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Welcome to the New Manager 
Podcast. 

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I'm your host, Kim Nichol. 
Hello and welcome. 

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I'm glad you're here and I hope 
you're doing well. 

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Today, we need to talk about 
feedback first. 

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It is a requirement that when 
you are a manager, you will be 

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required to give feedback. 
There will likely be some formal

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structure or process in your 
organization, but even if 

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there's not, and actually 
especially if there's not, there

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will still be an expectation 
that you will give feedback to 

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the people on your team so that 
they know how they're doing. 

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If they need to course correct. 
If they need to do something 

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differently, your job is to 
communicate that to them in a 

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way that helps them know what 
they need to do and feel 

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supported in making any changes.
And I'm talking about this today

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specifically because we are 
almost in September, which means

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the end of the year is quickly 
approaching. 

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And if you do not have a 
feedback strategy then you risk 

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ending up with a deadline and no
data, no plan and trying to 

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remember what people have been 
doing all year. 

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And you risk not being prepared 
to have conversations with 

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people that sometimes can feel a
little uncomfortable. 

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I was talking with one of my 
clients recently and she is 

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still remembers that one of her 
earliest work experiences, she 

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had a manager who never gave her
feedback until it came time for 

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the performance review. 
And then she learned all of 

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these things that her manager 
didn't think she was doing well 

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and it ended up being kind of a 
surprise and kind of a dumping 

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on her. 
She's like, why did she not tell

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me any of this sooner? 
She's like, as my manager, isn't

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it her job to let me know ahead 
of time so that I can make any 

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changes if I need to? 
And she had carried this weight 

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for a long time. 
She thought, was there something

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about me that my manager 
couldn't tell me what was going 

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on? 
Like, I trusted her. 

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I thought we had a good 
relationship. 

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She always gave me positive 
feedback until the performance 

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review. 
And then all these things came 

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out and it just felt really bad.
And as we coached, what occurred

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to her was that, you know what, 
her manager had never been 

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trained, had 0 guidance in 
knowing how to be an effective 

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manager and how to communicate 
and give feedback in a way that 

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builds trust and creates a great
working relationship. 

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So it's not like she was being 
intentional in not giving the 

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feedback. 
She just had no framework for 

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thinking about how to do it. 
And this happens so often, 

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especially when there are lots 
of things to do and it can feel 

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like there's a lot of work where
you just need to get the work 

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done. 
And when you're giving feedback,

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it requires that you pause, take
a step back, look at the big 

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picture, make some decisions 
about what feedback you want to 

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give and why. 
And it's a different process. 

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It's a different thought 
process. 

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It's a different strategic 
process and there may be some 

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specific skills in terms of how 
to communicate in an effective 

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way. 
And when I work with my clients,

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I teach you this like I will 
teach you how you need to be 

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thinking and looking at the 
situation so that you are 

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prepared so it is now September.
Do not leave feedback for the 

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last moment for the end of the 
year. 

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Let me tell you, you do not want
to find yourself in November or 

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December. 
Looking at the list of all the 

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people you have to give formal 
feedback to and trying to 

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reconstruct in your mind, what 
did we do this year? 

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What? 
What did they do well? 

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What problems did did they face?
What is their growth going to 

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look like for the coming year? 
Trust me, that is not a fun 

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place to be. 
Ask me how I know It is so 

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common that when you get 
promoted to a manager, this one 

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thing you know that you're 
expected to give feedback, is 

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often neglected. 
And it doesn't have to be that 

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way. 
It's one of the smallest things 

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that will make the biggest 
difference, both in terms of you

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being equipped, feeling 
prepared, feeling comfortable 

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and confident about the way that
you're able to give feedback, 

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knowing that it is effective, 
that you are creating trust, 

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that you are doing a good job. 
It's something that we can 

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handle and it's something that I
love to help my clients get a 

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better grip on so that they feel
more in control. 

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This is something where it's 
really important that you have a

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working perspective and a 
framework so that you can be 

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more intentional about the way 
that you do this. 

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So that is what I wanted to talk
to you today, really short, you 

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know, podcast episode. 
Because all you need to know 

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really is that feedback is your 
job. 

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It's okay if no one has ever 
given you training on it. 

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That is normal. 
But your career is in your 

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hands. 
Your professional development is

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up to you. 
That's why you found this 

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podcast, It's why you're 
listening and things can get 

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better. 
You can learn how to do this. 

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When I work with you, we will go
over the strategic thinking you 

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need to give feedback. 
We'll talk about the different 

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communication skills and 
potential pitfalls. 

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I'm going to give you a 
framework that does not involve 

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sandwiches. 
If you've been listening to this

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podcast, you know I have some 
opinions about the sandwich 

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framework. 
It is not my favorite, although 

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I understand why people use it. 
What I found is it turns turns 

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out to be less effective over 
time. 

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People don't actually receive 
the message as intended and it 

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is so important that you learn 
how to feel confident in the way

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that you communicate feedback 
and that you have developed the 

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self-awareness to know where you
will get in your own way, what 

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your strengths are, and how to 
really do this in a way that 

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works for you and also in the 
context of your team. 

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So that is what I wanted to 
share with you today. 

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Very short, very sweet. 
Sometimes that is all that we 

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need to make a big difference. 
Lastly, join the group program 

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we're starting September 12th. 
You're going to learn more about

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strategic thinking, 
communication skills and how to 

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feel more confident and boost 
that selfawareness so you can be

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more effective at work feeling 
better about it day-to-day. 

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And it's also going to set you 
up for a longer term success in 

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your career. 
Why wait until later when you 

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can Start learning this in a 
great community of other 

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learners? 
Now you'll find the link in the 

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show notes. 
All right, thanks so much for 

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listening. 
Have a great week and I'll talk 

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to you next time. 
Hey, before you go, if you like 

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this podcast, leave a review. 
Tell me why you listen and what 

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has helped you. 
Thanks so much. 

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I'll see you next time.