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Welcome to the new manager 
podcast. 

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I'm your host, Kim nickel. 
Hello and welcome. 

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I'm glad you're here. 
And I hope you're doing well. 

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Today's topic decision-making 
discretion and influence. 

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And all of this has been very 
top of mind for me, because of 

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an interesting experience, I had
the other day, I was on my way 

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home and I wanted to stop at 
this restaurant in my 

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neighborhood to pick up some 
food, too. 

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Go, I hadn't placed an order. 
My plan was I'll just stop in 

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order. 
My food, get it and leave, but I

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didn't actually check the hours 
that they closed and apparently 

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they closed at 8:00 p.m. and I 
got there around 810, I think 

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they were just, they were 
closing the door. 

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There were still people inside, 
you know, finishing their food, 

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but I walked in just as the 
person was closing the door. 

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And as I walked in, he kind of 
looked at me and I kind of 

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looked at him and we bought we 
both looked kind of confused 

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like what is happening right now
and they're walking up to the 

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counter. 
And finally, he says, are you 

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here to pick something up? 
And I say well yes, but I have 

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to order it first because I 
didn't realize that this man was

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actually trying to close the 
restaurant and he says, Go. 

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But we're closed and I said, oh 
no, you are really and he says, 

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yes and I'm still looking at him
because my brain had not really 

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caught up. 
You know, I kind of had this 

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plan, I'm going to order, you 
know, my favorite food and I'm 

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going to go home and eat it and 
I you know my brain just kind of

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got stuck in that moment of oh 
but no I was I was planning to 

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get something here. 
So he's looking at me, I'm 

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looking at him and at this 
point, now there are a couple 

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Other staff members looking at 
us. 

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And so the guy says, well what 
did you want to get? 

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And I say a chicken rice bowl, 
would it be possible to get a 

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chicken rice bowl and he looks 
over at his colleagues and they 

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have you know, the kind of 
confer for a moment and then I 

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see them nodding and he turns 
back to me it's like okay we can

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do that. 
I said really oh my gosh, thank 

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you so much. 
So I order my chicken rice bowl.

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And, you know, they bring it to 
me a few minutes later and I get

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it and I leave and I'm feeling 
so grateful. 

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And there are a couple of things
that happened in that moment 

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that I feel beautifully 
illustrate, these three concepts

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of decision-making, discretion 
and influence. 

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So decision-making in that 
moment, someone had made a 

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decision, not at the level of 
the team that was running the 

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restaurant. 
But Someone else had made the 

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decision that we close at. 8:00,
that was a decision that had 

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been made. 
Now in that moment as they were 

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closing, that person had the 
discretion meaning he had the 

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power to decide in that moment. 
The power to choose what to do 

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with this woman who walks in 
after their official closing 

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hours, who is looking for. 
Or a chicken rice ball. 

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He had this moment of discretion
where he could choose. 

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Do we just say, so sorry. 
Come back tomorrow. 

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Or, you know, I'm and I'm 
guessing that they were also 

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thinking about how we packed 
everything up. 

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What, where are we in our 
process of closing down the 

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kitchen and cleaning things up, 
you know, maybe they don't have 

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the ingredients and things ready
anymore. 

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Maybe they put it all away. 
So he had a moment of discretion

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where even though the Vision had
been made, we close at 8:00, 

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there was still a measure of 
possibility, a measure of Grace,

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that they could choose to 
extend, to me, if they desire to

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and then in that moment, also I 
had this ability to influence 

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what happened next. 
So, part of it was simply making

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the ask I could have, you know, 
seen the door closing and read 

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the hours on the little you 
know, on the sign at the front 

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door and said oh it I'm too 
late. 

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I could have just decided to go 
home. 

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Had I noticed or when he first 
said? 

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Oh sorry we're closed. 
I could have just said, oh, I'm 

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so sorry. 
I didn't realize. 

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Okay, thanks so much, I'll see 
you. 

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But in that moment I was able to
influence a different outcome 

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and I think of this a little bit
like managing up this. 

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Really had all of the formal 
power. 

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I mean it was it was the 
restaurant, they were the staff,

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they were running it, but in 
that moment I was able to manage

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up a little bit. 
I was able to influence what 

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happened, simply by the way that
I asked simply by questioning, 

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you know, not challenging not 
like, well, I'm here. 

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You should. 
You should do this. 

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But simply kind of being 
available for an alternative 

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thing. 
To happen, simply by kind of 

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maintaining the sense of 
possibility. 

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Is it possible to get a chicken 
rice bowl? 

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You know? 
Okay, I understand that is 

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closed and I'm wondering is this
possible? 

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And then with their discretion, 
they chose to offer me some 

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Gray's and yes, to prepare this 
food for me. 

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And there are so many instances 
in your work life where you want

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to be aware of these three 
things. 

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Sometimes you will be the 
decision. 

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Girl and your job is to make a 
decision. 

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It is very important that you 
understand how you make 

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decisions. 
A lot of us, initially, make 

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decisions on kind of a reflexive
or reactive mode. 

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Meaning we make decisions based 
on what we think other people 

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will feel. 
We try to make decisions to 

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manage other people's emotions 
in advance. 

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We make decisions because we are
Afraid of conflict. 

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Or we are afraid of letting 
people down. 

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We make decisions because 
there's a fear of being wrong, 

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or of messing up. 
And sometimes the way I see 

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this, for example, if someone 
will think will say, oh, I make 

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decisions based on, you know, 
lots of research. 

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But what that turns into is? 
It turns into spending way more 

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time than you need to, in doing 
the research. 

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Research can be quite infinite 
if you don't set a boundary and 

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kind of a hard stop, When you'll
make that decision, you can be 

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researching things for forever, 
because there's always more to 

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discover. 
And what it really is. 

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It's almost like a fear of 
committing to a choice because 

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then you will feel a little more
out of control like you won't be

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able to ensure that outcome that
you want. 

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And what you're really trying to
do is you're trying to manage 

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uncertainty through excessive 
research, but there's always a 

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trade-off in terms. 
Of extending that decision. 

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And in terms of the time it will
take to then get to the next 

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step. 
Also, sometimes people will say,

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oh, I'm just very data-driven so
they'll make a decision based on

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data, but completely ignore the 
human component so they'll 

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Overlook the emotional part. 
It's interesting. 

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It can go either way, right? 
We either over focus on the 

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emotion and their 
decision-making or we Can 

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disregard it or just not be 
aware of it at all. 

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And sometimes we make decisions 
like our process for making 

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decisions is all about avoiding 
confrontation, which is another 

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side of I think people-pleasing 
is yes. 

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Like we have this desire that 
people feel good about the 

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decisions we make, but the other
side of that is if you fear a 

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confrontation will happen based 
on the decision you make. 

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And just as one example I had 
this experience once where I was

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in a program and the woman who 
was running the program was 

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deciding, when to host our call 
the group call and being, you 

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know, she's a very 
consensus-driven person. 

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She wanted to take everyone's 
schedule and needs into account 

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and for me, the thing that was 
so frustrating was I just wanted

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her to make a decision. 
Just tell us when it's going to 

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be and she was so committed to 
Is that the decision-making 

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process when around and around 
and around? 

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Because, of course, it is going 
to be difficult to find the one 

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time of day in the week, when 
you've got people in different 

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time zones, the one time that 
will accommodate everybody and 

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for my part, it would have been 
so much easier and often what we

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look to our leaders and our 
managers to do is, please make a

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clear decision so that we can 
all then move forward. 

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So you want to know Sort of what
is your decision making process.

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What is the default? 
And you also want to go a little

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deeper and say, what's behind? 
That is my desire for doing a 

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lot of research is that really 
being driven by a fear of being 

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perceived as wrong? 
Or am I really worried about 

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other people's emotions? 
You know, I like my initial 

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thought is oh, I like to be very
consensus-driven but what's 

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behind? 
That is it Fear of how other 

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people will respond emotionally.
Is it because there's a fear of 

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potential conflict or just 
feeling bad that somebody will 

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be disappointed. 
You want to understand how that 

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works for you especially as you 
rise in your career because you 

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will have more decisions to make
often with higher levels of 

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uncertainty and imperfect 
information. 

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So getting Being comfortable 
with that, the other thing. 

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So around discretion is that 
sometimes, when you're managing 

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people, you will not necessarily
be the person who makes the 

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high-level decision, but it will
be yours to implement, or to 

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communicate. 
And that is where you have 

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discretion in. 
How do you want to implement 

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this decision? 
How do you want to communicate 

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this decision? 
And I'm thinking specifically 

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now about layoffs. 
So it might come to Is that 

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someone in a higher level of 
leadership, has made a decision 

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to lay off someone on your team 
or multiple people on your team 

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that was not your decision. 
It was a decision that someone 

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else made and now your job is to
communicate that and to, you 

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know, kind of implement it. 
So now you have discretion 

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around how you want to do that. 
And we've seized a lot of 

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stories. 
I feel like right now about 

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people who do it really poorly 
as well as people who do it. 

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Well, so an example of of poorly
doing it might be just sending a

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bulk email to people or it might
be something very depersonalized

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or something that is not focused
on the effect that this will 

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have on the other person, but 
just making it sound like a very

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kind of cold, impersonal 
business decision. 

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You have the discretion to ask 
Yourself. 

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How can I communicate this in a 
way that is compassionate? 

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That is Humane in a way that can
help support this person as they

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transition out of this job into 
whatever they go. 

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Next what you know, what is it 
within my discretion to make 

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this as painless and supportive 
and helpful as possible? 

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Notice it knowing that of 
course, nobody wants to get laid

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off unexpectedly. 
Sometimes that's a decision that

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somebody else makes in your 
organization, you still have 

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that discretion that power to 
choose. 

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How will this go could go in a 
few different ways and then 

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influence becoming aware of how 
much influence you have and how 

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you want to use it. 
Because as you start thinking 

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about this, you begin to 
understand. 

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Oh, everyone else also has a 
certain measure of discretion in

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the way they do things and part 
of your work as a manager, and 

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as a leader, is to use your 
influence, your ability to 

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affect what happens next in an 
intentional way. 

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So, when I sing influence, I 
don't mean being coercive or, 

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you know, like demanding or 
anything like that but it's 

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more. 
I have this awareness of when 

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we're in a relationship when we 
are in an ecosystem like in a 

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shared relational ecosystem, 
then the way that you show up 

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the way that you communicate the
way that you respond to others. 

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Absolutely will influence what 
happens next. 

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So for example, if someone comes
to you and they have Have some 

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really hard feedback for you, 
how you respond can influence. 

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What happens next or if someone 
comes to you with a mistake, 

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they say, oh my gosh, I'm so 
sorry. 

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I made this mistake and I'm now,
I'm now really worried. 

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I'm not sure what to do. 
What happens next, how you 

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choose to respond will 
influence, kind of that 

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relationship and what, and what 
happens, one of my favorite 

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tools, or maybe, it's not even a
tool, it's just a mindset, is 

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that anytime Someone is coming 
with feedback or saying I've 

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made a mistake. 
My favorite go-to response is. 

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Thank you for telling me because
my mindset is, I would rather 

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have you tell me directly and 
quickly so that we can address 

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it. 
If it's unsolicited feedback. 

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Sometimes if you feel kind of 
ambushed like you weren't 

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expecting this feedback. 
It can feel a little 

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confronting. 
But again, I would rather have 

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someone tell me directly to my 
face. 

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Ace then either talk about me 
behind my back or feel this 

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lingering resentment that pops 
up in the form of passive 

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aggressive behavior. 
That is much more challenging to

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address but if someone just 
comes and says hey I want to 

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give you some feedback about X Y
and Z. 

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My first genuine response can 
be. 

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Thank you for telling me. 
I'm glad that you're being 

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direct and then you can choose 
what you want to do with that. 

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Because remember, not all 
feedback is. 

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Of equal value you want to be 
intentional and selective about 

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the feedback you take to heart 
and the feedback that you simply

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Let Go. 
By is someone else's opinion 

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about how you should be. 
So, becoming aware of how does 

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influence work around you? 
How much influence you have to 

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affect the discretion, the 
choices of others? 

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And then also, you know, as I 
mentioned before being clear 

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about about what are the 
decisions that are yours to 

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make? 
And when a decision is not yours

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then, how does your discretion 
fit into that and maybe even how

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might you influence a decision 
maker? 

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And sometimes that is, by the 
way that you communicate, the 

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way that you share information 
the way that you share your 

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perspective, there are so many 
different ways to think about 

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it, so that is what I wanted. 
To share with you. 

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Oh, and one more thought. 
This is a note that I wanted to,

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for sure, mention to you, is 
that when you are thinking 

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about, how to make a decision, 
or when you are thinking about 

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what is within your discretion, 
you know, what is your power to 

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choose within a certain space? 
I want to encourage you to also 

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consider an equitable lens. 
And by that, I mean for example 

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if If you have a team that is 
dispersed across different time 

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zones and you know that if you 
schedule any event online that 

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everyone needs to come to you 
know that it will be a greater 

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inconvenience for some folks 
than for others just because 

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that's the math of global time 
zones and schedules be mindful 

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and think about what is, you 
know, how? 

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The idea of an equitable outcome
influence your decision-making. 

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Meaning if you know, someone 
will have to accommodate and 

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perhaps be more inconvenienced, 
who will those people be and 

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why. 
And just being mindful that we 

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don't fall into a pattern of 
some people always having to 

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accommodate or adjust to others.
This is also helpful in terms of

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Thinking about like just 
understanding your team as 

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humans. 
So for example if you have some 

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people on your team who are 
parents of young children the 

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way that they think about their 
availability might be different 

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than if you have people on your 
team who are not parents or who 

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are parents of adult children 
who are no longer in the home, 

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the way they think about what 
they are available for, might be

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different. 
And this is not to say that you 

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need to do kind of these like 
invasive profiles of people's 

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personal lives but it is helpful
to think in terms of these are 

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humans and we are multifaceted 
and we can be most effective 

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when we also consider the 
Equitable lens realizing, how 

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will this affect the different 
humans that are on this team as 

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one? 
Also example. 

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So I'm currently Lee 
facilitating a series of group 

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sessions on self-care for this 
group of entrepreneurs who are 

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participating in This Global 
program. 

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And because it is a global 
program. 

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And people are all around the 
world. 

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I am doing two sessions one in 
the morning Pacific and one at 

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11 p.m. at night. 
So, that is not ideal for me, 

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however, in my, you know, 
discretion, Don't have the 

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discretion. 
I did have the ability to say, 

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no, I'm not available for that. 
But what I thought about, in 

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terms of making that decision 
was understanding, people will 

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have to accommodate because I 
mean we're doing this globally. 

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We've got people in every you 
know almost every major time 

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zone around the world. 
So everyone will be flexing a 

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little bit. 
And for my part, I really wanted

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to be able to offer a time that 
would be available for this one 

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group. 
Up of folks who are on a 

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different side of the world to 
me and I thought, you know, I I 

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mean I could not schedule it at 
11 p.m. at night, but that would

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ask more of them. 
And in terms of equity and in 

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terms of wanting to design an 
experience where I knew some of 

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us are going to have to flex a 
little outside of our 

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convenience. 
I decided I'm willing to take 

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that on like and also this is 
sustainable for me, this is not 

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everyday, this is, you know, 
like Just a few specific days 

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over the next two months and 
like, I am willing to do this. 

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I can do this. 
And so we had our first session,

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it was 11:00 at night, I want to
say, I did pretty good for never

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00:20:53,500 --> 00:20:56,400
being a person who is not often 
awake at that time, but I 

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prepared and it was really 
satisfying to be able then to 

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offer this to folks in a way 
that made it easier for them to 

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attend. 
So, that is what I wanted to 

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share, you know, and as you go 
through, Through your work this 

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00:21:11,500 --> 00:21:16,300
week, just have a little bit of 
awareness around you know, what 

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00:21:16,300 --> 00:21:18,000
are the decisions that are 
yours? 

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What it did is it decisions that
happen above you that you then 

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00:21:22,000 --> 00:21:26,000
have discretion around 
implementing and then notice how

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00:21:26,000 --> 00:21:30,200
influence Works, notice how you 
might influence, the way other 

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00:21:30,200 --> 00:21:33,900
people use their power of 
discretion or decision, making 

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00:21:34,200 --> 00:21:39,400
becomes really interesting and 
presents this whole other way of

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00:21:39,400 --> 00:21:44,000
being Of at work. 
So, thank you so much for 

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00:21:44,000 --> 00:21:46,300
listening. 
If you want to work with me a 

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00:21:46,300 --> 00:21:52,100
one-on-one, then book a consult 
in the show notes below and 

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00:21:52,100 --> 00:21:55,500
also, I will be offering another
group program. 

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00:21:55,600 --> 00:21:59,200
So, to make sure that you hear 
about that, get on my mailing 

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00:21:59,200 --> 00:22:01,500
list. 
You can also find that in the 

329
00:22:01,500 --> 00:22:04,100
show notes below. 
All right, thanks so much for 

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00:22:04,100 --> 00:22:06,600
listening. 
I'll talk to you next time. 

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00:22:11,000 --> 00:22:15,800
Hey, before you go if you like 
this podcast, leave a review. 

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00:22:16,300 --> 00:22:19,700
Tell me why you listen and what 
has helped you? 

333
00:22:20,100 --> 00:22:22,200
Thanks so much. 
I'll see you next time.

