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Hi Mark, Raven here. 
It's been a while. 

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I'm gonna try to do more lean 
blog audio episodes here. 

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This is number three, nineteen. 
It's a blog post that I 

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published recently, June 28th 
2022. 

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It's titled, isn't it? 
Ironic mistakes that interrupted

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my webinar about mistakes. 
So you can read the post, you 

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can find links to the webinar 
the video of it and more by 

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going to lean blog dot org, 
slash audio. 

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So a contractor unplugged, my 
Wi-Fi router or was there more 

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to it than that, you know, 
instead of blaming somebody 

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else, what mistakes did I make 
that led to the Q&A section of 

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my webinar being knocked off 
line? 

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You know, recently I presented a
webinar that was part of the 

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connexxus continuous 
Improvement, webinar series. 

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It was focused on the lessons 
and themes from my podcast. 

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My favorite mistake, I hope 
you'll check that out wherever 

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you listening to this podcast. 
Do a search. 

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Search for my favorite mistake 
podcast and I hope you enjoy it.

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So that webinar was titled. 
My favorite mistake, your 

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favorite mistake learning from 
mistakes as individuals, and 

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organizations. 
And about 50 minutes in is I was

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answering the first question. 
I disappeared from the screens 

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of the audience leaving dead air
and unfortunately, leaving our 

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host for the session Morgan, 
right from Connexus. 

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She was left to try to pick up 
the pieces in the wrap things 

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up. 
I felt really bad for And and it

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turned out, it wasn't one of 
those. 

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Momentary things resume cut out.
In reconnected immediately, my 

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internet was down long enough 
that the session was essentially

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over. 
So, as I tacked on a message to 

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the end of the webinar 
recording, you know, that says 

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I'm going to do a separate queue
a recording from the audience 

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questions, it will share with 
attendees in those who 

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registered. 
Again, you can you can watch the

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webinar for what it was online. 
You can find it on the connexxus

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you Tube channel or again go to 
lean blog dot org, slash audio 

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319. 
So what I feared. 

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So what went wrong? 
Ironically enough in webinar 

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about making mistakes. 
Well, first off, I want to share

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a few of the key points that I 
had shared in the webinar one. 

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We all make mistakes to how we 
react to mistakes. 

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Either mistakes that we make our
mistakes of others. 

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Make that matters a lot, you 
know, try to show some Grace 

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what matters is learning from 
our mistakes. 

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Diggs and reflecting on what 
happened and what we would do 

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differently next time can lead 
to Improvement and growth. 

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So, as I mentioned, at the end 
of the webinar, before the Q&A, 

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I had some trepidation about 
doing a webinar on not just on 

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this topic. 
But at any webinar here at, what

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was the end of June? 
Why was that my wife? 

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And I are still in the process 
and it's a process of 

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relocating, most of the way 
across the United States because

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of her new New job and I've been
pretty fully consumed the past 

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two weeks by managing that move 
the first week of getting packed

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up and moved out of our old 
place. 

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The second week was dominated by
the movers then arriving at the 

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new place, a number of different
deliveries and contractors who 

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were in our home at the new 
location that help us make small

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improvements and to start 
settling in. 

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So, like I said, in the session,
I was worried. 

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I almost had a premonition that 
there would be some distraction 

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that was likely to happen on 
June 27th. 

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I just didn't know what it would
be and because of that, I almost

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thought. 
Well no, let's let's just let's 

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wait, let's find, let's work 
harder to find another 

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presenter. 
So of those distractions 

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distraction number one, so that 
day before the webinar, I had 

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some painters back at our place 
to finish up a few touch-ups and

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punch list items. 
No big deal. 

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They weren't going to be done by
12:45 Eastern when Morgan and I 

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would have to get on the webinar
platform in advance of starting,

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but the painters were prepared 
to wrap up and let themselves 

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out soon after so that would be 
fine. 

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So about 10 minutes into the 
webinar as I'm presenting, I 

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heard the doorbell and then 
Heard a knock on the door and I 

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thought, oh no, you know, I 
thought maybe the painters had 

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left something important behind 
like a phone or a wallet. 

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So I thought I had no choice. 
I mean, actually, I did have a 

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choice. 
I made the choice to excuse 

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myself, to go quickly. 
Open the door, interrupting the 

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webinar briefly. 
When I open the door and learned

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it was not the painters coming 
back, it was actually someone 

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else. 
It was the guy who had been 

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there the week before to hang 
TVs on the walls and a few rooms

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and and he was back to finish a 
few things up. 

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No, I knew he was going to be 
coming back and I had even asked

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his boss if Monday would be 
okay. 

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But he he showed up unannounced 
and I certainly wasn't expecting

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that. 
So, one mistake I made I didn't 

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say in advance. 
Please come Monday except for 

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the time between 12:45 and 2 
p.m. 

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So I let a man, I told him I was
in the middle of a meeting, but 

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he could come in, you had his 
teenage son who Working with 

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them over the summer. 
They could do what they needed 

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to do. 
Since this was all going to be 

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in other rooms, it was going to 
be quiet to his credit. 

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This guy. 
Chris had tried calling and 

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texting me to say basically hey 
I'm here but my iPhone and my 

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MacBook Pro were both in Do Not 
Disturb mode so that prevented 

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the mistake of being interrupted
but that led to the mistake of 

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me not seeing his texture his 
call which then when he knocked 

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and rang the doorbell. 
So you know I saw another 

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mistake I think he Made a 
mistake though and not checking 

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in to see that I would be home 
or available. 

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I mean had I seen a text? 
There would have been a 

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momentary distraction but maybe 
I could have just texted back. 

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Please come back at 2:05 p.m. 
That's that's something I 

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probably should have done. 
Distraction number two. 

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So maybe 20 minutes later 
webinar, still going Chris 

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thought he had the he thought 
that he had to finish up some 

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work on the TV, that's on the 
wall in my office. 

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I mean, that TV actually 
required no follow-up work. 

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So there's a mistake here. 
His mistake was to just barge 

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in. 
I don't think, I don't remember,

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I don't think he even knocked. 
I had to turn around distracted 

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again to wave him off. 
So he's basically saying, get 

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out another mistake, though. 
I was in advance, I wasn't 

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Crystal. 
Here with Chris's boss about 

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which TVs required the final 
follow-up work. 

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I mean, that wouldn't have been 
necessary for me to communicate 

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in advance. 
If Chris had come at a time, 

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that was actually good for me. 
Another mistake. 

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My mistake might have been not 
telling him when I let him in to

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say something longer and more 
more specific. 

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I could have said, hey I'm 
presenting a webinar right now 

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which means I can't be 
interrupted. 

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By the way, the TV in that 
office. 

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That's fine. 
Please just work on the other 

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rooms. 
But when I first saw them in, I 

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was in a rush to get back to the
webinar, it might have been 

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better. 
If I had taken 30 seconds longer

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to explain the situation more 
fully, So what happened with the

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Q&A? 
We got to the Q&A portion of the

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webinar Morgan. 
Had just asked me the first 

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question from the audience and I
was answering that question. 

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I could tell there was an 
internet problem. 

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Is, I could see Morgan's video, 
just it just froze. 

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Now, I didn't know, right away. 
If the problem was hurrying or 

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never mind, so I kept talking 
and about a minute later, I 

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could tell that Zoom had 
disconnected me from the webinar

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and again this wasn't just 
momentary I gave up and I 

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realized again Even our was just
over. 

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I mean, I could do some Q&A. 
In a future separate recording. 

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We can send that out to people. 
So, I left the office to go, 

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talk to Chris, and the check on 
his work. 

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Finalizing. 
The TV is now I was doing my 

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best. 
I was doing my best to stay, 

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calm, and to show some Grace, 
with him. 

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As I had literally just been 
talking about in the webinar. 

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There's a slide. 
And there were some stories in 

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there actually, about previous 
Connexus webinars. 

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The slide literally says lesson 
show Grace, Mistakes are made. 

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There's an opportunity for me to
practice this so I did try to 

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explain to Chris as calmly as I 
could like that. 

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It wasn't ideal that he just 
showed up without advance. 

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Notice I appreciated that he was
they're following up on these 

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final details but the timing was
really, really bad. 

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Now, he was very apologetic for 
that and for coming into my 

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office without asking, he kept 
apologizing, he didn't mean to 

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interrupt my webinar. 
That was an important thing to 

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keep in mind. 
I saw, you know, as we were 

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talking, he was continuing to 
work on the cabling. 

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The wiring for my living room 
TV, including their DirecTV 

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receiver. 
I saw he was working near my 

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internet Wi-Fi router and I 
blurted out. 

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Oh no, did you unplug my router?
So there's a mistake. 

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That's why my internet went 
down, that's why the webinar was

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ended early, it wasn't an outage
or a glitch with the internet 

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provider. 
Chris had indeed unplugged the 

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router. 
So, thinking back again, to the 

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lessons that I talked about. 
In terms of learning from 

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mistakes one, he didn't 
intentionally kill my internet 

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to. 
He wasn't trying to interrupt 

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the webinar and three, he didn't
know from first glance that the 

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device Was a Wi-Fi router I mean
you know. 

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So there's a picture in the blog
post at lean blog dot org, slash

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audio 319. 
You know, it's a round circular 

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thing with a bit of a thin on 
top. 

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It's designed to not look like 
an ugly typical function first 

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router. 
Now, he probably should have 

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noticed that there was an 
ethernet cable. 

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Going into it but you know, 
that's that's not his specialty.

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So I mean, at that point in a 
very quickly, got to the point 

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where I could really only 
chuckle it, you know, about the 

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irony of a mistake, a series of 
mistakes, interrupting my 

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webinar about mistakes. 
So again, when he realized this,

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Chris felt horrible, About 
unplugging the web, the the 

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internet. 
So again, that's one of the 

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points that I made in the 
webinar. 

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People feel bad enough when they
realize they've made a mistake. 

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So what's the point of me 
getting upset or piling on or 

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yelling? 
I mean, it would have been a 

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mistake for me to get mad or to 
be disrespectful to Chris. 

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I'm quite certain that Chris 
will learn from these mistakes, 

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you know, I hope I do too. 
I hope Chris is boss, learns 

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from the feedback. 
I gave him. 

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So I bet he won't repeat these 
mistakes if he learns from them,

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you know, life goes on the 
better onward and upward with 

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all of this but you know I was 
reminded and this is actually 

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something I shared in the 
webinar, my podcast, guest a 

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friend of mine, from San 
Antonio, Lenny walls, he's a 

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retired NFL cornerback. 
He said this as a player, 

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especially on defense in 
professional football, he said 

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we were taught to have 
Short-term memory. 

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It taught me a lot about 
bouncing back from failures and 

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then I love this. 
He said failures are Stepping 

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Stones toward women. 
That's brilliant. 

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Something to remember. 
So, to wrap up here, what will I

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do differently in the future and
the spirit of improvement and 

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with the aim of not repeating 
mistakes, what should I do? 

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What will I do differently? 
You know, it's very likely that 

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my wife and I will be moving 
again for her career. 

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I should listen to my gut and 
this is probably generally true,

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listen to my gut and not take on
something like this. 

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When there's the risk of 
distraction or interruption or 

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just being mentally. 
Loaded. 

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I've been saying, thanks. 
No, thanks to quite a few offers

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and requests recently. 
I probably shouldn't have signed

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up for this webinar at this time
now. 

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I mean, again, I signed myself 
up for it so quite possibly my 

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mistake. 
The next time we move, I should 

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probably just block off a whole 
month, as a no new commitments 

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Zone and hold myself to it. 
I'll try not to feel pressured. 

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And again this is just pressure,
I place on myself, I won't feel 

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pressured to have a chi Nexus 
webinar each and every month 

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just because that's been the 
habit and the history of it, if 

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it doesn't work out one month. 
So be it. 

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You know, I stepped up as 
stepped in to offer to give this

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talk because my attempts at 
following up with some other 

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potential presenters, it didn't 
pan out, you know, they had 

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they'd agreed conceptually in 
general that, they would do a 

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webinar, but it's tough 
sometimes. 

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In the summer time again, maybe 
others are better at saying no 

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to things and I am if I'm faced 
with a distraction during a 

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webinar. 
Going forward, I should really 

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just do my best to ignore it. 
I shouldn't have gone and opened

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the door even if it had been one
of the painters who had left, 

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let's say their phone or wallet 
behind. 

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They could have waited till 2 
p.m. since leaving something 

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behind would have been their 
mistake. 

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I didn't need to turn it into 
mistakes of my own to compound 

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that, I mean I think Even though
I meant well, and I was trying 

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to think of others and their 
needs, I probably should have 

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been more selfish but maybe 
doing so for the benefit of that

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webinar audience so I will keep 
reflecting about this. 

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I invite you to go check out the
webinar. 

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It's relatively new talk it's a 
presentation I gave in person at

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the connexxus user conference 
back in May you can find all of 

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that. 
Again by going to lean blog dot 

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org, slash audio 319 or you can 
look for the look for a link. 

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Link in the show notes wherever 
you're listening to this 

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podcast?