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As a person that chairs my 
program, I often have to meet 

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with prospective students and 
their parents, and I talk about 

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those common notions, right? 
It's like, OK, so where did your

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interest come from? 
And I'm sure. 

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And I hear things like logos, 
brochures, T-shirts, you know, 

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that's why I'm interested in 
this. 

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And I said, you know, those are 
great. 

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I said, I want you to know it is
much more than that. 

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And I said at the heart, it's 
about improving everyday lives. 

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That is a core tenet of the way 
we feel about it here and that 

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we do that through experience 
and behavior. 

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Start small, but think big. 
I think we all want to save the 

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world. 
We all want to do really, really

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big, impactful things. 
But things happen through 

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cultural shift and cultural 
change. 

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And so yes, there are big flash 
bang things that make change 

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happen great, you know, but 
there's also things that have to

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happen incrementally. 
And why not be part of that 

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incremental space change? 
Welcome to the AIGA Design 

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Podcast. 
We are the official podcast for 

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the oldest and largest 
professional association for 

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design. 
My name is Lee Shawn Huang, 

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Senior Director of Learning and 
Programs here at AIGA and the 

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host and producer of this show 
where we talk about professional

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development and creative growth 
for design professionals. 

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First off, special thanks to 
AIGA members. 

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Your support makes programming 
like this podcast available to 

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the entire design community for 
free. 

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If you are not yet an AIGA 
member, consider joining. 

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Learn more and sign up at 
aiga.org. 

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Now for the guest of this 
episode, Jen Stucker is 

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associate professor and chair of
graphic design at Bowling Green 

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State University in Bowling 
Green, OH. 

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At the core for teaching and the
design programs are developing 

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mindful individuals responsible 
for engaging in the social, 

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cultural, and technological 
world through collaboration, 

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facilitation, and leadership. 
Jen is also an active member of 

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AIGA, specifically the Toledo 
Chapter, and has collaborated 

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with AIGA Toledo and AAGA Design
Educators Community on community

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projects. 
She's also one of the very first

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designers to complete the AIGA 
Professional Design 

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Certification Program, becoming 
certified as an AIGA Design 

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Leader last year. 
We're going to explore in this 

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episode how Jen incorporates 
community engagement into her 

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design practice, discuss the 
expanding definition of design 

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as profession, and talk about 
the value of design communities 

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and programs. 
Jen Stucker, welcome to the AIG 

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Design Podcast. 
Thank you, Alisha for this 

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invitation and also just very 
excited to participate and 

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contribute to this community. 
Yeah, we're glad to have you 

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here. 
Your perspectives as an 

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educator, as someone who's gone 
through the certification 

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programs, someone who's been 
active in our chapters. 

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So we actually met through your 
portfolio review. 

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I had the pleasure of reviewing 
your portfolio as part of the 

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professional design 
certification assessment. 

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And one of the things that stood
out for me was how much you 

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incorporate community engagement
into your design practice. 

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So maybe to kick things off, can
you share with us a bit about 

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your background and how you got 
started in this kind of work and

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give us maybe a few examples of 
how you do this? 

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Yeah, absolutely. 
So, so I'm going to go back 20 

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some years to sort of give some 
of this background, but I 

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graduated with my Bachelor of 
Fine Arts and Graphic Design 

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from BGSU, quickly entered into 
the design sphere into my first 

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job. 
I was working for a company that

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focused on channel marketing, so
mainly in construction industry.

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So Owens Corning was one of our 
clients. 

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Marillac cabinets, Dow Styrofoam
and the work was, you know, I 

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had to know Pantone 186 for 
Owens Corn Red and Pantone, you 

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know, 210 for the pink for the 
Pink Panther. 

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And it was a great agency, great
people. 

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And also with the side projects,
it was my main work was, you 

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know, vinyl siding, brochures, 
roofing things, you know, 

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insulation, cabinetry. 
And I did some side projects 

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though too, some things for the 
arts Commission here and there, 

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some things for some 
restaurants. 

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So I started there in 90 seven, 
2000 and one 9/11 happens and I 

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got really reflective on what is
it that I'm doing. 

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I'm looking and seeing these 
doctors and nurses and 

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firefighters and police officers
attending to some like real 

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human needs. 
And I'm going, man, I'm just 

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like making a roofing shingle 
brochure. 

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Like it really taxed on like, 
what the heck am I doing with my

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life? 
It was significant for me, 

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really made me think about, you 
know, what was all this training

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for? 
And so I really thought about I 

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needed something that gave me 
purposeful meaning to my work. 

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But certainly I have sustained a
living to, you know, I have to 

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have a job to to do that. 
And one of the things that's 

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also happening in the background
of my first job is that I'm not 

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from Ohio originally. 
I grew up in Colorado and moved 

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here in 94 to Ohio. 
And one of the observations I 

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made was how people kind of 
dogged on their own city. 

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You know, they looked Toledo as 
like this Rust Belt town kind of

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often the question like, why did
you move here from Colorado? 

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It's so great. 
And I was like, wow, this is 

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like a great town. 
And then, of course, in 2012, 

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Yahoo runs an article. 
It says one of the most 

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miserable cities to live in. 
And there's this photograph of 

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Toledo. 
So all these things are kind of 

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reinforcing this messaging and 
it, it bothered me a lot because

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I really like the people in 
Ohio. 

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I really like the location of 
Ohio. 

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I am within 4 hours of Chicago, 
five hours of Toronto, 3-4 hours

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of Pittsburgh and now where I'm 
in Detroit. 

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So I can be in a lot of 
different places and a very 

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short drive back in Colorado, 
while beautiful, I could drive 

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four or five hours and be kind 
of in the same landscape and 

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probably not a whole lot of 
different cultural experiences. 

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So I'm like, you guys have a lot
of great things in this 

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community and I knew that we 
were going to be here for the 

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long haul. 
My husband got a job here and 

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his family was here. 
And so I guess that idea or that

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language of bloom where you are 
planted or the grass is green, 

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where you water, it was 
something that meant a lot to 

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me. 
Like if I'm going to be here, 

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then how can I help impact and 
improve the community within 

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that I live in? 
And so I really started very 

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small because, Oh my gosh, 
making a big community impact, 

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like how do you do that? 
And so one of the ways was Co 

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founding the AIJ Toledo chapter 
with my colleague and friend Amy

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Fiddler. 
And through that we started also

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then doing smaller community 
engagement projects. 

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So design shreds for nonprofits 
in need, really trying to build 

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our design community in that 
space. 

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So that's been kind of that 
driving sort of force was what 

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am I doing? 
I have these skills and how can 

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I apply those skills in really 
meaningful ways? 

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And so, yeah, that's kind of 
where that came from. 

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So following up on that, you are
a design educator. 

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A lot of your projects are 
connected to community 

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engagement in your university 
specifically. 

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So thinking about your work with
the round and higher education 

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administration, can you share a 
little bit about how those came 

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about and your process? 
Like how do you integrate the 

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teaching with the community 
practice through the lens of 

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these projects? 
For sure. 

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And, you know, that's also 
what's great is the university 

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is a great place to, you know, 
as a public institution to do 

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this type of work. 
At BGSU in particular, the 

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University of Mantra is a public
university for the public good. 

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And so that serves as a great 
internal and external branding 

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message. 
It makes us all question, like, 

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what is public good and what are
our contributions to public 

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good? 
And so back in 2021, my 

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colleague Heidi, niece and I had
gotten to know each other 

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through a book club. 
And then her background. 

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She is a scholar in Native 
American drama and theater. 

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And so she's in the theater 
department was really looking at

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the land acknowledgement 
statement at BGSU and we didn't 

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formally have one. 
And there were also a lot of 

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different departments across the
institution that were using 

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different land acknowledgement 
statements. 

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So some having different 
references of different tribes 

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that were from this area. 
So we thought it would be great 

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if we could bring one together 
that we're all uniformly using 

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that is researched and really 
highlighting and reflecting on 

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the, on the communities that 
lived here. 

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And then how we could also, you 
know, make a better presence by 

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having this statement. 
And, and we have an FAQ. 

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We built a website around it, 
talking to people about why 

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would you do a land 
acknowledgement statement? 

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What purpose does it serve? 
How do you talk about it? 

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Where did this research come 
from? 

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And so after we created the 
statement and we went through 

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the channels of the university 
to get it presented to you, 

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Undergraduate student 
government, presented to Faculty

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Senate, to our graduate 
committees, Then of course, we 

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created different versions of 
it. 

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So there's a written version, 
there's an oral version, there's

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an e-mail version. 
And so that was great work. 

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But then those are words. 
And so it's meaningful. 

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We have to say what we need to 
say, but how do we actually do 

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something with that? 
So I had learned about a grant 

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that's an interdisciplinary 
grant through the Arts. 

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It's called the Glenn's Family 
Research Award for 

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Interdisciplinary and Innovative
Research, and it requires 2 

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faculty members to partner 
together to do something. 

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And so I reached out to Heidi 
again and I said, hey, what do 

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you think about if we did a 
speaker series covering the six 

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domains of the arts here at 
BGSU? 

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So we have writing theatre, we 
have film, we have art design, 

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and we have music. 
And So what if we hosted Native 

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American indigenous speakers 
that all represent those 

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different domains so that we can
give meaningful action to this 

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land acknowledgement statement 
and also we can bring more 

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visibility to the arts and 
design here at BGSU, but also 

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across the country. 
So that grant was for $6000 and 

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we ended up that first year 
raising $44,000. 

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Actually bring in those six 
speakers for all of 2022 that 

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covered, you know, we had Seth 
Sutton, who's a a filmmaker and 

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an author. 
We had Carol Lidstrom and 

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Michaela Goad, her children's 
book authors, Sadie Redwing, 

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who's a graphic designer, came 
Frank Wong who's a hip hop 

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musician, Mary Katherine Nagle 
who's a theater and a 

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playwright, and then Pat Pruitt 
who is a Metal Smith creator. 

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So that was our first year and 
it was, I mean, it was 

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outstanding. 
We had really great responses. 

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We averaged about 200 people 
that came to these events across

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our campus. 
We had great community partners 

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with our library, being able to 
bring in the author, partnering 

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with other areas. 
So you know, the music 

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department helping with funding,
the writing department helping 

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with funding, you know, our 
office of, you know, diversity 

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and belonging, supporting the 
funding, the president's office,

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just a really nice connection. 
And then of course, as we're 

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halfway through, we're like 
that. 

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We can't just do one year. 
Let's just checking a box. 

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We're like, we really need to 
make a longer term thought about

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this and and commitment. 
And we didn't know that six 

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events was challenging for us 
because you know, that's not our

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00:10:47,640 --> 00:10:49,440
full time job, right? 
We still have to maintain our 

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teaching responsibilities to our
students and our other service 

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commitments and research 
commitments. 

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So the next year, I would say we
scaled back, but we didn't 4 

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00:10:59,640 --> 00:11:03,320
sneakers the next year. 
And so we had Kevin Millard and 

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00:11:03,320 --> 00:11:06,720
Juana Martinez Neal, who are the
author and illustrator of the 

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children's book Fry Bread, came 
and spoke to our campus. 

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But we were also able to work 
with community partners and 

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WBGUPBS to get funding to 
provide copies of Fry bread for 

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all the students in Bowling 
Green City Schools K through 3rd

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grade, as well as all the 
teachers and the student 

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teachers that were graduating 
from BGSU that year, as well as 

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the our education teachers 
graduating from BGSU. 

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So, you know, we delivered just 
under 1000 books. 

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And so our thought process is 
that if we want to, it should 

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back up. 
Ohio has the highest number of 

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Native American mascots, sports 
mascots. 

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So we have 195 S more than any 
other in the country. 

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We also do not have any 
federally recognized tribes. 

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So for us there seems to be, 
maybe there's a correlation 

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there, individuals having sort 
of free reign of picking their 

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mascots and, and not having to 
be held in accountability. 

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And, and how do we change this 
culture of disrespect and this 

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culture of not seeing why it 
matters? 

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And so for us, we really thought
that that precondition is 

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educating the young people. 
And if we want to have cultural 

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shift and cultural change, we 
need to start earlier on. 

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So we look at that as fried 
bread as being one of those 

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mechanisms. 
And so then we had two more 

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speakers later that year, that 
fall last year. 

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So Ryan Redcorn, who is a 
graphic designer and also a 

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story editor on Reservation 
dogs. 

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And then we had Talon 
Silverhorn, who is Shawnee from 

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Southern Ohio, from the Dayton 
area. 

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That also came and and we 
connected him with 5th graders 

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who have a living history 
experience. 

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And so they were coming back 
from camp. 

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And so Talon came and spoke to 
over 205th graders that heard 

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more of his stories about being 
Shawnee and and being in and 

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around this area. 
And then just this last March, 

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we hosted Tracy Sorrell and 
she's also a children's book 

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author. 
And we were able to get copies 

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of, we are grateful, one of her 
books and copies of classified, 

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another one of her books. 
And this time it was pre-K all 

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the way to 5th grade that we 
were able to get books in the in

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the hands of kids. 
And so it's just been this 

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wonderful. 
I often use like the ripple 

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effect if like, if you want to 
do change, like each sort of 

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throw even a little rack in the 
ponds where it has this big 

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ripple effect. 
And that's kind of what's been 

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00:13:20,720 --> 00:13:23,000
happening. 
And so we have people that are 

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now reaching out to us wanting 
to connect, wanting to see what 

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we're doing. 
We're building amazing community

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partners again with the library 
was with WBGU, with private 

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00:13:32,520 --> 00:13:34,400
donors that are very excited 
about this work. 

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But our goal is to be that 
culture shift and and the ways 

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in which we can do that. 
Yeah, I wanted to do a little 

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00:13:42,080 --> 00:13:45,320
bit of synthesis based on what 
you've told me so far. 

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So it sounds like for this 
project around the Native 

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00:13:49,320 --> 00:13:52,360
American speaker series and 
engagement with young people, 

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you identified some problems, 
right? 

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Some structural issues about the
lack of federal recognized 

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tribes in your state of the 
issue with the the mascots and 

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00:14:04,920 --> 00:14:07,280
and all of that. 
And then sounded like you 

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00:14:07,480 --> 00:14:10,960
started with a grant relatively 
small with the first speaker 

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00:14:10,960 --> 00:14:13,920
series, but then turn that into 
a promise, turn that into a 

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00:14:13,920 --> 00:14:18,520
platform for continuous 
programming in the future. 

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00:14:19,000 --> 00:14:22,680
And so in doing this, it sounds 
like you're really expanding the

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00:14:22,680 --> 00:14:27,160
notion of what your practice is 
as a graphic designer, as an 

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00:14:27,160 --> 00:14:30,400
educator, however you self 
identify where all the labels 

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00:14:30,760 --> 00:14:34,760
that you wear. 
So I wanted to weave in our 

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00:14:34,760 --> 00:14:38,000
theme of margins. 
We've been exploring the idea of

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00:14:38,000 --> 00:14:41,520
margins in this podcast, in our 
programming this year at AIGA. 

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00:14:41,840 --> 00:14:44,000
And so I feel like, you know, 
graphic designer, even 

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00:14:44,000 --> 00:14:47,840
communication designer, puts us 
in a certain box of 

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00:14:48,040 --> 00:14:51,320
associations, right, of creating
marketing materials, even 

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00:14:51,320 --> 00:14:53,760
websites, products that you 
know, could be print or digital.

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00:14:54,000 --> 00:14:57,160
You talked about your early 
career and your experiences with

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00:14:57,160 --> 00:14:59,680
Pantone colors and brochures and
all of that sort of stuff, 

292
00:14:59,680 --> 00:15:02,520
right? 
And so that is core to what we 

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00:15:02,520 --> 00:15:04,360
do. 
It's a starting point, but it's 

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00:15:04,360 --> 00:15:08,120
not an ending point. 
So your vision of being a 

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00:15:08,120 --> 00:15:12,160
community, community engaged, 
graphic designer, educator, you 

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00:15:12,160 --> 00:15:15,160
know, stretches outside of just 
those immediate things that we 

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00:15:15,160 --> 00:15:18,000
think about in that box. 
So can you help us sketch out 

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00:15:18,000 --> 00:15:21,640
some more like how you think 
about your profession or your 

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00:15:21,640 --> 00:15:25,160
practice and what does it mean 
to be a designer when you're 

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00:15:25,160 --> 00:15:28,840
also doing all of these things 
where event planner is also part

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00:15:28,840 --> 00:15:31,640
of this, right? 
And like fundraiser is also part

302
00:15:31,640 --> 00:15:36,000
of your practice in addition to 
the promotional posters that are

303
00:15:36,000 --> 00:15:38,840
also great and that are part of 
putting on these events. 

304
00:15:39,280 --> 00:15:41,880
Yeah, I want to back up to also 
just say that we've raised at 

305
00:15:41,880 --> 00:15:44,600
this point $113,000 for in the 
rounds. 

306
00:15:44,600 --> 00:15:46,280
So it's really grown quite a 
bit. 

307
00:15:46,280 --> 00:15:49,800
But I want 100% agree that 
graphic design is often situated

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00:15:50,040 --> 00:15:54,320
into a box of these things. 
As a person that chairs my 

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00:15:54,320 --> 00:15:57,960
program, I often have to meet 
with prospective students and 

310
00:15:57,960 --> 00:16:01,480
their parents and I talk about 
those common notions, right. 

311
00:16:01,480 --> 00:16:03,680
It's like, OK, so where did your
interest come from? 

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00:16:03,680 --> 00:16:07,800
And I'm sure, and I hear things 
like logos, brochures, T-shirts,

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00:16:07,800 --> 00:16:09,160
you know, that's why I'm 
interested in this. 

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00:16:09,160 --> 00:16:11,600
And I said needles are great. 
I said I want you to know it is 

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00:16:11,600 --> 00:16:14,080
much more than that. 
And I said at the heart, it's 

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00:16:14,080 --> 00:16:17,640
about improving everyday lives. 
That is a core tenet of the way 

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00:16:17,640 --> 00:16:20,680
we feel about it here. 
And that we do that through 

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00:16:20,680 --> 00:16:23,200
experience and behavior. 
So if we're going to improve 

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00:16:23,200 --> 00:16:26,000
everyday lives, we need to be 
mindful of what is the 

320
00:16:26,000 --> 00:16:28,480
experience we want someone to 
have and then what is the 

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00:16:28,480 --> 00:16:32,520
behavior we need them to do. 
So for students excited even 

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00:16:32,520 --> 00:16:36,120
about doing a music concert 
poster, that's great. 

323
00:16:36,240 --> 00:16:38,640
Think about that experience of 
what you want someone to have, 

324
00:16:38,640 --> 00:16:40,320
right? 
You want them to be excited, 

325
00:16:40,640 --> 00:16:43,960
joyful, invigorated about this 
music event. 

326
00:16:43,960 --> 00:16:46,000
And then of course, the 
behaviour is you need them to go

327
00:16:46,000 --> 00:16:48,000
to the event. 
So those two things are 

328
00:16:48,000 --> 00:16:50,880
connected together. 
But I also talked to them about,

329
00:16:51,120 --> 00:16:54,680
you know, and I rattle off 
things that are not as maybe 

330
00:16:54,680 --> 00:16:57,640
lusciously beautiful, like a 
music concert poster of like, 

331
00:16:57,920 --> 00:17:02,480
going into Target and seeing a 
person in a red shirt is not 

332
00:17:02,480 --> 00:17:05,640
necessarily a fancy piece of 
graphic design, but it is a 

333
00:17:05,640 --> 00:17:09,240
piece of design that helps us 
when we're in that space to know

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00:17:09,240 --> 00:17:12,240
who to ask a question for. 
So Targets helped me in my 

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00:17:12,240 --> 00:17:14,760
experience of like, I don't know
where this thing is or I don't 

336
00:17:14,760 --> 00:17:17,720
know how much this thing is. 
I see a person in a red shirt, I

337
00:17:17,720 --> 00:17:21,079
go over and I can ask them that 
price and the course of behavior

338
00:17:21,079 --> 00:17:23,680
is like, I buy that item, right?
Or I find the aisle that I need 

339
00:17:23,680 --> 00:17:25,200
to go to and I have a better 
experience. 

340
00:17:25,480 --> 00:17:27,720
And then I talk to families and,
and students about. 

341
00:17:27,720 --> 00:17:30,560
And it's also driven by context.
So if I'm wearing the red shirt 

342
00:17:30,560 --> 00:17:33,160
in the grocery store, it's not 
going to be meaningful. 

343
00:17:33,160 --> 00:17:35,840
So these, these design things, 
you know, happen in tandem 

344
00:17:35,840 --> 00:17:39,000
together. 
Or if I'm in the airport, I need

345
00:17:39,040 --> 00:17:43,360
the experience of the kiosk. 
Delta needs to be really fluid 

346
00:17:43,360 --> 00:17:46,360
because I'm coming into that 
space and most of us are very 

347
00:17:46,360 --> 00:17:49,760
anxious, little stressed out, 
all kinds of worriedness, you 

348
00:17:49,760 --> 00:17:53,400
know, worrisomeness. 
And if that kiosk is adding to 

349
00:17:53,400 --> 00:17:57,040
my stress, it is just a ping 
pong of experiences of how I'm 

350
00:17:57,040 --> 00:17:59,640
going to be at the TSA counter 
when I get there next. 

351
00:17:59,800 --> 00:18:02,000
I need the bathroom signage to 
be clear. 

352
00:18:02,080 --> 00:18:04,800
I need the TSA signage to be 
clear, to know which line that I

353
00:18:04,800 --> 00:18:06,680
get into. 
And so all of these are graphic 

354
00:18:06,680 --> 00:18:10,840
experiences that are really 
impactful to what that everyday 

355
00:18:11,120 --> 00:18:13,840
life experience is going to be. 
And then sometimes those things 

356
00:18:13,840 --> 00:18:17,240
that we create or make, again, 
are not those beautiful design 

357
00:18:17,240 --> 00:18:18,760
things. 
Sometimes they're facilitating 

358
00:18:18,760 --> 00:18:22,760
just conversations of sort of 
seeing that problem and then 

359
00:18:22,760 --> 00:18:25,920
going, OK, the thing that would 
make a better experience and get

360
00:18:25,920 --> 00:18:28,600
a better behavior is for us to 
sit down and talk about this 

361
00:18:28,600 --> 00:18:30,360
thing. 
And that's not necessarily 

362
00:18:30,360 --> 00:18:33,320
visual product at all. 
But I think graphic designers 

363
00:18:33,320 --> 00:18:35,400
just have that sort of 
understanding, or that's the 

364
00:18:35,400 --> 00:18:38,520
understanding I'm hoping to 
build is that it's, it's not a 

365
00:18:38,520 --> 00:18:42,080
thing that's just you watch and,
and it just exists like it's, 

366
00:18:42,080 --> 00:18:46,400
it's doing really semiotic, 
symbolic things for us to 

367
00:18:46,400 --> 00:18:49,520
navigate our everyday lives. 
And so that the value of design 

368
00:18:49,520 --> 00:18:51,840
is essential because it helps us
shape that daily life 

369
00:18:51,840 --> 00:18:53,160
experience. 
Totally. 

370
00:18:53,160 --> 00:18:57,760
So it sounds like even the best 
design poster or ad campaign or 

371
00:18:57,760 --> 00:19:01,880
whatever exists in some sort of 
cultural context or it exists in

372
00:19:01,880 --> 00:19:04,880
an architectural context and 
based on what wall you're 

373
00:19:04,880 --> 00:19:07,560
putting it on. 
And it's not just a sort of 

374
00:19:07,720 --> 00:19:11,920
imagined user, but it's like a 
more complex social system of 

375
00:19:11,920 --> 00:19:14,280
different people who might 
interpret something in different

376
00:19:14,280 --> 00:19:16,480
ways. 
I also love your example of the 

377
00:19:16,480 --> 00:19:18,800
airline of Delta. 
We actually have a a guest 

378
00:19:18,800 --> 00:19:21,240
coming up on another episode 
who's an expert in airline 

379
00:19:21,240 --> 00:19:22,560
branding. 
So that's something for 

380
00:19:22,760 --> 00:19:26,080
listeners to stay tuned for as 
an example. 

381
00:19:26,520 --> 00:19:31,400
So do you have any advice, Jen, 
for designers who maybe aren't 

382
00:19:31,440 --> 00:19:35,120
explicitly working on community 
projects right now that, you 

383
00:19:35,440 --> 00:19:38,240
know, they don't see the link 
to, like the public good in the 

384
00:19:38,240 --> 00:19:39,240
same way? 
Yeah. 

385
00:19:39,240 --> 00:19:42,120
How can they start thinking 
about this to get started, 

386
00:19:42,120 --> 00:19:44,640
whether it's starting their own 
projects or maybe just 

387
00:19:44,640 --> 00:19:48,200
incorporating some of this 
community engagement thinking 

388
00:19:48,200 --> 00:19:51,480
into their existing work? 
Yeah, I think there's two ways. 

389
00:19:51,480 --> 00:19:54,160
I kind of alluded part of that, 
you know, finding community 

390
00:19:54,160 --> 00:19:57,960
partners, discovering who is out
there and who has needs. 

391
00:19:58,080 --> 00:19:59,760
Some of that just comes from 
observation. 

392
00:19:59,760 --> 00:20:03,520
Some of it might be connecting 
with the United Way or 

393
00:20:03,520 --> 00:20:05,640
connecting with the Arts 
Commission and finding out. 

394
00:20:05,920 --> 00:20:08,840
But I wouldn't want anyone to 
enter those spaces like 

395
00:20:08,840 --> 00:20:11,280
flippantly and just be like, oh,
I'm a graphic designer, I have 

396
00:20:11,280 --> 00:20:12,440
all these skills, let me help 
you. 

397
00:20:12,880 --> 00:20:16,480
You need to be very intentional 
walking into spaces in which you

398
00:20:16,480 --> 00:20:17,960
want to do community engaged 
work. 

399
00:20:18,320 --> 00:20:20,760
You need to recognize also that 
it needs to be a sustainable 

400
00:20:20,760 --> 00:20:23,000
commitment. 
That whatever you sort of set up

401
00:20:23,000 --> 00:20:25,880
in structure, like how is it 
going to exist or continue when 

402
00:20:25,880 --> 00:20:28,600
you're no longer there? 
Or maybe you're going to build a

403
00:20:28,600 --> 00:20:31,040
long term relationship in that 
space. 

404
00:20:31,040 --> 00:20:34,560
And so if you walk in and go, 
OK, well, this is a nonprofit 

405
00:20:34,560 --> 00:20:36,600
and they need a new logo and I 
can help them. 

406
00:20:37,000 --> 00:20:39,160
And then that might even be what
the nonprofit thinks they need. 

407
00:20:39,360 --> 00:20:42,840
But out of a conversation, you 
might discover in a deep 

408
00:20:42,840 --> 00:20:45,640
conversation with meaningful 
questions that they have poor 

409
00:20:45,640 --> 00:20:48,280
funding mechanisms and they 
don't have a website that 

410
00:20:48,280 --> 00:20:51,640
actually draws donations like 
that could be far more 

411
00:20:51,640 --> 00:20:54,280
meaningful. 
And then design the logo later, 

412
00:20:54,280 --> 00:20:56,720
if it's even needed, it might 
not be needed at all. 

413
00:20:56,720 --> 00:20:59,600
Or maybe some of their 
challenges are structural as far

414
00:20:59,600 --> 00:21:03,440
as getting promotions to get 
volunteers for their things or 

415
00:21:03,440 --> 00:21:05,840
celebrating their volunteers. 
Because again, celebrating our 

416
00:21:05,840 --> 00:21:08,080
volunteers is another experience
and behavior thing. 

417
00:21:08,080 --> 00:21:11,200
We'll get more volunteers if we 
recognize their efforts. 

418
00:21:11,200 --> 00:21:15,400
So I think it's being really 
mindful of it's not a magic wand

419
00:21:15,400 --> 00:21:18,240
and it's not, it's not about the
aesthetics. 

420
00:21:18,240 --> 00:21:22,400
I mean, the aesthetics support 
and help us interact with it, 

421
00:21:22,400 --> 00:21:25,400
but it is undergirded with a 
good research and good 

422
00:21:25,400 --> 00:21:27,480
background and good 
understanding of the problem. 

423
00:21:27,800 --> 00:21:30,120
And so that would be one way is 
to, you know, start reaching out

424
00:21:30,280 --> 00:21:32,320
to, you know, talking to 
community partners and just 

425
00:21:32,520 --> 00:21:36,920
finding out what the vibe is. 
There are far more people that 

426
00:21:36,920 --> 00:21:39,080
need help. 
You know, I just get frustrated.

427
00:21:39,080 --> 00:21:41,880
I'm talking to students and 
communities about, you know, 

428
00:21:41,880 --> 00:21:45,000
these contests, for example, 
spec work all the time, like 

429
00:21:45,240 --> 00:21:47,840
because I'm an educator, you 
know, oh, this would be a great 

430
00:21:47,920 --> 00:21:50,920
project for your students to 
make this logo for my product. 

431
00:21:50,920 --> 00:21:53,880
And I'm telling students all the
time, you know, there's, there 

432
00:21:53,880 --> 00:21:55,800
are people that really need your
work. 

433
00:21:55,800 --> 00:21:58,320
So if you want to give your work
away for free, then go do that 

434
00:21:58,320 --> 00:22:01,160
intentionally and let's not put 
it into a contest, but getting a

435
00:22:01,160 --> 00:22:03,640
little off track. 
The other way for a person to 

436
00:22:03,640 --> 00:22:07,600
get into community engaged work 
is that sense of being very 

437
00:22:07,600 --> 00:22:11,680
observant and then go create it.
You don't have to wait for the 

438
00:22:11,680 --> 00:22:15,280
prompt to come to you. 
My son, one of my son's favorite

439
00:22:15,280 --> 00:22:17,640
movies, the robots see a need, 
fill a need. 

440
00:22:18,600 --> 00:22:22,200
So I think that's the other part
is like what is missing or what 

441
00:22:22,200 --> 00:22:23,440
are you observing in the 
community? 

442
00:22:23,440 --> 00:22:27,240
So one of my early projects that
I did was the You Are Here 

443
00:22:27,240 --> 00:22:31,160
project in partner with AIGA 
Toledo and with the Arts 

444
00:22:31,160 --> 00:22:33,280
Commission. 
The Arts Commission was wanting 

445
00:22:33,280 --> 00:22:36,040
us to do a previous project we'd
already done, which was the 

446
00:22:36,040 --> 00:22:39,040
Urban Forest project that was in
New York City and many other 

447
00:22:39,040 --> 00:22:40,280
communities. 
And they were like, yeah, can 

448
00:22:40,280 --> 00:22:42,920
you put up these great banners 
again around the community to 

449
00:22:42,920 --> 00:22:46,160
help people that are coming into
our community be excited? 

450
00:22:46,160 --> 00:22:48,840
And I was thought it was OK. 
I'm like, yes, we could do that 

451
00:22:48,840 --> 00:22:50,120
again. 
The banner project was great, 

452
00:22:50,120 --> 00:22:52,360
but really wanted to do 
something else. 

453
00:22:52,800 --> 00:22:56,720
I'm thinking about how people in
my earlier conversation, I 

454
00:22:56,720 --> 00:22:59,400
mentioned to you feeling like 
meh about their city. 

455
00:22:59,760 --> 00:23:01,760
I started thinking about the dot
on a map. 

456
00:23:01,760 --> 00:23:05,040
You are here and I love the dot 
on a map. 

457
00:23:05,040 --> 00:23:08,720
I love that it helps ground me. 
It gives me a sense of place, of

458
00:23:08,720 --> 00:23:11,920
where I'm at. 
So I proposed an idea to the 

459
00:23:11,920 --> 00:23:15,240
Arts Commission which they 
funded and it was a series of 

460
00:23:15,240 --> 00:23:17,320
100 dots around the city of 
Toledo. 

461
00:23:17,320 --> 00:23:21,160
So they were ground stickers, 3 
foot in diameter and artwork was

462
00:23:21,160 --> 00:23:24,160
created by 100 different 
designers and they were all 

463
00:23:24,160 --> 00:23:26,280
location specific. 
So the artwork that they were 

464
00:23:26,280 --> 00:23:28,960
creating was specific to the 
location in which the dot 

465
00:23:29,160 --> 00:23:31,640
existed. 
And then on the dot was also the

466
00:23:31,640 --> 00:23:35,120
Year here logo and a QR code. 
And then the QR code when you 

467
00:23:35,120 --> 00:23:38,720
scanned it gave you information 
about the location in which you 

468
00:23:38,720 --> 00:23:40,680
were standing. 
So you got historical 

469
00:23:40,920 --> 00:23:44,000
information and you also got 
information about the artist and

470
00:23:44,000 --> 00:23:45,720
their statement about why they 
created it. 

471
00:23:46,000 --> 00:23:49,080
And then it became a gamified 
thing where we had an app and 

472
00:23:49,080 --> 00:23:54,360
the 1st 100 people to digitally 
collect 25 dots got a special 

473
00:23:54,360 --> 00:23:58,720
slow screened poster. 
And we had amazing feedback from

474
00:23:58,720 --> 00:24:02,640
that from people just saying, 
wow, I, I rediscovered my city 

475
00:24:02,640 --> 00:24:04,920
like it was, it just went 
gangbusters. 

476
00:24:04,920 --> 00:24:07,560
All I can say it was just a 
really, really great result. 

477
00:24:07,560 --> 00:24:09,600
People were just very excited 
people, some people were wanting

478
00:24:09,600 --> 00:24:12,640
to buy smartphones. 
This is back in 2011 where I 

479
00:24:12,640 --> 00:24:16,680
found it only came out in 2007 
and people wanting to engage in 

480
00:24:16,680 --> 00:24:19,720
this. 
And so for me, I saw an 

481
00:24:19,720 --> 00:24:22,840
experienced people just not 
feeling proud of their city. 

482
00:24:22,840 --> 00:24:25,760
And so let's get them 
reconnected to 100 different 

483
00:24:25,760 --> 00:24:30,160
places around the city that they
can see and rediscover. 

484
00:24:30,240 --> 00:24:32,640
And then with that, I think if a
person gets involved with 

485
00:24:32,640 --> 00:24:36,480
community engagement work, it's 
important that you have the 

486
00:24:36,480 --> 00:24:40,120
ability to deliver the results. 
So be mindful of what you can 

487
00:24:40,120 --> 00:24:41,720
promise and what you can 
deliver. 

488
00:24:42,040 --> 00:24:44,920
And also be mindful that 
discipline really matters 

489
00:24:45,120 --> 00:24:48,120
because a lot of this work is 
really on your own shoulders. 

490
00:24:48,480 --> 00:24:51,680
So the Arts Commission, you 
know, I outlined the timeline 

491
00:24:51,680 --> 00:24:54,000
for them, the budgets, all those
things ahead of time. 

492
00:24:54,000 --> 00:24:56,920
But they certainly weren't 
watching the timeline and going,

493
00:24:56,920 --> 00:24:59,720
oh, you missed this deadline. 
That was really on me. 

494
00:24:59,720 --> 00:25:01,600
And it was, it was for me to 
keep track of. 

495
00:25:01,600 --> 00:25:04,880
But it was also, you know, so 
they could see how what the 

496
00:25:04,880 --> 00:25:08,400
stages and phases were. 
But if the project didn't happen

497
00:25:08,400 --> 00:25:10,800
at all, their money just 
wouldn't have been spent. 

498
00:25:10,800 --> 00:25:14,160
It would have just faded away. 
So in some respects, you know, 

499
00:25:14,160 --> 00:25:16,960
if you're not disciplined or 
really committed, a lot of 

500
00:25:16,960 --> 00:25:20,760
projects cannot happen and no 
one will be the wiser that it 

501
00:25:20,760 --> 00:25:23,240
didn't exist. 
So there has to be a strong 

502
00:25:23,240 --> 00:25:26,520
commitment with that work that 
you believe in it, you want to 

503
00:25:26,520 --> 00:25:28,200
see it happen, and you're going 
to do the work to make it 

504
00:25:28,200 --> 00:25:29,480
happen. 
And then you're going to connect

505
00:25:29,480 --> 00:25:32,000
and collaborate with a lot of 
other people that you need to 

506
00:25:32,000 --> 00:25:34,640
help make that thing happen. 
And you also have to share your 

507
00:25:34,640 --> 00:25:36,840
inspired vision. 
This is what I see. 

508
00:25:37,080 --> 00:25:39,680
And that enthusiasm then 
translates and other people want

509
00:25:39,680 --> 00:25:41,240
to participate in it. 
Yeah. 

510
00:25:41,240 --> 00:25:43,920
Thank you for sharing that. 
I'd love to hear about another 

511
00:25:43,920 --> 00:25:47,920
project that was also a 
collaboration you did with AIGA 

512
00:25:47,960 --> 00:25:51,280
Toledo and your local community.
And then after that, we can 

513
00:25:51,280 --> 00:25:54,640
pivot to learning about your 
learning journey because you've 

514
00:25:54,640 --> 00:25:57,960
been doing a lot of learning as 
well, both with AIGA and with a 

515
00:25:57,960 --> 00:25:59,800
PhD program that you've been 
working on. 

516
00:25:59,800 --> 00:26:02,880
So talking about this project in
particular, you did something 

517
00:26:02,880 --> 00:26:07,080
with chairs, the Sudintel 
project, which is also very 

518
00:26:07,080 --> 00:26:10,400
tactile and tangible in the 
sense. 

519
00:26:10,640 --> 00:26:14,120
And so can you tell us more 
about that community project 

520
00:26:14,240 --> 00:26:16,480
using the chair as that 
invitation for friendship and 

521
00:26:16,480 --> 00:26:18,600
communication? 
Yeah, absolutely. 

522
00:26:18,600 --> 00:26:22,840
So the You Are Here project won 
a Toledo Innovation Award. 

523
00:26:22,880 --> 00:26:26,320
So the Toledo Community 
Foundation was again very 

524
00:26:26,320 --> 00:26:29,160
excited about this project and 
the Arts Commission submitted 

525
00:26:29,400 --> 00:26:33,240
and so it won this $5000 award. 
And the Arts Commission said you

526
00:26:33,240 --> 00:26:36,720
were really in AIG Toledo with 
the creative energy behind this.

527
00:26:36,720 --> 00:26:41,520
So that $5000 is really all your
money that you guys want to do 

528
00:26:41,520 --> 00:26:44,640
for our next project. 
So that was in 2013 that that 

529
00:26:44,640 --> 00:26:48,400
money was awarded and we had not
figured out ways in which we 

530
00:26:48,400 --> 00:26:50,640
wanted to spend that money quite
yet. 

531
00:26:50,840 --> 00:26:54,960
And through, again, enthusiasm 
and collaborative people, 

532
00:26:54,960 --> 00:26:58,760
someone reached out to me from a
marketing agency up in Toledo 

533
00:26:58,760 --> 00:27:02,200
and one of their clients 
produces chairs, conference 

534
00:27:02,200 --> 00:27:05,560
chairs, restaurant chairs, just 
all types of chairs. 

535
00:27:05,920 --> 00:27:09,040
And they thought, well, hey, we 
have this artist seating 

536
00:27:09,040 --> 00:27:11,120
campaign. 
Maybe some of your design 

537
00:27:11,120 --> 00:27:14,240
students at BGSU could, you 
know, paint on some chairs and 

538
00:27:14,240 --> 00:27:17,680
we could do a little feature on 
them and, and do some promotion 

539
00:27:17,680 --> 00:27:21,040
of their product. 
And I was like, yeah, I guess I 

540
00:27:21,080 --> 00:27:22,440
just, I wasn't really excited. 
I. 

541
00:27:23,000 --> 00:27:25,280
Was like, yeah, that's cool. 
But like, yeah, what more can 

542
00:27:25,280 --> 00:27:26,080
you do? 
Right? 

543
00:27:26,120 --> 00:27:28,160
Yeah. 
Sounds like free labor a little 

544
00:27:28,160 --> 00:27:30,240
bit. 
I'm just, you know, and where 

545
00:27:30,240 --> 00:27:32,720
was it going to go from that 
point other than promote the 

546
00:27:32,760 --> 00:27:34,120
chair company? 
Totally. 

547
00:27:34,400 --> 00:27:37,200
So, pun intended. 
I sat on the idea for a while, 

548
00:27:37,200 --> 00:27:39,680
wasn't sure what I wanted to do.
And then the Arts Commission 

549
00:27:40,040 --> 00:27:42,240
reached out and said, are you 
guys going to do anything with 

550
00:27:42,240 --> 00:27:44,120
this money? 
Because we have other things. 

551
00:27:44,120 --> 00:27:45,760
And I was like, wait, hold on, 
hold on. 

552
00:27:46,000 --> 00:27:50,120
So, you know, started doing some
research and thinking about, 

553
00:27:50,120 --> 00:27:52,960
well, I have this opportunity 
with these chairs and we got 

554
00:27:52,960 --> 00:27:54,280
this opportunity with this 
money. 

555
00:27:54,520 --> 00:27:58,560
And So what does a chair mean? 
And so that pinged some research

556
00:27:58,560 --> 00:28:00,040
about, you know, what's the 
meaning of chair? 

557
00:28:00,040 --> 00:28:03,320
What does it represent? 
And I loves the phrase pull up a

558
00:28:03,320 --> 00:28:05,240
chair. 
When someone says that, you 

559
00:28:05,240 --> 00:28:06,880
know, it means we're going to 
sit down, we're going to have a 

560
00:28:06,880 --> 00:28:10,080
conversation with each other. 
And I really liked this idea of,

561
00:28:10,160 --> 00:28:12,120
of conversation and 
storytelling. 

562
00:28:12,120 --> 00:28:14,840
So then that led me into finding
and discovering World 

563
00:28:14,840 --> 00:28:18,480
Storytelling Day, which is on 
the vernal equinox every year. 

564
00:28:18,680 --> 00:28:20,440
And it's around a particular 
theme. 

565
00:28:20,680 --> 00:28:23,720
And in 2016, the theme was 
Strong Women. 

566
00:28:24,040 --> 00:28:26,760
And I'm like, I'm a woman, This 
is great. 

567
00:28:27,040 --> 00:28:29,960
And so how might I collect 
stories about strong women? 

568
00:28:29,960 --> 00:28:33,680
And so I proposed to MTS Seating
was the chair company, and I 

569
00:28:33,680 --> 00:28:36,400
promoted and I proposed to the 
Arts Commission. 

570
00:28:36,600 --> 00:28:40,160
What about this idea of 
collecting 100 stories about 

571
00:28:40,160 --> 00:28:43,720
strong women of Toledo or told 
by people of Toledo? 

572
00:28:44,000 --> 00:28:45,800
And then those stories will be 
recorded. 

573
00:28:46,120 --> 00:28:50,080
And then those recorded stories 
will be given to designers that 

574
00:28:50,080 --> 00:28:53,880
will create graphics of those 
chairs of of the story. 

575
00:28:54,160 --> 00:28:59,400
And then each chair will include
URL and you can go to that chair

576
00:28:59,400 --> 00:29:02,320
and when you see that chair, you
can go to the URL and then you 

577
00:29:02,320 --> 00:29:05,600
can listen to the audio story 
for which that chair was created

578
00:29:05,600 --> 00:29:07,880
for. 
And then there was a touring 

579
00:29:07,880 --> 00:29:10,280
exhibition with that. 
So we had a hundred chairs. 

580
00:29:10,480 --> 00:29:13,960
I was mindful to have things 
that I knew I could move because

581
00:29:13,960 --> 00:29:15,960
that was one of the things I 
learned in the York Here project

582
00:29:15,960 --> 00:29:19,200
was there was a lot of physical 
things I wasn't prepared for. 

583
00:29:19,200 --> 00:29:21,160
So I was a little bit more 
prepared this time to go, OK, 

584
00:29:21,440 --> 00:29:23,520
I'm probably going to be the one
moving these chairs. 

585
00:29:23,520 --> 00:29:25,320
So let me make sure they're 
stackable. 

586
00:29:25,320 --> 00:29:27,480
Let me make sure there's a cart 
that can think about. 

587
00:29:27,600 --> 00:29:31,440
The ergonomics for yourself to 
your own art handler. 

588
00:29:31,640 --> 00:29:33,240
Exactly. 
So I got a little smarter this 

589
00:29:33,240 --> 00:29:35,920
time. 
So what we did was to have these

590
00:29:35,920 --> 00:29:39,160
chairs go and sort of mini 
exhibitions so that they could 

591
00:29:39,160 --> 00:29:43,480
be a small group, could be seen 
at different times in different 

592
00:29:43,480 --> 00:29:45,880
spaces. 
So, you know, one being down 

593
00:29:45,880 --> 00:29:49,160
here at BGSU and then also being
back in the places where they 

594
00:29:49,160 --> 00:29:51,640
were collected. 
So 10 chairs, one on exhibition 

595
00:29:51,640 --> 00:29:54,320
at the Toledo Public Library. 
Then that would be up for two 

596
00:29:54,320 --> 00:29:56,760
weeks and then those 10 chairs 
would come down and another 10 

597
00:29:56,760 --> 00:29:59,680
chairs would go up in the Sofia 
Quintero Arts and Cultural 

598
00:29:59,680 --> 00:30:01,480
Center. 
And people could come and see 

599
00:30:01,480 --> 00:30:03,160
that. 
And then ten chairs would come 

600
00:30:03,160 --> 00:30:05,640
down and then ten chairs would 
go up into the Frederick 

601
00:30:05,640 --> 00:30:07,960
Douglass Community Center and 
and so on and so forth. 

602
00:30:07,960 --> 00:30:11,120
So this went over a couple of 
weeks and then every day for 100

603
00:30:11,120 --> 00:30:15,480
days, a chair was featured on 
Instagram with the storyteller 

604
00:30:15,480 --> 00:30:18,160
and the artist and the chair 
that was created. 

605
00:30:18,160 --> 00:30:21,760
And then the culminating output 
was have a final exhibition of 

606
00:30:21,760 --> 00:30:25,480
all 100 chairs at the Toledo 
Museum of Arts Glass Pavilion. 

607
00:30:25,480 --> 00:30:28,000
So we didn't tell people that 
there was going to be a place at

608
00:30:28,000 --> 00:30:30,920
the end to see them all because 
we really wanted to drive people

609
00:30:31,120 --> 00:30:34,600
to those different locations to 
be in those spaces and to 

610
00:30:34,600 --> 00:30:37,000
discover the stories. 
And then later on this, this 

611
00:30:37,000 --> 00:30:39,760
large exhibition. 
And then after that, the chairs 

612
00:30:39,960 --> 00:30:42,840
went up for auction. 
And the proceeds of those chairs

613
00:30:42,840 --> 00:30:46,520
went back to the Arts Commission
for art classes for young people

614
00:30:46,560 --> 00:30:49,160
in those neighborhoods from 
which we collected the stories. 

615
00:30:49,560 --> 00:30:54,200
And the stories were fantastic. 
Like some are emotional and some

616
00:30:54,200 --> 00:30:56,360
are invigorating and some are 
funny. 

617
00:30:56,640 --> 00:30:59,400
And the artwork is great. 
And it gave graphic designers 

618
00:30:59,400 --> 00:31:03,160
and artists another place and 
space to participate in a 

619
00:31:03,160 --> 00:31:06,080
community project and, and have 
their work seen and, and 

620
00:31:06,080 --> 00:31:08,840
storytellers that aren't 
traditionally storytellers had 

621
00:31:08,840 --> 00:31:11,120
an opportunity. 
So, you know, we had over 180 

622
00:31:11,120 --> 00:31:14,520
people just in the chairs and 
the storytelling together. 

623
00:31:14,520 --> 00:31:17,200
So it just made that community 
that much bigger. 

624
00:31:17,440 --> 00:31:19,760
Sounds like a great example of 
how you take something that 

625
00:31:20,000 --> 00:31:23,360
initially was mostly just a 
promotional idea for the chair 

626
00:31:23,360 --> 00:31:26,520
company and turning it into 
something that's like actually 

627
00:31:26,520 --> 00:31:28,840
community based, actually 
participatory. 

628
00:31:28,840 --> 00:31:30,880
And so you built out a whole 
system there. 

629
00:31:30,880 --> 00:31:34,120
But it's also great example like
how do you take this initial 

630
00:31:34,120 --> 00:31:37,160
brief and like say, well, 
actually let me one up that and 

631
00:31:37,160 --> 00:31:39,920
make it even better for all of 
the people involved. 

632
00:31:40,280 --> 00:31:42,760
Yeah, they were very excited 
that they had a much better 

633
00:31:42,760 --> 00:31:46,000
story to tell than just, you 
know, here's a painting and 

634
00:31:46,000 --> 00:31:49,320
here's the student they had now 
a great community impact piece. 

635
00:31:49,680 --> 00:31:53,400
You mentioned in your previous 
response the theme of strong 

636
00:31:53,400 --> 00:31:57,120
women, and so I wanted to pivot 
a little bit, take a detour on 

637
00:31:57,120 --> 00:31:59,120
that. 
So the name of your practice is 

638
00:31:59,120 --> 00:32:01,680
Sisu design and that's where to 
find Jen online to 

639
00:32:01,880 --> 00:32:05,720
sisudesign.com. 
It's sisu, which is a, a Finnish

640
00:32:05,720 --> 00:32:08,600
word that your mother taught 
you, which means like something 

641
00:32:08,600 --> 00:32:10,840
like guts or tenacity or 
something like that. 

642
00:32:10,840 --> 00:32:13,800
So can you tell us about that 
heritage, like what you learned 

643
00:32:13,800 --> 00:32:15,880
from your mother and that 
cultural context? 

644
00:32:16,400 --> 00:32:19,000
Yeah, absolutely. 
Like it's a very common finished

645
00:32:19,000 --> 00:32:21,520
phrase, So lots of Fins will 
totally know it. 

646
00:32:21,520 --> 00:32:24,160
If you go up to, you know, 
northern Minnesota, you'll see 

647
00:32:24,160 --> 00:32:27,560
lots of stickers for it. 
So it, Yeah, it's a great, a 

648
00:32:27,560 --> 00:32:30,160
great mantra. 
But yeah, I come from a great 

649
00:32:30,160 --> 00:32:33,880
lineage of really strong women. 
You know, I was able to go to 

650
00:32:33,920 --> 00:32:37,200
Finland and see the house in 
which my great grandmother was 

651
00:32:37,200 --> 00:32:41,520
born in and the church and where
she actually learned to read and

652
00:32:41,520 --> 00:32:44,360
write in her schooling. 
And then she migrated here to 

653
00:32:44,360 --> 00:32:46,040
United States, up in Houghton, 
MI. 

654
00:32:46,040 --> 00:32:49,080
And so thinking about, you know,
that young person, right, that 

655
00:32:49,080 --> 00:32:51,440
came all the way over from 
Finland, then meets her husband 

656
00:32:51,440 --> 00:32:55,160
here, then moves to Minnesota. 
And you know, my grandmother, so

657
00:32:55,160 --> 00:32:57,520
her daughter, which my 
grandmother was one of eleven 

658
00:32:57,520 --> 00:32:59,120
children that my great 
grandmother had. 

659
00:32:59,440 --> 00:33:01,800
You know, she ended up being a 
nurse. 

660
00:33:02,000 --> 00:33:05,240
Sadly, my grandfather died when 
my mom was 17, so she was 

661
00:33:05,400 --> 00:33:07,480
raising five children by 
herself. 

662
00:33:07,480 --> 00:33:12,040
So she has certainly projected 
and presented how a strong woman

663
00:33:12,040 --> 00:33:16,040
navigates life. 
And then my mother, mother of 

664
00:33:16,040 --> 00:33:19,800
three, and my parents divorcing 
when I was seven and having to, 

665
00:33:19,800 --> 00:33:22,560
you know, work a full time job 
and trying to do all the great 

666
00:33:22,560 --> 00:33:25,040
things that she can do to 
provide for a family. 

667
00:33:25,040 --> 00:33:28,680
So I just have these great 
personal family role models. 

668
00:33:28,920 --> 00:33:31,600
But then, of course, you know, 
lots of other friends and, and 

669
00:33:31,760 --> 00:33:35,320
women in my sphere that, yeah, 
are just really encouraging 

670
00:33:35,680 --> 00:33:39,240
special people in my life. 
And I'm also encouraged by a 

671
00:33:40,000 --> 00:33:42,960
well known feminist. 
Gloria Steinem is from Toledo 

672
00:33:42,960 --> 00:33:46,600
and she has a phrase that says 
power can be taken but not 

673
00:33:46,600 --> 00:33:49,000
given. 
It is the process of taking. 

674
00:33:49,000 --> 00:33:52,040
That's empowerment in itself. 
And so that's, you know, a 

675
00:33:52,040 --> 00:33:55,640
special quote to me and, and the
fact that I landed in this 

676
00:33:55,640 --> 00:33:58,320
Toledo area and she's a straight
feminist in the Toledo area. 

677
00:33:58,320 --> 00:34:00,840
I sort of take that aura with 
me. 

678
00:34:01,520 --> 00:34:03,800
That's wonderful. 
Thank you for sharing that. 

679
00:34:03,960 --> 00:34:06,520
Continuing on that thread in a 
different direction, you've 

680
00:34:06,520 --> 00:34:09,320
shared a bit about what you've 
learned from your family, from 

681
00:34:09,320 --> 00:34:12,719
your experiences growing up, 
from feminists like Gloria 

682
00:34:12,719 --> 00:34:14,960
Steinem. 
You've also been pursuing 

683
00:34:15,440 --> 00:34:19,000
learning journeys through AIGA 
through this PhD program that 

684
00:34:19,000 --> 00:34:21,760
you're doing. 
So why don't we talk about your 

685
00:34:21,760 --> 00:34:24,560
participation in the AIGA 
Professional Design 

686
00:34:24,560 --> 00:34:27,360
certification first? 
So we launched this program in 

687
00:34:27,360 --> 00:34:32,040
2023, so just last year you're 
one of the first cohort of folks

688
00:34:32,040 --> 00:34:34,000
who have completed the 
certification. 

689
00:34:34,239 --> 00:34:38,080
It's really meant to be a way to
validate professionalism among 

690
00:34:38,080 --> 00:34:40,920
designers, to create inclusive 
pathways for designers. 

691
00:34:40,920 --> 00:34:45,280
Whether you learned in design 
school or on the job or from 

692
00:34:45,280 --> 00:34:47,960
YouTube and the school of Hard 
Knocks, whatever that is, 

693
00:34:48,000 --> 00:34:51,760
however you started, this is a 
way to validate that learning 

694
00:34:51,760 --> 00:34:54,360
and to create a basis of these 
are the things that we think 

695
00:34:54,360 --> 00:34:56,440
everyone should know as a 
starting point. 

696
00:34:56,440 --> 00:34:59,560
So can you tell us what brought 
you to this program, why you 

697
00:34:59,560 --> 00:35:01,920
decided to go through this? 
Because you're already a design 

698
00:35:01,920 --> 00:35:04,640
professor, right? 
So why did you go through this 

699
00:35:04,640 --> 00:35:06,360
program and what did you get out
of it? 

700
00:35:06,920 --> 00:35:09,880
My decision was twofold. 
So part of it is exactly what 

701
00:35:09,880 --> 00:35:12,760
you said, being an educator. 
So you know what am I teaching 

702
00:35:12,760 --> 00:35:15,360
my students? 
I want to think about what AIGA 

703
00:35:15,360 --> 00:35:19,160
is saying as an institution. 
I highly respect AIGA personally

704
00:35:19,160 --> 00:35:22,480
as a, as you know, an individual
practitioner always had a big 

705
00:35:22,480 --> 00:35:26,520
admiration respect for AIGA and 
you know, hold it up high as far

706
00:35:26,520 --> 00:35:29,080
as being one of those beacons of
like, what is the value of 

707
00:35:29,080 --> 00:35:30,600
design? 
Who communicates that, who 

708
00:35:30,840 --> 00:35:33,080
translates that? 
Who represents us, who talks 

709
00:35:33,080 --> 00:35:35,200
about us and in the work that we
do? 

710
00:35:35,200 --> 00:35:39,120
And so I really wanted to know, 
well then what is AIGA saying 

711
00:35:39,760 --> 00:35:43,360
going through the process of the
learning modules, right. 

712
00:35:43,360 --> 00:35:46,240
And, and going through the 
process of the steps was, yeah, 

713
00:35:46,240 --> 00:35:50,120
really informative. 
And so as an educator, I'm not 

714
00:35:50,160 --> 00:35:55,600
practicing as a level of a 
boutique design owner or working

715
00:35:55,600 --> 00:35:58,920
in top creative strategist 
levels anymore. 

716
00:35:58,920 --> 00:36:00,600
Right. 
I, you know, worked up to an art

717
00:36:00,600 --> 00:36:03,160
director. 
It's been many years, and so 

718
00:36:03,160 --> 00:36:05,560
some of that lingo I don't quite
have. 

719
00:36:05,920 --> 00:36:09,160
And so if I'm going to educate 
this next generation, right, 

720
00:36:09,160 --> 00:36:12,400
then I want to help them have 
that background and more of that

721
00:36:12,400 --> 00:36:14,320
lingo. 
That's also changed. 

722
00:36:14,640 --> 00:36:17,360
And then the other part has been
from my PhD. 

723
00:36:17,360 --> 00:36:21,160
So I am studying for a PhD in 
higher education administration.

724
00:36:21,520 --> 00:36:25,120
And with that, my examination is
looking at design leaders. 

725
00:36:25,400 --> 00:36:29,280
And so that's where my 
dissertation research focus is. 

726
00:36:29,640 --> 00:36:31,920
That was also more the reason 
I'm, I was more curious about 

727
00:36:31,920 --> 00:36:36,400
like, how do I inform my PhD 
information with what a IGA is 

728
00:36:36,400 --> 00:36:38,680
saying and stating about design 
leadership. 

729
00:36:39,120 --> 00:36:42,600
I've also been a very active 
leader in my institution, the 

730
00:36:42,600 --> 00:36:45,720
former faculty Senate chair for 
the faculty here. 

731
00:36:45,720 --> 00:36:50,120
And so I wanted to know too for 
myself of like, am I saying and 

732
00:36:50,120 --> 00:36:52,000
doing the right things? 
Because as you mentioned, some 

733
00:36:52,000 --> 00:36:55,160
of this we're not taught. 
So there's a lot of tacit things

734
00:36:55,160 --> 00:36:58,600
I've acquired over the years 
through observation, through 

735
00:36:58,600 --> 00:37:02,720
reading, paying attention, but I
was like, am I doing this right?

736
00:37:02,800 --> 00:37:04,360
Am I, am I getting the right 
things? 

737
00:37:04,360 --> 00:37:06,640
What am I missing? 
What else do I need? 

738
00:37:06,920 --> 00:37:10,560
So I was really, really excited 
to go through all of these 

739
00:37:10,560 --> 00:37:15,240
modules and took a lot of 
tidbits and information that are

740
00:37:15,240 --> 00:37:18,640
sustaining with me, but are also
going to go with my students as 

741
00:37:18,640 --> 00:37:20,680
well. 
I always think that I'm really 

742
00:37:20,680 --> 00:37:24,520
good about ethics and there were
some really great questions and 

743
00:37:24,520 --> 00:37:28,520
prompts in the epic section 
that, you know, really had me 

744
00:37:28,520 --> 00:37:32,680
thinking that I think is really,
really important to what we do. 

745
00:37:32,680 --> 00:37:35,120
There were many other examples, 
but that that section really 

746
00:37:35,120 --> 00:37:38,200
stuck out to me quite a bit. 
Yeah, that's a great point. 

747
00:37:38,200 --> 00:37:41,840
You know, we often think about 
ethics as just like a thou shalt

748
00:37:41,840 --> 00:37:43,440
and thou shalt not kind of 
thing, right? 

749
00:37:43,440 --> 00:37:46,000
And obviously there are rules 
and norms and things that we 

750
00:37:46,000 --> 00:37:48,920
want to follow, even if they're 
legal isn't ethical, right? 

751
00:37:48,920 --> 00:37:51,720
So there's questions like that. 
But then there's also like ways 

752
00:37:51,720 --> 00:37:54,640
of thinking through things, 
especially with emerging 

753
00:37:54,640 --> 00:37:58,680
technology like AI and whatever 
new tools are emerging, right? 

754
00:37:58,680 --> 00:38:03,600
Like we have less precedent 
about like what that might be 

755
00:38:03,600 --> 00:38:06,600
like, just as another example 
within my lifetime, right, of 

756
00:38:06,600 --> 00:38:08,480
it's like it's now pretty well 
established. 

757
00:38:08,480 --> 00:38:10,920
You probably shouldn't be, you 
know, having a cell phone 

758
00:38:10,920 --> 00:38:15,080
conversation on speakerphone in 
public, right, in most places. 

759
00:38:15,360 --> 00:38:19,360
But that wasn't a problem until 
cell phones existed and were 

760
00:38:19,360 --> 00:38:21,000
widespread, right? 
So there's things like that that

761
00:38:21,280 --> 00:38:24,800
are going to be coming up for us
as designers with AI or whatever

762
00:38:24,800 --> 00:38:27,400
the next tool will be. 
And so it's not just a you 

763
00:38:27,400 --> 00:38:28,640
should do this, you shouldn't do
that. 

764
00:38:28,640 --> 00:38:31,200
It's like learning how to think 
through these issues about how, 

765
00:38:31,280 --> 00:38:33,320
what do your choices affect 
other people and what are the 

766
00:38:33,320 --> 00:38:35,200
trade-offs and, and all of that 
sort of thinking. 

767
00:38:35,440 --> 00:38:37,120
Oh, yeah. 
I mean, AI is going to be a 

768
00:38:37,120 --> 00:38:41,200
huge, you know, we already have 
those ethical questions of how 

769
00:38:41,200 --> 00:38:44,040
much of it is the designer, how 
much of it is the machine, 

770
00:38:44,240 --> 00:38:47,000
Where's the line? 
There's a lot of Gray, Gray 

771
00:38:47,000 --> 00:38:50,600
issues to uncover there that 
I'll be very curious to see how 

772
00:38:50,600 --> 00:38:54,840
we navigate that. 
So a couple years ago, you know,

773
00:38:54,840 --> 00:38:58,160
when MSU had that horrible 
shooting on their campus, the, I

774
00:38:58,360 --> 00:39:02,520
think it was the Provost sent 
out a memorial message and it 

775
00:39:02,520 --> 00:39:04,720
turned out to be generated by 
AI. 

776
00:39:05,160 --> 00:39:08,880
And so it really raised a 
question of people were 

777
00:39:08,920 --> 00:39:10,760
offended, significantly 
offended. 

778
00:39:10,760 --> 00:39:14,400
And I completely understand it 
that how could AI be used to 

779
00:39:14,400 --> 00:39:18,280
generate this very personal and 
very tragic thing. 

780
00:39:18,600 --> 00:39:21,440
But it does ask the question, is
it do the words not matter 

781
00:39:21,440 --> 00:39:24,480
because of the mechanism or the 
context from where it came from?

782
00:39:24,800 --> 00:39:26,880
And so I think those are going 
to be some interesting 

783
00:39:27,200 --> 00:39:30,520
conversations that we have going
forward about the meaning of the

784
00:39:30,520 --> 00:39:34,240
author, the meaning of the 
creator in these spaces, and 

785
00:39:34,240 --> 00:39:37,960
what their intentions are as 
people use these particular 

786
00:39:38,160 --> 00:39:40,320
modalities. 
Totally, yeah. 

787
00:39:40,320 --> 00:39:43,520
And I feel like the shade of 
Gray there is like there's one 

788
00:39:43,520 --> 00:39:47,400
thing on the extreme end to just
like go to ChatGPT and say like 

789
00:39:47,400 --> 00:39:49,040
generate a condolence message, 
right? 

790
00:39:49,040 --> 00:39:51,680
And copy and paste that and 
reply all. 

791
00:39:51,960 --> 00:39:54,520
But there's some real life 
examples like I teach at the 

792
00:39:54,520 --> 00:39:55,800
School of Visual Arts in New 
York. 

793
00:39:56,080 --> 00:39:59,040
The master's program I teach in 
has like a majority of the 

794
00:39:59,040 --> 00:40:02,280
students are international and 
they don't speak English as a 

795
00:40:02,280 --> 00:40:03,920
first language or native 
language. 

796
00:40:03,920 --> 00:40:07,800
And so we all get access to 
Grammarly on our college 

797
00:40:07,840 --> 00:40:10,560
accounts for Gmail and Google 
Docs and all of that. 

798
00:40:10,560 --> 00:40:13,880
So the students use that and. 
You've been using spell check 

799
00:40:13,880 --> 00:40:16,960
for decades and so in some ways 
that is already in a machine 

800
00:40:16,960 --> 00:40:20,360
assisted thing. 
It's not writing their papers 

801
00:40:20,400 --> 00:40:23,120
for them, but it is helping them
with suggestions. 

802
00:40:23,120 --> 00:40:26,960
So there is AI in the mix there,
but that's a very different 

803
00:40:27,040 --> 00:40:29,920
application than just like 
writing your whole paper using 

804
00:40:29,920 --> 00:40:32,240
Jet GPT where's. 
That little Gray line. 

805
00:40:32,760 --> 00:40:35,120
Totally. 
I also want to learn more about 

806
00:40:35,120 --> 00:40:36,960
your PhD. 
So you mentioned you're doing 

807
00:40:36,960 --> 00:40:40,560
this PhD in higher education, 
focusing on design leaders. 

808
00:40:40,960 --> 00:40:43,000
I know this is still in 
progress, so you're probably 

809
00:40:43,000 --> 00:40:45,960
making sense of your data and 
your research there, but any 

810
00:40:45,960 --> 00:40:48,640
previews of your findings so far
that you could share with us? 

811
00:40:49,360 --> 00:40:50,880
I think what are the 
observations, but it was 

812
00:40:50,880 --> 00:40:53,400
something I, I already knew 
going in, but I'm being 

813
00:40:53,400 --> 00:40:58,880
reaffirmed is the lack of high 
level administrators in higher 

814
00:40:58,880 --> 00:41:01,440
education. 
And I find that really 

815
00:41:01,640 --> 00:41:06,320
interesting because just like 
the MF as the new MBA, all those

816
00:41:06,320 --> 00:41:08,920
things that we've seen happen in
corporate America where people 

817
00:41:08,920 --> 00:41:13,440
are more interested in MF as in 
their C level or high level 

818
00:41:13,640 --> 00:41:16,160
spaces. 
That's not really happening in 

819
00:41:16,160 --> 00:41:19,560
higher education, although 
higher education is paying much 

820
00:41:19,560 --> 00:41:22,040
more attention to design and 
design thinking. 

821
00:41:22,320 --> 00:41:26,000
And so we have, especially my 
institution, we have a life 

822
00:41:26,000 --> 00:41:29,120
design program that all of our 
freshmen are enrolled into their

823
00:41:29,120 --> 00:41:31,680
very first year as they study 
here. 

824
00:41:32,240 --> 00:41:35,120
We have a president that's very 
interested in design thinking. 

825
00:41:35,400 --> 00:41:37,800
And my observation is like, 
yeah, but you don't have any 

826
00:41:37,800 --> 00:41:40,760
designers. 
They're actually leading that 

827
00:41:40,760 --> 00:41:42,640
space. 
And so there becomes this 

828
00:41:42,640 --> 00:41:44,840
assumption that, well, if you 
just take this design thinking 

829
00:41:44,840 --> 00:41:47,880
workshop from Stanford, like 
you're good to go, which 

830
00:41:47,880 --> 00:41:51,360
certainly then undervalues the 
level of years I've spent 

831
00:41:51,360 --> 00:41:53,880
studying design and the many 
other people that have spent 

832
00:41:53,880 --> 00:41:56,960
studying design. 
And so in my research, you know,

833
00:41:56,960 --> 00:42:00,560
I'm wanting to talk to higher 
education administrators that 

834
00:42:00,560 --> 00:42:03,960
have a visual design background 
and how they navigate those 

835
00:42:03,960 --> 00:42:06,200
spaces. 
How does that visual 

836
00:42:06,480 --> 00:42:08,720
understanding work in that 
space? 

837
00:42:08,880 --> 00:42:11,320
But what I'm already finding, 
right, is that there's a lack of

838
00:42:11,320 --> 00:42:13,960
people. 
So most of the, the biggest 

839
00:42:13,960 --> 00:42:17,080
level that I can find are 
associate Deans, which certainly

840
00:42:17,080 --> 00:42:19,880
have great power, but also very 
limited power. 

841
00:42:19,880 --> 00:42:25,000
So trying to find a Provost, a 
Dean, a president, those are 

842
00:42:25,000 --> 00:42:27,080
much harder. 
And part of it is because of 

843
00:42:27,080 --> 00:42:31,160
this academic glass ceiling that
when those positions are 

844
00:42:31,160 --> 00:42:35,280
advertised, you have to have an 
EDD or a PhD. 

845
00:42:35,280 --> 00:42:37,880
And sometimes they'll say 
terminal degree, but often 

846
00:42:37,880 --> 00:42:41,720
they'll just say qualifications 
for a Dean is EDD or PhD. 

847
00:42:42,080 --> 00:42:45,880
And most graphic design 
educators, the MFA is, is our 

848
00:42:45,880 --> 00:42:47,960
terminal degree. 
So there's the space where we 

849
00:42:47,960 --> 00:42:53,040
can't even get into those areas.
And I'm just very curious about,

850
00:42:53,040 --> 00:42:55,080
well, what if you did have 
graphic designers up in those 

851
00:42:55,080 --> 00:42:57,560
spaces? 
And then there's also a portion 

852
00:42:57,560 --> 00:43:03,920
in academia in design education 
about maybe we do need PhDs and,

853
00:43:03,920 --> 00:43:06,800
and we do need PhD studies and 
we do need to study ourselves 

854
00:43:06,800 --> 00:43:10,600
and we do need to understand 
traditional research, which is 

855
00:43:10,600 --> 00:43:12,480
certainly a big mechanism that 
I'm learning. 

856
00:43:12,800 --> 00:43:16,880
But to do that, we have to have 
people that have PhDs to do 

857
00:43:16,880 --> 00:43:18,760
those programs. 
And so that's. 

858
00:43:18,800 --> 00:43:20,680
Yeah, it's a chicken or egg 
problem there, right? 

859
00:43:21,240 --> 00:43:24,000
Exactly. 
So it's driven my curiosity 

860
00:43:24,160 --> 00:43:27,200
about like, what is it that I'm 
missing from that traditional 

861
00:43:27,200 --> 00:43:29,920
PhD study line? 
I've I've learned a lot, but 

862
00:43:30,280 --> 00:43:33,760
also like how is design and 
design thinkers going to 

863
00:43:33,760 --> 00:43:37,920
infiltrate higher Ed and higher 
Ed is under extreme pressure 

864
00:43:38,080 --> 00:43:40,280
about what is the value of 
higher education? 

865
00:43:40,600 --> 00:43:44,640
And yes, like some of that can 
be solved from a marketing, you 

866
00:43:44,640 --> 00:43:47,960
know, standpoint, but there's 
like deep structural things that

867
00:43:47,960 --> 00:43:50,960
need to happen there. 
And I think a designer, a really

868
00:43:50,960 --> 00:43:54,160
good designer understands that, 
right, that it's not just making

869
00:43:54,160 --> 00:43:57,160
a great brochure or great 
website that just says these 

870
00:43:57,160 --> 00:43:59,040
words there. 
There's actions and things that 

871
00:43:59,040 --> 00:44:01,240
we have to do to make that 
happen. 

872
00:44:01,240 --> 00:44:02,040
So. 
Totally. 

873
00:44:02,360 --> 00:44:05,280
Yeah, it's not just about as you
say that marketing layer putting

874
00:44:05,280 --> 00:44:07,440
lipstick on a hog. 
It's really, we could use our 

875
00:44:07,440 --> 00:44:11,720
skills to say visualize systems 
or facilitate strategic 

876
00:44:11,720 --> 00:44:14,400
conversations, all of these 
other things that are maybe 

877
00:44:14,760 --> 00:44:16,920
below the the surface on the 
iceberg. 

878
00:44:16,920 --> 00:44:19,720
As I'm mixing metaphors here. 
You know, we've been talking 

879
00:44:19,720 --> 00:44:22,840
about learning a lot because 
this is a big theme of who you 

880
00:44:22,840 --> 00:44:25,360
are, Jen. 
But there's a question that we 

881
00:44:25,360 --> 00:44:28,360
like to ask all of our guests 
here on the AIG Design podcast, 

882
00:44:28,360 --> 00:44:31,240
which is what is something that 
you've learned recently could be

883
00:44:31,240 --> 00:44:33,760
a fact, a skill, an insight. 
It could be something you've 

884
00:44:33,760 --> 00:44:36,840
learned as part of your PhD 
program or just in your daily 

885
00:44:36,840 --> 00:44:40,040
life, teaching your students or 
outside of design. 

886
00:44:40,560 --> 00:44:43,040
This is, I guess, more of an 
insight that I learned from a 

887
00:44:43,040 --> 00:44:46,720
colleague here at BGSU in our 
Diversity and Belonging office, 

888
00:44:46,720 --> 00:44:50,240
Katie Cycles. 
And, you know, I'm always coming

889
00:44:50,240 --> 00:44:53,200
up with ideas and my colleagues 
coming up with ideas. 

890
00:44:53,200 --> 00:44:56,360
And she took a pause and she, 
you know, as we're thinking 

891
00:44:56,360 --> 00:44:58,920
about something and she said, 
you know, I recently had someone

892
00:44:58,920 --> 00:45:00,480
tell me, and I want to share 
this with you. 

893
00:45:01,000 --> 00:45:04,280
And she said a yes to something 
is a no to something else. 

894
00:45:05,280 --> 00:45:10,280
And that was like really great 
words that I need to hear on 

895
00:45:10,280 --> 00:45:14,040
many different levels. 
Part of it from, you know, you 

896
00:45:14,040 --> 00:45:17,360
can see I'm a very active, busy 
person, so I need to be mindful 

897
00:45:17,360 --> 00:45:21,200
of time management. 
But the more important side is 

898
00:45:21,200 --> 00:45:25,200
the things I'm saying yes to or 
the project is saying yes to, 

899
00:45:25,480 --> 00:45:29,280
what is it saying no to? 
And I think that relates to any 

900
00:45:29,280 --> 00:45:33,320
kind of harm or impact that it 
might have is like a residual 

901
00:45:33,320 --> 00:45:35,680
effect of like, yes, we should 
do this. 

902
00:45:36,040 --> 00:45:38,920
And so it's just made me be much
more. 

903
00:45:38,920 --> 00:45:40,240
I thought it was pretty 
reflective. 

904
00:45:40,240 --> 00:45:43,320
It was just another layer of 
like I thought I was being good 

905
00:45:43,320 --> 00:45:45,960
about like, hey, don't go into 
community and just think you 

906
00:45:46,000 --> 00:45:47,680
made it awesome and then walk 
away. 

907
00:45:48,000 --> 00:45:50,600
I think that's always been at a 
core of what I value. 

908
00:45:50,600 --> 00:45:54,880
But even just from the beginning
of saying yes, like what is on 

909
00:45:54,880 --> 00:45:58,640
the table of what I'm I'm not 
allowing to have happen. 

910
00:45:58,920 --> 00:46:02,280
So that's probably a recent 
insight that I've been excited 

911
00:46:02,280 --> 00:46:03,960
about. 
Yeah, it's like every design 

912
00:46:03,960 --> 00:46:07,400
choice has a trade off, right? 
With the that yes also comes 

913
00:46:07,400 --> 00:46:11,200
these implied no's since our our
time and attention is finite. 

914
00:46:11,600 --> 00:46:15,160
Yeah, exactly. 
So Jen, I've really enjoyed our 

915
00:46:15,160 --> 00:46:17,040
conversation together for our 
listeners. 

916
00:46:17,040 --> 00:46:19,800
You can learn more about Jen and
connect with her work at 

917
00:46:19,800 --> 00:46:24,840
sisudesign.com. 
Again, that's Sisu, design.com. 

918
00:46:25,400 --> 00:46:27,560
John, to take us out. 
Do you have any final words or 

919
00:46:27,600 --> 00:46:31,640
advice that you'd like to give 
to our listeners about community

920
00:46:31,640 --> 00:46:34,720
engagement or using design to 
better our society? 

921
00:46:34,720 --> 00:46:36,240
Whatever you'd like to take us 
out. 

922
00:46:36,640 --> 00:46:39,760
Yeah, so I guess my mantra, I 
share this with lots of people, 

923
00:46:39,760 --> 00:46:43,280
start small but think big. 
I think we all want to save the 

924
00:46:43,280 --> 00:46:45,240
world. 
We all want to do really, really

925
00:46:45,520 --> 00:46:48,120
big impactful things. 
But things happen through 

926
00:46:48,120 --> 00:46:50,080
cultural shift and cultural 
change. 

927
00:46:50,400 --> 00:46:54,200
And so yes, there are big flash 
bang things that make change 

928
00:46:54,200 --> 00:46:57,640
happen great, you know, but 
there's also things that have to

929
00:46:57,640 --> 00:47:01,200
happen incrementally and why not
be part of that incremental 

930
00:47:01,440 --> 00:47:03,760
space change? 
And so one of the examples I 

931
00:47:03,760 --> 00:47:07,960
give is recycling when I was 
younger, you know, child of the 

932
00:47:07,960 --> 00:47:11,680
70s, and to recycle like pop 
cans and different things. 

933
00:47:11,920 --> 00:47:15,720
You have the neighbor that like 
had a bag of pop cans in his 

934
00:47:15,720 --> 00:47:18,560
garage and he would take it to 
the recycling center, but nobody

935
00:47:18,560 --> 00:47:21,080
else pretty much did it. 
And there's been a cultural 

936
00:47:21,080 --> 00:47:22,240
shift over the last number of 
years. 

937
00:47:22,240 --> 00:47:24,400
And you cannot walk into a 
single building in my 

938
00:47:24,400 --> 00:47:27,920
institution or many other places
without seeing a recycling bin. 

939
00:47:28,160 --> 00:47:32,760
And to see someone throw a pop 
can right into a garbage can is 

940
00:47:33,280 --> 00:47:36,400
Oh my goodness, you know, and, 
and so I see those as being 

941
00:47:36,400 --> 00:47:38,640
small cultural changes. 
It's hard. 

942
00:47:38,640 --> 00:47:40,360
We want change to happen 
quickly. 

943
00:47:40,680 --> 00:47:42,640
And yes, we want to happen 
quickly, but I just want to make

944
00:47:42,640 --> 00:47:45,520
sure it happens. 
And so to make it happen, 

945
00:47:45,560 --> 00:47:47,800
there's got to be some some 
action. 

946
00:47:47,800 --> 00:47:51,040
And I guess I share that because
I think people get overwhelmed. 

947
00:47:51,040 --> 00:47:54,280
They don't enter into the space 
at all because they can't fix 

948
00:47:54,600 --> 00:47:56,520
the big thing. 
It's the star small. 

949
00:47:57,040 --> 00:47:59,560
Thank you for that advice and 
for our conversation. 

950
00:47:59,800 --> 00:48:03,440
Jen Stucker, it's great having 
you on the AIG Design Podcast. 

951
00:48:03,440 --> 00:48:05,800
And to our listeners, thank you 
for listening. 

952
00:48:06,000 --> 00:48:08,640
See you at the next episode. 
I'm Lee Shawn Huang. 

953
00:48:08,720 --> 00:48:09,400
Until next time.
