1
00:00:04,760 --> 00:00:07,320
Welcome to the new Manager 
podcast. 

2
00:00:07,600 --> 00:00:16,280
I'm your host, Kim Nichol. 
Hello and welcome. 

3
00:00:16,360 --> 00:00:18,760
I'm glad you're here and I hope 
you're doing well. 

4
00:00:19,320 --> 00:00:23,160
If you like the show, if it's 
helped you at all, do me a favor

5
00:00:23,160 --> 00:00:27,960
and leave a review or a rating. 
It really means a lot to me and 

6
00:00:27,960 --> 00:00:31,280
it helps the show. 
So leave a rating or a review 

7
00:00:31,440 --> 00:00:35,080
before you before you leave 
today and and go do something 

8
00:00:35,080 --> 00:00:37,600
else. 
Now today I wanted to talk with 

9
00:00:37,600 --> 00:00:42,480
you about some things I have 
learned along the way as I have 

10
00:00:42,480 --> 00:00:49,320
become a neighborhood Emergency 
response Team volunteer. 

11
00:00:49,840 --> 00:00:55,560
Now this is a program that is 
put on by the San Francisco Fire

12
00:00:55,560 --> 00:01:00,600
Department and essentially 
volunteers, you know, people 

13
00:01:00,600 --> 00:01:03,920
that live in in the different 
neighborhoods in San Francisco 

14
00:01:04,239 --> 00:01:05,840
can participate in this 
training. 

15
00:01:05,920 --> 00:01:10,960
What I learned were some 
foundational skills and not just

16
00:01:10,960 --> 00:01:16,520
things to do, but also the 
mindset, how to think in the 

17
00:01:16,520 --> 00:01:20,320
event of an emergency. 
Now, of course, I live in San 

18
00:01:20,320 --> 00:01:26,400
Francisco, so the kind of #1 
emergency that we know will 

19
00:01:26,400 --> 00:01:30,320
happen but we really can't 
predict is earthquakes. 

20
00:01:30,880 --> 00:01:36,520
And so in the course of learning
about emergency response, a lot 

21
00:01:36,520 --> 00:01:41,400
of it was from the perspective 
of in the event of a huge sudden

22
00:01:41,400 --> 00:01:44,560
earthquake, how can we be 
prepared? 

23
00:01:44,960 --> 00:01:49,680
And also, you know, what do I 
need to be knowing in order to 

24
00:01:49,680 --> 00:01:53,560
think about not just what to do,
but also how to think about the 

25
00:01:53,560 --> 00:01:56,440
situation? 
So some of the specific things 

26
00:01:56,440 --> 00:02:00,040
we learned, we learned light 
search and rescue, we learned 

27
00:02:00,120 --> 00:02:04,560
medical, not medical procedures,
but basic things that can help 

28
00:02:04,560 --> 00:02:08,680
people live in the event of an 
emergency, You know, like making

29
00:02:08,680 --> 00:02:11,760
sure people are breathing, 
checking the airway, people are 

30
00:02:11,760 --> 00:02:14,520
bleeding, stop the bleeding. 
If you know, realize people 

31
00:02:14,520 --> 00:02:18,800
might go into shock, which can 
have an adverse effect on a 

32
00:02:18,800 --> 00:02:21,200
person. 
You know, what can we do in the 

33
00:02:21,200 --> 00:02:24,680
event of shock? 
So some disaster medical 

34
00:02:25,200 --> 00:02:29,960
operations as well as disaster 
psychology. 

35
00:02:29,960 --> 00:02:34,440
So also being aware of what's 
happening to people from a 

36
00:02:34,440 --> 00:02:39,080
psychological perspective in the
event of these severe traumatic 

37
00:02:39,080 --> 00:02:41,760
events. 
And we also learned about 

38
00:02:42,040 --> 00:02:44,360
buildings and building 
structures. 

39
00:02:44,640 --> 00:02:48,400
San Francisco is a town that's 
got some really old buildings. 

40
00:02:48,520 --> 00:02:52,120
So learning how to think about, 
you know, what is the potential 

41
00:02:52,120 --> 00:02:56,320
damage or the potential risk 
that we're looking for in the 

42
00:02:56,320 --> 00:02:59,160
event of an earthquake. 
And being able to do a very 

43
00:02:59,480 --> 00:03:03,680
quick assessment of what is the 
level of damage and therefore, 

44
00:03:03,680 --> 00:03:07,960
what is the potential risk that 
might it be involved if we are, 

45
00:03:08,200 --> 00:03:12,280
you know, going into a building 
to help someone that might need 

46
00:03:12,280 --> 00:03:15,360
assistance coming out. 
So there are all of these 

47
00:03:15,360 --> 00:03:17,720
different things that we 
learned. 

48
00:03:18,040 --> 00:03:21,240
And as I was going through this 
program, I, you know, was 

49
00:03:21,240 --> 00:03:23,400
thinking about you, and I'm 
thinking about all of the 

50
00:03:23,400 --> 00:03:27,720
different challenges that emerge
in the course of the workplace 

51
00:03:28,080 --> 00:03:33,720
and how we can't always predict 
exactly the problems we're going

52
00:03:33,720 --> 00:03:36,520
to face, the challenges we're 
going to face. 

53
00:03:36,560 --> 00:03:42,240
We don't always know exactly the
resources we will need or the 

54
00:03:42,240 --> 00:03:47,640
resources we will have. 
And yet, at the same time, there

55
00:03:47,640 --> 00:03:52,760
are still some things that you 
can do in order to feel more 

56
00:03:52,880 --> 00:03:55,840
prepared. 
And it's this interesting 

57
00:03:55,840 --> 00:04:00,600
balance between being 
comfortable with not knowing, 

58
00:04:01,200 --> 00:04:05,680
being comfortable with 
uncertainty, and also really 

59
00:04:05,680 --> 00:04:09,960
being on point with what are the
things that I can be responsible

60
00:04:09,960 --> 00:04:12,960
for? 
What are the things that fall 

61
00:04:12,960 --> 00:04:17,839
within my scope of care, my 
scope of influence, my scope of 

62
00:04:17,839 --> 00:04:23,920
control and being able to both 
be planful in how we think 

63
00:04:24,200 --> 00:04:29,880
ahead, being skillful in 
gathering information, doing 

64
00:04:29,880 --> 00:04:34,400
practices in order to build the 
skills that we need, but also 

65
00:04:34,760 --> 00:04:41,080
being OK to let go of sort of a,
a, a really clear plan. 

66
00:04:41,680 --> 00:04:46,040
Because we know for sure that in
the moment we will need to 

67
00:04:46,200 --> 00:04:48,960
adapt. 
We know for sure that in the 

68
00:04:48,960 --> 00:04:53,360
moment we will need to be 
reassessing and re evaluating 

69
00:04:53,560 --> 00:04:58,360
continuously because information
will change and the situation 

70
00:04:58,360 --> 00:05:00,800
will change. 
And so if anything, we're kind 

71
00:05:00,800 --> 00:05:06,320
of building both this ability to
be perceptive and observant and 

72
00:05:06,320 --> 00:05:12,040
focused in the moment, as well 
as adaptive using whatever 

73
00:05:12,040 --> 00:05:15,840
skills and resources that we can
bring to that situation. 

74
00:05:16,240 --> 00:05:18,640
And the other interesting thing 
is that in terms of the 

75
00:05:18,640 --> 00:05:22,600
organization, there are some 
structures, you know, there is a

76
00:05:22,600 --> 00:05:27,680
chain of command and there is, 
you know, like a basic reporting

77
00:05:27,680 --> 00:05:31,640
structure for how each of these 
different neighborhoods are 

78
00:05:31,640 --> 00:05:34,200
going to organize. 
But it's also rather 

79
00:05:34,200 --> 00:05:37,720
decentralized in the sense that 
you don't know who's actually 

80
00:05:37,720 --> 00:05:40,520
going to be around. 
Just because you live in a 

81
00:05:40,520 --> 00:05:44,000
neighborhood doesn't mean you'll
actually be there in case of a 

82
00:05:44,240 --> 00:05:46,280
big earthquake. 
You might be, you know, 

83
00:05:46,320 --> 00:05:49,520
someplace else. 
So I thought that it was so 

84
00:05:49,520 --> 00:05:55,680
interesting and kind of elegant 
that the things that we were 

85
00:05:55,680 --> 00:06:00,040
learning is the sense of 
leadership and organizational 

86
00:06:00,040 --> 00:06:05,720
structure, even when you do not 
know who exactly will be there, 

87
00:06:06,240 --> 00:06:09,440
even though you don't 
necessarily know who exactly is 

88
00:06:09,440 --> 00:06:13,040
going to be able to show up. 
So one of the ways they're able 

89
00:06:13,040 --> 00:06:15,760
to do that is there are some 
very clear roles. 

90
00:06:15,760 --> 00:06:19,400
And it's kind of like, OK, if, 
you know, 5 people show up, we 

91
00:06:19,400 --> 00:06:21,960
know no matter, you know, even 
if we've never met each other 

92
00:06:21,960 --> 00:06:27,160
before, there are some specific 
roles that people will need to 

93
00:06:27,280 --> 00:06:30,360
take on. 
And then if we have more people,

94
00:06:30,600 --> 00:06:33,720
then we can't adapt and kind of 
restructure the roles a little 

95
00:06:33,720 --> 00:06:36,000
bit differently. 
And, you know, sometimes it 

96
00:06:36,000 --> 00:06:38,720
might just be you. 
You might be the one person who 

97
00:06:38,720 --> 00:06:41,760
shows up. 
And given those different roles,

98
00:06:41,760 --> 00:06:44,840
you will need to choose the 
extent to which you're going to 

99
00:06:44,840 --> 00:06:49,520
be able to step into that role. 
And I thought that was like very

100
00:06:49,520 --> 00:06:51,400
interesting because you want to,
you know, again, like be 

101
00:06:51,400 --> 00:06:55,160
planful, but also realize you're
going to be working with people 

102
00:06:55,160 --> 00:06:57,040
that maybe you've never met 
before. 

103
00:06:57,600 --> 00:07:01,960
But when there's clarity about 
what the role is, what your 

104
00:07:01,960 --> 00:07:07,200
responsibility is, what are the 
tasks that go with that role, it

105
00:07:07,200 --> 00:07:12,120
actually makes it easy to then 
begin to take effective action 

106
00:07:12,760 --> 00:07:16,400
because you have some 
foundations in place. 

107
00:07:17,040 --> 00:07:20,040
So some things that I wanted to 
share with you as I have been 

108
00:07:20,040 --> 00:07:23,000
reflecting on my experience in 
this program. 

109
00:07:23,800 --> 00:07:29,560
And also just huge, huge shout 
out to the San Francisco Fire 

110
00:07:29,560 --> 00:07:32,640
Department. 
They were so awesome. 

111
00:07:33,600 --> 00:07:36,320
And it was also, I mean, I just,
I learned so much and they had 

112
00:07:36,320 --> 00:07:39,120
such great knowledge and sense 
of humor. 

113
00:07:39,120 --> 00:07:44,560
And, you know, I feel like they 
really took everyone and, you 

114
00:07:44,560 --> 00:07:47,520
know, they were able to really 
be patient with us and work with

115
00:07:47,520 --> 00:07:52,200
us, even though, you know, some 
of us had more enthusiasm than 

116
00:07:52,240 --> 00:07:54,200
skill. 
And I'm talking about myself 

117
00:07:54,200 --> 00:07:56,640
here. 
But gosh, it was such a great 

118
00:07:56,640 --> 00:07:58,240
program. 
And so you're just, I'm feeling 

119
00:07:58,240 --> 00:08:03,040
a lot of appreciation for the 
fire department and all of the 

120
00:08:03,040 --> 00:08:06,360
work that they do. 
So here's some some notes that I

121
00:08:06,360 --> 00:08:10,480
took that in the last class as I
was reflecting on this journey 

122
00:08:10,560 --> 00:08:15,240
of my neighborhood emergency 
response team training that I 

123
00:08:15,240 --> 00:08:18,520
thought, you know, this is 
actually helpful for the 

124
00:08:18,520 --> 00:08:20,520
workplace. 
Regardless of what kind of 

125
00:08:20,520 --> 00:08:24,880
workplace you're, you're working
in, you will face uncertainty, 

126
00:08:25,160 --> 00:08:27,920
you will face unexpected 
challenges, and you're going to 

127
00:08:27,920 --> 00:08:32,280
have to balance, you know, 
foundational knowledge with the 

128
00:08:32,280 --> 00:08:36,400
ability to adapt as situations 
unfold. 

129
00:08:36,880 --> 00:08:39,640
So here are some things that you
want to keep in mind. 

130
00:08:40,039 --> 00:08:43,200
Number one, there will be many 
unknowns. 

131
00:08:43,960 --> 00:08:47,720
And that's good to accept 
because if we try to chase down 

132
00:08:47,720 --> 00:08:52,520
all those unknowns and actually 
know them, it's really easy to 

133
00:08:52,680 --> 00:08:55,440
drive yourself into an anxiety 
spiral. 

134
00:08:55,520 --> 00:09:01,200
So just accept there will be 
many unknowns and you can't plan

135
00:09:01,240 --> 00:09:07,040
for every possible scenario. 
You know, like in an emergency, 

136
00:09:07,360 --> 00:09:10,160
maybe you'll be at home, maybe 
you'll be at the grocery store, 

137
00:09:10,160 --> 00:09:13,520
maybe you'll be on a bus, maybe 
you'll be in a car, maybe you'll

138
00:09:13,520 --> 00:09:16,760
be outside at a park with your 
friends, maybe you'll be at 

139
00:09:16,760 --> 00:09:20,560
work. 
Like you cannot plan for every 

140
00:09:20,800 --> 00:09:24,160
possible scenario. 
So don't try. 

141
00:09:24,160 --> 00:09:28,480
Instead, you want to get some 
good foundations in place. 

142
00:09:28,880 --> 00:09:33,160
Like no matter where you are, 
what kinds of things do you look

143
00:09:33,160 --> 00:09:36,880
for in terms of safety? 
If you're looking for a safe 

144
00:09:36,880 --> 00:09:40,400
space in a building, it's going 
to be a little different than if

145
00:09:40,400 --> 00:09:44,000
you're outside at the beach. 
You so you can't plan for every 

146
00:09:44,000 --> 00:09:47,840
possible scenario scenario. 
That part's OK Foundational 

147
00:09:47,840 --> 00:09:49,960
knowledge will still be really 
helpful. 

148
00:09:50,560 --> 00:09:54,120
And also, and things will change
and things will change 

149
00:09:54,360 --> 00:09:57,160
unexpectedly. 
Sometimes I think this is the 

150
00:09:57,160 --> 00:10:01,000
most difficult lesson as a human
because we sometimes think, you 

151
00:10:01,000 --> 00:10:04,720
know, if I follow the plan or if
I'm doing a good job, I'm able 

152
00:10:04,720 --> 00:10:09,400
to control the uncertainty. 
I'm able to reduce the risk, I'm

153
00:10:09,400 --> 00:10:13,720
able to reduce the uncertainty 
of things changing unexpectedly.

154
00:10:14,200 --> 00:10:17,440
But the truth of the matter is 
that things will change and it 

155
00:10:17,440 --> 00:10:21,320
will be unexpected. 
And you being really good or 

156
00:10:21,320 --> 00:10:25,040
really caring or really trying 
really hard, you know, you're, 

157
00:10:25,040 --> 00:10:28,680
you're not in control of all of 
these other forces. 

158
00:10:29,160 --> 00:10:32,920
We're working with them. 
We're working as as sort of part

159
00:10:32,920 --> 00:10:36,880
of this ecosystem. 
So yes, except that things will 

160
00:10:36,880 --> 00:10:39,600
change and they will do so 
unexpectedly. 

161
00:10:39,960 --> 00:10:43,960
There is going to be a lot that 
is outside of your control and 

162
00:10:43,960 --> 00:10:47,440
beyond your knowing. 
What I see in the work that I do

163
00:10:47,440 --> 00:10:52,040
is so often people are wanting 
to solve for that they want to 

164
00:10:52,040 --> 00:10:56,200
control and they also want to 
know everything because they 

165
00:10:56,200 --> 00:11:02,320
think that's what they need to 
feel more grounded or to create 

166
00:11:02,320 --> 00:11:05,160
the desired outcomes that they 
want. 

167
00:11:05,880 --> 00:11:10,840
And when we get over attached to
that, when we try to be over 

168
00:11:10,840 --> 00:11:15,520
controlling or we try to to know
the unknowable, it can really 

169
00:11:15,520 --> 00:11:18,840
become a distraction and it can 
keep us in a place of 

170
00:11:18,840 --> 00:11:22,080
hesitation. 
So except that there is going to

171
00:11:22,080 --> 00:11:25,120
be a lot that is outside of your
control and that you're just 

172
00:11:25,120 --> 00:11:28,360
you're not going to know in the 
course of your work. 

173
00:11:28,360 --> 00:11:32,240
It might be like that your 
industry is affected by bigger 

174
00:11:32,240 --> 00:11:36,360
geopolitical, you know, changes 
or circumstances. 

175
00:11:36,800 --> 00:11:42,080
It might be that the leadership 
in your organization might be 

176
00:11:42,200 --> 00:11:46,200
making decisions that you don't 
fully understand the rationale 

177
00:11:46,200 --> 00:11:49,760
or the reasoning behind. 
There will be things that you do

178
00:11:49,760 --> 00:11:53,960
not and cannot fully know or 
fully control. 

179
00:11:54,360 --> 00:11:57,480
So we want to just accept that. 
That's part of, you know, being 

180
00:11:57,480 --> 00:12:01,800
a human being in the world and 
working with humans because even

181
00:12:01,800 --> 00:12:04,640
still, you know, the good news 
is you don't need to know all 

182
00:12:04,640 --> 00:12:08,800
that in order to also feel 
prepared to meet the moment as 

183
00:12:08,800 --> 00:12:11,720
it arises. 
There are good foundational 

184
00:12:11,720 --> 00:12:15,960
things to know about and some 
procedures to follow. 

185
00:12:16,400 --> 00:12:20,640
One of the lessons that I 
learned in my training is when 

186
00:12:20,640 --> 00:12:23,840
you're doing search and rescue, 
you never go alone. 

187
00:12:24,360 --> 00:12:27,680
Always go at least a team of 
two. 

188
00:12:28,640 --> 00:12:31,520
That's a really great 
foundational thing to know no 

189
00:12:31,520 --> 00:12:34,440
matter what the situation is. 
Never go alone. 

190
00:12:34,440 --> 00:12:38,760
Always go with a partner in the 
workplace you can think through 

191
00:12:38,760 --> 00:12:40,280
too. 
Like, what are some of those 

192
00:12:40,280 --> 00:12:45,000
foundational things that will 
help you regardless of what the 

193
00:12:45,000 --> 00:12:48,880
situation is? 
And also, you know, perhaps most

194
00:12:48,880 --> 00:12:52,600
of all, there's this awareness 
too, that there will always be 

195
00:12:52,600 --> 00:12:56,520
others around you with different
levels of training and 

196
00:12:56,520 --> 00:12:58,840
knowledge. 
That was one of the takeaways 

197
00:12:58,840 --> 00:13:03,960
that I got from the emergency 
response team training number 

198
00:13:03,960 --> 00:13:08,160
one, just seeing all of my 
neighbors and community members,

199
00:13:08,280 --> 00:13:11,720
people I've never met before and
might never see again. 

200
00:13:11,720 --> 00:13:15,240
But there's this knowledge of 
wow, there are actually a lot of

201
00:13:15,240 --> 00:13:18,280
people who care and that have 
more knowledge and different 

202
00:13:18,280 --> 00:13:21,080
knowledge and different levels 
of training. 

203
00:13:21,360 --> 00:13:23,840
And so it I don't have to do all
of it. 

204
00:13:24,280 --> 00:13:27,840
I need to be mindful of what's 
in my hands, what's my 

205
00:13:27,840 --> 00:13:32,680
responsibility, and realizing I 
will be working with others, 

206
00:13:32,840 --> 00:13:35,040
other people and other 
resources. 

207
00:13:35,280 --> 00:13:41,200
So you are part of a community. 
We work together as best we can 

208
00:13:41,880 --> 00:13:46,920
and it's just a really great 
reminder to not focus on all of 

209
00:13:46,920 --> 00:13:51,160
the possible things that can go 
wrong and instead we want to 

210
00:13:51,160 --> 00:13:56,040
choose to direct our attention 
in a more effective and 

211
00:13:56,040 --> 00:14:00,520
practical manner. 
So for example, do what you can 

212
00:14:00,760 --> 00:14:04,760
with what you have. 
Remember, you are part of a 

213
00:14:04,760 --> 00:14:06,560
community. 
It's not just you. 

214
00:14:07,480 --> 00:14:12,360
Continue to keep learning and 
show up. 

215
00:14:12,800 --> 00:14:15,840
Showing up matters. 
It's important. 

216
00:14:16,320 --> 00:14:21,800
You know, for me, it was in, in 
a sense so humbling to be with 

217
00:14:22,480 --> 00:14:25,520
firefighters as well as there 
were some people with medical 

218
00:14:25,520 --> 00:14:29,040
training doctors and nurses and 
healthcare providers that were 

219
00:14:29,040 --> 00:14:32,160
also in my neighborhood training
course. 

220
00:14:32,680 --> 00:14:36,320
And to realize, wow, these 
people have dedicated their 

221
00:14:36,320 --> 00:14:42,360
careers and, and in some cases 
decades of life to gain 

222
00:14:42,360 --> 00:14:46,640
experience and knowledge and 
understanding that I will never 

223
00:14:46,640 --> 00:14:49,520
have. 
And I know so little. 

224
00:14:51,040 --> 00:14:54,600
There's so little that I know in
comparison to what all of these 

225
00:14:54,600 --> 00:14:58,040
other people know. 
And that is OK. 

226
00:14:58,640 --> 00:15:01,160
You know, my job is not to know 
everything. 

227
00:15:01,560 --> 00:15:06,240
My job is to be mindful of what 
is it that's in my hands and 

228
00:15:06,240 --> 00:15:10,160
that it still matters that I 
show up able to participate and 

229
00:15:10,160 --> 00:15:14,480
help to the extent that I can. 
And the same is true for you in 

230
00:15:14,480 --> 00:15:17,960
the course of your life and in 
your work and in your career. 

231
00:15:18,280 --> 00:15:23,240
You cannot know everything. 
Even as you gain expertise in 

232
00:15:23,240 --> 00:15:27,600
your field, there will always be
people who know things that you 

233
00:15:27,600 --> 00:15:32,280
don't and that have expertise 
and perspective and experience 

234
00:15:32,640 --> 00:15:37,280
that you didn't have. 
And so it's OK because your job 

235
00:15:37,280 --> 00:15:40,160
isn't to know everything. 
It's not to be this all knowing,

236
00:15:40,520 --> 00:15:45,080
you know, kind of flawless, 
perfect, you know, person. 

237
00:15:45,080 --> 00:15:50,280
It's actually just to know who 
you are, what you bring, and to 

238
00:15:50,280 --> 00:15:53,360
show up. 
I feel like the last several 

239
00:15:53,360 --> 00:15:57,720
years have challenged leaders 
and especially like emerging 

240
00:15:57,720 --> 00:16:03,120
leaders in the workplace with so
many new and unexpected and 

241
00:16:03,120 --> 00:16:06,160
unprecedented challenges for the
workplace. 

242
00:16:06,760 --> 00:16:10,440
And so it's hard when you don't 
have a precedent to refer back 

243
00:16:10,440 --> 00:16:13,880
to, and it's hard when you don't
have a mentor to look up to. 

244
00:16:14,400 --> 00:16:18,840
And So what we do, and this 
matters is we show up the best 

245
00:16:18,840 --> 00:16:21,800
that we can. 
We do what you can with what you

246
00:16:21,800 --> 00:16:27,040
have and you keep learning. 
And at the heart of all of this,

247
00:16:27,040 --> 00:16:30,160
one of the the most important 
things and, and one of the 

248
00:16:30,160 --> 00:16:32,600
things I learned in my training,
one of the first places you 

249
00:16:32,600 --> 00:16:37,600
start is that when there is an 
emergency, the first thing you 

250
00:16:37,600 --> 00:16:40,360
have to do is you need to check 
in with yourself. 

251
00:16:41,040 --> 00:16:45,040
Take care of yourself first in 
training, you know you take care

252
00:16:45,040 --> 00:16:47,080
of yourself. 
You check in with your family 

253
00:16:47,080 --> 00:16:49,400
like you make and then you go to
your community. 

254
00:16:49,680 --> 00:16:54,440
And it's only when you are 
feeling like, OK, I'm in a 

255
00:16:54,440 --> 00:16:59,720
position now to be of service 
when the need arises because I 

256
00:16:59,720 --> 00:17:03,320
have taken care of myself. 
That means that because I've 

257
00:17:03,480 --> 00:17:08,040
taken care of myself, when I go 
forward into this disaster 

258
00:17:08,040 --> 00:17:13,800
situation, I will not become 
something that someone else now 

259
00:17:13,800 --> 00:17:17,400
has to manage, right? 
Like I'm not going to contribute

260
00:17:17,800 --> 00:17:20,560
to the load. 
I'm going to go show up knowing 

261
00:17:21,040 --> 00:17:23,760
how I'm doing. 
I'm going to show up with 

262
00:17:23,760 --> 00:17:26,599
awareness of what my capacity 
and capability is. 

263
00:17:26,960 --> 00:17:29,680
One of the things that they told
us, they said, you know, if you 

264
00:17:29,680 --> 00:17:34,120
get squeamish at the sight of 
blood, like don't volunteer to 

265
00:17:34,120 --> 00:17:37,160
do, you know, medical, medical 
work. 

266
00:17:37,160 --> 00:17:39,560
Like there are other things that
we can have you do. 

267
00:17:39,880 --> 00:17:43,560
We want to make sure that we're 
making the best use of your 

268
00:17:43,560 --> 00:17:45,800
abilities and skills and it's 
OK. 

269
00:17:45,800 --> 00:17:48,160
Like you don't have to be the 
person who's, you know, 

270
00:17:48,160 --> 00:17:52,520
bandaging or, you know, helping,
helping to stop the bleeding of 

271
00:17:52,520 --> 00:17:55,240
people that are injured. 
If that's, you know, if that's 

272
00:17:55,240 --> 00:17:59,680
only going to, you know, kind of
make things worse for you, don't

273
00:17:59,680 --> 00:18:01,680
worry about it. 
There are other things that we 

274
00:18:01,680 --> 00:18:04,960
can have you do. 
So take care of yourself first. 

275
00:18:05,720 --> 00:18:09,920
Have that awareness of knowing 
you know not what your limits 

276
00:18:09,920 --> 00:18:13,960
are, but what your capacity is, 
because your capacity can change

277
00:18:14,400 --> 00:18:18,000
depending on the day, depending 
on the season, depending on the 

278
00:18:18,000 --> 00:18:21,640
situation. 
So it's so important that you 

279
00:18:21,640 --> 00:18:25,840
have that practice and that 
ability of checking in with 

280
00:18:25,880 --> 00:18:29,440
yourself. 
You know, if you've ever had a 

281
00:18:29,440 --> 00:18:33,680
manager or worked with someone 
who was really bad at that, like

282
00:18:34,040 --> 00:18:37,560
they couldn't tell that they 
were overworked or they couldn't

283
00:18:37,560 --> 00:18:39,200
tell that they were having a 
hard time. 

284
00:18:39,200 --> 00:18:41,760
So instead they just kind of 
lashed out and took it out on 

285
00:18:41,760 --> 00:18:47,160
everybody rather than simply 
saying, OK, you know, I'm, I'm 

286
00:18:47,160 --> 00:18:48,920
going to need to, to step out 
for a minute. 

287
00:18:48,920 --> 00:18:50,000
I'm going to need to take a 
break. 

288
00:18:50,000 --> 00:18:51,320
I'm going to need to eat some 
food. 

289
00:18:51,320 --> 00:18:53,680
Let's have this conversation 
when I have more energy. 

290
00:18:54,040 --> 00:18:57,840
That level of self-awareness 
makes everything so much easier 

291
00:18:58,080 --> 00:19:02,960
and it makes for more effective 
communication, decision making, 

292
00:19:03,000 --> 00:19:06,960
relationship building. 
You have to develop the 

293
00:19:06,960 --> 00:19:11,760
willingness to pause, check in 
and care for yourself first. 

294
00:19:11,800 --> 00:19:16,080
You'll be so much more effective
in any leadership role and in in

295
00:19:16,080 --> 00:19:18,640
any situation when you're able 
to do that. 

296
00:19:19,240 --> 00:19:23,840
So those were the, you know, 
kind of insights that I had from

297
00:19:23,840 --> 00:19:26,320
my training that I wanted to 
share with you. 

298
00:19:27,160 --> 00:19:31,040
Again, like really big thanks 
and appreciate and appreciation 

299
00:19:31,040 --> 00:19:34,480
and gratitude to San Francisco 
Fire Department for running this

300
00:19:34,480 --> 00:19:38,440
program and for you in your 
community. 

301
00:19:38,440 --> 00:19:42,800
So if you are listening and you 
are in the US, your community 

302
00:19:42,800 --> 00:19:44,840
might have a program like this 
too. 

303
00:19:45,480 --> 00:19:50,280
It would probably be called the 
Community Emergency Response 

304
00:19:50,280 --> 00:19:55,400
Team Training and it will 
probably be facilitated by your 

305
00:19:55,680 --> 00:19:59,400
local or regional fire 
department. 

306
00:19:59,400 --> 00:20:02,720
So if that's something that 
you'd like to learn more about, 

307
00:20:02,760 --> 00:20:05,360
I highly encourage you to check 
it out. 

308
00:20:06,400 --> 00:20:10,080
And if you are not in the US, 
then I'm not sure if that's 

309
00:20:10,080 --> 00:20:13,000
available in your town, but it 
could be. 

310
00:20:13,360 --> 00:20:17,000
And so be curious, be curious 
about what are the different 

311
00:20:17,000 --> 00:20:21,840
ways that I can learn to care 
for myself and my community in 

312
00:20:21,840 --> 00:20:25,880
the event of uncertainty. 
Because it's just a nice thing 

313
00:20:25,880 --> 00:20:29,200
to be able to know, you know? 
And I'll say for me too, it also

314
00:20:29,200 --> 00:20:33,600
helped me feel, I think, even 
more connected to my community 

315
00:20:33,600 --> 00:20:36,920
and to my city. 
You know, it's, I live in a in a

316
00:20:36,920 --> 00:20:39,040
big city. 
So I don't, you know, I don't 

317
00:20:39,040 --> 00:20:41,720
know everybody and people come 
and go. 

318
00:20:42,120 --> 00:20:48,560
So having that sense of almost 
like the in forestry and what 

319
00:20:48,560 --> 00:20:51,200
we've, one of the things that 
we've learned about how plant 

320
00:20:51,360 --> 00:20:56,640
communities and ecosystems work 
is you have these mycelium, this

321
00:20:57,240 --> 00:21:01,760
sort of delicate but very 
important network of this like 

322
00:21:01,760 --> 00:21:05,680
fungus actually that goes 
through the soil and through the

323
00:21:05,680 --> 00:21:09,400
roots and it helps communicate 
with the the trees and the 

324
00:21:09,400 --> 00:21:12,760
plants. 
And it's sort of hidden from 

325
00:21:12,760 --> 00:21:17,320
plain sight, but it's there in 
the ground and it's supporting 

326
00:21:17,320 --> 00:21:20,560
the health of the entire 
ecosystem. 

327
00:21:20,840 --> 00:21:23,280
I kind of feel like I tapped 
into some of that. 

328
00:21:23,680 --> 00:21:28,640
Like, I had no idea there are so
many others who have done this 

329
00:21:28,640 --> 00:21:34,000
training over the last several 
decades, but there are so many 

330
00:21:34,000 --> 00:21:36,200
others and they're kind of 
invisible. 

331
00:21:36,200 --> 00:21:39,040
I don't know who they are, but I
know they're here. 

332
00:21:39,280 --> 00:21:41,920
And I am now also a part of that
team. 

333
00:21:41,920 --> 00:21:44,680
And I'm going to continue with 
my learning journey as well. 

334
00:21:45,320 --> 00:21:47,240
So that is what I wanted to 
share. 

335
00:21:47,240 --> 00:21:50,560
That's what I wanted to invite 
you to reflect on and to think 

336
00:21:50,560 --> 00:21:53,720
about. 
So thank you for listening. 

337
00:21:54,080 --> 00:21:58,080
And if you want to know more, if
you want to deepen your learning

338
00:21:58,080 --> 00:22:03,720
with me, then you can go to my 
website, kimnickel.com and reach

339
00:22:03,720 --> 00:22:06,560
out to talk with me about 
one-on-one coaching. 

340
00:22:06,880 --> 00:22:10,360
That's private coaching where we
focus on your specific situation

341
00:22:10,360 --> 00:22:14,920
and your goals. 
I also have courses coming for 

342
00:22:14,920 --> 00:22:19,360
managers, so there's a link in 
the show notes where you can go 

343
00:22:19,360 --> 00:22:24,320
to learn more about that. 
And if you're on LinkedIn, find 

344
00:22:24,320 --> 00:22:27,160
me there and follow the podcast 
there. 

345
00:22:27,440 --> 00:22:31,320
The New Manager podcast just got
a new page on LinkedIn, so 

346
00:22:31,320 --> 00:22:33,720
that's kind of fun. 
Anyway, that's what I had to 

347
00:22:33,720 --> 00:22:37,040
share with you today. 
Thank you so much for listening.

348
00:22:37,320 --> 00:22:40,440
I hope you have a really great 
week and I'll talk to you next 

349
00:22:40,440 --> 00:22:46,440
time. 
When you're more effective at 

350
00:22:46,440 --> 00:22:48,360
work, you're happier in your 
life. 

351
00:22:48,720 --> 00:22:51,800
And when you're happier in your 
life, you're more effective at 

352
00:22:51,800 --> 00:22:53,480
work. 
I can help. 

353
00:22:53,680 --> 00:22:58,080
Go to my website, kimnickel.com 
and sign up for a coaching 

354
00:22:58,080 --> 00:23:00,480
consult. 
It can get better.