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Hi, this is Mark Raven and 
welcome to episode 30 to of lean

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blog audio. 
This is a post from April 7 

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2020. 
Titled thoughts from lean 

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thinkers on, coping with the 
coronavirus crisis. 

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I want to give thanks to 
Elizabeth Swann and the team at 

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go lean Six Sigma.com for 
inviting me to contribute, some 

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thoughts in a piece that they 
titled how lean Six Sigma can 

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fight the coronavirus pandemic. 
So if you want to read that 

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entire piece with all the 
contributors, you can find a 

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link to it at lean blog dot org,
slash audio 302. 

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So I wrote something, there were
other contributors including 

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some people. 
I've interviewed and Mylene blog

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interviews. 
Podcast series, Karen, Ross, 

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Crystal Davis, Katie Anderson, 
and to people I hope will be 

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guess at some point in time 
soon. 

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I'll be interviewing Mohamed 
Salah and I hope to interview my

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friend Darryl will burn. 
So again that post at go lean 

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Six Sigma.com is titled how lean
Six Sigma can help fight the 

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coronavirus pandemic, the piece 
I contribute, it is titled how 

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to be helpful. 
Not how to be healthful. 

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That's a good idea. 
How to be helpful in the world 

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of healthcare. 
So I'll read that for you in a 

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minute. 
We'll be right back with crisis.

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Comes creativity in healthcare 
creative, countermeasures to the

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covid-19 crisis, are a matter of
life and death, you know, 

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because lean is not just a tool 
box. 

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It's a spirit of seeing 
problems, which are hard to 

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miss. 
Now, solving problems, and 

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solving problems for the benefit
of others, covid-19 requires 

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people to develop new processes 
and methods for providing care 

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and protecting others, many 
Health Systems. 

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Have told their process 
Improvement professionals to 

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work from home, putting the 
employees, health and safety 

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first, but together with the 
Healthcare System, leaders also 

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often working from home. 
They can still develop new 

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standardized, work through web 
meetings and video chats cycles 

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of plan. 
Do study, adjust still need to 

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take place. 
It takes creativity to 

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facilitate from afar. 
Frontline staff were busy but 

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there are hospitals in parts of 
the United States that are 

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experiencing the Calm, before 
the storm. 

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They're taking this time to 
engage staff in the development,

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testing and refinement of new 
processes for greeting and 

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triaging patients. 
Determining if they have 

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symptoms, that require them to 
be separated from other 

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patients, in the name of social 
distancing, one Health Care 

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system. 
I know his greatly accelerated 

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the development and use of 
telemedicine Technologies. 

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It's a short-term reactive 
Improvement. 

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That will probably From the norm
will need it post-crisis because

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it has so many benefits and the 
good news is that it's now being

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reimbursed. 
Thanks to crisis-driven changes.

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Given the problem of patients 
who can't be cared for outside 

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of clinics and emergency rooms. 
One Clinic I've worked with is 

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now using walkie-talkies and 
other Technologies to 

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communicate with colleagues and 
patients from afar technologies 

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that promote physical 
distancing, provide additional 

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benefits in reducing the waste 
of motion and transportation. 

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So they might also become The 
New Normal For some Health Care 

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Systems. 
They know a tsunami wave of 

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patients is coming. 
It's not a matter of if. 

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But when the wave hits their 
city or region, the tsunami has 

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already hit Italy, New York and 
other locales. 

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We need a spirit of 
collaboration where improvements

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and new practices are shared 
around the world and across the 

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country reaching other 
Healthcare Systems. 

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Before the deadly wave of 
covid-19 hits their communities.

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So I want to thank my friends at
go lean Six Sigma.com. 

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If you go you can share the 
thoughts from all the others. 

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If you go to lean blog dot org 
slash audio 302. 

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I'm going to close. 
I love the sentiment from Daryl 

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will burn. 
He said, as a former Toyota team

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member, I had drilled into my 
brain. 

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When times are hard, prepare for
when times are easy, when times 

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are easy, prepare for when times
are hard. 

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Thanks for listening.