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00:00:00,240 --> 00:00:04,400
911 operators overdid. 
What's the strangest serious 

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00:00:04,400 --> 00:00:07,680
emergency you've heard? 
I answered the phone and gave my

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00:00:07,680 --> 00:00:12,800
usual 911 Do you need police, 
fire, or ambulance? 

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00:00:12,920 --> 00:00:15,800
And the person on the other end 
just started screaming. 

5
00:00:15,920 --> 00:00:17,960
Bees. 
Bees. 

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00:00:17,960 --> 00:00:21,080
I assumed that the bees were 
neither mugging him nor on fire,

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00:00:21,240 --> 00:00:24,480
so I put it through to ambulance
because what the Frick even 

8
00:00:24,840 --> 00:00:26,440
comma. 
I assumed that the bees were 

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00:00:26,440 --> 00:00:30,040
neither mugging him nor on fire,
so I put it through to ambulance

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00:00:30,040 --> 00:00:33,360
because what the Frick even? 
And now there is coffee all over

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00:00:33,360 --> 00:00:36,160
my desk and my supervisor is 
looking at me weirdly. 

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00:00:36,320 --> 00:00:39,880
Take your up vote. 
Had a dude who called in on 

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00:00:39,880 --> 00:00:43,160
Thanksgiving because my wife is 
chasing me around the house with

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a knife because I called her 
bird dry. 

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00:00:45,440 --> 00:00:48,360
Also had a guy shoot somebody 
while on the phone with me. 

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00:00:48,480 --> 00:00:51,440
Also had a guy get arrested 
while on the phone with me. 

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00:00:51,560 --> 00:00:55,800
I don't miss those days. 
The emergency itself wasn't 

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00:00:55,800 --> 00:00:58,720
particularly strange. 
Vaginal bleeding during 

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pregnancy, nor was the call 
mine. 

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00:01:01,080 --> 00:01:03,680
But in training I listened to a 
call that contained the 

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00:01:03,680 --> 00:01:06,520
following exchange. 
So she's bleeding now? 

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00:01:06,680 --> 00:01:08,640
Yep. 
Where is she bleeding from? 

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00:01:08,800 --> 00:01:11,480
From her bottom part? 
Which bottom part? 

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00:01:11,600 --> 00:01:15,840
Sir, I need you to be specific. 
Her rectum front part? 

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00:01:16,000 --> 00:01:17,480
Her weight? 
What? 

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00:01:17,600 --> 00:01:20,120
So is she bleeding from her 
rectum or from the front? 

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00:01:20,280 --> 00:01:22,440
God Dang it. 
She's bleeding from her pee 

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hole. 
I think it's simple possible to 

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00:01:24,600 --> 00:01:29,240
read that last line without a 
heavy Southern accent. 911, 

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00:01:29,240 --> 00:01:32,080
What's your emergency? 
There's a pig in the road. 

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00:01:32,280 --> 00:01:34,120
A big one. 
So where are you? 

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00:01:34,280 --> 00:01:35,360
At? 
The stoplight. 

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00:01:35,520 --> 00:01:38,120
It's the biggest Dang pig I have
ever seen. 

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00:01:38,240 --> 00:01:41,200
Get someone here now. 
One stoplight town. 

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00:01:41,320 --> 00:01:43,240
The bar is near the 
intersection. 

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00:01:43,360 --> 00:01:46,960
How big is the pig? 
About the size of a Volkswagen. 

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00:01:47,040 --> 00:01:50,120
How much have you had to drink? 
I'm not freaking drunk. 

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00:01:50,280 --> 00:01:52,800
It's a giant pig the size of a 
small car. 

39
00:01:52,920 --> 00:01:56,280
What is wrong with you people? 
Officers show up to find a full 

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00:01:56,280 --> 00:01:59,680
grown hippo that had escaped 
from the local wild animal park.

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00:01:59,840 --> 00:02:04,400
Big frickin pig eater. 
This was at 2:30 AM when the 

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00:02:04,400 --> 00:02:07,920
bars close. 
Lots of calls from elderly 

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00:02:07,920 --> 00:02:10,160
people hallucinating because of 
a UT. 

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00:02:10,280 --> 00:02:13,720
One woman had been following CPR
instructions and when the crew 

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00:02:13,720 --> 00:02:17,960
arrived she was doing very 
gentle chest compressions on her

46
00:02:17,960 --> 00:02:21,440
slightly confused but very much 
alive cat. 

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00:02:22,640 --> 00:02:25,360
We had a lady who would call all
the time about people in her 

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yard or on her house, usually 
doing nasty things, always a 

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00:02:29,600 --> 00:02:32,640
false alarm. 
This lady had been calling since

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00:02:32,640 --> 00:02:36,240
way before I got my job, and 
even now after I've switched 

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00:02:36,240 --> 00:02:38,920
agencies, she's probably still 
calling. 

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00:02:39,160 --> 00:02:43,160
She's mental but not a danger to
herself or others, so no real 

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00:02:43,160 --> 00:02:44,920
need to commit her 
involuntarily. 

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00:02:45,040 --> 00:02:49,120
Well one day we get a call from 
her about a man at her house 

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causing the troubles for her. 
It's my supervisor who had 

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00:02:52,720 --> 00:02:56,120
answered the call, finally got 
fed up and asked to speak to the

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00:02:56,120 --> 00:02:58,520
man. 
To everyone's surprise, the 

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00:02:58,520 --> 00:03:01,440
woman handed the phone over to 
the man and there was someone 

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00:03:01,440 --> 00:03:02,960
there. 
It was her brother. 

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00:03:03,080 --> 00:03:05,000
He was there trying to get her 
committed. 

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00:03:05,160 --> 00:03:08,680
We ended up, I believe, asking 
him to leave the property 

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00:03:08,800 --> 00:03:11,200
because he couldn't have her 
committed against her will at 

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00:03:11,200 --> 00:03:13,920
that time. 
Just goes to show you that crazy

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00:03:13,920 --> 00:03:17,880
doesn't always mean wrong. 
A family member was working in 

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00:03:17,880 --> 00:03:20,880
an emergency room and said the 
following case came in about a 

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00:03:20,880 --> 00:03:24,320
month ago. 
A guy got high on PCP suddenly 

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00:03:24,320 --> 00:03:27,600
thinks hum I'm a bit hungry and 
would like to have some eggs. 

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00:03:27,800 --> 00:03:31,160
Proceeds to cut out one of his 
testicles and fry it in a frying

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00:03:31,160 --> 00:03:33,320
pan. 
His girlfriend walks in while 

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00:03:33,320 --> 00:03:35,040
he's doing that and goes what 
the heck. 

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00:03:35,040 --> 00:03:39,040
At which point he's like oh 
whoops sorry and tries to put 

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00:03:39,040 --> 00:03:41,200
his fried testicle back in his 
scrotum. 

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00:03:41,400 --> 00:03:44,840
Then he was in the hospital. 
I don't know the result but I 

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00:03:44,840 --> 00:03:47,760
can guess. 
This made my balls shrivel up 

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00:03:47,760 --> 00:03:50,400
into my body and I'm a female. 
Jesus. 

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00:03:51,480 --> 00:03:55,680
I've got one for you. 
The obligatory not 911 but it'll

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00:03:55,680 --> 00:03:58,560
tie together. 
So I worked for an alarm 

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00:03:58,560 --> 00:04:01,320
monitoring company. 
I get an inbound call in the 

79
00:04:01,320 --> 00:04:03,640
middle of the night from 
somewhere in Philadelphia. 

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00:04:03,880 --> 00:04:06,080
Guy on the line sounds real out 
of it. 

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00:04:06,240 --> 00:04:08,360
Drunk maybe? 
My first thought was it was 

82
00:04:08,360 --> 00:04:10,960
someone calling in to cancel a 
false alarm. 

83
00:04:11,120 --> 00:04:13,360
Messed up voice was them waking 
from sleep. 

84
00:04:13,520 --> 00:04:17,160
Not uncommon. 
Some alarms help start going off

85
00:04:17,160 --> 00:04:19,800
in my head. 
The guy isn't making a whole lot

86
00:04:19,800 --> 00:04:23,200
of sense and it's really hard to
get basic information out of 

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00:04:23,200 --> 00:04:25,280
him. 
Eventually I pieced together 

88
00:04:25,280 --> 00:04:28,520
that he's a gas station worker 
and he's been shot. 

89
00:04:28,720 --> 00:04:32,720
For some reason he dialed the 
alarm company instead of 911. 

90
00:04:32,840 --> 00:04:34,640
We weren't even his alarm 
company. 

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00:04:34,760 --> 00:04:37,560
There was probably an old 
sticker in the shop somewhere. 

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00:04:37,640 --> 00:04:41,680
So I've got no info on this guy.
Mind you, we don't have any 

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00:04:41,680 --> 00:04:45,240
magical reverse phone lookup 
system and our systems are 

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00:04:45,240 --> 00:04:48,360
locked down such that we can't 
access a web browser. 

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00:04:48,560 --> 00:04:50,200
Genius. 
I know. 

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00:04:50,360 --> 00:04:52,960
Pulled out my phone also not 
allowed. 

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00:04:53,080 --> 00:04:56,080
Managed to look up a gas station
with the inbound number in 

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00:04:56,080 --> 00:04:58,800
Philly. 
Called 911 and got police and 

99
00:04:58,800 --> 00:05:01,640
medical out there. 
No idea how it ultimately shook 

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00:05:01,640 --> 00:05:03,680
out. 
Stayed on the line keeping the 

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00:05:03,680 --> 00:05:06,320
guy conscious and talking until 
they got there, then 

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00:05:06,320 --> 00:05:10,320
disconnected. 
My sister is an EMT in a small 

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00:05:10,320 --> 00:05:13,280
rural college town. 
Apparently there have been more 

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00:05:13,280 --> 00:05:16,240
than one calls about horses 
collapsing and hurting their 

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00:05:16,240 --> 00:05:20,680
rider, handler, broken arms, 
legs trapped under horse, et 

106
00:05:20,680 --> 00:05:23,280
cetera. 
When she was new to it someone 

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00:05:23,280 --> 00:05:26,640
just described it as a collapsed
horse and she thought that they 

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00:05:26,640 --> 00:05:28,800
were supposed to treat the 
horses condition. 

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00:05:29,200 --> 00:05:32,040
I'm close to an area where 
equestrian stuff is pretty 

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00:05:32,040 --> 00:05:34,360
popular. 
When I was a medical student on 

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00:05:34,360 --> 00:05:37,800
trauma I was surprised we had 
like 4 horse related injuries on

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00:05:37,800 --> 00:05:41,320
service at the same time. 
Apparently it isn't that unusual

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00:05:41,320 --> 00:05:44,400
here. 
Heard this one the other day. 

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00:05:44,520 --> 00:05:47,280
Not from the perspective of an 
operator, but close. 

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00:05:47,440 --> 00:05:50,760
EMS responds to a call where a 
man reported having multiple 

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00:05:50,760 --> 00:05:53,120
potatoes stuck up his rectum 
colon. 

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00:05:53,280 --> 00:05:56,360
Not red potatoes, those big 
brown suckers. 

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00:05:56,520 --> 00:05:59,160
The kicker? 
I was washing my potatoes in the

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00:05:59,160 --> 00:06:02,120
shower when I slipped and fell 
and all the potatoes went up 

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00:06:02,120 --> 00:06:03,040
there. 
What? 

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00:06:03,480 --> 00:06:05,480
I wouldn't even try to say I 
fell on it. 

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00:06:05,520 --> 00:06:08,640
I know nobody would believe me 
and I'd look like a bigger 

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00:06:08,640 --> 00:06:10,200
idiot. 
I'd just own it and the 

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00:06:10,200 --> 00:06:13,040
dispatchers would probably make 
just a little less fun of me 

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00:06:13,040 --> 00:06:17,080
behind my back. 
My mom was a dispatcher for 20 

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00:06:17,080 --> 00:06:19,800
plus years. 
The eeriest call she ever told 

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00:06:19,800 --> 00:06:23,000
me about was one that started 
off with no voice, only 

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00:06:23,000 --> 00:06:25,240
breathing. 
She kept asking yes or no 

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00:06:25,240 --> 00:06:28,760
questions, working out a system 
to guess what was going on. 

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00:06:28,960 --> 00:06:31,640
Eventually he could talk a 
little bit and said the person 

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00:06:31,640 --> 00:06:34,840
who hurt him was still there. 
So the officers went in, guns 

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00:06:34,840 --> 00:06:37,040
drawn. 
He'd said the person was there, 

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00:06:37,040 --> 00:06:39,120
but hadn't specified that they 
were dead. 

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00:06:39,240 --> 00:06:42,200
Turns out the guy couldn't talk 
because his throat was sliced 

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00:06:42,200 --> 00:06:45,960
open, which he had done to 
himself to make it look like his

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00:06:45,960 --> 00:06:49,600
wife, whom he had just murdered,
had attacked him first. 

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00:06:50,640 --> 00:06:54,720
I got dispatched for neck pain. 
Get there, find out a couple 

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00:06:54,720 --> 00:06:57,880
were having sex on a couch when 
the female heard a large pop in 

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00:06:57,880 --> 00:07:00,960
her head, followed by splitting 
headache and nausea. 

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00:07:01,120 --> 00:07:04,840
We transport and after a CT scan
find that she somehow developed 

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00:07:04,840 --> 00:07:07,360
a tear in her arachnoid 
meningeal tissue. 

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00:07:07,520 --> 00:07:09,960
Serious crap, but humorous and 
odd. 

143
00:07:10,320 --> 00:07:12,520
Roe. 
He almost literally fricked her 

144
00:07:12,520 --> 00:07:15,000
brains out. 
Not sure if that makes him a 

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00:07:15,000 --> 00:07:19,760
legend or a monster lol. 
I once dispatched her helicopter

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00:07:19,760 --> 00:07:23,360
for a woman gored by a reindeer.
Apparently there is a reindeer 

147
00:07:23,360 --> 00:07:25,880
farm for tourists and she tried 
to kiss it. 

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00:07:26,000 --> 00:07:29,440
My pilot and flight crew laughed
at the Moy and asked three times

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00:07:29,440 --> 00:07:32,720
to repeat. 
I responded to a man in his 

150
00:07:32,720 --> 00:07:35,600
Whitey tighties standing on the 
yellow lines in the middle of 

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00:07:35,600 --> 00:07:38,120
the road. 
Arrived on scene to find this to

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00:07:38,120 --> 00:07:40,200
be true. 
The reason he was in the middle 

153
00:07:40,200 --> 00:07:43,360
of the road was to practice his 
karate moves on cars. 

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00:07:43,560 --> 00:07:46,640
Dispatch was even having a hard 
time keeping from laughing. 

155
00:07:47,760 --> 00:07:51,720
The very first emergency call I 
took by myself during training. 

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00:07:51,920 --> 00:07:55,160
Trainer was hooked into my phone
and could jump in whenever I 

157
00:07:55,160 --> 00:07:58,800
answered a 911 while my trainer 
was trying to grab a cup of 

158
00:07:58,800 --> 00:08:02,160
coffee from the machine. 
Long cords and as soon as the 

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00:08:02,160 --> 00:08:05,880
phone connected there was what 
sounded like an explosion and 

160
00:08:05,880 --> 00:08:07,760
people screaming all over the 
place. 

161
00:08:07,840 --> 00:08:10,880
Scared the Jesus out of my 
trainer who sprinted back to the

162
00:08:10,880 --> 00:08:14,160
desk thinking I had just picked 
up some huge disaster or 

163
00:08:14,160 --> 00:08:16,440
accident. 
Takes over the call, starts 

164
00:08:16,440 --> 00:08:19,840
asking questions and it turns 
out what we heard was just 

165
00:08:19,840 --> 00:08:22,600
rushing water from a hot water 
heater that ruptured and was 

166
00:08:22,600 --> 00:08:25,720
spewing water all over these two
girls apartment and they were 

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00:08:25,720 --> 00:08:28,200
freaking out not knowing what to
do about it. 

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00:08:28,360 --> 00:08:32,400
Bonus story, had a similar call 
a few year later picked up to a 

169
00:08:32,400 --> 00:08:36,120
bunch of people being loud 
sounding panicked talking about 

170
00:08:36,120 --> 00:08:39,400
someone being locked in a car. 
Thought it was a child locked in

171
00:08:39,400 --> 00:08:42,080
a car. 
A very high priority call for my

172
00:08:42,080 --> 00:08:45,840
agency due to being in Florida 
and a few recent deaths. 

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00:08:45,960 --> 00:08:49,440
So I put the call in his urgent 
while trying to get anyone on 

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00:08:49,440 --> 00:08:51,040
the phone to actually talk to 
me. 

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00:08:51,160 --> 00:08:54,960
But then I hear a door open and 
someone in the background scream

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00:08:55,080 --> 00:08:57,920
it's out the chicken is free. 
Phone disconnects. 

177
00:08:58,080 --> 00:09:01,480
Florida comma Florida say no 
more. 

178
00:09:02,640 --> 00:09:05,520
The first call I took was from a
blind elderly male. 

179
00:09:05,680 --> 00:09:08,440
He called because he had found 
his son on the floor of a 

180
00:09:08,440 --> 00:09:11,000
bedroom. 
He was not responding so I had 

181
00:09:11,000 --> 00:09:13,320
him tilt his head back and 
listen for a breath. 

182
00:09:13,520 --> 00:09:15,680
Nothing. 
He said he was warm and he had 

183
00:09:15,680 --> 00:09:17,840
talked with him less than 20 
minutes prior. 

184
00:09:17,840 --> 00:09:21,600
So I guided him through CPR 
compressions only because of the

185
00:09:21,600 --> 00:09:24,760
circumstances. 
He lived in a rural part of our 

186
00:09:24,760 --> 00:09:26,320
county and we will know on 
Riggs. 

187
00:09:26,320 --> 00:09:29,600
So we did this for about 12 
minutes before help arrived on 

188
00:09:29,600 --> 00:09:32,040
scene. 
EMS goes inside and immediately 

189
00:09:32,040 --> 00:09:34,560
ask for people PD. 
This isn't unusual. 

190
00:09:34,640 --> 00:09:37,840
Sometimes loved ones can't or 
don't want to believe that it's 

191
00:09:37,840 --> 00:09:39,760
too late. 
So we go through the motions 

192
00:09:39,760 --> 00:09:43,000
until a train dies there. 
PD gets there and asks for a 

193
00:09:43,000 --> 00:09:45,760
detective. 
This is also not unusual for 

194
00:09:45,760 --> 00:09:48,440
younger deaths. 2 hours later 
and still there. 

195
00:09:48,440 --> 00:09:51,800
It piques my curiosity. 
I called the first officer that 

196
00:09:51,800 --> 00:09:55,160
arrived and found out that the 
poor man had been doing CPR on 

197
00:09:55,160 --> 00:09:58,760
his now mostly headless son. 
He had been taking a nap and his

198
00:09:58,760 --> 00:10:01,000
son committed suicide with a 
shotgun. 

199
00:10:01,160 --> 00:10:04,160
It woke him up, but not quickly 
enough for it to register as a 

200
00:10:04,160 --> 00:10:06,720
gunshot. 
When I had asked him to tilt his

201
00:10:06,720 --> 00:10:09,760
head back, he did so by using 
his chin, which was still there.

202
00:10:09,880 --> 00:10:12,560
I think it worked out for the 
best because he had support 

203
00:10:12,560 --> 00:10:15,240
there when he learned the truth 
and it didn't make my job any 

204
00:10:15,240 --> 00:10:18,560
tougher, but it definitely made 
for unusual start to my dispatch

205
00:10:18,560 --> 00:10:22,640
career. 
Obligatory not 911 operator. 

206
00:10:22,800 --> 00:10:26,760
I'm the son of the caller. 
My dad called 911 late one night

207
00:10:26,760 --> 00:10:29,960
to report hitting a six foot 
tall chicken while driving and 

208
00:10:29,960 --> 00:10:33,200
running off into the ditch. 
He had just crashed his car and 

209
00:10:33,200 --> 00:10:36,880
his voice was a bit shaky on the
phone, so the operator asked him

210
00:10:36,880 --> 00:10:40,080
to repeat himself a couple of 
times and then promised to send 

211
00:10:40,080 --> 00:10:43,000
someone to help. 
The first cop on scene got out 

212
00:10:43,000 --> 00:10:45,280
of his car with a brief Elizar 
in hand. 

213
00:10:45,480 --> 00:10:49,240
By the time he got to the back 
of my dad's car, he was laughing

214
00:10:49,240 --> 00:10:52,360
hysterically over his radio 
telling people that it wasn't a 

215
00:10:52,360 --> 00:10:55,440
DUI call. 
My dad actually did hit a six 

216
00:10:55,440 --> 00:10:58,120
foot tall chicken. 
And that's the story about the 

217
00:10:58,120 --> 00:11:01,640
night my dad and all the local 
cops learned about emu farming. 

218
00:11:02,040 --> 00:11:04,240
I think I'd be panicking just as
much. 

219
00:11:04,400 --> 00:11:07,720
It's one thing to hit a normal 
animal, another to run over a 

220
00:11:07,720 --> 00:11:11,600
Dang emu. 
Not me, but my dad works in an 

221
00:11:11,600 --> 00:11:15,120
emergency room and one time he 
had to treat someone who had 

222
00:11:15,120 --> 00:11:18,200
been attacked by an owl. 
The owl was unconscious on the 

223
00:11:18,200 --> 00:11:21,840
side of the road and she thought
it was dead because she didn't 

224
00:11:21,840 --> 00:11:24,520
want the children on the school 
bus to see the dead owl. 

225
00:11:24,640 --> 00:11:27,600
She decided the best course of 
action would be to put the owl 

226
00:11:27,600 --> 00:11:30,760
in the back of her car. 
Unfortunately, the owl wasn't 

227
00:11:30,760 --> 00:11:33,480
dead. 
It woke up and attacked her like

228
00:11:33,480 --> 00:11:38,480
the deer and Tommy boy. 
OK so my friend is a former 911 

229
00:11:38,480 --> 00:11:41,160
operator and she told me that 
she got this call from what 

230
00:11:41,160 --> 00:11:44,280
sounded like an old man. 
B was telling her that it's been

231
00:11:44,280 --> 00:11:46,280
a while and that she should come
back over. 

232
00:11:46,440 --> 00:11:48,880
Like hey it's been so long I 
miss you. 

233
00:11:48,880 --> 00:11:52,880
Do you still remember the 
address 123 St. 

234
00:11:53,040 --> 00:11:54,920
Remember? 
She assumed that he was just 

235
00:11:54,920 --> 00:11:57,920
senile or something. 
Turns out he had someone in his 

236
00:11:57,920 --> 00:12:01,400
house and he didn't want them to
know he was calling 911. 

237
00:12:02,440 --> 00:12:05,840
We got a call from a woman 
having severe abdominal pains. 

238
00:12:05,840 --> 00:12:08,960
Simple enough. 
We ask the normal questions. 

239
00:12:09,120 --> 00:12:11,800
Are you feeling faint? 
Are you vomiting blood? 

240
00:12:11,920 --> 00:12:14,320
Stuff like that. 
Then we asked if it was 

241
00:12:14,320 --> 00:12:17,880
traumatic or not. 
Well, she eventually tells us 

242
00:12:17,880 --> 00:12:21,000
that she had a tampon stuck 
inside of her for more than 20 

243
00:12:21,000 --> 00:12:23,920
days and she thinks that might 
be why she's hurting. 

244
00:12:24,360 --> 00:12:26,600
Thanks for telling me that 
second story. 

245
00:12:26,720 --> 00:12:31,040
I'm going to go throw up now. 
Not me, but my cousin. 

246
00:12:31,160 --> 00:12:34,120
She had this lady who would call
regularly and often make up 

247
00:12:34,120 --> 00:12:37,840
stories, most likely due to 
loneliness, but they still had 

248
00:12:37,840 --> 00:12:41,520
to send someone out every time. 
So one day when they got a call 

249
00:12:41,520 --> 00:12:44,560
from her, they figured it would 
be another one of those calls. 

250
00:12:44,760 --> 00:12:48,040
Cousin 911, what's your 
emergency? 

251
00:12:48,160 --> 00:12:50,360
Her, there's a lion in my living
room. 

252
00:12:50,560 --> 00:12:53,040
Cousin, there's a lion in your 
living room. 

253
00:12:53,200 --> 00:12:56,480
What's it doing? 
Her pauses to ask it what it was

254
00:12:56,480 --> 00:12:58,560
doing. 
I don't know, just standing 

255
00:12:58,560 --> 00:13:00,720
there. 
Can you send someone over? 

256
00:13:00,880 --> 00:13:04,000
Turned out there actually was a 
lion cub in her living room that

257
00:13:04,000 --> 00:13:06,520
had escaped from a circus or 
something nearby. 

258
00:13:06,920 --> 00:13:10,760
She's the real life boy who 
cried wolf story, except she 

259
00:13:10,760 --> 00:13:16,120
still had a response in the end.
Obligatory not a 911 operator, 

260
00:13:16,240 --> 00:13:19,760
but my soon to be mother-in-law.
She got a call that a guy and 

261
00:13:19,760 --> 00:13:23,520
his roommate were doing drugs H 
and the caller's friend 

262
00:13:23,520 --> 00:13:26,280
overdosed. 
So this absolute Mensa hooks up 

263
00:13:26,280 --> 00:13:30,240
a couple wires to the inside of 
a toaster, turns the toaster on,

264
00:13:30,400 --> 00:13:33,760
and attaches the wires to his 
unconscious friend's testicles. 

265
00:13:33,920 --> 00:13:37,200
Honestly not sure if it 
successfully electrocuted the 

266
00:13:37,200 --> 00:13:40,480
unconscious guy, but the caller 
definitely seemed to think it 

267
00:13:40,480 --> 00:13:43,600
would wake his friend up. 
But my mother in law's response?

268
00:13:43,800 --> 00:13:47,920
So please don't do that again. 
At first I was thinking somehow 

269
00:13:47,920 --> 00:13:51,480
he was going to miraculously use
it as some sort of defibrillator

270
00:13:51,480 --> 00:13:53,760
to revive him, but the story 
turned quickly. 

271
00:13:53,880 --> 00:13:58,680
I still give it a 10 stroke 10 
woman screaming that her drug 

272
00:13:58,680 --> 00:14:01,920
addict partner had been bitten 
by her vimar around a dog. 

273
00:14:02,120 --> 00:14:04,920
She was getting on about how he 
loved the dog and the dog was 

274
00:14:04,920 --> 00:14:07,760
lovely normally but her partners
finger was bleeding. 

275
00:14:07,840 --> 00:14:10,960
When the crew got there they 
reported back to the control 

276
00:14:10,960 --> 00:14:14,480
room that the man's arm had been
degloved from the elbow down. 

277
00:14:14,840 --> 00:14:20,200
Yikes, got a call from some girl
saying someone stole my car. 

278
00:14:20,360 --> 00:14:23,040
I ask if she saw what direction 
they went. 

279
00:14:23,240 --> 00:14:25,920
She says they're heading down 
the street and starts telling me

280
00:14:25,920 --> 00:14:29,240
the stores they're passing. 
I ask if she's following them. 

281
00:14:29,400 --> 00:14:32,560
She says that she is in the car.
I freak the freak out. 

282
00:14:32,720 --> 00:14:36,640
She then says to whoever is 
driving, babe slow down this is 

283
00:14:36,640 --> 00:14:38,920
crazy. 
Turned out she and her boyfriend

284
00:14:38,920 --> 00:14:41,600
were arguing. 
He started driving crazy since 

285
00:14:41,600 --> 00:14:44,880
he was mad and she decided to 
call it another stolen vehicle. 

286
00:14:45,040 --> 00:14:48,320
Another story, we get A to call 
that there's two loose dogs 

287
00:14:48,320 --> 00:14:51,800
running around a major St. 
About 30 seconds later an 

288
00:14:51,800 --> 00:14:54,960
officer comes over the radio to 
tell me that they just hit two 

289
00:14:54,960 --> 00:14:57,240
dogs on the street. 
Same dogs. 

290
00:14:57,360 --> 00:15:00,280
That's just a couple of minor 
stories I could think of. 

291
00:15:00,520 --> 00:15:04,320
I'll post more as I think of 
them. 911 operators should have 

292
00:15:04,320 --> 00:15:07,800
a million crazy stories. 
I only did it for four months, 

293
00:15:09,000 --> 00:15:13,640
was a 911 up for five years, had
a female call screaming, he's 

294
00:15:13,640 --> 00:15:17,080
stabbing me, he's stabbing me. 
She's get away from her husband 

295
00:15:17,080 --> 00:15:19,480
who's going at her over and over
with an ice pick. 

296
00:15:19,640 --> 00:15:22,840
It becomes evidence to me that 
she's moving around the house in

297
00:15:22,840 --> 00:15:25,400
an attempt to get away. 
I'm telling her can you 

298
00:15:25,400 --> 00:15:28,320
barricade yourself? 
Can you get away from him? 

299
00:15:28,480 --> 00:15:31,240
Can you get out of the house? 
She told me that she's trying 

300
00:15:31,240 --> 00:15:33,560
and that interjects that her 
husband is blind. 

301
00:15:33,720 --> 00:15:37,200
Now I'm really confused. 
She's not giving me much 

302
00:15:37,200 --> 00:15:40,360
information, typical with Pat 
anarchy victims in the heat of a

303
00:15:40,360 --> 00:15:43,920
crime, and I'm trying to figure 
out how she can't get away from 

304
00:15:43,920 --> 00:15:47,360
a blind person. 
She gets quiet and I can hear 

305
00:15:47,360 --> 00:15:49,960
him saying all kinds of nasty 
things about her. 

306
00:15:50,120 --> 00:15:53,720
Cops get there, secure the 
scene, and they fight her to a 

307
00:15:53,720 --> 00:15:56,280
trauma center. 
She lived still. 

308
00:15:56,400 --> 00:15:59,520
We were all standing around 
after, so confused that this 

309
00:15:59,520 --> 00:16:02,400
woman couldn't escape a blind 
man from stabbing her. 

310
00:16:02,760 --> 00:16:05,480
Had lived with a blind person. 
They can't move with a 

311
00:16:05,480 --> 00:16:08,120
confidence that would surprise 
the heck out of you when they 

312
00:16:08,120 --> 00:16:10,880
need to in a highly familiar 
environment. 

313
00:16:11,040 --> 00:16:17,120
Anyhow, 1 ultra calm cola 
girlfriend is having a fit me. 

314
00:16:17,280 --> 00:16:20,720
Does she have any weapons? 
Him just the eggs throwing at 

315
00:16:20,720 --> 00:16:23,440
me. 
Me What is she wearing him 

316
00:16:23,640 --> 00:16:26,600
underwear? 
Two Took a call for a hostage 

317
00:16:26,600 --> 00:16:30,320
situation in a cab once. 
The driver was talking to me but

318
00:16:30,320 --> 00:16:33,840
trying not to make it obvious. 
Passenger implied a weapon and 

319
00:16:33,840 --> 00:16:36,280
wanted him to drive to the 
middle of nowhere so that he 

320
00:16:36,280 --> 00:16:38,440
could kill him and the lady in 
the front seat. 

321
00:16:39,000 --> 00:16:41,520
Driver ended up crashing into 
another car to cause a 

322
00:16:41,520 --> 00:16:44,880
distraction. 3 screaming lady 
collar. 

323
00:16:45,000 --> 00:16:47,160
He's throwing the car thing at 
me. 

324
00:16:47,280 --> 00:16:51,960
It was a hubcap. 4 He flushed my
weed so I poured his beer out 

325
00:16:51,960 --> 00:16:55,960
and we bout to throw down. 
Five Guy found his pet cat's 

326
00:16:55,960 --> 00:16:58,680
head sitting upright on the 
table on his front porch. 

327
00:16:58,840 --> 00:17:02,280
Nobody called back. 
Later, someone had placed the 

328
00:17:02,280 --> 00:17:05,640
body in his car. 
One reminds me of a call I 

329
00:17:05,640 --> 00:17:08,599
dispatched for where the subject
was hitting people with a sub 

330
00:17:08,599 --> 00:17:11,280
from. 
One of my proudest moments was 

331
00:17:11,280 --> 00:17:14,200
updating the units in route that
their subject was armed with a 

332
00:17:14,200 --> 00:17:16,520
sandwich. 
In the most serious tone 

333
00:17:16,520 --> 00:17:20,880
possible. 
Of course it was my call to 911,

334
00:17:20,880 --> 00:17:23,599
but something tells me they've 
relayed this story from their 

335
00:17:23,599 --> 00:17:27,200
perspective a few times. 
I got hit from behind by one of 

336
00:17:27,200 --> 00:17:31,440
my 220 LB Suffolk ram sheep. 
Never saw it coming. 

337
00:17:31,560 --> 00:17:34,720
Knocked the snot out of me. 
Barely escaped as he was trying 

338
00:17:34,720 --> 00:17:38,040
to finish me off. 
Once outside the fence I went 

339
00:17:38,040 --> 00:17:40,240
into shock as all the adrenaline
drained. 

340
00:17:40,400 --> 00:17:44,760
Had to call 911. 
Overheard the EMT in the 

341
00:17:44,760 --> 00:17:48,400
ambulance trying to clarify to 
the ER that the patient they 

342
00:17:48,400 --> 00:17:51,560
were transported was not a 
victim of pedestrian versus 

343
00:17:51,560 --> 00:17:53,720
track. 
The hospital thought I'd been 

344
00:17:53,720 --> 00:17:58,000
hit by a Dodge Ram pickup. 
My friend in the told me how 

345
00:17:58,000 --> 00:18:00,720
someone passed out on an 
escalator and his hand was 

346
00:18:00,720 --> 00:18:03,600
running into the great where the
top of the escalator meets the 

347
00:18:03,600 --> 00:18:06,240
floor for half an hour before 
someone found him. 

348
00:18:06,440 --> 00:18:09,160
His hand was pretty messed up 
from what I heard. 

349
00:18:09,560 --> 00:18:12,680
Thank you for giving me a reason
not to sleep for weeks. 

350
00:18:12,840 --> 00:18:17,920
That's one dream I don't need. 
One jogger found drunk male 

351
00:18:17,920 --> 00:18:21,120
passed out in the bushes with 
his pants around his ankles. 

352
00:18:21,360 --> 00:18:24,000
He was apparently robbed of his 
wallet, but the thief was 

353
00:18:24,000 --> 00:18:27,120
considerate enough to leave a 
single debit card wedge between 

354
00:18:27,120 --> 00:18:29,200
and sticking out of victim's 
buttocks. 

355
00:18:29,320 --> 00:18:32,360
We called the poor bastard. 
Swipe ATM for weeks. 

356
00:18:32,520 --> 00:18:35,240
Two couple having sex in hotel 
room. 

357
00:18:35,480 --> 00:18:38,640
Female falls off the bed and 
lands on a champagne flute, 

358
00:18:38,800 --> 00:18:41,640
breaking it at the stem, 
puncturing through the side of 

359
00:18:41,640 --> 00:18:43,640
her groin and hitting a femoral 
artery. 

360
00:18:43,840 --> 00:18:49,360
She bled out and died. 
I was a zero operator, not 911, 

361
00:18:49,520 --> 00:18:53,440
but many small towns didn't have
911 so I got quite a few 

362
00:18:53,440 --> 00:18:56,920
emergency calls. 
I got a call from a 13 year old 

363
00:18:56,920 --> 00:18:59,760
girl once that had just gotten 
home from school. 

364
00:18:59,880 --> 00:19:02,760
She couldn't find her father, 
but there was an ominous note 

365
00:19:02,760 --> 00:19:05,920
there that she had read to me. 
I had police on the way and told

366
00:19:05,920 --> 00:19:08,320
her to wait outside for them. 
Rather. 

367
00:19:08,440 --> 00:19:11,960
I heard her walking around her 
house, going from room to room 

368
00:19:12,120 --> 00:19:16,080
opening doors looking for him. 
After about a minute she let out

369
00:19:16,080 --> 00:19:19,880
a blood curdling scream yelling 
he's here, he's here, he's here.

370
00:19:20,000 --> 00:19:21,880
He was hanging dead in the 
garage. 

371
00:19:22,000 --> 00:19:25,280
Was a terrible call. 
I got a 15 minute break and had 

372
00:19:25,280 --> 00:19:27,800
to get back on the board taking 
calls again. 

373
00:19:27,960 --> 00:19:31,240
It's been almost 20 years and I 
can still hear her voice. 

374
00:19:32,480 --> 00:19:35,320
Strangest call. 
Kid who felt experimenting and 

375
00:19:35,320 --> 00:19:38,760
lost an adult toy up his ass. 
Wasn't anything I could do but 

376
00:19:38,760 --> 00:19:41,120
transport to the air and try not
to laugh. 

377
00:19:41,280 --> 00:19:43,800
Most serious call. 
Milk truck tea. 

378
00:19:43,800 --> 00:19:47,040
Boned an Amish buggy going about
60 mph. 

379
00:19:47,160 --> 00:19:50,360
The buggy was in the wrong. 
It annihilated the buggy and I 

380
00:19:50,360 --> 00:19:53,640
don't remember for sure but I'm 
pretty sure the occupants inside

381
00:19:53,640 --> 00:19:56,560
did not survive. 
I remember they got flown to the

382
00:19:56,560 --> 00:20:01,320
air with massive trauma but it 
was like 2007 to 2009 ish being 

383
00:20:01,320 --> 00:20:04,680
an EMT for over. 12 years now 
going on 13. 

384
00:20:04,840 --> 00:20:07,920
I feel old lol. 
Pretty sure I'm going to move 

385
00:20:07,920 --> 00:20:11,680
back to volunteering soon. 
I sometimes drive in Amish 

386
00:20:11,680 --> 00:20:14,160
country and they always scare 
the heck out of me. 

387
00:20:15,320 --> 00:20:18,680
A friend of the family was 
potentially still is, a 

388
00:20:18,680 --> 00:20:21,000
paramedic with the helicopter 
service here. 

389
00:20:21,120 --> 00:20:24,040
I'm not sure if this was when he
was a ground based or in the 

390
00:20:24,040 --> 00:20:26,200
helicopter but he enjoyed this 
story. 

391
00:20:26,360 --> 00:20:29,120
He was called out to a head 
trauma incident and arrived to 

392
00:20:29,120 --> 00:20:32,720
find a man sitting in his living
room acting very normal for a 

393
00:20:32,720 --> 00:20:35,400
call like that. 
So he asked what was wrong and 

394
00:20:35,400 --> 00:20:38,880
the man said well I've got this 
here and turned to show a 

395
00:20:38,880 --> 00:20:41,080
screwdriver buried to the hilts 
in his head. 

396
00:20:41,280 --> 00:20:44,600
So the paramedic obviously said 
something along the lines of how

397
00:20:44,600 --> 00:20:48,000
that isn't good and the man said
nap it's all right and began 

398
00:20:48,000 --> 00:20:50,960
turning the screwdriver. 
They told him to stop. 

399
00:20:51,120 --> 00:20:54,520
I had a professor who exploded a
cat with a shotgun in an attempt

400
00:20:54,520 --> 00:20:57,200
to get it out of a tree and 
another who made his partner 

401
00:20:57,200 --> 00:21:00,080
pass out by having a girl show 
him her eyeball that hadn't 

402
00:21:00,080 --> 00:21:04,680
popped out after a car accident.
That first story made me cringe.

403
00:21:04,840 --> 00:21:10,120
Like now. 911 operators overdid.
What was the most petty call you

404
00:21:10,120 --> 00:21:13,320
have ever received? 
Once got a call about a stolen 

405
00:21:13,320 --> 00:21:15,440
matchbook from the caller's 
front porch. 

406
00:21:15,600 --> 00:21:18,160
Ashtray and cigarettes were left
untouched. 

407
00:21:18,360 --> 00:21:21,280
Caller was so worked up and 
concerned about a proud of that 

408
00:21:21,280 --> 00:21:24,320
I sent an officer over. 
Matches were located in the 

409
00:21:24,320 --> 00:21:26,880
garden where they had fallen 
over the railing. 

410
00:21:27,120 --> 00:21:30,200
Caller immediately demanded the 
officer leave the property. 

411
00:21:30,560 --> 00:21:33,880
No police were called in this 
case, but a relative of mine was

412
00:21:33,880 --> 00:21:38,000
100% convinced the hotel maid 
had stolen a purse sized pack of

413
00:21:38,000 --> 00:21:41,480
tissues from her. 
The good 4 ply kind tissues were

414
00:21:41,480 --> 00:21:44,560
later found under a towel. 
I don't know what it is about 

415
00:21:44,560 --> 00:21:47,440
some people that their mind goes
immediately to theft. 

416
00:21:48,600 --> 00:21:52,560
Obligatory not a dispatcher, but
my hometown received national 

417
00:21:52,560 --> 00:21:56,920
attention when a woman rang 999 
because her snowman had been 

418
00:21:56,920 --> 00:22:00,880
stolen from her garden. 
An actual snowman, not a ceramic

419
00:22:00,880 --> 00:22:03,960
garden decoration. 
A facsimile of a man made out of

420
00:22:03,960 --> 00:22:06,640
fallen snow. 
The word someone's nicked ma 

421
00:22:06,720 --> 00:22:09,920
snowman haunt me. 
I like to imagine this happened 

422
00:22:09,920 --> 00:22:13,160
towards the end of winter and 
the rest of the call was her 

423
00:22:13,160 --> 00:22:16,320
frantically realizing that 
someone had stolen all the snow 

424
00:22:16,320 --> 00:22:20,480
off the ground too. 911 operator
here. 

425
00:22:20,640 --> 00:22:24,960
Honestly, 90% of what we deal 
with is petty things that I 

426
00:22:24,960 --> 00:22:30,240
would never think to call 911. 
Four people are calling. 

427
00:22:30,480 --> 00:22:32,680
My brother threw a tube sock at 
me. 

428
00:22:32,800 --> 00:22:36,280
My neighbor is mowing his lawn. 
He's doing it to annoy me. 

429
00:22:36,400 --> 00:22:38,480
It's 11 AM on a Saturday 
morning. 

430
00:22:38,760 --> 00:22:40,720
My son brought his girlfriend 
over. 

431
00:22:40,880 --> 00:22:43,240
I don't like her. 
Can you remove her from the 

432
00:22:43,240 --> 00:22:45,480
house? 
Mom, Is she being threatening or

433
00:22:45,480 --> 00:22:48,520
violent in any way? 
No, I just don't like her. 

434
00:22:48,720 --> 00:22:51,520
Those are some of the more 
memorable from the past week or 

435
00:22:51,520 --> 00:22:53,680
so. 
Honestly, if it's something 

436
00:22:53,680 --> 00:22:57,680
you're interested in, see if 
your local 911 dispatch center 

437
00:22:57,680 --> 00:22:59,640
will allow you to sit with a 
dispatcher. 

438
00:22:59,800 --> 00:23:02,560
It'll be enlightening to what we
really have to deal with. 

439
00:23:02,840 --> 00:23:06,120
Couple things the Sun and 
girlfriend situation. 

440
00:23:06,280 --> 00:23:09,920
Sun is a legal tenant resident 
and invited the girlfriend over.

441
00:23:10,080 --> 00:23:12,520
This complicates the whole 
trespassing thing. 

442
00:23:12,720 --> 00:23:15,880
Owner of the property is usually
irrelevant in all three 

443
00:23:15,880 --> 00:23:18,840
situations. 
A good dispatcher will still put

444
00:23:18,840 --> 00:23:23,040
in a call for liability reasons.
If any of those escalate, I need

445
00:23:23,040 --> 00:23:24,960
to show that I did everything I 
could. 

446
00:23:25,120 --> 00:23:28,440
If the field decides they don't 
want to go, that's up to them, 

447
00:23:28,440 --> 00:23:31,080
but a call for service should be
put in for all of those. 

448
00:23:31,080 --> 00:23:33,160
Regardless of how ridiculous it 
is. 

449
00:23:33,400 --> 00:23:36,080
A throne tube sock could still 
be considered assault. 

450
00:23:36,280 --> 00:23:38,760
A lot of people seemed 
interested in sitting with a 

451
00:23:38,760 --> 00:23:42,880
dispatcher in a 911 centre. 
Many centres will allow this, 

452
00:23:42,960 --> 00:23:45,000
some won't. 
If it's something you're 

453
00:23:45,000 --> 00:23:48,560
interested, call your local 
Police Department and just ask. 

454
00:23:48,800 --> 00:23:51,640
You can say you're interested in
what goes on and would like to 

455
00:23:51,640 --> 00:23:54,520
sit with a dispatcher. 
Different departments have 

456
00:23:54,520 --> 00:23:57,840
different procedures for this. 
Likely they'll get you in touch 

457
00:23:57,840 --> 00:24:00,640
with someone who will take your 
information and find out what 

458
00:24:00,640 --> 00:24:03,960
day's times work best. 
A simple background check will 

459
00:24:03,960 --> 00:24:07,400
usually be performed, mainly to 
see if you have any active 

460
00:24:07,400 --> 00:24:10,120
warrants or anything else that 
might be of concern. 

461
00:24:10,440 --> 00:24:13,840
Once that's done, they'll tell 
you when you can come in, tell 

462
00:24:13,840 --> 00:24:16,200
you where to go and what to do 
when you get there. 

463
00:24:16,360 --> 00:24:19,520
Most dispatchers enjoy having 
the public sit with them because

464
00:24:19,520 --> 00:24:22,120
it doesn't happen too often and 
they like showing people what 

465
00:24:22,120 --> 00:24:26,040
the job is really like for the 
son and girlfriend thing the 

466
00:24:26,040 --> 00:24:29,000
parents should be doing. 
You know, parenting, not making 

467
00:24:29,000 --> 00:24:31,600
the police do it. 
Kick them out if you don't like 

468
00:24:31,600 --> 00:24:35,320
them. 
Not dispatch, but EMT. 

469
00:24:35,480 --> 00:24:37,680
Worst call in this regard we 
ever had. 

470
00:24:37,840 --> 00:24:40,920
My partner and I show up in the 
morning to find out we have a 

471
00:24:40,920 --> 00:24:44,640
trainee on our shift. 
First ride out during his EMT 

472
00:24:44,640 --> 00:24:46,840
school. 
Cool, nice kid. 

473
00:24:47,000 --> 00:24:50,960
About two hours later we get 
paid out for prostate problems. 

474
00:24:51,120 --> 00:24:54,440
No further information. 
All right, fun. 

475
00:24:54,640 --> 00:24:58,600
We show up at an assisted care 
facility, not full nursing home,

476
00:24:58,960 --> 00:25:02,520
think more apartments that have 
a nurse on staff make contact 

477
00:25:02,520 --> 00:25:05,280
with patient. 
I send the student to do vitals 

478
00:25:05,280 --> 00:25:09,320
while I start questioning him. 
Is he having pain, discomfort, 

479
00:25:09,440 --> 00:25:13,240
more urine output, less urine 
output, funny feelings on 

480
00:25:13,240 --> 00:25:16,960
urination, discharges, anything 
all negative. 

481
00:25:17,200 --> 00:25:19,360
Finally I tell him I need some 
help. 

482
00:25:19,560 --> 00:25:22,280
Why does he think he is having 
prostate problems? 

483
00:25:22,440 --> 00:25:26,320
Well it's Saturday morning and 
he just watched a medical show 

484
00:25:26,320 --> 00:25:28,880
that mentioned it's important 
that men his age get their 

485
00:25:28,960 --> 00:25:32,720
prostate checked once a year and
it had been about 15 months 

486
00:25:32,720 --> 00:25:36,280
since he had a prostate exam and
he called his primary care 

487
00:25:36,280 --> 00:25:38,960
physician and couldn't get an 
appointment until Monday 

488
00:25:38,960 --> 00:25:41,800
morning. 
In over five years of EMS, this 

489
00:25:41,800 --> 00:25:45,280
is one of like 3 patients I ever
tried to talk out of going to 

490
00:25:45,280 --> 00:25:48,800
the hospital but he wanted 
transport so we did. 

491
00:25:48,960 --> 00:25:51,960
We radio the hospital ahead when
bringing in a patient. 

492
00:25:52,160 --> 00:25:55,680
This is the only time I ever 
said in front of the patient I'm

493
00:25:55,680 --> 00:25:57,800
sorry for what I am about to 
tell you. 

494
00:25:58,240 --> 00:26:01,640
We get to the hospital and as we
are moving the patient into a 

495
00:26:01,640 --> 00:26:05,080
bed, this older male nurse 
storms into the room and starts 

496
00:26:05,080 --> 00:26:06,680
laying into me. 
Why? 

497
00:26:07,000 --> 00:26:09,840
He thought I was joking when I 
called in the report. 

498
00:26:09,920 --> 00:26:13,400
When I assured him that it was 
legit, he turned to the patient.

499
00:26:13,600 --> 00:26:17,040
I can't remember his exact 
words, but it was something like

500
00:26:17,040 --> 00:26:19,120
this. 
You actually called a mother 

501
00:26:19,120 --> 00:26:22,240
fricking ambulance to bring your
sorry butt into the emergency 

502
00:26:22,240 --> 00:26:25,440
room for a fricking prostate 
exam that you couldn't wait two 

503
00:26:25,440 --> 00:26:28,080
days for. 
The patient looked stunned but 

504
00:26:28,080 --> 00:26:30,040
nodded. 
The nurse turned to the tech 

505
00:26:30,040 --> 00:26:32,920
that had entered the room. 
Get this freaking butthole a 

506
00:26:32,920 --> 00:26:35,400
prostate exam and get him the 
Frick out of my app. 

507
00:26:35,400 --> 00:26:38,560
He then slammed down clipboard 
he was holding on the counter. 

508
00:26:38,720 --> 00:26:41,560
As we were cleaning the 
ambulance, my trainee looked at 

509
00:26:41,560 --> 00:26:43,160
me. 
Is it always like this? 

510
00:26:43,160 --> 00:26:45,400
He asked, hope dying in his 
eyes. 

511
00:26:45,560 --> 00:26:50,960
I clapped him on the shoulder. 
Welcome to EMS County 911. 

512
00:26:51,080 --> 00:26:54,040
Where's your emergency? 
My neighbor is mowing his yard 

513
00:26:54,040 --> 00:26:57,360
in pajamas, and I don't think 
that's very necessary. 

514
00:26:57,520 --> 00:27:00,840
Excuse me, Mom. 
Is he threatening you or harming

515
00:27:00,840 --> 00:27:03,440
you? 
No, but he's nearly nude mowing 

516
00:27:03,440 --> 00:27:05,920
his yard. 
Can you get a cop here to tell 

517
00:27:05,920 --> 00:27:09,040
him to put clothes on? 
How about I'll let an officer 

518
00:27:09,040 --> 00:27:12,400
give you a call about it, Mom? 
Sure, that'll be fine. 

519
00:27:12,560 --> 00:27:15,520
I'm tired of seeing old, 
shirtless men mowing their yards

520
00:27:15,520 --> 00:27:18,240
early morning. 
My number is blah, blah, blah. 

521
00:27:18,440 --> 00:27:21,320
OK, I'll give this to the 
officer directly. 

522
00:27:21,480 --> 00:27:27,520
Hangs up me on the radio. 
County 911 to North County 939. 

523
00:27:27,520 --> 00:27:29,960
Go ahead. 
Have some telephone traffic 

524
00:27:29,960 --> 00:27:32,640
regarding a shirtless old man 
mowing his yard. 

525
00:27:32,760 --> 00:27:35,040
Subjects requesting you to give 
her a call. 

526
00:27:35,200 --> 00:27:37,640
Sensible laugh over radio. 
Sure thing. 

527
00:27:37,800 --> 00:27:41,520
I am ready to copy. 
Give him her number 5 minutes 

528
00:27:41,520 --> 00:27:46,360
later. 939 to county 911. 
Go ahead. 

529
00:27:46,520 --> 00:27:50,000
It's going to be a civil matter.
She told me she's going to start

530
00:27:50,000 --> 00:27:54,680
knowing how yard naked I'll be. 
10-8 me in tears of laughter. 10

531
00:27:54,680 --> 00:27:58,160
four 1432. 
Our CAD is being updated and 

532
00:27:58,160 --> 00:28:01,280
this happened when I couldn't 
send texts over the CAD software

533
00:28:01,280 --> 00:28:03,560
itself. 
Otherwise I would have just 

534
00:28:03,560 --> 00:28:05,920
thrown the comment and the 
narrative and he could have read

535
00:28:05,920 --> 00:28:08,200
it. 
Fun times that. 

536
00:28:08,360 --> 00:28:13,440
That's amazing lol. 
Not a 911 operator but I do 

537
00:28:13,440 --> 00:28:17,160
mapping for 911. 
An operator had a call once from

538
00:28:17,160 --> 00:28:19,920
someone that was extremely 
concerned that emergency 

539
00:28:19,920 --> 00:28:22,960
services wouldn't be able to 
find his house if he ever needed

540
00:28:22,960 --> 00:28:24,800
them. 
Not a reason to call the 

541
00:28:24,800 --> 00:28:27,840
emergency number, but still a 
valid concern. 

542
00:28:28,200 --> 00:28:30,760
The call gets kicked over to me 
and I'm on the phone with him 

543
00:28:30,760 --> 00:28:33,640
going through a checklist to 
verify the location of his 

544
00:28:33,640 --> 00:28:36,080
address. 
I asked him a few times what 

545
00:28:36,080 --> 00:28:39,240
prompted his concerns about 
emergency services not being 

546
00:28:39,240 --> 00:28:42,280
able to find his house and he 
just Mumbles something like I 

547
00:28:42,320 --> 00:28:45,240
just know they won't. 
I eventually get things worked 

548
00:28:45,240 --> 00:28:47,880
out, his address is in our 
system and in the correct 

549
00:28:47,880 --> 00:28:51,080
location and I assure him that 
we will be able to find his 

550
00:28:51,080 --> 00:28:53,520
house. 
There's a few seconds of silence

551
00:28:53,520 --> 00:28:56,600
on his end, then he says, well, 
if the police know where I live 

552
00:28:56,600 --> 00:28:59,920
and can get here, why the Frick 
couldn't Pizza Hut find my house

553
00:28:59,920 --> 00:29:01,720
last night? 
He hung up before I could 

554
00:29:01,720 --> 00:29:04,440
respond. 
That's actually surprisingly 

555
00:29:04,440 --> 00:29:07,640
rational. 
I remember hearing an audio 

556
00:29:07,640 --> 00:29:11,080
recording on TV when David 
Cameron was still Prime Minister

557
00:29:11,080 --> 00:29:15,720
of the UK, but some old woman 
actually phoned 999 to ask the 

558
00:29:15,720 --> 00:29:19,080
police operator to tell David 
Cameron he was doing a great 

559
00:29:19,080 --> 00:29:21,400
job. 
The understandably irritated 

560
00:29:21,400 --> 00:29:25,280
operator told the woman that the
line was for emergency use only,

561
00:29:25,440 --> 00:29:28,800
to which the old woman responded
by asking the operation if she 

562
00:29:28,800 --> 00:29:31,640
could get her a contact number 
for the Prime Minister. 

563
00:29:31,960 --> 00:29:35,520
The British ones wind me up 
rather than make me laugh 'cause

564
00:29:35,520 --> 00:29:40,160
I can imagine the thick sod that
I'd probably call that would be 

565
00:29:40,160 --> 00:29:43,680
the one that got me fired. 
Actually, they let me resign, 

566
00:29:43,840 --> 00:29:46,400
but it's essentially the same 
thing in this case. 

567
00:29:46,600 --> 00:29:49,040
A woman called in a man walking 
down the street in her 

568
00:29:49,040 --> 00:29:52,480
neighborhood, not being loud or 
suspicious or disruptive in any 

569
00:29:52,480 --> 00:29:55,120
way, just walking along the 
sidewalk. 

570
00:29:55,320 --> 00:29:57,760
Mom, what exactly is the problem
then? 

571
00:29:57,760 --> 00:29:59,720
If he's just walking down the 
street? 

572
00:29:59,880 --> 00:30:02,040
Well, he just shouldn't be 
walking here. 

573
00:30:02,240 --> 00:30:04,320
They have no business in our 
neighborhood. 

574
00:30:04,520 --> 00:30:09,200
So she called the police on 911 
and not the non-emergency line 

575
00:30:09,400 --> 00:30:12,320
because a black man was minding 
his own business walking down 

576
00:30:12,320 --> 00:30:14,520
the street. 
But she just kept saying he 

577
00:30:14,520 --> 00:30:17,200
shouldn't be walking here. 
And eventually I snapped back 

578
00:30:17,200 --> 00:30:19,240
with would you feel better if he
was running? 

579
00:30:19,360 --> 00:30:22,920
It's one of those moments where 
you immediately think, Dang now 

580
00:30:22,920 --> 00:30:27,200
I have to find a new job. 
I work at an A&E. 

581
00:30:27,400 --> 00:30:30,440
We received a patient who 
arrived by ambulance because of 

582
00:30:30,440 --> 00:30:33,400
a bite on his foot which he 
suspected might come from a 

583
00:30:33,400 --> 00:30:35,400
venomous spider, scorpion, 
etcetera. 

584
00:30:35,560 --> 00:30:38,440
We live in a country where there
are no venomous spiders or 

585
00:30:38,440 --> 00:30:41,440
scorpions. 
Upon arrival, he realized that 

586
00:30:41,440 --> 00:30:44,800
he'd have to wait for a doctor 
to attend to him as he wasn't 

587
00:30:44,800 --> 00:30:48,080
exactly prioritized in fridge. 
So he left. 

588
00:30:48,280 --> 00:30:53,720
Roe such emergency. 
Obligatory not a 911 operator. 

589
00:30:53,920 --> 00:30:57,320
I'm a doctor and I once had to 
see someone in A&E who called an

590
00:30:57,320 --> 00:31:02,240
ambulance because he had a paper
cut. 911 emergency. 

591
00:31:02,360 --> 00:31:04,680
Yes. 
I can't route to my favorite 

592
00:31:04,680 --> 00:31:06,880
restaurant to make dinner 
reservations. 

593
00:31:07,040 --> 00:31:10,760
Call them and tell them we need 
seating for eight at mom. 

594
00:31:10,920 --> 00:31:13,800
That's not something we do. 
Then what good are you? 

595
00:31:14,200 --> 00:31:17,800
LPT 911 is for dinner 
reservations. 

596
00:31:19,040 --> 00:31:22,760
A friend who is dispatch 4911 
had a call about someone's pain 

597
00:31:22,760 --> 00:31:27,520
and possible appendix bursting. 
VMS police fire truck and 

598
00:31:27,520 --> 00:31:30,240
everyone came. 
The person who called apparently

599
00:31:30,240 --> 00:31:33,320
stood up and let out a huge 
fart, at which point their pain 

600
00:31:33,320 --> 00:31:35,960
stopped. 
After 10 minutes of vitals, 

601
00:31:36,120 --> 00:31:39,560
questions, ETC. 
All emergency vehicles left in 

602
00:31:39,560 --> 00:31:41,600
person refused to go to 
hospital. 

603
00:31:41,960 --> 00:31:45,720
This made me laugh, although I 
didn't just take my kid recently

604
00:31:45,720 --> 00:31:48,960
to urgent care because I was 
convinced he had appendicitis. 

605
00:31:49,280 --> 00:31:53,240
Ended up he was constipated. 
Apparently Constipation and gas 

606
00:31:53,240 --> 00:31:58,600
can be incredibly painful. 
Obligatory not a 911 operator 

607
00:31:58,760 --> 00:32:02,160
but I called the police on my 
brother when I was 8 because he 

608
00:32:02,160 --> 00:32:04,800
kept hitting me. 
Hung up when it rang the first 

609
00:32:04,800 --> 00:32:08,720
time BC we both panicked. 
Neither of us realized cops can 

610
00:32:08,720 --> 00:32:11,840
trace where a call came from 
until a cop showed up at our 

611
00:32:11,840 --> 00:32:14,880
house and asked to search our 
house to make sure we weren't in

612
00:32:14,880 --> 00:32:17,560
any danger. 
He asked why we called and my 

613
00:32:17,560 --> 00:32:20,400
brother was like she was trying 
to call her friend and the 

614
00:32:20,400 --> 00:32:23,800
number is really close. 
Apparently that's common enough 

615
00:32:23,800 --> 00:32:29,080
that I learned in school that if
you dial 911 on accident, you 

616
00:32:29,080 --> 00:32:31,760
should stay on the line and 
explain that instead of just 

617
00:32:31,760 --> 00:32:35,240
hanging up. 
A teacher of mine was a former 

618
00:32:35,240 --> 00:32:37,280
paramedic. 
She said she got called out to 

619
00:32:37,280 --> 00:32:40,840
an apartment for a medical 
emergency shortness of breath. 

620
00:32:41,040 --> 00:32:44,080
Turns out the guy wanted help 
plowing up an air mattress. 

621
00:32:44,280 --> 00:32:47,480
She said it was 2:00 AM and she 
was too tired to be angry, so 

622
00:32:47,480 --> 00:32:50,520
she blew up his air mattress 
while her partner made a coffee 

623
00:32:50,520 --> 00:32:52,680
run. 
To be fair, he was short of 

624
00:32:52,680 --> 00:32:55,400
breath, just not in a way anyone
could predict. 

625
00:32:56,600 --> 00:33:00,600
I'm not a 911 operator, but I 
have a story that fits here. 

626
00:33:00,720 --> 00:33:04,640
Several years ago, shortly after
I had moved into my current 

627
00:33:04,640 --> 00:33:08,120
house, my neighbor at the time 
would get mad at me for letting 

628
00:33:08,120 --> 00:33:12,160
my dog crap in his yard. 
Now, my dog only goes out in the

629
00:33:12,160 --> 00:33:15,240
front yard when I'm with him, 
and I keep him contained in my 

630
00:33:15,240 --> 00:33:17,800
yard. 
Sometimes he sneaks a squad when

631
00:33:17,800 --> 00:33:21,120
I'm tending the garden, but I 
usually catch him in the act and

632
00:33:21,120 --> 00:33:24,200
use a leaf or something to toss 
the turd back into my yard. 

633
00:33:24,440 --> 00:33:28,120
However, my backyard is fenced 
off by a wooden privacy fence 

634
00:33:28,120 --> 00:33:31,160
which was in disrepair, so I 
figured my neighbor was 

635
00:33:31,160 --> 00:33:33,840
complaining about my dog 
slipping through somewhere and 

636
00:33:33,840 --> 00:33:36,360
pooping in their backyard. 
Fair enough. 

637
00:33:36,560 --> 00:33:39,720
So I go through and repair all 
the gaps I can find with new 

638
00:33:39,720 --> 00:33:43,920
boards and all is well. 
Next day I come home from work 

639
00:33:43,920 --> 00:33:47,000
and my neighbor is complaining 
about dog turds in his yard 

640
00:33:47,000 --> 00:33:49,320
again. 
I suggest it must be someone 

641
00:33:49,320 --> 00:33:52,400
else's dog. 
He suggests I go Frick myself. 

642
00:33:52,600 --> 00:33:56,000
Whatever, I've done my due 
diligence, I'm done with their 

643
00:33:56,000 --> 00:33:58,720
dog shit. 
I want to say it was about 2-3 

644
00:33:58,720 --> 00:34:02,720
days later that a cop knocked at
my front door holding a glad bag

645
00:34:02,720 --> 00:34:05,480
my neighbor had given him with a
huge dog turd in it. 

646
00:34:05,640 --> 00:34:08,960
And I mean HUGE. 
Almost 2 inches in deonator. 

647
00:34:09,080 --> 00:34:12,320
The officer explains that my 
neighbor was filing a nuisance 

648
00:34:12,320 --> 00:34:15,280
complaint against me because 
I'll let my dog crap in his 

649
00:34:15,280 --> 00:34:18,840
front yard and had been so kind 
as to provide this bag of 

650
00:34:18,840 --> 00:34:20,960
evidence of my dog's 
wrongdoings. 

651
00:34:21,159 --> 00:34:24,360
He had barely finished his 
introduction when my 11 lbs 

652
00:34:24,360 --> 00:34:27,760
Pomeranian finally woke up from 
his nap and came bounding to the

653
00:34:27,760 --> 00:34:30,719
front door to be petted by the 
owner of this new voice. 

654
00:34:30,880 --> 00:34:35,000
I said something along the lines
of officer if my dog left that I

655
00:34:35,000 --> 00:34:37,360
don't think he would be able to 
walk right now. 

656
00:34:37,560 --> 00:34:41,040
He laughed, petted my dog, and 
wished me a good day. 

657
00:34:41,159 --> 00:34:44,159
Meanwhile, my neighbor's bull 
mastiff is raising heck in their

658
00:34:44,159 --> 00:34:48,199
backyard. 
TLDR neighbor blamed their dog's

659
00:34:48,199 --> 00:34:50,880
pews on my dog. 
Despite that the offending turds

660
00:34:50,880 --> 00:34:53,520
were roughly the same size and 
weight as my dog. 

661
00:34:54,639 --> 00:34:57,120
Almost all of them. 
Honestly, the worst are the 

662
00:34:57,120 --> 00:34:59,480
people who won't parent their 
freaking kids. 

663
00:34:59,640 --> 00:35:02,600
The worst was probably when some
see called because his kid 

664
00:35:02,600 --> 00:35:05,360
wouldn't go to his room. 
There was also this guy who 

665
00:35:05,360 --> 00:35:08,560
called regularly because of kids
playing on 4 Wheelers. 

666
00:35:08,720 --> 00:35:11,760
They were in a rural area with 
adult supervision, all the 

667
00:35:11,760 --> 00:35:15,360
proper safety equipment, nowhere
near the guy's house, and were 

668
00:35:15,360 --> 00:35:18,640
breaking literally no laws. 
He called all the time even 

669
00:35:18,640 --> 00:35:21,960
after being advised to stop. 
Honestly I hate that he was 

670
00:35:21,960 --> 00:35:26,200
never fined or executed for it. 
Let's see, we also get a lot of 

671
00:35:26,520 --> 00:35:29,760
vicious person calls. 
It's always just a bunch of kids

672
00:35:29,760 --> 00:35:32,680
hanging out. 
The 2 black people in our area 

673
00:35:32,800 --> 00:35:36,200
or the two Sikhs though the 
callers would say Muslims. 

674
00:35:36,400 --> 00:35:39,120
Honestly, people are stupid. 
The job would have been 

675
00:35:39,120 --> 00:35:42,040
infinitely easier if we could 
tell people that their call is 

676
00:35:42,040 --> 00:35:44,920
freaking retarded and if they 
would actually be punished for 

677
00:35:44,920 --> 00:35:47,000
it. 
Execution might be a bit 

678
00:35:47,000 --> 00:35:51,120
extreme. 
Not exactly 911 as this was in 

679
00:35:51,120 --> 00:35:55,320
Australia so it was 000. 
However, I spoke to some 

680
00:35:55,320 --> 00:35:58,160
ambulance officers once and 
asked a similar question. 

681
00:35:58,360 --> 00:36:01,320
Their response was well we once 
attended someone's house who 

682
00:36:01,320 --> 00:36:03,320
called us because they had a 
nightmare. 

683
00:36:03,440 --> 00:36:06,720
Had a good chuckle at that one. 
Something like this happened 

684
00:36:06,720 --> 00:36:10,840
yesterday in the Netherlands. 
Someone called 112 because his 

685
00:36:10,840 --> 00:36:13,760
kitchen was on fire. 
Turned out it was just a bad 

686
00:36:13,760 --> 00:36:18,040
dream. 
Not a 911 operator, but rather a

687
00:36:18,040 --> 00:36:20,240
firefighter listening to police 
band. 

688
00:36:20,440 --> 00:36:25,200
Heard a conversation between 
dispatch D and an officer Oh. 

689
00:36:25,400 --> 00:36:29,440
D Unit 1, be advised that we 
have a report of a girl riding a

690
00:36:29,440 --> 00:36:33,240
bike barefoot down the road at 
100 mph Oh. 

691
00:36:33,400 --> 00:36:36,280
Please confirm. 
Did you say 100 mph? 

692
00:36:36,480 --> 00:36:37,480
D? 
Yes. 

693
00:36:37,480 --> 00:36:40,840
Caller is afraid she is going to
get a tow caught in the spokes. 

694
00:36:41,040 --> 00:36:44,680
Oh, I'd be more afraid of her 
legs falling off at that speed, 

695
00:36:44,800 --> 00:36:48,640
but will try to make contact. 
D trying not to laugh. 

696
00:36:48,640 --> 00:36:51,560
Will mark you in route. 
I want to see this. 

697
00:36:52,640 --> 00:36:56,280
I wasn't a 911 operator but I 
was a receptionist for a law 

698
00:36:56,280 --> 00:36:59,120
firm once. 
We once had a lady call and 

699
00:36:59,120 --> 00:37:01,720
wanted legal advice on suing her
paramedics. 

700
00:37:01,880 --> 00:37:04,720
We asked what happened and she 
explained they broke her ribs as

701
00:37:04,720 --> 00:37:07,920
they resuscitated her. 
We tried to explain that it is 

702
00:37:07,920 --> 00:37:10,840
common to break ribs while 
preforming CPR. 

703
00:37:11,040 --> 00:37:14,400
She did not care. 
In lieu of payment, the court 

704
00:37:14,400 --> 00:37:16,680
rules that the plaintiff's heart
will be stopped. 

705
00:37:17,840 --> 00:37:20,840
Got a call once from a man about
a noise complaint. 

706
00:37:21,200 --> 00:37:25,080
Pretty standard stuff at first 
but then a priority call came 

707
00:37:25,080 --> 00:37:27,400
out in the unit on the weight of
the noise complaint. 

708
00:37:27,400 --> 00:37:31,200
Was pulled off to respond to the
burglary in projects IE Badger 

709
00:37:31,280 --> 00:37:34,360
is still there. 
About 10 minutes later we get a 

710
00:37:34,360 --> 00:37:37,560
call from the same guy ranting 
and raving about why we aren't 

711
00:37:37,560 --> 00:37:39,800
there yet. 
I tell him it's because a higher

712
00:37:39,800 --> 00:37:42,960
priority event has occurred that
needed multiple deputies to 

713
00:37:42,960 --> 00:37:45,600
respond. 
He says he doesn't give a crap 

714
00:37:45,600 --> 00:37:48,320
in that his call should be 
responded to first because he 

715
00:37:48,320 --> 00:37:51,000
called first. 
He then proceeds to call back 

716
00:37:51,000 --> 00:37:54,400
every 5 minutes for the next 30 
minutes or so until our watch 

717
00:37:54,400 --> 00:37:57,400
commander that night keys up on 
the channel to say she'll be en 

718
00:37:57,400 --> 00:38:00,760
route to the noise complaint. 
About 5 minutes after she 

719
00:38:00,760 --> 00:38:04,400
arrives on scene she keys up 
again with one in custody for 

720
00:38:04,400 --> 00:38:08,800
abuse of 911 released with a 
notice to appear jail. 

721
00:38:08,800 --> 00:38:12,280
Ride some people. 
By that I mean most people. 

722
00:38:12,400 --> 00:38:16,160
Also, I like parentheses. 
Definitely understand. 

723
00:38:16,360 --> 00:38:20,200
Emergency call taker here. 
Every weekend Subaru men in 

724
00:38:20,200 --> 00:38:23,440
noise complaints. 
For some reason I get some kind 

725
00:38:23,440 --> 00:38:26,600
of joy out of telling people 
police won't be attending for a 

726
00:38:26,600 --> 00:38:29,440
long time before it's the 
weekend and they're heck busy. 

727
00:38:30,600 --> 00:38:34,120
So in the military we had a call
on base from a lady who said her

728
00:38:34,120 --> 00:38:37,160
dog was missing. 
I was like did you or anyone 

729
00:38:37,160 --> 00:38:38,840
begin looking? 
She said no. 

730
00:38:39,000 --> 00:38:42,280
I just paused for a second. 
She then says I'm the 

731
00:38:42,280 --> 00:38:46,040
commander's wife. 
Flash fire to 15 minutes later. 

732
00:38:46,200 --> 00:38:49,400
Half of the police patrols are 
running around base looking for 

733
00:38:49,400 --> 00:38:53,200
a poodle that went from zero to 
the biggest case of bulls ever 

734
00:38:53,200 --> 00:38:57,680
really Dang fast. 
Got a 911 call from a person 

735
00:38:57,680 --> 00:39:00,880
because their fire extinguisher 
hadn't been checked that month. 

736
00:39:01,120 --> 00:39:06,360
Wasn't too happy about that one.
I once had a 911 call that was a

737
00:39:06,360 --> 00:39:08,480
drowning death of a four year 
old. 

738
00:39:08,600 --> 00:39:12,200
The very next 911 call I 
answered was a woman yelling 

739
00:39:12,200 --> 00:39:15,320
hysterically because she wanted 
to sign up for the rewards card 

740
00:39:15,320 --> 00:39:18,560
program at the grocery store and
it said her number was already 

741
00:39:18,560 --> 00:39:20,680
and used. 
Someone stole my identity. 

742
00:39:21,040 --> 00:39:24,000
I think I probably would have 
lost my crap at the lady on the 

743
00:39:24,000 --> 00:39:27,960
second call. 
Yeah, like Ginger Scourge said, 

744
00:39:28,080 --> 00:39:30,880
it's hard to compare the 
pettiness and banality of most 

745
00:39:30,880 --> 00:39:34,600
of the 'cause we deal with what 
is more petty, A 32 year old 

746
00:39:34,600 --> 00:39:38,080
male who wants medics for toe 
pain, someone calling to get the

747
00:39:38,080 --> 00:39:41,680
batteries changed on their smoke
detector, or a neighbor dispute 

748
00:39:41,680 --> 00:39:43,760
over tree leaves. 
Who can say? 

749
00:39:43,920 --> 00:39:46,200
One of my favorites was over dog
poop. 

750
00:39:46,400 --> 00:39:49,400
Neighbor one let their dog crap 
in Neighbor 2's yard. 

751
00:39:49,600 --> 00:39:52,440
Neighbor 2 went and picked it up
and placed it in Neighbor one's 

752
00:39:52,440 --> 00:39:54,800
yard. 
At this point Neighbor one 

753
00:39:54,800 --> 00:39:58,440
called us to report watching 
this happen, then against the 

754
00:39:58,440 --> 00:40:01,800
best advice I could muster went 
outside to confront. 

755
00:40:02,000 --> 00:40:04,680
Then I got to listen to them 
both yell at each other, 

756
00:40:04,840 --> 00:40:07,640
threaten each other, and 
continue the hot potato, the 

757
00:40:07,640 --> 00:40:10,640
turd back and forth across their
property line until police 

758
00:40:10,640 --> 00:40:13,320
arrived. 
Another gem a few years back was

759
00:40:13,320 --> 00:40:16,400
a guy who stabbed his own mother
with a fork for eating his Hot 

760
00:40:16,400 --> 00:40:19,240
pocket he had microwave and felt
entitled to. 

761
00:40:19,760 --> 00:40:22,800
A guy who stabbed his own mother
with a fork for eating his Hot 

762
00:40:22,800 --> 00:40:26,160
Pocket he had microwaved. 
Let's be real though, you don't 

763
00:40:26,160 --> 00:40:28,480
eat something that someone else 
microwaved. 

764
00:40:28,640 --> 00:40:32,400
That's just wrong. 
I have a story that is not 

765
00:40:32,400 --> 00:40:37,200
petty, nor am IA 911 operator, 
but years ago my family once 

766
00:40:37,200 --> 00:40:40,240
made what must have been the 
most ridiculous emergency call 

767
00:40:40,400 --> 00:40:43,200
on Christmas Day. 
Our large dog fell and got his 

768
00:40:43,200 --> 00:40:46,800
testicle stuck on the radiator. 
Luckily it was not on. 

769
00:40:47,080 --> 00:40:49,880
We thought they would have to 
pry him out but the level headed

770
00:40:49,880 --> 00:40:52,960
firefighters were able to help 
slide out his swollen bean 

771
00:40:52,960 --> 00:40:56,480
without without any tools. 
It was the craziest Christmas we

772
00:40:56,480 --> 00:40:59,600
ever had in the weirdest call 
the operator and fire department

773
00:40:59,600 --> 00:41:03,040
ever received on Christmas. 
Friend in the fire department 

774
00:41:03,040 --> 00:41:05,480
says they are still telling that
story today. 

775
00:41:06,560 --> 00:41:10,480
I have been on thousands of non 
memorable calls in my 37 years 

776
00:41:10,480 --> 00:41:12,960
in EMS. 
My most memorable though was a 

777
00:41:12,960 --> 00:41:16,360
guy called 911 and said he 
couldn't walk all of a sudden 

778
00:41:16,360 --> 00:41:19,280
and felt weak. 
I was dispatched as a stroke. 

779
00:41:19,520 --> 00:41:22,920
Got there and started talking to
the guy, he had Jokic. 

780
00:41:24,080 --> 00:41:28,120
I think I may be one of these. 
I called 911 because there was a

781
00:41:28,120 --> 00:41:31,240
dazed bat in my yard flopping 
around in the middle of the day 

782
00:41:31,240 --> 00:41:34,480
and I was concerned it was rabid
and didn't want the dog getting 

783
00:41:34,480 --> 00:41:36,680
at it. 
They gave me the non-emergency 

784
00:41:36,680 --> 00:41:40,600
number and a cop came over, 
scooped him up and gently placed

785
00:41:40,600 --> 00:41:43,240
him in the woods nearby. 
I know I could have done the 

786
00:41:43,240 --> 00:41:46,920
same thing, but I didn't want to
get attacked or sick and the 

787
00:41:46,920 --> 00:41:48,800
officer was more than happy to 
help. 

788
00:41:49,200 --> 00:41:52,760
Calling the cops was my last 
line of defense, but I had to 

789
00:41:52,760 --> 00:41:55,880
due to the following. 
My town has no animal control 

790
00:41:55,880 --> 00:41:59,160
branch of law enforcement. 
I was unable to find anything 

791
00:41:59,160 --> 00:42:02,400
for neighboring towns either. 
All the third party animal 

792
00:42:02,400 --> 00:42:05,920
control services were either 
unresponsive or wanted an 

793
00:42:05,920 --> 00:42:08,960
expensive premium. 
The non-emergency line number 

794
00:42:08,960 --> 00:42:11,320
wasn't displayed on my town's 
website. 

795
00:42:12,520 --> 00:42:16,160
Not a 911 operator, but I 
remember a story that happened 

796
00:42:16,160 --> 00:42:19,000
in Germany. 
Wife called 911 because her 

797
00:42:19,000 --> 00:42:20,960
husband wouldn't stop watching 
pee. 

798
00:42:21,080 --> 00:42:24,200
The cops explained they couldn't
do anything but recommended a 

799
00:42:24,200 --> 00:42:28,280
marriage counselor. 
Not the operator, but I have a 

800
00:42:28,280 --> 00:42:30,920
relevant story. 
I was in the awaiting room with 

801
00:42:30,920 --> 00:42:34,440
a particularly bad kidney stone.
I had already been there three 

802
00:42:34,440 --> 00:42:37,000
hours and the waiting room 
wasn't really that full. 

803
00:42:37,120 --> 00:42:39,920
I had already gone through 
Tridge so I was wondering what 

804
00:42:39,920 --> 00:42:42,440
the Frick. 
I go up to the receptionist type

805
00:42:42,440 --> 00:42:45,000
person and ask her how much 
longer it will be. 

806
00:42:45,120 --> 00:42:47,800
She responds with Ohio. 
You were next. 

807
00:42:47,800 --> 00:42:50,600
But someone came in by ambulance
with a sore throat. 

808
00:42:50,800 --> 00:42:53,000
An ambulance for a freaking sore
throat. 

809
00:42:53,200 --> 00:42:56,160
It was at that moment I lost 
faith in humanity. 

810
00:42:56,240 --> 00:42:59,800
Luckily I was called in about 10
minutes later and 10 minutes 

811
00:42:59,800 --> 00:43:02,800
after that I had my sweet sweet 
die lauded. 

812
00:43:04,000 --> 00:43:07,560
We have several regulars who 
abuse 999. 

813
00:43:07,720 --> 00:43:10,960
One of them goes through phases 
of calling countless times in a 

814
00:43:10,960 --> 00:43:14,280
day, never speaking, but you can
hear she's there listening to us

815
00:43:14,280 --> 00:43:16,280
trying to get a response from 
her. 

816
00:43:16,440 --> 00:43:19,440
Thing is, when we go and arrest 
her she admits an interview that

817
00:43:19,440 --> 00:43:22,240
she knows it's wrong and could 
be preventing us from responding

818
00:43:22,240 --> 00:43:25,880
to an emergency but still does 
it again a few days later. 

819
00:43:26,040 --> 00:43:29,120
Another calls police because he 
has mental health issues and 

820
00:43:29,120 --> 00:43:34,480
doesn't like calling NHS 111 
non-emergency medical line and 

821
00:43:34,480 --> 00:43:37,760
thinks police are nice but then 
abuses us down the phone and 

822
00:43:37,760 --> 00:43:40,600
refuses to accept any help or 
advice we offer. 

823
00:43:40,800 --> 00:43:45,440
He's actually started calling 
101 now rather than 999 as he 

824
00:43:45,440 --> 00:43:47,240
thinks it'll keep him out of 
trouble. 

825
00:43:47,440 --> 00:43:51,400
I had a woman the other night 
who called 999 and opened with 

826
00:43:51,400 --> 00:43:53,960
OK two things which is never a 
good start. 

827
00:43:54,160 --> 00:43:57,240
Proceeded to complain about a 
drunk man lying in the middle of

828
00:43:57,240 --> 00:44:00,440
the road shouting at people. 
I was actually aware of this 

829
00:44:00,440 --> 00:44:02,440
already. 
It was an elderly male who 

830
00:44:02,440 --> 00:44:05,400
slipped and broken his hip and 
had been calling out for help 

831
00:44:05,400 --> 00:44:08,360
for an hour before someone 
called us and we got an officer 

832
00:44:08,360 --> 00:44:11,800
ambulance out there so that pee 
me off that she hadn't bothered 

833
00:44:11,800 --> 00:44:14,800
helping him or calling earlier. 
Then she complained about 

834
00:44:14,800 --> 00:44:16,960
someone parking in her parking 
space. 

835
00:44:17,120 --> 00:44:19,120
Shut that one down pretty 
quickly. 

836
00:44:19,280 --> 00:44:21,760
Most annoying is the ones that 
start with it's not an 

837
00:44:21,760 --> 00:44:26,160
emergency, but they always know 
there's a non-emergency line but

838
00:44:26,160 --> 00:44:32,160
can't be bothered to wait to be 
spoken to. 911 stroke 999 call 

839
00:44:32,160 --> 00:44:34,520
operators of Riddick. 
How do you tell the difference 

840
00:44:34,520 --> 00:44:37,760
between a distress call where 
someone may be trying to contact

841
00:44:37,760 --> 00:44:40,920
the police without alerting an 
attacker or just an accidental 

842
00:44:40,920 --> 00:44:42,840
call gone off in someones 
pocket? 

843
00:44:43,000 --> 00:44:46,520
How often do accidental calls, 
discrete distress calls happen? 

844
00:44:47,040 --> 00:44:49,720
I used to take 911 calls in 
Norway. 

845
00:44:49,840 --> 00:44:52,560
Number is 112 for police here 
though. 

846
00:44:52,680 --> 00:44:56,040
And one time I answered but 
there was complete silence on 

847
00:44:56,040 --> 00:44:58,440
the other side. 
I tried to get some sort of 

848
00:44:58,440 --> 00:45:01,840
response but nothing. 
After a couple of seconds 

849
00:45:01,840 --> 00:45:04,800
though, I heard clicking on the 
very soft kind. 

850
00:45:04,960 --> 00:45:08,000
It was hard to understand what 
was going on, but I understood 

851
00:45:08,000 --> 00:45:10,880
that something was wrong. 
That was when I heard that the 

852
00:45:10,880 --> 00:45:13,720
clicking was actually someone 
tapping their nails on the phone

853
00:45:13,720 --> 00:45:17,560
to make SOS with Morse code. 
Immediately got a police car to 

854
00:45:17,560 --> 00:45:20,760
the address and surely enough 
there was an armed robbery going

855
00:45:20,760 --> 00:45:23,720
on where the mother of the house
had managed to hide in a closet 

856
00:45:23,720 --> 00:45:27,240
right by the one of the robbers.
There were two of them that was 

857
00:45:27,240 --> 00:45:29,520
holding the rest of the family 
hostage. 

858
00:45:29,680 --> 00:45:32,600
It truly could have ended very 
bad if she didn't remember or 

859
00:45:32,600 --> 00:45:36,040
was too afraid to call. 
Sorry about any bad English. 

860
00:45:36,440 --> 00:45:39,280
Why do all the sorry for bad 
English comments have good 

861
00:45:39,280 --> 00:45:43,280
English? 
Accidental 911 calls happen all 

862
00:45:43,280 --> 00:45:45,880
the time. 
The majority of offenders are 

863
00:45:46,040 --> 00:45:49,760
offices that have to dial 9 to 
get an outside line, then dial 1

864
00:45:49,760 --> 00:45:53,160
before the area code. 
But dials on cell phones. 

865
00:45:53,320 --> 00:45:56,320
Kids that have an old cell phone
that still has a battery and 

866
00:45:56,320 --> 00:45:58,120
they hit the emergency call 
button. 

867
00:45:58,280 --> 00:46:01,800
Any cell phone can dial an 
emergency call even if it is not

868
00:46:01,800 --> 00:46:04,520
activated. 
Our local policy here is that 

869
00:46:04,520 --> 00:46:08,880
any 911 call, even if someone 
gets on the phone to say sorry, 

870
00:46:09,040 --> 00:46:11,040
the police have to respond to 
check it out. 

871
00:46:12,440 --> 00:46:16,200
I did 911 call taking 
dispatching for 13 years. 

872
00:46:16,360 --> 00:46:18,400
Sometimes you just get a 
feeling. 

873
00:46:18,560 --> 00:46:22,040
Most computer aided dispatching 
programs have features that tell

874
00:46:22,040 --> 00:46:24,440
you if you've received calls 
from a particular number, 

875
00:46:24,440 --> 00:46:27,640
address person in the past along
with the type of call history. 

876
00:46:27,800 --> 00:46:30,920
So if I look over call history 
and see domestic issues, then 

877
00:46:30,920 --> 00:46:33,480
they are getting a cop no matter
what they tell me. 

878
00:46:33,640 --> 00:46:36,680
But if I'm talking to a little 
baby and hear the mother walk in

879
00:46:36,680 --> 00:46:40,040
the room and take the phone and 
she says everything's OK with no

880
00:46:40,040 --> 00:46:42,720
call history, then I tell my 
Sergeant and let him be the 

881
00:46:42,720 --> 00:46:46,480
final decision on whether or not
there will be a police response.

882
00:46:46,680 --> 00:46:49,360
I felt pretty comfortable with 
my intuition. 

883
00:46:49,520 --> 00:46:52,480
We handled a call one night 
where my partner thought she 

884
00:46:52,480 --> 00:46:54,040
heard a little sniffle on the 
line. 

885
00:46:54,040 --> 00:46:57,520
When she answered it was just 
barely audible and then the line

886
00:46:57,520 --> 00:47:01,200
was disconnected. 
System gave us a general GPS 

887
00:47:01,200 --> 00:47:03,520
location so we got police 
started. 

888
00:47:03,680 --> 00:47:06,640
Then we researched the number 
and got an exact address. 

889
00:47:06,800 --> 00:47:09,680
As the officer got to the house 
he peeked in the front window 

890
00:47:09,680 --> 00:47:12,000
and saw slight movement over the
stairs. 

891
00:47:12,240 --> 00:47:14,720
He kicked into the door and 
found the woman hanging. 

892
00:47:14,920 --> 00:47:16,920
He cut her down and saved her 
life. 

893
00:47:17,160 --> 00:47:20,720
She had called 911 so that 
officers would find her instead 

894
00:47:20,720 --> 00:47:23,440
of her family. 
She later told the officer that 

895
00:47:23,440 --> 00:47:26,840
as soon as she saw him turn on 
her St., she strung herself up 

896
00:47:27,080 --> 00:47:28,960
and my partner not paid 
attention. 

897
00:47:28,960 --> 00:47:31,800
OR and continue searching for an
exact address. 

898
00:47:31,920 --> 00:47:33,640
That woman would probably be 
dead. 

899
00:47:34,000 --> 00:47:36,960
That's incredible. 
I guess that intuition is a big 

900
00:47:36,960 --> 00:47:38,840
part of the job. 
Thanks. 

901
00:47:40,040 --> 00:47:43,000
A friend of mine drunkenly 
decided it was a good idea to 

902
00:47:43,000 --> 00:47:47,480
call 911 on my phone while we 
were at a bar. 

903
00:47:47,640 --> 00:47:50,520
I quickly hung up, but they 
called back from a normal phone 

904
00:47:50,520 --> 00:47:52,840
number when I answered to 
apologize. 

905
00:47:52,840 --> 00:47:56,600
They asked me a lot of yes or no
questions, assuming it was to 

906
00:47:56,600 --> 00:47:59,240
protect me if someone were 
telling me what to say. 

907
00:47:59,400 --> 00:48:02,040
I are you safe? 
Could you tell us if you were in

908
00:48:02,040 --> 00:48:04,480
any danger? 
But they didn't show up once I 

909
00:48:04,480 --> 00:48:09,200
confirmed that I was OK. 
I've also dialed 911 by accident

910
00:48:09,360 --> 00:48:12,120
once from a home tell that 
required dialing 9 before the 

911
00:48:12,120 --> 00:48:15,200
number. 
That time I spoke to them tell 

912
00:48:15,200 --> 00:48:18,760
them I was OK but they showed up
at our hotel room 10 minutes 

913
00:48:18,760 --> 00:48:22,960
later to check everything out. 
I used to be a 911 operator 

914
00:48:22,960 --> 00:48:25,920
dispatcher. 
That is what we had to do, Ask 

915
00:48:25,920 --> 00:48:28,560
them if they are able to tell us
if they were in danger. 

916
00:48:28,760 --> 00:48:31,840
We also still had to send an 
officer to them anyway. 

917
00:48:31,960 --> 00:48:34,840
It seems a bit overkill but 
better safe than sorry. 

918
00:48:36,040 --> 00:48:38,600
Not the same, but I do phone 
systems. 

919
00:48:38,800 --> 00:48:42,080
We were doing a large install 
for a multi building campus. 

920
00:48:42,240 --> 00:48:46,480
Their old system was such an old
pose that 911 either didn't work

921
00:48:46,480 --> 00:48:49,400
and some buildings always run 
out of a different building so 

922
00:48:49,400 --> 00:48:52,960
the address was wrong, etcetera.
I took a significant amount of 

923
00:48:52,960 --> 00:48:55,680
time setting everything up 
properly and working with the 

924
00:48:55,680 --> 00:48:59,560
local PDMS to make sure that if 
any of the local fire EMS police

925
00:48:59,560 --> 00:49:02,600
slash 911 were called, they got 
the correct caller. 

926
00:49:02,600 --> 00:49:04,560
It along with the exact right 
building. 

927
00:49:04,720 --> 00:49:07,040
You might ask how do you test 
this? 

928
00:49:07,200 --> 00:49:11,880
Well in this case, because this 
was my project, I spent overtime

929
00:49:12,080 --> 00:49:15,680
two days 88 going to at least 
half of the phones in the 

930
00:49:15,680 --> 00:49:19,360
building dialing 911. 
Due to what these buildings did 

931
00:49:19,520 --> 00:49:23,640
the 50% phones and testing every
building was of high importance.

932
00:49:23,880 --> 00:49:27,000
Hello 911 this is from calling 
to test. 

933
00:49:27,200 --> 00:49:29,640
Can you please give me the 
location which this call 

934
00:49:29,640 --> 00:49:32,800
resolves to? 
As you might imagine that line 

935
00:49:32,800 --> 00:49:36,520
lasted all of three calls. 
After that it was me. 

936
00:49:36,640 --> 00:49:42,400
Yo 911 same or address me 
thanks. 

937
00:49:42,600 --> 00:49:47,760
Click all day. 2 days straight, 
40 plus buildings, hundreds of 

938
00:49:47,760 --> 00:49:50,000
phones. 
Not one mistake. 

939
00:49:50,160 --> 00:49:52,200
Client said. 
And did you test the fire depth?

940
00:49:52,200 --> 00:49:55,920
No, and I'm not going to. 
I'm confident it works. 

941
00:49:56,120 --> 00:49:59,320
After two days of testing, I 
called back, thanked them 

942
00:49:59,320 --> 00:50:02,480
profusely for putting up with 
me, and sent 2 pizzas over to 

943
00:50:02,480 --> 00:50:06,120
them. 
I was a 911 operator for two 

944
00:50:06,120 --> 00:50:08,960
years in a very small town and I
dealt with both of these 

945
00:50:08,960 --> 00:50:11,520
situations. 
More often than not, it was 

946
00:50:11,520 --> 00:50:13,960
children who would call over and
over thinking that it was 

947
00:50:13,960 --> 00:50:16,040
hilarious to hang up in our 
ears. 

948
00:50:16,200 --> 00:50:19,200
That is until we sent the cops 
to their house and would be able

949
00:50:19,200 --> 00:50:21,040
to hear the children get 
spankings. 

950
00:50:21,200 --> 00:50:24,280
Then one incident happened where
a girl called and put the phone 

951
00:50:24,280 --> 00:50:27,240
in her pocket and I could hear 
her crying as her boyfriend beat

952
00:50:27,240 --> 00:50:30,160
her and threatened to shoot her 
and I had to get officers to the

953
00:50:30,160 --> 00:50:31,920
scene without the boyfriend 
knowing. 

954
00:50:32,160 --> 00:50:34,920
The girl got out of the room 
with him long enough to unlock 

955
00:50:34,920 --> 00:50:37,440
the bedroom window for the 
officers to enter through. 

956
00:50:37,680 --> 00:50:40,960
Very scary, but very rewarding 
when the girl was able to thank 

957
00:50:40,960 --> 00:50:44,600
me face to face row. 
It must get annoying getting 

958
00:50:44,600 --> 00:50:48,360
kids and idiots who don't know 
how to lock their phones, but 

959
00:50:48,360 --> 00:50:50,680
things like this I suppose make 
up for it. 

960
00:50:51,880 --> 00:50:54,760
I was jumping on a trampoline 
with my eldest son once and he 

961
00:50:54,760 --> 00:50:57,680
was bouncing me and I was 
screaming because I couldn't get

962
00:50:57,680 --> 00:51:00,200
up. 
Turns out I accidentally dialed 

963
00:51:00,200 --> 00:51:03,640
911 from my pocket. 
The police showed up and asked 

964
00:51:03,640 --> 00:51:06,000
if there was a girl screaming at
this address. 

965
00:51:06,160 --> 00:51:09,760
I had to explain, rather 
embarrassed, that it was me. 

966
00:51:09,880 --> 00:51:12,800
I'm a 28 year old man. 
Let that sink in. 

967
00:51:14,040 --> 00:51:17,040
It is very very difficult to 
tell when this is genuine and it

968
00:51:17,040 --> 00:51:21,000
is something I worried about as 
a 999 call handler. 

969
00:51:21,160 --> 00:51:24,400
I got a call once from a woman 
who had collapsed in a church. 

970
00:51:24,600 --> 00:51:27,400
She was talking normally one 
minute and the next I could hear

971
00:51:27,400 --> 00:51:29,040
her whispering the words help, 
help. 

972
00:51:29,040 --> 00:51:32,000
Then she would go back to 
answering my questions normally 

973
00:51:32,000 --> 00:51:33,520
and again whisper down the 
phone. 

974
00:51:33,520 --> 00:51:36,720
Help me, help me. 
We are trained to ask them to 

975
00:51:36,720 --> 00:51:39,440
tap the phone if in danger, but 
English wasn't her first 

976
00:51:39,440 --> 00:51:41,720
language. 
The phone cuts out and we 

977
00:51:41,720 --> 00:51:45,120
advised a crew who went out. 
Turns out she was talking to a 

978
00:51:45,120 --> 00:51:47,560
friend and needed her to help 
translate the call. 

979
00:51:47,720 --> 00:51:51,200
However, there was another case 
here where a woman did exactly 

980
00:51:51,200 --> 00:51:53,480
this. 
It was a pocket dial and all you

981
00:51:53,480 --> 00:51:56,360
could hear was a man asking 
about a woman and directions or 

982
00:51:56,360 --> 00:51:59,200
something similar. 
Anyway, the call handler ended 

983
00:51:59,200 --> 00:52:02,120
the call and it turns out she 
had been kidnapped and murdered 

984
00:52:02,120 --> 00:52:04,120
eventually. 
It was horrible and it was 

985
00:52:04,120 --> 00:52:06,160
something I honestly feared 
missing. 

986
00:52:07,400 --> 00:52:10,920
The short answer is you don't. 
Almost without exception, you 

987
00:52:10,920 --> 00:52:13,040
will be getting a quick visit 
from the police. 

988
00:52:13,200 --> 00:52:16,560
It's not a big deal and no one 
gets in trouble or anything, but

989
00:52:16,560 --> 00:52:19,320
there's no way to tell that you 
are actually safe unless an 

990
00:52:19,320 --> 00:52:23,000
officer lays eyes on you. 
Despite what you read on Reddit,

991
00:52:23,160 --> 00:52:25,840
most police officers are really 
nice folks. 

992
00:52:26,000 --> 00:52:29,640
They would rather respond to 100
butt dials than show up late to 

993
00:52:29,640 --> 00:52:33,600
a domestic turned homicide. 
They would rather respond to 100

994
00:52:33,600 --> 00:52:37,040
butt dials then show up late to 
a domestic turned homicide. 

995
00:52:37,240 --> 00:52:41,240
This a million times over. 
Absolutely devastating. 

996
00:52:42,360 --> 00:52:46,160
I used to be an EMT in the catch
or dispatch when someone would 

997
00:52:46,160 --> 00:52:50,640
dial 911 and it wasn't clear 
what was going on. 

998
00:52:50,800 --> 00:52:54,720
Were dispatched as a sick person
and they'd send us the ambulance

999
00:52:54,880 --> 00:52:57,720
and a police cruiser. 
So when we were waiting at the 

1000
00:52:57,720 --> 00:53:01,800
station for a call and got sick 
person it was always an exciting

1001
00:53:01,800 --> 00:53:05,800
ride over not knowing what it 
would actually be. 90% of the 

1002
00:53:05,800 --> 00:53:11,560
time it was boring or nothing, 
but there's always that 10%. 911

1003
00:53:11,560 --> 00:53:14,520
dispatcher here. 
When I first started the job I 

1004
00:53:14,520 --> 00:53:16,720
had no idea what the heck I was 
doing. 

1005
00:53:16,920 --> 00:53:19,920
I had an experienced officer 
sitting the desk with me for 

1006
00:53:19,920 --> 00:53:22,760
three months. 
I was the only dispatcher on. 

1007
00:53:22,960 --> 00:53:25,760
After a while you get to feeling
talking to people. 

1008
00:53:25,880 --> 00:53:28,840
You understand tones or stress 
in someone's voice. 

1009
00:53:28,960 --> 00:53:32,080
You also understand when someone
is being a prick and fricking 

1010
00:53:32,080 --> 00:53:34,680
around. 
Either way you are going to get 

1011
00:53:34,680 --> 00:53:37,720
a knock on your door if you are 
pranking 911. 

1012
00:53:37,720 --> 00:53:41,160
Also, I let my officers know you
are screwing around and they 

1013
00:53:41,160 --> 00:53:43,440
make sure to give you a nice 
talking to. 

1014
00:53:43,640 --> 00:53:47,000
Any other questions that I can 
answer I gladly will. 

1015
00:53:47,160 --> 00:53:50,160
I have been a dispatcher for 
almost 2 years now as well as 

1016
00:53:50,160 --> 00:53:53,040
police fire. 
I will answer the best I can 

1017
00:53:53,400 --> 00:53:55,560
hopefully. 
The site's so stuffed away in 

1018
00:53:55,560 --> 00:54:01,200
these 2713 comments. 
Here's my time to shine. 

1019
00:54:01,360 --> 00:54:05,960
So back when I was 16 or so I 
had this stupid two sided phone.

1020
00:54:06,120 --> 00:54:09,080
One side was all touchscreen 
with two buttons and the other 

1021
00:54:09,080 --> 00:54:11,440
side was a tiny screen with the 
number pad. 

1022
00:54:11,600 --> 00:54:15,200
Anyways, I am at a friend's 
house and he suggests we go hang

1023
00:54:15,200 --> 00:54:17,720
out with his neighbors. 
All right, no prob. 

1024
00:54:17,920 --> 00:54:20,800
We head over there we are all 
sitting in the kitchen when the 

1025
00:54:20,800 --> 00:54:23,840
neighbor guy says oh hey let me 
show you guys this cool new 

1026
00:54:23,840 --> 00:54:26,560
thing I got. 
Little did I know my friend was 

1027
00:54:26,560 --> 00:54:29,520
in on the whole deal. 
So a couple minutes passes by 

1028
00:54:29,520 --> 00:54:32,080
and my my friend says hey chop 
chop medafica look. 

1029
00:54:32,080 --> 00:54:35,600
I ever so slightly turn my head 
to my left and I'm face to face 

1030
00:54:35,600 --> 00:54:38,120
with a snake. 
I have never screamed jumped up 

1031
00:54:38,120 --> 00:54:41,960
around so fast in my life. 
I lock myself in the bathroom 

1032
00:54:41,960 --> 00:54:45,560
thinking I'm safe while these 
butt holes one up me and start 

1033
00:54:45,560 --> 00:54:47,240
shoving the snake under the 
door. 

1034
00:54:47,440 --> 00:54:50,240
Commence more screaming and me 
begging them to stop while 

1035
00:54:50,240 --> 00:54:53,640
simultaneously trying to hoist 
myself onto the sink. 

1036
00:54:53,840 --> 00:54:56,920
I managed to butt dial the 
emergency call option on my 

1037
00:54:56,920 --> 00:55:00,640
phone so the operator picks up 
unbeknownst to me and hears me 

1038
00:55:00,640 --> 00:55:03,920
screaming bloody murder saying 
stop please for the love of God 

1039
00:55:03,920 --> 00:55:06,960
stop please Siri. 
Finally they stop at which point

1040
00:55:06,960 --> 00:55:10,960
my phone rings and I hear Mom I 
have units dispatched to you are

1041
00:55:10,960 --> 00:55:13,720
you in a safe location? 
So after calming down and 

1042
00:55:13,720 --> 00:55:16,160
explaining what was going on the
dispatcher asks. 

1043
00:55:16,160 --> 00:55:19,280
All persons in the house stand 
outside and wait for units to 

1044
00:55:19,280 --> 00:55:21,520
arrive. 
We are outside and we see a 

1045
00:55:21,520 --> 00:55:24,520
helicopter and we are all saying
I wonder what they are looking 

1046
00:55:24,520 --> 00:55:27,720
for. 
Units arrive, check me out, see 

1047
00:55:27,720 --> 00:55:29,520
Snake. 
All the while this helicopter is

1048
00:55:29,520 --> 00:55:32,240
in the yeah. 
So I ask what the helicopter is 

1049
00:55:32,240 --> 00:55:34,200
looking for. 
The officer is like Oh yes 

1050
00:55:34,200 --> 00:55:36,680
there's something in 10 codes 
over his radio and the 

1051
00:55:36,680 --> 00:55:38,880
helicopter bee lines out of the 
area. 

1052
00:55:39,040 --> 00:55:42,080
I've never felt so stupid in my 
entire life. 

1053
00:55:42,320 --> 00:55:47,600
TL doctor friends scared me with
Snake but dialed 911. 

1054
00:55:47,800 --> 00:55:50,040
Dispatcher heard my bloody 
murder scream. 

1055
00:55:50,040 --> 00:55:54,120
Send helicopter and units out to
see Snake and make sure I'm OK. 

1056
00:55:55,320 --> 00:55:59,440
I was on the road with my local 
PD as a crash investigator so I 

1057
00:55:59,440 --> 00:56:02,760
was on the same radio channels 
because I was often the first 

1058
00:56:02,760 --> 00:56:07,080
only person besides rescue if 
needed to show up to a crash. 

1059
00:56:07,320 --> 00:56:10,560
We had hang ups get called out 
but they would always include a 

1060
00:56:10,560 --> 00:56:13,280
number so the first thing they 
would do is call it back from 

1061
00:56:13,280 --> 00:56:16,600
the 911 station. 
If that didn't get an answer, 

1062
00:56:16,760 --> 00:56:20,400
they would put out a call with a
specific signal code, like A10 

1063
00:56:20,400 --> 00:56:23,720
code that was just a call and 
hang up with no dialogue. 

1064
00:56:23,920 --> 00:56:26,600
If it seemed like a pocket call 
or the phone was hidden, but 

1065
00:56:26,600 --> 00:56:29,760
they could make out background 
sounds, they would describe them

1066
00:56:29,760 --> 00:56:32,040
to the officer. 
There's a fight or someone 

1067
00:56:32,040 --> 00:56:34,240
crying or something loud in the 
background. 

1068
00:56:34,440 --> 00:56:37,640
The call center has call history
built into the call receiving 

1069
00:56:37,640 --> 00:56:40,000
system. 
So let's say this happened four 

1070
00:56:40,000 --> 00:56:43,360
times in the last 10 minutes. 
That would be relayed to the 

1071
00:56:43,360 --> 00:56:46,200
responding officer. 
If it happened 10 times in the 

1072
00:56:46,200 --> 00:56:49,800
last year, that would too, 
because it's probably a messed 

1073
00:56:49,800 --> 00:56:54,000
up alarm system or something. 
So it's case by case. 

1074
00:56:55,200 --> 00:56:58,520
Ex dispatcher here. 
This type of call was common. 

1075
00:56:58,680 --> 00:57:01,960
We simply could not tell if the 
person is in distress and acting

1076
00:57:02,120 --> 00:57:04,480
or if nothing is really 
happening like they are 

1077
00:57:04,480 --> 00:57:06,280
claiming. 
So we would always send out 

1078
00:57:06,280 --> 00:57:08,680
deputies. 
It's very common to send 

1079
00:57:08,680 --> 00:57:11,920
deputies out in one of these 
situations only to be called out

1080
00:57:11,920 --> 00:57:15,120
to the same location later in 
the night for an incident as it 

1081
00:57:15,120 --> 00:57:19,040
escalated after they left. 
From my perspective, as long as 

1082
00:57:19,040 --> 00:57:21,840
I could hear something on the 
other end, I would listen and 

1083
00:57:21,840 --> 00:57:24,160
take notes for what is going on 
as possible. 

1084
00:57:24,320 --> 00:57:27,720
If I couldn't anything on the 
other end, I would stay with the

1085
00:57:27,720 --> 00:57:31,200
call as long as possible. 
I also had situations where the 

1086
00:57:31,200 --> 00:57:34,240
person called and pretended to 
be talking to their sister or 

1087
00:57:34,240 --> 00:57:36,680
something else. 
I'd have to ask all of my 

1088
00:57:36,680 --> 00:57:38,840
questions with yes or no 
answers. 

1089
00:57:39,200 --> 00:57:41,360
Are you in danger? 
Can you get away to somewhere 

1090
00:57:41,360 --> 00:57:43,080
safe? 
Does the other person have a 

1091
00:57:43,080 --> 00:57:44,680
weapon? 
Do they have a stick or bat? 

1092
00:57:44,680 --> 00:57:46,400
Do they have a knife? 
Do they have a gun? 

1093
00:57:46,400 --> 00:57:48,680
Is the person a male? 
Is the person a female? 

1094
00:57:48,680 --> 00:57:52,400
Are you related to this person? 
You get the idea. 

1095
00:57:52,600 --> 00:57:55,480
It was like a mini mystery 
piercing together what happened 

1096
00:57:55,480 --> 00:57:58,800
until the deputies arrived. 
Then you'd hear a deputy's voice

1097
00:57:58,800 --> 00:58:01,440
in the background. 
Usually they didn't even say 

1098
00:58:01,440 --> 00:58:05,480
goodbye, much less thank you. 
When people are petrified they 

1099
00:58:05,480 --> 00:58:08,400
forget their manners. 
I'm sure they appreciated it. 

1100
00:58:08,600 --> 00:58:13,040
Don't take it personally. 
I currently work as an emergency

1101
00:58:13,040 --> 00:58:16,400
call handler in the UK. 
During a standard shift we end 

1102
00:58:16,400 --> 00:58:19,840
up with a number of silent calls
or calls that have dropped 

1103
00:58:19,840 --> 00:58:22,320
before the operator has passed 
them to us. 

1104
00:58:22,480 --> 00:58:27,040
When calling 999 in the UK you 
firstly go through to a BT 

1105
00:58:27,040 --> 00:58:29,880
operator where they will ask you
what service you want. 

1106
00:58:30,080 --> 00:58:32,480
They will then pass you to US 
police. 

1107
00:58:32,600 --> 00:58:35,240
If you request more than one 
service that includes the 

1108
00:58:35,240 --> 00:58:37,920
police, then you will always be 
put through to us first. 

1109
00:58:38,120 --> 00:58:40,680
We can then call either fire or 
ambulance. 

1110
00:58:40,840 --> 00:58:43,760
When you have a silent call you 
will always try to call them 

1111
00:58:43,760 --> 00:58:45,800
back. 
While this is happening you tag 

1112
00:58:45,800 --> 00:58:48,600
the Intel team to start 
completing checks on the number,

1113
00:58:48,600 --> 00:58:51,320
such as whether they have called
before and possibly gave an 

1114
00:58:51,320 --> 00:58:53,720
address. 
If you call from a landline then

1115
00:58:53,720 --> 00:58:55,760
the operator will know your 
address. 

1116
00:58:55,920 --> 00:58:58,560
If you call from a mobile we 
will be given approximate 

1117
00:58:58,560 --> 00:59:01,640
location details. 
Red flags would be previous 

1118
00:59:01,640 --> 00:59:05,080
calls linked to domestic 
violence, Intel objects relating

1119
00:59:05,080 --> 00:59:07,200
to child neglect, or issues in 
the home. 

1120
00:59:07,440 --> 00:59:10,360
If we have an exact address, 
such as when people call from a 

1121
00:59:10,360 --> 00:59:13,760
landline, we will always attend.
If it's a mobile with no 

1122
00:59:13,760 --> 00:59:17,360
previous calls or Intel, then we
will call 3 times and then close

1123
00:59:17,360 --> 00:59:20,240
pending further calls. 
If anyone has any other 

1124
00:59:20,240 --> 00:59:23,200
questions relating to the job, 
fire away. 

1125
00:59:24,400 --> 00:59:27,040
Tip for American tourists 
visiting Stuttgart. 

1126
00:59:27,160 --> 00:59:32,720
If you dial 911 there, you end 
up at Porsche headquarters, not 

1127
00:59:32,720 --> 00:59:37,200
the police. 
Police is 110 in Germany, not 

1128
00:59:37,200 --> 00:59:40,880
sure about everywhere. 
Where I grew up, any ambiguous 

1129
00:59:40,880 --> 00:59:45,440
911 call, including silence on 
the other end involved sending a

1130
00:59:45,440 --> 00:59:49,960
police car, an ambulance, and a 
fire truck just in case, even if

1131
00:59:49,960 --> 00:59:53,240
they are 99% sure it's a prank 
or accident. 

1132
00:59:53,440 --> 00:59:56,680
Hopefully this is similar 
everywhere, though probably less

1133
00:59:56,680 --> 01:00:00,240
practical in large cities. 
It may have been stopped to have

1134
01:00:00,240 --> 01:00:04,360
police, an emergency medical 
service, and a fire department 

1135
01:00:04,360 --> 01:00:07,960
involved in every 911 back in 
the day, but now it's just send 

1136
01:00:07,960 --> 01:00:11,000
a police car and check out if 
there is a real emergency. 

1137
01:00:11,200 --> 01:00:14,320
It would cost too much money to 
send out all three services on 

1138
01:00:14,320 --> 01:00:18,720
every 911 calls. 
I usually listen, if it doesn't 

1139
01:00:18,720 --> 01:00:20,640
seem bad just attempt a call 
back. 

1140
01:00:20,640 --> 01:00:23,040
If they answer I get an address 
and send a cop. 

1141
01:00:23,040 --> 01:00:25,600
If not they get a voicemail 
saying they need to give us a 

1142
01:00:25,600 --> 01:00:27,640
call back on the non-emergency 
line. 

1143
01:00:27,800 --> 01:00:31,080
If it seems suspicious then I'll
take a couple extra steps in 

1144
01:00:31,080 --> 01:00:34,040
locating an owner to the phone 
but other than that you can't do

1145
01:00:34,040 --> 01:00:36,760
much more. 
One call I had was I heard like 

1146
01:00:36,760 --> 01:00:38,720
a woman yelling and then the 
line went dead. 

1147
01:00:38,760 --> 01:00:41,440
After that I called back and 
spoke to a male who said he 

1148
01:00:41,440 --> 01:00:44,200
lived in the woods. 
So we searched the area of the 

1149
01:00:44,200 --> 01:00:47,440
pink from 911 and get nothing. 
Then we ping the dudes cell 

1150
01:00:47,440 --> 01:00:51,120
phone and find him in his house.
He did have one and everything 

1151
01:00:51,120 --> 01:00:53,760
appeared normal and we haven't 
had a body show up since. 

1152
01:00:53,760 --> 01:00:57,520
Fingers crossed. 
Also check out our slash 911 

1153
01:00:57,520 --> 01:01:00,600
dispatchers where we have weekly
discussions and also allow for 

1154
01:01:00,600 --> 01:01:02,720
these types of questions all the
time. 

1155
01:01:03,960 --> 01:01:07,640
I am late to the party, but I 
was a 911 dispatcher. 

1156
01:01:07,800 --> 01:01:10,560
It relied on a lot of intuition.
Honestly. 

1157
01:01:10,720 --> 01:01:14,280
Dispatching really requires you 
to trust your instincts and they

1158
01:01:14,280 --> 01:01:17,920
get scarily accurate. 
When I was training, I learned 

1159
01:01:17,920 --> 01:01:20,600
from a lady who won a national 
award for her work. 

1160
01:01:20,720 --> 01:01:23,680
We had a call where the female 
caller said she was in a car 

1161
01:01:23,680 --> 01:01:26,360
accident and hit a tree but was 
now at home. 

1162
01:01:26,600 --> 01:01:29,720
She sounded more afraid and 
upset than most car accident 

1163
01:01:29,720 --> 01:01:32,520
victims so we pressed For more 
information. 

1164
01:01:32,640 --> 01:01:36,320
The caller got more up set so we
started asking yes, no 

1165
01:01:36,320 --> 01:01:38,200
questions. 
Are you hurt? 

1166
01:01:38,400 --> 01:01:40,800
Yes. 
Are you alone number? 

1167
01:01:40,920 --> 01:01:42,880
Is your husband with you? 
Yes. 

1168
01:01:43,080 --> 01:01:44,600
Did he hurt you? 
Yes. 

1169
01:01:44,840 --> 01:01:48,160
Domestic violence calls are 
highly dangerous for officers, 

1170
01:01:48,320 --> 01:01:51,280
so it was really important to 
figure this out and dispatch 

1171
01:01:51,280 --> 01:01:54,520
multiple officers when we 
wouldn't have for just a traffic

1172
01:01:54,520 --> 01:01:57,240
accident. 
We sent two or three officers. 

1173
01:01:57,400 --> 01:02:00,040
It turned out that the caller 
had been assaulted by her 

1174
01:02:00,040 --> 01:02:03,280
husband and he was trying to 
pass it off as injuries from a 

1175
01:02:03,280 --> 01:02:06,360
car accident. 
That job is hard as heck, but 

1176
01:02:06,360 --> 01:02:09,000
very rewarding. 
Another gut feeling helped me 

1177
01:02:09,000 --> 01:02:11,840
take part in the rescue of a 
kidnapped child from an Amber 

1178
01:02:11,840 --> 01:02:14,560
Alert. 
It's one of my proudest moments.

1179
01:02:15,760 --> 01:02:20,360
UK 999 operator here. 
I work in the center which takes

1180
01:02:20,360 --> 01:02:24,360
the 999 call initially. 
The caller then tells us which 

1181
01:02:24,360 --> 01:02:27,800
emergency service they need and 
we connect them to that service 

1182
01:02:28,000 --> 01:02:29,960
for us. 
We have very strict procedures 

1183
01:02:29,960 --> 01:02:32,840
to follow if the caller won't 
speak or it seems to be a butt 

1184
01:02:32,840 --> 01:02:35,040
dial. 
The mantra we follow is if in 

1185
01:02:35,040 --> 01:02:37,600
any doubt, connect and let the 
police deal with it. 

1186
01:02:38,720 --> 01:02:41,720
Back in college there was a guy 
who was constantly scamming 

1187
01:02:41,720 --> 01:02:45,120
people by saying his car broke 
down and he needed money for fix

1188
01:02:45,120 --> 01:02:48,600
a flat but would pay you back 
then disappear knowing a few 

1189
01:02:48,600 --> 01:02:52,040
people who had been scammed. 
He tried it on me one night. 

1190
01:02:52,200 --> 01:02:56,560
I said sure but my cash is in my
car parked down the block let's 

1191
01:02:56,560 --> 01:02:59,600
walk to it. 
I then say Oh my girlfriend is 

1192
01:02:59,600 --> 01:03:04,920
calling me one second I pull my 
phone out and dial 911. 

1193
01:03:05,120 --> 01:03:08,480
The answer and I say oh hey 
honey I'm all right, but if you 

1194
01:03:08,480 --> 01:03:10,800
need me you should really come 
to intersection. 

1195
01:03:10,960 --> 01:03:14,440
The dispatcher kept asking if 
this was an emergency and again 

1196
01:03:14,440 --> 01:03:17,360
I'd say yeah you should really 
come here if you need me. 

1197
01:03:17,520 --> 01:03:21,400
This went on for about 5 minutes
until I eventually said how have

1198
01:03:21,400 --> 01:03:22,840
you not picked up on this by 
now? 

1199
01:03:22,840 --> 01:03:26,600
The 911 dispatcher then hung up 
on me and the dude ran away. 

1200
01:03:26,720 --> 01:03:29,800
Not only was I shocked she 
couldn't get the hint, but that 

1201
01:03:29,800 --> 01:03:34,480
she would hang up on a person. 
About a year ago someone in our 

1202
01:03:34,480 --> 01:03:37,840
company had the wonderful idea 
of creating an internal safety 

1203
01:03:37,840 --> 01:03:41,280
hotline and they had lots of 
expensive handouts printed up 

1204
01:03:41,280 --> 01:03:44,080
with the number on it. 
All kinds of themes around it 

1205
01:03:44,240 --> 01:03:48,920
and the number was drum roll 
please X 9911. 

1206
01:03:49,080 --> 01:03:52,280
I was the poor killjoy who had 
to break the bad news to them. 

1207
01:03:52,520 --> 01:04:02,920
Did try to suggest 
01189998819991197253 as an 

1208
01:04:02,920 --> 01:04:06,720
alternative. 911 dispatcher 
here. 

1209
01:04:06,880 --> 01:04:11,080
As a general protocol, we ask 
callers who do not respond after

1210
01:04:11,080 --> 01:04:13,560
the call is answered to tap 
twice on the phone if they're in

1211
01:04:13,560 --> 01:04:16,560
distress. 
In most cases, whether they do 

1212
01:04:16,560 --> 01:04:19,760
or not, we send an officer their
way just to be safe. 

1213
01:04:19,960 --> 01:04:23,800
Accidental calls happen all the 
time, 810 times a day on an 

1214
01:04:23,800 --> 01:04:26,600
average day. 
Discrete distress calls are not 

1215
01:04:26,600 --> 01:04:31,280
so common, maybe one a week and 
90% of the time it's a domestic 

1216
01:04:31,280 --> 01:04:33,720
violence call where the the 
victim doesn't want his her 

1217
01:04:33,720 --> 01:04:36,080
attacker to know they've called 
911. 

1218
01:04:37,120 --> 01:04:41,000
This will probably get buried 
with a great story about my wife

1219
01:04:41,200 --> 01:04:43,400
then. 
Girlfriend comes home with me 

1220
01:04:43,400 --> 01:04:46,320
from college for first 
Thanksgiving with my family. 

1221
01:04:46,400 --> 01:04:50,400
When we get to my parents house 
my parents make sure she gets to

1222
01:04:50,400 --> 01:04:53,600
a phone to call her folks and 
let them know we're here safe. 

1223
01:04:53,760 --> 01:04:57,760
While at college you had to dial
9 to get an external number, 

1224
01:04:57,880 --> 01:05:00,800
then dial the whole number 
including the one before the 

1225
01:05:00,800 --> 01:05:03,480
area code reflects. 
Probably she does this and 

1226
01:05:03,480 --> 01:05:07,040
realizes after dialing 9/1 she 
didn't need to. 

1227
01:05:07,240 --> 01:05:11,480
Well apparently where my parents
live they can monitor for 

1228
01:05:11,480 --> 01:05:14,960
attempted 911 calls. 
She's still on the phone with 

1229
01:05:14,960 --> 01:05:17,720
her mom when the cop shows up 
and takes a look around the 

1230
01:05:17,720 --> 01:05:21,440
house and sees my brothers, 
myself, and my dad tapping the 

1231
01:05:21,440 --> 01:05:24,240
keg for the weekend. 
We offered him a beer after 

1232
01:05:24,240 --> 01:05:27,000
having a good laugh. 
Obviously he declined. 

1233
01:05:27,160 --> 01:05:29,760
Also offered him some Turkey the
following day. 

1234
01:05:30,000 --> 01:05:33,200
Thanksgiving, but he was 
fortunately off to spend time 

1235
01:05:33,200 --> 01:05:36,200
with his family. 
My wife is still mortified about

1236
01:05:36,200 --> 01:05:39,960
calling the cops on my parents. 
We still laugh about it every 

1237
01:05:39,960 --> 01:05:43,640
Thanksgiving. 
Hey, dangerous in 2004's wife, 

1238
01:05:43,840 --> 01:05:45,600
you going to call the cops this 
year? 

1239
01:05:45,760 --> 01:05:50,280
Good times. 
About 10 years ago or so, a body

1240
01:05:50,280 --> 01:05:53,520
was found behind the dumpster of
a convenience store. 

1241
01:05:53,640 --> 01:05:57,360
It had been there a few weeks. 
They checked 911 calls from the 

1242
01:05:57,400 --> 01:06:00,720
outside pay phone from around 
the estimated time of death. 

1243
01:06:01,080 --> 01:06:04,520
A young man had called, said he 
was getting hassled by some 

1244
01:06:04,520 --> 01:06:06,600
guys. 
Then his voice changes 

1245
01:06:06,600 --> 01:06:10,400
dramatically, sounds almost like
a little boy and he's saying 

1246
01:06:10,400 --> 01:06:15,360
stuff like Oh no Oh my God why 
they never sent any cops and he 

1247
01:06:15,360 --> 01:06:17,360
was getting stabbed while on the
phone. 

1248
01:06:17,480 --> 01:06:20,240
When I heard it played on the 
news it made me crazy. 

1249
01:06:20,400 --> 01:06:22,560
Just remembering it makes me 
sad. 

1250
01:06:23,600 --> 01:06:27,280
One time I was driving home from
a concert down the back roads 

1251
01:06:27,560 --> 01:06:30,640
and saw a car off the road in a 
ditch with airbags deployed. 

1252
01:06:30,800 --> 01:06:34,200
I stopped the car, got out and 
dialed 911. 

1253
01:06:34,360 --> 01:06:37,760
Before I could talk to the 
dispatcher a gun was pointed at 

1254
01:06:37,760 --> 01:06:40,480
me and a guy said you get in 
your freaking car and drive 

1255
01:06:40,480 --> 01:06:42,640
away. 
Do not call for help. 

1256
01:06:42,800 --> 01:06:44,960
I'm drunk and I got this under 
control. 

1257
01:06:45,080 --> 01:06:48,960
So I hung up the phone, got in 
my car, and drove off. 

1258
01:06:49,240 --> 01:06:53,320
Minutes later the 911 operator 
called back and asked if I was 

1259
01:06:53,320 --> 01:06:55,800
OK. 
I explained the situation and 

1260
01:06:55,800 --> 01:06:58,880
told them I was leaving the 
scene out of fear for my life, 

1261
01:06:59,040 --> 01:07:01,720
but would wait in a nearby 
public place if I needed to be 

1262
01:07:01,720 --> 01:07:04,400
questioned. 
I waited about 1/2 hour in a 

1263
01:07:04,400 --> 01:07:06,960
Kroger parking lot for the cops 
to talk to me. 

1264
01:07:07,080 --> 01:07:09,480
They never did. 
I don't know if anything came 

1265
01:07:09,480 --> 01:07:12,320
from it. 
People should know that many 

1266
01:07:12,320 --> 01:07:15,880
communities in the United States
are utilizing a database service

1267
01:07:15,880 --> 01:07:20,280
called Smart 911, which allows 
you to log onto the site and 

1268
01:07:20,280 --> 01:07:23,160
proactively add information 
about your household that will 

1269
01:07:23,160 --> 01:07:25,840
pop up on the dispatcher's 
screen if and when you ever have

1270
01:07:25,840 --> 01:07:29,840
to make a call to 911. 
This might include medical stuff

1271
01:07:30,000 --> 01:07:33,520
like a person has seizures, 
number of family members, 

1272
01:07:33,720 --> 01:07:36,840
security codes for the front 
gate, etcetera. 

1273
01:07:37,000 --> 01:07:40,200
It's especially helpful with 
people with just cell phones or 

1274
01:07:40,200 --> 01:07:43,400
VoIP so it can give a clear 
address attached to your phone 

1275
01:07:43,400 --> 01:07:46,120
number. 
In my community, Snohomish 

1276
01:07:46,120 --> 01:07:49,960
County, Washington, it literally
was launched today and seems 

1277
01:07:49,960 --> 01:07:53,840
like a great service. 
A friend of mine discreetly 

1278
01:07:53,840 --> 01:07:57,360
called 911 when a man with a gun
got into his car at a gas 

1279
01:07:57,360 --> 01:08:00,280
station and made him drive 
somewhere he was going to rob. 

1280
01:08:00,440 --> 01:08:03,400
When the call went through, he 
started talking loudly. 

1281
01:08:03,560 --> 01:08:05,760
Put down the gun and let's talk 
this out. 

1282
01:08:05,920 --> 01:08:08,240
We're on the corner of Main and 
State Street. 

1283
01:08:08,400 --> 01:08:10,560
Isn't there somewhere I can drop
you off? 

1284
01:08:10,720 --> 01:08:13,640
The idiot on the other end 
couldn't figure it out and began

1285
01:08:13,640 --> 01:08:17,279
to loudly say hello. 
You H did you dial on accident? 

1286
01:08:17,439 --> 01:08:19,840
So this line is for emergencies 
only. 

1287
01:08:20,000 --> 01:08:22,399
Needless to say, this agitated 
the man with the gun. 

1288
01:08:23,000 --> 01:08:26,160
How he managed to talk the guy 
into letting him drop him off is

1289
01:08:26,160 --> 01:08:29,560
beyond my understanding. 
He did work at a crisis center 

1290
01:08:29,560 --> 01:08:32,080
so this wasn't the first time 
he's had to deal with 

1291
01:08:32,080 --> 01:08:35,560
descalating a situation, but 
still, he is lucky to be alive 

1292
01:08:35,560 --> 01:08:39,080
after that massive freak up on 
the part of the 911 operator. 

1293
01:08:39,680 --> 01:08:43,439
911 stroke 999 call operators 
of. 

1294
01:08:43,680 --> 01:08:46,439
How do you tell the difference 
between a distress call where 

1295
01:08:46,439 --> 01:08:49,760
someone may be trying to contact
the police without alerting an 

1296
01:08:49,760 --> 01:08:52,840
attacker or just an accidental 
call gone off in someones 

1297
01:08:52,840 --> 01:08:55,120
pocket? 
How often do accidental calls, 

1298
01:08:55,120 --> 01:09:00,760
discrete distress calls happen? 
I'm not a 999 stroke 911 

1299
01:09:00,760 --> 01:09:03,479
dispatcher. 
I arrived at work one morning 

1300
01:09:03,479 --> 01:09:05,720
before anyone else, as is 
normal. 

1301
01:09:05,880 --> 01:09:08,279
The phone starts ringing so I 
answer it. 

1302
01:09:08,479 --> 01:09:12,680
It's a lady who works one the 
999 switchboard and tells me 

1303
01:09:12,680 --> 01:09:15,240
that they'd had a call from this
number and wanted to check 

1304
01:09:15,240 --> 01:09:18,120
everything was OK. 
I explained that has just 

1305
01:09:18,120 --> 01:09:21,160
arrived at work and that there's
no one else here but me. 

1306
01:09:21,279 --> 01:09:26,319
She asked if I was sure because 
a lady had called 999, screamed 

1307
01:09:26,319 --> 01:09:30,319
down the phone and then hung. 
I just about crap my pants. 

1308
01:09:30,479 --> 01:09:33,640
They send a copper around and 
found everything to be normal. 

1309
01:09:33,760 --> 01:09:35,800
We never found out what had gone
on. 

1310
01:09:36,880 --> 01:09:39,840
Long time lurker, first time 
poster. 

1311
01:09:40,000 --> 01:09:44,359
Not a call operator but I had a 
situation happen with me so I 

1312
01:09:44,359 --> 01:09:48,120
had been out of work for a while
and been looking but no luck. 

1313
01:09:48,439 --> 01:09:51,760
I was at an AA meeting one 
Friday night and was outside 

1314
01:09:51,760 --> 01:09:55,360
talking to some friends. 
Guy walks up and asks if any of 

1315
01:09:55,360 --> 01:09:58,560
us are looking for work. 
I pop up and start discussing 

1316
01:09:58,560 --> 01:10:01,360
with him what the job would be. 
Limo driver? 

1317
01:10:01,560 --> 01:10:03,000
Dope. 
I'm up for it. 

1318
01:10:03,160 --> 01:10:05,720
So we arrange a meeting the next
day at 4. 

1319
01:10:05,880 --> 01:10:09,040
Now the next day I start to 
realize I know nothing about 

1320
01:10:09,040 --> 01:10:11,560
this guy other than that he is 
supposedly sober. 

1321
01:10:11,720 --> 01:10:14,120
I did meet him at an AA the 
meeting. 

1322
01:10:14,320 --> 01:10:18,520
So I also have a Galaxy S5 as a 
phone and playing around with it

1323
01:10:18,520 --> 01:10:22,080
one day led me to an emergency 
setting where if you push the 

1324
01:10:22,080 --> 01:10:24,920
lock home button three times it 
will take a picture with the 

1325
01:10:24,920 --> 01:10:27,960
front and back camera and send a
message to your emergency 

1326
01:10:27,960 --> 01:10:30,840
contacts with an approximate GPS
location. 

1327
01:10:31,000 --> 01:10:35,280
I had told my sponsee mom and 
roommate about this and about my

1328
01:10:35,280 --> 01:10:38,040
arrangement for the night and if
they get a message to call the 

1329
01:10:38,040 --> 01:10:40,880
cops. 
Fast forward, I meet up with the

1330
01:10:40,880 --> 01:10:44,840
guy, everything's fine, phones 
in my back pocket and I'm 

1331
01:10:44,840 --> 01:10:47,360
driving this late 90s Cadillac 
stretch. 

1332
01:10:47,560 --> 01:10:51,080
The car was also when out of 
nowhere I feel my phone 

1333
01:10:51,080 --> 01:10:54,360
vibrating off the hook. 
I have the security partition up

1334
01:10:54,360 --> 01:10:58,200
so I pull my phone out about 30 
minutes prior and my buttness 

1335
01:10:58,200 --> 01:11:02,480
have set the emergency setting 
off twice and all my emergency 

1336
01:11:02,480 --> 01:11:04,960
contacts are freaking out in a 
group text. 

1337
01:11:05,120 --> 01:11:08,160
My heart drops. 
I immediately start to respond 

1338
01:11:08,160 --> 01:11:10,960
to the text when I get a call 
from an unknown number. 

1339
01:11:11,080 --> 01:11:14,560
It's the local sheriff. 
My sponsee had called the cops 

1340
01:11:14,560 --> 01:11:17,840
and reported me as kidnapped. 
I had to convince them that 

1341
01:11:17,840 --> 01:11:20,920
everything was cool and that I 
really was safe and not tied up 

1342
01:11:20,920 --> 01:11:23,000
in a basement or deliverance 
style. 

1343
01:11:23,160 --> 01:11:26,400
So that's my story and that's 
why I don't keep the emergency 

1344
01:11:26,400 --> 01:11:30,240
setting on my phone anymore. 
Paramedic here. 

1345
01:11:30,440 --> 01:11:33,280
Depending on what the 
dispatchers hear, they'll also 

1346
01:11:33,280 --> 01:11:35,720
send EMS and fire in addition to
the police. 

1347
01:11:35,920 --> 01:11:39,320
EMS won't bill you for above 
dial, but my fire department 

1348
01:11:39,320 --> 01:11:42,480
will bill the caller $500.00 for
a false alarm. 

1349
01:11:42,640 --> 01:11:46,440
If you don't pay then they add 
it onto your or your landlord's 

1350
01:11:46,640 --> 01:11:49,920
property taxes. 
This is why I don't pre program 

1351
01:11:49,920 --> 01:11:53,440
911 into my phone or have a 
phone with an emergency button. 

1352
01:11:54,480 --> 01:11:57,600
My friend once called the cops 
about a shooting outside her 

1353
01:11:57,600 --> 01:12:00,080
apartment. 
The operator just told her it 

1354
01:12:00,080 --> 01:12:03,080
was probably a firecracker and 
hung up without there being any 

1355
01:12:03,080 --> 01:12:06,440
follow up. 
But for Katrina, the NOPD did 

1356
01:12:06,440 --> 01:12:08,480
the test. 
They went around different 

1357
01:12:08,480 --> 01:12:12,280
neighborhoods and discharge 
blanks, hundreds of them to see 

1358
01:12:12,280 --> 01:12:15,920
how long it took people to call 
911. 

1359
01:12:16,080 --> 01:12:20,600
No one ever called. 
I work for a large bank and 

1360
01:12:20,600 --> 01:12:24,000
manage the process that used to 
send huge numbers of automated 

1361
01:12:24,000 --> 01:12:27,160
fax confirmations. 
Some clients would request that 

1362
01:12:27,160 --> 01:12:30,720
we stop sending the fax with the
usual crap tools at our 

1363
01:12:30,720 --> 01:12:33,360
disposal. 
The easiest way to do that was 

1364
01:12:33,360 --> 01:12:36,760
to just change the number to 
some random non working number. 

1365
01:12:36,960 --> 01:12:44,360
So we used 1,111,111,111. 
What could possibly go wrong? 

1366
01:12:44,560 --> 01:12:47,440
Well you have to dial 9 to get 
an external line. 

1367
01:12:47,640 --> 01:12:52,000
So the automatics system dials 
9111 and wouldn't you know that 

1368
01:12:52,000 --> 01:12:55,440
goes to 911. 
So basically we launched an old 

1369
01:12:55,440 --> 01:12:59,240
school DOS attack on 911. 
The state police were about to 

1370
01:12:59,240 --> 01:13:02,600
shut down the power supply to 
the entire building before IT 

1371
01:13:02,640 --> 01:13:04,560
could finally terminate the 
process. 

1372
01:13:04,680 --> 01:13:07,680
Little did they know the fax 
server was located in another 

1373
01:13:07,680 --> 01:13:10,640
state. 
Surprisingly, I learned that 911

1374
01:13:10,640 --> 01:13:14,240
accepts faxes and had to go to 
the dispatch center to collect 

1375
01:13:14,240 --> 01:13:17,200
those that got through. 
I also learned you don't need to

1376
01:13:17,200 --> 01:13:22,280
dial 9 to get an outside 
sideline 4911 instinct. 

1377
01:13:22,440 --> 01:13:24,920
You just get this feeling 
something isn't right. 

1378
01:13:25,080 --> 01:13:28,520
Have the spatched cops or medics
just cause of a gut feeling. 

1379
01:13:28,680 --> 01:13:31,720
Has worked out a few times where
it helped the person. 

1380
01:13:31,840 --> 01:13:35,720
You may be wrong 9 times out of 
10 but that one time you follow 

1381
01:13:35,720 --> 01:13:39,280
through it can save a life. 
Also looking a call history for 

1382
01:13:39,280 --> 01:13:43,080
address or phone number helps. 
That has always been helpful. 

1383
01:13:44,240 --> 01:13:48,440
Not a 911 operator, but I worked
for an audio video surveillance 

1384
01:13:48,440 --> 01:13:51,360
company for a while where we 
occasionally had to dispatch 

1385
01:13:51,360 --> 01:13:54,280
police and other emergency 
personnel when required. 

1386
01:13:54,480 --> 01:13:58,040
I once received a panic button 
alarm activation from a hotel in

1387
01:13:58,040 --> 01:14:00,720
California. 
Our standard protocol was to 

1388
01:14:00,720 --> 01:14:04,040
pull up the live video feed and 
call the location if a panic 

1389
01:14:04,040 --> 01:14:07,160
button had been triggered. 
I pulled up the feed and called 

1390
01:14:07,160 --> 01:14:10,040
the hotel twice and didn't 
receive an answer and no one 

1391
01:14:10,240 --> 01:14:13,680
including workers appeared to be
in the lobby but this was 

1392
01:14:13,680 --> 01:14:15,760
suspicious. 
There is at least one desk 

1393
01:14:15,760 --> 01:14:19,160
attendant at all times. 
I had a Co worker go ahead and 

1394
01:14:19,160 --> 01:14:21,320
dispatch police for a standard 
walkthrough. 

1395
01:14:21,320 --> 01:14:24,440
While I was reviewing the last 
10 minutes or so of video 

1396
01:14:24,440 --> 01:14:27,040
footage. 
What I saw was one of the most 

1397
01:14:27,040 --> 01:14:29,840
heartbreaking and tragic events 
I've ever witnessed. 

1398
01:14:30,000 --> 01:14:33,840
I saw the woman carrying a young
sleeping child, probably aged 

1399
01:14:33,840 --> 01:14:36,400
two or three, from floor to 
floor of the hotel. 

1400
01:14:36,640 --> 01:14:39,920
At times I would see her walking
up the stairs and at others I'd 

1401
01:14:39,920 --> 01:14:41,920
see her getting out of the 
elevators. 

1402
01:14:42,120 --> 01:14:45,040
This woman was obviously 
distressed and was crying, but I

1403
01:14:45,040 --> 01:14:47,400
couldn't see any reason for her 
to be upset. 

1404
01:14:47,560 --> 01:14:50,720
The hotel itself was a large 
square and there was a section 

1405
01:14:50,720 --> 01:14:53,760
in the middle of each side where
there were large balcony areas 

1406
01:14:53,760 --> 01:14:56,040
for smoking. 
The woman eventually took the 

1407
01:14:56,040 --> 01:14:59,400
elevator up to the 6th floor and
walked out onto the balcony, 

1408
01:14:59,400 --> 01:15:02,440
where she proceeded to throw her
sleeping child down into the 

1409
01:15:02,440 --> 01:15:05,600
courtyard area below. 
She then wrapped one end of an 

1410
01:15:05,600 --> 01:15:08,720
extension cord around her neck 
and the other onto the balcony 

1411
01:15:08,720 --> 01:15:11,600
railing and then flung herself 
as hard as she could over the 

1412
01:15:11,600 --> 01:15:13,840
edge. 
The cord broke and she ended up 

1413
01:15:13,840 --> 01:15:17,960
falling onto a balcony 2 stories
down, dead from a broken neck 

1414
01:15:18,120 --> 01:15:21,240
for a couple that had been now 
told a balcony, saw her fall and

1415
01:15:21,240 --> 01:15:23,520
went inside to tell the desk 
attendant. 

1416
01:15:23,720 --> 01:15:26,800
The couple ran outside to see 
what the woman had thrown over 

1417
01:15:26,800 --> 01:15:29,920
the balcony before herself and 
the desk clerk pressed the panic

1418
01:15:29,920 --> 01:15:31,920
button so we would dispatch 
police. 

1419
01:15:32,080 --> 01:15:36,280
In the time it took about 10 
seconds for us to respond. 

1420
01:15:36,440 --> 01:15:38,840
The couple had found the child 
and picked it up. 

1421
01:15:39,040 --> 01:15:42,000
The attendant saw what they were
holding and fainted behind the 

1422
01:15:42,000 --> 01:15:44,160
desk, making it impossible for 
us to see. 

1423
01:15:44,760 --> 01:15:48,320
I'm so thankful for the 911 
operators and police officers 

1424
01:15:48,320 --> 01:15:51,240
who handle situations like these
on a daily basis. 

1425
01:15:51,440 --> 01:15:54,560
I only worked in security for a 
few months but it made me 

1426
01:15:54,560 --> 01:15:57,200
realize how freaking courageous 
these people are. 

1427
01:15:58,440 --> 01:16:03,040
I'm not a 911 call operator, but
I just want to commend 911 

1428
01:16:03,040 --> 01:16:06,160
operators of being as calm as 
they are when an actual distress

1429
01:16:06,160 --> 01:16:09,720
call comes to them. 
Speaking from experience, my 

1430
01:16:09,720 --> 01:16:12,760
parents got into an argument 
which then escalated to a fight 

1431
01:16:12,760 --> 01:16:16,520
once my dad struck my mom and my
mom started to defend herself 

1432
01:16:16,520 --> 01:16:19,760
and I immediately picked up the 
phone and called 911 out of 

1433
01:16:19,760 --> 01:16:23,160
terror that my father would 
potentially badly hurt or even 

1434
01:16:23,400 --> 01:16:25,960
kill my mom. 
My voice was trembling and I 

1435
01:16:25,960 --> 01:16:28,280
kept stammering 'cause I was so 
afraid. 

1436
01:16:28,440 --> 01:16:32,400
The 911 operator was just trying
to keep me as calm as possible, 

1437
01:16:32,400 --> 01:16:35,280
and for that I'm thankful. 
You guys have definitely a 

1438
01:16:35,280 --> 01:16:38,320
seriously hard job and I want to
thank you for your work. 

1439
01:16:38,520 --> 01:16:42,280
As cliche as it may sound, this 
moment in my life changed me a 

1440
01:16:42,280 --> 01:16:45,880
little bit. 
I accidentally did the emergency

1441
01:16:45,880 --> 01:16:49,120
call when my phone was locked. 
I think I cancelled and they 

1442
01:16:49,120 --> 01:16:51,880
called back. 
I quickly apologized and told 

1443
01:16:51,880 --> 01:16:55,520
them it was a pocket dial. 
They seem relieved, not mad or 

1444
01:16:55,520 --> 01:16:58,240
anything. 
I've done it twice on my phone. 

1445
01:16:58,440 --> 01:17:01,160
They appreciate it much better 
if you follow through with the 

1446
01:17:01,160 --> 01:17:03,600
initial call instead of having 
up. 

1447
01:17:03,800 --> 01:17:06,440
Both times I said it was an 
accident and there was no 

1448
01:17:06,440 --> 01:17:09,880
emergency in that I was in no 
danger and they thanked me and 

1449
01:17:09,880 --> 01:17:13,520
no trouble was had. 
I know I'm way late. 

1450
01:17:13,720 --> 01:17:16,160
The current dispatcher here 
working now. 

1451
01:17:16,160 --> 01:17:22,040
Actually on a typical day around
40% -, 60% of the 911 calls you 

1452
01:17:22,080 --> 01:17:25,840
answer tend to be pocket dials 
and contrary to what you see on 

1453
01:17:25,840 --> 01:17:31,080
TV, very rarely do people try to
discreetly call 911. 

1454
01:17:31,320 --> 01:17:34,640
We are trained to handle 
situations where they do, but in

1455
01:17:34,640 --> 01:17:38,520
the two years experience I have 
so far I haven't had it happen 

1456
01:17:38,520 --> 01:17:41,640
and haven't been told any 
stories by my fellow dispatchers

1457
01:17:41,640 --> 01:17:43,120
of them experience experiencing 
it. 

1458
01:17:43,320 --> 01:17:46,800
To answer your question, if 
people do discreetly call us and

1459
01:17:46,800 --> 01:17:50,360
don't speak directly to us, it 
is generally a bad thing. 

1460
01:17:50,560 --> 01:17:54,320
TV has taught society that 911 
can quickly and accurately 

1461
01:17:54,320 --> 01:17:57,680
triangulate your location if you
call from a cell phone. 

1462
01:17:57,840 --> 01:18:01,040
We can't. 
With a new generation of 911 

1463
01:18:01,040 --> 01:18:05,200
systems we can get roughly a 100
yard radius of where your phone 

1464
01:18:05,200 --> 01:18:07,120
is. 
But if you are in an apartment 

1465
01:18:07,120 --> 01:18:10,080
or crowded urban street, good 
luck finding that. 

1466
01:18:10,240 --> 01:18:13,680
Always give your location and if
that is the only thing you can 

1467
01:18:13,680 --> 01:18:16,040
give, that way we know where to 
go. 

1468
01:18:16,200 --> 01:18:19,160
You learn to recognize pocket 
vials very quickly. 

1469
01:18:19,320 --> 01:18:23,000
They are either just switching 
sounds or a whole lot of buttons

1470
01:18:23,000 --> 01:18:25,720
being pressed. 
Oftentimes we get calls from 

1471
01:18:25,720 --> 01:18:28,160
children playing with 
disconnected but still powered 

1472
01:18:28,160 --> 01:18:32,960
phones. 
All phones can call 911 even if 

1473
01:18:32,960 --> 01:18:35,760
they aren't hooked up to a 
provider, and those are the most

1474
01:18:35,760 --> 01:18:39,400
difficult since they often call 
numerous times and we have no 

1475
01:18:39,400 --> 01:18:41,240
idea where the phone actually 
is. 

1476
01:18:41,440 --> 01:18:44,560
When you only have five people 
working at that time, that 

1477
01:18:44,560 --> 01:18:47,760
constant 911 call can get very 
frustrating. 

1478
01:18:48,920 --> 01:18:52,360
I've commented this before. 
I once received an emergency 

1479
01:18:52,360 --> 01:18:55,040
call from a bulldog. 
The dog had knocked the phone 

1480
01:18:55,040 --> 01:18:57,440
over and dialed 9 every time it 
moved. 

1481
01:18:57,640 --> 01:19:00,560
It was sleeping on the phone and
it sounded like someone who was 

1482
01:19:00,560 --> 01:19:03,160
choking. 
Emergency services were sent 

1483
01:19:03,160 --> 01:19:07,680
out, the dog was fine, was a 
hotel clerk, and was robbed at 

1484
01:19:07,680 --> 01:19:10,400
gunpoint. 
They tied my hands together and 

1485
01:19:10,400 --> 01:19:13,280
my feet together. 
Once they left I was able to 

1486
01:19:13,280 --> 01:19:17,400
call 911. 
I told them what happened and 

1487
01:19:17,400 --> 01:19:19,680
asked them to hurry for I was 
tied up. 

1488
01:19:19,880 --> 01:19:22,720
The dumbass 911 operator laughed
at me. 

1489
01:19:23,800 --> 01:19:26,760
This is a really crap answer but
in all honestly I think it's 

1490
01:19:26,760 --> 01:19:29,000
something that just comes with 
experience. 

1491
01:19:29,200 --> 01:19:32,960
I can usually tell in the 1st 5 
seconds of a call how it's going

1492
01:19:32,960 --> 01:19:36,120
to play out. 
But Uofc get the occasional one 

1493
01:19:36,120 --> 01:19:39,040
in someone's pocket where you 
I'm sure and we will devour to 

1494
01:19:39,040 --> 01:19:41,440
do everything we can to make 
sure all is well with the 

1495
01:19:41,440 --> 01:19:43,800
caller. 
As for how from prank calls 

1496
01:19:43,800 --> 01:19:48,360
happen from adults, very rarely.
Like genuine prank, absolutely 

1497
01:19:48,360 --> 01:19:51,040
nothing happening. 
Maybe only one or two a month 

1498
01:19:51,320 --> 01:19:54,840
tend to get regulars who come in
and last a few days. 

1499
01:19:55,040 --> 01:19:58,920
During school holidays we get 
numerous a day kids just messing

1500
01:19:58,920 --> 01:20:01,200
about. 
Often the operator will confirm 

1501
01:20:01,200 --> 01:20:03,800
it was children on the line 
without they sounded like they 

1502
01:20:03,800 --> 01:20:07,320
weren't genuine. 
I keep reading comments about 

1503
01:20:07,320 --> 01:20:11,000
how people repeatedly but dial 
911. 

1504
01:20:11,200 --> 01:20:13,840
You're tying up the line for 
someone who may need it. 

1505
01:20:14,000 --> 01:20:17,480
The first time it happens. 
You should take steps to ensure 

1506
01:20:17,480 --> 01:20:20,320
it doesn't happen again. 
I don't think it's something to 

1507
01:20:20,320 --> 01:20:24,160
be taken lightly. 
If somebody calls in and hangs 

1508
01:20:24,160 --> 01:20:27,360
up, they are called back. 
A few attempts are made. 

1509
01:20:27,520 --> 01:20:30,880
You cannot assume something is 
distressful by just hearing it. 

1510
01:20:31,080 --> 01:20:34,800
A kid playing and screaming on a
deactivated cell phone, which 

1511
01:20:34,800 --> 01:20:38,320
cannot be called back, may sound
like a female screaming. 

1512
01:20:38,520 --> 01:20:41,280
Who is going to put money on 
making that distinction? 

1513
01:20:41,480 --> 01:20:43,600
People in distress often are 
whispering. 

1514
01:20:43,760 --> 01:20:46,520
You can hear screaming or 
crashing in the background and 

1515
01:20:46,520 --> 01:20:48,920
use your gut. 
Sometimes when you run the 

1516
01:20:48,920 --> 01:20:51,960
number, it has a history of 
domestic disturbances and then 

1517
01:20:51,960 --> 01:20:55,160
the cops it will go. 
If it's a landline, there's an 

1518
01:20:55,160 --> 01:20:59,200
address, which makes it easier. 
Cell phones also have records 

1519
01:20:59,320 --> 01:21:02,320
which can take some time to pull
from the record. 

1520
01:21:02,320 --> 01:21:05,400
You have a name, an address, and
can run any known history of 

1521
01:21:05,400 --> 01:21:11,200
cause or violence or whatever. 
If you call 911 by accident, 

1522
01:21:11,360 --> 01:21:14,240
stay on the phone. 
Don't just hang up and screen 

1523
01:21:14,240 --> 01:21:17,960
the calls because then you're 
wasting police resources, but 

1524
01:21:17,960 --> 01:21:22,000
stay on the line and clearly say
something like yes I called 911 

1525
01:21:22,000 --> 01:21:26,120
by mistake, it was in my pocket.
That way the operator knows that

1526
01:21:26,120 --> 01:21:29,200
nobody who was in danger would 
be so blatant to say that kind 

1527
01:21:29,200 --> 01:21:32,120
of crap. 
Even still they will ask follow 

1528
01:21:32,160 --> 01:21:35,440
up questions like is there any 
reason why you wouldn't be able 

1529
01:21:35,440 --> 01:21:38,920
to talk right now? 
Then again nothing is absolute. 

1530
01:21:39,080 --> 01:21:43,720
Sometimes a female will call and
say oh sorry wrong number and 

1531
01:21:43,720 --> 01:21:46,640
you'll hear a male voice. 
Then you ask who they're with. 

1532
01:21:46,840 --> 01:21:50,520
They say oh nobody, it was an 
accident and then you know 

1533
01:21:50,520 --> 01:21:53,240
something's going on if they are
not admitting there's somebody 

1534
01:21:53,240 --> 01:21:56,560
else there. 
There is no real way of knowing 

1535
01:21:56,560 --> 01:21:59,680
if a call is accidental or being
made discreetly without being 

1536
01:21:59,680 --> 01:22:04,360
able to talk to the caller. 
A silent cut off 999 call can 

1537
01:22:04,360 --> 01:22:07,680
never be filtered and ignored 
based on any technique, which is

1538
01:22:07,680 --> 01:22:09,840
why our unit will always be 
dispatched to it. 

1539
01:22:09,840 --> 01:22:13,320
If a location is known, the 
background noise will be a big 

1540
01:22:13,320 --> 01:22:16,800
giveaway in most cases. 
If it quite clearly is a pocket 

1541
01:22:16,800 --> 01:22:20,160
dial, you may be able to exhaust
non-emergency responses in the 

1542
01:22:20,160 --> 01:22:23,880
first instance, but a mobile 
phone has an unknown location. 

1543
01:22:23,880 --> 01:22:26,720
Without someone to speak to, 
there is only so much you can 

1544
01:22:26,720 --> 01:22:28,880
do. 
Ordinarily, you will have a unit

1545
01:22:28,880 --> 01:22:31,640
attend home address if that 
information is available to you 

1546
01:22:31,640 --> 01:22:33,880
by way of a link from the number
whom dialed. 

1547
01:22:34,080 --> 01:22:37,960
However, for the reasons just 
stated, A discreet genuine 

1548
01:22:37,960 --> 01:22:42,240
emergency 999 call without being
able to communicate with the 

1549
01:22:42,240 --> 01:22:45,680
caller presents a difficulty. 
You can dispatch a unit of a 

1550
01:22:45,680 --> 01:22:49,000
home address if known. 
Otherwise you are completely 

1551
01:22:49,000 --> 01:22:52,440
dependent on cues based on what 
the caller is saying, what those

1552
01:22:52,440 --> 01:22:55,640
in the background are saying, or
if other noises can be heard 

1553
01:22:55,800 --> 01:22:59,480
inside outside busy area in a 
vehicle. 

1554
01:22:59,640 --> 01:23:02,520
Indicator clickers are noisy as 
heck on a phone call. 

1555
01:23:02,680 --> 01:23:05,240
If you can speak to a caller, 
they may still be being 

1556
01:23:05,240 --> 01:23:07,640
discreet. 
I want a taxi please. 

1557
01:23:07,640 --> 01:23:10,800
Could quite easily be seen as a 
hoax accidental call. 

1558
01:23:10,960 --> 01:23:14,040
But the caller really does want 
the police, which is why you 

1559
01:23:14,040 --> 01:23:16,560
should vet such a call with 
closed questions. 

1560
01:23:16,800 --> 01:23:18,760
Do you know you have have called
the police? 

1561
01:23:18,960 --> 01:23:21,880
Do you require the police? 
Is it an emergency? 

1562
01:23:22,040 --> 01:23:24,160
Are you injured? 
Are you at risk of harm? 

1563
01:23:24,360 --> 01:23:27,520
Are you at your home address? 
Tell them their own home address

1564
01:23:27,520 --> 01:23:30,320
if you know it all. 
Yes, no questions. 

1565
01:23:30,440 --> 01:23:35,680
One thing I will say to you, all
accidental 999 dials happen. 

1566
01:23:35,840 --> 01:23:38,000
Never ever ever ever just hang 
up. 

1567
01:23:38,200 --> 01:23:42,120
Ever explain it was an accident.
Be prepared to get asked some 

1568
01:23:42,120 --> 01:23:44,720
question to validate the 
authenticity of what you are 

1569
01:23:44,720 --> 01:23:47,640
saying, primarily to ensure you 
are not under duress. 

1570
01:23:47,760 --> 01:23:52,800
See closed questions prior. 
A cut off 999 call is an 

1571
01:23:52,800 --> 01:23:56,720
absolute nightmare, especially 
from a mobile phone, especially 

1572
01:23:56,720 --> 01:23:59,080
one with no linked address 
person data. 

1573
01:23:59,240 --> 01:24:03,080
The inconvenience of 10 seconds 
to verify an accidental call is 

1574
01:24:03,080 --> 01:24:05,280
a whole load better than 
thinking someone is being 

1575
01:24:05,280 --> 01:24:08,360
attacked, killed, raped, and 
tried to summon assistants but 

1576
01:24:08,360 --> 01:24:10,600
could not. 
How often do they happen? 

1577
01:24:10,800 --> 01:24:14,680
Silent cut off 999 S happen 
frequently. 

1578
01:24:14,840 --> 01:24:17,560
Generally, they turn out to just
be accidental. 

1579
01:24:17,760 --> 01:24:22,800
Most 999 calls do not warrant a 
999 call. 

1580
01:24:23,040 --> 01:24:27,400
A small percent of the total of 
taken 999 S are genuine. 

1581
01:24:28,680 --> 01:24:33,080
I used to have a cell number 
that was X91-1 XXX. 

1582
01:24:33,240 --> 01:24:36,240
My friend tried to call me one 
day and he missed the first 

1583
01:24:36,240 --> 01:24:38,120
number on his phone and didn't 
know it. 

1584
01:24:38,400 --> 01:24:41,440
The unfortunate part is that the
guy that answered his mistaken 

1585
01:24:41,440 --> 01:24:45,480
911 call sounded just like me. 
My friend thinks it's me 

1586
01:24:45,480 --> 01:24:48,840
screwing with him and so he 
starts playing along saying that

1587
01:24:48,840 --> 01:24:51,880
a bunch of men are trying to get
into his house to rape him and a

1588
01:24:51,880 --> 01:24:55,160
bunch of other messed up crap. 
Of course the guy on the phone 

1589
01:24:55,160 --> 01:24:58,360
thinks this is strange so he's 
trying to get more info, but my 

1590
01:24:58,360 --> 01:25:00,600
friend my friend thinks it's 
still me messing with him and 

1591
01:25:00,600 --> 01:25:04,560
starts in on the guy again. 
He told me later when he got out

1592
01:25:04,560 --> 01:25:08,240
of jail that he realized his 
mistake about 5 seconds before 

1593
01:25:08,240 --> 01:25:10,920
the cops kicked in his front 
door and hauled him off. 

1594
01:25:11,160 --> 01:25:14,320
He also said the worst part of 
the whole thing wasn't the fines

1595
01:25:14,320 --> 01:25:17,960
or the jail time, but standing 
in a courtroom full of people in

1596
01:25:17,960 --> 01:25:20,720
front of the judge having the 
phone call plate and trying to 

1597
01:25:20,720 --> 01:25:23,840
explain his jokes. 
This man is a doctor now. 

1598
01:25:24,000 --> 01:25:26,680
We both still have 6 senses of 
humor though. 

1599
01:25:27,840 --> 01:25:30,600
When I was a kid, there was a 
cat up in a tree. 

1600
01:25:30,720 --> 01:25:34,760
Yes, like in the movies. 
I decided to be the responsible 

1601
01:25:34,760 --> 01:25:39,960
one and call 911. 
As the 911 dispatcher started to

1602
01:25:39,960 --> 01:25:43,560
talk, my dad yelled at me to 
hang up the phone and not bother

1603
01:25:43,560 --> 01:25:45,680
the people who were there for 
emergencies. 

1604
01:25:45,880 --> 01:25:48,560
A few seconds later, the 
dispatcher called our phone 

1605
01:25:48,560 --> 01:25:51,760
again and my dad answered this 
time, but the dispatcher 

1606
01:25:51,760 --> 01:25:54,320
wouldn't have it. 
She yelled at my dad that they 

1607
01:25:54,320 --> 01:25:57,400
didn't want to speak to him 
after he told them it was a 

1608
01:25:57,400 --> 01:26:00,240
misunder understanding but that 
they wanted to speak to the 

1609
01:26:00,240 --> 01:26:02,920
little girl. 
So I got on the phone and told 

1610
01:26:02,920 --> 01:26:04,920
them that there was the cat up 
in the tree. 

1611
01:26:05,080 --> 01:26:08,800
The 911 dispatcher was nice and 
told me that help was on the 

1612
01:26:08,800 --> 01:26:11,560
way. 
I guess it was a slow day since 

1613
01:26:11,560 --> 01:26:16,200
2 fire trucks, one ambulance and
a police car came to our house 

1614
01:26:16,400 --> 01:26:18,720
for a cat. 
The firemen came out in their 

1615
01:26:18,720 --> 01:26:21,880
huge uniforms all ready for the 
unexpected. 

1616
01:26:22,080 --> 01:26:25,480
They got on the ladder and tried
to grab the cat, but the cat 

1617
01:26:25,480 --> 01:26:28,960
just jumped and landed safely on
the ground anyway. 

1618
01:26:29,080 --> 01:26:32,160
My parents were yelled at by the
police again, saying that they 

1619
01:26:32,160 --> 01:26:35,320
should teach me when it's 
necessary to use 911. 

1620
01:26:35,480 --> 01:26:38,600
I was given a pat on the back 
and congratulated for being an 

1621
01:26:38,600 --> 01:26:41,640
outstanding citizen. 
After all that was said and 

1622
01:26:41,640 --> 01:26:43,920
done, the cat was back on the 
tree again. 

1623
01:26:43,920 --> 01:26:49,640
An hour later, my dad warned me 
not to call 911 back for the 

1624
01:26:49,640 --> 01:26:52,960
cat. 
My mom and grandma used to have 

1625
01:26:52,960 --> 01:26:56,480
me practice calling 911 on my 
plastic toy phone. 

1626
01:26:56,640 --> 01:26:59,760
They would wait in one room to 
come rescue me and I would go in

1627
01:26:59,760 --> 01:27:03,080
the other room to call. 
The first time though, I burst 

1628
01:27:03,080 --> 01:27:06,360
into panic tears. 
My mom ran into comfort me, 

1629
01:27:06,560 --> 01:27:09,240
thinking I was scared of the 
pretend emergency. 

1630
01:27:09,400 --> 01:27:12,600
I managed to sob out. 
I can't find the other one. 

1631
01:27:13,680 --> 01:27:17,960
I once was making out with my 
girlfriend at the time and my 

1632
01:27:17,960 --> 01:27:20,320
phone went off. 
We were going at it hot and 

1633
01:27:20,320 --> 01:27:23,560
heavy, but I took a moment to 
check my phone caller. 

1634
01:27:23,560 --> 01:27:27,160
It wasn't something I recognized
so I answered this number. 

1635
01:27:27,160 --> 01:27:30,600
Contacted emergency services. 
Is there an emergency? 

1636
01:27:30,600 --> 01:27:32,200
I stammered. 
I apologize. 

1637
01:27:32,240 --> 01:27:35,720
I must have been dialed 911 
while making out with my 

1638
01:27:35,720 --> 01:27:37,880
girlfriend. 
I'm very sorry. 

1639
01:27:38,000 --> 01:27:41,240
The dispatcher didn't seem angry
and we didn't have officers show

1640
01:27:41,240 --> 01:27:44,880
up or check on us so I'm not 
sure what I said that saved us 

1641
01:27:44,880 --> 01:27:47,600
from that headache. 
After I hung up I explained the 

1642
01:27:47,600 --> 01:27:50,800
situation to my GF and we 
continued our session. 

1643
01:27:50,960 --> 01:27:57,280
TLDR almost but dialed an 
emergency freeway in 1994. 

1644
01:27:57,280 --> 01:28:01,320
We were watching the OJ Simpson 
slow speed Bronco chase live on 

1645
01:28:01,320 --> 01:28:04,200
TV. 
Unknown to us, our toddler was 

1646
01:28:04,200 --> 01:28:07,880
playing with the phone and he 
hit the 911 speed dial. 

1647
01:28:08,040 --> 01:28:11,760
The dispatcher heard an open 
line and sent a patrol car. 2 

1648
01:28:11,760 --> 01:28:15,040
cops rang our door and asked if 
we were OK. 

1649
01:28:15,240 --> 01:28:18,200
We let them look around. 
I found the phone and hung it 

1650
01:28:18,200 --> 01:28:20,280
up. 
Then the cops joined us as we 

1651
01:28:20,280 --> 01:28:23,600
watched OJ on the TV until he 
reached his house. 

1652
01:28:24,640 --> 01:28:29,120
When I was 4I purposefully 
dialed 911 because my granddad 

1653
01:28:29,120 --> 01:28:32,160
was a police officer and I 
thought that was how you called 

1654
01:28:32,160 --> 01:28:37,120
them. 911 operators overdid. 
What's the most blood chilling 

1655
01:28:37,120 --> 01:28:40,760
emergency call you've heard? 
Mother calling stating her baby 

1656
01:28:40,760 --> 01:28:43,640
is choking on a coin. 
Can hear the commotion in the 

1657
01:28:43,640 --> 01:28:47,000
back and couldn't do anything. 
The kid was choking and dying. 

1658
01:28:47,200 --> 01:28:49,080
Don't know what else happened 
after. 

1659
01:28:49,400 --> 01:28:53,040
Oh God, I swallowed a nickel 
when I was like 4 and my dad 

1660
01:28:53,040 --> 01:28:56,520
just grabbed me by the ankle and
proceeded to beat me on my back 

1661
01:28:56,520 --> 01:29:00,080
repeatedly until it fell out. 
No idea how that managed to 

1662
01:29:00,080 --> 01:29:04,000
work. 
My sister is a 911 operator. 

1663
01:29:04,120 --> 01:29:07,000
She would call my parents 
whenever she was upset after a 

1664
01:29:07,000 --> 01:29:09,960
cold day at work. 
One of the worst ones she told 

1665
01:29:09,960 --> 01:29:13,040
us about was an 8 year old boy 
calling from his bedroom because

1666
01:29:13,040 --> 01:29:15,960
the kitchen and hallway were on 
fire outside his room. 

1667
01:29:16,120 --> 01:29:19,760
She notified fire department, 
but knowing the location was 

1668
01:29:19,760 --> 01:29:22,680
rural and it would take them 10 
plus minutes to get there, she 

1669
01:29:22,680 --> 01:29:25,240
began to try and give 
instructions on what he needed 

1670
01:29:25,240 --> 01:29:28,200
to do to get out. 
Starting with finding an object 

1671
01:29:28,200 --> 01:29:30,360
to break the window so he could 
climb out. 

1672
01:29:30,520 --> 01:29:34,320
But between having to calm him 
down, get the information, keep 

1673
01:29:34,320 --> 01:29:37,800
him calm, and get him to listen 
to her instructions, he ended up

1674
01:29:37,800 --> 01:29:40,920
burning to death on the phone 
with her a couple minutes before

1675
01:29:40,920 --> 01:29:43,480
help showed up. 
From that day on I realized how 

1676
01:29:43,480 --> 01:29:46,560
difficult and strenuous this job
actually isn't, that I would 

1677
01:29:46,560 --> 01:29:49,640
never be able to do it. 
There's a lot of things in this 

1678
01:29:49,640 --> 01:29:53,400
thread that I find horrifying, 
but somehow this gets to me more

1679
01:29:53,400 --> 01:29:56,960
than anything else. 
Carjacking where woman was 

1680
01:29:56,960 --> 01:29:59,560
dragged out of the car but her 
three kids weren't. 

1681
01:29:59,760 --> 01:30:03,960
Got car and kids back 45 minutes
later after Chase X town but 

1682
01:30:03,960 --> 01:30:07,320
little girl had been assaulted. 
Suspect told her he'd kill her 

1683
01:30:07,320 --> 01:30:11,400
little brothers if she screamed.
That breaks my fucking heart. 

1684
01:30:12,600 --> 01:30:14,720
I had a phone call from a 
distressed father. 

1685
01:30:14,840 --> 01:30:18,120
His son had gone missing and had
left a note saying he loved his 

1686
01:30:18,120 --> 01:30:20,440
family but couldn't go on living
anymore. 

1687
01:30:20,600 --> 01:30:24,000
The call prior to this one was 
from the railway manager telling

1688
01:30:24,000 --> 01:30:26,600
me that a train driver had just 
hit a human. 

1689
01:30:26,760 --> 01:30:29,760
I had already dispatched A 
patrilka to the area and I had 

1690
01:30:29,760 --> 01:30:32,160
already heard the report and it 
was horrible. 

1691
01:30:32,280 --> 01:30:35,320
My colleague in the patrilka was
on the verge of breakdown 

1692
01:30:35,480 --> 01:30:38,200
describing the scene. 
Border pets lay strewn 

1693
01:30:38,200 --> 01:30:39,880
everywhere and then it was 
found. 

1694
01:30:40,040 --> 01:30:44,200
Now knowing this, I put 2 and 
two together and knew that I was

1695
01:30:44,200 --> 01:30:47,120
talking to her father who had 
all hopes of finding his son 

1696
01:30:47,120 --> 01:30:49,760
alive again. 
The son had done similar things 

1697
01:30:49,760 --> 01:30:52,040
before. 
The father told me that his 

1698
01:30:52,040 --> 01:30:55,320
wife, the dead man's mother, was
out looking for the son. 

1699
01:30:55,480 --> 01:30:58,440
I had a radio running in the 
background so that I could pick 

1700
01:30:58,440 --> 01:31:01,440
up info from the Sioux citizen 
and as I was telling the father 

1701
01:31:01,440 --> 01:31:04,360
that the police would help in 
the search for the lost son, I 

1702
01:31:04,360 --> 01:31:07,240
heard the most bonacillin scream
that I ever heard. 

1703
01:31:07,400 --> 01:31:09,960
The mother had arrived at the 
tracks and I could hear the 

1704
01:31:09,960 --> 01:31:11,760
horrified wailing at what she 
saw. 

1705
01:31:12,160 --> 01:31:15,680
It was horrible and I had such a
hard time holding back tears and

1706
01:31:15,680 --> 01:31:17,600
keeping my tone straight and 
civil. 

1707
01:31:17,760 --> 01:31:20,120
The father thanks me for the 
help and I could hang up. 

1708
01:31:20,120 --> 01:31:23,520
The call was not allowed to give
the father the news and frankly 

1709
01:31:23,520 --> 01:31:26,200
it is just not something to 
deliver in a phone call. 

1710
01:31:26,360 --> 01:31:29,640
Their son was dead and gone. 
The father had to be kept in the

1711
01:31:29,640 --> 01:31:32,720
dark until my patrol could give 
him the news and the mother was 

1712
01:31:32,720 --> 01:31:36,240
utterly heartbroken, Her 
desperate wailing on that radio.

1713
01:31:36,360 --> 01:31:41,040
It knots my stomach to this day.
My mom has heard everything. 

1714
01:31:41,200 --> 01:31:45,280
She's taken calls about children
being abused, rapes and murders.

1715
01:31:45,440 --> 01:31:47,640
Nothing gets to her quite like 
suicide. 

1716
01:31:47,840 --> 01:31:51,160
She's still shaken about one man
in particular, four years after 

1717
01:31:51,160 --> 01:31:54,240
taking his call. 
A man called into the most calm,

1718
01:31:54,400 --> 01:31:57,320
stoic voice. 
Said I'm going to kill myself. 

1719
01:31:57,560 --> 01:32:00,800
Mom started her normal approach 
to this and tried to ask him not

1720
01:32:00,800 --> 01:32:02,880
to do it, ask him what was 
wrong. 

1721
01:32:03,080 --> 01:32:05,840
He interrupted her immediately 
and said without emotion, 

1722
01:32:05,840 --> 01:32:09,200
there's nothing you can do. 
I made my decision a week ago. 

1723
01:32:09,520 --> 01:32:13,920
I'm going to kill myself today. 
Gave his location, said my wife 

1724
01:32:13,920 --> 01:32:16,480
will be home in an hour. 
I'll be in my bedroom. 

1725
01:32:16,640 --> 01:32:19,720
He hung up the phone. 
Mom repeatedly called his number

1726
01:32:19,720 --> 01:32:21,640
back, but there was never any 
answer. 

1727
01:32:21,760 --> 01:32:24,960
With each call, she wondered if 
he did it yet, if he could hear 

1728
01:32:24,960 --> 01:32:26,800
his phone ring as he was doing 
it. 

1729
01:32:27,000 --> 01:32:29,760
He died that day. 
When the police arrived, he was 

1730
01:32:29,760 --> 01:32:32,760
long gone. 
His wife arrived right on time, 

1731
01:32:32,920 --> 01:32:35,480
and the police had to explain to
her what happened. 

1732
01:32:35,640 --> 01:32:39,080
It was all perfectly planned. 
It's as if my mom was speaking 

1733
01:32:39,080 --> 01:32:40,800
to someone, one who was already 
dead. 

1734
01:32:40,960 --> 01:32:43,840
He was so far gone when he 
called her there was nothing she

1735
01:32:43,840 --> 01:32:46,320
could do. 
It took her a long time to come 

1736
01:32:46,320 --> 01:32:49,800
to terms with that. 
Been dispatching for eight 

1737
01:32:49,800 --> 01:32:52,600
years. 
I work in a very rough area. 

1738
01:32:52,800 --> 01:32:57,800
Taken a lot of messed up calls, 
shootings, suicides and whatnot.

1739
01:32:57,920 --> 01:33:01,400
Nothing is worse than SIDS 
having to calm down a parent 

1740
01:33:01,400 --> 01:33:04,360
that just found their baby 
unexpectedly deceased. 

1741
01:33:04,560 --> 01:33:07,440
Get them to tell you their 
address and give them CPR 

1742
01:33:07,440 --> 01:33:10,040
instructions that you both know 
won't help is probably the 

1743
01:33:10,040 --> 01:33:13,760
hardiest thing to handle. 
Having two kids of my own, it's 

1744
01:33:13,760 --> 01:33:16,640
moments like this. 
I pull out my phone, look at 

1745
01:33:16,640 --> 01:33:19,560
their photos and text home to 
make sure they're OK. 

1746
01:33:20,800 --> 01:33:22,880
The one that stuck with me was a
911. 

1747
01:33:22,880 --> 01:33:26,720
Hang up starts out as an 
abandoned call, As in a call 

1748
01:33:26,720 --> 01:33:29,000
where the caller hung up before 
we could answer. 

1749
01:33:29,160 --> 01:33:32,600
Call back and when I get an 
answer they calmly explain that 

1750
01:33:32,600 --> 01:33:35,800
their cousin had called and that
there was no emergency. 

1751
01:33:35,960 --> 01:33:39,800
Right before she hangs up I hear
cry of help in the background. 

1752
01:33:40,000 --> 01:33:43,760
To be absolutely certain, I have
the operator next to me listen 

1753
01:33:43,760 --> 01:33:46,560
to the recording and confirm 
that there was a cry for help in

1754
01:33:46,560 --> 01:33:49,600
the background. 
Unfortunately, this was a call 

1755
01:33:49,600 --> 01:33:53,480
that came from a cell phone, so 
automatic location information 

1756
01:33:53,480 --> 01:33:56,840
is not a given and despite an 
attempt to call back and get 

1757
01:33:56,840 --> 01:34:00,240
wireless phase two information, 
it is unsuccessful. 

1758
01:34:00,400 --> 01:34:04,240
So I call the phone companies 
corporate security team which is

1759
01:34:04,240 --> 01:34:06,960
responsible for assisting us in 
such cases. 

1760
01:34:07,120 --> 01:34:10,000
It's unfortunate that it takes 
something like half an hour to 

1761
01:34:10,000 --> 01:34:13,200
get through the necessary 
authentication steps that they 

1762
01:34:13,200 --> 01:34:16,160
are able to give us an address 
for the subscriber and the last 

1763
01:34:16,160 --> 01:34:20,560
available GPS location. 
In this case, the two locations 

1764
01:34:20,560 --> 01:34:23,840
were close together. 
The GPS coordinates came back 

1765
01:34:23,840 --> 01:34:27,280
near a Creek behind the school, 
the addresser house about 1/2 

1766
01:34:27,280 --> 01:34:30,360
mile away. 
A typical response for a 911 

1767
01:34:30,360 --> 01:34:33,760
hang up is one officer who will 
casually drive through the area 

1768
01:34:33,760 --> 01:34:37,160
with the windows down. 
If anyone needs help, they can 

1769
01:34:37,160 --> 01:34:39,520
approach them more. 
The officer will hear any signs 

1770
01:34:39,520 --> 01:34:42,680
of an emergency. 
This one got through a road 

1771
01:34:42,680 --> 01:34:45,760
patrol unit, the student 
resource officer for the school,

1772
01:34:45,760 --> 01:34:49,600
the GPS coordinates came back 
near and the watch commander. 

1773
01:34:49,760 --> 01:34:52,440
They were out in the area for 
about an hour looking. 

1774
01:34:52,600 --> 01:34:55,600
Tried knocking on the 
subscribers address door and 

1775
01:34:55,600 --> 01:34:58,640
went out on foot down to the 
Creek but found nothing. 

1776
01:34:58,840 --> 01:35:00,680
Maybe it was never really 
anything. 

1777
01:35:00,800 --> 01:35:03,960
Maybe the person who answered 
the phone was telling the truth,

1778
01:35:04,160 --> 01:35:07,640
I'll never know. 
I'm sorry, that sounds awful to 

1779
01:35:07,640 --> 01:35:11,480
live wonder about. 
I was a dispatcher for about 

1780
01:35:11,480 --> 01:35:14,800
four years in a rural county. 
The worst call I got was a 

1781
01:35:14,800 --> 01:35:18,080
hunting accident. 
A guy took his six year old son 

1782
01:35:18,080 --> 01:35:21,080
out hunting with him and gave 
the kid a loaded rifle to carry 

1783
01:35:21,080 --> 01:35:23,520
with him. 
The kid, while trying to get 

1784
01:35:23,520 --> 01:35:26,760
through tamarack bushes, grabbed
the weapon by the barrel and 

1785
01:35:26,760 --> 01:35:29,440
dragged it behind him. 
The weapon got caught on a 

1786
01:35:29,440 --> 01:35:31,680
branch and discharged into the 
kids head. 

1787
01:35:31,840 --> 01:35:35,720
The father called 911, got me 
and didn't know where he was at 

1788
01:35:35,880 --> 01:35:39,120
as he wasn't familiar with the 
area and it wasn't his land. 

1789
01:35:39,320 --> 01:35:42,320
All he could tell was that they 
had passed a lake or pond on a 

1790
01:35:42,320 --> 01:35:44,760
dirt Rd. 
There are several dirt roads 

1791
01:35:44,760 --> 01:35:48,600
with ponds and I was able to 
narrow it down to six roads with

1792
01:35:48,600 --> 01:35:50,840
the location data from the cell 
towers. 

1793
01:35:51,000 --> 01:35:54,760
This was the early 2000s and 
triangulation in rural areas 

1794
01:35:54,760 --> 01:35:57,120
sucked. 
Not sure how much better it is 

1795
01:35:57,120 --> 01:36:00,960
now and his information. 
I dispatched every deputy I had 

1796
01:36:00,960 --> 01:36:05,200
on duty, all two of them, the 
one city cop I had on duty, and 

1797
01:36:05,200 --> 01:36:08,920
both our ambulances and fire 
trucks to the areas State 

1798
01:36:08,920 --> 01:36:11,160
Patrol, also a city tested with 
the search. 

1799
01:36:11,360 --> 01:36:14,880
It took us over 20 minutes to 
find them and the whole time the

1800
01:36:14,880 --> 01:36:17,800
father wept uncontrollably, 
screaming please don't be dead 

1801
01:36:17,800 --> 01:36:20,760
over and over again through the 
instructions I gave him from the

1802
01:36:20,760 --> 01:36:24,600
flip chart to check his vitals, 
try to stop the bleeding, et 

1803
01:36:24,600 --> 01:36:27,280
cetera. 
My instructions only lasted 

1804
01:36:27,280 --> 01:36:30,680
about 5 minutes and I had given 
him all the info I was trained 

1805
01:36:30,680 --> 01:36:33,080
to give. 
The remaining 15 felt like an 

1806
01:36:33,080 --> 01:36:36,000
eternity and from what the 
father told me and what I was 

1807
01:36:36,000 --> 01:36:39,560
told by the deputies after, he 
was pretty much dead immediately

1808
01:36:39,560 --> 01:36:42,840
after the accident, the EMT 
still went through with their 

1809
01:36:42,840 --> 01:36:45,800
routines and loaded the kid in 
the ambulance because none of 

1810
01:36:45,800 --> 01:36:47,880
them felt comfortable doing 
otherwise. 

1811
01:36:47,880 --> 01:36:50,840
I'm the situation. 
This was my first shift back 

1812
01:36:50,840 --> 01:36:54,400
after the birth of my son so I 
think that's why it sticks with 

1813
01:36:54,400 --> 01:36:57,600
me. 
Two off the top of my head. 

1814
01:36:57,760 --> 01:37:01,240
Car crash where the caller says 
hey this guy is bleeding from 

1815
01:37:01,240 --> 01:37:03,480
his head, you guys need to hurry
up. 

1816
01:37:03,680 --> 01:37:06,560
Can you put pressure on it to 
stop the bleeding now? 

1817
01:37:06,760 --> 01:37:10,840
I don't want to get involved. 
The guy died trying to talk to 

1818
01:37:10,840 --> 01:37:14,360
an 18 year old son calling 
because his dad was just shot in

1819
01:37:14,360 --> 01:37:16,640
the head randomly by their drunk
roommate. 

1820
01:37:16,840 --> 01:37:19,720
Mum comes downstairs to see what
the commotion is. 

1821
01:37:19,920 --> 01:37:22,960
Total chaos. 
First guy in your story is a 

1822
01:37:22,960 --> 01:37:26,160
Dong. 
It didn't happen to me but a Co 

1823
01:37:26,160 --> 01:37:28,280
worker. 
I used to work for a company 

1824
01:37:28,280 --> 01:37:31,000
like life alert. 
The person who rang in was 

1825
01:37:31,000 --> 01:37:33,200
quadriplegic and there was a 
house fire. 

1826
01:37:33,360 --> 01:37:35,680
The fire truck didn't make it in
time. 

1827
01:37:35,840 --> 01:37:38,960
They said the screams messed him
up so much that he couldn't take

1828
01:37:38,960 --> 01:37:43,040
another call and move to iti 
still get chills thinking about 

1829
01:37:43,040 --> 01:37:45,280
it. 
That is just horrifying. 

1830
01:37:46,360 --> 01:37:49,760
Suicides are the worst and way 
more common than people might 

1831
01:37:49,760 --> 01:37:51,960
think. 
A few days before Christmas 

1832
01:37:51,960 --> 01:37:56,080
2017, we got a call from a 
father who woke up and found his

1833
01:37:56,080 --> 01:37:58,640
15 year old daughter hanging in 
the basement. 

1834
01:37:58,880 --> 01:38:02,320
To make matters worse, officers 
revived her, but the loss of 

1835
01:38:02,320 --> 01:38:05,880
oxygen left her brain dead. 
Her parents ultimately had to 

1836
01:38:05,880 --> 01:38:08,000
decide to take her off life 
support. 

1837
01:38:08,160 --> 01:38:11,760
Like losing your child twice. 
A good friend of mine did 

1838
01:38:11,760 --> 01:38:15,000
something similar. 
Hung himself from a tree, told 

1839
01:38:15,000 --> 01:38:18,120
his childhood friend where to 
find him right before and ended 

1840
01:38:18,120 --> 01:38:21,240
up brain dead. 
Whenever I feel it all suicidal 

1841
01:38:21,360 --> 01:38:24,640
I just think about how selfish 
it would be to put my family 

1842
01:38:24,640 --> 01:38:28,400
through all that. 
I was a caller in this case but 

1843
01:38:28,400 --> 01:38:32,920
when I was 12 I woke up to my 
dad, single parent, making 

1844
01:38:32,920 --> 01:38:35,880
strange sounds. 
I walked into his room to find 

1845
01:38:35,880 --> 01:38:39,520
him sat at his computer, eyes 
open, blood trickling down his 

1846
01:38:39,520 --> 01:38:42,920
chin, non responsive. 
One of the most horrifying 

1847
01:38:42,920 --> 01:38:48,000
experiences of my life. 
Immediately called 999 and 

1848
01:38:48,000 --> 01:38:51,640
British operator was a champ and
did the great job of keeping me 

1849
01:38:51,640 --> 01:38:55,480
calm until ambulance arrived. 
Paramedics managed to wake him 

1850
01:38:55,640 --> 01:38:58,920
and took him to hospital. 
Turns out he'd had a seizure. 

1851
01:38:59,080 --> 01:39:01,080
The blood was from where he bit 
his tongue. 

1852
01:39:01,320 --> 01:39:04,360
He continued to have seizures 
for a few years after that. 

1853
01:39:04,560 --> 01:39:08,040
Caused a lot of permanent mental
issues such as memory loss. 

1854
01:39:08,240 --> 01:39:11,720
Turns out quitting alcohol cold 
Turkey after being a moderately 

1855
01:39:11,720 --> 01:39:14,040
heavy alcoholic for years will 
Frick you up. 

1856
01:39:14,240 --> 01:39:17,800
Alcohol withdrawal is a bee for 
anyone wondering. 

1857
01:39:17,920 --> 01:39:21,280
Alcohol is one of few things an 
addict should never under any 

1858
01:39:21,280 --> 01:39:25,400
circumstance quit cold Turkey. 
Always seek medical assistance 

1859
01:39:25,400 --> 01:39:29,000
to do so. 
Almost 8 years I have heard a 

1860
01:39:29,000 --> 01:39:31,040
lot. 
Kid hiding under the bed while 

1861
01:39:31,040 --> 01:39:34,360
daddy punches mommy. 
I saved a man from suicide and 

1862
01:39:34,360 --> 01:39:36,680
possibly from killing others in 
the process. 

1863
01:39:36,800 --> 01:39:39,320
Lots of others. 
Had a van hit a guy on a 

1864
01:39:39,320 --> 01:39:41,320
motorcycle. 
He went through the windshield 

1865
01:39:41,320 --> 01:39:44,560
and out the back window. 
Thanks for doing your work. 

1866
01:39:45,680 --> 01:39:49,520
Not a 911 operator, but when I 
worked for the District Attorney

1867
01:39:49,520 --> 01:39:52,480
we had a case of domestic 
violence where the perpetrator 

1868
01:39:52,480 --> 01:39:55,440
was holding a baby only a few 
weeks old and threatening to 

1869
01:39:55,440 --> 01:39:58,800
twist his freaking head off if 
his wife didn't come back home. 

1870
01:39:59,000 --> 01:40:02,080
The mother screams as she begged
and pleaded for him not to hurt.

1871
01:40:02,080 --> 01:40:04,440
The baby stayed with me for a 
long time. 

1872
01:40:04,720 --> 01:40:08,200
Eventually the police arrived, 
baby was returned to mother and 

1873
01:40:08,200 --> 01:40:11,560
the perpetrator went to prison. 
Even though I knew the outcome 

1874
01:40:11,560 --> 01:40:14,240
after the fact, we were 
evaluating the tape for 

1875
01:40:14,240 --> 01:40:17,040
evidence, listening to the. 
The tape was difficult. 

1876
01:40:17,400 --> 01:40:19,240
A happy ending. 
Finally. 

1877
01:40:20,320 --> 01:40:22,120
Not the dispatcher, but the 
caller. 

1878
01:40:22,240 --> 01:40:25,080
My younger sisters bedroom door 
was locked and she hadn't 

1879
01:40:25,080 --> 01:40:28,440
responded to my mom yelling from
downstairs to do chores. 

1880
01:40:28,600 --> 01:40:32,240
Maybe an hour later my dad got 
some tools to unlock the door 

1881
01:40:32,360 --> 01:40:35,040
from my room. 
I heard as he finally got it 

1882
01:40:35,040 --> 01:40:37,680
open and went in. 
I heard a crash and thought he'd

1883
01:40:37,680 --> 01:40:40,480
fallen and he immediately yelled
for my mom. 

1884
01:40:40,640 --> 01:40:44,080
My brother came out of his room 
to see what was going on and my 

1885
01:40:44,080 --> 01:40:47,840
mom came in a towel, having just
gotten out of the shower in her 

1886
01:40:47,840 --> 01:40:50,320
room. 
My parents started screaming her

1887
01:40:50,320 --> 01:40:55,480
name over and over. 
My mom screamed to call 911. 

1888
01:40:55,640 --> 01:40:59,280
I emerged from my room, really 
it was like 10 seconds since the

1889
01:40:59,280 --> 01:41:02,520
beginning, walked by the doorway
without looking in and said I'll

1890
01:41:02,520 --> 01:41:04,800
do it. 
I walked downstairs and out the 

1891
01:41:04,800 --> 01:41:07,560
front door because their screams
filled the house. 

1892
01:41:07,560 --> 01:41:11,200
I called 911 and when a woman 
answered I said I need an 

1893
01:41:11,200 --> 01:41:13,640
ambulance. 
I could still hear my parents 

1894
01:41:13,640 --> 01:41:16,880
hysterical screaming. 
She asked the reason for needing

1895
01:41:16,880 --> 01:41:19,760
an ambulance and I said my 
sister was unconscious in her 

1896
01:41:19,760 --> 01:41:22,360
bedroom. 
She asked if I knew why how and 

1897
01:41:22,360 --> 01:41:24,440
I didn't. 
I hadn't even looked in the 

1898
01:41:24,440 --> 01:41:27,960
bedroom when I walked by. 
I learned later my dad had tried

1899
01:41:27,960 --> 01:41:31,640
to revive her with CPR. 
The operator asked for a cross 

1900
01:41:31,640 --> 01:41:34,960
street and I hesitated. 
I wasn't sure what cross street 

1901
01:41:34,960 --> 01:41:37,080
meant, though my guess would 
have been correct. 

1902
01:41:37,240 --> 01:41:40,720
My brother came outside and I 
handed the phone to him, hoping 

1903
01:41:40,720 --> 01:41:44,040
he could answer more clearly. 
I felt guilty for not having all

1904
01:41:44,040 --> 01:41:47,520
the answers, not using the 
landline, not looking in the 

1905
01:41:47,520 --> 01:41:50,000
bedroom to even see what was 
wrong with her to better 

1906
01:41:50,000 --> 01:41:53,040
describe to the operator. 
I thought maybe if I hadn't 

1907
01:41:53,040 --> 01:41:56,200
hesitated about the cross 
street, help could have arrived 

1908
01:41:56,200 --> 01:41:58,040
earlier and my sister would have
lived. 

1909
01:41:58,240 --> 01:42:01,360
Now I know that isn't true, but 
it bothered me a long time. 

1910
01:42:01,600 --> 01:42:05,080
A movie called Life in a Day 
came out out in 2011. 

1911
01:42:05,240 --> 01:42:08,080
It is about people all around 
the world living their life on a

1912
01:42:08,080 --> 01:42:11,240
specific day. 
By coincidence, it is the exact 

1913
01:42:11,240 --> 01:42:14,400
day my sister died. 
It was comforting in a way to 

1914
01:42:14,400 --> 01:42:16,560
see what other people were doing
that day. 

1915
01:42:16,680 --> 01:42:19,280
They were having a good day and 
the world didn't stop. 

1916
01:42:19,640 --> 01:42:22,280
This is awful. 
You can't give yourself grief 

1917
01:42:22,280 --> 01:42:25,480
from not knowing how to handle a
horrible situation like this 

1918
01:42:25,480 --> 01:42:29,520
though. 
My sister is a 911 dispatcher. 

1919
01:42:29,680 --> 01:42:33,080
She went on leave after this. 
A man called in saying he had 

1920
01:42:33,080 --> 01:42:36,680
shot his daughter and her six 
kids age infant to 11. 

1921
01:42:36,840 --> 01:42:40,160
He said that when police arrived
he would kill himself. 

1922
01:42:40,440 --> 01:42:43,440
Dispatch arrived and he killed 
himself in front of them. 

1923
01:42:43,680 --> 01:42:45,680
Police found the daughter 
Outback. 

1924
01:42:45,840 --> 01:42:48,880
They think she was leading him 
away from the house and kids. 

1925
01:42:49,080 --> 01:42:52,120
Kids were throughout the house. 
They had tried to hide. 

1926
01:42:52,280 --> 01:42:54,400
The 11 year old was with the 
baby. 

1927
01:42:54,520 --> 01:42:57,080
No one knows why and it was a 
small town. 

1928
01:42:57,680 --> 01:43:00,040
It hit everyone in the community
pretty hard. 

1929
01:43:00,440 --> 01:43:02,360
Something similar happened with 
the family. 

1930
01:43:02,360 --> 01:43:05,960
My parents knew the dad had 
disappeared for something like 2

1931
01:43:05,960 --> 01:43:08,960
months before he was found 
living at a campground. 

1932
01:43:09,160 --> 01:43:12,760
Well he went home and a few 
months later there is a call to 

1933
01:43:12,760 --> 01:43:16,440
911 from the dad saying he was 
reporting a murder suicide at 

1934
01:43:16,440 --> 01:43:18,960
his address, hung up and killed 
himself. 

1935
01:43:20,080 --> 01:43:23,880
My mom has been a police 
dispatcher 30 years and I worked

1936
01:43:23,880 --> 01:43:27,160
as one for the same large 
metropolitan agency. 

1937
01:43:27,320 --> 01:43:31,560
About 12 years ago when I was 18
for three years, I took a call 

1938
01:43:31,560 --> 01:43:34,440
from a person who witnessed A 
horrifying MVA. 

1939
01:43:34,560 --> 01:43:37,400
The driver was trapped in the 
car and it was on fire. 

1940
01:43:37,560 --> 01:43:41,040
She was a larger woman and 
managed to unbuckle herself, but

1941
01:43:41,040 --> 01:43:43,960
the door was jumped shut. 
I listened to her screaming as 

1942
01:43:43,960 --> 01:43:46,920
she burned alive while the 
witness wailed and tried to pull

1943
01:43:46,920 --> 01:43:49,560
her from the window. 
She did not survive. 

1944
01:43:49,760 --> 01:43:52,960
I have let a suicidal man call 
and say I just don't want my 

1945
01:43:52,960 --> 01:43:56,520
kids to find me. 
Loud gunshot, line goes silent. 

1946
01:43:56,680 --> 01:44:00,240
I sat on the line 30 minutes 
until the unit got on scene. 

1947
01:44:00,400 --> 01:44:03,680
The crap still haunts me. 
I quit because of how poorly the

1948
01:44:03,680 --> 01:44:07,800
agency was run, not how taxing 
the job is, though it definitely

1949
01:44:07,800 --> 01:44:12,320
gave me a thick skin. 
Having a 5 second 911 call like 

1950
01:44:12,320 --> 01:44:16,200
that is just horrifying. 
I always read through the 

1951
01:44:16,200 --> 01:44:19,200
responses to see if I'll ever 
meet the person who took my 

1952
01:44:19,200 --> 01:44:21,240
call. 
Thank you all for what you do 

1953
01:44:21,240 --> 01:44:24,280
every day. 
I couldn't imagine being a 911 

1954
01:44:24,280 --> 01:44:28,080
operator. 
Disclaimer not me but my 

1955
01:44:28,080 --> 01:44:30,200
ex-wife. 
She was the one who took the 

1956
01:44:30,200 --> 01:44:33,640
call about a 13 year old having 
hanged himself from a third 

1957
01:44:33,640 --> 01:44:36,360
story balcony. 
The boy's mom called it and when

1958
01:44:36,360 --> 01:44:39,720
she came home from work and saw 
her kiddo dead hanging from the 

1959
01:44:39,720 --> 01:44:42,080
lanai. 
Some things you don't forget. 

1960
01:44:42,240 --> 01:44:46,160
This is one of them. 
She, my ex took a week off of 

1961
01:44:46,160 --> 01:44:49,880
work and cried a lot. 
Our kids are 13 and 15. 

1962
01:44:50,240 --> 01:44:54,480
Hope your ex is OK. 
I was on the third side of a 

1963
01:44:54,480 --> 01:44:58,000
call as a firefighter responding
to a report of a house fire in a

1964
01:44:58,000 --> 01:45:01,440
very rural area. 
It was about a 30 minute run for

1965
01:45:01,440 --> 01:45:04,240
us and we would be meeting up 
with another station coming from

1966
01:45:04,240 --> 01:45:06,800
the opposite direction at about 
the same time. 

1967
01:45:07,080 --> 01:45:10,720
About 15 minutes into the drive 
dispatch came over the radio 

1968
01:45:10,720 --> 01:45:13,360
saying that the call came from 
inside the house. 

1969
01:45:13,560 --> 01:45:16,680
Upon arrival we roll up to 
multiple police cars and two 

1970
01:45:16,680 --> 01:45:19,320
ambulances on scene, meaning 
someone knows something we 

1971
01:45:19,320 --> 01:45:21,680
don't. 
The house is sealed up with 

1972
01:45:21,680 --> 01:45:24,560
heavy black smoke puffing from 
every tiny opening. 

1973
01:45:24,720 --> 01:45:28,200
This is a telltale sign that the
complementalized gases are ready

1974
01:45:28,200 --> 01:45:32,440
to explode backdraft once oxygen
is added to the Super heated 

1975
01:45:32,440 --> 01:45:36,960
environment. 
It was mid January -20°C outside

1976
01:45:37,000 --> 01:45:39,960
and the roof was steeply pitched
and made of steel that happened 

1977
01:45:39,960 --> 01:45:42,240
to be covered in ice. 
Basically, we weren't 

1978
01:45:42,240 --> 01:45:44,560
ventilating from above as we 
would prefer. 

1979
01:45:44,680 --> 01:45:48,280
We took a front window and made 
entry through a side door, found

1980
01:45:48,280 --> 01:45:51,200
two bodies and got them out 
before the place erupted. 

1981
01:45:51,360 --> 01:45:54,080
We dumped water into it for 
hours, but without proper 

1982
01:45:54,080 --> 01:45:57,400
ventilation, we simply couldn't 
dissipate the heat fast enough 

1983
01:45:57,400 --> 01:46:00,760
to prevent it from reigniting. 
We found out the next morning 

1984
01:46:00,760 --> 01:46:03,600
that a dude had shot up his 
family and set the place on 

1985
01:46:03,600 --> 01:46:06,120
fire. 
We had to go back later that day

1986
01:46:06,120 --> 01:46:09,120
and find the third body, who 
look more like the remains of 

1987
01:46:09,120 --> 01:46:12,680
Luke Skywalker's aunt and uncle 
after the stormtrooper attack. 

1988
01:46:12,840 --> 01:46:16,160
She was in her 90s and the one 
who had called 911. 

1989
01:46:17,320 --> 01:46:21,200
Not a dispatcher but I was a 
police officer in a rural area. 

1990
01:46:21,360 --> 01:46:24,600
Work night shift mainly. 
One night I responded to a call 

1991
01:46:24,600 --> 01:46:26,600
off ahead on motor vehicle 
accident. 

1992
01:46:26,760 --> 01:46:28,640
Occupants trapped in their 
vehicle. 

1993
01:46:28,800 --> 01:46:32,040
No further details. 
It was winter and the milepost 

1994
01:46:32,040 --> 01:46:35,440
was a good 10-15 miles away and 
even running code 3, the 

1995
01:46:35,440 --> 01:46:38,040
adrenaline dump doesn't get you 
there fast enough. 

1996
01:46:38,240 --> 01:46:41,480
It wasn't snowing down in the 
valley but when I emerged up on 

1997
01:46:41,480 --> 01:46:45,440
the flats I hit a wall of snow 
and ice covered roads at a 110 

1998
01:46:45,440 --> 01:46:48,240
mile per hour. 
I was lucky in was able to slow 

1999
01:46:48,240 --> 01:46:50,480
down before I became the next 
crash. 

2000
01:46:50,680 --> 01:46:55,720
I was the first to arrive on 
scene 1 vehicle SUV on its side 

2001
01:46:55,720 --> 01:46:59,880
and the other a truck was part 
way in the ditch but upright. 

2002
01:47:00,040 --> 01:47:03,640
I ran straight to the SUV where 
I noticed a woman screaming with

2003
01:47:03,640 --> 01:47:06,120
a baby. 
They had managed to crawl out of

2004
01:47:06,120 --> 01:47:09,120
the vehicle with the help of 
other drivers who had stopped. 

2005
01:47:09,280 --> 01:47:12,680
I noticed the driver was pinned 
under the dash and front Fender.

2006
01:47:12,880 --> 01:47:15,760
I'm partially hanging out of the
window unresponsive. 

2007
01:47:16,000 --> 01:47:19,120
Bystanders told me that there 
was a 12 year old girl trapped 

2008
01:47:19,120 --> 01:47:21,880
inside the vehicle. 
The mother was screaming to the 

2009
01:47:21,880 --> 01:47:23,800
girl inside. 
Mommy as hair baby. 

2010
01:47:23,960 --> 01:47:27,080
I climbed on top of the rolled 
vehicle and opened a back door 

2011
01:47:27,080 --> 01:47:29,160
so I could get access to the 
girl. 

2012
01:47:29,320 --> 01:47:32,040
I climbed inside where she was 
laying head to head with the 

2013
01:47:32,040 --> 01:47:34,560
driver. 
If you can imagine the chaos of 

2014
01:47:34,560 --> 01:47:36,440
the interior of a wrecked 
vehicle. 

2015
01:47:36,640 --> 01:47:39,840
I remember climbing over her, 
the stench of death in the to go

2016
01:47:39,840 --> 01:47:43,080
box of whatever they just ate 
scattered across the inside. 

2017
01:47:43,240 --> 01:47:46,400
I told her to take my hand, 
everything would be OK. 

2018
01:47:46,520 --> 01:47:49,320
I'll never forget yet, reaching 
down as her small bloody hand 

2019
01:47:49,320 --> 01:47:52,480
extended up to take mine. 
All I could do was keep her 

2020
01:47:52,480 --> 01:47:55,600
focused on me. 
The driver, her father, dead 

2021
01:47:55,600 --> 01:47:58,800
just inches from us. 
I checked his pulse but there 

2022
01:47:58,800 --> 01:48:01,520
was nothing. 
I comforted the girl while my 

2023
01:48:01,520 --> 01:48:04,680
partner pried open the rear 
hatch so we could get her out. 

2024
01:48:04,840 --> 01:48:08,280
Once she was out of the vehicle,
I went back to the driver from 

2025
01:48:08,280 --> 01:48:12,080
the outside drivers area. 
He was clearly gone, too pinned 

2026
01:48:12,080 --> 01:48:14,840
to attempt CPR. 
His internal injuries had to be 

2027
01:48:14,840 --> 01:48:17,560
severe. 
The woman, his wife, was 

2028
01:48:17,560 --> 01:48:20,720
screaming and crying. 
She went over and bent down 

2029
01:48:20,840 --> 01:48:23,400
yelling at him. 
You can't be gone, you can't be 

2030
01:48:23,400 --> 01:48:27,720
gone, this isn't happening. 
I tried to comfort her and I put

2031
01:48:27,720 --> 01:48:30,520
my arm on her and walked her in 
the opposite direction. 

2032
01:48:30,680 --> 01:48:32,920
I told her we were doing 
everything we could. 

2033
01:48:33,080 --> 01:48:37,000
She was mad, upset, confused. 
She yelled at me. 

2034
01:48:37,120 --> 01:48:39,640
You aren't doing anything, you 
aren't helping him. 

2035
01:48:39,800 --> 01:48:43,200
She was in shock and didn't want
to believe her husband was gone.

2036
01:48:43,400 --> 01:48:45,720
I often remember that night and 
her voice. 

2037
01:48:45,840 --> 01:48:49,680
I'm not ashamed to admit I have 
cried many times over that call.

2038
01:48:49,800 --> 01:48:53,120
I am thankful the children and 
the wife made it out alive as 

2039
01:48:53,120 --> 01:48:55,680
well as the other driver who 
caused the accident. 

2040
01:48:55,840 --> 01:48:59,160
I always wonder how that family 
has moved on and how the girl is

2041
01:48:59,160 --> 01:49:01,440
doing. 
For some reason this one just 

2042
01:49:01,440 --> 01:49:05,440
sticks with me. 
Not a 911 operator. 

2043
01:49:05,560 --> 01:49:08,400
I really wished I was so I could
have helped the poor lady. 

2044
01:49:08,560 --> 01:49:12,000
I used to work for a Canadian 
call center that took American 

2045
01:49:12,000 --> 01:49:15,320
cellular calls. 
We were 611 or something on 

2046
01:49:15,320 --> 01:49:18,120
their phone. 
Some poor lady hit my line. 

2047
01:49:18,360 --> 01:49:20,680
I could hear her scream and cry 
for help. 

2048
01:49:20,920 --> 01:49:23,920
I heard a man trying to break in
the door to get to her and wood 

2049
01:49:23,920 --> 01:49:27,000
splintering with each hit. 
All I could do was say, Mom, you

2050
01:49:27,000 --> 01:49:32,520
dialed 611, please, please dial 
911. 

2051
01:49:32,640 --> 01:49:35,120
It will work even if your 
service is cut off. 

2052
01:49:35,320 --> 01:49:39,200
Do it now. 911. 
Then I hung up so she wouldn't 

2053
01:49:39,200 --> 01:49:42,240
waste more time with me. 
That call really made me 

2054
01:49:42,240 --> 01:49:46,560
appreciate 911 service workers. 
Hats off to you folks who can 

2055
01:49:46,560 --> 01:49:49,560
handle that. 
Holy, we still don't know if she

2056
01:49:49,560 --> 01:49:54,240
called 911 in time. 
While working as an EMT I was 

2057
01:49:54,240 --> 01:49:57,560
held at gunpoint and spent two 
hours trying to convince the guy

2058
01:49:57,560 --> 01:50:01,080
he still had a reason to live. 
He only took me in the paramedic

2059
01:50:01,080 --> 01:50:03,640
hostage so the police couldn't 
storm the place. 

2060
01:50:03,800 --> 01:50:06,280
He just wanted someone there 
when he was going to kill 

2061
01:50:06,280 --> 01:50:08,640
himself. 
When it was coming to an end it 

2062
01:50:08,640 --> 01:50:11,440
seemed like he had calmed down 
and we were all going to walk 

2063
01:50:11,440 --> 01:50:15,080
out of his house just fine. 
Then he just said I'm sorry and 

2064
01:50:15,080 --> 01:50:16,560
he was gone. 
Just like that. 

2065
01:50:17,920 --> 01:50:21,000
A man call and simply say 
there's a body in the backyard, 

2066
01:50:21,120 --> 01:50:25,880
gunshot wound and hang up. 
Turns out shortly after the call

2067
01:50:26,000 --> 01:50:29,400
he actually made it his body. 
It still wits me out being the 

2068
01:50:29,400 --> 01:50:31,640
last person to ever talk to that
man. 

2069
01:50:31,760 --> 01:50:34,440
I know nothing else about him 
and never will. 

2070
01:50:35,520 --> 01:50:38,440
I've had quite a few. 
One that sticks with my was a 

2071
01:50:38,440 --> 01:50:41,560
clinic calling for a month's old
child having some breathing 

2072
01:50:41,560 --> 01:50:44,040
trouble. 
I asked to speak to dad and her.

2073
01:50:44,040 --> 01:50:47,440
The baby crying in the 
background sent everyone out and

2074
01:50:47,440 --> 01:50:50,120
thought all was well. 
I hung up the phone and 

2075
01:50:50,120 --> 01:50:53,760
continued on with my shift. 
The baby died hours later. 

2076
01:50:53,920 --> 01:50:56,880
The parents weren't really able 
to care for the child to begin 

2077
01:50:56,880 --> 01:50:59,480
with and they didn't believe in 
medical care. 

2078
01:50:59,680 --> 01:51:01,640
That is up until their baby 
died. 

2079
01:51:02,040 --> 01:51:04,760
It angers me that people who 
don't believe in medical care 

2080
01:51:04,760 --> 01:51:08,080
can have children. 
Babies are so delicate they need

2081
01:51:08,080 --> 01:51:12,000
professionals involved. 
My dad was working at the 

2082
01:51:12,000 --> 01:51:15,720
emergency call center but was 
not the one taking calls. 

2083
01:51:15,880 --> 01:51:18,520
Looked at the monitor and saw 
his father's address with a 

2084
01:51:18,520 --> 01:51:21,440
possible DOA. 
Not a great way to learn your 

2085
01:51:21,440 --> 01:51:25,720
father has died. 
I work in law enforcement and 

2086
01:51:25,720 --> 01:51:28,320
part of a further education in 
my line of work. 

2087
01:51:28,320 --> 01:51:30,160
I got to visit the comms 
central. 

2088
01:51:30,360 --> 01:51:33,080
During my visit I got to 
listening to what one of the 

2089
01:51:33,080 --> 01:51:37,080
operators were doing for a good 
hour. 1st 30 minutes were minor 

2090
01:51:37,080 --> 01:51:40,240
stuff like lost animals and a 
few people leaving information 

2091
01:51:40,240 --> 01:51:43,600
about possible crimes. 
Then a so-called priority. 

2092
01:51:43,600 --> 01:51:46,040
One call came in. 
All I could hear from the 

2093
01:51:46,040 --> 01:51:48,720
caller's end was a woman 
screaming at the top of her 

2094
01:51:48,720 --> 01:51:52,000
lungs that she's going to die 
and loud crashing noises in the 

2095
01:51:52,000 --> 01:51:54,520
background. 
The operator tried to calm her 

2096
01:51:54,520 --> 01:51:57,920
down but she was in such a state
of distress that she wasn't 

2097
01:51:57,920 --> 01:52:01,160
listening to him. 
This went on for 5 minutes and 

2098
01:52:01,160 --> 01:52:03,440
then the banging stopped and she
calmed down. 

2099
01:52:03,640 --> 01:52:07,320
A minute passes then you can 
hear a chainsaw Rev up and a 

2100
01:52:07,320 --> 01:52:10,960
giant cast before she screams 
out and then lets out a loud 

2101
01:52:10,960 --> 01:52:14,240
gurgling noise. 
The call cut after that so we 

2102
01:52:14,240 --> 01:52:17,560
had just the cops radio 
communication to go by but they 

2103
01:52:17,560 --> 01:52:19,720
had arrived. 
The guy surrendered to them 

2104
01:52:19,720 --> 01:52:23,320
instantly and then found the 
woman with her throat cut so 

2105
01:52:23,320 --> 01:52:25,880
deeply from from the chainsaw 
her neck was exposed. 

2106
01:52:26,040 --> 01:52:27,960
They had no chance of saving 
her. 

2107
01:52:28,320 --> 01:52:32,200
Holy freaking crap. 
A woman called in to say her 

2108
01:52:32,200 --> 01:52:35,040
house was on fire. 
She was trapped in the corner of

2109
01:52:35,040 --> 01:52:37,000
her living room and couldn't get
out. 

2110
01:52:37,160 --> 01:52:39,800
The stairway was filled with 
fire and smoke and there was 

2111
01:52:39,800 --> 01:52:42,960
also fire coming in through her 
windows from the floor below. 

2112
01:52:43,160 --> 01:52:46,280
She was screaming for help. 
She died on the phone. 

2113
01:52:46,400 --> 01:52:49,600
I think four people died in the 
apartment building total. 

2114
01:52:50,760 --> 01:52:54,320
I've heard plenty of chilling 
calls from the screams of people

2115
01:52:54,320 --> 01:52:57,560
finding their loved ones dead to
injuries more gory than anything

2116
01:52:57,560 --> 01:53:01,360
out of the worst horror movies. 
One that I've personally taken 

2117
01:53:01,360 --> 01:53:04,640
that stays with me is a lady who
called and her first words were 

2118
01:53:04,640 --> 01:53:06,440
my husband has a gun to his 
head. 

2119
01:53:06,560 --> 01:53:09,680
Luckily she was able to give me 
her address before he walked 

2120
01:53:09,680 --> 01:53:12,800
into the room and she told him 
she was on the phone with his 

2121
01:53:12,800 --> 01:53:15,240
mom. 
I quickly had to shift to asking

2122
01:53:15,240 --> 01:53:18,240
questions in a yes or no fashion
to get the officers the 

2123
01:53:18,240 --> 01:53:20,680
information they needed. 
While trying to keep her looking

2124
01:53:20,760 --> 01:53:24,360
inconspicuous, he got suspicious
that she was on the phone with 

2125
01:53:24,360 --> 01:53:27,200
911 and said that he would pull 
the trigger if it was the 

2126
01:53:27,200 --> 01:53:29,520
police. 
To her credit, she did a 

2127
01:53:29,520 --> 01:53:32,640
fantastic job of staying 
relatively calm and quickly 

2128
01:53:32,640 --> 01:53:35,960
giving me a yes or no in between
keeping conversation with him to

2129
01:53:35,960 --> 01:53:38,960
keep him distracted. 
I sat and listened to them argue

2130
01:53:38,960 --> 01:53:41,760
about I'll give you the gun only
if you give me the phone for a 

2131
01:53:41,760 --> 01:53:44,720
while and then I could hear a 
struggle for the phone and the 

2132
01:53:44,720 --> 01:53:47,400
line went dead. 
I sat there for a minute with an

2133
01:53:47,400 --> 01:53:50,480
overwhelming feeling of having 
no idea what happened next door 

2134
01:53:50,480 --> 01:53:51,800
of him. 
Seeing that call could have 

2135
01:53:51,800 --> 01:53:54,200
caused the death of either one 
or both of them. 

2136
01:53:54,560 --> 01:53:57,680
You did a great job, very clever
and adaptable. 

2137
01:53:58,760 --> 01:54:01,880
I'll add another one. 
I was fairly new and got stuck 

2138
01:54:01,880 --> 01:54:05,440
working the overnight after a 
full shift already around six, 

2139
01:54:05,600 --> 01:54:07,720
AMI got a frantic call from a 
woman. 

2140
01:54:07,880 --> 01:54:11,000
She stated she woke up to find 
her boyfriend passed out on the 

2141
01:54:11,000 --> 01:54:12,720
couch. 
Went through the typical 

2142
01:54:12,720 --> 01:54:15,800
questions with her. 
Yes he's a drug user. 

2143
01:54:15,920 --> 01:54:19,120
No he is not breathing. 
I was about to give her medical 

2144
01:54:19,120 --> 01:54:22,720
instructions when I heard her 
scream No baby, get out of the 

2145
01:54:22,720 --> 01:54:25,440
room get out. 
I asked who it was and she told 

2146
01:54:25,440 --> 01:54:27,480
me it was their six year old 
daughter. 

2147
01:54:27,640 --> 01:54:30,960
Mum was in a state of shock 
before that but the remainder of

2148
01:54:30,960 --> 01:54:33,840
the call I spent listening to 
her whale while she waited for 

2149
01:54:33,840 --> 01:54:36,760
someone to help. 
I've had almost the exact same 

2150
01:54:36,760 --> 01:54:40,280
situation, except in this case a
small child died of illness and 

2151
01:54:40,280 --> 01:54:42,640
not an overdose. 
I'll never forget. 

2152
01:54:42,640 --> 01:54:47,040
Or her mother screams either. 
OMG that poor mom, that poor 

2153
01:54:47,040 --> 01:54:51,440
baby, poor you. 
My grandmother was a 911 

2154
01:54:51,440 --> 01:54:54,400
operator in a small town in 
California back in the early 

2155
01:54:54,400 --> 01:54:57,480
1980s. 
She was the only one on duty and

2156
01:54:57,480 --> 01:55:00,000
received a call from her good 
friend's husband. 

2157
01:55:00,160 --> 01:55:03,640
He told my grandmother that he 
and his wife had fought and that

2158
01:55:03,640 --> 01:55:06,640
he had a gun to his head. 
She did her best to stall him 

2159
01:55:06,640 --> 01:55:09,840
and talk him down, but he 
unfortunately pulled the trigger

2160
01:55:09,840 --> 01:55:11,480
before the police could get to 
him. 

2161
01:55:11,720 --> 01:55:14,800
She then heard her friend 
screaming as she found his body.

2162
01:55:15,360 --> 01:55:18,760
911 operators overdid. 
What was the most vague call 

2163
01:55:18,760 --> 01:55:22,280
you've ever received? 
No longer a dispatcher but was 

2164
01:55:22,280 --> 01:55:25,880
for 15 years. 
I answered a 911 call from a 

2165
01:55:25,880 --> 01:55:29,320
cell phone that only indicated A
sector direction the call was 

2166
01:55:29,320 --> 01:55:32,160
coming from in the tower that 
the call was bouncing off of. 

2167
01:55:32,320 --> 01:55:34,920
Basically no valid location 
information. 

2168
01:55:35,080 --> 01:55:38,760
Initially it sounded like a butt
dial situation but I stayed on 

2169
01:55:38,760 --> 01:55:41,600
the line a little longer trying 
to refresh the call for better 

2170
01:55:41,600 --> 01:55:44,800
location information. 
As I was listening it sounds 

2171
01:55:44,800 --> 01:55:47,200
like a loud deviant. 
Some muzzled noises in the 

2172
01:55:47,200 --> 01:55:50,200
background so I stayed on longer
than I would have. 

2173
01:55:50,440 --> 01:55:53,680
I was finally able to narrow the
location down to about 3 

2174
01:55:53,680 --> 01:55:56,480
football fields and searched in 
house records for the phone 

2175
01:55:56,480 --> 01:55:58,640
number. 
At this point there was still no

2176
01:55:58,640 --> 01:56:00,880
communication except in the 
background. 

2177
01:56:01,040 --> 01:56:04,080
Then I heard what was one single
clear call for help. 

2178
01:56:04,320 --> 01:56:07,120
I couldn't tell if it was the TV
or a person though. 

2179
01:56:07,240 --> 01:56:10,280
I already entered A vague call 
to check the area and kept 

2180
01:56:10,280 --> 01:56:12,440
updating officers with further 
info. 

2181
01:56:12,600 --> 01:56:15,520
Eventually we narrowed it down 
to one Rd. that had one a house 

2182
01:56:15,520 --> 01:56:18,560
surrounded by businesses. 
So officers went to the house, 

2183
01:56:18,720 --> 01:56:21,440
found that there was a teenage 
boy and a little brother or 

2184
01:56:21,440 --> 01:56:23,920
sister that were held tied up by
parents. 

2185
01:56:24,120 --> 01:56:27,200
I tried to search for the news 
report but can't recall enough 

2186
01:56:27,200 --> 01:56:29,960
details. 
Thankfully I didn't give up one 

2187
01:56:29,960 --> 01:56:32,840
the call too soon and the 
children were rescued. 

2188
01:56:33,240 --> 01:56:35,960
Thank you. 
Just because a person calls 

2189
01:56:36,120 --> 01:56:38,000
doesn't always mean they can 
talk. 

2190
01:56:38,160 --> 01:56:42,160
You are a hero. 
It's hard to say, we get vague 

2191
01:56:42,160 --> 01:56:44,920
calls all the time and people 
hardly answer when you call 

2192
01:56:44,920 --> 01:56:47,400
back. 
Mostly send the police and 

2193
01:56:47,400 --> 01:56:49,640
that's it. 
Luckily sometimes people will 

2194
01:56:49,640 --> 01:56:52,760
say they shot him or something 
along those lines then hang up. 

2195
01:56:53,120 --> 01:56:56,720
My favorite type of collar. 
You don't need the address, just

2196
01:56:56,720 --> 01:57:01,800
fricking send the cops already. 
But I work in bank security but 

2197
01:57:01,800 --> 01:57:04,840
receive alert line calls from 
bank staff, which is essentially

2198
01:57:04,840 --> 01:57:07,720
the same as 911 operators would 
receive. 

2199
01:57:07,960 --> 01:57:11,120
I had a call at midnight and it 
was this guy who started off by 

2200
01:57:11,120 --> 01:57:14,240
saying is this a secure line? 
I think they're listening. 

2201
01:57:14,440 --> 01:57:17,400
A yes Sir, this line is secure. 
OK. 

2202
01:57:17,400 --> 01:57:21,080
I just can't be too careful. 
Listen, I think they're on to 

2203
01:57:21,080 --> 01:57:23,200
me. 
Weird things are happening at 

2204
01:57:23,200 --> 01:57:25,480
work. 
I'll get weird pop ups on my 

2205
01:57:25,480 --> 01:57:27,840
computer, on all of the 
computers. 

2206
01:57:28,000 --> 01:57:32,240
I don't know what to do I OK, So
just take a breath and talk me 

2207
01:57:32,240 --> 01:57:34,840
through what's going on. 
Strange things. 

2208
01:57:34,960 --> 01:57:37,120
I don't know. 
I'm not sure. 

2209
01:57:37,240 --> 01:57:39,960
Too many coincidences, they 
don't make sense. 

2210
01:57:40,080 --> 01:57:43,640
I think my bosses are planning 
something, but I won't contact 

2211
01:57:43,640 --> 01:57:45,840
the police. 
Why won't you contact the 

2212
01:57:45,840 --> 01:57:48,280
police? 
I think they're involved and 

2213
01:57:48,280 --> 01:57:49,960
they won't listen to me. 
Anyway. 

2214
01:57:50,040 --> 01:57:52,800
Something's happening, but I 
don't know what it is yet. 

2215
01:57:52,960 --> 01:57:55,880
Then I heard in the background. 
What the heck are you doing down

2216
01:57:55,880 --> 01:57:57,560
here? 
Come back to bed. 

2217
01:57:57,720 --> 01:58:00,760
Give me the phone. 
He argued for a second and gave 

2218
01:58:00,760 --> 01:58:03,000
over the phone. 
Hi, sorry about this. 

2219
01:58:03,000 --> 01:58:05,720
I'm Frank's wife. 
I don't know what he's been 

2220
01:58:05,720 --> 01:58:08,240
telling you, but he's just very 
stressed at the moment. 

2221
01:58:08,440 --> 01:58:10,440
Don't worry about anything he's 
said. 

2222
01:58:10,560 --> 01:58:13,920
He told me he was going to get 
water and I found him downstairs

2223
01:58:13,920 --> 01:58:17,000
calling you guys. 
I'll make sure he's OK. 

2224
01:58:17,160 --> 01:58:18,120
Thanks. 
Bye. 

2225
01:58:18,240 --> 01:58:20,360
I'm OK. 
Take care of him. 

2226
01:58:20,520 --> 01:58:22,240
Bye. 
Was very surreal. 

2227
01:58:22,600 --> 01:58:24,920
Sounds like Frank was having a 
delusion. 

2228
01:58:26,160 --> 01:58:28,840
Some rambling followed by clear.
There's a bomb on the train 

2229
01:58:28,840 --> 01:58:31,480
followed by a click. 
Middle of the night when it's 

2230
01:58:31,480 --> 01:58:35,080
supposed to be quiet and I was 
only working there for about a 

2231
01:58:35,080 --> 01:58:38,280
month at that point as a railway
police dispatcher. 

2232
01:58:38,480 --> 01:58:41,840
Definitely got me from feeling 
groggy to fully panicked in half

2233
01:58:41,840 --> 01:58:44,080
a second. 
Pulled out the emergency 

2234
01:58:44,080 --> 01:58:47,800
procedure guideline for bombs. 
Got started on all steps to 

2235
01:58:47,800 --> 01:58:50,800
start shutting down the entire 
division as a precaution and 

2236
01:58:50,800 --> 01:58:52,760
started pulling the call 
details. 

2237
01:58:53,000 --> 01:58:56,080
Told my one colleague about the 
call so he could take over the 

2238
01:58:56,160 --> 01:58:59,320
the other inbound calls. 
Started to pick up the phone to 

2239
01:58:59,320 --> 01:59:02,640
call up other departments and 
the inbound phone rings again. 

2240
01:59:02,760 --> 01:59:06,960
My colleague who was much older 
and experienced told me, hold 

2241
01:59:06,960 --> 01:59:10,320
up, let me take this call. 
A few seconds pass and he 

2242
01:59:10,320 --> 01:59:14,120
screams out, is this Jeremy? 
He waits a few seconds and slams

2243
01:59:14,120 --> 01:59:17,720
the phone down a Oh yeah, that's
Jeremy. 

2244
01:59:17,880 --> 01:59:21,040
He's actually a frequent caller 
who's institutionalized. 

2245
01:59:21,200 --> 01:59:24,400
Sometimes he gets away and runs 
off to the nurse's station and 

2246
01:59:24,400 --> 01:59:27,080
calls us. 
Happens every now and then. 

2247
01:59:27,200 --> 01:59:30,600
Cross reference the phone number
and log the call under Jeremy. 

2248
01:59:31,640 --> 01:59:36,000
Not 911 but search and rescue 
radio in Alaska late 1 evening 

2249
01:59:36,000 --> 01:59:38,720
in a winter Blizzard. 
I got the cold Coast Guard we 

2250
01:59:38,720 --> 01:59:40,000
are going over. 
That's it. 

2251
01:59:40,160 --> 01:59:41,960
I never heard from the ship 
again. 

2252
01:59:42,080 --> 01:59:45,320
I did however find some other 
helpful souls and background 

2253
01:59:45,320 --> 01:59:47,720
info. 
After being in the water almost 

2254
01:59:47,720 --> 01:59:51,200
six hours in 34 F degree water, 
we pick them up. 

2255
01:59:51,400 --> 01:59:54,240
All four lived. 
One of my most intense nights 

2256
01:59:54,240 --> 01:59:57,880
ever. 
Former voluntary empty here. 

2257
01:59:58,000 --> 02:00:01,440
We kept getting toned out one 
afternoon for stomach pain. 

2258
02:00:01,640 --> 02:00:04,840
Took forever to get a volunteer 
crew together to respond to this

2259
02:00:04,840 --> 02:00:06,720
call. 
Turned out to be a middle 

2260
02:00:06,720 --> 02:00:09,240
schooler with a gunshot wound to
the abdomen. 

2261
02:00:09,360 --> 02:00:13,080
The kid that called 911 didn't 
want to tell the dispatcher that

2262
02:00:13,080 --> 02:00:16,440
he accidentally shot his friend 
with his dad's unsecured gun. 

2263
02:00:17,520 --> 02:00:22,440
My mother used to be a 999 UK 
911 operator. 

2264
02:00:22,560 --> 02:00:25,400
She says the Vegas was heavy 
breathers as you couldn't tell 

2265
02:00:25,400 --> 02:00:27,800
whether it was someone injured 
who couldn't speak or just a 

2266
02:00:27,800 --> 02:00:30,840
pervert. 
I volunteered for the Samaritans

2267
02:00:30,960 --> 02:00:34,480
suicide helpline and the number 
of pervs who called to get their

2268
02:00:34,480 --> 02:00:37,560
jiggle and was truly astounding.
Cheaper than the premium 

2269
02:00:37,560 --> 02:00:44,040
hotlines I guess. 911 operator 
at a 40 officer department took 

2270
02:00:44,040 --> 02:00:47,120
a 911 call. 
Female caller get police over 

2271
02:00:47,280 --> 02:00:49,840
click. 
I attempted call back, no 

2272
02:00:49,840 --> 02:00:53,080
answer, straight to voicemail. 
Looked up history with the phone

2273
02:00:53,080 --> 02:00:56,640
number in our report system and 
neighboring city had contact 

2274
02:00:56,640 --> 02:00:59,480
with someone using that number 
just two months prior. 

2275
02:00:59,600 --> 02:01:02,680
Neighboring city does a check at
the home and finds a vehicle 

2276
02:01:02,680 --> 02:01:05,520
that had gotten away from a 
police pursuit from our city 

2277
02:01:05,520 --> 02:01:08,080
earlier in the night. 
We go to the location and 

2278
02:01:08,080 --> 02:01:11,120
recover the vehicle while the 
local the department takes the 

2279
02:01:11,120 --> 02:01:14,720
person identified as the driver 
into custody on their local 

2280
02:01:14,720 --> 02:01:17,240
charges. 
Weird that it all stemmed from a

2281
02:01:17,240 --> 02:01:21,800
less than 3 second phone call. 
That's why they always at least 

2282
02:01:21,800 --> 02:01:24,640
try to teach us in Poland that 
whenever you are calling 

2283
02:01:24,640 --> 02:01:27,920
emergencies the first thing you 
say is the address. 

2284
02:01:28,080 --> 02:01:33,000
No hello, no get XXX. 
Just say the address first just 

2285
02:01:33,000 --> 02:01:38,040
in case something happens. 911 
dispatcher in Virginia here. 

2286
02:01:38,200 --> 02:01:41,520
As far as vague goes, probably 
when a passerby called about a 

2287
02:01:41,520 --> 02:01:43,680
man sitting on a curb looking 
lonely. 

2288
02:01:43,840 --> 02:01:46,840
No description of the mail and 
no legit location. 

2289
02:01:46,960 --> 02:01:50,200
Caller I'm sitting at an 
intersection here in town and I 

2290
02:01:50,200 --> 02:01:53,920
saw this guy. 
Me OK, Sir, Did the man appear 

2291
02:01:53,920 --> 02:01:56,200
to be in distress or suspicious 
in any way? 

2292
02:01:56,360 --> 02:02:00,240
Caller No, I don't think so, but
he seemed really lonely. 

2293
02:02:00,360 --> 02:02:03,160
Me. 
Do you want me to send a unit to

2294
02:02:03,160 --> 02:02:06,080
check his welfare? 
Caller Yes, please. 

2295
02:02:06,200 --> 02:02:09,000
I mean, it may be nothing or he 
may be thinking about running 

2296
02:02:09,000 --> 02:02:11,600
into traffic, and I think 
someone should talk to him. 

2297
02:02:11,760 --> 02:02:14,120
Me Do you remember where you saw
him? 

2298
02:02:14,280 --> 02:02:18,120
Caller No one occurred near my 
family member's house. 

2299
02:02:18,280 --> 02:02:19,920
Me Hum. 
OK. 

2300
02:02:20,000 --> 02:02:21,200
What's that? 
Address? 

2301
02:02:21,360 --> 02:02:25,600
Caller gives address. 
Me Any idea where in relation to

2302
02:02:25,600 --> 02:02:27,680
the house? 
Caller No. 

2303
02:02:27,800 --> 02:02:29,760
All the streets here look the 
same. 

2304
02:02:29,920 --> 02:02:31,960
I'm from out of town. 
Me. 

2305
02:02:32,080 --> 02:02:33,960
Do you have a description of the
mail? 

2306
02:02:34,080 --> 02:02:37,360
Is he WBA what he is wearing? 
The caller? 

2307
02:02:37,520 --> 02:02:42,120
No I didn't look at him really I
just drove by and looked lonely.

2308
02:02:42,200 --> 02:02:44,800
Me bash his head against 
console. 

2309
02:02:45,120 --> 02:02:47,720
All units be on the lookout for 
a male sitting. 

2310
02:02:47,880 --> 02:02:51,560
He may look lonely. 
My parents were once a vague 

2311
02:02:51,560 --> 02:02:54,960
call on my phone. 
I was driving them home from a 

2312
02:02:54,960 --> 02:02:57,920
wedding because they were way 
too inebriated to drive. 

2313
02:02:58,080 --> 02:03:02,320
At one point my BF texted me so 
I handed my dad my phone to text

2314
02:03:02,320 --> 02:03:04,600
him back. 
Somehow he managed to hit the 

2315
02:03:04,600 --> 02:03:07,480
emergency services button then 
yes. 

2316
02:03:07,600 --> 02:03:09,760
So they pick up and I hear dad 
go. 

2317
02:03:09,760 --> 02:03:13,360
Other than he hangs up so he 
gives the phone to my mom and 

2318
02:03:13,360 --> 02:03:17,640
emergency services called back. 
I hear her say very loudly hello

2319
02:03:17,800 --> 02:03:20,000
no I'm fine. 
And I being what? 

2320
02:03:20,160 --> 02:03:22,920
Coerced? 
No, at this point I've pulled 

2321
02:03:22,920 --> 02:03:25,760
over and wrestled the phone from
her and then explained the 

2322
02:03:25,760 --> 02:03:28,840
situation. 
I felt so bad for the operator. 

2323
02:03:29,160 --> 02:03:33,080
Not to sound insensitive in this
very serious thread, but I can 

2324
02:03:33,080 --> 02:03:37,040
only imagine the operator 
hearing a clearly drunk caller 

2325
02:03:37,040 --> 02:03:41,200
followed by a faint mom MO. 
Mom, give me my forgive my phone

2326
02:03:41,200 --> 02:03:44,240
back. 
Mom got one where a lady 

2327
02:03:44,240 --> 02:03:47,480
reported that her neighbors were
running an illegal Taco stand. 

2328
02:03:47,680 --> 02:03:49,760
I have no idea what made it 
illegal. 

2329
02:03:49,880 --> 02:03:52,440
Neither did she. 
The officers went and cleared 

2330
02:03:52,440 --> 02:03:54,440
immediately. 
It was a party. 

2331
02:03:54,560 --> 02:03:56,640
They were giving away free 
tacos. 

2332
02:03:57,760 --> 02:04:00,400
Had a woman on the line who was 
locked in a bedroom after 

2333
02:04:00,400 --> 02:04:03,240
getting into a physical fight 
with her boyfriend but had no 

2334
02:04:03,240 --> 02:04:05,960
idea where she was and she was 
incredibly difficult to 

2335
02:04:05,960 --> 02:04:08,560
understand. 
I asked her if she was in a home

2336
02:04:08,560 --> 02:04:10,840
or apartment. 
She said apt. 

2337
02:04:11,000 --> 02:04:13,800
I told her to look out the 
window and tell me what she saw.

2338
02:04:14,120 --> 02:04:16,000
She said a red car and a blue 
car. 

2339
02:04:16,120 --> 02:04:19,960
Not much help there so I asked 
her how many stories the 

2340
02:04:19,960 --> 02:04:22,400
apartment complex had and she 
said three. 

2341
02:04:22,520 --> 02:04:26,120
This was obviously not a lot to 
go on, so I finally asked what 

2342
02:04:26,120 --> 02:04:28,320
the last thing she remembers 
remember seeing before they 

2343
02:04:28,320 --> 02:04:31,280
pulled into the apartment 
complex and she said a target. 

2344
02:04:31,480 --> 02:04:34,720
I knew there was a target just 
outside our jurisdiction and a 

2345
02:04:34,720 --> 02:04:37,480
couple of three story apartments
near there, but one in 

2346
02:04:37,480 --> 02:04:40,960
particular that we got called 
out to regularly so I dispatched

2347
02:04:40,960 --> 02:04:43,200
police. 
Meanwhile, the boyfriend was 

2348
02:04:43,200 --> 02:04:46,840
beating down the door, literally
and was about to get in, so I 

2349
02:04:46,840 --> 02:04:49,280
knew it was urgent that we find 
her immediately. 

2350
02:04:49,440 --> 02:04:52,880
I hoped with all my heart that I
sent police to the right place. 

2351
02:04:53,000 --> 02:04:56,160
When my officers pulled on 
scene, they reported seeing a 

2352
02:04:56,160 --> 02:04:59,000
red and a blue castle, so I knew
we were close, but we still 

2353
02:04:59,000 --> 02:05:02,400
didn't know which apartment. 
The boyfriend was about to burst

2354
02:05:02,400 --> 02:05:04,880
in the room, so she hid under 
the bed and when he finally 

2355
02:05:04,880 --> 02:05:08,120
broke down the door I told her 
to run toward the front door and

2356
02:05:08,120 --> 02:05:11,160
to scream as loud as she could. 
Which we're not really supposed 

2357
02:05:11,160 --> 02:05:14,400
to do because if they get hurt 
after you give them an order, it

2358
02:05:14,400 --> 02:05:17,640
can leave the PD libel. 
But she was frozen and needed 

2359
02:05:17,640 --> 02:05:20,960
help and we needed to find her, 
or at least maybe someone would 

2360
02:05:20,960 --> 02:05:23,360
hear her scream and call us with
an address. 

2361
02:05:23,520 --> 02:05:26,640
He came into the room, she slid 
out from under the bed and ran 

2362
02:05:26,640 --> 02:05:29,600
to the front door. 
Screaming burst outside and my 

2363
02:05:29,600 --> 02:05:32,680
officers were right there. 
Turned out the reason she was so

2364
02:05:32,680 --> 02:05:35,560
difficult to understand was 
because the bastard had knocked 

2365
02:05:35,560 --> 02:05:38,520
out her teeth. 
I'm so glad you managed to help 

2366
02:05:38,520 --> 02:05:41,840
her. 
My step dad's fire station once 

2367
02:05:41,840 --> 02:05:44,840
got a call asking whether you 
should throw salt or sugar on a 

2368
02:05:44,840 --> 02:05:47,640
fire to put it out. 
I'm not sure if the call was 

2369
02:05:47,640 --> 02:05:50,320
transferred or they'd called the
station directly. 

2370
02:05:50,440 --> 02:05:53,240
He asked why and they responded 
that her and her husband 

2371
02:05:53,240 --> 02:05:56,280
disagreed on it. 
He asked if they had a fire and 

2372
02:05:56,280 --> 02:05:59,720
they said well yes, but they 
were just wondering which to 

2373
02:05:59,720 --> 02:06:02,600
use. 
He asked where and they said oh 

2374
02:06:02,720 --> 02:06:04,880
we're just behind the station to
the east. 

2375
02:06:05,040 --> 02:06:07,600
He looked over and could see 
flames rolling out of their 

2376
02:06:07,600 --> 02:06:10,520
kitchen window. 
No, I don't need you to put it 

2377
02:06:10,520 --> 02:06:13,840
out, I just want to know which 
of these to use because driving 

2378
02:06:13,840 --> 02:06:15,960
that thing over here is really 
expensive. 

2379
02:06:17,120 --> 02:06:20,520
Guy called 911 and said there 
was a bomber tower. 

2380
02:06:20,520 --> 02:06:24,600
Local Walmart, very small town. 
So we advised our offices and 

2381
02:06:24,600 --> 02:06:27,480
went through the standard 
procedure of advising Walmart 

2382
02:06:27,480 --> 02:06:29,880
and having them clear out, close
the store. 

2383
02:06:30,040 --> 02:06:32,680
In the meantime we called the 
phone company and did some 

2384
02:06:32,680 --> 02:06:35,760
tracking on the phone. 
Guy was fired from Walmart that 

2385
02:06:35,760 --> 02:06:38,640
day and was picked up for making
a terroristic threat. 

2386
02:06:38,840 --> 02:06:42,640
Fricked his life up doing that. 
Calling in is so much easier. 

2387
02:06:43,680 --> 02:06:47,080
We get a slimmed down transcript
of the call takers conversation 

2388
02:06:47,080 --> 02:06:49,720
on our computers when the call 
gets dispatched. 

2389
02:06:49,880 --> 02:06:52,920
A ton of them are just caller 
requests, ambulance to X 

2390
02:06:52,920 --> 02:06:55,280
location, no further 
information. 

2391
02:06:55,280 --> 02:06:58,600
Which is fine because at least 
then they usually send a cop car

2392
02:06:58,600 --> 02:07:01,320
along with us in case something 
sketchy is going on. 

2393
02:07:01,480 --> 02:07:04,840
Incorrect information is often 
way worse than no information 

2394
02:07:04,840 --> 02:07:07,720
because if it incorrectly comes 
over as something behind they 

2395
02:07:07,720 --> 02:07:10,640
send us alone and we can end up 
alone on on a scene that we 

2396
02:07:10,640 --> 02:07:12,480
should have police assistance 
on. 

2397
02:07:12,680 --> 02:07:15,960
Last week I had a fall from 
standing height leg injury, turn

2398
02:07:15,960 --> 02:07:19,560
out to be a shooting with a huge
crowd of sketchy people on scene

2399
02:07:19,720 --> 02:07:23,080
and not long before that we had 
an abdominal pain turn out to be

2400
02:07:23,080 --> 02:07:25,120
a guy who got stabbed in the 
abdomen. 

2401
02:07:25,480 --> 02:07:29,560
The abdominal pain dude wasn't 
lying, just not specific enough 

2402
02:07:29,560 --> 02:07:32,000
to save his life if the stabber 
was still there. 

2403
02:07:33,200 --> 02:07:37,680
Not me but my friends dad in a 
999 emergency operator and he 

2404
02:07:37,680 --> 02:07:40,320
picked up a call. 
The caller just said help and 

2405
02:07:40,320 --> 02:07:42,960
hung up. 
By the time he sent the police 

2406
02:07:43,120 --> 02:07:45,920
the house fire had nearly burned
the whole thing down. 

2407
02:07:46,280 --> 02:07:50,920
Oh no, in the Army and work as a
dispatcher on post. 

2408
02:07:51,040 --> 02:07:54,440
What is your emergency? 
Silence but sounds of breathing 

2409
02:07:54,440 --> 02:07:56,600
on the phone. 
Hello Mail. 

2410
02:07:56,680 --> 02:07:59,880
I need you to send special 
forces to my house because my 

2411
02:07:59,880 --> 02:08:02,480
mom took something and ice 
acting herself. 

2412
02:08:02,680 --> 02:08:04,480
So what is your address and 
number? 

2413
02:08:04,600 --> 02:08:07,880
We actually have a computer that
tells us, but we double check in

2414
02:08:07,880 --> 02:08:11,080
case of faulty system mail. 
I can't give you that 

2415
02:08:11,080 --> 02:08:14,160
information. 
Special forces is coming for us,

2416
02:08:14,320 --> 02:08:16,280
Sir. 
Tell me about your mother. 

2417
02:08:16,400 --> 02:08:18,080
In what way is she not acting 
herself? 

2418
02:08:18,160 --> 02:08:20,560
Yourself male. 
You already know. 

2419
02:08:20,680 --> 02:08:22,760
You can see it on your computers
can't you? 

2420
02:08:22,880 --> 02:08:25,680
Where is my mom? 
Mind you the male sounds to be 

2421
02:08:25,680 --> 02:08:28,200
in adulthood and very slow 
slurred speech. 

2422
02:08:28,360 --> 02:08:31,360
So you just said she wasn't 
acting herself so how do you 

2423
02:08:31,400 --> 02:08:34,280
even know that? 
But ask me where she is male. 

2424
02:08:34,440 --> 02:08:37,080
Boo. 
Male special forces already 

2425
02:08:37,080 --> 02:08:38,360
know. 
Hangs up. 

2426
02:08:38,560 --> 02:08:40,920
I tried to call back but no 
response. 

2427
02:08:41,040 --> 02:08:46,040
The caller wasn't even on post. 
Not an operator but an EMT. 

2428
02:08:46,160 --> 02:08:49,640
Major respect for our operators 
as they have to get stories 

2429
02:08:49,640 --> 02:08:52,680
fourth or fifth hand and pieced 
together a narrative for us on 

2430
02:08:52,680 --> 02:08:55,520
the ground. 
I got a call for a sick person. 

2431
02:08:55,680 --> 02:08:58,040
No other details except maybe an
age. 

2432
02:08:58,240 --> 02:09:02,120
Arrived to find this guy very 
very dead in his backyard. 

2433
02:09:02,280 --> 02:09:06,120
Judging by the state of his 
body, probably died 4 six hours 

2434
02:09:06,120 --> 02:09:09,600
earlier. 
When I was actually a 911 

2435
02:09:09,600 --> 02:09:13,120
operator, we had a mentally ill 
guy call in about once or twice 

2436
02:09:13,120 --> 02:09:15,640
a month because he thought that 
his neighbors were putting 

2437
02:09:15,640 --> 02:09:19,640
poison gas through his vents. 
However, when he would call he 

2438
02:09:19,640 --> 02:09:22,320
would say they're doing it again
and then hang up. 

2439
02:09:22,520 --> 02:09:26,040
The first time I received the 
call I had no clue what was 

2440
02:09:26,040 --> 02:09:29,320
happening, but since it was a 
fairly common occurrence the 

2441
02:09:29,320 --> 02:09:32,680
officers knew what was up. 
A guy that lives in a very rural

2442
02:09:32,680 --> 02:09:35,880
part of the county called once 
and said the KKK was going to 

2443
02:09:35,880 --> 02:09:38,920
kill him and then hung up. 
It's very sad because when the 

2444
02:09:38,920 --> 02:09:41,760
sheriff's depth got out there, 
there was the cross burning on 

2445
02:09:41,760 --> 02:09:44,880
his lawn. 
As a former operator, I can say 

2446
02:09:44,880 --> 02:09:48,280
the more details you give, the 
better the agency can help you 

2447
02:09:48,560 --> 02:09:52,080
in a general sense. 
However, I do know that people 

2448
02:09:52,080 --> 02:09:54,680
are not always in a spot to give
those details. 

2449
02:09:55,840 --> 02:09:57,800
I've made a vague phone call 
before. 

2450
02:09:57,960 --> 02:10:01,040
Once I was going into shock from
a bee sting. 

2451
02:10:01,200 --> 02:10:03,880
I didn't know I was allergic 
until that moment. 

2452
02:10:04,040 --> 02:10:08,960
I attempted to call 911 and all 
I could manage was it up. 

2453
02:10:09,120 --> 02:10:11,040
Hello. 
The operator asked me several 

2454
02:10:11,040 --> 02:10:13,880
pertinent questions but I 
couldn't remember my name or 

2455
02:10:13,880 --> 02:10:15,960
where I was. 
So after a few seconds of the 

2456
02:10:15,960 --> 02:10:19,600
operator asking if I was OK, I 
just hung up because I didn't 

2457
02:10:19,600 --> 02:10:22,080
know what to say. 
They called back and I went 

2458
02:10:22,080 --> 02:10:25,320
through the same process. 
I was scared because I knew I 

2459
02:10:25,320 --> 02:10:28,240
was in danger, but my brain 
didn't know how to communicate 

2460
02:10:28,240 --> 02:10:30,560
that. 
Luckily, the person whose house 

2461
02:10:30,560 --> 02:10:33,520
I was at gave me some Benadryl 
and made the call for me. 

2462
02:10:33,640 --> 02:10:38,800
She saved my life. 
Not 911 operator but firefighter

2463
02:10:38,960 --> 02:10:41,280
got sent out to a major car 
accident. 

2464
02:10:41,480 --> 02:10:44,240
However, the info the caller 
gave was that it was on the 

2465
02:10:44,240 --> 02:10:47,720
highway anywhere between our 
town and a town 15 kilometers 

2466
02:10:47,720 --> 02:10:50,000
away. 
We had three brigades respond 

2467
02:10:50,000 --> 02:10:53,080
and each searched 1/3 of the 
highway with no accidents to be 

2468
02:10:53,080 --> 02:10:55,400
seen. 
Dispatch called the original 

2469
02:10:55,400 --> 02:10:58,320
caller back but they said they 
couldn't provide more info as 

2470
02:10:58,320 --> 02:11:02,960
they're out of the area now. 
Former Medicare call from a 

2471
02:11:02,960 --> 02:11:06,120
nursing home that said patient 
in wheelchair located in the 

2472
02:11:06,120 --> 02:11:09,000
lobby with breathing 
difficulties shortly before 

2473
02:11:09,000 --> 02:11:11,680
getting on scene. 
Turns into a full arrest and 

2474
02:11:11,680 --> 02:11:15,200
upon my patient contact, patient
had been dead for at least a 

2475
02:11:15,200 --> 02:11:18,120
couple hours. 
Went from innocuous to dead guy 

2476
02:11:18,120 --> 02:11:20,240
in the lobby of the nursing home
real quick. 

2477
02:11:21,320 --> 02:11:24,840
I'm a 911 operator but a Co 
worker took the call. 

2478
02:11:25,000 --> 02:11:29,760
Went something like this. 911 
where is your emergency comma? 

2479
02:11:29,760 --> 02:11:32,320
Caller provides address and then
bang. 

2480
02:11:32,480 --> 02:11:35,800
The guy shot himself in the head
behind the barn and wanted first

2481
02:11:35,800 --> 02:11:38,200
responders to find him before 
his family did. 

2482
02:11:38,400 --> 02:11:41,320
She said she stayed on the line 
and listened to him gurgle and 

2483
02:11:41,320 --> 02:11:44,320
struggle to breathe for a few 
minutes until EMS arrived. 

2484
02:11:44,840 --> 02:11:48,080
Jesus Christ that's awful to 
have the mental fortitude to 

2485
02:11:48,080 --> 02:11:50,360
stay on the line with him while 
he's bleeding out his 

2486
02:11:50,360 --> 02:11:53,040
incredible. 
I'm sure she is pretty scarred 

2487
02:11:53,040 --> 02:11:57,240
from that experience. 
Some girl calls saying her car 

2488
02:11:57,240 --> 02:11:59,760
was stolen. 
I'm asking questions. 

2489
02:11:59,920 --> 02:12:02,640
I ask which direction she last 
saw it headed. 

2490
02:12:02,760 --> 02:12:05,920
She says we are passing Northern
Blvd. now. 

2491
02:12:06,160 --> 02:12:08,440
WTF. 
I ask if she's in the car and 

2492
02:12:08,440 --> 02:12:11,040
she says yes. 
Stolen car call is now a 

2493
02:12:11,040 --> 02:12:14,240
kidnapping call. 
I'm asking her more questions. 

2494
02:12:14,440 --> 02:12:17,080
Police are scrambling. 
I then hearsay. 

2495
02:12:17,200 --> 02:12:19,240
Slow down baby, you're scaring 
me. 

2496
02:12:19,400 --> 02:12:21,960
Kidnapping call has now DF 
escalated to an angry 

2497
02:12:21,960 --> 02:12:24,640
girlfriend. 
Call police, still find them and

2498
02:12:24,640 --> 02:12:28,560
make sure everything is okay. 
I just laugh at the idea of him 

2499
02:12:28,560 --> 02:12:31,440
sitting there quietly while she 
describes to the police which 

2500
02:12:31,440 --> 02:12:35,280
direction they are headed. 
Only but a good buddy is a 

2501
02:12:35,280 --> 02:12:38,760
police officer and guard radio 
to look for a shirtless Hispanic

2502
02:12:38,760 --> 02:12:41,680
man in a blue pickup truck. 
Not that vague, but after 

2503
02:12:41,680 --> 02:12:45,360
chasing him for over an hour and
involving 30 police cars over 

2504
02:12:45,360 --> 02:12:48,960
three different jurisdictions, 
it was a guy with no drivers 

2505
02:12:48,960 --> 02:12:51,360
license and not the guy they 
were looking for. 

2506
02:12:52,440 --> 02:12:56,160
Not sure if this counts but my 
friend's dad used to be a cop 

2507
02:12:56,320 --> 02:12:58,840
and he got this radioed into him
from a colleague. 

2508
02:12:59,040 --> 02:13:03,240
Injured woman in my town name 
need backup, nothing else. 

2509
02:13:03,360 --> 02:13:05,600
He tried responding back and got
nothing. 

2510
02:13:05,800 --> 02:13:09,120
He eventually got into contact 
with him a few days later and I 

2511
02:13:09,120 --> 02:13:12,040
get a woman had faked an injury 
and ended up attacking the 

2512
02:13:12,040 --> 02:13:15,480
officer. 
I was a caller here but I was 

2513
02:13:15,480 --> 02:13:19,000
sickened on a multitude of drugs
my doc had prescribed me. 

2514
02:13:19,160 --> 02:13:22,280
A woman came to my and my 
partner's house saying someone 

2515
02:13:22,280 --> 02:13:25,320
in the alley needed help and she
was too scared to step in. 

2516
02:13:25,480 --> 02:13:28,840
I called 911 as my partner 
headed up to see what he could 

2517
02:13:28,840 --> 02:13:31,160
do. 
I followed shortly after. 

2518
02:13:31,280 --> 02:13:33,160
The woman who knocked quickly 
vanished. 

2519
02:13:33,320 --> 02:13:36,760
I asked for police, but was 
absolutely no help to the 911 

2520
02:13:36,760 --> 02:13:39,480
operator. 
Me, I need the police. 

2521
02:13:39,600 --> 02:13:43,360
Someone's hurt. 911 Who's hurt? 
Me? 

2522
02:13:43,480 --> 02:13:47,960
I don't know. 
Oh, I hear yelling. 911 Who's 

2523
02:13:47,960 --> 02:13:49,200
yelling? 
Me. 

2524
02:13:49,320 --> 02:13:52,640
I don't know. 911 What are they 
saying? 

2525
02:13:52,800 --> 02:13:57,240
Me, I don't know. 911 Is it a 
man or a woman? 

2526
02:13:57,360 --> 02:14:01,320
Me, Gosh, I don't know. 
It just kept going with me, 

2527
02:14:01,320 --> 02:14:04,080
always answering, I don't know, 
over and over. 

2528
02:14:04,200 --> 02:14:06,920
The police had no idea what they
were walking into when they 

2529
02:14:06,920 --> 02:14:09,960
arrived, but it was a kid and 
that victim who'd escaped by 

2530
02:14:09,960 --> 02:14:12,840
jumping out of his own SUV that 
they'd taken him in and 

2531
02:14:12,840 --> 02:14:15,200
hightailing in into the alley to
hide get help. 

2532
02:14:15,400 --> 02:14:18,440
He came back to our house six 
weeks later with a box of 

2533
02:14:18,440 --> 02:14:20,480
chocolates to thank us for 
helping him. 

2534
02:14:20,880 --> 02:14:23,400
I don't know is still a valid 
answer for us. 

2535
02:14:23,560 --> 02:14:26,840
And I've taken I don't know any 
day over a why are you asking me

2536
02:14:26,840 --> 02:14:30,480
all these questions? 
Or worse, the caller hanging up.

2537
02:14:30,760 --> 02:14:33,520
Thanks for staying on the line 
and trying your best. 

2538
02:14:34,720 --> 02:14:37,960
Not me, but heard of a case 
where a domestic violence victim

2539
02:14:37,960 --> 02:14:41,960
called emergency and it went 
somewhat like this. 911, what's 

2540
02:14:41,960 --> 02:14:44,720
your emergency? 
Hi, I'd like to order pizza. 

2541
02:14:44,880 --> 02:14:46,840
You realize you've called 
emergency? 

2542
02:14:46,920 --> 02:14:49,400
Yes. 
Can I get a super supreme? 

2543
02:14:49,560 --> 02:14:52,200
911? 
Operator realizes what's going 

2544
02:14:52,200 --> 02:14:54,320
on. 
Are you under duress and unable 

2545
02:14:54,320 --> 02:14:56,080
to speak? 
But you need police help. 

2546
02:14:56,240 --> 02:14:59,000
Yes, that's right. 
My address is X. 

2547
02:14:59,200 --> 02:15:01,200
How long until the pizza 
arrives? 

2548
02:15:01,400 --> 02:15:04,200
10 minutes. 
The pizza didn't show but cops 

2549
02:15:04,200 --> 02:15:07,760
did and the abusive boyfriend 
was separated from his knife. 

2550
02:15:08,160 --> 02:15:12,000
I think that was on ATV ad about
domestic violence awareness. 

2551
02:15:12,160 --> 02:15:15,680
I remember hearing the same one.
That crap got to me. 

2552
02:15:16,760 --> 02:15:20,080
Not an operator, but many 
dispatch systems force you to 

2553
02:15:20,080 --> 02:15:23,800
file the call under a category. 
I can't tell you how many times 

2554
02:15:23,800 --> 02:15:25,680
I've been sent to the sick 
person. 

2555
02:15:26,920 --> 02:15:29,760
Probably the most confusing 
calls to deal with were the ones

2556
02:15:29,760 --> 02:15:32,760
from cars auto dialling when 
they detected a collision. 

2557
02:15:32,920 --> 02:15:35,880
They only came through on 
certain call terminals set up to

2558
02:15:35,880 --> 02:15:39,320
also receive the GPS data from 
the vehicle, but would otherwise

2559
02:15:39,320 --> 02:15:42,440
come through like any other 999 
call. 

2560
02:15:42,560 --> 02:15:45,440
You'd essentially be placed in a
conversation with a probably 

2561
02:15:45,440 --> 02:15:48,600
half concussed person very 
confused as to why their car 

2562
02:15:48,600 --> 02:15:50,720
dashboard was now talking to 
them. 

2563
02:15:50,880 --> 02:15:54,000
Many people didn't even know 
their car had the feature built 

2564
02:15:54,000 --> 02:15:57,520
in. 
I was the vague call once, but 

2565
02:15:57,520 --> 02:16:01,000
apparently not that vague since 
they figured it out in a damned 

2566
02:16:01,000 --> 02:16:02,520
hurry. 
I was 3. 

2567
02:16:02,600 --> 02:16:06,800
I had just learned about 911. 
I vaguely remember wanting to 

2568
02:16:06,800 --> 02:16:10,760
test it to make sure it worked. 
I called, breathed for a few 

2569
02:16:10,760 --> 02:16:15,080
seconds, giggled, and hung up. 
Feeling that perhaps, I mean, I 

2570
02:16:15,080 --> 02:16:18,760
might have done something wrong.
I ran and hid behind the couch. 

2571
02:16:18,920 --> 02:16:22,320
In hindsight, this may have been
a particularly boneheaded move, 

2572
02:16:22,520 --> 02:16:26,680
even for a three-year old. 
Because one, the couch was in 

2573
02:16:26,680 --> 02:16:30,680
the middle of an open floor 
plan, and two, both my parents 

2574
02:16:30,680 --> 02:16:32,480
were sitting on the couch at the
time. 

2575
02:16:32,639 --> 02:16:35,639
It was the equivalent of a 
cartoon fat person trying to 

2576
02:16:35,639 --> 02:16:39,080
hide behind a tree if they were 
trying to hide from someone 

2577
02:16:39,080 --> 02:16:41,040
right on the other side of the 
tree. 

2578
02:16:41,160 --> 02:16:44,080
And also, you know, I kind of 
lived there. 

2579
02:16:44,240 --> 02:16:48,040
They'd find me eventually. 
At this point, the phone rings 

2580
02:16:48,200 --> 02:16:51,440
as my mom tells the story. 
The dispatcher was quite 

2581
02:16:51,440 --> 02:16:55,400
straightforward. 
Dispatcher, Hello, this is 911 

2582
02:16:55,400 --> 02:16:58,200
returning your call. 
What is your emergency? 

2583
02:16:58,320 --> 02:17:00,080
Mom? 
Blank confusion. 

2584
02:17:00,320 --> 02:17:03,879
Dispatcher, do you by any chance
have any small children in your 

2585
02:17:03,879 --> 02:17:07,000
residence? 
Mom slowly turns around like a 

2586
02:17:07,000 --> 02:17:09,680
possessed person to make direct 
eye contact with me. 

2587
02:17:09,799 --> 02:17:12,879
Yes, yes we do. 
I will speak. 

2588
02:17:12,959 --> 02:17:14,879
Speak with him. 
It was not a pleasant 

2589
02:17:14,879 --> 02:17:19,799
conversation. 
Not a 911 operator, but I recite

2590
02:17:19,799 --> 02:17:23,040
the call from a hidden number. 
The man on the other side said 

2591
02:17:23,040 --> 02:17:26,920
it was rape and hung up on me. 
Yet I wouldn't be able to sleep 

2592
02:17:26,920 --> 02:17:31,160
that night. 
Me, a 911 dispatcher. 

2593
02:17:31,280 --> 02:17:34,719
What's your location? 
Caller says name of town. 

2594
02:17:34,840 --> 02:17:36,799
Me. 
OK, but where are you? 

2595
02:17:36,959 --> 02:17:40,559
C My room. 
M All right, but where is that? 

2596
02:17:40,680 --> 02:17:46,879
C My house not 911 but funny AF.
From one of my friends that is a

2597
02:17:46,879 --> 02:17:50,240
Ranger they received a call from
a guy who got lost in the 

2598
02:17:50,240 --> 02:17:53,000
mountains. 
They asked him can you tell us 

2599
02:17:53,000 --> 02:17:55,799
where you are? 
He said next to a tree. 

2600
02:17:55,920 --> 02:17:59,000
He was not kidding. 
Weird parties asking a lost 

2601
02:17:59,000 --> 02:18:03,559
person where they are them 
qualify as too vague to be 

2602
02:18:03,559 --> 02:18:06,480
useful to anyone. 
People will start talking while 

2603
02:18:06,480 --> 02:18:09,200
the phone is still ringing and 
I'll answer in the middle of a 

2604
02:18:09,200 --> 02:18:11,480
story. 
When you ask people what address

2605
02:18:11,480 --> 02:18:14,799
they're at, you can get things 
like the name of the city, the 

2606
02:18:14,799 --> 02:18:18,440
corner store, sue, a city of any
other random generic name they 

2607
02:18:18,440 --> 02:18:21,760
decide for that part of the 
city, and my favorite, my home 

2608
02:18:21,760 --> 02:18:23,719
and at my friend so and so's 
house. 

2609
02:18:23,840 --> 02:18:26,959
Like that helps at all. 
Other fun ones include calling 

2610
02:18:26,959 --> 02:18:30,080
'cause they were assaulted by a 
roommate, lover, relative and 

2611
02:18:30,080 --> 02:18:33,080
all they'll do is yell to hurry 
up without ever telling you 

2612
02:18:33,080 --> 02:18:36,040
where the Frick they are or 
their apartment number if you do

2613
02:18:36,040 --> 02:18:39,480
manage to figure it out and they
don't know the last name of this

2614
02:18:39,480 --> 02:18:42,360
person, just some vague crap 
like Henry. 

2615
02:18:42,520 --> 02:18:45,840
They also can't give you any 
details of what color or type of

2616
02:18:45,840 --> 02:18:49,160
clothing this person has on and 
if you ask if they are white, 

2617
02:18:49,160 --> 02:18:52,480
black, Hispanic, they'll say 
yeah it's not a yes or no 

2618
02:18:52,480 --> 02:18:54,520
question. 
Then you have the I'm on the 

2619
02:18:54,520 --> 02:18:57,639
Interstate and they can't tell 
you which direction they're 

2620
02:18:57,639 --> 02:19:00,719
going and give you locations 
that are physically impossible 

2621
02:19:00,879 --> 02:19:04,879
like east bound on I-95. 
And it's somewhere between these

2622
02:19:04,879 --> 02:19:08,520
two mile markers that are 20 
miles apart for a reckless 

2623
02:19:08,520 --> 02:19:10,920
driver. 
They saw 1020 freaking minutes 

2624
02:19:10,920 --> 02:19:12,160
ago. 
It's red. 

2625
02:19:12,320 --> 02:19:14,680
Don't know if it's a truck Savo 
sedan. 

2626
02:19:14,799 --> 02:19:18,160
Didn't look at the license 
plate, but it's super important 

2627
02:19:18,160 --> 02:19:21,160
we stop them. 
Oh and they pointed a gun at the

2628
02:19:21,160 --> 02:19:23,559
caller. 
I was once written up for a call

2629
02:19:23,559 --> 02:19:26,600
about prostitution, 
predominantly black neighborhood

2630
02:19:26,600 --> 02:19:29,639
at a corner store. 
He's at H that's it. 

2631
02:19:29,760 --> 02:19:33,360
Wouldn't give me any physical 
discrete at all and got pee when

2632
02:19:33,360 --> 02:19:36,280
I asked how he knew. 
I asked what she was doing 

2633
02:19:36,280 --> 02:19:39,600
exactly to make him think that. 
He hangs up and calls the 

2634
02:19:39,600 --> 02:19:42,559
chief's office before the call 
is even cleared. 

2635
02:19:42,680 --> 02:19:44,840
Yep. 
I had to send a cop out to 

2636
02:19:44,840 --> 02:19:47,400
essentially Harris. 
All the black women outside the 

2637
02:19:47,400 --> 02:19:49,600
store minding their own 
business. 

2638
02:19:49,720 --> 02:19:52,760
I'm called to the office and 
written up for doing my job. 

2639
02:19:52,960 --> 02:19:55,960
Most people assume you know 
every building ever erected or 

2640
02:19:55,960 --> 02:19:58,840
demolished. 
No, I don't know where the old 

2641
02:19:58,840 --> 02:20:01,080
Kmart is. 
Just tell me you're at the 

2642
02:20:01,080 --> 02:20:02,280
freaking. 
Best Buy. 

2643
02:20:02,480 --> 02:20:05,360
It's been Best Buy for over 9 
freaking years. 

2644
02:20:05,560 --> 02:20:09,160
Today's winner was a 911 call 
and she's very mellow and half 

2645
02:20:09,160 --> 02:20:12,000
paying attention to the phone 
even though she called me. 

2646
02:20:12,120 --> 02:20:15,000
Caller I. 
You're looking for Melvin. 

2647
02:20:15,160 --> 02:20:19,280
Generic, but name 911. 
Is this someone there with you? 

2648
02:20:19,480 --> 02:20:21,520
What address are you at? 
Caller? 

2649
02:20:21,680 --> 02:20:23,640
No. 
You're looking for Melvin. 

2650
02:20:23,760 --> 02:20:28,000
He got warrants and I know where
he at. 911, Fine. 

2651
02:20:28,080 --> 02:20:30,320
What's Melvin's middle name or 
birthday? 

2652
02:20:30,480 --> 02:20:32,800
Cole now angry. 
I don't know. 

2653
02:20:32,920 --> 02:20:37,480
You're the one after him, not 
me. 911 is Melvin wanted for 

2654
02:20:37,480 --> 02:20:40,400
something he did in our city. 
Caller No. 

2655
02:20:40,560 --> 02:20:46,560
He did it 2 cities over 911. 
Okay, is Melvin here in our city

2656
02:20:46,720 --> 02:20:49,960
cooler? 
No, he's somewhere in about 7 

2657
02:20:49,960 --> 02:20:51,920
states away. 
What the Frick? 

2658
02:20:52,280 --> 02:20:58,120
I-95, like most odd numbered 
highways, runs NS not east West.

2659
02:20:59,280 --> 02:21:02,880
I had a person with a heavy 
Hispanic accent call from a 911 

2660
02:21:02,880 --> 02:21:06,000
phone saying they were lost in 
the forest and very cold. 

2661
02:21:06,160 --> 02:21:09,120
They said they had been using 
the city lights to find their 

2662
02:21:09,120 --> 02:21:11,920
way but the snow was blocking it
out and they were scared and 

2663
02:21:12,040 --> 02:21:16,560
then they disconnected. 
Not a dispatcher but an EMT 

2664
02:21:16,680 --> 02:21:19,680
responding to a call that goes 
over as anything really vague 

2665
02:21:19,680 --> 02:21:22,560
can suck. 
Best example for me so far. 

2666
02:21:22,680 --> 02:21:24,880
We get dispatched for the sick 
person. 

2667
02:21:25,040 --> 02:21:28,640
Guy just doesn't feel good. 
Not enough details to give us 

2668
02:21:28,640 --> 02:21:32,080
more to save the details. 
He was apparently having an 

2669
02:21:32,080 --> 02:21:35,360
aortic dissection. 
Usually when somebody has one of

2670
02:21:35,360 --> 02:21:38,840
these they aren't found alive. 
He actually lived through it, 

2671
02:21:38,840 --> 02:21:43,680
although all said had something 
like a 15% chance of survival 

2672
02:21:43,680 --> 02:21:47,680
from A to discharge from rehab. 
Guy has an Angel or the devil 

2673
02:21:47,680 --> 02:21:52,240
himself watching his back there.
Suspicious person calls. 

2674
02:21:52,400 --> 02:21:56,320
As in they can't say why he's 
suspicious, just something about

2675
02:21:56,320 --> 02:21:58,480
him. 
Is he looking into houses? 

2676
02:21:58,600 --> 02:22:01,560
No Is he checking door handles 
on cars? 

2677
02:22:01,720 --> 02:22:03,720
No. 
Then what's suspicious about 

2678
02:22:03,720 --> 02:22:05,960
him? 
You just have a bad feeling. 

2679
02:22:07,120 --> 02:22:10,920
I wasn't a 911 operator but I 
was a clerk in a military 

2680
02:22:10,920 --> 02:22:14,160
emergency room and this probably
fits the spirit of the question.

2681
02:22:14,360 --> 02:22:18,560
I got a call around 23 AM where 
person just shouted send an 

2682
02:22:18,560 --> 02:22:21,480
ambulance now and hung up before
I could say anything. 

2683
02:22:21,680 --> 02:22:24,800
I had no contact with local 
emergency services. 

2684
02:22:24,960 --> 02:22:28,520
I actually had no contact with 
the military emergency services 

2685
02:22:28,520 --> 02:22:30,760
either. 
Basically I just shrugged and 

2686
02:22:30,760 --> 02:22:33,720
told my nurses that something 
crazy this way comes.