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Welcome to this Watch live. 
Hi, I'm Lydia Winters. 

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And I'm Fubui, and Lydia's 
coming home. 

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Yes, The next episode I'll be at
home and we'll be recording 

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together. 
Hopefully we I convince you to 

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record in the evenings now. 
Wait, I'm down with recording in

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the evenings? 
What? 

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Well, I've been doing it this 
whole time since you've been 

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gone. 
I know, but it's perfect. 

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No more mornings. 
No more mornings. 

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The big difficulty is that 
evenings don't have as hard of a

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cut off time as our mornings 
have and. 

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So it doesn't sound as cool in 
the commitment of like we record

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at night as like we get up and 
record in the mornings. 

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Yeah, it sounds cool. 
Record in the morning sounds way

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cooler. 
Also, it has made us have. 

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A. 
Get up in the morning. 

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Schedule for the morning. 
OK, we'll we'll table this and 

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see what what happens. 
We. 

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Don't need to debate this on our
actual. 

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Podcast but everyone please be 
with me night time recording. 

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But the next time you hear us, 
Lydia. 

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We're together. 
Good sound. 

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Yes, and I will have better 
sound and we'll be together. 

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Yeah. 
So at Calico, Calibers asks, 

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longtime listener, first time 
questioner, some comments of 

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yours in a recent podcast 
trigger this question. 

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What are some of the things that
brands do in their sales 

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boutique experience that put you
off the brand? 

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And inversely, what does a great
experience look like? 

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So a fun thing, first of all is 
hi, Kayla. 

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Hi. 
We know Kayla in real life. 

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And one time she wrote to me and
was like, I just saw you on 

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watch Gringa's live stream and I
had no idea you were into 

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watches. 
And so now we get to talk 

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watches and it's so fun and 
amazing. 

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So hi Kayla. 
OK, OK We'll start with bad 

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things. 
The number one thing. 

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Yeah, we'll start with bad and 
then go to good. 

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But the number one thing I I 
feel like that really puts me 

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off of like a brand boutique 
especially, is if I feel like 

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I'm already being prejudged like
gender clothing, that feeling 

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that someone's like sizing me 
up, They're like that. 

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I need to like, put my watch out
so they'll take me seriously. 

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I don't like any of that. 
It it it feels very icky. 

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No, I've heard a lot of stories,
especially gender. 

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Unfortunately, a lot of women 
walk into a boutique and they 

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are taken to what that 
salesperson thinks a woman's 

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going to want. 
Which immediately makes you like

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no thank you, I'm out of here. 
Yeah, and then there's probably 

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some women who don't know yet, 
because maybe they're very new 

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to watches and they don't even 
know what they want yet, and 

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they're already being shown one 
very small section of this 

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bigger brand. 
And I think that's just bad. 

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Right. 
Like but that that does remind 

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me that the brand boutique, so I
we the way we differentiate this

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from like an authorized dealer 
is an authorized dealer has many

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brands, the brand boutique has a
single brand. 

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So it should represent the most 
core like values, principles, 

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branding of the brand. 
So I typically have an even 

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higher standard for a brand 
boutique because that should be 

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the purest execution than an AD 
who has a bunch of things to 

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deal with a. 
Multi brand boutique #1 is 

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usually independent of any of 
those brands, right? 

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A mono brand boutique is not 
always run by the brand 

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themselves, however, they should
be dictating how it's run. 

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So what does it look like? 
How should people be trained? 

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What is important to them? 
And like you said, values right.

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Yes. 
And as a consumer, this is your 

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experience with the brand 
outside of their social and 

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their this is like the in real 
life, yes, I'm going to spend 

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time with this brand. 
Yes, this is their chance to 

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show you who they are, who they,
how they see themselves, how 

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they see their product and also 
kind of how they see you, the 

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customer, like who are they 
looking for? 

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And yes, but don't prejudge me. 
So back to the list. 

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Bad things. 
Don't prejudge. 

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Don't prejudge. 
I think another big thing is not

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listening right from the get go 
and not asking with questions. 

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That's kind of similar that to 
the prejudging because you kind 

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of say, oh, I look at you and I 
think you should go with this. 

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Like, I already know what you 
need, I don't need to ask you 

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anything. 
Whereas in reality and so people

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come to us for advice quite 
often about watches, right? 

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And like typically we start with
just questions, questions about 

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budget, questions about what 
they already know, what they I 

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have. 
Like a 10 page questionnaire 

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that I'm like, look, I know 
we're talking about this and 

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this is overwhelming, but please
answer these hundred questions 

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and then I can help you. 
But on the prejudging, it like 

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on the prejudging and like the 
start, like not starting with 

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questions. 
I've done this before where I 

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had a friend start asking me 
about questions about watches, 

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like, hey, I know you know a lot
about watches. 

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I've been thinking about getting
a Seiko and I had a very clear 

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picture in my mind of what type 
of Seiko he would want, which 

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would be kind of sporty. 
But I decided to say, hey, do 

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you have any watches that you've
looked at that you really like? 

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He loves reggae numerals dress 
watch. 

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And I was like, but again, it's 
surprising without asking some 

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questions, if I only prejudged 
yes would not work. 

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And also, yeah, you would have 
sent him some probably 

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recommendations he didn't like. 
That he hated. 

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But he'd be super nice and not 
want to tell you that, you know.

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And then one day I would see his
yeah Brigade Seiko and I would 

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be like, whoa, like I was off. 
Yeah, I was. 

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Really. 
I'll. 

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Recommend that one. 
OK, another one. 

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Now this one is more depends on 
the boutique and the price level

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and you know there there are 
certain qualifications for this.

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But in general none of us want 
to feel like we're being sold to

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even though we know that's what 
you go to a boutique for, right?

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Like you go there probably to 
buy something, but you 

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especially with expensive 
watches, you're not usually just

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walking in looking at something 
for the first time and buying 

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it. 
Sometimes you are, but they're 

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not always. 
So you want to kind of feel 

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like, OK, it's OK to just look, 
it's OK to ask questions and 

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just do this thing. 
It should not only be about the 

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sale. 
And I don't like when it feels 

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like someone's like, put it, box
it up, size it to the wrist, 

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What's the credit card? 
Ready. 

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I feel very. 
I'm like, OK, you know, so that 

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is a definite turn off. 
Yeah. 

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I think luckily a lot of the 
brand boutiques that I've been 

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to, they are trying to create 
like more of an experience. 

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Yeah. 
So then there is, it doesn't 

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feel quite as pushy, but I I 
completely agree. 

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We've seen it. 
I have. 

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We have seen it happen too. 
So I don't think any of these 

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things are things a brand needs 
to do at their boutique, right, 

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Because like this is just a list
of things we think based on our 

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brand experience and our real 
life experience that brands 

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would benefit from doing this at
their boutique because I think 

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they'd sell more watches. 
This is just really, well, we're

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talking about good sales 
tactics. 

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Number one, be curious. 
Ask questions. 

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I love when someone's like what 
are you looking for? 

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What are you interested in? 
What do you have like that is a 

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good experience for me? 
And I think you like they should

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meet you where you are in your 
journey, and you won't. 

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You have to start with being 
curious, otherwise you won't 

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know where someone is. 
But like someone may be very 

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experienced, someone might be 
completely brand new. 

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You should not treat those two 
people the same way, right? 

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You're going to show them 
different things. 

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You're going to ask them 
different questions. 

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So you kind of have to meet them
where they are in their 

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experience, in maybe their 
budget, in, you know, there's a 

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series of questions that will 
put you in the right mindset to 

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help that customer. 
So this is it like this is also 

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this is just sales one O 1 right
you? 

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Know your product. 
That's another one. 

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And it's like know your product,
be patient like you know. 

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Yeah, yeah, yeah. 
Be. 

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Curious. 
And if it's a really expensive 

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brand, the experience should fit
that price point, right? 

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Yeah, You're going to forgive 
the lower price point, more 

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accessible brands for doing 
things a little bit differently 

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then they you don't have to have
quite so much of that, you know,

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impressiveness, but if your 
watches cost the same as a 

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house. 
Then house watches. 

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House watches, right. 
Then you expect a certain level 

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of pump, right? 
Like that's just part of the 

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experience. 
So I yeah, I think, I think 

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these brand boutiques there are 
they're doing a lot of things 

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right. 
They could be even better. 

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Just they just need to come take
our course and we'll we'll teach

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them everything you. 
Need to know Sometimes they're a

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little more focused on the decor
and look as the brand versus the

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experience. 
Yeah, yeah, yeah. 

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All right. 
Well, we'll teach. 

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Them, but they'll they they're 
all listening to this podcast, 

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so it's fine. 
Please forward this podcast to 

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your nearest brand boutique. 
We'll set them straight. 

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For you, you're like you have to
decide if you think you're good 

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or bad. 
At Watch Medicine Asks any High 

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Horology brand or model you 
folks are interested in getting.

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Oh OK, so first of all, my 
question was like high horology,

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hot horology. 
Like what are all the 

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differences? 
We've kind of disagreed even 

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about what this means because I 
I looked it up and back in 2017 

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this basically, well, it's 
called the Federation of or 

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Lingerie Me. 
Just calling it hot horology. 

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Like an American, in 2017 this 
organization released this white

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paper that essentially defines 7
areas of expertise which brands 

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could be measured by to be 
defined as hot horology. 

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Perfect. 
Right. 

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It's high end artistic 
watchmaking is the way you were 

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seeing it as. 
I was seeing it as, yeah, like 

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high art watchmaking, which 
could be either on the like 

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jewelry side or the technical 
side. 

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But they have defined these 
seven areas as R&D and 

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production style and design 
history and DNA. 

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That's a cool one. 
Distribution and after sales 

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service, that one's much more 
boring. 

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Something but important 
collectors. 

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Interesting. 
Brand, image and communication. 

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So that's their seven areas of 
expertise. 

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And with that, in 2017 they 
named 64 brands. 

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I'm not gonna list them all, but
I was a little bit surprised by 

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some of the brands that were 
listed like because of how I 

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think of OT or lingerie like 
Rolex, Panerai, IWC, Tag, Hoyer.

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Like these are brands that were 
on this original 64 and that 

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doesn't. 
Yeah, I'm a little like image, 

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Yeah, yeah, yeah. 
It's. 

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Sorry, Federation, there was 
also. 

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Basheron and Patek and AP. 
And you know all of these other 

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brands and smaller independent 
brands as well. 

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So some of it really made sense 
with what I thought, and some of

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it absolutely was dissonant with
what I thought my definition was

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of hot horology. 
Yeah, 'cause one of the brands I

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think of which I'll talk about 
in a minute, it was not on the 

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list. 
Yeah, yeah, yeah. 

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But I like if we just call them 
all fancy pants watches. 

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Fancy Pants watches. 
Yeah, we're like, hey, look, 

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high heroology is a fancy pants 
watch. 

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And you can define whether that 
means it's, you know, tons of 

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gold and and gem setting or 
that's like, you know, the most 

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complication. 
So you're saying fancy pants? 

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We're gonna walk away from the 
Federation's definition. 

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And go with and. 
We're gonna go with our own 

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definition, which is Fancy Pants
watches. 

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All right? 
Yeah. 

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So, so my. 
Fancy Pants Watch. 

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The one that I've really been 
seeing a lot more quite quite 

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recently and that I think is 
awesome is Jacob and Co and 

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their their tagline is inspired 
by the Impossible. 

228
00:13:21,520 --> 00:13:23,160
And you're interested in getting
one? 

229
00:13:23,800 --> 00:13:27,760
That's the question. 
Oh no, I was just thinking. 

230
00:13:28,080 --> 00:13:31,280
Well, no, definitely not. 
OK, OK. 

231
00:13:31,280 --> 00:13:35,320
OK. 
I just am dreaming here of like 

232
00:13:35,880 --> 00:13:38,800
you know I'm. 
Just saying the question did say

233
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interested in getting. 
Well, OK, I am interested in 

234
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getting it. 
I don't have to be realistic 

235
00:13:45,480 --> 00:13:47,520
right now. 
I want to have Rihanna's Jacob 

236
00:13:47,520 --> 00:13:54,320
and Co Anklet and and choker and
you know Lana Del Rey also just 

237
00:13:54,320 --> 00:13:56,880
got a cool Jacob and Co. 
I'm just going to go for it. 

238
00:13:56,880 --> 00:14:00,760
This is interested in. 
I don't have that's very a very 

239
00:14:00,760 --> 00:14:04,280
loosey goosey definition. 
There is interest that I have. 

240
00:14:04,480 --> 00:14:08,760
I just think very cool. 
Or recently we saw our friends 

241
00:14:08,800 --> 00:14:12,200
from Deluxe Ken and Pay. 
They have MBM FS. 

242
00:14:12,520 --> 00:14:15,280
First time I was seeing them, 
that felt like to me, I was 

243
00:14:15,280 --> 00:14:18,400
like, that's high horology. 
It's like cool to look at. 

244
00:14:19,520 --> 00:14:22,560
You just want to stare at it and
it's a fancy pants watch. 

245
00:14:22,720 --> 00:14:24,360
Those were fancy pants watches, 
right? 

246
00:14:24,360 --> 00:14:27,240
I wore one for a while. 
It was pretty cool. 

247
00:14:27,880 --> 00:14:29,200
OK. 
What's on your dream? 

248
00:14:29,240 --> 00:14:31,440
What's on your realistic? 
Yes, I. 

249
00:14:31,560 --> 00:14:32,120
Wrote. 
I wrote. 

250
00:14:32,520 --> 00:14:35,240
Interested in getting, I guess 
when it says interested in 

251
00:14:35,240 --> 00:14:36,680
getting. 
Yeah, exactly. 

252
00:14:37,080 --> 00:14:43,880
So, but OK, OK now I kind of 
still stuck with what it felt 

253
00:14:43,880 --> 00:14:46,640
like was the vibe of the 
Federation. 

254
00:14:47,280 --> 00:14:48,480
OK. 
And you? 

255
00:14:48,480 --> 00:14:49,400
Can keep your. 
Definition. 

256
00:14:49,760 --> 00:14:52,640
Who likes definitions? 
There the brand is on their 

257
00:14:52,640 --> 00:14:55,120
current website. 
OK, fair enough. 

258
00:14:55,800 --> 00:14:58,920
And the one I picked was not. 
Will not consider this high 

259
00:14:58,920 --> 00:15:04,080
heroology. 
OK, the Grand Seiko SLGW 003? 

260
00:15:04,080 --> 00:15:06,520
That's the one that was just 
announced and watches and 

261
00:15:06,520 --> 00:15:10,840
wonders. 
It is their new hand wound 

262
00:15:10,960 --> 00:15:15,520
movement. 
It's their first hand wound high

263
00:15:15,520 --> 00:15:21,360
beat movement that they've made 
in 50 years and just look at it,

264
00:15:21,600 --> 00:15:25,200
it is absolutely gorgeous 
people. 

265
00:15:25,280 --> 00:15:27,640
I mean for the past few years 
like a lot of people complain 

266
00:15:27,640 --> 00:15:31,200
that Grand Seiko's been getting 
expensive and that's compared to

267
00:15:31,200 --> 00:15:33,880
what it used to be. 
And yes, they they have been 

268
00:15:33,880 --> 00:15:35,360
releasing more expensive 
watches. 

269
00:15:35,360 --> 00:15:38,560
I do think they also still 
maintain a lot of watches at a 

270
00:15:38,560 --> 00:15:40,240
much more attainable price 
point. 

271
00:15:40,480 --> 00:15:43,320
But they've also, especially 
with this new Evolution 9 

272
00:15:43,320 --> 00:15:47,800
series, pushed into completely 
new pricing territory for what 

273
00:15:47,800 --> 00:15:53,440
we're used to for the brand. 
But like what was, when I looked

274
00:15:53,440 --> 00:15:56,200
at Grand Seiko, it wasn't just 
about the absolute price point, 

275
00:15:56,200 --> 00:15:58,800
but it was like what were you 
getting for that price? 

276
00:15:59,000 --> 00:16:02,560
And it always felt with Grand 
Seiko that that for the price 

277
00:16:02,560 --> 00:16:04,400
you were getting much more 
watch. 

278
00:16:04,920 --> 00:16:09,240
So you're taking like that that 
Grand Seiko is a high herology 

279
00:16:09,240 --> 00:16:13,200
brand and then you're just 
picking a model that they have 

280
00:16:13,240 --> 00:16:14,960
that is not high herology? 
No. 

281
00:16:15,480 --> 00:16:17,560
Not at all. 
You think this one is? 

282
00:16:18,160 --> 00:16:20,840
I mean, it depends on your 
definition of high herology, 

283
00:16:20,840 --> 00:16:22,640
but. 
Is it a fancy pants watch? 

284
00:16:23,520 --> 00:16:24,960
It is. 
It is a dress watch. 

285
00:16:25,600 --> 00:16:29,800
OK? 
The dial is Birch bark. 

286
00:16:30,120 --> 00:16:31,720
Inspired. 
You know they've done Birch 

287
00:16:31,720 --> 00:16:35,000
tree, they've done night Birch, 
which is Birch trees at night, 

288
00:16:35,160 --> 00:16:40,280
and now it's zoomed in to the 
bark on a Birch tree, and on the

289
00:16:40,280 --> 00:16:45,320
back they have a little wagtail.
You just want to talk about this

290
00:16:45,320 --> 00:16:47,400
watch? 
I well, hold on. 

291
00:16:48,400 --> 00:16:50,360
There was a question about 
watch. 

292
00:16:50,520 --> 00:16:51,760
I'm going to talk about this 
watch. 

293
00:16:52,280 --> 00:16:57,080
It's a beautiful movement when 
you look at the execution of 

294
00:16:57,080 --> 00:17:01,160
that movement and you're like, 
OK, this is an $11,000, watch. 

295
00:17:01,720 --> 00:17:05,800
That movement I don't think you 
can get from anyone else at 

296
00:17:05,800 --> 00:17:10,920
$11,000 for what you're getting.
Also a cool thing is that we we 

297
00:17:10,920 --> 00:17:14,760
met the designer. 
He had that, and we actually got

298
00:17:14,760 --> 00:17:16,960
to see the little wagtail. 
Yeah, yeah, little. 

299
00:17:16,960 --> 00:17:19,040
Wagtail at watches and wonders, 
which is really cool. 

300
00:17:19,440 --> 00:17:24,839
I just for what you get you're 
getting a high horology watch 

301
00:17:25,160 --> 00:17:30,680
for $11,000 and I think that 
this watch is also it was it was

302
00:17:30,680 --> 00:17:34,480
like as if it was designed for 
me because our house is 

303
00:17:34,480 --> 00:17:37,760
surrounded by Birch trees and I 
photograph wagtails out in the 

304
00:17:37,760 --> 00:17:40,560
backyard so. 
These cute little birds for 

305
00:17:40,560 --> 00:17:42,400
those of you who don't. 
Know if you don't know what a 

306
00:17:42,400 --> 00:17:46,120
wagtail is, They are adorable. 
OK, but outside of Grand Saco, I

307
00:17:46,120 --> 00:17:49,440
would also say also we saw 
watches and wonders Kudoke. 

308
00:17:50,960 --> 00:17:55,440
And they're Kudoke too. 
I just absolutely love it. 

309
00:17:55,920 --> 00:18:00,400
It feels maybe even more like 
the high heroology thing because

310
00:18:00,400 --> 00:18:02,960
it's one maker making them. 
Yeah, I do. 

311
00:18:03,240 --> 00:18:08,400
I do feel like there is some 
piece of this like handmade, but

312
00:18:08,400 --> 00:18:12,760
I think that's also hard in 
watches like because, you know, 

313
00:18:12,760 --> 00:18:14,720
many things are handmade, but 
what? 

314
00:18:15,080 --> 00:18:16,760
They're almost all handmade, 
like. 

315
00:18:16,760 --> 00:18:18,000
That's well, yeah, that's the 
thing. 

316
00:18:18,000 --> 00:18:21,240
You know, like the the Swatch 
has figured out how to 

317
00:18:21,400 --> 00:18:25,080
completely assemble a watch. 
You know, with just machines, 

318
00:18:25,400 --> 00:18:27,440
but otherwise there's a lot of 
hand. 

319
00:18:28,320 --> 00:18:31,640
Crafts. 
In watches, it's just what level

320
00:18:31,720 --> 00:18:34,760
of craft are they putting into 
each watch and I to. 

321
00:18:34,760 --> 00:18:37,160
Become a fancy pants watch. 
Yeah. 

322
00:18:37,160 --> 00:18:40,920
And with Grand Seiko and with 
Kudoke and definitely with Jacob

323
00:18:40,920 --> 00:18:44,600
and Co, there is a lot of 
handcraft in that. 

324
00:18:45,240 --> 00:18:47,880
So, yeah, I think we fulfilled 
the brief, yes. 

325
00:18:49,320 --> 00:18:52,480
I'm sorry that we did definitely
not answer your question. 

326
00:18:52,480 --> 00:18:53,520
Watch Madison. 
Wait, wait. 

327
00:18:53,720 --> 00:18:55,880
I did. 
I feel like that, dude. 

328
00:18:58,000 --> 00:19:00,800
Alright, tomorrow you're going 
to be here. 

329
00:19:01,280 --> 00:19:04,280
Yeah, get ready for better sound
by early. 

330
00:19:04,280 --> 00:19:05,120
Bye. 
Bye.

