What these various tools are? 614 00:32:01,530 --> 00:32:06,530 Going to charge you for I would say that some of those tools are 615 00:32:06,530 --> 00:32:08,210 still worth. It very much worth it, 616 00:32:08,640 --> 00:32:10,160 especially for your internal users. 617 00:32:10,160 --> 00:32:12,600 To go out and do. Like I said, door knocking. 618 00:32:12,840 --> 00:32:16,160 May make sense sometimes. They're not the best technology 619 00:32:16,160 --> 00:32:19,600 for your public website. Okay. 620 00:32:19,800 --> 00:32:23,560 So if we then I guess circle back. 621 00:32:23,560 --> 00:32:26,080 To what? These low code, no code apps 622 00:32:26,080 --> 00:32:29,960 could be used for. I think that some of the use 623 00:32:29,960 --> 00:32:32,200 cases. That I've used them for is when. 624 00:32:32,240 --> 00:32:34,480 For example, you're working. For a government department or 625 00:32:34,480 --> 00:32:38,840 you're working for an organization that just rapidly 626 00:32:38,840 --> 00:32:41,840 needs to capture information and you don't want to capture it 627 00:32:41,840 --> 00:32:45,400 just in Excel, You want to have it structured and you want. 628 00:32:45,960 --> 00:32:47,640 To be able to update that information, it's. 629 00:32:47,640 --> 00:32:52,840 Really good for those different use cases, especially if you can 630 00:32:52,840 --> 00:32:55,120 then connect that low code. App to A. 631 00:32:55,120 --> 00:32:58,880 Database where your other data. Data resides, so you're. 632 00:32:58,880 --> 00:33:03,680 Enhancing the data you've got. One great example might be, for 633 00:33:03,680 --> 00:33:07,560 example in the situation where. We've got customers, customers 634 00:33:07,560 --> 00:33:12,850 who we provide Internet for this application we're using to sign. 635 00:33:12,850 --> 00:33:15,050 Customers up through door knocking. 636 00:33:15,210 --> 00:33:18,570 Would be a perfect use case because we could literally if 637 00:33:18,570 --> 00:33:19,890 that. We already door. 638 00:33:19,890 --> 00:33:22,050 Knocked to a customer. We've already got, we could look 639 00:33:22,050 --> 00:33:24,730 up their details and we could kind of try and upsell them. 640 00:33:24,730 --> 00:33:27,810 Or see how they're going. Ask them for feedback and if we. 641 00:33:27,810 --> 00:33:29,650 Door knocked on someone else's door. 642 00:33:29,850 --> 00:33:32,050 And they weren't a customer. Because they're not in our 643 00:33:32,050 --> 00:33:34,690 database, we could add them straight to our database. 644 00:33:35,140 --> 00:33:38,100 That means that back in our call center or back in our main 645 00:33:38,100 --> 00:33:41,700 office, those details are automatically captured and 646 00:33:41,700 --> 00:33:44,940 automatically in our. System that we use for Internet 647 00:33:44,940 --> 00:33:47,860 providing and. For, you know, provisioning 648 00:33:47,860 --> 00:33:51,260 accounts, so we've missed. Out a whole lot of double data 649 00:33:51,260 --> 00:33:56,420 entry that would have to happen with the information stored in 650 00:33:56,700 --> 00:33:59,140 our enterprise repository in the same. 651 00:33:59,140 --> 00:34:02,300 Format it was captured, which means it's less likely to be 652 00:34:02,300 --> 00:34:04,870 any. Mistakes And you know, we've 653 00:34:04,870 --> 00:34:07,990 extended what our enterprise application. 654 00:34:08,150 --> 00:34:11,310 Can allow us to do by just pumping information through the 655 00:34:11,310 --> 00:34:14,310 Slow Code app and they're. Great examples. 656 00:34:14,550 --> 00:34:16,630 So if you can. Think of examples in your. 657 00:34:16,630 --> 00:34:20,550 Business as a BA where you know it's really expensive maybe. 658 00:34:20,550 --> 00:34:23,070 To change the enterprise app or you don't want. 659 00:34:23,070 --> 00:34:24,670 These door knockers or these kind of. 660 00:34:25,590 --> 00:34:30,670 Contractors or extended people to view the main app, then low 661 00:34:30,670 --> 00:34:34,070 code no code apps are fantastic. The other use. 662 00:34:34,070 --> 00:34:37,310 Case that I would say. Would be a great one. 663 00:34:37,429 --> 00:34:39,110 Would be if you're a startup company and you. 664 00:34:39,110 --> 00:34:41,630 Just want to mock up a simple. App or a simple? 665 00:34:41,630 --> 00:34:44,350 Website which allows some kind of interaction. 666 00:34:45,670 --> 00:34:48,670 These are perfect for doing a very very simple mobile app. 667 00:34:48,750 --> 00:34:54,429 Some of these will instantly. Convert your app to mobile and 668 00:34:54,429 --> 00:34:56,550 publish it. If you like for cost generally 669 00:34:56,850 --> 00:35:00,050 to the App Store and. To the Google store, so both the 670 00:35:00,050 --> 00:35:05,090 Apple and Android store and your designer can generally. 671 00:35:05,090 --> 00:35:09,810 Work with these tools as well, so you as a BA may not be. 672 00:35:09,810 --> 00:35:13,010 Working in them, but knowing that they are a solution there 673 00:35:13,330 --> 00:35:15,850 and that they are. Possible. 674 00:35:16,180 --> 00:35:19,140 Tools in your. Toolbox to talk about or to at 675 00:35:19,140 --> 00:35:21,860 least challenge and ask about will make you. 676 00:35:21,900 --> 00:35:24,860 A better BA and if you want to have a bit of a play with some 677 00:35:24,860 --> 00:35:26,700 of these. Low code, no code apps. 678 00:35:26,940 --> 00:35:30,620 I will check on our website in the next week. 679 00:35:32,340 --> 00:35:34,860 A bit of a. Review of maybe the top ten. 680 00:35:34,860 --> 00:35:36,660 I have reviewed maybe 50 of them. 681 00:35:37,700 --> 00:35:40,910 Over the last little while. And I'll probably put on there 682 00:35:40,910 --> 00:35:44,510 the top, what I say is the top ten, they are pretty fun to play 683 00:35:44,510 --> 00:35:46,390 with. If you've got any technology 684 00:35:47,070 --> 00:35:50,830 background then you might. It can be quite fun and I think 685 00:35:50,830 --> 00:35:52,310 you had some of the frustrations I talked. 686 00:35:52,310 --> 00:35:55,070 About where maybe it's easier just to, you know, hire a 687 00:35:55,070 --> 00:35:58,270 programmer and you'll be. Able to see what databases or 688 00:35:58,270 --> 00:36:01,270 back end these. Systems can connect to and, so 689 00:36:01,270 --> 00:36:02,990 maybe you. Can think of some use cases. 690 00:36:02,990 --> 00:36:05,630 In which they might be useful. At your. 691 00:36:06,030 --> 00:36:10,020 Organization, finally, I'll just remind you all you are. 692 00:36:10,020 --> 00:36:13,780 BA's so don't try and you know, create a solution and then find 693 00:36:13,780 --> 00:36:17,500 a problem for it to fit. We start with problems first. 694 00:36:17,500 --> 00:36:23,380 BA's and process problem, so this wasn't an endorsement. 695 00:36:23,380 --> 00:36:26,820 To just go out and create apps. For the sake of it, but I do 696 00:36:26,820 --> 00:36:31,020 think I've had this many times in my BA career where we have 697 00:36:31,020 --> 00:36:32,740 been spending, you know, literally. 698 00:36:32,740 --> 00:36:36,540 Millions of dollars on creating changes to. 699 00:36:37,090 --> 00:36:39,690 Some of our systems. Because that was the only option 700 00:36:39,690 --> 00:36:42,090 we had. Whereas now there's, you know, a 701 00:36:42,090 --> 00:36:46,090 very standard way of extending these applications without 702 00:36:46,090 --> 00:36:49,850 spending a large amount of money, especially for one 703 00:36:49,850 --> 00:36:52,450 specific use case that you want to do. 704 00:36:52,690 --> 00:36:55,930 And allowing that information to flow back into the Enterprise 705 00:36:55,930 --> 00:36:59,530 repository means that a low code, no code app is something 706 00:36:59,770 --> 00:37:02,010 that every BA should understand.