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Welcome to the OPM podcast. 
OPM is the childhood body for 

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the project profession. 
My name is Emma divita and I'm 

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the editor of project apm's 
quarterly journal and your host 

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in the hot seat. 
Today with me Zany hair sign, 

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the project management brains 
behind the fabulously 

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successful, Commonwealth Games 
and Birmingham. 

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This summer. 
The games were filled with color

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and energy, and were billed as 
the most sustainable, and 

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diverse games ever. 
But what was it like to pull off

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this huge undertaking and will 
the city of Birmingham, be able 

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to Capitalize on its Legacy. 
Annie, welcome. 

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I'm delighted to have you here 
today. 

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Brilliant. 
Thank you. 

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I'm a delighted to be, it's 
great to be online with you 

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before we get into the games, I 
thought it'd be easier. 

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If you could give us a bit of 
background on your career and 

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how you actually got into 
project management if you don't 

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mind. 
Yes, certainly. 

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So I originally studied 
electrical engineering at the 

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University of Cambridge and and 
as part of that, I spotted a 

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couple of guys that were working
in the Army on a sponsor 

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Arrangement, which look quite 
appealing getting involved with.

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So combining the engineering 
with sports and eventually 

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training. 
So I was lucky enough to get an 

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army cadetship, which then meant
I spent six years with the re me

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in the British Army and sort of 
traveling the world so to speak.

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But on a number of number of 
different engagements and then, 

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I was, I did that for six years 
and at the end of that, really 

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sort of thought. 
Okay, what do I want to go to 

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now and look to combining two? 
Technology management 

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consultancy with project 
management, and I ended up with 

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a small consultancy that did 
exactly that based in Guildford.

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And that was really the 
introduction to project 

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management for me. 
From there I stayed in Guilford 

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or with that company for nearly 
15 years. 

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We were taken over as part of 
that, moved back to Cambridge 

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more into sort of consultancy 
and operations. 

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And then from there sort of took
a sideways step into sports. 

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Project management. 
And from there eventually ended 

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up in Birmingham. 
Clothes, keep what you enjoy 

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about project management. 
What is it that kind of engages 

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you about it? 
I think for me it's I really 

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enjoy having that oversight from
sort of start to finish or even 

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from the initial concept talking
to a client understanding what 

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they want to do and then putting
a project together and seeing it

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through or leading it through to
completion that. 

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That for me, the entirety of 
that visibility is is 

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fundamental, but at the same 
time I've been Been involved in 

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so many different projects, 
different sectors, different 

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industry Industries. 
And that variety is absolutely 

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fascinating and I could never 
have imagined when I left the 

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army that I would have been 
involved in the different 

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projects. 
I have over the last 20 years. 

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Okay? 
So, and so, you're well, not 

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your current role. 
We'll talk about that later, but

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your role at Birmingham games. 
How did you get involved with 

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that and why did you want that 
particular role? 

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So, prior to the game. 
So, in late 2019, I'd spent a 

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couple of years with British 
rowing looking after their 

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technology projects. 
I saw the opportunity and 

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Birmingham, come up as director 
of program, management and 

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integrated planning. 
And I simply put an application 

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in on spec, I had I had been 
involved in a number of games, 

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so probably the most significant
one obviously being London. 

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I've been involved in hockey and
Technical officiating there. 

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And so my interest and passion 
for these large multi-sport 

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games was just kind of was 
growing with each and every 

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game. 
So I've been to, I've been with 

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Glasgow Commonwealth Games 
there, I've been out the 

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Invictus games in Sydney and 
2018 so the opportunity to 

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combine my career which 
essentially is how I saw it with

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my passion was something that I 
really I really couldn't miss 

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and so as I say I put the 
application in and then very 

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quickly I found myself in 
Birmingham and late, twenty 

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twenty nineteen in the role as 
director taking over the program

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management for the organizing 
committee. 

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Okay? 
So in that role, what were your 

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what did you set out to achieve 
and looking back, do you feel as

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though you did achieve them? 
So I think it initially this was

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this was a big step into program
management, but at the same 

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time, I was very passionate 
about being involved in the 

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games and a part of that was 
almost like this games was going

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on. 
I wanted to be a part of it. 

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I want to be able to contribute 
to it and to bring my corporate 

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skills and sort of the 
experience from the different 

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environments that I've worked 
in. 

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I really felt very passionate 
about being able to do that with

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with the team there in 
Birmingham. 

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And the role was, it was not 
only about sort of leading 

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program management within the 
organizing committee, which 

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starts out of it as a very small
organization. 

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So, when I joined, there are 
probably about 80 or 90 people 

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through to when we deliver the 
games close to 2,000. 

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So it is a very changing 
organization. 

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You have to keep a pace with 
that, but in parallel to it, 

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it's also working with all the 
partners, all the stakeholders 

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that are involved in the games 
and as, as you, Well imagine 

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there are many people that are 
involved and even more people 

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that want to be involved. 
So had a key role in sort of 

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that stakeholder management as 
well and tracking the 

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development, the progress of a 
number of different programs 

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towards delivery earlier this 
year. 

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And I think Looking Back Now end
of July was little bit frantic, 

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but by the end, well by the 10th
of August, when we finished the 

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games, It was absolutely 
incredible. 

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What happened in Birmingham and 
I don't think we could have 

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helped have asked for anymore. 
We had hoped and in my mind, it,

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I thought it would be great to 
create what we did in London and

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recreate that in Birmingham. 
And I do genuinely think that we

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achieve that ten years on almost
to the day, which is absolutely 

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incredible. 
What are you most proud of? 

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I simply just being a part of 
it, I think it it all comes 

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together against time and I 
spent two and a half years 

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planning thinking working 
through various different 

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scenarios, working with the 
team's thinking about some of 

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the big risks as part of program
management. 

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What if this happens? 
What if that happens? 

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It was fair to say that some of 
those risks did materialize but 

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actually to come out the other 
side and then feel the we had 

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covered all of those risks and a
It didn't materialize. 

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And we've got appropriate plans 
mitigation in place to deal with

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them, should they have a risk? 
And that was a real sense. 

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Sense of achievement for me. 
Okay? 

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Me it's inevitable, I'm going to
ask you what those risks were 

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low and also what were the 
biggest challenges that you 

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faced? 
And how did you overcome them? 

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Well to share a little secret on
the inside when I arrived in 

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December, 2019, we had quite a 
long risk register already and 

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there was one on there that said
how to deal with the event of a 

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pandemic. 
And I remember looking at that 

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and going okay, well, well, 
we're, you know, we're just park

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that this was in December, 2019.
It's fair to say that by 

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February 20 20, I was revisiting
the risk by just giving out 

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exactly what had been written. 
Probably two years earlier. 

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In a very generic kind of way. 
And then obviously 3 March that 

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became very real and I remember 
the day vividly because we we 

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said, we would do a test with 
the organizing committee around,

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how we would handle working at 
home to. 

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We did that on the 16th of 
March, and we never went back 

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into the office until the 
pandemic was over. 

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So it was a real really quick 
learning curve and a quick 

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introduction to very rapid rapid
risk. 

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Judgment with regards to that. 
So that was, that was the 

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biggest impact on the program. 
And needless to say that roll 

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through all the way until the 
games, despite the fact that we 

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were back in the office, we were
working. 

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But it was the effect on our 
suppliers on our volunteers on 

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the medical team. 
It was just so wide wide spread 

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that we could never let go of 
what's the impact of covid. 

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And it's fair to say that was 
not something that was on my 

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radar in, in December, 2019, 
when I took the job, I can't 

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help but think that you're 
training in the military and as 

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an officer you must have drawn 
on that for this particular 

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scenario. 
Am I correct in thinking that 

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Yes. 
Hugely I think the Army and 

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certainly the training. 
I did it. 

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Sometimes he's very good at kind
of putting you in stressful 

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situations and throwing a lot of
things at you. 

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And so that was, it's that sort 
of Stress Management crisis 

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Management in that kind of 
environment was a great 

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training. 
And I think sort of building on 

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that you just then become or you
build into your skill set, the 

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ability to prioritize things and
they were What actually is 

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dealing with? 
And the Army has a particular 

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approach to leadership probably 
based on the idea of servant 

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leadership how much does that 
influence your leadership style?

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Very much. 
So I remember, again, the 

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mozzarella salad was served to 
lie and that was the way that we

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were, we were trained and sort 
of all the exercises we did 

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there. 
And I think that certainly is a 

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part of my leadership style in 
terms of really working really 

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closely with the team, almost 
sort of pulling up alongside 

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them understanding, what their 
challenges are, what their 

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issues are, and then helping 
them to work through those 

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challenges. 
I think one of the impressive 

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things about the games that was 
its diversity in sustainability.

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Could you tell us a bit more 
about that? 

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And it, and whether that was 
informed, by the, particularly 

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short amount of planning time. 
You had more Birmingham had for 

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the games because it did step in
for Durbin. 

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So you had less time than usual.
Yeah, I know that was a really 

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interesting challenge. 
So the read set out, I think we 

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had, they had the team had four 
and a half years from when it 

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was awarded, which has, as you 
rightly say, is much shorter 

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than we would normally normally 
plan for and then on top of 

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that. 
So we're playing a little bit of

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catch-up but on top of that we 
then set some really ambitious 

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sustainability and diversity 
targets and also sort of 

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thinking about what does that 
mean for Birmingham. 

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And I think burning was very 
unique in the makeup. 

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Of the city and the region that 
we had to, we had to build on 

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that. 
And so that's what the games had

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to be about. 
It had to be the games for 

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everyone. 
And so, as a part of that, we 

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had, we set some really 
ambitious, strategic objectives,

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which it is fair to say, through
covid and through working 

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remotely, then became really 
challenging because that changed

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the whole Dynamics around how 
we're preparing for the games 

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and how ultimately, we're going 
to deliver the games. 

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But I'm delighted to say that 
that Again looking back we 

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achieve those objectives and we 
really did ensure that 

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Birmingham was the games for 
everyone and that everybody can 

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be involved and we hit those 
sustainability and those 

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diversity diversity targets. 
Did you use a particular program

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management approach to the 
Commonwealth Games? 

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I would say a very typically, it
was probably a waterfall program

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management approach, but at the 
same time as we get close to the

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games, the whole, the whole 
dynamic of planning detail, 

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planning, and procurement, kind 
of changes as we move into our 

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Readiness and our operational 
phases. 

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And as a part of that, when 
you're going through that, 

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everything becomes a lot more 
agile. 

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And we have to the time lines, 
become a lot, a lot tighter, so 

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we're turning around. 
And turning around deliverables,

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turning around actions a lot 
quicker. 

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So I think it's fair to say. 
We see that transition certainly

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from a maybe a very standard 
waterfall approach through to a 

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much more agile way of working. 
Really curious to find out what 

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your Lessons Learned are from 
the project. 

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Not only in your kind of work 
capacity, but also personally, 

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what did you take from it? 
And what you bring to your 

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current role, I think the first 
thing for me in this this just 

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goes back to the really complex 
sort of environment. 

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The complex number of 
stakeholders that were involved 

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is making sure that everybody 
understands their roles and 

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responsibilities. 
And in particular in a, we were 

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coming into a city where there's
established relationships 

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established, established 
partners, and we will leave the 

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city as the organizing committee
with those Partners as well. 

230
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And they've got very established
ways of working and it's almost 

231
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unpicking those and making sure 
that That everybody understands.

232
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What does this mean during games
time? 

233
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And I think if I had my time 
again, I would have spent more 

234
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time up front or when I arrived 
really unpicking that in more 

235
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detail and making sure that 
everybody understood what their 

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responsibilities would become 
games time. 

237
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I think the other thing for me 
and again this is part of a 

238
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complex project is the level of 
governance and assurance that 

239
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that we experienced was huge and
I think it's that Asshole for 

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large large projects and large 
programs, but you have to be 

241
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really smart around how you 
manage that governance and that 

242
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surance and the audits the 
internal external audits the the

243
00:14:11,200 --> 00:14:14,300
project reviews, everything that
is being thrown at you. 

244
00:14:14,300 --> 00:14:17,800
So that so that actually, you 
put together a shed a schedule 

245
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of of what that governance. 
Looks like what those reviews 

246
00:14:21,300 --> 00:14:23,600
look like, so that you're not 
duplicating, you're not 

247
00:14:23,600 --> 00:14:28,100
burdening. 
The teams with asks in 

248
00:14:28,100 --> 00:14:32,100
triplicate Month in month out, 
and that we had to be really 

249
00:14:32,100 --> 00:14:35,400
smart about that around how we 
were reporting, and then also 

250
00:14:35,400 --> 00:14:37,500
how we were scheduling those, 
those reviews. 

251
00:14:38,200 --> 00:14:41,000
If you got any practical tips 
around those two things that 

252
00:14:41,000 --> 00:14:44,400
you'd pass on to other program 
leaders out there. 

253
00:14:46,100 --> 00:14:48,800
Practical tips, I would suggest 
it's around roles and 

254
00:14:48,800 --> 00:14:50,700
responsibilities. 
You have to get people around 

255
00:14:50,700 --> 00:14:54,300
the table early and simply get 
things mapped out. 

256
00:14:54,300 --> 00:14:56,500
Again, start with an Excel 
spreadsheet or whatever that 

257
00:14:56,500 --> 00:15:01,300
looks like and start mapping it 
out with a raci matrix, best way

258
00:15:01,300 --> 00:15:04,200
to start those discussions and 
then obviously that leads on to 

259
00:15:04,200 --> 00:15:08,100
more detailed discussions with 
regards to the governance. 

260
00:15:08,600 --> 00:15:14,200
We what we tried to do was 
almost get a year's plan ahead 

261
00:15:14,200 --> 00:15:15,700
in terms of just what's the 
governance? 

262
00:15:15,800 --> 00:15:20,800
What meetings, what board 
meetings were audits, what other

263
00:15:20,800 --> 00:15:24,700
maybe government, reviews are 
taking place so building a year,

264
00:15:24,700 --> 00:15:30,500
ahead, calendar, and then 
sequencing the governance. 

265
00:15:30,500 --> 00:15:33,700
So that we're not having to 
duplicate reporting in different

266
00:15:33,700 --> 00:15:35,500
forms. 
So, actually, if we need 

267
00:15:35,500 --> 00:15:38,900
approval, or if we need 
decisions, made that we can 

268
00:15:38,900 --> 00:15:42,200
quickly work up through those 
governance chains. 

269
00:15:43,700 --> 00:15:47,500
Okay, brilliant. 
And I want to ask if he what you

270
00:15:47,508 --> 00:15:49,400
enjoyed most about working on 
Boeing. 

271
00:15:49,400 --> 00:15:51,600
Did you get to see any of the 
sporting action? 

272
00:15:51,600 --> 00:15:56,200
Did you get seals, you'll spawn 
on stage, I did there. 

273
00:15:56,200 --> 00:16:00,000
I think there are so many 
favorite moments and I was very 

274
00:16:00,000 --> 00:16:02,800
lucky. 
And and certainly with my hockey

275
00:16:02,800 --> 00:16:06,000
background, the CEO. 
Ian Reed was very generous in 

276
00:16:06,000 --> 00:16:10,100
suggesting that maybe I attended
a few of the hockey sections and

277
00:16:10,100 --> 00:16:13,700
did some hosting. 
So I was very lucky I saw Both 

278
00:16:13,700 --> 00:16:17,000
of the hockey finals and then 
also similarly in a, in a 

279
00:16:17,000 --> 00:16:21,200
hosting role I was at the 
opening and closing ceremonies. 

280
00:16:22,100 --> 00:16:25,200
So whilst we didn't know about 
Ossie, we knew that something 

281
00:16:25,200 --> 00:16:31,700
very exciting was coming and to 
see that materialized than that,

282
00:16:32,500 --> 00:16:35,100
that be delivered in the way 
that it was just fantastic. 

283
00:16:35,100 --> 00:16:38,000
It was just incredible. 
Could you give us an insight 

284
00:16:38,000 --> 00:16:40,600
into what it was like to be in 
Birmingham during those weeks? 

285
00:16:40,600 --> 00:16:44,000
Because yeah, I watch it on TV 
and there seems to be such a 

286
00:16:44,008 --> 00:16:47,000
buzz around it so much energy, 
so much color. 

287
00:16:47,500 --> 00:16:50,100
What was it like to be in the 
city during that time? 

288
00:16:50,300 --> 00:16:52,100
And actually, let's talk about 
Legacy. 

289
00:16:52,100 --> 00:16:56,900
How can Birmingham capitalize on
on the games? 

290
00:16:57,800 --> 00:16:59,600
Yeah, I'll talk about the 
excitement building. 

291
00:16:59,600 --> 00:17:02,500
It was just incredible. 
Obviously, I was in the city 

292
00:17:02,800 --> 00:17:06,700
every day and we had a daily 
countdown and we saw the City 

293
00:17:07,099 --> 00:17:11,099
coming to life. 
So all of the all of the are all

294
00:17:11,099 --> 00:17:13,500
of the graphics went up on some 
of the buildings. 

295
00:17:13,500 --> 00:17:19,000
The, the building Centenary 
Square was going up the clip 

296
00:17:19,000 --> 00:17:22,099
that the game's clock which was 
counting down was attracting 

297
00:17:22,099 --> 00:17:24,700
attention as well. 
And so it was just incredible 

298
00:17:24,700 --> 00:17:27,300
seeing all of these things 
activate as the Queen's baton 

299
00:17:27,300 --> 00:17:31,000
relay came into the city. 
That was another opportunity for

300
00:17:31,700 --> 00:17:34,800
the city to really come together
and crowds to start building. 

301
00:17:35,200 --> 00:17:38,400
But then actually during Names. 
Absolutely phenomenal. 

302
00:17:38,400 --> 00:17:42,000
We had no idea what was going to
happen in the city center. 

303
00:17:42,000 --> 00:17:46,500
I'd love to say that we did, but
when the ball was brought into 

304
00:17:46,500 --> 00:17:49,700
Centenary Square again, somewhat
of a surprise to me. 

305
00:17:50,300 --> 00:17:53,200
But could you explain what the 
Bull is for some listeners who? 

306
00:17:53,200 --> 00:17:56,500
Perhaps didn't see it? 
Sorry, so there, the ball which 

307
00:17:56,500 --> 00:17:58,900
was used in the opening 
ceremony, which was one of the 

308
00:17:59,200 --> 00:18:04,600
is, obviously the key symbols of
Birmingham, the Birmingham Bull 

309
00:18:05,200 --> 00:18:08,100
and this Huge. 
I think it was about 10 meter, 

310
00:18:08,100 --> 00:18:12,000
high bull been constructed and 
used in the opening ceremony and

311
00:18:12,000 --> 00:18:17,200
and was a key part of it. 
We naively thought or I naively 

312
00:18:17,200 --> 00:18:19,500
thought that might be the end of
the bull at least for a few 

313
00:18:19,500 --> 00:18:20,600
days. 
We're going to have a little bit

314
00:18:20,600 --> 00:18:25,700
of a rest perhaps, but what 
actually happened was overnight 

315
00:18:25,700 --> 00:18:28,900
after the opening ceremony, the 
bull was moved and there are 

316
00:18:28,900 --> 00:18:33,100
there are videos sharing the 
ball driving down through the 

317
00:18:33,100 --> 00:18:35,700
streets of Birmingham into the 
city center. 

318
00:18:36,300 --> 00:18:41,500
About 3:00 in the morning and 
then so 6:00 for the morning 

319
00:18:41,500 --> 00:18:44,400
when I walk through the square 
it was just incredible to see it

320
00:18:44,400 --> 00:18:46,000
there. 
And I'd like to think that I was

321
00:18:46,000 --> 00:18:49,500
probably one of the first people
to see it but people then came 

322
00:18:49,500 --> 00:18:54,300
into the city centre in their 
thousands to see the ball and to

323
00:18:54,300 --> 00:18:57,200
see the live site and to visit 
the shop. 

324
00:18:57,200 --> 00:18:59,400
But they were in the city centre
of Birmingham. 

325
00:19:00,100 --> 00:19:03,000
What did the game Steve 
Birmingham the city and actually

326
00:19:03,000 --> 00:19:08,200
the region of West Midlands I 
think, I mean, a huge, a huge 

327
00:19:08,200 --> 00:19:10,500
amount. 
We talked about the Legacy for a

328
00:19:10,500 --> 00:19:13,300
number of years and and looked 
at various different 

329
00:19:13,300 --> 00:19:15,900
opportunities. 
So if we look at the different 

330
00:19:15,900 --> 00:19:19,300
programs, I mean not only have 
we refurbished Alexander 

331
00:19:19,300 --> 00:19:23,600
Stadium, which is now a well 
recognized International 

332
00:19:23,800 --> 00:19:25,900
Athletics venue for future 
meets. 

333
00:19:26,500 --> 00:19:30,600
We've also got a brand new 
Olympic swimming pool in a 

334
00:19:30,608 --> 00:19:35,300
residential area in sand. 
Well, the throne Paul's being, 

335
00:19:35,400 --> 00:19:38,000
In somebody's absolutely 
incredible and that in its 

336
00:19:38,000 --> 00:19:42,700
legacy mode will be a full Suite
of fitness center available to 

337
00:19:42,700 --> 00:19:46,100
the public of Sandwell and the 
local community, with various 

338
00:19:46,100 --> 00:19:50,900
programs running to really 
promote health and well-being in

339
00:19:50,900 --> 00:19:54,200
that region with in Birmingham. 
And that's just, that's a couple

340
00:19:54,200 --> 00:19:56,400
of the capital projects. 
But in addition to that, there 

341
00:19:56,400 --> 00:19:59,800
are various Legacy programs that
are still running around 

342
00:19:59,800 --> 00:20:04,800
engaging youth, engaging schools
making sure that they understand

343
00:20:04,800 --> 00:20:08,100
what the common Keynes was all 
about but then taking that 

344
00:20:08,100 --> 00:20:10,100
forward and taking that Legacy 
forward. 

345
00:20:10,100 --> 00:20:13,200
So making sure that they 
understand the benefits of 

346
00:20:13,200 --> 00:20:17,300
health and well-being, but they 
are also going to access ability

347
00:20:17,300 --> 00:20:20,100
to new skills. 
They've got access to new jobs. 

348
00:20:20,400 --> 00:20:25,800
So there's been a real focus on 
how do we really engage the 

349
00:20:25,800 --> 00:20:28,800
youth community and create 
opportunities for them? 

350
00:20:28,800 --> 00:20:32,700
Whether they be in sport or 
whether they be in in jobs and 

351
00:20:32,700 --> 00:20:35,700
skills and really leaving those 
skills with them. 

352
00:20:35,800 --> 00:20:39,200
And that, that not only sort of 
that, Not only was organized by 

353
00:20:39,200 --> 00:20:42,300
the organizing committee, but 
all the contractors that were 

354
00:20:42,300 --> 00:20:45,300
involved in the games had 
various programs that were 

355
00:20:45,300 --> 00:20:50,500
running to really encourage and 
embellish that promotion of 

356
00:20:50,500 --> 00:20:53,900
skills and jobs. 
Okay. 

357
00:20:53,900 --> 00:20:56,800
Thanks, you talk very much about
the specifics of the Legacy. 

358
00:20:56,800 --> 00:21:00,100
I'm wondering at a kind of Vega 
level, just around the 

359
00:21:00,100 --> 00:21:04,500
perception of Birmingham as a 
city, both nationally and and 

360
00:21:04,500 --> 00:21:07,400
internationally has has the 
game's changed. 

361
00:21:07,400 --> 00:21:12,400
That has it given more 
confidence to the West Midlands 

362
00:21:12,400 --> 00:21:14,800
to project itself in a different
way? 

363
00:21:15,900 --> 00:21:19,100
Definitely. 
Yes, I think without question 

364
00:21:19,700 --> 00:21:23,800
Birmingham has transformed and 
and talking to contacts, in 

365
00:21:23,800 --> 00:21:28,300
Birmingham, city council, they 
are so proud of what's happened 

366
00:21:28,300 --> 00:21:30,500
in terms of their. 
They would always say that 

367
00:21:30,600 --> 00:21:32,200
Birmingham was probably quite 
shy. 

368
00:21:32,200 --> 00:21:35,400
We knew that they knew that 
Birmingham had had things to be 

369
00:21:35,400 --> 00:21:39,300
proud of, but it's had this 
opportunity to speak to the 

370
00:21:39,300 --> 00:21:41,700
nation, to speak to the world, 
to Showcase everything that's 

371
00:21:41,700 --> 00:21:45,100
going on. 
And and now very much the light 

372
00:21:45,100 --> 00:21:48,200
is Is shining on Birmingham and 
in addition to that, we there's 

373
00:21:48,200 --> 00:21:51,300
been sort of business and 
tourism programs running as well

374
00:21:51,300 --> 00:21:54,300
as part of the games. 
So, looking at, how do we bring 

375
00:21:54,300 --> 00:21:58,700
more businesses into Birmingham?
How do we promote, what's going 

376
00:21:58,700 --> 00:22:01,400
on in Birmingham to 
International businesses as 

377
00:22:01,400 --> 00:22:04,100
well? 
So that putting Birmingham on 

378
00:22:04,100 --> 00:22:07,000
the back has been absolutely 
fundamental part of the games 

379
00:22:07,500 --> 00:22:12,000
and I really do think that that 
we've taken significant strides 

380
00:22:12,400 --> 00:22:16,200
forward in terms of doing that. 
But what's made Birmingham 

381
00:22:16,200 --> 00:22:18,900
unique? 
As a host of Commonwealth Games,

382
00:22:19,000 --> 00:22:21,500
and what do you think could be 
remembered for? 

383
00:22:23,000 --> 00:22:26,100
I think burning this certain 
unique in terms of the diversity

384
00:22:26,100 --> 00:22:29,900
of the city and the region. 
And this was something that Sony

385
00:22:29,900 --> 00:22:33,500
Commonwealth Games Federation 
picked up on when Birmingham was

386
00:22:33,500 --> 00:22:36,800
being appointed. 
Because believe it or not, there

387
00:22:36,800 --> 00:22:41,300
are probably representatives of 
the whole Commonwealth in 

388
00:22:41,300 --> 00:22:44,500
Birmingham, representative 
communities and making those 

389
00:22:44,500 --> 00:22:47,100
links. 
And fostering it has been a real

390
00:22:47,100 --> 00:22:51,900
sort of pillar that we've been 
able to build on and really sort

391
00:22:51,900 --> 00:22:54,700
of Help people to talk about the
Commonwealth stories. 

392
00:22:54,700 --> 00:22:57,600
Talk about the history of the 
Commonwealth but also really 

393
00:22:57,600 --> 00:23:00,500
look forward around. 
How do we build on that 

394
00:23:00,500 --> 00:23:04,700
diversity and include all of 
those communities in everything 

395
00:23:04,700 --> 00:23:06,700
that's going on in Birmingham in
the future? 

396
00:23:08,700 --> 00:23:11,500
It's clear, you've got a strong 
interest in sports, the road for

397
00:23:11,500 --> 00:23:14,000
Cambridge. 
In you've been involved in 

398
00:23:14,000 --> 00:23:17,900
hockey what it sounds like for 
most of your life but I'd like 

399
00:23:17,900 --> 00:23:21,900
to ask you what has sport taught
to you about working in teams. 

400
00:23:21,900 --> 00:23:24,700
What have you brought from that 
world into the world of program 

401
00:23:24,700 --> 00:23:28,200
management? 
I think, for me and I've 

402
00:23:28,200 --> 00:23:31,700
probably been involved in team 
sports in the main through 

403
00:23:31,700 --> 00:23:34,300
hockey and and Rowing. 
And I also did swimming but 

404
00:23:34,300 --> 00:23:36,000
that's maybe not team sports so 
much. 

405
00:23:36,600 --> 00:23:39,100
But just working in that 
environment, particularly in 

406
00:23:39,100 --> 00:23:44,300
rowing where when you were in an
8, if you don't get things in 

407
00:23:44,300 --> 00:23:46,800
sync with the rest of the crew, 
the boats going to go nowhere 

408
00:23:48,300 --> 00:23:51,300
and and it really is fundamental
and that those kind of lessons, 

409
00:23:51,300 --> 00:23:56,000
but also then more, cerebrally 
how do you engage Age with the 

410
00:23:56,000 --> 00:23:57,200
team. 
How do you work as a team? 

411
00:23:57,200 --> 00:24:01,300
How do you bring the best of a 
team to an event to a 

412
00:24:01,308 --> 00:24:04,400
competition? 
And that equally applies in the 

413
00:24:04,400 --> 00:24:07,300
workplace. 
So looking at the team that I 

414
00:24:07,300 --> 00:24:09,800
had and again, everybody that 
was involved in games, probably 

415
00:24:09,800 --> 00:24:14,600
had some interest in sport, 
maybe not quite as much as me. 

416
00:24:15,700 --> 00:24:21,300
But really, you can really use 
that and build the team work in 

417
00:24:21,300 --> 00:24:23,900
a similar way and we had a 
number of sessions as part of 

418
00:24:23,900 --> 00:24:27,200
the organizing committee sort of
looking at Team Dynamics, 

419
00:24:27,200 --> 00:24:31,100
looking at leadership. 
How do we bring that bring that 

420
00:24:31,100 --> 00:24:34,500
to the fore and what are the 
lessons learnt from sport? 

421
00:24:36,000 --> 00:24:38,300
At Association for project 
management. 

422
00:24:38,400 --> 00:24:41,900
We know your most important 
project is your career but as a 

423
00:24:41,900 --> 00:24:45,500
project manager, it's not always
easy to make project me happen. 

424
00:24:45,800 --> 00:24:47,800
That's where our membership can 
help. 

425
00:24:48,100 --> 00:24:51,200
We offer exclusive training 
qualifications and learning 

426
00:24:51,200 --> 00:24:54,000
resources to keep your 
development on track. 

427
00:24:54,200 --> 00:24:58,000
Join our 35,000 members and 
become part of the only charted 

428
00:24:58,000 --> 00:25:00,200
membership body for the project 
profession. 

429
00:25:00,500 --> 00:25:04,100
Open up your future, but a p.m. 
Dot org.uk. 

430
00:25:06,100 --> 00:25:10,000
Allah, ask you Annie. 
If you have any practical tips 

431
00:25:10,600 --> 00:25:13,900
or pieces of advice, you've got 
the other project managers could

432
00:25:13,900 --> 00:25:16,900
use in leading a team on 
managing a team. 

433
00:25:17,400 --> 00:25:21,000
What's worked for you 
particularly well, That's that's

434
00:25:21,000 --> 00:25:23,100
a good question. 
I think in terms of sort of 

435
00:25:23,108 --> 00:25:27,900
leading the team is is being 
present, being engaging being 

436
00:25:27,900 --> 00:25:30,600
available to your team. 
You have to remember that all 

437
00:25:30,600 --> 00:25:33,800
your team members will be a 
different stages of their 

438
00:25:33,800 --> 00:25:36,800
journey of their of their 
experience in project 

439
00:25:36,800 --> 00:25:39,300
management. 
And this kind of then goes back 

440
00:25:39,300 --> 00:25:41,900
to getting to know your team 
getting to know them in the 

441
00:25:41,900 --> 00:25:46,000
workplace but also socially and 
understanding what makes them 

442
00:25:46,000 --> 00:25:48,900
tick. 
How do you get them involved? 

443
00:25:48,900 --> 00:25:52,000
How do you help them? 
How do you help them progress? 

444
00:25:53,100 --> 00:25:57,600
Because if the team is working 
together, the project will just 

445
00:25:57,800 --> 00:26:03,200
will work so much so much easy, 
more easily and it is, it's 

446
00:26:03,200 --> 00:26:06,700
around building, that's Energy. 
Building the energy in the team 

447
00:26:07,400 --> 00:26:11,000
that actually makes going to 
work to work on your project fun

448
00:26:11,000 --> 00:26:14,200
and enjoyable and and people 
don't notice what they're doing 

449
00:26:14,200 --> 00:26:16,800
and I, you know, I'm in the 
game's world. 

450
00:26:16,800 --> 00:26:19,200
It's very easy because people 
are very passionate. 

451
00:26:19,900 --> 00:26:23,900
About delivering the games but 
it's then sort of taking though 

452
00:26:23,900 --> 00:26:26,400
transferring that into another 
environment and thinking okay. 

453
00:26:26,400 --> 00:26:30,500
How do we embolden the team to 
really work together and, and 

454
00:26:30,500 --> 00:26:33,200
really sort of synchronize and 
go forward? 

455
00:26:34,500 --> 00:26:37,300
I'm just wondering what the flip
side is that, you know, when 

456
00:26:37,300 --> 00:26:40,200
you're dealing with a team, 
there's inevitably conflict 

457
00:26:40,600 --> 00:26:45,000
either within the team or with 
outside, stakeholders, have you 

458
00:26:45,000 --> 00:26:49,300
learned anything over the years 
that has proved helpful in 

459
00:26:49,300 --> 00:26:52,400
dealing with conflict in the 
right way and getting everyone 

460
00:26:52,900 --> 00:26:57,400
on board together? 
Yeah, absolutely time and time 

461
00:26:57,400 --> 00:27:01,500
again, no project will be 
without this and I think it is 

462
00:27:01,500 --> 00:27:04,400
very easy to put your head in 
the sand and hope it goes away. 

463
00:27:05,600 --> 00:27:09,300
But what you have that you have 
to be able to do is sit down and

464
00:27:09,300 --> 00:27:11,900
have a conversation, understand 
what? 

465
00:27:11,900 --> 00:27:16,200
The conflict is, what is the 
issue and then work with the 

466
00:27:16,200 --> 00:27:18,400
individuals or work with the 
team, and that might mean a 

467
00:27:18,408 --> 00:27:21,900
number of different 
conversations but really sort of

468
00:27:22,200 --> 00:27:24,500
making sure that people can then
start. 

469
00:27:24,600 --> 00:27:27,900
Pulling in the same direction 
and sometimes that ultimately 

470
00:27:27,900 --> 00:27:29,800
does mean that you have to have 
some pretty difficult 

471
00:27:29,800 --> 00:27:34,100
conversations as well. 
But again, it's it's fundamental

472
00:27:34,100 --> 00:27:38,500
to not shy away from those and 
Tackle them as early as 

473
00:27:38,500 --> 00:27:43,300
possible, because if you let 
them sit, the problem will only 

474
00:27:43,300 --> 00:27:45,100
get bigger. 
The conflict will only grow. 

475
00:27:45,200 --> 00:27:47,600
So you have to you have to nip 
them in the bud early. 

476
00:27:48,700 --> 00:27:51,700
And any advice on handling 
difficult conversations. 

477
00:27:52,500 --> 00:27:56,700
Again, it's don't be afraid of 
having the difficult 

478
00:27:56,700 --> 00:28:00,500
conversation. 
I've tried various techniques. 

479
00:28:00,500 --> 00:28:03,600
Some of work, some some haven't,
what's worked? 

480
00:28:03,600 --> 00:28:05,000
It's easier said than done, 
right? 

481
00:28:05,000 --> 00:28:07,500
I mean, it's one of the hardest 
aspects of being a manager or a 

482
00:28:07,500 --> 00:28:11,100
leader. 
But what have you found works? 

483
00:28:11,600 --> 00:28:14,900
I think the key is that you have
to be upfront and and I would 

484
00:28:14,900 --> 00:28:20,100
say don't beat around the bush 
but To getting getting the nuts 

485
00:28:20,100 --> 00:28:23,300
and bolts of where you want to 
go or what what needs to be 

486
00:28:23,300 --> 00:28:25,200
said. 
So that people understand 

487
00:28:25,200 --> 00:28:29,300
clearly what the situation is. 
And if there are decisions to be

488
00:28:29,300 --> 00:28:32,400
made, they know what the 
landscape is and they can make 

489
00:28:32,400 --> 00:28:36,300
an informed decision. 
It is very easy to sort of hide 

490
00:28:36,300 --> 00:28:43,300
behind and and try and avoid 
using various words or putting 

491
00:28:43,300 --> 00:28:45,500
things in black and white and 
actually put it in 

492
00:28:45,508 --> 00:28:49,400
black-and-white early and people
going to understand, Where they 

493
00:28:49,400 --> 00:28:52,300
where they stand? 
Okay, that's great. 

494
00:28:53,400 --> 00:28:57,000
He recently left your role at 
Birmingham which is always the 

495
00:28:57,000 --> 00:28:59,100
plan. 
Can you tell us a bit about the 

496
00:28:59,100 --> 00:29:00,700
role? 
You've just taken on what your 

497
00:29:00,700 --> 00:29:02,900
responsibilities are? 
What you think, the biggest 

498
00:29:02,900 --> 00:29:06,900
challenges will be and what you 
take from the Boeing and games 

499
00:29:06,900 --> 00:29:09,600
to this new role. 
Yeah, absolutely. 

500
00:29:09,600 --> 00:29:13,700
So I finished in Birmingham at 
the end of September, so that 

501
00:29:13,700 --> 00:29:16,300
was essentially the end of that 
games contract. 

502
00:29:16,600 --> 00:29:19,000
I'm now working for the 
Commonwealth Games Federation, 

503
00:29:19,800 --> 00:29:24,600
which is the overseeing body for
all Commonwealth Games and that 

504
00:29:24,600 --> 00:29:28,800
includes the youth games, which 
has been rescheduled to next 

505
00:29:28,800 --> 00:29:31,200
year. 
So, he's games in Trinidad and 

506
00:29:31,200 --> 00:29:34,800
Tobago in 2023. 
I'm the Project Lead for the 

507
00:29:34,800 --> 00:29:39,500
Commonwealth Games, Federation 
and working with The new 

508
00:29:39,500 --> 00:29:42,600
organizing committee, which is 
it, which is located in Trinidad

509
00:29:42,600 --> 00:29:45,600
and Tobago. 
So, the immediate challenge is, 

510
00:29:45,600 --> 00:29:49,300
how do I work with a team that 
is few thousand miles away? 

511
00:29:49,300 --> 00:29:55,000
And a few hours time difference,
not having that sort of daily 

512
00:29:55,300 --> 00:29:59,500
eyes on perspective, around 
progress and and that will be 

513
00:29:59,500 --> 00:30:02,600
one of the biggest challenges 
over the next eight months as we

514
00:30:02,600 --> 00:30:05,500
prepare for that. 
Okay, pretty. 

515
00:30:05,500 --> 00:30:11,400
And it just leads me to ask you 
for any career lessons that 

516
00:30:11,400 --> 00:30:15,600
you've thought about looking 
over the, your career, so far 

517
00:30:15,600 --> 00:30:20,000
that you would perhaps pass on 
to project managers, starting 

518
00:30:20,000 --> 00:30:23,300
out. 
Now, any secrets to your success

519
00:30:23,300 --> 00:30:28,000
that you wished, you'd look new 
when you are first starting out.

520
00:30:30,100 --> 00:30:32,900
Again, a good question, I would 
suggest. 

521
00:30:34,100 --> 00:30:38,000
So, When I, when I was younger, 
I was naturally quite shy, and I

522
00:30:38,008 --> 00:30:41,900
think that that still stays with
me, and I have to proactively 

523
00:30:42,400 --> 00:30:47,300
encourage myself to speak up to 
get my voice, heard to take the 

524
00:30:47,300 --> 00:30:51,800
opportunity to present. 
And I think it's again it's very

525
00:30:51,800 --> 00:30:54,500
easy to sit in the background to
be silent. 

526
00:30:56,100 --> 00:30:58,400
If you want to be noticed, if 
you want to progress, you have 

527
00:30:58,400 --> 00:31:00,200
to speak up. 
You have to be heard. 

528
00:31:01,200 --> 00:31:05,500
And that is maybe one of the key
lessons to my Of and I like the 

529
00:31:05,500 --> 00:31:08,900
one that again certainly off the
back of Birmingham is very close

530
00:31:08,900 --> 00:31:12,500
to mind at the moment is just 
not to take things too seriously

531
00:31:12,800 --> 00:31:15,400
and enjoy it and relax a little 
bit. 

532
00:31:15,400 --> 00:31:19,600
It's very easy in. 
In project management to get 

533
00:31:19,600 --> 00:31:21,900
tied up with reviews and 
governance and I talked about 

534
00:31:21,900 --> 00:31:25,400
that earlier but actually just 
relax a little bit and enjoy it 

535
00:31:25,400 --> 00:31:28,200
and enjoy the opportunity that 
you have with the project. 

536
00:31:29,700 --> 00:31:34,200
And my final, final question I 
promise is you're one of a kind 

537
00:31:34,300 --> 00:31:39,500
A few female leaders within 
program management within the 

538
00:31:39,500 --> 00:31:44,300
profession is, is that something
that is impacted on your career?

539
00:31:44,400 --> 00:31:49,900
And do you have any advice to 
women, younger, sort of female 

540
00:31:49,900 --> 00:31:53,400
professionals, who are planning 
their career or early on in 

541
00:31:53,400 --> 00:31:57,400
their career and you know, would
appreciate some advice around 

542
00:31:57,400 --> 00:32:00,600
this. 
I think it's whether it's 

543
00:32:00,600 --> 00:32:04,400
impacted on me, but I've worked 
through a number of areas and 

544
00:32:04,408 --> 00:32:07,500
number of sectors so started off
in engineering and then 

545
00:32:07,500 --> 00:32:11,500
electrical engineering which was
very male dominant then worked 

546
00:32:11,500 --> 00:32:15,000
in the Army where the statistics
were probably similar in terms 

547
00:32:15,000 --> 00:32:19,300
of the representation of women 
and then really sort of going 

548
00:32:19,300 --> 00:32:23,300
into a technology space. 
So I've spent a lot of time 

549
00:32:23,300 --> 00:32:27,000
working in a male-dominated 
environment and I'd like to 

550
00:32:27,000 --> 00:32:32,300
think that those environments 
have Prove significantly over 

551
00:32:32,300 --> 00:32:38,100
the last 25 years and the 
balance has changed, but in 

552
00:32:38,100 --> 00:32:41,200
terms of some aspiring for 
leadership positions. 

553
00:32:41,200 --> 00:32:44,500
Again, it goes back to what I 
said earlier, around needing to 

554
00:32:44,500 --> 00:32:50,400
speak up needing to be heard and
establishing good relationships 

555
00:32:51,400 --> 00:32:54,600
across the teams that you're 
working with, and making sure 

556
00:32:54,800 --> 00:32:58,200
that people recognize you in the
value that you're bringing this 

557
00:32:58,200 --> 00:33:01,000
to the team now. 
It would be my key word of 

558
00:33:01,000 --> 00:33:05,400
advice is just make sure that 
you are heard and playing 

559
00:33:06,500 --> 00:33:08,500
playing the role that you 
deserve to be playing within the

560
00:33:08,500 --> 00:33:12,000
teams that you're working in but
brilliant way to wrap up our 

561
00:33:12,000 --> 00:33:14,900
conversation. 
That's some really thoughtful. 

562
00:33:14,900 --> 00:33:18,400
Excellent advice thank you. 
And it just leaves me to say 

563
00:33:18,400 --> 00:33:20,600
thanks again for your time it's 
been brilliant to get a 

564
00:33:20,600 --> 00:33:24,000
behind-the-scenes, kind of view 
of something, such a public 

565
00:33:24,000 --> 00:33:28,300
event and just leaves me to say.
Thank you and good luck in your 

566
00:33:28,300 --> 00:33:30,200
new role. 
Brilliant. 

567
00:33:30,200 --> 00:33:31,900
Thank you very much. 
Really enjoyed it and I thank 

568
00:33:31,900 --> 00:33:36,400
you. 
Thanks again, Tony for joining 

569
00:33:36,400 --> 00:33:39,800
us and to you for listening to 
this episode of the APM podcast.

570
00:33:40,300 --> 00:33:42,700
Don't forget to look out for 
more episodes or to write a 

571
00:33:42,700 --> 00:33:44,600
review us. 
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572
00:33:45,100 --> 00:33:47,900
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573
00:33:47,900 --> 00:33:52,700
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574
00:33:52,700 --> 00:33:56,100
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575
00:33:56,100 --> 00:33:59,100
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576
00:33:59,800 --> 00:34:02,900
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577
00:34:03,200 --> 00:34:03,800
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