Welcome to another episode of Golden Nuggets Tea and Tails
Season 1 sponsored by Husby, served by Riyadh Gohar.
I'm finally here. He's finally here, right?
I want to know. In real estate, of course you've
got, you're dealing with colleagues, you're dealing with
clients, you're dealing with sellers, all sorts of there's so
many moving parts and all you need is just one crazy client to
really spice up the deal. And I know real estate agents
have the best stories when it comes to crazy client demands
and so on. So what's been your most
memorable crazy client? OK, it's, it's important to
outline that, that because this purchase is, it's a business to
customer. It's, there's no, it has a lot
of emotions. Part of it, whether you're
buying a property or renting a property, you're always
emotional. You're either have your partner
or yourself or you're stressed. So there's a lot of things that
happened in your life. And then this is something that
should be more, more, you know, pleasure, pleasurable and, and
fun and so on. And then a lot of, like I said,
moving parts and so on. So we get to absorb this and we
have to so you got to be patient and you got to.
So that's the that's the intro. OK, so I have to be patient and,
and and you know what's? Coming.
I mean, I have, I have obviously stories and some of them are
really, I mean, I can't even tell them or say them on camera
because they were really, really heart aching and and and
troubling. But the ones that I can say on
camera, I would tell you about this lovely gentleman who about,
I would say about 8-9 years ago, they approached me.
I live in the lakes and, and they have a house that is nearby
that was tenanted and vacant. And then they approached me.
They wanted me to sell it. Lovely family, brothers and you
know, elderly brothers and their elderly father.
God bless his soul. They were lovely and everything.
But then we found them a customer.
We reached a deal, Everything was great.
The the the property itself was under a company, so there was a
lot of moving parts to arrange it.
Were lawyers involved from their side?
But the client was an alcoholic. And the abuse that I used to get
at 4:00 in the morning. Wow, the messages, the calls.
I would wake up in the morning for the simplest Did you see the
e-mail from the lawyer at 4:00 in the morning?
Did you get a response from or? Oh, I called you to say hello.
You didn't answer me at really at 3:00 in the morning.
Texts. I'm getting at 3:00 in the
morning a message. Hey, I said goodnight.
Why didn't you reply to me? Wow, OK.
Not not stuff that's related to, you know, mismanagement or
because the deal was running through.
Everything was great. Actually the delays was from
their side because the property was under a company that is
owned by a company there's so they had to redo a lot of
things. But buyer was a cash buyer was
everything was easy. There's no issues.
Yeah, the Father would call me then later and I sometimes it
was too much that I would be like, listen, guys, I cannot do
this anymore. I don't want the service.
I don't want the business. You carry on with your deal, but
I'm not involved. I called the lawyers.
I said I don't want to be involved.
And the lawyers would calm me down and they would tell me
like, you know what, we're all going through it.
We all have to be patient. And and the Father, God bless
his soul, would also calm me down and so on.
And we're talking about an older gentleman.
We're not talking about the younger gentleman.
And then the next day, oh, I'm so sorry.
I'm so sorry. I didn't mean it.
And so it was, you know, it was an abuse.
It wasn't a business abuse. It was a emotional abuse, right?
Right. So it was really draining.
We go to the land department, the trustee office again,
showing up drunk. And it was.
Well, like drunk, like wobbling. Smell everything.
It's wobbling, it's aggressive aggression, aggression towards
the trustee officer. You know, it was, you know, it
was, you know, we have to tame the person.
And it's not an alcoholic that he's an older gentleman.
So he's he's not like, you know, a power like, you know, like
this muscle or so on. You know, we're talking about he
was over 50 at the time, right. And so and so it was just
troubling. Managed the deal, finished, put
it behind, needed some therapy. Probably.
I traveled somewhere to just unwind.
Yeah, yeah, yeah. And then I was just last summer,
I was in the North Coast was, you know, holidaying.
And then I get a call from my business partner telling me,
hey, we got a call from this guy.
Who this this guy, some guy who knows you very well.
He saw you in an article in the newspaper and he wants you to
sell his new other house and please go call him.
So I said, OK, I'm going to call him.
Had you? Lost him.
No, I don't block anybody. OK, so I why didn't he?
Why? Didn't he message you?
He. I don't know, maybe.
He don't have my number or something?
No, I think he he lost my number.
It's been. Years, you know, so he's
reaching out. So I'm so so my partner.
Give me the number and I am putting the the phone on the the
number on my phone. Oh oh.
And I got the name. I'm like, Oh my God, no, no.
Ten years ago. No.
Flashbacks, flashbacks. Anyways, I'm like no thank you
so much, I'm not interested to my.
Partner he's. Like no, no, no, you have to,
you have to, you have to like no, no, no, no, no, no.
Anyways, I go back, please. You have to meet him.
You have to meet him.
So the guy comes to our office and.
He's drunk. I am like no, no, but I'm like,
you know, like this, trying to control myself, trying to like
ease in and and you see, even I'm I'm thinking about it right
now. I'm hyper, right?
I'm hyper right now in this. Breathe.
Yes. Can we get you some water?
So he walks in. I say hello.
How's your dad? Or he passed away.
I'm so sorry. He's he's now a little bit sick.
I'm so sorry. OK.
What do you need? OK, I need your help.
Sell my property. He he sounds calmer and so on.
So I'm saying, OK, no problem. I do what I do best.
I know how to market properties the best way possible, how to
make them look brilliant, you know, but I work exclusive.
I'm sorry. I would never give you my
loyalty if you're not giving you my if you're not giving me your
loyalty, I'm not interested to work with you.
Whether you're a buyer or a seller, unless you're exclusive
to me, I will represent you the best way possible.
Better than anyone, better than anything.
But exclusivity will actually benefit you more than anything.
Your house will be you know the language and the the the the
communication out there will be one will be unified.
I will make sure the entire market knows about your house
and we will do it the best way possible.
Agreed, agreed. Sign done.
I do what I do best in less than two weeks, I bring in maybe 3540
viewings, which is record, right?
It's in the meadows. It's a really good property.
So you know it's it's going to attract, but I do it.
He he gets approached by people telling him lower price and I
like challenges and they he tells me panicking like,
shouldn't we go lower price? No, we're going to get there.
Don't worry. Just don't listen to anybody.
We're going to get you the higher price.
All of a sudden I travel to do something for five days, you
know, my partners are, you know, arranging the viewings if I'm
away, but there's no issue. All of a sudden while I'm away,
I get a, a call saying that, you know what?
I, I just want to open it up to the market.
I don't want exclusivity. I said we've been three weeks
advertising it. I've done 40 viewings or so.
You, there is no righteousness in, in anything like that
whatsoever. But if you're going to do this,
sorry, I'm not interested and you can go deal with other
agents. I've already done the work.
So you're already going to get it on a silver platter, but I'm
not interested. I walk away from the deal.
I don't mind. I don't mind and losing the
Commission, but sorry, that's my principle.
And you know what in the US, in the UK, you're you're, you're in
the US especially, I don't know about the UK, but in the US your
contract lapse for six months after the contract finishes.
So the exclusivity. So you haven't you have a deal
with the with the seller after six months from the deal
finishing, even if he sells it to anybody, he still have to
pay. If he sells it to anybody that
you showed it. To regardless if he sells it to
anybody after during a six months, it's a six months.
I don't know what you call no after the after the after if he
cancels post post contract. Yeah.
So there is a a a period. I don't know what they call
cooling period or something. Cooling period.
Whatever that period that if he sells it, they have to honor the
payment because all the marketing and everything that
you've done, you know it and it makes sense.
Yeah, he canceled the contracts and then, you know, you can
easily get the get the title deed and you put in the details
and they check if the, if the property has a form FM OU signed
on it or not. And I see that there is, I don't
know who's the buyer, but he's, he's, it might have been a buyer
of one of the buyers that I've shown through an agent or
something like that, that I've shown.
You never know, saving commissions here.
But you know what, God bless you.
Go for it. I shouldn't, I shouldn't have
listened. I shouldn't have taken it again
because I knew that. Something that.
Was going to happen but yeah, I mean that was that's.
Like trust your instinct. Yes, trust your instinct.
That's probably one of the most because you know, there's you
know, there's every, every, every obstacle.
There's a solution for it. You have to find solution.
That's why they you've been appointed to be as the broker to
broker a deal. It's not just showing a
property. Anybody can show property, not
anybody, but you know, a lot of people can show, but you've got
to manage all obstacles, all moving parts, all the emotion
associated and so on and all the.
Drunk texts at night. That's, that's what you should
not manage. And that is what my lesson here
is that I would not accept verbal abuse, emotional abuse.
I can handle anything, you know, problems that has to do with the
house or the deal or problems between two parties.
And you, you know, you manage expectations and you try to find
solutions and so on. But verbal abuse and emotional
abuse, it takes you to us because sales people are
emotional people. That's why we're good at what we
do, because we are emotional, you know, we take, you know,
when you show me, when you see me showing a house, you will
feel excited about the house. You'll feel like, as if this is
the only house in the world. And I love it and that's it.
So that because we're emotional people, we also get easily
triggered and attached and, and, you know, and, and we could, it
could hurt our feelings, you know, So, yeah.
So. Do you think people kind of like
don't really take real estate agents too seriously and why do
you think that is? Like, what would your message be
to all the end users or buyers out there when it comes to
treating real estate agents? Look.
It's there's no did they say there's no smoke without fire,
right. So it's unfortunate that so the
few give bads to the, to the, you know, to the many and we've,
there's a lot of great brokers out there and, you know,
desperation. It comes as a point where people
would accept any deed and anything false promises, wrong
information, not mismanagement. All that stuff is happening.
And of course, the radar is incredible.
I mean, one of the best in the world that, you know, they
control and they tried to control in a very short period
of time. They implemented so many rules
and regulations and they actually executed them and
executing them all the time. And it's faster than anywhere in
the world. I mean, people, countries built
203 hundred years, 400 years and they still unable to manage
these, you know, all these, you know, you know, hustles and all
that stuff. But the clients as well need to
understand that they best serviced when they are managed
by one person. Yeah, exclusivity works
everywhere in the world. Why wouldn't that work here?
You know, And it gives more trust and it also by your
loyalty of a customer. And unfortunately, a lot of
sellers, you know, there are some sellers that are sending,
putting in a podcast, a broadcast, and then they send to
the mass and they expect that they would do very well.
You know, sellers and buyers. And I think they know more than
the agents. I'm sorry, you don't whatever
you think, you know, maybe you know more than some agents, but
you don't know more than the agent who specialized, who's
seeing every single day buyers and sellers who knows the
transaction. It's it's not a good enough to
just go and see some numbers and based on these numbers on, you
know, you don't know what's behind these numbers, What are
the properties, what are their status and so on.
So you don't, I mean, you know, well in what you do in your
career, in your industry, trust the professional.
Trust the professional and they do will serve you very well.
The point is trust. So find someone you trust and
then you'll do very well. And that's what's, that's what's
what agents also need to provide.
Walk away from the deals. If somebody is not giving you
exclusivity, deal with other agents as well.
I love, I love dealing with agents.
I, I will always charge my seller Commission.
I'm never going to be afraid. Some agents are afraid to deal
with other agents because they want to keep their Commission.
Well, if you deal with me, I'm always charging my seller.
You don't even have to ask. I'm never going to touch your
Commission if the buyer Commission never going to touch
it, regardless of how much I'm making, I'm never going to touch
yours. So but agents should work
together. It's the best way.
I mean, we represent one party, the other person represent one
party. Negotiation is easier.
Everything is more transparent and smooth, you know, So yeah,
these are. Some golden Nuggets.
There Nuggets there, right? Used to that.
Drop your craziest client stories in the comments.
Thank you.