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Welcome to the new manager 
podcast. 

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I'm your host, Kim nickel. 
Over 800 people have taken my 

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workshop for new managers over 
the last couple of years and 

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this podcast is a way for me to 
share what I have been learning 

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as I have been teaching and 
working with people about 

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becoming new managers and also 
this is for my students who take

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my workshop and they want to 
remember what was that Insight 

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or? 
Oh how You explain this one 

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thing again or I want to 
remember how to bring this topic

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into this different situation. 
And so this is for you. 

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I want to talk about the two key
skills that you need. 

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As you move into leadership as 
you become a manager and this is

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true whether you currently have 
direct reports whether you 

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manage by influence. 
You might be an office manager, 

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you might be a project manager. 
You might be a product manager 

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or an executive assistant, or 
anyone who does not have someone

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directly reporting to you. 
But as a practical matter, you 

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have to manage people in order 
to do your job and also for 

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people who don't manage people 
yet. 

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But you know, that's the next 
step for you and you're wanting 

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to begin to learn the skills and
develop your mindset so that 

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you're ready for when you That 
to that news new place. 

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It comes down to these two 
simple things. 

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Number one self awareness. 
Number two, communication. 

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Now these are two topics that 
you could study for the rest of 

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your life and never be done. 
Just to give you some 

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perspective, okay? 
Self-awareness is something that

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you don't just, learn it in a 
weekend, you don't just, you 

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know, learn it from a single 
class or from A single book. 

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It really is this ongoing 
relationship with you and your 

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life and the way that you 
experience and perceive it the 

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way that you understand who you 
are, how you are, how you show 

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up in the world, what your 
preferences and tendencies are, 

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and communication is about how 
you relate with others. 

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How do you listen to others? 
How are you present with others?

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How do you convey this? 
In or information or a desire, 

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or a request or a correction, 
how do you have difficult 

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conversations? 
How do you give feedback? 

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How do you take feedback? 
It's this really diverse realm 

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of communication and again, it's
not a thing that you learn in a 

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day or a weekend. 
It really is a practice that you

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cultivate and use over the 
course of your life. 

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Now, the really good news is 
that You already have a deep 

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practice in self-awareness and 
communication although it might 

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exist a little bit below the 
level of your conscious mind. 

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And by that, I mean you are 
already living your life and 

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successfully. 
I might add you have 

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successfully lived to be a 
functioning adult in the world 

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with other people and that 
requires bye. 

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Fault. 
A measure of self-awareness and 

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a measure of communication. 
But what begins to change as you

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step into a manager role and you
begin to ask yourself, how do I 

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manage people effectively? 
What is the skill of how to do 

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that? 
You realize, okay, now I need to

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deepen my self awareness. 
Oh, and now I need to expand and

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refine. 
And my communication skills 

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because it just requires a 
different level of application 

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in the world. 
Now when you think about 

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self-awareness, what's really 
cool is that as you become more 

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aware for yourself? 
For example, am I'm more of an 

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introverted person or an 
extroverted person. 

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Am I more of a maker creative 
type? 

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Or am I more of a Visionary? 
Am I more of an Relations 

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person. 
Do I like to be more systems 

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thinking or do I like to really 
immerse myself in the craft of 

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the creative nature of a thing? 
The more that you begin to 

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understand about yourself, how 
you tend to operate, what you 

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tend to prefer, how you like to 
be treated, what feels like 

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respect to you. 
Personally, even as simple as 

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are you a morning person or Or 
are you more energized in the 

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evening as you become more aware
of how you are? 

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You begin to understand. 
Oh, not all people are like me, 

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it seems obvious but I tell you 
there's so much friction and so 

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much frustration that arises 
because we have this in like 

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this very internal expectation 
that other people are like me or

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they should be like me and it's 
just this natural. 

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Preference for ourselves. 
It's kind of baked into us as 

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humans, that's not a problem. 
But when you begin to realize, 

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oh I have these preferences, I 
have these priorities, I have 

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these values, I have these 
Tendencies and other people have

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their own, and they might differ
from me, and that's okay. 

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Because if you understand that 
other people very, and might 

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differ that, Then can shape the 
way you communicate and lead and

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manage them if you begin to 
understand. 

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Oh, my team has a very different
need than I do. 

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In terms of when they like to do
their most creative work or my 

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person that reports to me, they 
really prefer communication 

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through this channel rather than
that channel. 

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They'd rather have me message. 
Through slack, instead of an 

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email or they would rather me 
pick up the phone or they would 

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rather me schedule a call as you
begin to understand. 

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Other people have different 
preferences. 

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Other people are different than 
me and that's okay. 

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Then you start to get curious 
about, okay, given that this is.

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So how can I work with these 
people? 

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As they are and you stop taking 
it. 

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Personally, when people are 
different Then how you are 

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because this is another thing to
as a human. 

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We take things really personally
and we assume that if things 

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aren't going our way, it's 
because there's something wrong 

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with the other person or that 
they're doing something 

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intentionally to frustrate, or 
disappoint us that that's a 

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very, very common experience 
that we have. 

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So self-awareness learn and 
become more aware of how you 

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are. 
Because that, then allows you to

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Stan, do others are different, 
and that's okay. 

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And when I see that clearly, 
then I can lead and manage and 

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communicate much more 
effectively. 

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This, by the way, is also why 
it's so popular in the business 

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world to use tools like mbti, 
right? 

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Like the Myers-Briggs type 
indicator or the disk method or 

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any of the other personality or 
type tools there Are all tools 

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to try to help us understand how
our our Tendencies. 

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What is the the way that we most
like to operate and work and 

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understanding that others very 
and are different. 

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And then we can begin to ask 
better questions about how can 

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we all work together in a way 
that really serves our strengths

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and doesn't put us into a 
situation where there's a lot of

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conflict or people are not using
their talent and skill and 

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energy. 
G in the most effective way, 

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that's the self-awareness part. 
The communication part is. 

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So is so important. 
It is the fastest way to build 

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trust and the fastest way to 
break it relationships often 

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break because of messy 
communication of poor 

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communication of an inability or
unwillingness. 

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Willingness to listen rather 
than to Simply a search or to 

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demand. 
And so communication becomes 

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this thing that as you continue 
to learn and use different 

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skills around communication that
helps you to build more 

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effective relationships. 
That helps boost morale. 

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That helps people feel respected
appreciated supported so that 

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they're more fully engaged. 
Present at work and it makes 

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your life easier to as this 
podcast unfolds. 

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I'll talk more about each of 
these different dimensions, 

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communication and 
self-awareness, but just for 

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right now, I want you to know 
that these are the two main 

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categories that all of the other
skills really fall into. 

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And if you look at all of the 
books out there and all of the 

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trainings and all of the 
different ways that you can, 

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Grow as a manager. 
And as a leader, most of the 

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time, they'll fall under one of 
those two categories. 

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How can you understand yourself 
better? 

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How can you understand your 
people better? 

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So that you relate with them in 
the most useful way. 

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And also, how can you 
communicate effectively? 

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How can you have a difficult 
conversation? 

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How can you listen better? 
How can you speak to upper 

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management in the most 
effective? 

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Way, how do you on board in the 
most effective way? 

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How do you convey the 
expectations and the goals and 

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the kpis? 
And then how do you deal and 

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communicate with people when 
they're falling short of where 

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they need to be or where you 
want them to be. 

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All of that comes under these 
two, simple things communication

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and self-awareness. 
So that is what I wanted to 

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share with you today. 
I'm really glad that you got to 

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listen to this and come back 
next time as we keep exploring. 

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What is it mean to be a great 
manager? 

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And whether that means that you 
are new to managing people, or 

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you just want a new perspective 
and some new ideas. 

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All of that is what I'm here for
and I'm glad you're here to buy.

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If you know, it's time to level 
Laughs. 

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But you feel your perfectionism 
Self Doubt and uncertainty 

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getting in the way then come 
work with me. 

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We'll have six months of 
one-on-one coaching and it all 

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starts by going to my website. 
Kim nickel.com coaching and 

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joining my waitlist talk to you 
soon.