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Hello and welcome to another 
episode of the AIGA Design 

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Podcast. 
We are now in Season 11. 

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My name is Li Shawn Huang Co, 
Executive Director of Learning 

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and Programs here at AIGA, the 
professional association for 

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Design. 
Hello everyone, I'm Julia 

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Donatello, Design Competitions 
and Event Manager at AIGA. 

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So this season on the show, we 
are exploring the theme of Eyes 

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on design. 
That's also the overarching 

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theme of AIG as 2026 programming
season, which includes this 

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show, which you can find 
wherever you get podcasts or you

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can watch the video version on 
YouTube. 

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It also includes our upcoming 
design conference and our 

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Creatives and Residents program,
which we'll hear more about as 

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the year goes on. 
This seasons theme is inspired 

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by the legacy of the acclaimed 
AIG Ion design publication, 

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which ran from 2015 to 2022, 
challenging our community to 

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look deeper, connect more 
broadly, and think further about

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the future of design. 
This season we are dedicating it

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to a new era of design discourse
by critically analyzing the 

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present, bridging disciplinary 
divides and boldly facing the 

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future through these three eyes.
The connecting eye. 

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Connecting design with other 
disciplines. 

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The critical eye, examining what
we do as designers, but also 

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using design as a way to look at
the world through a critical 

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eye. 
And then also the future eye, 

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looking forward at the future to
see how design is shaping the 

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future, but also looking at how 
technology and other forces are 

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changing our design practice 
today. 

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So in this episode, we are 
pleased to welcome our guest, 

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Robin Landa, who is a 
distinguished professor at Keene

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University and a globally 
recognized expert in creativity,

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advertising and branding. 
And last year, Julia and I had 

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the opportunity to present Robin
with the 2025 Steven Heller 

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Prize for Cultural Commentary. 
And Robin is also, I'm not sure 

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if I got the count right, but 
you're the author of 25 books. 

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It says 25 on your LinkedIn but 
I know you have some new books 

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coming out too. 
So where are we on the count 

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now? 
I'm not sure. 

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I think it's 27. 
OK, 27, so time to update our 

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profiles and we'll update that 
on the podcast show notes as 

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well. 
But thanks for joining us today,

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Robin. 
It's my pleasure. 

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I'm honored. 
Thank you so much for inviting 

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me. 
Let's flashback to the beginning

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of your journey. 
You started designing clothing 

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at a young age for yourself and 
for your Barbie dolls. 

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What inspired you to get into 
design? 

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You really do your research. 
I I've always loved to create. 

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As a child, I drew constantly 
landscapes, cityscapes, imagined

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worlds. 
I sketched people. 

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I was utterly absorbed in 
creative pursuits, whether it 

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was art or dancing and 
designing. 

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But the only three-dimensional 
discipline that truly captivated

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me was fashion. 
And I did cut up whatever I 

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could find in in our house, much
to my mother's dismay, whether 

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it was clothing or socks or 
clothes to, to make fashion for 

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Barbie. 
I think I I really like the idea

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of shaping form around the human
body. 

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It was structural, it was 
storytelling, and it was 

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identity. 
Interestingly, as a child, you 

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know, all at once and looking 
back, I realized that I was 

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drawn to design because design 
builds worlds. 

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And I still am fascinated by 
world building, whether it's in 

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graphic design, digital design, 
film, storytelling, and whether 

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it's on paper or in fabric, 
film, wherever. 

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And honestly, I still fantasize 
about designing fashion one day.

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Maybe when I retire. 
That's amazing. 

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Yeah. 
You know, I'd love to learn more

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about how you also got into 
writing so many books. 

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And we have some questions about
that coming up, but maybe a good

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way to book and our conversation
or to frame our conversation 

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with your origin story. 
And maybe the most recent thing 

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is that you have a new book 
that's coming out or has come 

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out already, Branding as a 
Cultural Force, and then yet 

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another book coming out later 
this year. 

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But maybe let's start with 
Branding as a Cultural force. 

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Can you give our listeners a 
little teaser about that book 

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and how it's filling a gap, 
maybe compared to some of the 

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other writing that you've done? 
You know, branding is a cultural

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force argues that brands aren't 
just commercial entities 

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anymore. 
They're cultural actors. 

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They shape values, they 
influence behavior, they 

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construct culture. 
For decades, branding was about 

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differentiation and positioning,
and those attributes still 

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matter. 
But it, it's really, the 

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conversation has changed and 
we're now in a moment where the 

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brand's impact on our planet, on
public discourse, on equity, on 

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inclusion, that's not 
peripheral, that's central. 

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And so in this book, I'm asking 
a bigger question and how do you

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design branding? 
Although I kind of answer that 

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too, but I'm asking what is a 
brand responsible for once it 

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has power? 
How can they use that power 

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ethically? 
How can they give back to 

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culture? 
That's just the culture that 

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sustains them. 
And here's the practical 

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reality. 
Brands spend an enormous amount 

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of money. 
Yeah. 

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On advertising, on content, on 
experiences. 

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So the question becomes, why not
direct some of that investment 

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back into the communities and 
the culture that sustained them?

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So I interviewed, forgive my 
French, Gaetong du Pelu, who is 

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the chief creative officer of 
Marcel Agency in Paris. 

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And he put it this way. 
With power comes rights and 

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responsibilities. 
Brands have earned the right to 

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participate in culture. 
We gave them that right, but 

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that comes with a responsibility
to positively contribute to it, 

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not just extract from it. 
And the book is grounded in real

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examples. 
Brands that are doing well, 

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brands that are doing this. 
I'm looking at how storytelling,

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visual identity and advertising 
can move from persuasion to 

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participation and act actively, 
build something in the 

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communities that they serve. 
So the shift in scale is from 

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really from transaction to 
participate, participation from 

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extraction to contribution. 
That's what makes the book 

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different. 
Yeah, thank you for sharing that

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big picture. 
It just reminds me of like early

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in my career, I worked at a 
creative agency in New York and 

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one of the first accounts I got 
to work on was with Dove and on 

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their True Beauty campaign, 
which has been going on for for 

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decades now. 
And, you know, we just played 

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one small part in that. 
But just like, you know, for me,

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that's the immediate example 
that comes to mind of like a 

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brand that is literally selling 
soap but is also trying to shift

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the conversations around beauty 
standards and all of that. 

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And yeah, just very tangible in 
that sense, right? 

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It's like more than just the 
product itself. 

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It's really like trying to tell 
a story and shift the culture in

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that sense. 
Exactly, exactly. 

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They do. 
They did some social listening 

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and and I I think Lee Sean, 
you're exactly right. 

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They they shifted the 
conversation. 

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And I remember that when this 
campaign came out, it was very 

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much like only them starting 
this conversation. 

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So it was like they were able to
very much be the leaders of this

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conversation at that time and 
still building the the branding 

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on, on, on those principles, 
which is great. 

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Yeah. 
You're right, Julia. 

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They, they actually took a risk 
that that paid off tremendously 

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for them, for the category. 
They they, they really were risk

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takers and Mavericks in that 
sense and and did a good thing. 

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Yeah, that's awesome. 
So Robin, you just updated us 

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that now 27 books written so 
far, which is incredible. 

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And we know that Carnegie 
Foundation named you as one of 

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the great teachers of our time 
and you shaped generations of 

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design designers through your 
work so far. 

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So I wanted to hear a little bit
from you. 

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How did the writing become an an
important aspect of your 

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practice? 
What was, you know, the spark 

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when you started writing? 
And also, if you have a specific

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creative process that you follow
when you start writing a new 

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book And when you look back, if 
you think about your very first 

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book, which now, if you can 
remind us which one was your 

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first book, how, how do you feel
like you you've evolved since 

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the first book to now? 
I'm going to be very practical 

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in my answer at the start. 
Writing in the beginning was a 

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practical reason, a way to get 
promoted. 

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So I'm an academic and, and, and
design is a relatively new 

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discipline in academia. 
The people, the faculty who sit 

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on committees, the 
administrators don't really 

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understand it that well. 
You have to constantly explain 

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what you do. 
But they know what a book is, 

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they know what a journal article
is, right? 

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And so rather than trying to 
explain why this design that I 

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did was in an exhibit or why 
this design that I did won an 

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award, it was much easier to 
just say, well, here's this book

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that I wrote and that that was a
path to promotion for me. 

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And, and I do like to write it. 
It's an extension I saw in the 

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beginning. 
There's an extension of my 

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teaching of something that I 
wanted to like. 

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How do I explain this to 
students? 

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What how do I get them to know 
what I know? 

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How do I get them to love what I
love? 

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And and so in the beginning, it 
was an extension of that. 

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So I began be building, began be
building frameworks on the page.

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But I, I went through, I don't 
think anybody knows this. 

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So that I went through an 
experimental program in New York

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City public schools for gifted 
children and they decided that 

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they didn't need to teach you 
how to write. 

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Yeah, they, it was, it was do 
your own thing. 

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And so I went through all these 
programs for the gifted in 

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middle school. 
And but I was I got out, I was 

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in college at 16 and still 
didn't know how to write. 

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And so by the time I got to 
Graduate School, I was starting 

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to teach myself how to write. 
And you ask about my first book,

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which is called an Introduction 
to design. 

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It was about two-dimensional 
design. 

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I, I, I, I, I cringe. 
I mean, it was. 

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I was basically trying to 
contribute something that I 

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loved about design. 
But what started out as a 

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necessity became an identity. 
That's beautiful. 

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I love that. 
So you're basically taught 

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yourself how to write and also 
fell in love with that, right? 

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So it's part of who you are. 
Yeah, it became part of I love 

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making, I love creating. 
And so it became. 

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Besides art and design and 
dancing, writing became part of 

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that skill set. 
I'm going to use this 

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opportunity to actually ask a 
personal question for myself on 

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this is like, does it get 
easier? 

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I mean, I know you've done like 
27 books now. 

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Is it still like, you know, when
you're starting the blank page 

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for the draft of a new book, is 
it still like, wow, this is like

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you're starting a marathon? 
Or is it just like, OK, after, 

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you know, a dozen or so, you're 
like, OK, like, you know that 

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the drill. 
That's a great question because 

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my co-author Megan D who I'm 
working with kind of asked a 

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similar question and yeah, it's 
that it's the 10,000 hour 

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Malcolm Gladwell theory, right? 
And once I I taught myself to 

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write better, it became easier. 
Once I realized that you really 

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have to write, act in the active
voice, avoid the passive voice. 

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That made it easier. 
And I absolutely don't wait for 

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inspiration. 
I don't know, you know, I mean, 

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you're both too, I hate to say 
this, you're both too young to 

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to know the the idea of thinking
with a pencil in your hand. 

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Now it's a stylus or whatever. 
I'm. 

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Old enough that they taught me 
cursive. 

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OK, OK, so, but thinking with a 
pencil in your hand, it's it's 

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kind of what I do with writing. 
I'm I'm thinking as I'm going, 

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It's in the process. 
So I'm not waiting. 

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I'm doing and I forgot who said 
it. 

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There's no design, there's only 
redesign, there's no writing, 

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there's only rewriting. 
So you know you have to go back.

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So I just do it. 
But I love it now. 

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I didn't love it. 
Now I love it. 

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And is the pencil for you like 
literal or metaphorical? 

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Like are you starting your 
first? 

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Drafts, but OK. 
No, now you're tight. 

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Yeah. 
And actually, a neuroscientist 

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told me that your hands take up 
so much part of your brain that 

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it actually helps you think when
you're typing or or writing 

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rather than just using. 
Yeah, that's a great way to 

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frame that, you know, because 
I'm also a musician. 

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And sometimes it's like, OK, 
like sometimes I will get 

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inspiration for a song and then,
like, be able to write it in a, 

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you know, a few minutes and it 
just all comes out. 

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But other times I'm just like 
tinkering on the piano, you 

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know, like improvising over 
chords and. 

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And it comes from like, the 
doing rather than the waiting 

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for something because, you know,
I can go years without having 

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one of these inspiration moments
if I don't just play and do 

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stuff. 
Yeah. 

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Yes, I mean, Maya Angelou 
treated writing as as a job. 

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She rented a hotel room. 
She would go into the room and 

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and work all day long. 
And it's it's, it becomes part 

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of the process. 
Yeah, Well, thank you for 

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sharing a bit about your 
process. 

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You know, it's led to, Yeah, 
this honor, right? 

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As I mentioned in the intro, you
received a 2025 Stephen Heller 

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Prize for Cultural Commentary. 
It's named after Stephen Heller,

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who's a professor at SVA in New 
York, who's also prolific writer

250
00:14:47,120 --> 00:14:50,200
himself. 
And it's such a meaningful honor

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for design writing and design 
commentary. 

252
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Can you tell us about what this 
award means to you? 

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And also a little bit maybe 
about your long relationship 

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with AIGA, since this is like a 
a culmination of it or a Laurel 

255
00:15:02,640 --> 00:15:04,400
that comes from that long 
relationship. 

256
00:15:05,040 --> 00:15:07,480
Thank you. 
Yes, receiving the Stephen 

257
00:15:07,480 --> 00:15:10,920
Heller Prize from the AIGA meant
a great deal to me. 

258
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Stephen has long modelled how 
design writing can function as 

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as as cultural commentary, not 
just as craft or historical 

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documentation, so being 
recognized in that context felt 

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deeply humbling for me. 
The award affirmed something I 

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believed for a long time, that 
our thinking about design should

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live beyond the classroom, 
beyond our our siloed community,

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that it should participate in 
broader cultural conversations. 

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I'm a great fan of public 
scholars like Anne Applebaum, 

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Neil deGrasse Tyson, Dr. Henley,
Louis Gates. 

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So for me, writing for Harvard 
Business Review, writing for 

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Fast Company, writing for Ink 
IT, it's essential to me because

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I want to tell the public about 
how we think, about how we live,

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about how we consume, about how 
we relate to each other and to 

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the planet. 
And so the Heller Prize really 

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felt like an encouragement to 
keep doing that, to keep 

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insisting that design commentary
is cultural commentary. 

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And and early in my career, to 
answer your question about the 

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AIGA, the AIGA represented 
excellence and inspiration. 

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It was where you look to 
understand what great design 

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was, who the great designers 
were. 

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It offered community. 
It offered standards, a sense of

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belonging to something larger 
than oneself and it and it 

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signaled professional 
legitimacy. 

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Right. 
Over time, I saw the AIGAA 

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little differently as a convener
of ideas, a place where design, 

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ethics, diversity, technology, 
cultural responsibility could be

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debated and shaped. 
And that was, that was really 

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critical, I think to understand 
that and to, to share that with 

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my colleagues and students. 
So the in the past decades, I, I

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think the biggest shift I've 
seen is that design has moved 

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from artifact to influence. 
And designers today shape 

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interfaces, we shape behaviors, 
narratives, even public policy. 

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00:17:28,319 --> 00:17:32,560
So that expansion carries 
responsibility. 

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And the AI JS role has evolved 
from kind of, in my mind, from 

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00:17:37,080 --> 00:17:42,640
celebrating craft to fostering 
leadership, inclusion, ethical 

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00:17:42,640 --> 00:17:45,080
accountability. 
So I see it as a cultural 

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platform. 
Yeah, thank you for sharing your

295
00:17:48,640 --> 00:17:50,240
perspective. 
It's definitely like, you know, 

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00:17:50,240 --> 00:17:54,040
Julie and I being the torch 
bearers of AIGA at the moment, 

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00:17:54,040 --> 00:17:56,760
you know, to thinking about just
curating and producing our 

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00:17:56,760 --> 00:17:59,240
conference last year in Los 
Angeles where you received the. 

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00:17:59,240 --> 00:18:02,040
Stephens Hacker Prize. 
You know, for us it really was 

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00:18:02,040 --> 00:18:05,360
like, how do we hold this space?
That's like, maybe I don't know 

301
00:18:05,360 --> 00:18:08,360
if it's a third space or neutral
space, but it's like bridging 

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00:18:08,640 --> 00:18:12,600
the discourses that happen in 
academia, in industry, but is 

303
00:18:12,600 --> 00:18:14,560
kind of brings people together, 
right? 

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00:18:14,560 --> 00:18:17,440
Educators, professors like 
yourself, but also, you know, 

305
00:18:18,760 --> 00:18:21,880
practitioners, people working in
design agencies or in house like

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00:18:22,120 --> 00:18:26,280
this space that people may not 
gather as often, right? 

307
00:18:26,280 --> 00:18:29,920
Cross paths as often. 
Like how do we talk about design

308
00:18:29,960 --> 00:18:33,960
in these very different ways and
cross pollinate these ideas and 

309
00:18:33,960 --> 00:18:36,720
networks with each other? 
And you do a great job. 

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00:18:37,560 --> 00:18:38,720
Thank you. 
You're all. 

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00:18:38,720 --> 00:18:39,800
Thank you. 
Thank you. 

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00:18:40,480 --> 00:18:43,440
Probably not. 
I think you mentioned earlier 

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00:18:43,440 --> 00:18:49,480
that you say that usually at the
moment we, we're not only 

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00:18:49,480 --> 00:18:52,200
writing, we're rewriting. 
So looking at what exists in the

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00:18:52,200 --> 00:18:55,880
world and how do we build on 
knowledge on top of that. 

316
00:18:56,240 --> 00:18:58,840
And I think from when we talk 
about from the design 

317
00:18:58,840 --> 00:19:01,800
perspective, I think often times
we're also redesigning things 

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00:19:01,800 --> 00:19:06,320
that already exist, but maybe 
are not working in current time.

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So I'm, I'm curious to hear from
you if there's a product, a 

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00:19:09,680 --> 00:19:15,760
service or a space that you 
could redesign that is probably 

321
00:19:15,760 --> 00:19:19,920
not working how it should that 
you want to share with us. 

322
00:19:20,800 --> 00:19:26,280
What would you change about it? 
That is such a fascinating 

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00:19:26,280 --> 00:19:29,200
question that I think that could
cover. 

324
00:19:29,840 --> 00:19:34,440
You could ask every designer 
about that it and so you're, 

325
00:19:34,440 --> 00:19:39,640
you're asking an, an educator. 
So my answer is I would redesign

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00:19:39,640 --> 00:19:45,640
classrooms as, as active spaces.
I, I actually really hate that 

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00:19:45,720 --> 00:19:51,280
it's, it's still in a talking 
head format that kids are stuck 

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00:19:51,280 --> 00:19:53,760
in desks. 
Whether the university, I call 

329
00:19:53,760 --> 00:19:56,960
my students kids. 
They're not, they're they're 

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00:19:56,960 --> 00:20:00,000
young adults. 
I I would create flexible 

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environments. 
That invite movement, that 

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00:20:02,880 --> 00:20:07,240
invite collaboration, 
reflection, experimentation. 

333
00:20:07,920 --> 00:20:12,560
Furniture would shift easily. 
The walls would be what do you 

334
00:20:12,560 --> 00:20:15,920
call the white, writable 
surfaces. 

335
00:20:16,840 --> 00:20:20,400
There would be space for making,
for prototyping, for discussion,

336
00:20:20,400 --> 00:20:22,760
and even for quiet 
contemplation. 

337
00:20:23,160 --> 00:20:27,200
And technology would support 
exploration, not dominate it. 

338
00:20:27,680 --> 00:20:30,080
So I I think learn. 
I really think learning is 

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00:20:30,080 --> 00:20:32,400
social. 
That's how I run it in my 

340
00:20:32,400 --> 00:20:36,520
university classroom. 
It's embodied, as you said, 

341
00:20:36,640 --> 00:20:39,000
Juliana, Julia, It's, it's 
iterative. 

342
00:20:40,040 --> 00:20:43,520
Our spaces should reflect that. 
Design shapes behavior. 

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00:20:43,520 --> 00:20:47,120
And if we want curiosity, 
participation, and critical 

344
00:20:47,120 --> 00:20:49,720
thinking, we have to design for 
them. 

345
00:20:50,200 --> 00:20:53,520
And right now, many classrooms 
are designed for compliance. 

346
00:20:53,880 --> 00:20:56,840
And I'd read I'd redesign them 
for engagement. 

347
00:20:58,440 --> 00:20:59,880
Wow. 
Yeah, I love that. 

348
00:21:00,000 --> 00:21:03,800
It's it's such an important 
shift to to design for 

349
00:21:03,800 --> 00:21:05,600
participation and and 
engagement. 

350
00:21:05,600 --> 00:21:09,560
Yeah, I love that. 
And Speaking of, you're a person

351
00:21:09,560 --> 00:21:14,200
that has navigated many spaces. 
So as a designer, also as a 

352
00:21:14,200 --> 00:21:18,200
writer, but also as an academic,
as a dancer as well, as you 

353
00:21:18,200 --> 00:21:22,560
mentioned earlier, is there 
someone in the past or present 

354
00:21:22,560 --> 00:21:28,040
that truly has inspired you in 
any of these spaces that you 

355
00:21:28,040 --> 00:21:30,800
have been? 
So either for their work or for 

356
00:21:30,800 --> 00:21:34,240
the person that they they are, 
And why, why, why is it? 

357
00:21:35,760 --> 00:21:38,000
Is it OK if I mentioned three 
people? 

358
00:21:38,000 --> 00:21:40,080
Is that of course, yeah, the. 
More the married. 

359
00:21:40,720 --> 00:21:42,240
Yes. 
OK. 

360
00:21:42,240 --> 00:21:44,880
So I'll, I'll, I'll break it 
down a little bit. 

361
00:21:46,000 --> 00:21:49,520
Somebody that your listeners are
very familiar with in the design

362
00:21:49,520 --> 00:21:55,120
world would be Brian Collins, 
who what moves me is, is how he 

363
00:21:55,120 --> 00:21:58,840
frames responsibility. 
Brian talks about brands as 

364
00:21:58,840 --> 00:22:02,960
living systems and design as 
cultural membership. 

365
00:22:04,960 --> 00:22:08,760
The main thing I think that that
separates Brian from many other 

366
00:22:08,760 --> 00:22:12,880
designers is that he challenges 
us to think of the planet as a 

367
00:22:12,880 --> 00:22:17,560
stakeholder. 
He, he's and I, I'm aligned with

368
00:22:17,560 --> 00:22:21,720
him and being very planet 
centered and he leads with 

369
00:22:21,720 --> 00:22:25,840
extraordinary generosity, 
whether he's mentoring or 

370
00:22:25,840 --> 00:22:33,080
sharing, elevating others, 
inviting people on sojourns. 

371
00:22:33,080 --> 00:22:36,880
I mean, his leadership really 
expands beyond design aesthetics

372
00:22:36,880 --> 00:22:41,560
into stewardship, I think. 
And then in higher education, I 

373
00:22:41,560 --> 00:22:45,680
have to shout out my university 
president, Doctor Lamont 

374
00:22:45,680 --> 00:22:49,880
Reppalet, who's also my 
co-author of of a new book we 

375
00:22:49,880 --> 00:22:52,320
co-authored a book called 
Leadership by Design. 

376
00:22:52,320 --> 00:22:57,760
And what stands out about Doctor
Reppalet is how he is a value 

377
00:22:57,760 --> 00:23:01,320
driven's leader and and he's a 
humanist. 

378
00:23:01,840 --> 00:23:06,480
He listens deeply, he builds 
community intentionally and he 

379
00:23:06,480 --> 00:23:10,360
believes education transforms 
lives and acts on that every 

380
00:23:10,360 --> 00:23:14,360
day. 
And then the person that the 

381
00:23:14,400 --> 00:23:18,200
other designer I would like to 
speak about and, and you both 

382
00:23:18,200 --> 00:23:23,040
know a lot about her because you
awarded her a posthumous medal 

383
00:23:23,040 --> 00:23:29,400
this past year is Dorothy Hayes.
And it was a really kind of 360 

384
00:23:29,400 --> 00:23:34,200
moment for me at the conference 
when when you awarded Dorothy 

385
00:23:34,200 --> 00:23:38,080
that medal because Dorothy hired
me to teach my first teaching 

386
00:23:38,080 --> 00:23:39,520
job. 
Dorothy. 

387
00:23:39,560 --> 00:23:44,440
No, I didn't know that. 
Yeah, Dorothy was, as you know, 

388
00:23:44,440 --> 00:23:47,400
a designer. 
She had her own studio, I think 

389
00:23:47,400 --> 00:23:50,560
it was Dorothy's door, is that? 
Yes, Correct. 

390
00:23:51,600 --> 00:23:56,040
She was an educator at CUNY, 
where she hired me and a 

391
00:23:56,040 --> 00:23:59,760
sculptor, so a really a 
Renaissance person. 

392
00:23:59,840 --> 00:24:04,760
And she modeled for me what it 
meant to be a practitioner and a

393
00:24:04,760 --> 00:24:07,920
committed educator. 
And I don't know that I'd be 

394
00:24:07,920 --> 00:24:12,120
sitting here talking to you. 
I don't want to cry without 

395
00:24:12,360 --> 00:24:16,080
without Dorothy Hayes. 
Wow, that's beautiful. 

396
00:24:16,080 --> 00:24:18,880
I didn't know that. 
That's it's such an important 

397
00:24:19,320 --> 00:24:22,160
part of the story that we are 
happy to share with the 

398
00:24:22,160 --> 00:24:24,120
listeners. 
I really didn't know. 

399
00:24:24,720 --> 00:24:30,160
And I got to meet her family at 
the conference of So I'm in your

400
00:24:30,160 --> 00:24:32,040
debt. 
Wow. 

401
00:24:32,400 --> 00:24:33,960
That's so beautiful. 
Yeah. 

402
00:24:35,560 --> 00:24:39,080
I wanted to pivot back to what 
we're talking about with brands 

403
00:24:39,080 --> 00:24:43,600
and hear more about your 
expertise of about brands and 

404
00:24:43,600 --> 00:24:45,360
cultural moments. 
You know, I gave the example 

405
00:24:45,360 --> 00:24:49,120
from earlier my career with Dove
and how brands are these 

406
00:24:49,120 --> 00:24:52,240
cultural actors. 
And so maybe as a way to plug 

407
00:24:52,240 --> 00:24:55,840
into current events, we're 
recording this a few days after 

408
00:24:55,840 --> 00:24:58,320
the Super Bowl. 
And so there's lots of, I mean, 

409
00:24:58,320 --> 00:25:01,960
both kind of political and 
cultural moments in such a large

410
00:25:01,960 --> 00:25:04,040
spectacle like that. 
I have to admit I only watched 

411
00:25:04,280 --> 00:25:06,520
the Bad Bunny part. 
I didn't watch the game. 

412
00:25:07,000 --> 00:25:10,760
But with like, large spectacles 
like that and brands paying, you

413
00:25:10,760 --> 00:25:15,520
know, Mega Millions of dollars 
to get in front of eyeballs and 

414
00:25:15,520 --> 00:25:19,880
get people's attention, like, 
how do you see that evolving? 

415
00:25:19,880 --> 00:25:22,480
Or you know, I mean, the Super 
Bowl's been around for decades, 

416
00:25:22,480 --> 00:25:27,880
but like now, especially with 
like AI powered, you know, ads 

417
00:25:27,880 --> 00:25:30,720
and, and things like that and 
even more attention, right? 

418
00:25:30,720 --> 00:25:34,080
So the Super Bowl, but also 
people are like on their phones 

419
00:25:34,080 --> 00:25:35,960
too, like posting about it as 
they watch. 

420
00:25:35,960 --> 00:25:38,200
The people's attention is even 
more divided. 

421
00:25:38,200 --> 00:25:41,560
Like how do you see that now 
that's maybe different from 

422
00:25:42,080 --> 00:25:43,080
decades ago? 
Well. 

423
00:25:44,920 --> 00:25:47,800
You put your finger on the idea 
that people are sharing about 

424
00:25:47,800 --> 00:25:48,640
things. 
It's so, so. 

425
00:25:48,640 --> 00:25:54,080
Social media has changed all of 
it, but and people scrutinize 

426
00:25:54,080 --> 00:25:56,160
what they see. 
Everybody's a critic, right? 

427
00:25:56,200 --> 00:25:59,960
And everybody's looking up to 
see if if the brand is telling 

428
00:25:59,960 --> 00:26:02,960
the truth or not. 
So I think brands build real 

429
00:26:02,960 --> 00:26:06,200
relationships and they have to 
move those relationships have to

430
00:26:06,200 --> 00:26:09,400
move beyond visibility. 
And again, going back to the 

431
00:26:09,400 --> 00:26:13,680
idea that I think they have to 
make long term investments in 

432
00:26:13,680 --> 00:26:17,560
communities or in the planet 
that in the communities who 

433
00:26:17,560 --> 00:26:20,320
sustain them. 
That means showing up 

434
00:26:20,320 --> 00:26:23,920
consistently, not just during 
campaign cycles. 

435
00:26:23,920 --> 00:26:27,960
And it means supporting causes 
and people over the long term, 

436
00:26:27,960 --> 00:26:31,280
not just in a headline moment 
like like the Super Bowl. 

437
00:26:31,800 --> 00:26:36,320
It means designing initiatives 
that create real tangible value 

438
00:26:37,200 --> 00:26:40,320
for for people, for 
neighborhoods, for creatures, 

439
00:26:40,320 --> 00:26:44,080
for the planet. 
I I would argue that brands are 

440
00:26:44,080 --> 00:26:47,720
cultural participants that when 
they give back, when they build 

441
00:26:47,720 --> 00:26:51,560
platforms, when they find 
solutions or create spaces for 

442
00:26:51,560 --> 00:26:56,880
dialogue like like Doug did, 
they stop being interruptions 

443
00:26:57,400 --> 00:27:00,680
and start becoming partners. 
I mean, people do, you know, 

444
00:27:00,680 --> 00:27:04,640
watch the Super Bowl for the 
entertainment aspect, of course,

445
00:27:05,960 --> 00:27:09,240
but awareness is transactional 
there. 

446
00:27:09,240 --> 00:27:13,160
There's so much out there as as 
you said, I think you use the 

447
00:27:13,160 --> 00:27:17,880
word noise or, or relationships 
are reciprocal. 

448
00:27:18,320 --> 00:27:22,680
So the brands that will endure 
are the ones who understand that

449
00:27:22,680 --> 00:27:26,640
they're not just extracting 
information, but contributing to

450
00:27:26,640 --> 00:27:30,160
culture in a positive way, not a
negative. 

451
00:27:30,880 --> 00:27:34,080
Way. 
Totally, Yeah, Yeah, it's, it's 

452
00:27:34,080 --> 00:27:37,160
not just about like the name 
recognition for the brand or 

453
00:27:37,160 --> 00:27:40,520
sometimes these brands are 
already known by the audience, 

454
00:27:40,520 --> 00:27:41,520
right. 
But it's just like, OK, well, 

455
00:27:41,520 --> 00:27:44,760
what do you want people to talk 
about in relation to that brand 

456
00:27:44,760 --> 00:27:47,760
that's maybe beyond just the 
product that they're selling? 

457
00:27:48,160 --> 00:27:52,440
Exactly And Gen. 
Z is can be merciless. 

458
00:27:52,480 --> 00:27:56,800
I mean, they really will hold 
your feet to the fire and I I 

459
00:27:56,800 --> 00:28:00,520
applaud them for that. 
I applaud them for scrutinizing 

460
00:28:01,560 --> 00:28:06,360
whether a campaign is 
performative or or or real. 

461
00:28:07,240 --> 00:28:11,640
Yeah, that's great. 
It's such a a shift also with 

462
00:28:11,760 --> 00:28:16,320
with new generations being being
the the audience of of all this 

463
00:28:16,320 --> 00:28:17,600
campaigns. 
Yeah. 

464
00:28:18,360 --> 00:28:20,560
We'll see how Gen. does, but 
Gen. 

465
00:28:20,560 --> 00:28:25,120
Z is, Gen. 
Z is is is really good in terms 

466
00:28:25,160 --> 00:28:28,640
of holding people to account. 
That's yeah, that's great. 

467
00:28:28,760 --> 00:28:32,040
I guess that's what we need. 
Yeah, previous generations need.

468
00:28:34,200 --> 00:28:38,400
So Robin, besides being academic
and academic and and a writer, 

469
00:28:38,400 --> 00:28:42,760
you also work as a consultant 
with corporations around 

470
00:28:43,360 --> 00:28:46,440
creativity. 
You have seen creative teams 

471
00:28:46,440 --> 00:28:51,160
change throughout the years and 
especially how creative skills 

472
00:28:51,160 --> 00:28:54,320
are are being spread throughout 
organizations. 

473
00:28:54,640 --> 00:29:01,120
So I, I wanted to hear from you 
if you have an advice on how to 

474
00:29:01,440 --> 00:29:08,040
give creative teams space for 
them to explore their creative 

475
00:29:08,040 --> 00:29:11,760
skills again, for, for them to 
progress in their careers. 

476
00:29:11,760 --> 00:29:15,280
So as they move to leadership 
roles, for instance. 

477
00:29:15,480 --> 00:29:20,160
So what exactly is the type of 
skills that you feel like is are

478
00:29:20,160 --> 00:29:24,120
missing for in in those leaders 
in these corporations that 

479
00:29:24,120 --> 00:29:29,400
you've been engaged with? 
Well, the, the main thing 

480
00:29:29,400 --> 00:29:35,160
missing is, is enough diversity.
I, I would say they've moved to 

481
00:29:35,160 --> 00:29:39,800
be more inclusive in terms of 
you seeing technologists and 

482
00:29:39,800 --> 00:29:43,320
brand strategists and product 
leads in the room with, with a 

483
00:29:43,320 --> 00:29:46,680
creative team much earlier. 
They're invited to the table 

484
00:29:46,680 --> 00:29:50,880
much earlier at the ground 
floor, especially technologists 

485
00:29:51,120 --> 00:29:55,560
and in and in England, brand 
planners and brand strategists 

486
00:29:55,560 --> 00:30:01,080
are are key here, more 
strategists there there and 

487
00:30:01,080 --> 00:30:04,840
there is more inclusion in terms
of gender, race, ethnicity. 

488
00:30:04,840 --> 00:30:09,440
And that's progress. 
But the data still shows a long 

489
00:30:09,440 --> 00:30:13,080
way to go. 
For example, black creatives 

490
00:30:13,080 --> 00:30:18,800
only make up about 7% of the of 
the chief creative officers in 

491
00:30:18,800 --> 00:30:22,120
advertising. 
That doesn't reflect the 

492
00:30:22,120 --> 00:30:26,760
population. 
I think true creativity requires

493
00:30:26,760 --> 00:30:31,840
diversity, differences in lived 
experience and age and culture 

494
00:30:31,840 --> 00:30:35,080
and perspectives. 
The teams I see doing the most 

495
00:30:35,080 --> 00:30:39,640
interesting works are the ones 
that intentionally broaden who 

496
00:30:39,640 --> 00:30:44,000
gets to contribute, not just 
symbolically but structurally. 

497
00:30:44,920 --> 00:30:49,360
So you know, the great cellist 
yo-yo Ma talks about the 

498
00:30:49,400 --> 00:30:52,440
ecological edge effect. 
I don't know if you if you heard

499
00:30:52,440 --> 00:30:55,960
him talk, he talked about it on 
a podcast once I think where the

500
00:30:55,960 --> 00:31:00,320
boundary between two ecosystems 
produces the richest 

501
00:31:00,320 --> 00:31:04,520
biodiversity. 
And the same is true for ideas. 

502
00:31:04,520 --> 00:31:08,360
Innovation happens at that edge 
where different cultures, 

503
00:31:08,360 --> 00:31:10,960
disciplines and and points of 
view meet. 

504
00:31:10,960 --> 00:31:16,120
So when you expand, who gets to 
shape the idea as you expand? 

505
00:31:16,120 --> 00:31:17,640
What's possible? 
That's great. 

506
00:31:17,720 --> 00:31:21,560
Yes, yes. 
So will we cap off this part of 

507
00:31:21,560 --> 00:31:24,080
the conversation about brands 
and stuff like that? 

508
00:31:25,040 --> 00:31:29,040
Is there an example of some 
recent brand work that has 

509
00:31:29,080 --> 00:31:31,720
really stuck with you in terms 
of a brand that's really power, 

510
00:31:32,520 --> 00:31:35,440
that's powerfully captured these
cultural moments and shifted the

511
00:31:35,440 --> 00:31:38,600
conversation? 
OK, if I mention too, yeah. 

512
00:31:38,640 --> 00:31:39,200
Please. 
Yeah. 

513
00:31:39,680 --> 00:31:41,280
That always. 
All of these examples. 

514
00:31:41,360 --> 00:31:46,960
OK, that that pop into my mind. 
The work that that stays with me

515
00:31:46,960 --> 00:31:50,120
does usually one of two things, 
sometimes both. 

516
00:31:50,120 --> 00:31:56,200
It's either grounded into a deep
insight into human behavior or 

517
00:31:56,480 --> 00:32:00,480
it it invests meaningfully in 
our planet, foreign people. 

518
00:32:00,520 --> 00:32:05,400
MasterCard has been doing their 
priceless campaign for I think 

519
00:32:05,400 --> 00:32:07,640
it's 20 years. 
I'm I'm not exactly sure. 

520
00:32:08,000 --> 00:32:12,600
And they few years ago realized 
that priceless had to include 

521
00:32:12,600 --> 00:32:17,000
everyone. 
And when Russia attacked 

522
00:32:17,000 --> 00:32:22,080
Ukraine, Ukrainians were leaving
and and entering Poland in large

523
00:32:22,080 --> 00:32:25,240
numbers. 
And MasterCard created an app 

524
00:32:25,240 --> 00:32:30,000
called Where to Settle to help 
Ukrainian refugees find places 

525
00:32:30,000 --> 00:32:33,760
to live and work in Poland. 
And also, not only did it help 

526
00:32:33,760 --> 00:32:38,520
Ukrainians, but it helped Polish
citizens alleviate some anxiety 

527
00:32:38,520 --> 00:32:41,320
about the fact that not 
everybody was going to settle in

528
00:32:41,320 --> 00:32:46,160
the same city and and take 
housing or jobs away from from 

529
00:32:46,160 --> 00:32:48,720
Polish people. 
So the campaign created a 

530
00:32:48,720 --> 00:32:53,600
digital platform that helped 
distribute arrivals more evenly 

531
00:32:53,600 --> 00:32:58,520
across regions, reducing 
pressure on urban areas and 

532
00:32:58,520 --> 00:33:01,360
while helping refugees integrate
more smoothly. 

533
00:33:01,360 --> 00:33:07,800
I think that insight into the 
needs of both the Ukrainians and

534
00:33:07,800 --> 00:33:14,040
the Poles help translate design 
into an infrastructure that that

535
00:33:14,040 --> 00:33:17,480
was really beneficial. 
It didn't just communicate. 

536
00:33:17,480 --> 00:33:20,240
The campaign didn't just say 
communicate, we feel for you. 

537
00:33:20,520 --> 00:33:24,320
It actually did something that 
was very, very useful and and 

538
00:33:24,320 --> 00:33:27,240
helpful. 
Another brand and and if I had a

539
00:33:27,240 --> 00:33:34,920
cat, I would feed my cat Sheba 
the Sheba the Sheba hope grows 

540
00:33:34,920 --> 00:33:37,680
reef restoration. 
I don't know if your listeners 

541
00:33:37,680 --> 00:33:41,360
know about it, but it it's 
powerful for a different reason.

542
00:33:41,760 --> 00:33:46,560
It really represents a long term
investment in reef restoration. 

543
00:33:46,680 --> 00:33:49,480
And you think, well, what is cat
food have to do with coral 

544
00:33:49,480 --> 00:33:53,840
reefs? 
Well, cat eat fish and fish need

545
00:33:53,840 --> 00:33:57,440
coral. 
And so they are, their 

546
00:33:57,440 --> 00:34:01,560
investment is measurable. 
It's made a huge difference in 

547
00:34:01,560 --> 00:34:03,640
reef restoration around the 
world. 

548
00:34:03,640 --> 00:34:07,800
It's an it's an ongoing 
environmental contribution. 

549
00:34:07,800 --> 00:34:11,960
So the brand didn't just talk 
about sustainability, they 

550
00:34:11,960 --> 00:34:16,639
fundamentally made a difference.
And so I think both examples are

551
00:34:16,639 --> 00:34:20,120
about reciprocity. 
They don't just capture 

552
00:34:20,120 --> 00:34:23,159
attention, but they reduce 
friction and they and they 

553
00:34:23,159 --> 00:34:28,960
restore ecosystems. 
Totally, yes. 

554
00:34:29,520 --> 00:34:33,400
We are reaching the end of our 
show now with the final chapter 

555
00:34:33,520 --> 00:34:36,719
talking about the future. 
And so one way that you are 

556
00:34:36,719 --> 00:34:40,679
making the future is shaping 
future designers, your students.

557
00:34:40,920 --> 00:34:44,440
But you have been an educator 
for decades now and you're 

558
00:34:44,440 --> 00:34:46,840
teaching in a world you 
mentioned, like we could have 

559
00:34:46,840 --> 00:34:49,920
better classrooms for 
interaction and, and things like

560
00:34:49,920 --> 00:34:51,679
that. 
But you're also teaching in a 

561
00:34:51,679 --> 00:34:55,239
world where students are plugged
into their phones, they have 

562
00:34:55,239 --> 00:34:58,960
access to AI tools. 
So how are you navigating all of

563
00:34:58,960 --> 00:35:01,120
that? 
Since the teaching environment, 

564
00:35:01,120 --> 00:35:03,520
the learning environment is 
different, even if the 

565
00:35:03,520 --> 00:35:06,840
classrooms are still maybe based
on a factory model from 

566
00:35:07,320 --> 00:35:14,000
centuries past. 
It's really critical question in

567
00:35:14,040 --> 00:35:16,880
industry is using AI. 
It's in the workflow. 

568
00:35:17,400 --> 00:35:21,640
So we have to in design and in, 
in, in the creative side of 

569
00:35:21,640 --> 00:35:24,040
advertising. 
We have to prepare students for 

570
00:35:24,040 --> 00:35:27,520
that reality. 
It would be unfair if we didn't.

571
00:35:28,040 --> 00:35:30,880
So our graduates are entering 
creative fields where AI is 

572
00:35:30,880 --> 00:35:36,280
already in use. 
They need fluency, but they 

573
00:35:36,280 --> 00:35:38,560
don't actually even need me for 
fluency. 

574
00:35:39,080 --> 00:35:42,000
A lot of them are already very 
good at it. 

575
00:35:42,000 --> 00:35:48,080
What they need, well I hope they
need me for, is judgement and 

576
00:35:48,080 --> 00:35:51,520
ethics. 
And I tell my students that AI 

577
00:35:51,520 --> 00:35:55,640
can generate absolutely, but it 
doesn't understand nuance yet. 

578
00:35:56,080 --> 00:36:01,200
We'll. 
See what happens when this 

579
00:36:01,240 --> 00:36:04,760
episode comes out, but. 
Right, right, right. 

580
00:36:04,840 --> 00:36:08,600
It it doesn't have it. 
The only ethics it has is for 

581
00:36:08,600 --> 00:36:14,000
whoever input. 
So there's bias and it doesn't 

582
00:36:14,920 --> 00:36:18,880
have cultural consequences. 
We have to foresee cultural 

583
00:36:18,880 --> 00:36:22,520
consequences and it doesn't have
lived experience except for the 

584
00:36:22,520 --> 00:36:25,960
people who input and again, 
that's a very controlled group 

585
00:36:25,960 --> 00:36:30,360
of people in putting with their 
bias and it can't feel the 

586
00:36:30,360 --> 00:36:34,680
weight of a decision, which is 
interesting or live with the 

587
00:36:34,680 --> 00:36:36,960
consequences of the decisions 
that you make. 

588
00:36:36,960 --> 00:36:42,120
So the responsibility is still 
on the students and, and that 

589
00:36:42,160 --> 00:36:44,520
that's what I'm trying to 
communicate. 

590
00:36:44,520 --> 00:36:47,320
And, and then, and if everyone 
has access to the same tool, so 

591
00:36:47,320 --> 00:36:50,600
you both know that when Adobe 
comes out with a tool, 

592
00:36:50,600 --> 00:36:54,000
everybody's on it and, and all 
of a sudden kind of work looks 

593
00:36:54,040 --> 00:36:56,400
similar for, for a little while,
right? 

594
00:36:56,400 --> 00:37:00,400
So we all have access to the 
same democratic tools and we're 

595
00:37:00,400 --> 00:37:04,960
using them in similar ways and 
the work starts to converge. 

596
00:37:05,280 --> 00:37:08,800
So you get algorithmic sameness,
I guess. 

597
00:37:08,800 --> 00:37:12,120
But So what differentiates you 
isn't the tool, it's your 

598
00:37:12,120 --> 00:37:14,360
insight. 
It's your conceptual thinking, 

599
00:37:14,360 --> 00:37:17,680
it's your taste, it's your 
intention. 

600
00:37:18,960 --> 00:37:23,080
And so my role is to help them 
become not just efficient at the

601
00:37:23,080 --> 00:37:25,680
tools, but to be thoughtful 
creators. 

602
00:37:25,840 --> 00:37:28,280
Yeah, I love that. 
Yeah, it makes, it makes total 

603
00:37:28,280 --> 00:37:31,720
sense. 
And speaking about the future, 

604
00:37:31,720 --> 00:37:34,920
still speaking about the future,
if you could give one piece of 

605
00:37:35,040 --> 00:37:39,120
advice for emerging designers 
listening to us, what would it 

606
00:37:39,120 --> 00:37:42,720
be? 
Become the best critical and 

607
00:37:42,720 --> 00:37:47,280
creative thinker that you can 
and really think about the 

608
00:37:47,280 --> 00:37:52,920
voids, think about gaps, think 
about who's not included, who's 

609
00:37:53,000 --> 00:37:56,120
who's being excluded, who should
be included? 

610
00:37:56,120 --> 00:37:59,040
How can you move the discipline 
forward? 

611
00:37:59,040 --> 00:38:02,040
How can you move the design 
discourse forward? 

612
00:38:02,040 --> 00:38:07,640
And and who gains. 
So I always talk about ideation 

613
00:38:07,640 --> 00:38:12,160
as goal gap and gain, and I 
think you really have to think 

614
00:38:12,160 --> 00:38:14,920
about all of those things. 
Who's missing, who's 

615
00:38:14,920 --> 00:38:18,000
underrepresented, who's 
underserved, and who stands to 

616
00:38:18,000 --> 00:38:20,120
benefit from what you're 
creating? 

617
00:38:20,320 --> 00:38:24,800
And to wrap up, I wanted to ask 
you what has been inspiring you 

618
00:38:24,800 --> 00:38:27,600
lately? 
So that could be a book, a 

619
00:38:27,600 --> 00:38:31,280
movie, a show, an album and 
exhibition. 

620
00:38:31,680 --> 00:38:33,600
Anything that you you want to 
share? 

621
00:38:34,720 --> 00:38:38,240
I recently visited the 
Metropolitan Museum's exhibit of

622
00:38:38,240 --> 00:38:42,000
Nan Ray, and I always loved Man 
Ray. 

623
00:38:42,000 --> 00:38:45,560
But this particular exhibit, you
know, when things hit you at a 

624
00:38:45,560 --> 00:38:50,480
certain time, Man Ray had this 
extraordinary ability to take 

625
00:38:50,480 --> 00:38:55,440
recognizable objects like a face
or a body or a hand and 

626
00:38:55,440 --> 00:38:58,600
transform it into something 
mysterious and, and 

627
00:38:58,600 --> 00:39:03,640
psychologically charged. 
He he disrupted expectations. 

628
00:39:03,640 --> 00:39:06,280
He made the familiar feel 
strange. 

629
00:39:07,000 --> 00:39:11,560
So what inspires me is was his 
refusal to simply document 

630
00:39:11,560 --> 00:39:13,240
reality. 
He interpreted it. 

631
00:39:13,840 --> 00:39:16,560
He manipulated light. 
He experimented with form. 

632
00:39:17,080 --> 00:39:20,560
And it reminds me that 
experimentation is a 

633
00:39:20,560 --> 00:39:24,560
responsibility. 
That mystery invites 

634
00:39:24,560 --> 00:39:28,440
participation. 
It slows us down and it makes us

635
00:39:28,440 --> 00:39:30,600
look again. 
If you want to go back to the 

636
00:39:30,600 --> 00:39:34,880
Super Bowl and the Squarespace 
commercial with Emma Stone, it 

637
00:39:34,880 --> 00:39:39,280
was invited us to to take a a 
closer look. 

638
00:39:39,600 --> 00:39:41,760
So that's what feeds my 
creativity right now. 

639
00:39:41,800 --> 00:39:45,320
The the permission to ask what 
if questions, What if we did 

640
00:39:45,320 --> 00:39:47,920
this? 
What if we did that and turn the

641
00:39:47,920 --> 00:39:50,880
obvious into something 
evocative. 

642
00:39:51,640 --> 00:39:56,240
So Man Ray reminded me that the 
job of a creative person isn't 

643
00:39:56,240 --> 00:39:59,680
to confirm expectations, but to 
disrupt thing. 

644
00:39:59,720 --> 00:40:03,520
Wow, that's that's great. 
I'm going to check it out the 

645
00:40:03,520 --> 00:40:05,480
exhibition. 
Thank you, Robin. 

646
00:40:05,520 --> 00:40:07,040
Thank you so much for inviting 
me. 

647
00:40:07,320 --> 00:40:10,400
And thank you, listeners, for 
tuning into this episode of the 

648
00:40:10,400 --> 00:40:14,680
AIG Design Podcast. 
Please share how you feel with 

649
00:40:14,680 --> 00:40:16,560
us. 
You could e-mail us at podcast 

650
00:40:16,560 --> 00:40:21,000
at aig.org or rate US on the 
podcast platform of your choice.

651
00:40:21,160 --> 00:40:22,680
We'll see you in a future 
episode.

