1 00:00:04,800 --> 00:00:07,360 Welcome to the New Manager Podcast. 2 00:00:07,680 --> 00:00:16,320 I'm your host, Kim Nicol. Hello and welcome. 3 00:00:16,480 --> 00:00:18,720 I'm glad you're here and I hope you're doing well. 4 00:00:19,080 --> 00:00:22,160 Today I want to remind you that managers are. 5 00:00:22,160 --> 00:00:24,780 People too. You know there's a. 6 00:00:24,780 --> 00:00:28,700 Lot that is asked. Of you when you become a manager 7 00:00:28,700 --> 00:00:31,820 or a. People leader and so many times 8 00:00:31,820 --> 00:00:34,100 there are. These expectations that get 9 00:00:34,100 --> 00:00:39,620 placed upon you and yet without any clear direction or guidance 10 00:00:39,620 --> 00:00:42,860 or a plan for growth and that can be really. 11 00:00:43,700 --> 00:00:46,660 It can be difficult to. Find yourself in this position. 12 00:00:46,660 --> 00:00:48,340 Where it? Seems like there's a. 13 00:00:48,340 --> 00:00:50,970 Lot you're. Supposed to know already and 14 00:00:50,970 --> 00:00:54,290 yet? Nobody is providing a clear road 15 00:00:54,290 --> 00:00:55,850 map. Or resources. 16 00:00:56,250 --> 00:00:59,410 And at the same time, you're sensing criticism. 17 00:00:59,410 --> 00:01:01,330 Or you feel like you're falling short. 18 00:01:01,930 --> 00:01:03,370 While. At the same time. 19 00:01:03,530 --> 00:01:06,770 You are also being a human, so other things are happening 20 00:01:06,770 --> 00:01:11,090 outside of your work. That will also be influencing 21 00:01:11,090 --> 00:01:13,050 the. Way that you are showing up. 22 00:01:13,450 --> 00:01:17,250 At work so I just. Wanted to remind you of this. 23 00:01:17,490 --> 00:01:21,430 Because. When you remember I'm a human, I 24 00:01:21,430 --> 00:01:25,030 am learning something new. It is a learnable thing, 25 00:01:25,430 --> 00:01:27,830 learning the skills, developing the. 26 00:01:27,830 --> 00:01:30,390 Capacities developing the mindset. 27 00:01:30,470 --> 00:01:34,670 Of how to be effective? At managing the humans that I am 28 00:01:34,670 --> 00:01:39,070 working with, those are all things that you can learn and 29 00:01:39,070 --> 00:01:41,150 remembering like you're not supposed to. 30 00:01:41,350 --> 00:01:44,430 Just wake up one day and know. Automatically How to think 31 00:01:44,470 --> 00:01:45,910 differently? About your job. 32 00:01:46,420 --> 00:01:49,740 Or how to automatically? Solve for some of the challenges 33 00:01:49,740 --> 00:01:53,700 that you had not anticipated. Or expected when we. 34 00:01:53,700 --> 00:01:57,300 Remember that managers. Are people too. 35 00:01:57,700 --> 00:02:02,660 It starts to let some of that. Pressure lift and when some of 36 00:02:02,660 --> 00:02:05,700 that. Pressure starts to lift, then we 37 00:02:05,700 --> 00:02:09,060 can. Actually, look at more clearly. 38 00:02:09,060 --> 00:02:13,060 What is the? Actual problem you want to solve 39 00:02:13,060 --> 00:02:17,280 right now and we can have a little bit more compassion and a 40 00:02:17,280 --> 00:02:20,080 little bit more understanding when you. 41 00:02:20,280 --> 00:02:22,920 Feel. Like you're not doing a great 42 00:02:22,920 --> 00:02:23,720 job. Or you. 43 00:02:23,720 --> 00:02:27,800 Have an off day or maybe you handle something in a way that 44 00:02:28,000 --> 00:02:30,920 looking back you think. I wish I could have done that 45 00:02:30,920 --> 00:02:34,000 differently, but. I was just feeling really 46 00:02:34,000 --> 00:02:37,680 impatient and really rushed and so I didn't think. 47 00:02:37,680 --> 00:02:39,560 Through kind of the. Bigger picture. 48 00:02:39,560 --> 00:02:41,080 I was just being really reactive. 49 00:02:41,080 --> 00:02:43,690 In the moment it's going to happen, it's. 50 00:02:43,690 --> 00:02:46,770 Okay part of what? We want to get you. 51 00:02:46,770 --> 00:02:50,770 To is to get out from under. The heavy selfjudgment and 52 00:02:50,770 --> 00:02:53,010 that's going to come up, especially when you care a. 53 00:02:53,010 --> 00:02:55,650 Lot about doing a good job. That can be one. 54 00:02:55,650 --> 00:02:58,890 Of the sneakiest things is. When you really care. 55 00:02:59,330 --> 00:03:01,170 Like you want your team to do well. 56 00:03:01,410 --> 00:03:04,650 You really care about. Being a good manager for them. 57 00:03:05,010 --> 00:03:09,210 But you secretly fear. That you don't know what you're 58 00:03:09,210 --> 00:03:11,410 doing, You're afraid people will find out. 59 00:03:11,450 --> 00:03:13,010 Or you're afraid you might. Really. 60 00:03:13,010 --> 00:03:15,770 Let people down. Because you're kind of 61 00:03:15,770 --> 00:03:17,770 overwhelmed or? Just not sure of what's going 62 00:03:17,770 --> 00:03:20,370 on. So first you got to acknowledge. 63 00:03:20,370 --> 00:03:23,170 That say okay, this is the. Story I'm telling in my head 64 00:03:23,170 --> 00:03:26,050 right now. This is what I'm thinking about. 65 00:03:26,050 --> 00:03:27,850 This is how I'm feeling about it. 66 00:03:28,410 --> 00:03:30,810 Remind yourself, okay managers are. 67 00:03:30,810 --> 00:03:34,330 People, too, can have a little bit more compassion and 68 00:03:34,330 --> 00:03:38,730 understanding and then let's get curious and identify. 69 00:03:38,970 --> 00:03:41,770 What is the the real issue we're trying to? 70 00:03:41,770 --> 00:03:44,490 Solve for and one way to think about. 71 00:03:44,490 --> 00:03:48,090 That is to simply look at the current situation and. 72 00:03:48,090 --> 00:03:52,970 Say this is what's happening. Right now and then. 73 00:03:53,490 --> 00:03:56,690 This is what I would like. To have happen right now. 74 00:03:57,790 --> 00:04:00,030 Or this is what is. Happening right now. 75 00:04:00,310 --> 00:04:02,990 But over here is what success would look. 76 00:04:02,990 --> 00:04:07,390 Like and I need to figure out how to make that happen because. 77 00:04:07,390 --> 00:04:11,390 Once we. Those two points, Now we can 78 00:04:11,390 --> 00:04:13,750 start. To look at it in a few different 79 00:04:13,750 --> 00:04:17,029 ways to. Identify what is the level at 80 00:04:17,029 --> 00:04:18,829 which. We want to. 81 00:04:18,829 --> 00:04:22,800 Approach this. Issue sometimes we approach it 82 00:04:22,800 --> 00:04:26,480 on a very granular. Level like in a very specific. 83 00:04:26,480 --> 00:04:29,040 Tactical way. What is the thing? 84 00:04:29,360 --> 00:04:32,520 That needs to happen next, and sometimes we're going. 85 00:04:32,520 --> 00:04:36,400 To approach it from. A bigger picture, more systemic 86 00:04:36,640 --> 00:04:41,080 or environmental? Level like can we look at the 87 00:04:41,120 --> 00:04:46,090 entire environment to provide some understanding about why 88 00:04:46,090 --> 00:04:49,450 this is happening? Or why this is such a? 89 00:04:49,690 --> 00:04:52,570 Sticky or difficult? Problem to solve. 90 00:04:52,570 --> 00:04:55,650 For let me give you one. Specific example. 91 00:04:55,890 --> 00:04:58,090 So a couple of years ago I was coaching. 92 00:04:58,090 --> 00:05:00,930 A group. Of physicians and healthcare. 93 00:05:00,930 --> 00:05:03,690 Providers and they. Had a lot of. 94 00:05:03,690 --> 00:05:07,650 Challenges around burnout and one level to. 95 00:05:07,650 --> 00:05:10,090 Look at it is on a very individual level. 96 00:05:10,570 --> 00:05:12,850 You know what? What can we do? 97 00:05:13,240 --> 00:05:16,880 To support and take care of your wellbeing in terms of your 98 00:05:16,880 --> 00:05:19,480 personal decisions, your personal choices. 99 00:05:19,800 --> 00:05:21,680 The way that you're thinking about. 100 00:05:21,680 --> 00:05:24,360 Things the mindset that you're bringing to the challenge, 101 00:05:24,720 --> 00:05:28,640 that's one level. But we also want to look at and 102 00:05:28,640 --> 00:05:32,360 understand what. Is the bigger picture that you 103 00:05:32,360 --> 00:05:37,160 are working in as an individual and that includes you know what? 104 00:05:37,160 --> 00:05:40,200 Are some of the policies that are in place in your. 105 00:05:40,200 --> 00:05:45,510 Hospital that are affecting what individual physicians? 106 00:05:45,550 --> 00:05:49,630 And healthcare service providers are feeling like how? 107 00:05:49,630 --> 00:05:51,470 Is it? How is it actually shaping? 108 00:05:51,870 --> 00:05:54,150 The way that you do work, which can. 109 00:05:54,150 --> 00:05:57,990 Create the sense of overwhelm or stress or expectation. 110 00:05:58,270 --> 00:06:02,030 We can also look at not just within the business and the. 111 00:06:02,030 --> 00:06:05,830 Policies that are happening there, but even outside in the 112 00:06:05,830 --> 00:06:09,510 community, is there something going on in the community that's 113 00:06:09,510 --> 00:06:12,200 affecting? You know the way. 114 00:06:12,200 --> 00:06:14,240 People are experiencing their work. 115 00:06:14,640 --> 00:06:17,640 And in this. Case with this particular group, 116 00:06:17,920 --> 00:06:19,480 there were two distinct things that. 117 00:06:19,480 --> 00:06:21,880 Were Happening One was the pandemic. 118 00:06:21,880 --> 00:06:24,320 This was still earlier. In the pandemic, so they. 119 00:06:24,320 --> 00:06:26,720 Had a lot of. You know, just. 120 00:06:26,720 --> 00:06:29,440 A lot of volume. Of very specific kinds of 121 00:06:29,440 --> 00:06:31,400 challenges. That they were trying to support 122 00:06:31,400 --> 00:06:35,200 and deal with. But also in their particular 123 00:06:35,200 --> 00:06:37,560 town. This was in Northern California. 124 00:06:38,320 --> 00:06:43,430 There had been. These wildfires that had burned, 125 00:06:43,630 --> 00:06:46,470 you know, homes, some of them. Homes of. 126 00:06:46,470 --> 00:06:49,270 These providers or people that they loved and. 127 00:06:49,270 --> 00:06:52,830 Cared for just the. The whole town had. 128 00:06:52,830 --> 00:06:55,630 Also kind of been through the stress and the shock. 129 00:06:56,070 --> 00:07:00,470 And the grief that comes with that kind of loss and challenge. 130 00:07:01,030 --> 00:07:06,430 So the specific issue that will show up at work will look like 131 00:07:06,880 --> 00:07:09,560 one specific thing. Like you might think. 132 00:07:09,560 --> 00:07:13,040 Oh, this one person. Is maybe not doing a great job, 133 00:07:13,520 --> 00:07:16,200 but we want to be mindful when we're looking at, you know, 134 00:07:16,200 --> 00:07:19,240 what's happening now, Okay something in this individual 135 00:07:19,240 --> 00:07:21,200 performance. Is not quite right. 136 00:07:21,720 --> 00:07:24,960 What do we want that success? To look like, right, like what's 137 00:07:24,960 --> 00:07:29,560 what's the goal that we have there, what's the gap between 138 00:07:29,560 --> 00:07:34,940 those two and then. How are we looking at this? 139 00:07:34,940 --> 00:07:39,180 Issue because that will shape the way we approach to solve it, 140 00:07:39,860 --> 00:07:44,300 and we don't only want to look at the one individual, we also 141 00:07:44,300 --> 00:07:47,860 want to. Look at the broader processes 142 00:07:47,860 --> 00:07:51,060 and policies that they're working within within the 143 00:07:51,060 --> 00:07:54,180 business itself. We also want to look even 144 00:07:54,180 --> 00:07:57,460 further to. Consider what is the bigger 145 00:07:57,460 --> 00:08:00,220 environment. Or what is happening in? 146 00:08:00,220 --> 00:08:05,800 Society that might have an influence on what we're seeing. 147 00:08:05,800 --> 00:08:10,480 On this very small level, and as a manager and as a leader, it's. 148 00:08:10,480 --> 00:08:15,360 Really hard to, you know, be. Able to access that perspective 149 00:08:15,360 --> 00:08:19,320 when you yourself. As a human are feeling a lot of 150 00:08:19,320 --> 00:08:22,080 pressure. And might be addressing your 151 00:08:22,080 --> 00:08:24,320 own. Challenges on any of those 152 00:08:24,320 --> 00:08:27,520 levels too. So just remember, being a 153 00:08:27,520 --> 00:08:30,480 manager, you don't stop being a human. 154 00:08:30,860 --> 00:08:35,419 You don't stop having emotions. You don't stop having imperfect 155 00:08:35,419 --> 00:08:37,940 information. You're going to be learning as 156 00:08:37,940 --> 00:08:40,020 you. Go and one of the things that 157 00:08:40,020 --> 00:08:42,020 happens, of course, is there. Are more people? 158 00:08:42,020 --> 00:08:45,500 Looking to you for answers and for help so you can feel. 159 00:08:45,500 --> 00:08:48,260 A lot more pressure, but remember to bring a. 160 00:08:48,260 --> 00:08:51,860 Little grace, a little bit of compassion to. 161 00:08:51,860 --> 00:08:56,260 Yourself, because it makes the learning experience and the 162 00:08:56,260 --> 00:08:58,460 learning. Process that. 163 00:08:58,740 --> 00:09:03,400 Much easier, my last note. Is that I've been seeing a lot 164 00:09:03,400 --> 00:09:05,920 of. Conversations happening on on 165 00:09:05,920 --> 00:09:09,200 LinkedIn lately? Where people are kind of, you 166 00:09:09,200 --> 00:09:10,800 know, saying. You know, managers need to be 167 00:09:10,800 --> 00:09:13,920 this and managers need to be that and I just. 168 00:09:13,920 --> 00:09:16,160 Feel bad for? Every manager who reads. 169 00:09:16,160 --> 00:09:18,760 Those messages and thinks. Yeah, that, that would. 170 00:09:18,760 --> 00:09:21,680 Be great, but like could I get a little help? 171 00:09:22,600 --> 00:09:27,120 You know, because so often organizations will not be 172 00:09:27,160 --> 00:09:30,690 equipped or just not be able. To provide. 173 00:09:30,690 --> 00:09:34,970 The kind of developmental support and professional growth 174 00:09:34,970 --> 00:09:39,210 plan that we need in order to have these great managers, you 175 00:09:39,210 --> 00:09:41,370 know, like everyone agrees. Oh yeah. 176 00:09:41,490 --> 00:09:44,370 Having a great manager and having a manager who is really. 177 00:09:45,730 --> 00:09:48,410 And, you know, really good at all of these things. 178 00:09:48,570 --> 00:09:50,930 Wouldn't that just be the best and I think? 179 00:09:50,930 --> 00:09:54,250 We can all agree we all want a great manager. 180 00:09:54,620 --> 00:09:57,460 I truly believe no one wakes up and says I'm going to be a 181 00:09:57,460 --> 00:10:01,020 terrible manager today. I just do not think it happens. 182 00:10:01,580 --> 00:10:05,340 But there's this kind of distinction where there's, you 183 00:10:05,340 --> 00:10:06,860 know, kind of. What? 184 00:10:06,860 --> 00:10:08,700 Everybody. Says that we want, which is we 185 00:10:08,700 --> 00:10:11,660 want to have really. Really great. 186 00:10:11,660 --> 00:10:15,940 Managers and then what are we actually doing? 187 00:10:15,980 --> 00:10:21,340 To support that happening. What is it that is available 188 00:10:21,340 --> 00:10:24,980 like our our organizations providing support or? 189 00:10:24,980 --> 00:10:27,980 Resources to. Help make that happen. 190 00:10:28,420 --> 00:10:30,220 And so we. Know one of the great things 191 00:10:30,220 --> 00:10:34,100 about the contemporary times is you do not have to wait for your 192 00:10:34,100 --> 00:10:37,340 organization to get organized and create a plan for you. 193 00:10:37,820 --> 00:10:41,060 You really have so much available that you can. 194 00:10:41,420 --> 00:10:46,220 Look for, advocate for, ask if your work will cover the cost, 195 00:10:46,220 --> 00:10:49,710 or simply just say you know what this is from my career from. 196 00:10:49,710 --> 00:10:53,230 My longterm growth and professional development. 197 00:10:53,510 --> 00:10:55,430 So I'm going. To find the thing that I need 198 00:10:55,430 --> 00:10:57,350 that's going to help me today, because I know it will. 199 00:10:57,470 --> 00:11:00,670 Help set me up for longerterm success and like that's what I'm 200 00:11:00,670 --> 00:11:03,230 all about. You can do that. 201 00:11:03,230 --> 00:11:07,270 For yourself, don't feel. Bad or don't feel like. 202 00:11:08,190 --> 00:11:10,750 Am I supposed to know how to do this just automatically? 203 00:11:11,950 --> 00:11:13,350 No, I don't. Think so? 204 00:11:14,430 --> 00:11:17,770 So that's why we're here. Anyway, that's what I wanted to 205 00:11:17,770 --> 00:11:19,650 share with you today. I hope you have a really. 206 00:11:19,650 --> 00:11:20,930 Great week. We're moving. 207 00:11:20,930 --> 00:11:25,490 Into October, which is kind of crazy, but that's what I wanted 208 00:11:25,490 --> 00:11:26,250 to share. You're. 209 00:11:26,250 --> 00:11:29,090 A human too, so have a little compassion. 210 00:11:29,610 --> 00:11:32,330 It's Okay. If you want to work with me 211 00:11:32,330 --> 00:11:37,330 one-on-one, go into the show notes, fill out the form to book 212 00:11:37,370 --> 00:11:40,970 a consult with me, and let's talk about what's going on, 213 00:11:41,130 --> 00:11:43,090 where you want to get to, and how. 214 00:11:43,090 --> 00:11:46,670 I can help support you along the way if you want to join my. 215 00:11:46,750 --> 00:11:48,350 Group. Program. 216 00:11:48,390 --> 00:11:51,310 Make sure that you are on my emailing list so that you find 217 00:11:51,310 --> 00:11:53,990 out more about when that is offered again. 218 00:11:54,470 --> 00:11:55,990 It's currently running now, so the. 219 00:11:55,990 --> 00:12:00,110 Doors are closed it'll. Open up again and the next. 220 00:12:00,110 --> 00:12:03,590 Cohort Will. Happen in February. 221 00:12:03,630 --> 00:12:08,470 Right now is the plan of 2024, so get on the e-mail list so you 222 00:12:08,470 --> 00:12:12,990 can learn more about when doors. Open for that and learn in a 223 00:12:12,990 --> 00:12:15,700 community. All right, have a great rest of 224 00:12:15,700 --> 00:12:16,940 your. Week and I will talk to. 225 00:12:16,940 --> 00:12:23,340 You later when you're more effective at. 226 00:12:23,780 --> 00:12:26,780 You're happier in your life and when you're happier. 227 00:12:26,780 --> 00:12:28,740 In your life, you're more effective at. 228 00:12:28,740 --> 00:12:33,700 Work I can help go to. My website kimnickel.com and 229 00:12:33,700 --> 00:12:37,420 sign up for a coaching consult. It can get better.