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So, Leandro, thank you so much 
for the invite. 

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What an incredible space you 
have here. 

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So tell me, what am I going to 
learn today? 

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What's in store for me? 
Welcome, Alex. 

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First of all, thank you for 
coming. 

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I'm really glad you made it to 
the showroom. 

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So we're going to focus on 
mainly 2 things. 

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First, we're going to start with
our approach, how we go about it

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in the In the first part, we 
discuss what the problem is, 

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what the challenges are, and we 
would like to introduce our 

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service solution, this one 
service. 

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That's how we work together with
retailers to to decide what's 

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next step. 
And secondly, we're going to to 

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focus on the three top 
priorities that we think are the

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main challenges of retailers 
today when it comes to loss 

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prevention. 
And we are going to show you 

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specifically solutions around 
that. 

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Chris, lovely to meet you. 
I've spent some time with 

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Leandro and he's been taking me 
through E Tab Way and he's going

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to talk me through what you do 
in your in demo suites later. 

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But I'm just curious if you 
don't mind telling us a little 

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bit about what you do and how 
you help customers? 

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Yeah, sure. 
So my my role as Vice President 

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of Solution Design, it covers 
different services but 

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specifically if I think for this
conversation it's around how do 

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we actually improve the 
experience for the retailers 

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customers and. 
Our role essentially if you take

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that as the main part all about 
experience, there's a Halo 

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effect of the other things that 
we specifically pull out to 

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ensure that we safeguard and 
also we mitigate risks to ensure

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that while improving that 
experience. 

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So from the current climate, the
efficiency is key here. 

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We look at reducing costs in 
store because you know to run 

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stores today energy wise and you
know general cost of living, it 

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is a quite then and then 
finally. 

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You know we want to improve 
sales and conversion. 

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So you kind of got four things 
with the experience in the heart

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making sure that the other three
kind of spur off that as a Halo 

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effect go here. 
But every every customer has a 

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different specific. 
There's some common threads, 

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yeah, but we work with the 
overall solution designed to run

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workshops, work with the senior 
leadership team, really 

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understand the strategy and the 
pains and gains but through the 

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the consumers lens. 
But you know, rather than me 

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getting to the specifics. 
Why don't let Leandro sort of 

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take you around the showroom and
show you some of the examples. 

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Brilliant. 
Thank you. 

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So yeah, we're actually in the 
demo room. 

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Thank you. 
Tell me what we're gonna see. 

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As you can see that it's a lot 
to see in the showroom, yeah, 

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But we are going to focus on the
top three challenges that we 

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believe retailers are facing at 
the moment. 

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First one is around customer 
guidance and how we make sure 

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that the customers are following
the sitting through. 

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So I can't steal anything. 
I hope you're not. 

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Oh no. 
The red lines have come on 

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straight. 
I better put it back. 

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I don't want to get arrested. 
So that's that's again the 1st 

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use case. 
Then the second is going to be 

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around high value items. 
How we protect high value items 

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without? 
Is there? 

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Is there a figure for high value
items? 

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Is there like from your 
experience, is there a the 

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number? 
I don't know. 

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Is it more than €5? 
What's a? 

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It depends on the retailer. 
So we are for example talking 

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about beer, wines and spirits. 
It depends a lot on the range of

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that retailer. 
But where we're seeing is that 

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before retailers were 
protecting, I don't know wines 

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over €30, but now it's that that
range is going down. 

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So I remember in the US it was 
shampoo and stuff. 

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I was beginning to see shaving 
stuff behind. 

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Threshold, it's going lower 
every time. 

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So second it's going to be 
around high value items and 3rd 

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is going to be around self 
checkered area which is probably

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the top challenge at the moment.
OK. 

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So yeah, we're here, we are in 
the in the first use case, this 

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is around how we guide customers
through the store. 

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It could be an entrance and gate
like this one. 

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It could be exit, it could be 
within the any specifics area or

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section within the store for 
example where. 

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Deploying these kind of 
solutions around the beer, wine 

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and spirits. 
So within the store for a 

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specific area got you. 
And there is a got thousands of 

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aisles, yeah, I don't 
necessarily need to deploy gates

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at the beginning of my thing, I 
can just deploy it on the on the

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area that's most relevant. 
To me, it's up to you. 

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It's up to the challenges that 
you are facing and that is a big

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element of the sign. 
So it's not just the the the 

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hardware or just equipment and 
these like RFID gates like you 

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know the ones I'm used to 
seeing, you know, like the big 

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things in the. 
In these cases for for entrance 

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what you're seeing, but in the 
case of the exit gates, it comes

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with RFID integrated on them. 
So got you. 

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Yeah, you don't need both this 
spirits and wines, a headache 

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through the whole store in terms
of protecting these things and 

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then stopping it going out and 
then the friction that it 

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introduces in the experience. 
How are these any different? 

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I would say that it's not well 
not only beer, spirits and 

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wines, but also high value items
in general. 

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The same principles applies for 
electronics or any high value 

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item that you have in the store,
so. 

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But what we're doing is we're 
working low with the smart tax 

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and with this we are protecting 
the assets and the same time 

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improving the customer 
experience and also making sure 

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that we that we drive 
operational efficiency because 

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to manage these tax and to log 
the the tax, it's much faster 

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than in traditional tax. 
And how and how is that? 

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Why? 
For example, putting A tag with 

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a traditional tag will take a 
few seconds because for example 

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in this case you have these 
bottlenecks. 

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Yeah, tax it would take. 
Anywhere from 10 to 20 seconds. 

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In this case it takes a couple 
of seconds, yeah? 

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And then to release it again. 
Traditional tags could take 

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anywhere from 30 to 40 seconds. 
And its case is automatic. 

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They will be all right, so you 
don't have to wait for someone 

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to come to the till to release 
it. 

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And it also it's much much 
harder to to release it. 

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And by your own means, so it's 
also and so then is this track 

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through the store. 
It will track the items through 

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the store. 
So we also have more control on 

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what's being done with with the 
high value items. 

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Fantastic. 
We've had a whistle stop tour 

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through the top three use case 
and now we're pay the final part

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of my customer experience and my
path to purchase. 

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So what are we doing here then? 
What? 

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What are we looking at 
specifically? 

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So so far we have focused on the
1st 2 use cases. 

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Customer flow and customer 
guidance, how to make sure that 

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the clients follow the the, the 
path on the shop floor that we 

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believe are the right ones and 
to mitigate risk. 

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Then we went through asset 
protection and how we do that 

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again in a way that it not it 
not only mitigate risk but also 

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and drives efficiency and 
improves the customer 

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experience. 
Yeah. 

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And here we are in the last bit 
of the of the customer mission 

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pay and exit, so. 
We have a few technologies, 

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probably more than 10 use cases 
are covered in this area. 

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Wow. 
OK. 

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But if we focus on the main two 
or three, which are the ones 

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driving more value to the, to 
the retailers and to the end 

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customers, actually would be 
fraud detection at the self 

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checkout. 
Yeah. 

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And then how do we manage the 
exit from the self checkout in a

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way that? 
We can make sure that that flow 

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is as seamless as possible for 
for their customers. 

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OK, well, let's take a look. 
I can see that it's already got 

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computer vision here and we're 
looking at a screen. 

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So what are we looking at? 
This is, we'd call it, fraud 

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detection solution of course, 
and it addresses different use 

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cases. 
One is non scan, second one is 

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product switch. 
So typical use case that someone

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will take a bottle of wine and 
put a label of bananas, yeah, 

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whatever. 
And then the basket not empty, 

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so. 
Finish scanning. 

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You pay, but actually you have 
left products on the basket. 

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OK, so. 
Let's see. 

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Depending on the customer 
behavior, we track it with our 

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AI platform. 
OK, if you scan and you put the 

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product on on this auditing babe
bottle of olive oil, I've seen 

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the £2.50. 
Yeah, €2.50. 

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But then if you for example do 
not scan and just skip and then 

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put the product directly. 
And you can see that there is an

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exception in the oh OK and that 
would trigger an alert to the 

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check in manager that once you 
finish the the the transaction 

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and you're ready to pay it will 
trigger this action for someone 

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to come. 
So Leandro, you've taken me 

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through how you on a path to 
purchase on your shopping 

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machine, you come into the 
store, high value items of the 

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asset protected, how you're 
using computer vision, AI and 

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data at the checkout. 
What happens on my exit? 

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Well, we follow with the same 
principle to try to mitigate 

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risk without adding friction to 
the mean, just walk out. 

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Exactly. 
If you follow the the the path 

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that it's supposed to be 
followed by customers, you enter

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the safe checkered area, You 
scan your items, you pay, you 

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get the confirmation that the 
that customer paid, Yeah, the 

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gate so far, I'm a bad actor. 
The census said that that item 

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hasn't gone through. 
What happens there then? 

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Or you didn't pay, we didn't the
confirmation, you didn't follow 

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the normal flow within the sub 
target area. 

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The gates will not open and you 
will need all right? 

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Sure, that happens automatically
without any intervention. 

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Thank you so much for taking the
time and talking me through all 

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these different experiences. 
How can people find out more? 

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00:09:18,490 --> 00:09:22,850
Of course, they can find us on 
our website etap.com, atab.com 

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00:09:23,130 --> 00:09:26,810
or in LinkedIn and we can get in
touch and we can dive into more 

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details on any of the challenges
that we have discussed today. 

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That's brilliant. 
Thank you. 

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Thank you.