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Hello Chefs, This is Chefs PSA 
Podcast. 

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I'm your host, Andre Natara. 
On today's episode, we're going 

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to get into kitchen etiquette. 
Stay tuned. 

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Before we get into it, let me 
tell you what I've been up to. 

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So here are a couple of things 
that you need to know. 

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First and foremost, I've been 
translating these books that 

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I've written into Italian and 
the one that I'm currently 

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working on, Bad Sue Good Chef, 
will be out within one week. 

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So if you're looking for the 
Italian by Saturday, September 

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9th, it should be available in 
Italy. 

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Actually, I think it's also 
available in the rest of the 

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world, but specifically this is 
for the Italian market. 

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I have a sale going on right now
through September 8th at the 

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Chef's PS:, a merchandise store.
So the hoodies, the beanies, the

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caps. 
Can't get this hat, but I have 

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another one that's happy Cook 
close. 

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You can get that one. 
Everything on sale right now. 

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You can take 10% off using the 
promo code Happy. 

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I'll put a link in the show 
notes. 

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Lastly, exclusive to YouTube, I 
just put out episode one of how 

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to manage like an executive 
chef. 

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So this is a series that I had 
recorded during the pandemic. 

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It's in the style of master 
class and it's you've seen clips

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of it, most likely on social 
media, where it's me in a 

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looking, looking debonair in a 
business suit, talking to the 

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camera about food cost and 
leadership fundamentals and 

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things like that. 
That class people always ask me,

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where is this from, where is 
this from? 

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Well, I'll tell you what I've 
done is I'm going to put all 

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those episodes from that class 
only on YouTube. 

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The first one is out, so go to 
subscribe on the YouTube channel

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and you can see all the classes.
I will release them as I Polish 

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them up a little bit and get 
them ready for the platform. 

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So episode one is available, go 
to YouTube, hit the subscribe 

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button there and make sure you 
follow Chef's PS:. 

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A last update, I started working
on the Food Cost Companion to 

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the three-part Food Cost series.
So the guy that I said I would 

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give away a free ebook, I just 
finished the content for it. 

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Now I got to Polish it up and 
make it look pretty. 

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So I mean realistically I could 
get it done in a couple of days,

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but I got a lot of other things 
going on. 

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So let's say within two weeks or
to one week it'll be out. 

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Hopefully I'm announcing it that
it's available by this time next

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week when you're listening to 
the next podcast. 

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But anyway, regardless, yes, 
it's done. 

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It's written, I just need to 
Polish it up. 

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That'll be available on Gum 
Road, and I'll make sure I link 

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it when it is available. 
I was in San Antonio this past 

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week doing a leadership seminar 
and talking to a lot of chefs 

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this week. 
So I've been talking to chefs 

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all over Texas, the Illuminati 
chefs, right. 

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So the movers and shakers, the 
people that make the decisions. 

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And the question on my mind is 
Michelin coming to Texas. 

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So I saw that Michelin's going 
to Atlanta. 

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I think I saw that. 
I saw that they're going to 

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Denver. 
But I live in Texas and yet no 

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Michelin. 
There's a lot of rumors that 

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Michelin is coming to Texas. 
And as I talk to some chefs, 

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they're like, yeah, done deal. 
Other chefs are like, no, 

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someone screwed it up and the 
deal's done. 

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It's not going to happen. 
Other chefs are like, yeah, for 

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sure. 
They're just waiting until the 

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end of the year to announce it, 
but no one really knows. 

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Everyone's kind of speculating 
right now. 

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We're all, you know, you should 
see these Chef Group texts that 

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I'm in. 
What's up with Michelin? 

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I don't know. 
What do you know? 

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It's all this back and forth. 
It's a lot of speculation, a lot

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of rumors, but I don't think any
of us really know what's going 

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on. 
I hope Michelin comes to Texas 

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long overdue, right? 
I don't know who will get a 

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Michelin star. 
I'm sure. 

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I'm sure there's a lot of 
candidates in Austin and Dallas 

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and Houston and San Antonio. 
But nonetheless, it's incentive 

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for the chefs to work towards 
something and push themselves a 

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little bit. 
For those chefs that want to 

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play that game right. 
I'm hoping Michelin comes to 

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Texas because they're in 
Atlanta, they're in Colorado, 

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they're in Chicago, they're in 
California. 

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They're in New York. 
They're in Miami. 

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Texas seems like the obvious 
choice. 

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The fact that they're not here, 
it's almost disrespectful to 

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Texas. 
Like, who did you guys piss off?

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Right. 
Anyway, so why do I bring that 

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up? 
Yeah, people don't know, but I 

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do a lot of consulting work. 
And I was talking to someone the

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other day and we were talking 
about the potential of Michelin 

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coming to Texas. 
And they said if Michelin comes 

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to Texas and you're consulting 
for us, could you get us a 

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Michelin star? 
And I said, I have no idea. 

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And the reason I say that is 
because a lot of people 

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speculate on, Oh yeah, of course
I'd get a Michelin star. 

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They think they'll get a 
Michelin star, but the truth of 

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the matter is, until you've 
demonstrated that you could do 

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that, it's just theory. 
This is something I talk about 

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often. 
There's levels to this game and 

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I've never gotten a Michelin 
star, so how can I sit here and 

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say that I could get one right? 
It's in theory. 

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I think I could, but I don't 
know if I could. 

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I can't prove it. 
And anyone out there thinking 

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that they could get one and it's
just talk until they can prove 

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it right? 
In theory, I think I could. 

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I look at food on the one star 
level and no disrespect to these

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places, I mean this in a good 
way. 

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I look at these places that have
one star and I think I could do 

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that food. 
Nothing that I see is out of my 

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comfort zone of technique. 
It's in my vocabulary when I 

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look at most one star places, 
like I look at that, I say OK, 

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restaurants that I've run as a 
chef are performing at about 

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that level. 
When you get to the two star 

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level, I would say there's a lot
that I don't understand. 

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When I look at it, it's like I 
don't know how they did that. 

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I have no idea what they did 
here and I have no idea what 

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they did there. 
And I would have a hard time 

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replicating certain things. 
I mean, for God's sake, look at 

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Noma was like 2 Michelin stars 
for a long time. 

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I'm not peeling pumpkin seeds 
and searching for reindeer 

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penises. 
I'm not doing that. 

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So clearly when you get to the 
two star level there's it's very

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advanced cooking. 
And when you get to the three 

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star level, there's things that 
I don't even know. 

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Like I was talking with one of 
my friends, the other day's 

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three star chef and I was 
looking at some of the food that

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he did and I was like I have no 
idea how to reverse engineer 

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that. 
Like I I have no idea how he 

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did. 
I couldn't look at it. 

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Like chefs a lot of times can 
look at dishes and say I see it,

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I can reverse engineer it, I can
make it, I know how to cook, I 

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know how to do this, that and 
the other. 

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But every now and again you see 
things. 

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It's like, I just don't 
understand. 

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It's above my reading level, and
I think that's what people don't

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understand. 
It's like there's so much detail

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the higher up you go that some 
of it is so advanced you don't 

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even know that you're missing 
it, and that that's a weird 

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thing to to think about. 
Like some of the techniques that

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they do are so subtle and so 
advanced that they're over your 

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head that you don't even know 
what happened, right. 

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We were talking about all the 
P's have to be the right size. 

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What's the difference that P was
smaller than this P? 

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You know, maybe they put them 
through a grade or whatever to 

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sort them out or whatever the 
case may be. 

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The attention to detail, the 
further up you go, the ladder is

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tremendous. 
And I think sometimes people 

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overestimate their abilities. 
So back to the person that I was

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talking to with consultancy. 
I said I don't know if I can get

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your Michelin start. 
I'd try. 

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But it's just theory. 
In Texas, we don't have 

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Michelin. 
So I've never had the 

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opportunity to get one gotten 
four stars from Forbes Travel 

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Guide or as it got rating of 29 
or you know local newspapers, 

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the Dallas Morning News or 
whatever the case may be. 

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But that's not Michelin and it's
a different, it's a different 

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level of expectation. 
Anyway, we're a long way off 

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from kitchen etiquette. 
We'll we'll get to that in a 

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second. 
The other thing that you all 

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should be looking at. 
So assuming that you're 

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listening to this when it's 
released, so Sunday, September 

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3rd, today is the day that the 
Bokus Dior USA qualifier is 

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going on. 
I'm clearly not there. 

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I'm recording a podcast working,
but I'm excited about that. 

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So for those of you that don't 
know, the Bokus Dior is a 

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competition which takes place in
Lyon, France. 

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A bunch of countries start to 
compete right now. 

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The USA qualifier is going on in
Napa at Copia and there's three 

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competitors right now that are 
competing to represent the USA. 

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Angus McIntosh, He's competitor 
#1, Vincenzo Lozano, who's 

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competitor #2 he's the CDC at 
Press Restaurant in Napa Valley,

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works with Philip Tessier. 
I believe Philip Tessier is his 

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coach. 
Philip Tessier, For those of you

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that don't know, it's a silver 
silver medal winner at the 

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Bogusti or the first American to
ever get on the podium. 

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Fantastic Chef. 
And then you have Stephanie De 

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Palma, who was formerly the CDC 
at Addison in Southern 

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California. 3 Michelin star 
restaurant, extremely talented 

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chef. 
All three chefs are extremely 

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talented. 
I have no idea who's going to 

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win. 
I'm very curious. 

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I'm excited to see the platters 
and hear about the competition. 

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I have a couple of friends that 
are there this week. 

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I'm sure it'll be all over 
social media anyway. 

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It'll be pretty cool to see who 
wins that, so you should be 

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checking that out. 
The highest level technique that

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you're going to see a lot of 
times happens at these Bo Custi 

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or competitions. 
So if you're a technique geek or

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a technique junkie like I am, 
you want to check it out so you 

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can see what's going on. 
They're always going to pull out

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some new stuff that you haven't 
seen before, so it's pretty 

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cool. 
Most of these chefs that are 

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competing are Michelin 3 star 
level, but they're the elite of 

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the Michelin 3 star level. 
You're the they're the 

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handpicked ones from those 
kitchens, so it's pretty high 

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level. 
Go check it out. 

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So I put together a list of 10 
basic etiquette things that 

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people need to know about 
kitchens and I want to. 

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I might share a couple of 
stories along the way, but a lot

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of times new cooks come into the
kitchen, they just don't know or

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servers or other people that are
working in the kitchen. 

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They just don't understand these
basic things that us as chefs 

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know. 
But if you're new to the 

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industry, you you might make a 
big mistake. 

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So listen to this episode. 
But maybe you need to share it 

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with someone that's a little bit
green that needs to hear some of

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the things that we're talking 
about. 

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The first one is only cooks and 
chefs behind the line, right? 

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It's busy. 
It's hot. 

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Pots and pans tight space, 
knives, stress, chaos sometimes,

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depending on where you're 
working, sometimes the floor is 

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slippery. 
There could be a grease spill. 

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People could be moving with pots
and pans and knives, Whatever. 

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It's a dangerous place. 
Nothing is more dangerous or 

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infuriating than when someone 
who doesn't work behind the line

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unknowingly goes behind the line
in the middle of the rush. 

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The the first time I ever saw 
that I was like right out of 

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culinary school and I was 
working in a kitchen and the 

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server walked behind the line 
and like the sous chef was like,

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don't ever come behind my line 
and just laid into them. 

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And I just remember I was like, 
oh shit. 

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I didn't know that was a rule 
because I was still green, but I

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learned pretty quick no one 
behind the line but cooks and 

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chefs. 
Now everyone said what about 

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dishwashers and porters? 
And yeah, obviously the 

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00:10:55,520 --> 00:10:59,040
occasional person coming behind 
to refill plates or pick up 

224
00:10:59,040 --> 00:11:01,320
dirty pots and pans, which by 
the way, stack your pots, stack 

225
00:11:01,320 --> 00:11:03,560
your pans, make it easy for the 
dish station. 

226
00:11:05,440 --> 00:11:07,760
But yes, they are going to come 
back on occasion. 

227
00:11:07,760 --> 00:11:10,320
But for the most part, during 
service, it should be cooks and 

228
00:11:10,320 --> 00:11:12,360
chefs behind the line, and they 
should have a certain flow 

229
00:11:12,360 --> 00:11:14,440
there. 
You're always wanting to work at

230
00:11:14,440 --> 00:11:17,440
a certain cadence with the other
people on the team to make sure 

231
00:11:17,440 --> 00:11:20,400
that things are running smoothly
and someone coming behind the 

232
00:11:20,400 --> 00:11:22,520
line. 
It's dangerous for the person 

233
00:11:22,520 --> 00:11:24,960
coming behind the line, but it's
also dangerous for the rest of 

234
00:11:24,960 --> 00:11:27,000
the team. 
It just breaks the rhythm when 

235
00:11:27,000 --> 00:11:28,680
people are working, so don't do 
it anyway. 

236
00:11:28,840 --> 00:11:32,320
Only cooks and chefs behind the 
line number two never touch 

237
00:11:32,320 --> 00:11:35,240
another chef's knives without 
asking. 

238
00:11:35,720 --> 00:11:39,000
Now, a lot of places have 
community knives, and I get that

239
00:11:39,000 --> 00:11:40,040
right. 
A lot of times they have the 

240
00:11:40,040 --> 00:11:42,640
community knives that they maybe
they rent out or they purchase, 

241
00:11:43,150 --> 00:11:44,710
and that's for people that don't
have knives, that's a good 

242
00:11:44,710 --> 00:11:47,870
thing. 
But a lot of times chefs go and 

243
00:11:47,870 --> 00:11:50,910
collect knives and they collect 
very expensive knives and they 

244
00:11:50,910 --> 00:11:53,990
take great care of their knives 
and it's like their samurai 

245
00:11:53,990 --> 00:11:55,870
sword. 
Don't touch it, period. 

246
00:11:56,190 --> 00:11:57,950
Don't even look at it, pretend 
it doesn't exist. 

247
00:11:57,950 --> 00:11:59,830
You're going to see some shiny 
new knives over there. 

248
00:12:00,190 --> 00:12:03,310
Don't look at it, don't touch 
it, don't even think about it. 

249
00:12:03,870 --> 00:12:07,110
Never touch another chef's 
knives without asking and ask. 

250
00:12:08,070 --> 00:12:09,790
Look, if someone came up to me 
and said, can I borrow your 

251
00:12:09,790 --> 00:12:12,790
knife, I'd say I'd be like, 
don't you have a knife? 

252
00:12:13,130 --> 00:12:15,450
Are you not ready for the job? 
This is a professional kitchen. 

253
00:12:15,450 --> 00:12:16,330
You're going to show up without 
knives. 

254
00:12:16,330 --> 00:12:18,810
Of course things happen. 
Maybe they don't have a knife, 

255
00:12:18,810 --> 00:12:20,690
maybe they have maybe their new 
cook and they couldn't afford 

256
00:12:20,690 --> 00:12:22,650
what, That's different. 
But if you're a professional 

257
00:12:22,650 --> 00:12:24,530
cook and you've been in this 
industry for a while and you're 

258
00:12:24,530 --> 00:12:26,650
showing up to a job where 
everyone has knives and you 

259
00:12:26,650 --> 00:12:30,210
don't have knife, it's just a 
lack of preparation and common 

260
00:12:30,210 --> 00:12:31,930
sense. 
Like, of course things happen, 

261
00:12:31,930 --> 00:12:34,330
but don't be that cook because 
that cook does exist. 

262
00:12:34,570 --> 00:12:36,170
They show up and they want to 
borrow everyone's knife. 

263
00:12:36,930 --> 00:12:40,250
But the worst thing is they take
it without asking and you don't 

264
00:12:40,250 --> 00:12:43,190
even know. 
And then maybe you have this 

265
00:12:43,230 --> 00:12:46,830
$1000 Japanese knife and they 
drop it and they give it back to

266
00:12:46,830 --> 00:12:50,870
you with a big old chip in it 
and you're like, you're ready to

267
00:12:50,870 --> 00:12:55,030
ring someone. 
Just talking about that, Just 

268
00:12:55,030 --> 00:12:57,030
talking about that makes my 
blood blow. 

269
00:12:58,790 --> 00:13:01,750
Don't be that person #3, Use 
your kitchen voice. 

270
00:13:01,750 --> 00:13:03,950
So we're talking about no one 
else behind the line other than 

271
00:13:03,950 --> 00:13:06,060
cooks and chefs. 
But the cooks and chefs, you 

272
00:13:06,060 --> 00:13:08,700
need to know how to operate on 
the line or in the kitchen so 

273
00:13:08,700 --> 00:13:11,460
it's hot. 
Corner, behind knife, things 

274
00:13:11,460 --> 00:13:12,500
like that. 
Use your voice. 

275
00:13:12,780 --> 00:13:15,020
Do not whisper. 
I used to go up to cooks because

276
00:13:15,020 --> 00:13:17,460
I would get so frustrated 
because they'd be like, behind, 

277
00:13:17,460 --> 00:13:20,220
you know, just kind of 
whispering, like say it loud. 

278
00:13:20,580 --> 00:13:23,980
I'd rather you say it loud and 
me move than me not move and you

279
00:13:23,980 --> 00:13:28,020
stab me or you spill something 
on me when you're coming around 

280
00:13:28,020 --> 00:13:29,940
the corner, say corner, so we 
don't collide. 

281
00:13:30,140 --> 00:13:31,900
Teach this to the service team 
as well, right? 

282
00:13:31,900 --> 00:13:35,100
You're going to prevent a ton of
accidents simply by using your 

283
00:13:35,100 --> 00:13:38,770
voice. 
It's completely acceptable to 

284
00:13:38,770 --> 00:13:41,810
raise your voice if you're 
coming around the corner or if 

285
00:13:41,810 --> 00:13:45,690
you're walking with a hot pot 
behind someone rather than 

286
00:13:45,690 --> 00:13:48,530
spilling it on them. 
This has happened to me before, 

287
00:13:48,530 --> 00:13:51,010
like someone spilled hot boiling
water on me once. 

288
00:13:52,210 --> 00:13:54,290
Thank God I had an apron on, 
everything still works. 

289
00:13:54,450 --> 00:13:59,490
But another time, me being 
careless, talking about knife 

290
00:13:59,490 --> 00:14:01,850
etiquette and also talking about
using your voice. 

291
00:14:02,170 --> 00:14:08,180
I was butchering a piece of meat
and I had a very thin, flexible,

292
00:14:08,180 --> 00:14:12,260
Bony knife. 
So razor sharp, super thin Bony 

293
00:14:12,260 --> 00:14:14,340
knife. 
And I was sauteing at the same 

294
00:14:14,340 --> 00:14:16,380
time that I was. 
I was multitasking, right? 

295
00:14:16,500 --> 00:14:19,140
So I was butchering something 
and I was sauteed and I didn't 

296
00:14:19,140 --> 00:14:21,380
leave the knife on my station. 
So I took the knife with me over

297
00:14:21,380 --> 00:14:25,540
to the Saute station and I was 
holding it carelessly. 

298
00:14:25,980 --> 00:14:29,260
And another cook came up behind 
me to see what I was doing. 

299
00:14:29,500 --> 00:14:32,660
And as he walked up behind me to
kind of peek over my shoulder, 

300
00:14:33,220 --> 00:14:36,220
my knife slid right into his 
leg. 

301
00:14:36,860 --> 00:14:38,860
I could feel the whole thing. 
And it was, it's all kind of 

302
00:14:38,860 --> 00:14:43,140
gross. 
And he just made a face. 

303
00:14:43,340 --> 00:14:45,820
I think he just stabbed my leg. 
So it was a thin, Bony knife, 

304
00:14:45,820 --> 00:14:48,780
Like, I'm talking super thin. 
And he just pulled it out. 

305
00:14:48,780 --> 00:14:52,100
It probably went in like 
literally like 2 inches in his 

306
00:14:52,100 --> 00:14:53,580
leg. 
But the dude was a gangster. 

307
00:14:53,580 --> 00:14:56,100
All he did was just, you know, 
that sucks. 

308
00:14:56,100 --> 00:14:58,500
My fault. 
You wrapped it up with a, you 

309
00:14:58,500 --> 00:15:00,780
know, bandano, tried to make a 
tourniquet or whatever, then 

310
00:15:00,780 --> 00:15:02,500
just went back to work. 
That's it. 

311
00:15:02,500 --> 00:15:05,620
Like, nothing. 
Like, no big deal, tough guys. 

312
00:15:06,780 --> 00:15:09,460
It reminds me of another time, 
you know, Speaking of knife 

313
00:15:09,460 --> 00:15:12,940
safety, digress for a second, I 
worked with this guy from El 

314
00:15:12,940 --> 00:15:15,260
Salvador. 
He was a dishwasher. 

315
00:15:16,580 --> 00:15:18,900
He was like a gorilla in El 
Salvador. 

316
00:15:19,020 --> 00:15:22,900
And I don't mean like the, I 
mean the people with guns in the

317
00:15:22,900 --> 00:15:27,300
jungle, those types of gorillas,
probably a literal killer. 

318
00:15:27,300 --> 00:15:28,860
Like, I don't know, he was a 
scary dude. 

319
00:15:29,260 --> 00:15:34,640
Anyway, one of the servers put a
broken wine glass on the dish 

320
00:15:34,640 --> 00:15:37,600
station and didn't say anything.
So he was a gangster and he was 

321
00:15:37,600 --> 00:15:39,560
hustling on the dish station 
working by himself. 

322
00:15:39,560 --> 00:15:44,000
And he grabbed it and he sliced 
a big chunk of meat right 

323
00:15:44,000 --> 00:15:47,240
through his palm and it was 
dangling and it was gross. 

324
00:15:47,240 --> 00:15:49,000
And so they called me over to 
the dish station. 

325
00:15:49,000 --> 00:15:51,480
This, the sous chef says, hey, 
you need to go check this guy 

326
00:15:51,480 --> 00:15:52,440
out. 
He's bleeding really bad. 

327
00:15:52,440 --> 00:15:54,400
And I see him back there 
wrapping it up. 

328
00:15:54,400 --> 00:15:57,360
And I said, let me take a look. 
And it's, I mean, it's a big 

329
00:15:57,360 --> 00:16:00,480
chunk of flesh, like a V cut out
of his palm. 

330
00:16:01,480 --> 00:16:03,800
And it looks bad. 
I said, you probably need to go 

331
00:16:03,800 --> 00:16:06,000
to the ER. 
This guy had a lot of pride. 

332
00:16:06,000 --> 00:16:08,560
Like I said he was. 
He was a soldier. 

333
00:16:09,080 --> 00:16:10,480
He's like, no, no, I'm good. 
I'm good. 

334
00:16:10,480 --> 00:16:12,320
Let me just wrap it up. 
Maybe I'll put some gorilla glue

335
00:16:12,320 --> 00:16:13,040
on. 
I was like, no, you should 

336
00:16:13,040 --> 00:16:15,040
probably go to the ER. 
He's like, no, no, no, no, chef.

337
00:16:15,040 --> 00:16:15,560
I'm good. 
I'm good. 

338
00:16:15,560 --> 00:16:17,760
I'll prove to you like he wanted
to prove to me how tough he was.

339
00:16:17,760 --> 00:16:19,640
I was like, look, you need to 
take care of that. 

340
00:16:19,640 --> 00:16:21,800
He's like, no, no, no, just get 
me some scissors. 

341
00:16:21,800 --> 00:16:23,200
I'm gonna just cut this flesh 
out. 

342
00:16:24,680 --> 00:16:26,000
And, yeah, that's what he wanted
to do. 

343
00:16:26,000 --> 00:16:28,930
He wanted to cut the You want to
cut a big chunk of meat out of 

344
00:16:28,930 --> 00:16:31,010
his hand with some joist chant? 
I wouldn't do that. 

345
00:16:31,010 --> 00:16:32,530
I would have gone to the ER 
anyway. 

346
00:16:34,050 --> 00:16:38,250
No unsolicited help. 
And what I mean by that is 

347
00:16:38,250 --> 00:16:42,410
sometimes you're caught up on 
your work and maybe you're 

348
00:16:42,410 --> 00:16:43,930
working the line or you're 
working a station. 

349
00:16:43,930 --> 00:16:47,010
Then you just jump in and you 
try to take over someone's 

350
00:16:47,010 --> 00:16:49,650
project or you try and start 
helping them cook. 

351
00:16:50,010 --> 00:16:52,650
Don't do that because you could 
throw off their rhythm. 

352
00:16:52,650 --> 00:16:55,090
They might have a certain way 
that they like to do things. 

353
00:16:55,290 --> 00:16:58,650
They might have the tickets 
organized in their mind and you 

354
00:16:58,650 --> 00:17:00,570
start messing with things on 
their station. 

355
00:17:01,130 --> 00:17:05,050
Don't do that in the kitchen. 
You don't give help unsolicited.

356
00:17:05,050 --> 00:17:08,130
You ask 1st, and I'm not saying 
don't help people be unsolicited

357
00:17:08,130 --> 00:17:11,650
is one thing you have to ask. 
Do you want help? 

358
00:17:11,930 --> 00:17:13,849
Because a lot of times they'll 
say no, I just need this, this, 

359
00:17:13,849 --> 00:17:15,450
this. 
Or a lot of times they'll tell 

360
00:17:15,450 --> 00:17:16,770
you exactly what they need help 
with. 

361
00:17:17,010 --> 00:17:19,089
Because a lot of times people 
want to help with things that 

362
00:17:19,089 --> 00:17:21,970
they don't need help with. 
They might tell you, yeah, I 

363
00:17:21,970 --> 00:17:24,050
need help. 
All I need you to do is set my 

364
00:17:24,050 --> 00:17:25,530
plates out. 
I got the rest. 

365
00:17:25,900 --> 00:17:30,180
But you're like over there based
in their fish messing up the 

366
00:17:30,180 --> 00:17:32,740
rhythm. 
So when you need to give someone

367
00:17:32,740 --> 00:17:34,660
help because you see that they 
need help, it's important that 

368
00:17:34,660 --> 00:17:36,020
you ask them first. 
Do you need help? 

369
00:17:36,260 --> 00:17:38,260
And if they say yes, say what do
you want me to do? 

370
00:17:39,060 --> 00:17:41,580
But do not just jump in 
unsolicited because you can 

371
00:17:41,580 --> 00:17:44,860
actually create a little bit 
more chaos than you were 

372
00:17:44,860 --> 00:17:47,940
intending, so no good deed goes 
unpunished. 

373
00:17:48,100 --> 00:17:50,980
This is one that I don't say 
often, but it's underlooked. 

374
00:17:50,980 --> 00:17:54,380
I put a chef's PS:. 
A up on it once, and that is no 

375
00:17:54,380 --> 00:17:56,460
hands on pockets. 
What do hands in pockets say? 

376
00:17:56,740 --> 00:17:58,340
Right. 
So if you're new to a kitchen, 

377
00:17:58,340 --> 00:17:59,740
you shouldn't. 
Or if you're working in 

378
00:17:59,740 --> 00:18:02,060
hospitality, don't walk around 
with your hands in your pockets 

379
00:18:02,380 --> 00:18:04,220
#1. 
That's gross. 

380
00:18:04,860 --> 00:18:09,100
Like pockets are dirty. 
Lenty money, phone. 

381
00:18:09,100 --> 00:18:11,380
Whatever is in your pocket. 
Whatever's in your pocket 

382
00:18:11,380 --> 00:18:14,420
nonetheless is gross. 
Most likely it's not sanitary, 

383
00:18:14,420 --> 00:18:16,700
but two, your hands should be 
working. 

384
00:18:16,900 --> 00:18:18,860
And if you're walking around 
with your hands in your pockets,

385
00:18:19,100 --> 00:18:21,020
that means you're not working. 
Get to work. 

386
00:18:22,520 --> 00:18:24,280
When other people see people 
with their hands in their 

387
00:18:24,280 --> 00:18:28,440
pockets, all that screams is I'm
not working right. 

388
00:18:28,760 --> 00:18:31,640
Both hands out of your pockets 
doing something or keep them by 

389
00:18:31,640 --> 00:18:33,720
your side if maybe you're 
standing or whatever, right? 

390
00:18:34,000 --> 00:18:36,320
Just keeping your hands in your 
pockets is a bad habit, 

391
00:18:36,320 --> 00:18:37,800
especially if you work in a 
hospitality. 

392
00:18:38,440 --> 00:18:40,480
If you're working in the 
kitchen, no hands in pockets. 

393
00:18:40,720 --> 00:18:42,920
Which leads to #6. 
Cell phones. 

394
00:18:42,920 --> 00:18:45,400
Cell phones are now like a part 
of doing business in the 

395
00:18:45,400 --> 00:18:47,160
kitchens. 
When I was coming up, like only 

396
00:18:47,160 --> 00:18:49,160
the chef had a cell phone, 
Really had a BlackBerry? 

397
00:18:49,160 --> 00:18:51,320
Maybe. 
But now everyone has cell 

398
00:18:51,320 --> 00:18:54,680
phones, so it's a part of the 
culture. 

399
00:18:54,680 --> 00:18:57,360
So I know a lot of people take 
notes with their cell phones. 

400
00:18:57,680 --> 00:18:59,440
A lot of people are taking 
photos with their cell phones 

401
00:18:59,440 --> 00:19:01,480
for station diagrams or 
whatever. 

402
00:19:01,480 --> 00:19:03,720
So I understand that the cell 
phone is going to be a part of 

403
00:19:03,720 --> 00:19:06,520
it. 
But number one, don't put your 

404
00:19:06,520 --> 00:19:08,000
cell phone on your cutting 
board. 

405
00:19:08,200 --> 00:19:09,320
Where do you use your cell 
phone? 

406
00:19:10,040 --> 00:19:11,360
Where you scrolling on 
Instagram? 

407
00:19:11,360 --> 00:19:13,400
Like in those chef's PS:. 
A posts, right? 

408
00:19:13,680 --> 00:19:16,360
Are you sitting on the toilet 
looking at your phone? 

409
00:19:18,400 --> 00:19:20,510
Don't be gross. 
Don't put your cell phone on 

410
00:19:20,510 --> 00:19:21,710
your cutting board. 
Right. 

411
00:19:22,230 --> 00:19:24,710
You'd be on the toilet and then 
put the cell phone in next to 

412
00:19:24,710 --> 00:19:26,990
the onions and chop and say, oh,
it's because I'm looking at the 

413
00:19:26,990 --> 00:19:28,350
red. 
It's kind of gross. 

414
00:19:29,470 --> 00:19:30,870
Don't put the cell phone on the 
cutting board. 

415
00:19:31,310 --> 00:19:32,950
Wash your hands while we're at 
it. 

416
00:19:32,950 --> 00:19:34,510
Don't put boxes on the cutting 
board. 

417
00:19:35,070 --> 00:19:38,230
As a matter of fact, boxes 
shouldn't even be in the 

418
00:19:38,230 --> 00:19:40,070
kitchen. 
So I get it. 

419
00:19:40,070 --> 00:19:41,790
Not everyone's going to have the
opportunity to transfer 

420
00:19:41,790 --> 00:19:43,910
everything from a box to a 
camber on this, on the other, 

421
00:19:43,910 --> 00:19:47,870
But in my opinion, boxes do not 
go in the kitchen or they 

422
00:19:47,870 --> 00:19:49,830
definitely don't go on workplace
surfaces. 

423
00:19:50,110 --> 00:19:52,110
And the reason that is because 
people like why? 

424
00:19:54,270 --> 00:19:57,430
Because boxes are stored in 
warehouses where there's rats 

425
00:19:57,430 --> 00:20:01,190
and roaches and feces and rat 
shit and all sorts of other 

426
00:20:01,190 --> 00:20:04,390
things like and then you're 
going to pick that box up where 

427
00:20:04,390 --> 00:20:06,590
it's stored on the floor and 
then put that on top of your 

428
00:20:06,590 --> 00:20:08,910
cutting board. 
Or you're going to put that on a

429
00:20:08,910 --> 00:20:11,510
workplace counter. 
Cutting boards are sacred. 

430
00:20:11,750 --> 00:20:14,390
Workspace counters are sacred 
boxes. 

431
00:20:14,390 --> 00:20:16,230
Don't go on work surfaces. 
Period. 

432
00:20:17,770 --> 00:20:19,890
Don't be gross. 
So I had mentioned earlier that 

433
00:20:19,890 --> 00:20:22,930
I did a leadership seminar in 
San Antonio, and one of the 

434
00:20:22,930 --> 00:20:25,610
things that I always put in my 
seminars is Shaken and Shakeout.

435
00:20:25,610 --> 00:20:27,010
I haven't done a Chef's PS:. 
A on it. 

436
00:20:27,490 --> 00:20:29,650
I've put it in the books. 
I've talked about it at length, 

437
00:20:29,850 --> 00:20:32,130
but I haven't done a PS:. 
A on it, on social because I'm 

438
00:20:32,130 --> 00:20:33,810
not sure necessarily how to word
it. 

439
00:20:33,810 --> 00:20:38,570
So it's somewhat so it's 
somewhat interesting. 

440
00:20:39,010 --> 00:20:40,570
But let me tell you what I 
think. 

441
00:20:41,260 --> 00:20:44,180
I think that every kitchen 
should shake in and shake out. 

442
00:20:44,300 --> 00:20:46,580
You shake in when you arrive 
with the team and you shake out 

443
00:20:46,580 --> 00:20:48,420
when you leave. 
A lot of the best kitchens. 

444
00:20:48,420 --> 00:20:50,980
This is a normal practice. 
When you go to the high end 

445
00:20:50,980 --> 00:20:53,820
kitchens, the more professional 
kitchens are always going to 

446
00:20:53,820 --> 00:20:56,340
shake in and shake out. 
It's something I learned early 

447
00:20:56,340 --> 00:20:59,660
on from one of my first chefs. 
He'd always come in whether it 

448
00:20:59,660 --> 00:21:02,100
was handy, You know what those 
payday was shake your hand, 

449
00:21:02,100 --> 00:21:04,820
thank you for the job and give 
you your paycheck. 

450
00:21:05,540 --> 00:21:08,180
Or whenever he'd arrived, he'd 
walk around and shake everyone's

451
00:21:08,180 --> 00:21:10,180
hand. 
It was just professional 

452
00:21:10,180 --> 00:21:12,620
courtesy and commonplace. 
But here's why I think it's 

453
00:21:12,620 --> 00:21:14,660
important, because a lot of 
times people have been in those 

454
00:21:14,660 --> 00:21:20,380
awkward situations where someone
lower on the totem pole is in a 

455
00:21:20,380 --> 00:21:23,260
room with someone a little bit 
higher and they don't talk and 

456
00:21:23,260 --> 00:21:25,380
there's this awkward silence. 
Maybe it's on the elevator, 

457
00:21:25,580 --> 00:21:27,860
they're walking down the hall 
together, and they don't even 

458
00:21:27,860 --> 00:21:29,940
acknowledge each other. 
And a lot of places, believe it 

459
00:21:29,940 --> 00:21:33,060
or not, you spend all day with 
people, but you don't even greet

460
00:21:33,060 --> 00:21:35,380
and acknowledge people. 
That culture then bleeds out 

461
00:21:35,380 --> 00:21:38,300
into the service team, which 
then bleeds into the guest. 

462
00:21:38,630 --> 00:21:43,390
And if you have a culture based 
on dignity and respect, the 

463
00:21:43,390 --> 00:21:47,230
foundation is built with the 
common courtesy of 

464
00:21:47,230 --> 00:21:50,590
acknowledgement and shaking 
hands and greeting one another. 

465
00:21:51,230 --> 00:21:55,310
Now that doesn't mean you need 
to get caught up with COVID and 

466
00:21:55,310 --> 00:21:57,870
I don't want to shake hands, 
okay, then fist bump or wave or 

467
00:21:57,870 --> 00:21:59,510
something, but acknowledge each 
other. 

468
00:22:00,230 --> 00:22:02,670
Acknowledge everyone. 
When you arrive to work, 

469
00:22:02,670 --> 00:22:04,430
Acknowledge everyone. 
When you leave to work, 

470
00:22:04,430 --> 00:22:06,710
acknowledge everyone. 
You're leaving the line, pet 

471
00:22:06,710 --> 00:22:08,690
peeve. 
If you're leaving the line, say 

472
00:22:08,690 --> 00:22:11,010
offline, right? 
Don't just disappear. 

473
00:22:11,970 --> 00:22:13,210
You might be new to line 
cooking. 

474
00:22:13,210 --> 00:22:16,090
You never just vanish in the 
middle of service to go to the 

475
00:22:16,090 --> 00:22:18,570
bathroom. 
You say offline and you ask 

476
00:22:18,570 --> 00:22:20,850
permission or say chef, may I 
may I go offline? 

477
00:22:21,650 --> 00:22:23,450
Whatever the case may be, you 
don't just vanish, but anyway, 

478
00:22:23,690 --> 00:22:25,690
acknowledge and acknowledge out.
And the reason I say that is 

479
00:22:25,690 --> 00:22:27,410
because you begin the day as a 
professional. 

480
00:22:27,570 --> 00:22:30,170
You close the day as a 
professional regardless of what 

481
00:22:30,170 --> 00:22:32,890
happens in between, and a lot of
shit happens in between. 

482
00:22:32,890 --> 00:22:34,410
During service. 
You might fight over whatever, 

483
00:22:34,410 --> 00:22:36,010
right? 
But at least you know that you 

484
00:22:36,010 --> 00:22:40,910
have a daily reset. 
And for that moment where you're

485
00:22:40,910 --> 00:22:44,510
acknowledging people, so you're 
shaking and shaking out, it 

486
00:22:44,510 --> 00:22:48,750
establishes equality amongst 
whoever is doing the shaking and

487
00:22:48,750 --> 00:22:52,070
shaking out, whether it's the 
chef and the steward or the 

488
00:22:52,070 --> 00:22:55,630
general manager and the server, 
it doesn't matter. 

489
00:22:55,950 --> 00:22:58,510
In that moment. 
You're establishing equality, 

490
00:22:58,510 --> 00:23:00,430
and establishing equality is 
very important. 

491
00:23:00,430 --> 00:23:01,750
To have a good workplace 
culture. 

492
00:23:02,310 --> 00:23:06,390
In kitchens that I've run and 
people have left and they go to 

493
00:23:06,670 --> 00:23:09,350
a place where there is no shaken
and shakeout culture. 

494
00:23:09,590 --> 00:23:12,030
The one thing that they always 
tell me that they miss the most 

495
00:23:12,030 --> 00:23:14,950
is that they're like no one 
shakes in here and it bothers 

496
00:23:14,950 --> 00:23:16,230
them. 
When you've worked in that 

497
00:23:16,230 --> 00:23:19,790
environment, you start to become
more courteous and more 

498
00:23:19,790 --> 00:23:22,710
professional. 
What's the downside of being a 

499
00:23:22,710 --> 00:23:25,390
nicer person and being more 
professional and courteous and 

500
00:23:25,390 --> 00:23:26,990
hospitable and having a better 
culture? 

501
00:23:26,990 --> 00:23:30,270
There's no downside. 
There's only upside anyway. 

502
00:23:30,470 --> 00:23:32,420
Shaken and shake out another 
one. 

503
00:23:32,580 --> 00:23:34,140
No sitting on workplace 
counters. 

504
00:23:34,140 --> 00:23:39,220
So counters are for glasses, not
for asses, right? 

505
00:23:40,060 --> 00:23:42,180
Nothing's more annoying than 
after service and then you see 

506
00:23:43,380 --> 00:23:44,860
the culinary team or the service
team. 

507
00:23:44,860 --> 00:23:48,340
Just jump on workspace counters 
and just sit there and chit, 

508
00:23:48,340 --> 00:23:53,700
chat and talk. 
Get your ass off the table. 

509
00:23:54,340 --> 00:23:58,260
I remember the first time I did 
that, it was the end of service 

510
00:23:58,750 --> 00:24:02,150
and I I was sitting up there and
my chef came around the corner. 

511
00:24:02,150 --> 00:24:06,710
He's get your ass off the table.
I was very embarrassed, but I 

512
00:24:06,710 --> 00:24:11,550
never did it again and obviously
explained to me why asses are 

513
00:24:11,550 --> 00:24:13,910
not sanitary, Don't sit on the 
counter. 

514
00:24:14,790 --> 00:24:19,230
It reminds me of an old Iron 
Chef episode where Bobby Flay 

515
00:24:19,230 --> 00:24:21,150
jumped on the counter and stood 
on the cutting board. 

516
00:24:21,150 --> 00:24:23,390
And then Morimoto was really 
pissed off. 

517
00:24:24,230 --> 00:24:25,270
He's saying, no, he's not a 
chef. 

518
00:24:25,270 --> 00:24:27,730
I don't remember how it went 
down, but I remember I was like,

519
00:24:27,730 --> 00:24:30,570
oh, more Emoto's pissed. 
You don't disrespect the cutting

520
00:24:30,570 --> 00:24:34,810
board, you don't disrespect 
worse workplace surfaces, right?

521
00:24:35,170 --> 00:24:39,210
Keep it professional. 
So wrapped up your shift, don't 

522
00:24:39,210 --> 00:24:41,770
sit on the counter #9. 
No whistling in the kitchen. 

523
00:24:41,770 --> 00:24:44,850
Now you do what you want. 
But I'm telling you, like 

524
00:24:44,850 --> 00:24:48,050
there's a lot of chefs that are 
very superstitious, No whistling

525
00:24:48,050 --> 00:24:49,890
in the kitchen. 
It's considered bad luck. 

526
00:24:50,210 --> 00:24:54,190
So if they if you see the chef 
whistling, other people 

527
00:24:54,190 --> 00:24:56,190
whistling, do it. 
But don't be the first one to 

528
00:24:56,190 --> 00:24:58,230
try it out. 
If you're new in the kitchen, 

529
00:24:58,230 --> 00:25:02,190
say I'm just going to whistle me
a Cardi B song over here. 

530
00:25:02,230 --> 00:25:04,070
Whatever. 
I don't know if Cardi B songs 

531
00:25:04,070 --> 00:25:07,350
are whistle ready. 
Anyway, you get the point. 

532
00:25:07,350 --> 00:25:10,350
Don't whistle in the kitchen or 
do find out. 

533
00:25:10,710 --> 00:25:12,990
Last one is clean as you go, 
right? 

534
00:25:12,990 --> 00:25:15,070
Don't wipe things directly on 
the floor. 

535
00:25:15,070 --> 00:25:17,550
Wipe it into a little container 
and then put it in the trash. 

536
00:25:18,270 --> 00:25:20,670
If you see a piece of trash on 
the floor, don't walk past it 

537
00:25:20,670 --> 00:25:25,160
without picking it up. 
Maybe keep a little sanitizer 

538
00:25:25,160 --> 00:25:27,880
towel on the piano of your stove
and you wipe it down on 

539
00:25:27,880 --> 00:25:31,960
occasion. 
In between uses, wipe your 

540
00:25:31,960 --> 00:25:38,200
board, Wipe your knife. 
As I say, happy knife, happy 

541
00:25:38,200 --> 00:25:39,680
life. 
Keep it clean. 

542
00:25:39,720 --> 00:25:41,800
Clean as you go is a very 
important skill, right? 

543
00:25:43,160 --> 00:25:47,920
One of the things that I've 
noticed, like for me, when I see

544
00:25:47,920 --> 00:25:50,840
someone that's fast in the 
kitchen and clean, you know 

545
00:25:50,840 --> 00:25:53,400
they're a good cook. 
Like they're high level. 

546
00:25:53,820 --> 00:25:55,620
That to me is the sign of a high
level cook. 

547
00:25:55,620 --> 00:25:58,060
Someone that's fast, someone 
that's clean, and someone that's

548
00:25:58,060 --> 00:26:00,660
precise. 
But that clean part is very 

549
00:26:00,660 --> 00:26:03,340
important. 
So you could be precise but not 

550
00:26:03,340 --> 00:26:07,380
fast and not clean, but if you 
have all three, unstoppable. 

551
00:26:09,020 --> 00:26:11,180
Those are the top of the food 
chain cooks, the ones that could

552
00:26:11,180 --> 00:26:15,020
work fast, work clean, and be 
very efficient. 

553
00:26:15,260 --> 00:26:17,340
Working clean is just being 
smart about how you organize 

554
00:26:17,340 --> 00:26:19,460
your station, right? 
Minimizing the amount of steps 

555
00:26:19,460 --> 00:26:22,160
that you have to pick up a dish.
Organizing things so that all 

556
00:26:22,160 --> 00:26:27,240
the like things are together. 
Not putting the wet ingredients 

557
00:26:27,400 --> 00:26:30,440
in the ninth pan behind the dry 
ingredients. 

558
00:26:30,440 --> 00:26:32,080
Every time you take it out, 
you're getting all the dry 

559
00:26:32,080 --> 00:26:34,160
ingredients wet like you do, 
right? 

560
00:26:34,160 --> 00:26:37,720
Makes no sense. 
You got to be smart about how 

561
00:26:37,720 --> 00:26:41,240
you organize yourself. 
Work clean, wipe down. 

562
00:26:41,480 --> 00:26:46,480
Anyway, y'all get the point. 
I had some other ones that I was

563
00:26:46,480 --> 00:26:47,560
going to talk about, but I 
didn't. 

564
00:26:47,840 --> 00:26:51,880
One was this is like bonus bonus
#11. 

565
00:26:52,240 --> 00:26:54,200
A lot of places I didn't talk 
about this because I don't 

566
00:26:54,200 --> 00:26:56,320
necessarily believe it, and I 
haven't worked in a place in a 

567
00:26:56,320 --> 00:26:57,800
long time that has talked about 
this. 

568
00:26:57,800 --> 00:26:59,960
I don't even know if it's 
relevant, but a lot of places 

569
00:26:59,960 --> 00:27:03,760
would say don't kill lobsters 
prior to service starting 

570
00:27:03,760 --> 00:27:06,960
because it's bad luck, you know?
Anyway, I don't know if that's 

571
00:27:06,960 --> 00:27:10,760
still a thing, but that used to 
be a thing back in the old days,

572
00:27:10,760 --> 00:27:12,120
but I haven't heard in a while 
since. 

573
00:27:12,280 --> 00:27:13,480
I'm not even going to talk about
that. 

574
00:27:13,480 --> 00:27:17,200
But anyway, I would have said no
radios in the kitchen, but I 

575
00:27:17,200 --> 00:27:20,270
didn't want everyone coming at 
me saying how dare you not have 

576
00:27:20,270 --> 00:27:23,950
radios in the kitchen. 
And I've changed my stance on 

577
00:27:23,950 --> 00:27:26,910
that because before I would be 
like no radios in the kitchen, 

578
00:27:26,910 --> 00:27:29,710
but now if you're listening to 
Chef's PSA podcast in the 

579
00:27:29,710 --> 00:27:31,310
kitchen, that's acceptable in my
opinion. 

580
00:27:31,310 --> 00:27:33,750
Like you get a pass radios in 
the kitchen if you listen to 

581
00:27:33,750 --> 00:27:36,550
this podcast. 
If you want to support the show,

582
00:27:36,550 --> 00:27:38,790
you know what to do. 
Make sure you leave five stars. 

583
00:27:38,790 --> 00:27:41,270
If you listen on Spotify, hit 
the subscribe button. 

584
00:27:41,550 --> 00:27:44,150
If you're on YouTube, hit the 
like button, hit the subscribe 

585
00:27:44,150 --> 00:27:46,310
button. 
There's a donation button if you

586
00:27:46,310 --> 00:27:48,640
want to support the show. 
There's different tiers. 

587
00:27:48,640 --> 00:27:52,360
I appreciate the support. 
It goes a long way to bring you 

588
00:27:52,360 --> 00:27:54,680
this wonderful information, of 
course. 

589
00:27:54,680 --> 00:27:58,360
Go to chefspsa.com, you get all 
the books, there you go to the 

590
00:27:58,360 --> 00:28:00,960
merch, as I mentioned 10% off 
right now at the Chef's PSA 

591
00:28:00,960 --> 00:28:04,520
Merch store and be on the 
lookout for the managed Like an 

592
00:28:04,520 --> 00:28:06,800
Executive Chef episodes as they 
come out. 

593
00:28:06,800 --> 00:28:09,880
I'll be releasing them kind of 
sporadically as I get them done,

594
00:28:10,080 --> 00:28:13,680
as I'm working on the 
translation and the food cost 

595
00:28:13,680 --> 00:28:16,000
guide, so I got a lot of things 
that I'm working on. 

596
00:28:16,080 --> 00:28:18,360
Stay tuned. 
Anyway, thank you all very much.

597
00:28:18,440 --> 00:28:20,040
See you next week. 
Hit the porno music.

