1 00:00:05,840 --> 00:00:08,800 Welcome to another episode of Golden Nuggets Tea and Tails 2 00:00:08,800 --> 00:00:12,680 Season 1 sponsored by Husby, served by Riyadh Gohar. 3 00:00:13,080 --> 00:00:15,360 I'm finally here. He's finally here, right? 4 00:00:15,480 --> 00:00:19,160 I want to know. In real estate, of course you've 5 00:00:19,160 --> 00:00:22,240 got, you're dealing with colleagues, you're dealing with 6 00:00:22,560 --> 00:00:27,760 clients, you're dealing with sellers, all sorts of there's so 7 00:00:27,760 --> 00:00:33,920 many moving parts and all you need is just one crazy client to 8 00:00:33,920 --> 00:00:39,600 really spice up the deal. And I know real estate agents 9 00:00:39,600 --> 00:00:43,440 have the best stories when it comes to crazy client demands 10 00:00:43,440 --> 00:00:45,000 and so on. So what's been your most 11 00:00:45,000 --> 00:00:49,200 memorable crazy client? OK, it's, it's important to 12 00:00:49,200 --> 00:00:53,720 outline that, that because this purchase is, it's a business to 13 00:00:53,960 --> 00:00:56,320 customer. It's, there's no, it has a lot 14 00:00:56,320 --> 00:00:58,520 of emotions. Part of it, whether you're 15 00:00:58,520 --> 00:01:00,200 buying a property or renting a property, you're always 16 00:01:00,200 --> 00:01:02,560 emotional. You're either have your partner 17 00:01:02,560 --> 00:01:05,640 or yourself or you're stressed. So there's a lot of things that 18 00:01:05,640 --> 00:01:08,240 happened in your life. And then this is something that 19 00:01:08,240 --> 00:01:12,120 should be more, more, you know, pleasure, pleasurable and, and 20 00:01:12,120 --> 00:01:14,440 fun and so on. And then a lot of, like I said, 21 00:01:14,440 --> 00:01:19,120 moving parts and so on. So we get to absorb this and we 22 00:01:19,120 --> 00:01:21,600 have to so you got to be patient and you got to. 23 00:01:21,680 --> 00:01:25,400 So that's the that's the intro. OK, so I have to be patient and, 24 00:01:25,400 --> 00:01:28,240 and and you know what's? Coming. 25 00:01:29,320 --> 00:01:34,120 I mean, I have, I have obviously stories and some of them are 26 00:01:34,120 --> 00:01:37,080 really, I mean, I can't even tell them or say them on camera 27 00:01:37,080 --> 00:01:41,960 because they were really, really heart aching and and and 28 00:01:41,960 --> 00:01:44,840 troubling. But the ones that I can say on 29 00:01:44,840 --> 00:01:53,200 camera, I would tell you about this lovely gentleman who about, 30 00:01:53,400 --> 00:01:56,440 I would say about 8-9 years ago, they approached me. 31 00:01:56,480 --> 00:01:59,840 I live in the lakes and, and they have a house that is nearby 32 00:01:59,840 --> 00:02:03,440 that was tenanted and vacant. And then they approached me. 33 00:02:03,440 --> 00:02:09,360 They wanted me to sell it. Lovely family, brothers and you 34 00:02:09,360 --> 00:02:12,760 know, elderly brothers and their elderly father. 35 00:02:12,760 --> 00:02:15,240 God bless his soul. They were lovely and everything. 36 00:02:15,240 --> 00:02:17,840 But then we found them a customer. 37 00:02:17,960 --> 00:02:20,840 We reached a deal, Everything was great. 38 00:02:21,480 --> 00:02:25,520 The the the property itself was under a company, so there was a 39 00:02:25,520 --> 00:02:27,640 lot of moving parts to arrange it. 40 00:02:27,640 --> 00:02:29,720 Were lawyers involved from their side? 41 00:02:30,560 --> 00:02:40,880 But the client was an alcoholic. And the abuse that I used to get 42 00:02:41,120 --> 00:02:44,800 at 4:00 in the morning. Wow, the messages, the calls. 43 00:02:44,800 --> 00:02:49,640 I would wake up in the morning for the simplest Did you see the 44 00:02:49,640 --> 00:02:52,120 e-mail from the lawyer at 4:00 in the morning? 45 00:02:53,520 --> 00:03:01,600 Did you get a response from or? Oh, I called you to say hello. 46 00:03:01,600 --> 00:03:07,960 You didn't answer me at really at 3:00 in the morning. 47 00:03:08,360 --> 00:03:10,280 Texts. I'm getting at 3:00 in the 48 00:03:10,280 --> 00:03:13,880 morning a message. Hey, I said goodnight. 49 00:03:14,000 --> 00:03:16,000 Why didn't you reply to me? Wow, OK. 50 00:03:17,200 --> 00:03:22,520 Not not stuff that's related to, you know, mismanagement or 51 00:03:22,520 --> 00:03:23,760 because the deal was running through. 52 00:03:23,760 --> 00:03:25,360 Everything was great. Actually the delays was from 53 00:03:25,360 --> 00:03:27,440 their side because the property was under a company that is 54 00:03:27,440 --> 00:03:30,000 owned by a company there's so they had to redo a lot of 55 00:03:30,000 --> 00:03:32,920 things. But buyer was a cash buyer was 56 00:03:32,920 --> 00:03:34,760 everything was easy. There's no issues. 57 00:03:34,960 --> 00:03:41,280 Yeah, the Father would call me then later and I sometimes it 58 00:03:41,280 --> 00:03:43,640 was too much that I would be like, listen, guys, I cannot do 59 00:03:43,640 --> 00:03:44,760 this anymore. I don't want the service. 60 00:03:44,760 --> 00:03:46,920 I don't want the business. You carry on with your deal, but 61 00:03:46,920 --> 00:03:48,240 I'm not involved. I called the lawyers. 62 00:03:48,240 --> 00:03:49,400 I said I don't want to be involved. 63 00:03:49,640 --> 00:03:51,440 And the lawyers would calm me down and they would tell me 64 00:03:51,440 --> 00:03:53,040 like, you know what, we're all going through it. 65 00:03:53,320 --> 00:03:58,000 We all have to be patient. And and the Father, God bless 66 00:03:58,000 --> 00:04:00,240 his soul, would also calm me down and so on. 67 00:04:00,240 --> 00:04:01,960 And we're talking about an older gentleman. 68 00:04:01,960 --> 00:04:03,240 We're not talking about the younger gentleman. 69 00:04:03,480 --> 00:04:04,880 And then the next day, oh, I'm so sorry. 70 00:04:04,880 --> 00:04:05,840 I'm so sorry. I didn't mean it. 71 00:04:05,840 --> 00:04:06,760 I'm so sorry. I didn't mean it. 72 00:04:06,760 --> 00:04:09,200 And so it was, you know, it was an abuse. 73 00:04:09,200 --> 00:04:11,960 It wasn't a business abuse. It was a emotional abuse, right? 74 00:04:12,120 --> 00:04:13,400 Right. So it was really draining. 75 00:04:14,080 --> 00:04:16,360 We go to the land department, the trustee office again, 76 00:04:16,360 --> 00:04:18,800 showing up drunk. And it was. 77 00:04:18,959 --> 00:04:22,200 Well, like drunk, like wobbling. Smell everything. 78 00:04:22,200 --> 00:04:25,520 It's wobbling, it's aggressive aggression, aggression towards 79 00:04:25,520 --> 00:04:28,040 the trustee officer. You know, it was, you know, it 80 00:04:28,040 --> 00:04:30,120 was, you know, we have to tame the person. 81 00:04:30,440 --> 00:04:32,920 And it's not an alcoholic that he's an older gentleman. 82 00:04:32,920 --> 00:04:35,560 So he's he's not like, you know, a power like, you know, like 83 00:04:35,560 --> 00:04:38,880 this muscle or so on. You know, we're talking about he 84 00:04:38,880 --> 00:04:44,440 was over 50 at the time, right. And so and so it was just 85 00:04:44,640 --> 00:04:49,200 troubling. Managed the deal, finished, put 86 00:04:49,200 --> 00:04:51,760 it behind, needed some therapy. Probably. 87 00:04:51,760 --> 00:04:53,760 I traveled somewhere to just unwind. 88 00:04:54,240 --> 00:04:59,080 Yeah, yeah, yeah. And then I was just last summer, 89 00:04:59,240 --> 00:05:01,440 I was in the North Coast was, you know, holidaying. 90 00:05:01,760 --> 00:05:03,880 And then I get a call from my business partner telling me, 91 00:05:04,080 --> 00:05:06,800 hey, we got a call from this guy. 92 00:05:06,800 --> 00:05:09,800 Who this this guy, some guy who knows you very well. 93 00:05:09,800 --> 00:05:12,920 He saw you in an article in the newspaper and he wants you to 94 00:05:12,920 --> 00:05:16,520 sell his new other house and please go call him. 95 00:05:16,520 --> 00:05:17,920 So I said, OK, I'm going to call him. 96 00:05:18,160 --> 00:05:19,160 Had you? Lost him. 97 00:05:19,520 --> 00:05:22,920 No, I don't block anybody. OK, so I why didn't he? 98 00:05:23,160 --> 00:05:24,160 Why? Didn't he message you? 99 00:05:24,800 --> 00:05:25,720 He. I don't know, maybe. 100 00:05:25,720 --> 00:05:27,280 He don't have my number or something? 101 00:05:27,280 --> 00:05:28,480 No, I think he he lost my number. 102 00:05:28,480 --> 00:05:30,520 It's been. Years, you know, so he's 103 00:05:30,520 --> 00:05:32,640 reaching out. So I'm so so my partner. 104 00:05:32,640 --> 00:05:36,480 Give me the number and I am putting the the phone on the the 105 00:05:36,480 --> 00:05:38,400 number on my phone. Oh oh. 106 00:05:38,640 --> 00:05:42,680 And I got the name. I'm like, Oh my God, no, no. 107 00:05:43,000 --> 00:05:44,200 Ten years ago. No. 108 00:05:44,200 --> 00:05:48,080 Flashbacks, flashbacks. Anyways, I'm like no thank you 109 00:05:48,080 --> 00:05:50,600 so much, I'm not interested to my. 110 00:05:50,600 --> 00:05:51,880 Partner he's. Like no, no, no, you have to, 111 00:05:51,880 --> 00:05:53,560 you have to, you have to like no, no, no, no, no, no. 112 00:05:53,560 --> 00:05:55,960 Anyways, I go back, please. You have to meet him. 113 00:05:55,960 --> 00:05:57,520 You have to meet him. You have to meet him. 114 00:05:57,520 --> 00:06:00,160 So the guy comes to our office and. 115 00:06:00,720 --> 00:06:03,360 He's drunk. I am like no, no, but I'm like, 116 00:06:04,720 --> 00:06:07,400 you know, like this, trying to control myself, trying to like 117 00:06:07,400 --> 00:06:10,480 ease in and and you see, even I'm I'm thinking about it right 118 00:06:10,480 --> 00:06:11,320 now. I'm hyper, right? 119 00:06:11,560 --> 00:06:18,560 I'm hyper right now in this. Breathe. 120 00:06:19,120 --> 00:06:20,720 Yes. Can we get you some water? 121 00:06:22,120 --> 00:06:24,680 So he walks in. I say hello. 122 00:06:24,720 --> 00:06:26,560 How's your dad? Or he passed away. 123 00:06:26,560 --> 00:06:30,000 I'm so sorry. He's he's now a little bit sick. 124 00:06:30,000 --> 00:06:30,960 I'm so sorry. OK. 125 00:06:31,040 --> 00:06:32,720 What do you need? OK, I need your help. 126 00:06:32,720 --> 00:06:35,840 Sell my property. He he sounds calmer and so on. 127 00:06:35,840 --> 00:06:39,240 So I'm saying, OK, no problem. I do what I do best. 128 00:06:39,560 --> 00:06:43,040 I know how to market properties the best way possible, how to 129 00:06:43,040 --> 00:06:47,960 make them look brilliant, you know, but I work exclusive. 130 00:06:48,280 --> 00:06:50,800 I'm sorry. I would never give you my 131 00:06:50,800 --> 00:06:54,200 loyalty if you're not giving you my if you're not giving me your 132 00:06:54,200 --> 00:06:56,840 loyalty, I'm not interested to work with you. 133 00:06:57,280 --> 00:06:59,920 Whether you're a buyer or a seller, unless you're exclusive 134 00:06:59,920 --> 00:07:02,920 to me, I will represent you the best way possible. 135 00:07:03,240 --> 00:07:05,160 Better than anyone, better than anything. 136 00:07:05,560 --> 00:07:09,120 But exclusivity will actually benefit you more than anything. 137 00:07:09,520 --> 00:07:13,200 Your house will be you know the language and the the the the 138 00:07:13,200 --> 00:07:16,240 communication out there will be one will be unified. 139 00:07:16,800 --> 00:07:19,720 I will make sure the entire market knows about your house 140 00:07:19,720 --> 00:07:21,320 and we will do it the best way possible. 141 00:07:21,560 --> 00:07:23,880 Agreed, agreed. Sign done. 142 00:07:24,600 --> 00:07:29,640 I do what I do best in less than two weeks, I bring in maybe 3540 143 00:07:29,640 --> 00:07:32,080 viewings, which is record, right? 144 00:07:32,600 --> 00:07:34,440 It's in the meadows. It's a really good property. 145 00:07:34,440 --> 00:07:37,360 So you know it's it's going to attract, but I do it. 146 00:07:37,360 --> 00:07:41,480 He he gets approached by people telling him lower price and I 147 00:07:41,480 --> 00:07:43,600 like challenges and they he tells me panicking like, 148 00:07:43,600 --> 00:07:46,320 shouldn't we go lower price? No, we're going to get there. 149 00:07:46,520 --> 00:07:48,880 Don't worry. Just don't listen to anybody. 150 00:07:48,880 --> 00:07:50,280 We're going to get you the higher price. 151 00:07:51,360 --> 00:07:56,200 All of a sudden I travel to do something for five days, you 152 00:07:56,200 --> 00:07:59,040 know, my partners are, you know, arranging the viewings if I'm 153 00:07:59,120 --> 00:08:01,880 away, but there's no issue. All of a sudden while I'm away, 154 00:08:02,840 --> 00:08:05,840 I get a, a call saying that, you know what? 155 00:08:05,880 --> 00:08:07,920 I, I just want to open it up to the market. 156 00:08:07,920 --> 00:08:09,960 I don't want exclusivity. I said we've been three weeks 157 00:08:09,960 --> 00:08:12,240 advertising it. I've done 40 viewings or so. 158 00:08:12,600 --> 00:08:15,920 You, there is no righteousness in, in anything like that 159 00:08:15,920 --> 00:08:17,760 whatsoever. But if you're going to do this, 160 00:08:17,920 --> 00:08:20,200 sorry, I'm not interested and you can go deal with other 161 00:08:20,200 --> 00:08:21,560 agents. I've already done the work. 162 00:08:21,800 --> 00:08:23,840 So you're already going to get it on a silver platter, but I'm 163 00:08:23,840 --> 00:08:25,160 not interested. I walk away from the deal. 164 00:08:25,160 --> 00:08:26,520 I don't mind. I don't mind and losing the 165 00:08:26,520 --> 00:08:28,880 Commission, but sorry, that's my principle. 166 00:08:28,880 --> 00:08:33,159 And you know what in the US, in the UK, you're you're, you're in 167 00:08:33,159 --> 00:08:35,840 the US especially, I don't know about the UK, but in the US your 168 00:08:35,840 --> 00:08:39,679 contract lapse for six months after the contract finishes. 169 00:08:39,679 --> 00:08:41,679 So the exclusivity. So you haven't you have a deal 170 00:08:41,679 --> 00:08:44,480 with the with the seller after six months from the deal 171 00:08:44,720 --> 00:08:47,600 finishing, even if he sells it to anybody, he still have to 172 00:08:47,600 --> 00:08:50,000 pay. If he sells it to anybody that 173 00:08:50,000 --> 00:08:52,400 you showed it. To regardless if he sells it to 174 00:08:52,400 --> 00:08:56,000 anybody after during a six months, it's a six months. 175 00:08:56,040 --> 00:09:01,200 I don't know what you call no after the after the after if he 176 00:09:01,200 --> 00:09:03,000 cancels post post contract. Yeah. 177 00:09:03,160 --> 00:09:05,720 So there is a a a period. I don't know what they call 178 00:09:06,200 --> 00:09:07,920 cooling period or something. Cooling period. 179 00:09:07,920 --> 00:09:11,360 Whatever that period that if he sells it, they have to honor the 180 00:09:11,360 --> 00:09:13,640 payment because all the marketing and everything that 181 00:09:13,640 --> 00:09:15,680 you've done, you know it and it makes sense. 182 00:09:15,760 --> 00:09:19,200 Yeah, he canceled the contracts and then, you know, you can 183 00:09:19,200 --> 00:09:22,400 easily get the get the title deed and you put in the details 184 00:09:22,400 --> 00:09:27,280 and they check if the, if the property has a form FM OU signed 185 00:09:27,280 --> 00:09:29,640 on it or not. And I see that there is, I don't 186 00:09:29,640 --> 00:09:32,600 know who's the buyer, but he's, he's, it might have been a buyer 187 00:09:32,600 --> 00:09:35,000 of one of the buyers that I've shown through an agent or 188 00:09:35,000 --> 00:09:36,040 something like that, that I've shown. 189 00:09:36,720 --> 00:09:39,520 You never know, saving commissions here. 190 00:09:39,520 --> 00:09:40,640 But you know what, God bless you. 191 00:09:41,200 --> 00:09:43,120 Go for it. I shouldn't, I shouldn't have 192 00:09:43,120 --> 00:09:44,600 listened. I shouldn't have taken it again 193 00:09:44,840 --> 00:09:46,560 because I knew that. Something that. 194 00:09:47,400 --> 00:09:50,400 Was going to happen but yeah, I mean that was that's. 195 00:09:50,600 --> 00:09:52,800 Like trust your instinct. Yes, trust your instinct. 196 00:09:53,640 --> 00:09:56,480 That's probably one of the most because you know, there's you 197 00:09:56,480 --> 00:09:58,240 know, there's every, every, every obstacle. 198 00:09:58,240 --> 00:10:00,600 There's a solution for it. You have to find solution. 199 00:10:00,600 --> 00:10:04,400 That's why they you've been appointed to be as the broker to 200 00:10:04,400 --> 00:10:06,120 broker a deal. It's not just showing a 201 00:10:06,120 --> 00:10:08,400 property. Anybody can show property, not 202 00:10:08,400 --> 00:10:10,400 anybody, but you know, a lot of people can show, but you've got 203 00:10:10,400 --> 00:10:14,200 to manage all obstacles, all moving parts, all the emotion 204 00:10:14,200 --> 00:10:15,840 associated and so on and all the. 205 00:10:15,840 --> 00:10:18,200 Drunk texts at night. That's, that's what you should 206 00:10:18,200 --> 00:10:20,520 not manage. And that is what my lesson here 207 00:10:20,520 --> 00:10:26,240 is that I would not accept verbal abuse, emotional abuse. 208 00:10:26,240 --> 00:10:29,000 I can handle anything, you know, problems that has to do with the 209 00:10:29,000 --> 00:10:31,640 house or the deal or problems between two parties. 210 00:10:31,640 --> 00:10:34,720 And you, you know, you manage expectations and you try to find 211 00:10:34,720 --> 00:10:37,560 solutions and so on. But verbal abuse and emotional 212 00:10:37,560 --> 00:10:41,720 abuse, it takes you to us because sales people are 213 00:10:41,720 --> 00:10:44,120 emotional people. That's why we're good at what we 214 00:10:44,120 --> 00:10:46,800 do, because we are emotional, you know, we take, you know, 215 00:10:46,800 --> 00:10:49,440 when you show me, when you see me showing a house, you will 216 00:10:49,440 --> 00:10:52,640 feel excited about the house. You'll feel like, as if this is 217 00:10:52,640 --> 00:10:54,800 the only house in the world. And I love it and that's it. 218 00:10:55,280 --> 00:10:58,600 So that because we're emotional people, we also get easily 219 00:10:58,600 --> 00:11:01,720 triggered and attached and, and, you know, and, and we could, it 220 00:11:01,720 --> 00:11:03,760 could hurt our feelings, you know, So, yeah. 221 00:11:04,040 --> 00:11:07,280 So. Do you think people kind of like 222 00:11:07,600 --> 00:11:10,560 don't really take real estate agents too seriously and why do 223 00:11:10,560 --> 00:11:13,080 you think that is? Like, what would your message be 224 00:11:13,080 --> 00:11:18,480 to all the end users or buyers out there when it comes to 225 00:11:18,480 --> 00:11:20,080 treating real estate agents? Look. 226 00:11:21,160 --> 00:11:24,600 It's there's no did they say there's no smoke without fire, 227 00:11:24,600 --> 00:11:28,120 right. So it's unfortunate that so the 228 00:11:28,120 --> 00:11:32,880 few give bads to the, to the, you know, to the many and we've, 229 00:11:32,880 --> 00:11:38,440 there's a lot of great brokers out there and, you know, 230 00:11:38,440 --> 00:11:41,000 desperation. It comes as a point where people 231 00:11:41,000 --> 00:11:45,480 would accept any deed and anything false promises, wrong 232 00:11:45,480 --> 00:11:50,000 information, not mismanagement. All that stuff is happening. 233 00:11:50,080 --> 00:11:53,000 And of course, the radar is incredible. 234 00:11:53,000 --> 00:11:55,000 I mean, one of the best in the world that, you know, they 235 00:11:55,000 --> 00:11:57,440 control and they tried to control in a very short period 236 00:11:57,440 --> 00:11:59,480 of time. They implemented so many rules 237 00:11:59,480 --> 00:12:02,080 and regulations and they actually executed them and 238 00:12:02,080 --> 00:12:05,000 executing them all the time. And it's faster than anywhere in 239 00:12:05,000 --> 00:12:07,240 the world. I mean, people, countries built 240 00:12:07,440 --> 00:12:11,200 203 hundred years, 400 years and they still unable to manage 241 00:12:11,200 --> 00:12:15,040 these, you know, all these, you know, you know, hustles and all 242 00:12:15,040 --> 00:12:19,600 that stuff. But the clients as well need to 243 00:12:19,600 --> 00:12:24,240 understand that they best serviced when they are managed 244 00:12:24,240 --> 00:12:26,800 by one person. Yeah, exclusivity works 245 00:12:26,840 --> 00:12:28,960 everywhere in the world. Why wouldn't that work here? 246 00:12:29,360 --> 00:12:33,160 You know, And it gives more trust and it also by your 247 00:12:33,160 --> 00:12:36,560 loyalty of a customer. And unfortunately, a lot of 248 00:12:36,560 --> 00:12:38,600 sellers, you know, there are some sellers that are sending, 249 00:12:38,720 --> 00:12:42,000 putting in a podcast, a broadcast, and then they send to 250 00:12:42,000 --> 00:12:44,720 the mass and they expect that they would do very well. 251 00:12:45,200 --> 00:12:48,000 You know, sellers and buyers. And I think they know more than 252 00:12:48,000 --> 00:12:50,320 the agents. I'm sorry, you don't whatever 253 00:12:50,560 --> 00:12:54,280 you think, you know, maybe you know more than some agents, but 254 00:12:54,320 --> 00:12:56,760 you don't know more than the agent who specialized, who's 255 00:12:56,760 --> 00:13:00,040 seeing every single day buyers and sellers who knows the 256 00:13:00,040 --> 00:13:01,800 transaction. It's it's not a good enough to 257 00:13:01,960 --> 00:13:05,160 just go and see some numbers and based on these numbers on, you 258 00:13:05,160 --> 00:13:07,240 know, you don't know what's behind these numbers, What are 259 00:13:07,240 --> 00:13:09,440 the properties, what are their status and so on. 260 00:13:09,880 --> 00:13:13,840 So you don't, I mean, you know, well in what you do in your 261 00:13:13,840 --> 00:13:15,480 career, in your industry, trust the professional. 262 00:13:15,480 --> 00:13:17,920 Trust the professional and they do will serve you very well. 263 00:13:18,120 --> 00:13:20,920 The point is trust. So find someone you trust and 264 00:13:20,920 --> 00:13:23,800 then you'll do very well. And that's what's, that's what's 265 00:13:23,880 --> 00:13:26,040 what agents also need to provide. 266 00:13:26,040 --> 00:13:27,920 Walk away from the deals. If somebody is not giving you 267 00:13:27,920 --> 00:13:30,920 exclusivity, deal with other agents as well. 268 00:13:31,160 --> 00:13:32,800 I love, I love dealing with agents. 269 00:13:33,080 --> 00:13:35,040 I, I will always charge my seller Commission. 270 00:13:35,040 --> 00:13:38,080 I'm never going to be afraid. Some agents are afraid to deal 271 00:13:38,080 --> 00:13:40,840 with other agents because they want to keep their Commission. 272 00:13:41,120 --> 00:13:42,800 Well, if you deal with me, I'm always charging my seller. 273 00:13:42,800 --> 00:13:44,560 You don't even have to ask. I'm never going to touch your 274 00:13:44,560 --> 00:13:46,360 Commission if the buyer Commission never going to touch 275 00:13:46,360 --> 00:13:48,840 it, regardless of how much I'm making, I'm never going to touch 276 00:13:48,840 --> 00:13:50,800 yours. So but agents should work 277 00:13:50,800 --> 00:13:51,840 together. It's the best way. 278 00:13:51,840 --> 00:13:54,320 I mean, we represent one party, the other person represent one 279 00:13:54,320 --> 00:13:55,640 party. Negotiation is easier. 280 00:13:55,640 --> 00:13:59,080 Everything is more transparent and smooth, you know, So yeah, 281 00:13:59,360 --> 00:14:01,880 these are. Some golden Nuggets. 282 00:14:01,880 --> 00:14:04,200 There Nuggets there, right? Used to that. 283 00:14:04,800 --> 00:14:09,520 Drop your craziest client stories in the comments. 284 00:14:09,520 --> 00:14:10,000 Thank you.